Jobs at Djinni

We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.


The future of Web3 starts with you: join us as a Product Analyst!

Requirements

— 5+ years in product analytics, preferably in fintech, payments, or banking products;
— Advanced SQL skills; confident working with large raw datasets from backend sources;
— Hands-on experience with PostHog — event tracking, funnel and retention analysis, feature flags analytics;
— Proficiency in Tableau — building production-grade dashboards consumed by non-technical stakeholders;
— Experience with BigQuery / Snowflake / Redshift as primary data warehouse;
— Working knowledge of dbt — understanding models, lineage, and writing/modifying transformations;
— Python / pandas for data wrangling, ad-hoc analysis, and automation of repetitive analytical tasks;
— Solid understanding of payments flows (authorization, settlement, chargebacks), conversion funnels, cohort analysis, and fraud/risk metrics;
— Ability to independently scope analytical requests, challenge vague questions, and deliver structured insigh — not just charts;
— Experience working in cross-functional teams with Product, Growth, and Risk stakeholders;
— English B2+ for documentation and async communication;

Responsibilities

◇ Analytics delivery:
— Own end-to-end analytics across user funnels, payments, risk & fraud, and growth - from request intake to insight delivery;
— Answer complex business questions using SQL queries against BigQuery/Snowflake/Redshift, dbt models, and PostHog event data;
— Build and maintain Tableau dashboards actively used by Product, Growth, and Risk teams;
— Conduct funnel, cohort, retention, and segmentation analysis to support product decisions;

◇ Collaboration:
— Work closely with Product Managers to define metrics, instrument new features in PostHog, and evaluate product performance post-release;
— Partner with the Growth & Marketing team on acquisition funnel analysis, campaign attribution, and conversion optimization;
— Support the Risk & Fraud team with behavioral pattern analysis, anomaly detection, and monitoring of fraud signals;
— Align with backend engineers on data availability, event schemas, and data quality issuesp;

◇ Proactive & structural work:
— Audit current analytical coverage and identify gaps in instrumentation or reporting;
— Propose and implement automation and self-serve solutions to reduce the volume of repetitive ad-hoc requests;
— Contribute to dbt models - write new transformations and improve existing ones as needed;
— Document analytical approaches, metric definitions, and dashboard logic to build team knowledge base;

Good to have

— Prior experience in a high-request-volume environment with a structured intake process;
— Exposure to fraud detection models or risk scoring logic;
— Experience building self-serve analytics layers to reduce ad-hoc load;

Work conditions

— Master cutting-edge technologies and become an expert in the most innovative industry;
— Work with the Fintech of the Future: develop your skills in digital finance and shape the global market;
— Take Your Professionalism to the Next Level: gain unique experience and be part of global transformations;
— Drive Innovations: influence the industry and contribute to groundbreaking solutions;
— Join a Strong Team: collaborate with top experts worldwide and grow alongside the best;

Work-Life Balance & Well-being:
— Modern equipment;
— Comfortable working conditions, and an inspiring environment to help you thrive;
— 24 calendar days of paid leave;
— Additional days off for national holidays.

EverHelp is a team of professionals that’s developing outsourcing support services for plenty of products all over the world at a dynamic pace. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

We're hiring: German-speaking Customer Support Representative (Hospitality) | Fully Remote

Looking for your next opportunity in customer support? Join an international hospitality project where you'll help create outstanding guest experiences for travelers across Europe.

What you'll do:

• Support guests via phone, chat, email, WhatsApp & booking platforms
• Assist with reservations, property access & booking-related requests
• Solve problems with empathy and a hospitality-first mindset
• Work in a dynamic international environment

We're looking for someone who has:

• German (B2+) & English (B2+)
• 1–3 years of Customer Support, Hospitality, or other customer-facing experience
• Excellent communication and problem-solving skills
• A positive, customer-oriented attitude

What we offer:

• Fully remote collaboration
• Career growth opportunities within a rapidly growing international company
• Friendly, supportive team and continuous mentorship
• Join EverHelp — one of Europe's top employers, recognized with multiple international workplace awards in 2026.
• Rotating schedule (24/7 support): 5 shifts per week, including 2-3 night shifts.

