Jobs at Djinni

Project: TIONA is a digital management platform for efficient working and seamless collaboration. We provide companies with an all-in-one solution that integrates communication tools, project management, document storage, AI-powered support, and customer portals—enabling teams to work smarter, faster, and more connected.

The Role
We're looking for a Proxy Product Owner to join our cross-functional product team. You'll bridge business stakeholders and engineering, translating user needs into actionable requirements while driving data-informed product decisions. Reporting to the Head of Product and Quality, you'll collaborate closely with Product Owners, Product Designers, Product Managers, and Solution Management.

Key Responsibilities:

Product Delivery

 
Manage the product backlog: write user stories, define acceptance criteria, and prioritize work for your team
Facilitate agile ceremonies (sprint planning, refinement, reviews, retrospectives) together with a Scrum Master
Translate business requirements into clear technical specifications and tasks
Create mockups/wireframes to validate concepts before development

 
Stakeholder & Team Collaboration

 
Align cross-functional teams (engineering, UX/UI, business) on product goals and timelines for your team's zone
Support product zone roadmap planning and ensure transparency across stakeholders
Gather and analyze user feedback to drive continuous improvement

 
Analytics & Documentation

 
Define and track product KPIs and success metrics
Set up analytics for product zone from scratch
Maintain clear product documentation and communicate updates effectively
Support data-driven decision-making across the team

Requirements:

 
Must-Have

 
2+ years in product ownership, product management, or similar role
Experience managing backlogs, writing user stories, and working in agile teams
Proven ability to collaborate with cross-functional teams and align stakeholders
Analytical mindset with ability to interpret data and user behavior
Proactive problem-solver who proposes solutions independently
English: Intermediate+ level (written and spoken)
Power user of AI tools (ChatGPT, Claude, GitHub Copilot, etc.)
Familiarity with vibe coding tools (Cursor, Lovable, Vercel, Replit, etc.)
Experience in SaaS, collaboration platforms, or B2B software

 
Nice-to-Have

 
Experience setting up zone analytics from scratch (KPIs, tracking, dashboards)
German language skills (big plus!)
Background in product discovery techniques (user interviews, A/B testing, prototyping)

Stages of communication for the vacancy:

1. Dialogue with the Recruiter in a chat format (only the most important issues are discussed)

2. Online call: 30 minutes detailed discussion of the vacancy with the Recruiter

3. English level check, 10 minutes

4. Technical interview with Tech Lead and Onboarding guide (60-90 minutes)

About the Role:

We are looking for a Senior Machine Learning Engineer to lead the development, deployment, and operationalization of advanced AI and machine learning solutions across two high-impact initiatives:

• Automated Requirements Engineering Platform powered by Large Language Models (LLMs)

• Supply Chain Intelligence Platform with predictive risk scoring and demand forecasting

   

In this role, you will own the end-to-end machine learning lifecycle — from system architecture and data pipelines to model training, optimization, and production deployment. You will work at the intersection of generative AI and classical machine learning, delivering models that are not only accurate, but also robust, explainable, and production-ready.

The environment follows a structured Sprint Zero → Stage Gate delivery model and operates under strict defense-grade security and compliance requirements, making this role ideal for engineers who value engineering rigor and real-world impact.

👉 Key Responsibilities:

1. LLM & NLP Pipelines

• Design and fine-tune LLM-based pipelines to parse and interpret complex regulatory and technical documentation (e.g. military standards, building codes);
• Transform unstructured natural language requirements into machine-executable formats (e.g. logic tuples, structured rules);
• Implement Retrieval-Augmented Generation (RAG) architectures for semantic search across technical documents and historical project data;

• Optimize prompt engineering strategies (few-shot learning, chain-of-thought, prompt templates) to improve domain-specific performance with minimal retraining.

   

2. Predictive & Analytical Models (Supply Chain)

• Develop time-series forecasting models for material demand, cost trends, and spend categories;
• Build risk scoring, classification, and anomaly detection models to evaluate supplier reliability and exposure (financial, operational, geopolitical);

• Design multi-objective optimization algorithms to balance cost, lead time, and risk in procurement decision-making.

