Jobs at Djinni

We are looking for a Fullstack Developer (Node.js + React) with strong backend experience to join our team and take ownership of system architecture and core platform development.

Requirements

- Strong experience with Node.js and TypeScript

- Solid experience with React (production-level applications)

- Experience with NestJS (preferred)

- Experience with PostgreSQL and relational database design

- Deep expertise in Authentication & Authorization, including SSO

- Strong understanding of RBAC and API security best practices

- Hands-on experience with microservices architecture

- Proven experience launching production-ready products

Responsibilities

- Backend architecture design and implementation

- Database design and optimization

- API development and integration

- Frontend development with React

- Implementation of secure authentication flows (SSO)

- Product catalog upload logic and data validation

- Moderation & approval workflows

- Ensuring scalability, reliability, and performance

- Supporting successful product launch
 

Nice to Have

- Experience building consumer-facing platforms

- Experience working with open-source solutions

- Mobile-first product experience

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Design, implement, and optimize classical CV algorithms independently
• Develop and maintain components of SLAM/VIO pipelines
• Contribute to sensor fusion modules involving visual and inertial data
• Lead experiments, evaluate model performance, and propose improvements
• Review research papers and translate findings into practical solutions
• Collaborate across teams to ensure smooth integration of CV components.

Required Qualifications:

• Strong practical experience with classical CV and geometric vision
• Hands-on experience developing components of SLAM and/or VIO systems
• Proficiency in C++ and confident working in Linux environments
• Solid understanding of multi-sensor systems and data fusion
• Proven ability to prototype, benchmark, and optimize CV algorithms
• Ability to analyze research papers and implement state-of-the-art methods.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

Launch Labs is an IT company focused on web and application development. We help clients turn product ideas into working solutions and support them throughout the development process. Our team has worked with well-known brands such as Nike and Rapid Replay(acquired by NBC).
 

We are looking for a Business Analyst who brings structure, clarity, and discipline to product requirements. You will work closely with project managers, developers, and stakeholders to make sure requirements are well-defined and documented.
 

This role is best suited for someone with a structured, detail-oriented, and proactive (Type A) personality, who is comfortable taking ownership of work and keeping things organized.
 

Responsibilities:

• Collaborate with stakeholders to identify, analyze, and document business requirements
• Translate business needs into clear functional and technical specifications
• Prepare and maintain project documentation and artifacts (requirements, workflows, acceptance criteria, etc.)
• Facilitate and lead requirements elicitation sessions (workshops, interviews)
• Participate in testing and validation
   

Requirements:

• 3+ years of commercial experience as a Business Analyst
• Advanced English level (spoken and written)
• Type A mindset: proactive, responsible, comfortable driving clarity and order
• Solid understanding of Scrum / Kanban processes
• Strong analytical, interpersonal, and communication skills
• High attention to detail and strong ownership mindset
• Understanding of SDLC and release processes
• Skills to work with data and validate data to support business decisions.

Benefits:

• 4 weeks of paid vacation per year 
• Flexible working hours 
• Medical insurance for your peace of mind
• Professional development support - Launch Labs covers courses, training, and skill growth
• An exciting, collaborative, and innovative team environment
• Fully remote work, with freedom and flexibility

Job Responsibilities

• Processing deposits, withdrawals and refunds based on the established policies and procedures
• Ensuring compliance with the company’s anti-money laundering procedures
• Assisting internally all departments with any issues to client funds
• Performing other ad hoc tasks as requested
• Record keeping of executed transactions
• Identify potentially unusual, suspicious, or fraudulent transactions and refer these to the Compliance department
• Reconciliation between bank accounts and PSP to CRM
• Issue, review and follow up on various financial reports as per applied procedures (daily, weekly, monthly)

Job Requirements            

• Demonstrated work experience in a similar role
• Advanced Excel skills (dynamic tables, pivot tables and macros)
• Excellent verbal and written communication skills in English
• Efficient and strong detail oriented
• Computer and numerically literate
• Knowledge regarding how CRM works and how is linked with client transactions will be considered as an advantage
• Exceptional time-management and organizational skills
• Ability to work both independently and as a part of a team

What we offer:

Payment will be on crypto currency wallet.