If you're passionate about helping people and want to build your career in an international environment, I'd love to hear from you!

Feel free to send me a message or apply directly. Referrals are also very welcome!

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: German language. 

Job Details:

Employment Type: Unofficial employment
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

🌱 About the company:

 HOME GROWN is a fast-growing seed and gardening brand with 180+ SKUs and an integrated supply chain through Heirloom Organics.
The company currently operates across Amazon, TikTok Shop, Shopify, and retail channels, and is scaling from $20M revenue in 2026 to $30M+ in 2027.
The Amazon side of the business is already established. Now the team is looking for someone to build and scale everything outside Amazon - including DTC, TikTok Shop, paid acquisition, lifecycle marketing, and creator partnerships.

⭐️ About the role:

 This is a builder role, not an operator role. DTC is near zero today, TikTok Shop is already generating consistent revenue, although margins are currently in the low single digits.
Off-Amazon paid does not exist. Lifecycle exists but is dormant. The affiliate program needs to be ramped up and a proper system for managing creators needs to be created.
If you have built marketing engines from near-zero before, you will recognize the work and the upside. If you have only optimized established programs at large brands, this is not the role for you.

🚀 Your Mission

Lead HOME GROWN's external marketing across DTC, TikTok Shop, paid media, and brand. Build the demand engine and creative output that takes total company revenue from $20M to $30M+, partnering closely with the Amazon team so external channels grow as standalone businesses while amplifying the Amazon ecosystem

⏰ Working Conditions:

Full-time, remote
Working hours: mandatory overlap 8 AM – 12 PM EST, remaining hours flexible
English is required (all internal communication is in English)

📌 Responsibilities

🔸Own and scale all non-Amazon marketing channels
🔸Grow Shopify DTC revenue through CRO, funnel testing, offers, and creative experimentation
🔸Scale TikTok Shop performance while improving profitability
🔸Launch and optimize paid campaigns across Meta, Google, and TikTok
🔸Build and manage lifecycle marketing flows (email & SMS)
🔸Develop and structure the affiliate/influencer program
🔸Drive creative production for ads and short-form content
🔸Build scalable testing systems and performance reporting
🔸Work closely with freelancers, creators, and future in-house team members
🔸Partner with the Amazon team to strengthen the overall ecosystem and brand growth

🎯 What you will deliver in your first 12 to 18 months

✅TikTok Shop margin and flywheel. Maintain or grow current daily revenue. Lift contribution margin from low single digits to 10%+ by Dec 2026 or increase overall views, sales, and creator network which spills over into DTC or Amazon to justify low profit on TT. Ship 15+ original short-form videos per week.

✅DTC engine from near-zero. Hit $500k Shopify revenue by Dec 2026 by lifting site conversion from 0.014% to 0.3%+ through structured testing of hooks, angles, offers, and funnels. Enter Q4 2026 with a validated playbook ready to scale 100k+ months for Spring 2027.

✅Off-Amazon paid media. Stand up Meta, Google, and TikTok paid within 30 days of start. Establish baseline MER within 60 days. Hit 2.5x+ blended MER by Dec 2026 through disciplined creative testing.

✅Lifecycle engine. Core flows live within 60 days of start. Email and SMS contribute 25%+ of DTC revenue by Dec 2026. Reactivate the dormant 50k list without burning deliverability.

✅Affiliate program. Move from a handful of unmanaged creators to a managed program with 15-25+ active partners, documented standards, and clear performance tracking by Dec 2026.

✅Operational engine. Build a freelance bench producing measurable output by month 3. Hit AI-enabled creative volume by month 6: 30+ short-form videos per week, 50+ static ad variants per month, 3-5 winning formulas documented and scaled. 3-4 direct reports by Dec 2026.

🔍 Requirements

🔹Direct-response operator with brand sensibility. You have personally shipped hundreds of pieces of creative against ROAS or MER targets. You can defend why one variant beat another with reasoning, not vibes.

🔹Builder, not optimizer. You have started programs from zero with no team, no infrastructure, and no clean data. You can tell specific stories of 0-to-1 builds, including failures.

🔹Strong experience managing large advertising budgets ($10k+ monthly spend and above).