   

3. MLOps & Productionization

• Containerize and deploy models using Docker and Kubernetes into secure, on-premise inference environments;
• Build reproducible training and inference pipelines using tools such as MLflow, Kubeflow, or similar;
• Optimize inference performance through quantization, distillation, and efficient model architectures;

• Implement monitoring and retraining workflows to detect model drift and ensure long-term performance in production.

   

👉 Technical Requirements:

• Python expertise and strong hands-on experience with ML frameworks: PyTorch, TensorFlow, Scikit-learn, Pandas, NumPy;
• Deep understanding of NLP and Generative AI, including transformer architectures (BERT, GPT, LLaMA);
• Experience with Hugging Face, LangChain, or similar NLP/LLM frameworks;
• Solid MLOps experience, including Docker, Kubernetes, experiment tracking, and CI/CD for ML;
• Ability to design data pipelines for structured data (SQL, tabular) and unstructured data (text, PDFs);

• Strong algorithmic thinking with experience implementing custom logic (e.g. graph traversal, optimization, geometric or rule-based computations).

   

👉 Professional Qualifications:

• 5+ years of experience in Machine Learning Engineering with production-grade deployments;
• Proven ability to adapt ML solutions to complex, highly regulated domains (e.g. defense, supply chain, construction, engineering);
• Experience working in agile delivery models, while maintaining strict engineering standards and documentation discipline;

• Strong collaboration and communication skills, with the ability to work closely with Data Scientists, Backend Engineers, and Domain Experts.

   

👉 What we offer:

📈 Professional Growth opportunities:

• Ambitious goals and interesting projects;
• Regular & transparent performance review and feedback process;

• Possibility for both vertical or horizontal growth (in case you want to try a different path).

   

😌 Comfortable Working conditions

• Flexible working hours;
• Provision of required equipment;

• Remote working model.

   

🎁 Benefits program

• 20 working days of fully paid vacation;
• Free tax reporting support by our Financial department;
• Help with individual entrepreneurs’ questions and accounting support;
• Financial support and additional days off for various occasions (e.g. marriage, childbirth, etc.).

We are building a mobile-first and web-based communication platform designed to help organizations engage employees across office and deskless environments. The product delivers updates, learning content, surveys, and feedback tools via high-performance web and mobile applications.

You will work on both the web and mobile front-end, ensuring a seamless user experience across platforms.

 

     Responsibilities:

• Develop and maintain web applications using React and mobile applications using React Native (iOS & Android)
• Build reusable, high-quality components and UI modules for both platforms
• Integrate front-end applications with backend APIs (REST / GraphQL)
• Ensure high performance, responsiveness, and consistency across web and mobile
• Collaborate with designers, product managers, and backend engineers
• Write clean, testable, and maintainable code with proper documentation
• Participate in architectural decisions and help define technology standards for web and mobile

• Optimize applications for performance and scalability

   

  Requirements:
  Must have:

• Strong experience with React (web) and React Native (mobile)
• Solid understanding of JavaScript (ES6+) and modern front-end practices
• Experience with REST/GraphQL APIs and state management (Redux, Context API, or Zustand)
• Knowledge of HTML5, CSS3, responsive design, and cross-browser compatibility
• Experience with Git and collaborative development workflows
• Understanding of mobile app lifecycle, UI/UX, and platform-specific behaviors (iOS & Android)

Nice to have:

• Experience with TypeScript
• Familiarity with native modules for iOS (Swift) or Android (Kotlin)
• Experience with CI/CD pipelines for mobile apps
• Testing experience (Jest, React Testing Library, Detox)
• Experience publishing apps to App Store and Google Play

We are looking for a detail-oriented Lead Generation Specialist to support our sales efforts by sourcing and qualifying leads via Upwork.
 