Shifts - Monday - Friday: 
7am - 4pm
9am - 6pm
3pm - 12am

Vacation - unpaid

Location: Ukraine

Equipment: Yes

We are looking for a Computer Vision Engineer with a solid foundation in classical computer vision and hands-on experience implementing low-level CV algorithms. The ideal candidate will have exposure to SLAM, Visual-Inertial Odometry (VIO), and sensor fusion, with responsibilities adjusted according to experience level.

Responsibilities: 

• Implement and optimize low-level computer vision algorithms under guidance
• Contribute to modules related to feature extraction, tracking, matching, and geometric processing
• Assist in the integration and testing of SLAM/VIO components
• Perform experiments, analyze results, and help prepare reports
• Work closely with senior engineers to explore and apply recent CV research.

Required Qualifications:

• 1+ years of hands-on experience with classical computer vision
• Basic understanding of geometric computer vision principles
• Experience implementing low-level CV algorithms (e.g., filtering, feature detection, camera models)
• Familiarity with SLAM or VIO concepts
• Working knowledge of C++ and Linux
• Ability to learn quickly and navigate recent CV researc
• Degree or ongoing studies in a STEM field.

Nice to Have:

• Experience with Python
• Knowledge of neural networks and CV libraries/frameworks (OpenCV, NumPy, PyTorch, ONNX, Eigen, etc.)
• Experience with sensor fusion techniques
• Familiarity with embedded or real-time systems

FuturiX Solutions is looking for a Lead Generation Manager (Trainee/Junior) who is proactive, motivated, and eager to grow in B2B lead generation and outreach.

This role is ideal for someone at the beginning of their career who wants hands-on experience, clear processes, and mentorship.

🛠️ Key Responsibilities:

🔹 Conduct B2B outreach via LinkedIn (main channel)
🔹Launch and manage multi-step outreach campaigns to book intro calls
🔹Track outreach metrics, analyze results, and optimize campaigns
🔹Qualify and segment leads based on ICP
🔹Work with databases: build, verify, update, and segment lead lists
🔹Follow monthly KPIs and priorities
🔹Collaborate closely with the Sales team and provide regular updates

📋 Requirements:

🔹Organizational and time management skills, and a proactive and results-oriented mindset.
🔹Basic understanding of lead generation principles (courses or self-learning).
🔹 Initial experience or solid theoretical knowledge in B2B sales.

🔹Willingness to learn, follow processes, and adapt quickly.
🔹 Basic experience with CRM tools and lead-tracking workflows.
🔹 Eagerness to experiment, analyze results, and improve.
🔹Good written communication skills.

🔹 At least an Upper-Intermediate level of English.

✨ Nice-to-Haves:

🔹 Any prior experience in lead generation, outreach, or sourcing.
🔹 Interest in tech domains (SaaS, fintech, blockchain, etc.)
🔹 Existing professional network (not required).

🌱 Why Join Us?

🔹 Collaborative Team Culture – supportive, innovative environment that values mentorship and teamwork
🔹 Flexible Work Setup – remote-friendly and focused on work-life balance
🔹 Growth-Oriented Environment – continuous learning and professional development
🔹 Exciting Projects – work with clients across diverse industries
🔹 Real Impact – your work directly drives the growth and success of FuturiX Solutions

What We Expect from You:

When applying, please include a brief description of your lead generation methods.
We’re eager to understand your unique approach to finding deals 🔍

We’re looking for a Trainee/Junior Lead Generator who is proactive, motivated, and eager to grow within our team at FuturiX Solutions 📈

If you’re motivated to start or grow your career in lead generation and enjoy communication and outreach, we’ll be glad to meet you.