🔹TikTok Shop fluency is a strong plus. You understand creator dynamics, short-form content, and the GMV-versus-margin tradeoff. The team is looking for someone who can at least build and structure the channel before hiring a dedicated specialist.

🔹Unit economics literacy. You read a P&L. You understand MER, CAC, LTV, and contribution margin. You will not propose programs without modeling impact.

🔹AI fluency. You use AI tools natively in creative production: image and video generation, voice, ad variant generation, copy ideation. You can articulate where AI helps versus hurts. The volume targets above require it.

🔹Structured experimentation. You run disciplined testing cadences. You read creative performance daily, not weekly. You kill losers fast and double down on winners.

🔹Lifecycle execution. You have personally built or rebuilt Klaviyo (or equivalent) flows that moved metrics. You understand segmentation, deliverability, and the tradeoff between volume and engagement.

🔹Ship-first mentality. You translate plans into shipped work, not slides. You hit weekly commitments without follow-up. You share losing tests as openly as winners.

💎 Benefits:

🧘 Additional monthly budget (can be used for gym/health insurance)
🏖️ 27 days off annually (including local holidays)
🎁 Annual performance bonus
✈️ Company retreat — new joiners can participate
🚀 No micromanagement culture — strong focus on ownership and results

🚀  Build it from zero. Scale it to millions. Own the growth. Apply now🚀 

GlobalLogic Ukraine is inviting a Trainee Embedded C Developer to join its Lviv office.

The customer is one of the largest enterprise construction tools manufacturers. They are looking to expand their market with new functionality and hardware solutions.

As a developer, you will implement and support existing embedded system libraries, as well as create integrated hardware-in-the-loop (HIL) testing systems to improve production code quality.

Requirements
We are looking for a Trainee Embedded C Developer to join our Lviv office who would like to:

• Gain experience in embedded software development for microcontrollers
• Improve theoretical and practical knowledge of the C programming language

• Understand and gain experience in modern approaches to integration testing for complete software applications on electronic devices

   

Key skills:

• C programming language
• Basic understanding of the microcontrollers (MCU) and digital/analog electronics

• Intermediate level of English

   

Nice to have:

• Version control systems
• Experience with ARM Cortex-M-based MCUs
• Good knowledge and work experience with embedded interfaces (SPI, UART, I2C etc.)
• Knowledge of the real-time operating systems / multithreading
• Understanding of the Continuous Integration (CI) and either Continuous Delivery or Continuous Deployment (CD) in the software development process

Job responsibilities

• Design and implement new features using the C language
• Develop parts of the embedded tool software according to the provided requirements
• Mantain and update existing software
• Design and implement software for unit and acceptance testing
• Communicate with the customer on a daily basis

At UAI Labs, we build intelligent automation and AI solutions that help companies work smarter, faster, and at scale. We partner with Private Equity firms and their portfolio companies to fix broken and inefficient processes using a practical mix of RPA, AI and process redesign. With the focus on real business impact, not quick fixes. As a fast-growing startup, we work on diverse, high-impact challenges and turn ambitious ideas into solutions that truly scale.

About the Role
 

As a UiPath Developer, you design, build, and run automation solutions that solve real business problems across our clients’ operations. We hire at medium and senior level; scope and rate follow experience. Business Analysts lead discovery and requirements gathering; you translate documented processes into robust, maintainable workflows and own them in production.

• Design solutions: Analyze business processes and recommend the right automation approach for each use case: RPA, API integration, or a hybrid.
• Build and integrate: Develop and deploy automations in UiPath (Studio, Orchestrator, Robots), with supporting work in Python, C#, or VB.NET, and REST API integrations to third-party systems.
• Release and run: Own your automations end to end in production: monitoring, exception handling, incident resolution, maintenance, and performance optimization.