Responsibilities:

- Search and identify relevant projects on Upwork

- Analyze job postings and select suitable leads

-Prepare and submit proposals 

- Collect and structure client requirements for further processing

- Maintain and update lead tracking (CRM / spreadsheets)

- Work closely with the sales / management team
 

Requirements:

 - Experience with lead generation on Upwork

- Understanding of Upwork bidding rules and platform specifics

- English level B1+ 

- Attention to detail and good analytical skills

- Responsible and self-organized approach to work

Nice to have:

- Experience in IT or digital services

- Familiarity with CRM tools

- Previous experience in lead qualification or sales support

- Location: preferably Lviv

On behalf of our client, a leading FinTech company that manages Virtual Asset Service Providers (VASPs) and Operating across Asia, Europe, and Canada, We are hiring an experienced  Head of Risk  to join their senior leadership team.

The Role

The Head of Risk is a pivotal leadership role responsible for safeguarding Paythex's global operations across multiple jurisdictions, payment channels, and financial ecosystems. You will lead the Risk Team in managing fraud, chargebacks, payment compliance, and operational risk while driving efficiency and revenue optimization through deep data analytics and automation.

This position is ideal for professionals who want to work in real payments  — diving into the complexities of multi-MID architectures, cascading logics, acquirer performance, and cross-border risk mitigation.

Your Future Challenges

• Optimize payment flows — Analyze throughput, test new markets, and fine-tune cascades to improve global conversion rates.
• Manage acquiring networks — Work directly with international banks and PSPs to configure and launch MIDs.
• Master chargeback mechanics— Analyze disputes, friendly fraud patterns, and initiate alert/representation services.
• Automate and innovate— Design processes that enhance payment infrastructure efficiency and transparency.
• Make an impact — Every decision you make can add thousands of dollars to company revenue through better approval ratios and lower fees.

 Your Responsibilities   

 1. Risk Management & Governance

• Design, implement, and oversee Paythex's Risk Management Framework in collaboration with the CRO.
• Conduct periodic enterprise risk assessments covering operational, financial, legal, and compliance dimensions.
• Develop internal governance and escalation protocols for emerging risks and regulatory requirements.
• Ensure compliance with international financial standards, VASP obligations, and PSP regulations.

2. Fraud Prevention & Chargeback Management

• Build and maintain advanced fraud detection rules in anti-fraud systems.
• Manage chargeback alerts (Ethoca, Verifi, etc.) and representation flows with precision.
• Oversee fraud trend analysis and risk scoring logic to proactively minimize exposure.
• Collaborate with Data and BI teams to enhance automated alerting, scoring models, and dashboards.

3. Mastercard & Visa Compliance

• Ensure full adherence to Mastercard and Visa Compliance policies.
• Track and report on Fraud-to-Sales and Chargeback-to-Sales ratios to prevent merchant monitoring program violations.
• Prepare and submit remediation plans if thresholds are exceeded and manage communications with acquirers or card scheme representatives.
• Collaborate with PSPs and banks to maintain brand reputation compliance, transaction integrity, and descriptor accuracy.
• Stay current with updates to Mastercard and Visa risk programs — proactively adjusting risk rules and merchant configurations. 

4. Payment Optimization

• Monitor PSP and acquirer performance globally and adjust routing logic to improve approval rates.
• Collaborate with Finance and Tech teams to reconcile transactional data and verify processing accuracy.
• Test and integrate new payment methods to expand the company's market coverage. 

5. Leadership & Team Development

• Hire, mentor, and lead a team of risk and chargeback analysts.
• Define KPIs, conduct regular performance reviews, and provide ongoing professional training. 
• Foster a high-performance, data-driven culture that emphasizes accountability and growth. 
• Collaborate cross-functionally with Finance, Sales, and Support to maintain a unified risk strategy.

6. Reporting & Analytics

• Develop real-time dashboards with the BI team to visualize approval ratios, alerts, chargebacks, and exposure.
• Provide regular strategic reports to management outlining key risks, financial impacts, and mitigation progress.
• Identify patterns and anomalies across PSPs, brands, and affiliates, translating data into actionable strategies.