🛠️ Key Responsibilities:

🔹 Conduct outreach through LinkedIn as the primary channel.

🔹 Create and run multi-step outreach campaigns to schedule calls with potential clients.

🔹Track outreach metrics, analyze performance, and optimize campaigns.

🔹Qualify, nurture, and segment leads according to ideal client profiles.

🔹Follow monthly KPI goals and priorities.

🔹Collaborate with the internal Sales Team and provide regular updates.

🔹 Build databases or work with existing ones: analyze, verify, and segment.

📋 Requirements:

🔹Organizational and time management skills, and a proactive and results-oriented mindset.

🔹Basic understanding of lead generation principles (courses or self-learning).

🔹 Initial experience or theoretical knowledge in B2B sales.

🔹Desire to learn, adapt quickly, and follow established outreach workflows.

🔹 Basic experience with CRM tools and lead-tracking workflows.

🔹 Eagerness to experiment, analyze results, and improve.

🔹Strong written communication skills to effectively engage with potential clients.

🔹 At least an Upper-Intermediate level of English.

✨ Nice-to-Haves:

🔹 Prior experience in lead generation or sourcing roles is advantageous.

🔹 Interest in tech domains (fintech, blockchain, SaaS, etc.).

🔹 An existing professional network is an advantage, but not required.

🌱 Why Join Us?

🔹 Collaborative Team Culture – supportive, innovative environment that values mentorship and teamwork

🔹 Flexible Work Setup – remote-friendly and focused on work-life balance

🔹 Growth-Oriented Environment – continuous learning and professional development

🔹 Exciting Projects – work with clients across diverse industries

🔹 Real Impact – your work directly drives the growth and success of FuturiX Solutions 🌍

What We Expect from You:

When applying, please include a brief description of your lead generation methods.

We’re eager to understand your unique approach to finding deals 🔍

Hi there! 👋
We’re Applyft, a Ukrainian product company. Our journey began with the Geozilla family locator, launched in 2015. Today, we have a diverse portfolio of products in lifestyle, education, photo & video, and entertainment, with over 5M monthly active users and a solid 20% QoQ revenue growth.
We're now expanding into the Mental Health space with a new venture. Our mission is to help people find peace in chaos, build resilience, and live fulfilling, balanced lives. We’re looking for a Motion Designer to join our creative marketing team. If you're passionate about short-form content, TikTok trends, and AI tools — we’d love to meet you.

About you:
1. 1+ year of experience in motion design or creative video editing.
2. Strong skills in CapCut and After Effects.
3. A strong portfolio is mandatory.
4. Good grasp of design fundamentals — composition, typographics, and storytelling.
5. Hands-on experience with AI tools for content creation (e.g., Runway, Midjourney, ElevenLabs).
6. Familiarity with TikTok, Instagram, and ad platforms — you know what works and why.
7. Open-minded, proactive, and not afraid to test bold ideas.
8. Intermediate English or higher.
9. Experience working on UGC-style ads or performance creatives.

What you’ll do:
1. Create short-form video content (UGC, ads, animations) for Meta and other platforms.
2. Edit mobile-first creatives using CapCut, After Effects, and similar tools.
3. Design static and motion assets for ads and social media.
4. Work with AI tools (like Runway, Midjourney, ElevenLabs) to boost creative production.
5. Participate in creative brainstorming with the marketing team.
6. Follow trends in content, motion design, and social platforms — and turn them into real campaigns.
7. Analyze performance data and optimize creatives for better engagement and conversions.
8. Maintain brand consistency while experimenting with new creative directions.

Why this is a great opportunity to join our Mental Health startup:
1. Work on a meaningful product that helps people improve their mental well-being.
2. Direct impact on millions of users across global markets.
3. Join a high-performing creative team that values testing, innovation, and speed.
4. No legacy systems, no bureaucracy — just fast decisions and space to grow.