Skills and Qualifications
 

• 2+ years (medium) or 5+ years (senior) of hands-on RPA development experience
• Strong UiPath proficiency: Studio, Orchestrator, and REFramework are required
• You have taken at least one automation from PDD to stable production
• Working knowledge of Python, C#, or VB.NET for custom components and integrations
• Practical experience with REST APIs, JSON, and common integration patterns
• Familiarity with PDD/SDD documentation and structured development lifecycles
• Understanding of exception handling, logging, and production support practices

• Professional English communication skills, spoken and written

  
  At Senior Level, Additionally

• Incident ownership and structured client communication during hypercare and run phases

• Reviewing solution designs and mentoring other developers
   

  Nice to Have

• UiPath Certified Professional (Automation Developer Associate or Automation Developer Professional)
• Blue Prism or Automation Anywhere background: strong developers on these platforms who want to cross-train to UiPath are explicitly welcome to apply
• Experience with LLM APIs (for example Claude or OpenAI), IDP, or agentic automation components
• Exposure to process mining or Power Automate
   

Our Stack and How We Work
 

• UiPath: Studio, Orchestrator, REFramework, Document Understanding (IDP), Agentic automation
• Structured delivery lifecycle: PDD (Process Definition Document), SDD (Solution Design Document), code review, and defined quality gates within a build-release-run delivery model
• Remote-first, distributed team across Europe
• Direct collaboration with client stakeholders in Europe

Who You Are

• A detail-oriented builder who writes clean, reusable, and well-documented automations
• You take ownership from requirements handoff through to stable production runs
• Comfortable troubleshooting issues independently and escalating clearly when needed
• You collaborate effectively with Business Analysts and business stakeholders to get the details right

• Curious and eager to grow into broader automation and AI engineering work over time

   

  Why This Role Is Different

   

• End-to-end ownership: You take automations from design through build, release, and run and you see the impact of your work with the client firsthand.
• A real AI growth path: Our delivery increasingly combines UiPath with LLM APIs, Intelligent Document Processing (IDP), and agentic components. You grow into AI engineering work instead of staying boxed into classic RPA.
   

Practical Details

• Remote, B2B contract, working hours within CET plus or minus 2
• Direct client interaction is expected
• You will work under client data protection agreements and structured access controls
  
  Our hiring process: 
  Application review → Screening call (30 min) → Technical interview → Final interview with leadership → Reference check → Offer 
  Typical timeline: 3-4 weeks

At UAI Labs, we value diversity and encourage qualified applicants of every background, ability, and life experience to apply. Don't check every box above? If you're strong on the core Skills and Qualifications, we'd still love to hear from you

The Defense Procurement Agency (DOT) is a state-owned enterprise responsible for procuring military equipment, ammunition, UAVs, fuel, food, clothing, and other critical supplies for the Armed Forces of Ukraine and the Defense Forces.

Our mission: Strengthening Ukraine's defense capabilities by ensuring reliable procurement and supporting the development of the national defense industry.

Our vision: To become the driving force behind a modern defense procurement ecosystem built according to NATO standards.

We are looking for a Head of Product to lead cross-functional product teams responsible for delivering digital solutions that support critical defense procurement and operational processes. You will drive product strategy, oversee product delivery, and help shape the digital transformation of one of Ukraine's most important public organizations.

Responsibilities

• Lead the end-to-end product lifecycle, from discovery and planning to delivery and continuous improvement. 
• Define product vision, objectives, roadmap, and success metrics.
• Analyze business processes, stakeholder needs, and functional requirements to identify effective digital solutions. 
• Build, manage, and develop teams of Business Analysts and Project Managers. 
• Collaborate with executive leadership, end users, technical teams, and external vendors. 
• Establish and improve product management, business analysis, and project delivery processes. 
• Evaluate and introduce new technologies and tools to support product development. 
• Research regulatory requirements and translate them into technical requirements. 
• Prepare high-level business and technical requirements for software solutions. 
• Collaborate with the Ministry of Defense of Ukraine on defining requirements for SAP implementation initiatives. 
• Provide regular progress updates and product status reports to leadership and key stakeholders.