Qualification Requirements

• 3+ years  in risk management, fraud prevention, or payments analytics (Fintech experience preferred).
• Proven expertise in managing multi-PSP / multi-MID  infrastructures and chargeback processes.
• Strong analytical and quantitative skills — proficiency in Excel, Power BI tools.
• Familiarity with alert systems (Ethoca, Verifi)  and acquirer monitoring tools.
• Experience working with international PSPs and card schemes  (Visa, Mastercard, etc.).
• Excellent communication skills, capable of liaising with banks, regulators, and internal stakeholders.
• Passion for continuous learning and an investigative mindset suited to rapidly evolving fintech landscapes.
• Ability to thrive in a global team  environment with shifting priorities and tight deadlines.

We’re looking for a remote International Recruiter who knows how to find and hire top talent across borders. You’ll work with international markets, with a strong focus on Ukrainian nationals based in Europe, and help us attract the best candidates globally.

What you’ll do

• Source and hire talent across international markets in a fully remote setup
• Focus on recruiting Ukrainian nationals living in Europe and other regions
• Manage full-cycle recruitment: sourcing, interviews, offers, and onboarding
• Build strong pipelines via LinkedIn, job boards, communities, referrals, and direct search
• Partner with hiring managers remotely to define profiles and hiring priorities
• Assess candidates’ skills, motivation, and cultural fit
• Coordinate interviews across time zones and manage candidate experience
• Negotiate offers and close candidates in international markets
• Track hiring metrics and continuously improve recruitment efficiency

What we’re looking for

• 2+ years of experience in international recruitment
• Proven success hiring remotely across Europe or global markets
• Strong experience sourcing Ukrainian candidates abroad
• Advanced sourcing skills (LinkedIn, Boolean, proactive search)
• Comfortable working independently in a remote environment
• Strong communication and stakeholder management skills
• English — upper-intermediate (B2), (Ukrainian/Russian is a plus)

Nice to have

• Experience hiring for IT, sales, product, or operations roles
• Startup or fast-growing company background
• Knowledge of remote employment models and cross-border hiring basics

Playson is a B2B game provider with 13 years of experience on the market. Since 2012, we have ambitiously developed worldwide recognition in the industry. Nowadays, our main focus is on regulated European markets, and we operate in 28+ different jurisdictions. As of 2026, we are continuously working on enhancing our portfolio, encompassing best practices in order to meet the highest standards of technology, design, support and interoperability.

Due to our dynamic growth, we are looking for an experienced Support System Administrator to join our team. In this role, you will provide technical support to our employees all over the world.

Key Requirements:

• 2+ years of experience in system administration
• Experience in cloud solutions support
• Excellent communication and customer service skills
• Ability to maintain documentation and asset records
• Willingness to learn new technologies
• Experience in installation, configuration, and troubleshooting of macOS and Windows
• Knowledge of user account, group, and access management in cloud services (Google Workspace, Atlassian, GitHub, AWS)
• Basic understanding of networking technologies (DHCP, DNS, VPN, Wi-Fi, TCP/IP)
• Experience with remote access systems
• Experience working with ticketing systems
• Basic Linux skills (preferred)

• Strong verbal and written communication skills
  
  Nice to Have:
  - Experience with VPN, LDAP
  - Administration skills in Atlassian, AWS, GitHub, MDM
  - English proficiency sufficient for reading technical documentation and written communication
  - A proactive approach and clear career ambitions

  
  The importance of the role is in:

  🤝 Setting up workstations for new employees and advising them on hardware usage
  🤝 Providing remote and on-site technical support for employees
  🤝 Procuring, delivering, returning, repairing, and auditing IT equipment
  🤝 Configuring and maintaining the IT infrastructure (hardware, system software, applications)
  🤝 Managing system permissions and user accounts
  🤝 Diagnosing and resolving hardware, software, and system issues
  🤝 Preparing instructional materials and conducting employee training
  🤝 Managing software licenses
  🤝 Participating in IT projects aimed at improving user experience and implementing new technologies
  🤝 Ensuring compliance with corporate IT policies

   

  What you get in return:
  🏆We offer a competitive salary in EUR, subject to annual performance reviews

  🏆Benefit from a transparent and systematic quarterly bonus system

  🏆We offer a flexible work schedule to accommodate your needs

  🏆Choose to work remotely, providing greater flexibility and comfort

  🏆Receive comprehensive medical insurance for both you and a significant other

  🏆We provide financial support during special life events

  🏆Enjoy unlimited paid vacation leave

  🏆Take unlimited paid sick leave whenever necessary

  🏆Get reimbursement for professional courses and trainings 
  
  📌 CVs are accepted only in English.