Our benefits:
1. Flexibility to work from remotely from anywhere.
2. Comprehensive medical insurance to keep you healthy and secure.
3. Sport compensation to support your physical well-being.
4. Corporate English courses to enhance your language skills.
5. Compensation for educational events and courses to foster your professional growth.
6. un and engaging corporate events to strengthen team bonds and create lasting memories.

✨ Ready to turn creative ideas into meaningful visuals? Apply now — we’d love to see your portfolio! 🎬

Required skills:

- Excellent communication and negotiation skills.
- Upper-Intermediate English (required) B2, C1.
- Self-management skills.
- Be familiar with web development lifecycle (searching+qualifying+closing stages).
- Knowledge of business correspondence.
- Must have skills and desire to sell.

Will be strong plus:

- Be familiar with web development lifecycle (searching+qualifying+closing stages)

Responsibilities:

- Writing proposals and bidding on Upwork and other b2b platforms.
- Active search and attraction of potential clients and business opportunities (USA, Europe)
- Facilitate sales and pre-sales activities
- Building up effective communications with prospects
- Business communications and negotiation with potential clients
- Working with technical staff to meet customer needs
- Search and qualify potential clients (upwork, linkedin, etc.).
- Business correspondence and video conferences with potential clients.
- Clarification of the client’s requirements (needs) and sales activities (deal closing).
- Maintaining data, statistics, and reporting on each active client.
- Report on weekly and monthly progress.

About the project:

Due to the expansion of the team, we are looking for a Salesperson who constantly develops their skills, monitors the quality of their work, and is a great team player.

As a Sales Manager, you play a vital role in our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team’s potential.

About project

The product is redefining post-acute care by replacing fragmented, manual workflows with intelligent AI-driven automation. We help healthcare providers manage patients, not paperwork, by delivering robust throughput and intelligence across clinical, financial, and compliance operations. We are built by experts from Stanford Medicine, UCLA Health, and Amazon.

The Role: 

We are looking for a product-focused Full-Stack Engineer to join our team. You will be a key player in building our system, which involves developing sophisticated APIs that interface with Electronic Medical Records (EMR) and building advanced web-scraping tools for healthcare referral platforms.

This isn't just a coding role; we are looking for an engineer who understands the "Why" behind the "What." You will work in a high-efficiency environment where AI tools (Cursor, Gemini, Claude Code) are part of the daily workflow to maximize output and quality.

Technical Stack

• Frontend: React (Proficient)
• Backend: Go (Primary/Preferred) or Node.js
• Languages: TypeScript (Strongly Preferred)
• Workflows & Scraping: Playwright, Temporal (Airflow experience is a plus)
• Data: EMR website scraping, PDF parsing, and data point extraction
• Architecture: System Design focus; Cloud-native development

What You’ll Do

• Automate Workflows: Design systems that remove data access bottlenecks and automate clinical data entry.
• Build the "Injection Track": Develop and maintain APIs that reliably scrape and sync data from EMRs and referral platforms in real-time.
• Collaborate via Design: Participate in "1s design discussions" to align on architecture before implementation.
• Leverage AI: Use modern AI-assisted development tools (Cursor, Claude Code, LLM wrappers) to build faster and smarter.
• Take Ownership: Move beyond task execution to ownership—meaning you don't just follow instructions; you understand the business context and ensure the solution fits the need.

What We’re Looking For

• 3+ years of experience: You have a solid foundation in full-stack development and have worked on product-level code.
• Communication & Alignment: You understand that "going away and building the wrong thing" is a failure. You prioritize constant "connect" and alignment with the team.
• Problem Solvers: You are comfortable with the "messy" side of data—parsing PDFs, scraping complex websites, and ensuring data reliability.
• AI-Forward: You are already using AI coding tools to 2x your productivity.

Our Culture & Philosophy

• Context is King: We provide clear business requirements and motivation. We expect you to understand the "Why" to build better "Whats."
• Execution Levels: We expect our engineers to operate at an "I do" level—owning the solution from design to deployment.
• Efficient Growth: We value unique perspectives and a proactive work ethic.