Requirements

• Bachelor's degree in Information Technology, Management, System Analysis, or a related field. 
• Experience leading product or project management initiatives. 
• Experience defining high-level product requirements and detailed technical specifications. 
• Proven experience implementing product management and business analysis processes. 
• Experience with ClickUp, Camunda, or similar platforms. 
• Knowledge of BPMN 2.0 and UML. 
• Understanding of APIs and enterprise system integration principles. 
• Familiarity with digital government technologies, including electronic signatures (QES) and government registries. 
• Strong stakeholder management and communication skills. 
• English proficiency at Intermediate level or higher. 
• Strategic thinking, leadership mindset, and strong organizational skills. 
• Proactive attitude and willingness to drive continuous improvement. 
• Zero tolerance for corruption.

Nice to Have

• Additional education or certifications in Product Management, Business Analysis, Public Administration, or SAP. 
• Experience participating in SAP implementation projects. 
• Experience working with government institutions or large public-sector organizations. 
• Experience leading digital transformation initiatives within enterprise environments.

What We Offer

• Work that directly contributes to strengthening Ukraine's defense capabilities.
• Official employment with competitive salary and full social benefits.
• Professional development, learning opportunities, and career growth.
• Structured onboarding and dedicated mentorship.
• A collaborative, supportive, and mission-driven team.
• Modern office near the metro with reliable internet and equipped shelter.
• Opportunity to work on large-scale enterprise systems with real national impact.

By joining our team, you will contribute to one of Ukraine's largest digital transformation initiatives in the defense sector and help build the future of defense procurement.

Ready to make a real impact? We'd love to hear from you. Apply today!

* By submitting your CV, you consent to the processing of your personal data in accordance with applicable legislation.

** Due to the high volume of applications, only candidates whose qualifications best match the position will be contacted.

B2B Sales Manager (US Market) — Remote

Do you enjoy phone negotiations, aren’t afraid of cold outreach, and want your income tied to results rather than a ceiling? Then keep reading.

Binotel is a SaaS company with 15 years of experience in business communications. We’re expanding into the US market and looking for a Sales Manager to own deals from first contact to signed contract.

What to know upfront

• You’ll sell to US-based businesses — all calls and negotiations in English with native speakers (C1+ required).
• Schedule: 3:00 PM–12:00 AM Kyiv time (aligned with the US business day).
• Fully remote.

What you’ll do

• Own the full sales cycle: discovery call → demo → objection handling → close.
• Conduct discovery calls and online meetings with US-based businesses.
• Match prospects from our product suite (Cloud PBX, Call Tracking, CRM, Online Chat, and business automation tools) to the problems they actually need solved.
• Build long-term relationships with decision-makers.
• Keep deals updated in CRM and maintain an accurate forecast.
• Hit monthly targets and KPIs.

What we’re looking for

• 1+ year in B2B sales, ideally SaaS or telecom.
• Experience with outbound / cold outreach.
• English C1+, confident on calls and in negotiation.
• Numbers-driven mindset, not process-driven.

What we offer

• 💻 Fully remote work
• 🕒 Working hours: 3:00 PM–12:00 AM (Kyiv time)
• 💰 Competitive fixed salary + uncapped commission
• 📈 Clear career growth to Senior Sales Manager and Team Lead
• 🎓 Structured onboarding and support from an experienced team
• 🚀 Established SaaS product with international expansion

We're looking for a Roblox Gameplay Scripter to own the development of a game from an empty project to a published and monetized title.

You'll be the sole gameplay developer on the project. Art, UI/UX, icons, and marketing are handled by our internal team—you'll focus on building the game according to a detailed written specification.

Tech Stack:

• Luau (Roblox)
• Roblox Studio + Rojo (code lives locally, synced with Studio)
• Git
• Knit (services/controllers)
• ProfileStore
• DataStores
• MarketplaceService
• AI coding tools (Claude Code, Codex, Cursor) — required and used daily

• Basic Blender skills (importing/fixing FBX assets) are a plus

   

What We're Looking For:

• 2+ years of commercial game development experience
• Strong Luau/Lua skills
• Solid understanding of OOP, modular architecture, and typed code
• Strong knowledge of Roblox client-server architecture:
  • server-authoritative state
  • validated RemoteEvents/RemoteFunctions
• Experience designing robust player persistence systems:
  • save schemas
  • autosaves
  • backups
  • data migrations
• Experience building game economy and progression systems:
  • multiple currencies
  • exponential progression
  • prestige mechanics
  • offline earnings
• Monetization experience:
  • Game Passes
  • Developer Products
  • idempotent ProcessReceipt
  • analytics integration
• Comfortable with CFrames, vectors, raycasting, physics, and camera systems
• AI-first mindset — you use AI coding assistants extensively, know how to write effective prompts, and can review, validate, and improve AI-generated code