  
  If you want to be part of our team, send us your CV! 🚀

  Looking forward to welcoming you to the iGaming world!

Junior Full-Stack Developer Required – Project "The LINK" High Social Impact Project 

Closing date for applications - Wedensday 11 February

Location: Remote Timezone: CET (Central European Time) Contract: B2B / Service Agreement Compensation: €1,300 / month (Retainer based on project milestones) Language: English (Fluent), French/Italian (A significant plus)

The Mission

InfoLine France is looking for a mission-driven Junior Developer to help build and refine The LINK—a vital information helpline assisting exiled people across France. This isn't just a coding job; you will be building tools that help people navigate life-critical situations in real-time.

The Tech & Tasks

As we are in the evolving phase of the project (Starting year 2), you will be a core part of the design and functionality. Your focus will be:

• Database Management: Creating and refining a secure database for helpline resources.
• Comms Tech Support: Maintaining and optimizing our call center technology integrations.
• App Integration: Connecting various tools (CRMs, communication apps, and web forms) to ensure a seamless workflow.
• Web Design: Refining the UI/UX for our digital interfaces to ensure they are accessible for people in transit.

The Setup

• Small & Agile: You will work in a tight-knit team of two staff members and two tech specialists (including yourself).
• Mentorship: You aren't alone. You will have a dedicated Senior Developer available twice a week for architectural guidance, code reviews, and troubleshooting.
• Impact: You have a seat at the table. We will work together to decide on the best security protocols and tool functionalities.

Continuity & Growth

• Long-term Collaboration: We are looking for a partner, not just a freelancer. This project is active and evolving; for the right candidate, we are offering a consistent collaboration through to the end of 2026. You will grow as the project grows, moving from refinement to full-scale maintenance and feature expansion.

What We Are Looking For

• Commitment: Ability to commit to the project for the 2026 calendar year.
• Communication: High-level English (imperative) for technical collaboration within an international team; French or Italian would be a major advantage also.
• Reliability: Since we work on a results-based model, we need someone who hits milestones without constant supervision.

Tech Stack: Python, JavaScript, SQL, 3CX, Wordpress, Linux

• Project Description:

  Our team is responsible for the development, integration, and support of corporate information systems designed to help business processes run with maximum efficiency.
  
  We develop a set of software products used by 15k+ Luxoft employees. Our solutions automate a wide range of business processes, including client relationship management, contract workflows, purchasing, business travel, budget planning, invoicing, recruitment, personnel administration, and time and resource management.
  
  We are looking for an experienced Software Developer with deep knowledge of architectural approaches to software design and implementation.

   

• Responsibilities:

  Be part of an agile development team
  Participate in microservices architecture implementation
  Participate in architecture and system design reviews
  Understand the concepts of Clean Architecture and DDD
  Be able to conduct code reviews
  Have experience with the .NET 9 tech stack
  Be able to write maintainable code

   

• Mandatory Skills Description:

  - .NET 9
  - DDD
  - Clean Architecture
  - Angular 19
  - MS SQL

   

• Nice-to-Have Skills Description:

  - Advanced English
  - Azure Kubernetes Services
  - Azure DevOps (CI-CD, Docker, HELM)
  - Enterprise Architecture
  - EF Core
  - Microservices architecture
  - Elastic
  - Redis

About the role:

We’re looking for an A-player who is motivated to scaling performance marketing for apps and get involved in promoting Applica’s services.