We Offer:

• Medical Insurance in Ukraine and Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leaves, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

Requirements:

• Proficiency with React and TypeScript for frontend development
• Strong backend development experience with Python and PostgreSQL, including schema design and migrations (SQLAlchemy + Alembic)
• Hands-on experience working with Apache Airflow, including DAG's and backend integrations
• Build and maintain infrastructure using Terraform, Kubernetes and Helm
• Experience deploying and operating services on Kubernetes, including maintaining Helm charts
• Ability to work highly autonomously, proactively clarify requirements and driving work forward with minimal supervision
• Strong communication skills and experience working in distributed teams

Nice-to-Have:

• Familiarity with FastAPI
• Experience with Bazel build system (training can be provided)
• Experience with CI/CD pipelines
• Prior experience in environments with limited product management and high ownership

Key Responsibilities:

• Design, build and deliver full-stack features using Python, PostgreSQL, React and TypeScript
• Take ownership of features from initial, sometimes ambiguous ideas to production, including:
• clarifying requirements and assumptions
• technical design
• implementation
• testing, deployment and monitoring
• Design and maintain integration-heavy backend services, collaborating with other teams and consuming internal API's
• Work closely with Apache Airflow pipelines (seamless integration with backend services)
• Design and implement scalable backend systems using PostgreSQL
• Proactively identify risks, dependencies and gaps in requirements, and drive solutions independently
• Build and maintain infrastructure using Terraform, Kubernetes, and Helm
• Collaborate with team members in regular syncs to discuss progress, blockers and demos
• Participate in code reviews, design discussions and cross-team technical coordination

About the Project:

We’re hiring a Full-Stack Software Engineer (Python + React) to join a fast-paced, highly autonomous team. This role is ideal for an engineer who is comfortable working across the stack, passionate about writing clean and scalable code, and capable of driving features end-to-end - from design to infrastructure provisioning to production monitoring.

Engineers are trusted to make decisions, ask the right questions and deliver production-ready solutions. The work spans backend services, Airflow-driven workflows, infrastructure and frontend with a strong emphasis on building reliable, well-integrated systems that scale.

You will work closely with cross-functional teams to build new features from scratch.

• 1+ years of experience in development
• Strong knowledge of Javascript and TypeScript
• Strong knowledge of Angular
• Strong analytical and problem-solving skills
• Experience working with RxJS ,NgRx ,signals, and new angular syntax template
• Confident AI prompting, understanding of LLM principles (Context window, RAG, System prompts)
• Experience working with AI coding assistants (Cursor, Claude Code, GitHub Copilot)
• Good understanding of asynchronous and reactive programming
• Confident working with the Git version control system
• Understanding of GraphQL
• Intermediate level of English

Would be a plus:

• Experience working with React
• Experience working with Websockets
• Experience building large-scale SaaS platforms supporting millions of users.

Responsibilities:

• Build features and systems with attention to detail and performance.
• Own end-to-end development, from conception to production.
• Engineer not only solutions but also tools to understand the problem.
• Work closely with cross-functional stakeholders to deliver a world-class product.
• Identify and implement improvements to our existing systems.

About the project:

Project management platform. With the help of own API, it’s possible to do multiple integrations with communication, sales, analytics and other applications that are used by co-workers on a daily basis.

We are looking for a frontend engineer to improve the beautifully crafted product that helps millions of people to enjoy their remote work! You will be responsible to deliver production-ready functionality in a cross-functional team and will be able to reach millions of people with your best effort and working time as part of a multinational team of highly skilled developers.

Project Description:
We are developing a cybersecurity assessment platform that analyzes how well data and systems are protected and whether they comply with international security standards.
The platform is built using modern technologies — Python, FastAPI, SQLAlchemy, TypeScript, React, AWS, and Docker — and follows a microservices architecture with a strong focus on asynchronous processing and scalable cloud deployment.
We are now looking for a Python Developer to join our friendly team and contribute to building reliable, high-performance services.
 