• Nice to have:
  • published Roblox games
  • mobile F2P experience (LiveOps, IAP, retention)

Responsibilities:

• Own a complete Roblox title from architecture to release
• Implement gameplay, progression, persistence, economy, and monetization
• Work from detailed written specifications and deliver working, verified implementations
• Build systems using our internal library of reusable gameplay playbooks and contribute improvements back to it
• Ship on short, fixed release cycles—from concept to publication—with the next title always ready in the pipeline

What We Offer:

• 💰 Up to $3,000/month
• 🌍 Fully remote
• 🎮 Full ownership of your project with no micromanagement
• 🤖 Paid AI tools and an AI-first development workflow
• 📈 Live games with real players and real revenue

Hiring Process:

We use a paid technical test assignment.

You'll implement a single gameplay system from a written specification and submit:

• working code;
• proof that the system runs and functions correctly.

We are looking for a CRM Team Lead to become a key member of our dynamic team. In this role, you will be responsible not only for developing and executing CRM and retention strategies but also for leading and mentoring a team of CRM specialists to achieve ambitious business goals.

HOW YOU WILL MAKE AN IMPACT

- Build and develop CRM and retention strategies for casino products
- Develop player lifecycle campaigns: onboarding, retention, reactivation, churn prevention, loyalty
- Create segmentation strategies and personalized communication flows
- Analyze CRM performance metrics including retention, LTV, ARPU, NGR, churn, CTR, and conversion rates
- Optimize communication funnels and player engagement strategies
- Collaborate with Product, VIP, BI, Content, and Dev teams
- Manage and mentor the CRM team
- Conduct 1:1 meetings, performance reviews, and team coaching
- Set KPIs and monitor team performance
- Oversee CRM campaigns across Email, SMS, Push, Onsite, and Messengers
- Work with automation and trigger-based campaigns
- Launch and optimize A/B tests
- Prepare technical tasks for BI and development teams
- Participate in CRM platform improvements and implementations

WHAT WILL HELP YOU SUCCEED IN THE ROLE

- 3+ years of CRM experience in iGaming
- 1+ year of leadership or team management experience
- Strong understanding of player lifecycle and retention mechanics
- Experience working with Tier-1 / European GEOs
- Hands-on experience with CRM platforms and campaign management
- Strong analytical skills and understanding of CRM metrics
- Experience with multichannel communication strategies
- Ability to work in a fast-paced startup environment
- Strong communication and organizational skills
- English level: Intermediate+ or higher

HOW WE WILL KEEP YOU SMILING

- We offer flexible working hours and remote work setup, enabling you to plan your work around your life and not your life around work!

- We offer unlimited vacation days, and we provide sick leave of paid.

- We are ready to offer relocation support for candidates.

- A competitive compensation that values the skills and experience you bring.

- Employee referral bonus and gifts for your special days.

- Financial support in 50% for learning expenses to help you in your professional growth!

- With us, you will experience a positive atmosphere and a company culture where people are valued above all else. You'll also have the opportunity to participate in fun team-building activities.

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

Requirements
- Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
- Strong communication skills, both written and verbal, with the ability to adapt across different channels.
- Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
- Target-driven with proven ability to implement upselling or cross-selling strategies.
- Fluency in English and French.

Responsibilities
- VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
- Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
- Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
- Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
- Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
- Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience.

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s POP team is looking for a diligent and meticulous Business Analyst with willing to work in an international environment.

Job Description

• Document and translate business needs, conducting stakeholder analysis
• Elicit project and business requirements, and lead requirements review sessions
• Act as an interface between development/support teams and clients/requestors
• Assist at various levels of the project, including task analysis
• Prepare functional specification documents, use cases, and interface guides for end-user reference
• Collaborate with the test team to ensure sufficient coverage
• Run User Acceptance Tests

Qualifications

Components for success. You...