We're looking for a person who is:

• Ambitious to scale our ads budget to +$800k/ month
• Experienced in managing and scaling large budgets for B2C subscription apps
• Able to apply UA strategies for different categories and product stages
• Curious enough to analyse and optimise our approach and processes within the UA department
• Creative, curious, and proactive - love experimenting to unlock new growth

Skills and experience:

• Track record of managing large-scale UA budgets profitably
• 4+ years of relevant experience in Media Buying or User Acquisition for apps
• Deep knowledge of attribution platforms (e.g., AppsFlyer, Singular) and ad networks
• Sharp understanding of the evolving privacy landscape (SKAN, GAID/IDFA, etc.)
• Strong creative instincts and experience guiding ad creative strategy
• Operate efficiently in Google Sheets / BI
• Strong verbal communication skills
• Upper-intermediate English proficiency (minimum B2 level)
• Prior agency experience (nice to have)

Key Tasks:

• Responsible and accountable for Paid UA accounts performance
• Build growth strategy and manage campaigns on the biggest paid advertising platforms (Meta, Google, TikTok, Apple Ads, etc.)
• Driving results against key KPIs: CPA, ROAS
• Develop data-driven strategies to test, learn, and iterate at speed
• Build KPIs, dashboards, and processes to guide performance
• Lead discussions and brainstorms of new ideas for different apps’ niches
• Collaborate with Creative production and ASO teams’ to build stand-out campaigns and growth loops
• Build relationship with clients of each assigned project
• Look for new platforms and strategies to scale acquisition

What we offer:

• Part-time and Project-based availability are considered
• Work with world-class products, including apps that rank among the top in their categories on the App Store and Google Play and App Store Awards Winners!
• Working with Tier 1 markets
• Remote work with a flexible schedule - no traditional 9-to-5 hours
• Join an international team of professionals and collaborate with product and growth experts from top apps in the industry
• A wide range of projects, including mobile apps in categories such as Meditation, Health & Fitness, Education, Entertainment, and Fintech
• Minimal bureaucracy, streamlined people management, and no unnecessary meetings
• Competitive salary tailored to your expertise and expectations

Hiring process:

⭕️ Screening Interview → ⭕️ Tech Interview → ⭕️ Top grading Interview → ⭕️ Reference Interview

Job Description

Join our Chatbot team and help shape the future of AI-powered customer experience at Wix. As an AI Engineer, you’ll drive the development of intelligent, context-aware features that elevate our Customer Care Chatbot into the go-to solution for users seeking guidance throughout their Wix journey. You’ll work end to end—researching cutting-edge AI methodologies, building scalable features, and ensuring they deliver real, lasting value to millions of users.

You will:

• Design, develop, and integrate AI-driven capabilities using state-of-the-art LLM and NLP technologies
• Conduct research and experimentation to identify innovative approaches and apply advanced models to real customer-care challenges
• Own feature development from ideation to deployment—partnering with product teams, defining requirements, estimating scope, implementing solutions, and monitoring performance
• Enhance system performance, stability, and reliability to ensure a seamless, always-available service
• Collaborate in architectural and technical discussions to continually improve system design and developer experience

Requirements

• 5+ years of experience as a Server Engineer
• Proven ability in designing server solutions, API design, and handling technical discussions
• Passion for product development
• Understanding of business objectives and goals and how to transform business problems into actionable tasks
• Strong communication skills 

Nice to have

• Experience implementing and integrating gen-AI models, particularly large language models (LLMs) into production systems
• Proficiency with Large Language Models, including prompt engineering, fine-tuning, automatic evaluation and Retrieval-Augmented Generation (RAG) – an advantage

About the Team

The Chatbot team’s mission is to make the Customer Care Chatbot the principal choice for users seeking solutions during their Wix experience. We are committed to developing an AI Chatbot that leverages Wix’s knowledge and relies on contextual cues to determine the most appropriate next action to facilitate the user’s journey.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We’re proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

We are looking for an experienced Team Leader to manage and develop a Technical Support (L1/L2) team. In this role, you will be responsible for daily operations, performance management, quality assurance, and people leadership while ensuring SLAs, KPIs, and client expectations are consistently met.
You will serve as the primary operational point of contact for agents, QA, Operations, and clients, providing guidance on technical escalations, coaching team members, and driving continuous improvement across processes and service delivery.
This role combines people management, technical oversight, and operational ownership.