Required skills:

- 1+ years of hands-on experience with Python (FastAPI) and JavaScript/TypeScript (React);

- Experience with cloud technologies, especially AWS (CloudWatch, Lambda, EC2, ECS, etc.);

- Strong understanding of API design, management, and integration concepts;

- Solid experience with ORM frameworks, particularly SQLAlchemy;

- Experience writing and maintaining unit and integration tests using Pytest;

- Good knowledge of PostgreSQL and relational database concepts;

- Familiarity with containerization using Docker and version control systems like Git;

- Experience participating in code reviews and following clean code principles;

- At least Intermediate level of English for communication and documentation.
 

We offer:
- Opportunities for career growth and personal development, to help you improve your skills and achieve your goals;
- No micromanagement - your ideas and initiatives are always encouraged.
- Educational programs that are covered by the company at 30% of the expense;
- Paid vacation leave and public holidays (21 vacation days annually);
- Competitive financial compensation with regular performance reviews;
- Outdoor team activities are paid for by the company;
- English language improvement through extensive communication;
- The chance to work alongside highly experienced and enthusiastic IT professionals who are ready to share their knowledge and help you gain invaluable experience in a live IT environment.
 

Our hiring is quick and straightforward:
- Test task 
- Technical interview with a hiring manager (1.5 hours)

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client is a powerful sales enablement platform designed to help direct sellers win customers, build stronger teams, and align their sales organizations. It helps you stay organized by consolidating all your resources in one place, making it easy to access and share information quickly. With features like quick sharing and real-time updates, enhances efficiency, saves time, and streamlines your communication and sales processes.

Key Requirements:
🔹 Experience of 4+ years in automation;
🔹 Experience of 2+ years with Appium;
🔹 Solid programming skills in languages such as Java or Kotlin;
🔹 Experience with CI/CD tools such as Jenkins, Git, or similar;
🔹 Ability to develop and execute test strategies for mobile applications across different platforms (iOS, Android);
🔹 Knowledge of version control systems like Git;
🔹 Excellent problem-solving skills and attention to detail;
🔹 Collaborate with remote developers;
🔹 English - Upper-Intermediate or higher.

Will be plus:
🔹 Familiarity with cloud-based testing platforms like BrowserStack or Sauce Labs;
🔹 Knowledge of performance testing and monitoring;

What you will do:
🔹 Design and implement a scalable mobile test automation framework from the ground up;
🔹 Collaborate with the development, QA, and product teams to understand project requirements and ensure seamless automation integration;
🔹 Write and execute automated test scripts for mobile applications on both Android and iOS platforms;
🔹 Maintain and improve existing automation processes, ensuring high code quality and test coverage;
🔹 Identify and resolve bottlenecks in the automation pipeline, troubleshooting failures and improving overall performance;
🔹 Develop reusable and reliable code libraries for future automation;
🔹 Collaborate with cross-functional teams to improve product quality;
🔹 Stay up-to-date with the latest tools and industry trends in test automation;

Interview stages:
🔹 HR interview;
🔹 Technical interview with Team Lead;
🔹 Interview with team (Senior QA);
🔹 Technical interview withVP R&D;
🔹 HR interview;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products - and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Shift Lead to join the Entravel team and deliver exceptional service. Morning shift: 8 AM — 5 PM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities as Senior Customer Support Specialist:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Responsibilities as Shift Lead:

• Oversee and coordinate daily operations of the assigned support shift
• Ensure timely handling of tickets, chats, and emails in line with SLA requirements
• Monitor team performance and maintain KPIs (productivity, quality, response time)
• Distribute workload effectively among team members during the shift

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven experience managing shift operations and coordinating team workload
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Leadership skills with the ability to provide constructive feedback and coaching.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.