• Have 3+ years of experience in Business or System Analysis
• Possess proven experience in eliciting requirements and testing
• Understand basic software architecture principles
• Are familiar with UML diagrams
• Have experience describing interfaces and interactions between systems
• Bring solid experience in conducting technical discussions
• Demonstrate exceptional analytical, lateral, and critical thinking skills
• Are self-motivated, assertive, and have a pleasant personality
• Possess strong written and verbal communication skills, including technical writing
• Have upper-intermediate or fluent English proficiency

You'll get extra points for...

• Experience in the gambling/gaming industry
• Software development background
• Familiarity with AI tools

Thrive in a culture that values...

• Collaboration across diverse teams and geographies
• Continuous learning and professional growth
• Initiative, ownership, and accountability
• Open communication and mutual respect
• Innovation and quality at every stage of development

Additional Information

Playtech Open Platform (POP) Unit

Playtech Open Platform (POP) is a large‑scale content aggregation and distribution system that provides online casino operators with a single point of access to thousands of games from Playtech and a wide network of third‑party studios. It streamlines integrations, expands content availability, and equips operators with tools that improve how games are managed across markets. POP functions as a unified hub where RGS providers integrate once, enabling operators to instantly activate a broad catalogue of casino content without additional development work. This eliminates the need for multiple supplier integrations and accelerates time‑to‑market for new releases. The platform also embeds regulated‑market support, helping operators maintain compliance across jurisdictions.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

We're looking for a Junior Product Designer who's excited to grow with us.
 

We're In Sync, a product design agency partnering with startups and SaaS companies to build digital products that people love to use. We help teams turn ideas into scalable products, improve user experiences, and design solutions that drive measurable business impact. 
If you're passionate about UI/UX, enjoy bringing interfaces to life with motion, and want to learn from experienced designers while working on real products, we'd love to meet you.
 

What you'll do:
 

• Design intuitive UI for web and mobile SaaS products.
• Contribute to the entire design process—from discovery to polished UI.
• Create animations, micro-interactions, and motion that make products feel intuitive.
• Collaborate with senior designers and clients to solve real product challenges.
• Present your work, iterate based on feedback, and continuously improve.
• Contribute to multiple SaaS projects across different industries: healthtech, fintech, edtech etc. We don´t work with gambling.

What we're looking for:
 

• A strong eye for visual design, typography, spacing, and detail.
• Experience designing UI for web or mobile applications.
• Experience creating UI animations, transitions, or micro-interactions.
• A portfolio that shows your design thinking
• Curiosity, proactivity, and a genuine desire to learn and grow.
• Fluent spoken English is a must.
  
   

What you'll get:
 

• A full-time position with plenty of opportunities to learn and grow.
• Mentorship from experienced product designers.
• The chance to work on a variety of SaaS products (web and mobile apps)
• A supportive, design-first team that values creativity, ownership, and continuous improvement.
• A place where your ideas matter and your skills can grow as we grow.

Hiring process:
 

• HR Interview 
• Paid Test Task – A short design exercise similar to real project work.
• Design Interview – Walk us through your portfolio and test task, and meet the team.
   

If this sounds like you, send us your portfolio and tell us a little about yourself—we'd love to hear from you.

Workload — Full-time
Duration — Long-term
Location — EU

Senior (5+ years), strong customer communication, experience working directly with enterprise IT and Security teams. 

Key stack: Azure: AKS, Entra ID, Managed Identities, RBAC, Key Vault, API Management, Blob Storage, AI Search, Private Endpoints, VNets, Network Security Perimeters, multi-region AI/ML: Azure OpenAI, AI Foundry, Azure ML, LLM deployment, vLLM, RAG, multi-agent, embedding pipelines DevOps: Terraform, GitHub Actions, OIDC federation, Helm/Kustomize, CI/CD, secret management Data: Microsoft Fabric, PostgreSQL, Python ETL, Power BI API Dev: Python/FastAPI (async), React + TypeScript (Vite) 

Nice to haves: production AKS, Azure ML model serving, Azure OpenAI in production, locked-down Azure tenants, FDE / embedded team experience. Requirements: start ASAP, long-term, sprint model, work in tandem with client IT/Security.