Requirements:

✔️Previous experience as a Team Leader / Supervisor in Technical Support or Service Desk environments
✔️Strong understanding of L1/L2 technical support workflows
✔️Solid knowledge of Windows environments and basic networking concepts
✔️Ability to guide agents with MS SQL user-level checks and troubleshooting logic
✔️Experience managing KPIs, SLAs, AHT, QA scores, and team performance
✔️Confident written and spoken English
✔️Strong leadership, coaching, and feedback skills
✔️Structured, reliable, and ownership-driven working style
✔️Solution-oriented mindset with strong decision-making abilities
✔️Excellent communication and stakeholder management skills

Responsibilities:

➖Lead and manage a team of L1/L2 Technical Support Specialists
➖Ensure daily operational performance meets SLAs and KPIs
➖Monitor queues, workloads, and staffing to maintain service levels
➖Support agents with technical escalations and complex customer cases
➖Conduct regular 1:1s, performance reviews, and coaching sessions
➖Collaborate with QA on quality audits and improvement plans
➖Participate in hiring, onboarding, and training of new agents
➖Maintain and improve the knowledge base and operational documentation
➖Act as an operational bridge between agents, Operations, Engineering, and clients
➖Drive continuous improvement initiatives across processes and workflows

Would be a plus:

✔️Experience in BPO / outsourcing environments
✔️Hands-on technical background in L1/L2 support
✔️Experience with Zendesk and similar platforms
✔️Exposure to IoT / hardware-supported products
✔️Six Sigma / Lean or similar operational frameworks
✔️Experience ramping new projects or scaling teams

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday-Friday - 14:00 - 23:00 (with one hour break)

Job Description

As a Server Engineer, you’ll be responsible for designing, developing, and maintaining scalable server-side solutions, ensuring high system availability and performance. You’ll collaborate with cross-functional teams, advocate for best practices, and contribute to the evolution of our tech stack. In your day-to-day, you will:

• Work on scalable solutions using event-driven and hexagonal architectures with a Domain-Driven Design (DDD) approach
• Lead the entire lifecycle of feature development, from defining requirements and APIs to coding, monitoring performance, and delivering robust solutions
• Ensure production stability, high system availability, and responsiveness while addressing user complaints
• Advocate for chosen architectures, contributing to the evolution of the tech stack
• Optimize system performance, reliability, and stability to meet company standards
• Participate in technical discussions to improve architecture and developer experience
   

Requirements

• 3+ years of experience as a server engineer, focusing on JVM stack and/or TypeScript
• Proficiency with SQL/NoSQL solutions, database architectures, and query profiling
• Experience in designing server solutions, API design, and technical documentation
• Skilled in writing unit and integration tests with an understanding of TDD concepts
• Familiarity with proto-based APIs, Kafka or similar messaging systems, and cloud solutions
• Knowledge of high-load systems, microservice orchestration tools, and architectures (e.g., Docker, Kubernetes, Nginx)
• Strong debugging, refactoring, and reverse engineering skills
• Passion for product development and ownership of the full development lifecycle
• Experience with functional languages like Scala or Kotlin — an advantage
   

About the Team

We’re part of the eCommerce platform group, focused on creating a robust, reliable, and scalable platform for internal and external clients. Our mission is to provide APIs, SPIs, and tools to handle, extend, and customize multiple business workflows, ensuring they meet developers’ standards and industry best practices. We aim to empower individual entrepreneurs, Wix verticals, and large agencies to run any eCommerce business seamlessly.
 

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We’re proud to be an equal opportunity company. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as a company: creating a work environment where everyone is welcome, and anyone has the right to succeed.

About us:

 

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have recently achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 250 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:
Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

Daily operations

• Monitor active workflows to ensure consistent performance and stability.
• Detect and address incidents promptly; take ownership of raised issues.
• Perform quality control on AI-generated responses sent through support platforms.

Implementation

• Design, build, and maintain automation workflows using tools like n8n, prioritizing modularity and reusability.
• Write and maintain scripts (JavaScript) and use low-code tools to support new automation cases.
• Be up-to-date with Zendesk triggers and rules. Make sure our automations align with Zendesk flows.
• Integrate Zendesk with third-party automation platforms and monitor their stability.
• Manage authentication and secure integration of third-party APIs used in automations.
• Troubleshoot automation workflows regularly, proactively resolving errors and refining functionality.
• Build and update automation workflows based on defined priorities, including tickets, emails, Slack bots, analytics, and more.
• Run A/B and multi-scenario tests to evaluate automation effectiveness and improve performance.
• Conduct tests involving multiple applications, request types, and support platforms.
• Track error logs and troubleshoot failed workflow executions.

Communication

• Collaborate closely with the backend team to ensure smooth integration of AI solutions. Create tasks for the backend team when new endpoints are required or existing functionality needs enhancement.
• Collaborate with DevOps to monitor server performance and address any issues impacting automation.
• Log key automation activities and updates in Confluence to keep the team informed.
• Coordinate with support leads and agents to collect hands-on feedback for improving automations and review reported tickets.
• Update the support team on any new or revised automations that may affect their work.
• Maintain close communication with the Head of Support for task management and roadmap updates.

Requirements:

• Advanced English proficiency (C1—C2), both written and spoken.
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings.
• Experience with payment platforms (e.g., PayPal, Stripe).
• Experience developing automations on low-code platforms (n8n).
• Proficiency in the n8n automation platform: hands-on experience, including creating complex workflows, integrating APIs, and troubleshooting issues.
• API Integration: Experience with integrating various third-party tools and services using APIs to streamline support processes like ticket management, CRM, and communication platforms.
• Problem Solving and Debugging: Ability to identify inefficiencies in existing processes, troubleshoot automation issues, and optimize workflows for better performance and error handling.
• Collaboration and Communication: Ability to work closely with the support team to understand their pain points and translate them into automated solutions, along with clear documentation of automated processes for future reference.
• Clear and Precise Prompts: Ability to create specific, well-defined prompts for AI-driven automation, ensuring data processing and outputs are accurate and efficient.
• Context Awareness: Skill in providing AI with clear context for each task, ensuring effective execution within diverse workflows.

Would be a plus:

• Experience with Jira, Confluence, or Asana.
• Understanding of mobile app functionality, including versions, updates, and device compatibility.
• Knowledge of subscription models, including renewals, refunds, and invoicing.

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

We are looking for a Middle DevOps Engineer to support and maintain our Azure- and Kubernetes-based platform. This role focuses on platform stability, observability, and safe deployments, working closely with senior engineers and following established runbooks and processes.
 

You will help keep systems healthy, assist with deployments, monitor services, and respond to support requests—while growing your DevOps skills in a production environment.
 

Responsibilities:

• Support and maintain Azure cloud infrastructure and Kubernetes workloads
• Monitor system health, logs, and metrics; respond to alerts and incidents
• Assist with deployments using CI/CD pipelines and GitOps workflows
• Perform basic troubleshooting of applications and infrastructure using standard tools
• Handle support tickets and operational requests in a timely manner
• Follow runbooks, operational procedures, and security best practices
• Escalate issues clearly and promptly when required
• Collaborate with senior DevOps engineers and development teams
   

Requirements:

• 2+ years of proven experience working as a DevOps/SRE
• Azure & Infrastructure: Basic knowledge of subscriptions/networking with hands-on experience in AKS, Virtual Machines, Key Vault, and PostgreSQL.
• Kubernetes & Containers: Understanding of core concepts (Pods, Services, ConfigMaps) and basic container image knowledge; ability to troubleshoot using kubectl.
• CI/CD & Delivery: Experience with Azure DevOps pipelines, Maven-based services, and GitOps/Helm deployment principles.
• Observability: Ability to monitor logs and metrics using Grafana dashboards and Azure Monitor alerts.
• Linux & Networking: Basic Linux CLI skills and a fundamental understanding of HTTP/HTTPS, DNS, and ports.
• Operations & Security: Experience following runbooks and handling incidents with a focus on least-privilege and secrets management.
• Intermediate English level, sufficient for everyday communication within the team
   

Nice to Have:

• Basic Helm usage
• Exposure to Infrastructure as Code (Terraform or Bicep)
• Basic scripting skills (Bash or Python)