Jobs at Djinni

Description:

We are seeking an experienced Team Leader / Training & Quality Manager (TQM) to join our partner company.
The Team Leader / TQM will be responsible for supervising a team of dedicated agents, managing training and quality processes, and ensuring operational excellence. This role will serve as the first escalation point for agents, monitor daily operations, and work closely with the client to maintain high service standards.

Requirements:

✔️Proven experience as a Team Leader, Quality Manager, or similar role in customer support or education management.
✔️Strong leadership and people management skills.
✔️Excellent communication and problem-solving abilities.
✔️Experience in performance monitoring and KPI/SLA management.
✔️Ability to conduct training and coaching sessions.
✔️Proficiency in using admin panels and monitoring tools.
✔️Strong organizational skills with attention to detail.
✔️Fluent German (C1 level or above) and English B2+
✔️Direct, hands-on background in selling services with a track record of successful conversions.
✔️ Ability to conduct registration interviews independently from start to finish.
✔️Confidence in addressing concerns, guiding parents toward informed decisions, and successfully closing sales.
✔️Skilled in managing dissatisfied customers, conducting structured feedback conversations, and preventing churn through proactive, consistent communication.

Responsibilities:

➖Supervise the team of dedicated agents assigned to the client.
➖Support the team by stepping in to perform frontline agent duties as needed to ensure continuous service quality and smooth operations.
➖Provide training and quality management for tutors and agents.
➖Monitor daily operations, team performance, and schedule adherence.
➖Act as the first escalation point for agents.
➖Ensure SLAs, KPIs, and client expectations are met.
➖Deliver regular performance updates and feedback to management.
➖Oversee sales and marketing campaign performance.
➖Conduct quality assurance and ongoing training for teachers.
➖Cooperate with the client’s teacher management team to monitor assignments and support communication.
➖Monitor tutoring lessons through the client’s admin panel to ensure consistency and quality.
➖Observe online tutoring sessions and improve lesson quality.
➖Provide coaching and advice to teachers.
➖Identify and suggest certified online training courses for the client’s teachers.
➖Support temporary teacher recruitment when necessary.

Would be a plus:

✔️Experience in educational or tutoring services management.
✔️Background in sales or marketing campaign monitoring.

Work conditions:

➖Remote work.
➖The probation period is two months.
➖Schedule: Monday – Friday, 9:00 AM – 6:00 PM CET (1-hour break included).

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds.

The core of our achievements is our team. We believe in people and shared values SELECT. That’s why we’re looking for a HR Specialist who will help Headway Inc teams thrive long-term through effective HR processes, talent development, and a healthy, human-oriented environment.

The product and team you will be working with:

You’ll work with the HR team in close partnership with People Operations — a team focused on enabling business goals through manager development, stronger cross-team collaboration, and building a mature people management system. We support stable performance, high engagement, and a strong employee experience.

Your mission:

To ensure long-term, successful collaboration between employees and Headway Inc by supporting effective HR processes, talent development, and a healthy, human-oriented work environment.

Why this is exciting:

• The business clearly understands and values the strategic importance of HR.
• Direct impact on business performance, team health, culture, and development.
• Freedom and responsibility — with ownership over meaningful initiatives.
• High level of engagement and genuine care within the team (People Operations in particular and Headway Inc overall).
• A wide range of tools and opportunities to use them (with budgets and full support to try new approaches).

• A people-oriented culture where relationships, clarity, and trust matter.

   

What will you do:

• Manage the full employee lifecycle within the Headway product team: onboarding → development → performance → offboarding.
• Build a healthy team environment, run 1:1s, and stay connected with teammates.
• Support performance cycles: work with low-performance cases, support PDP creation, and help teammates grow.
• Advise leaders on people-related topics and help managers work effectively with their teams.
• Work closely with the Middle Managers to strengthen team autonomy and development.
• Foster individual contributors growth, engagement, and effectiveness to drive sustainable team performance and business impact.

• Strengthen engagement and a culture of collaboration within the Headway Inc.

   

What do you need to join us:

• 3+ years of HR experience (product IT is a plus, but other backgrounds are also welcome).
• Hands-on experience across the full employee lifecycle.
• Experience supporting managers — and the ability to challenge them when needed.
• A structured, strategic approach to working with people and teams.
• A problem-solving mindset and ability to find simple, practical solutions.
• Ownership, attention to detail, and genuine care.
• English — Upper Intermediate.

• Alignment with the values of our team (SELECT).

   

What do we offer:

• Work within an ambitious team on a socially impactful education product.
• An office with a reliable shelter, generators, satellite internet, and other amenities.
• Access to our corporate knowledge base and professional communities.
• Personal development plan.
• Compensation for English language learning, external training, and courses.
• Medical insurance and full sick leave compensation.
• Company doctor and massage in the office.
• Sports activities: running, yoga, boxing, and more.
• Corporate holidays: we go on a week-paid holiday to rest and recharge twice a year.

• Supporting initiatives that help Ukraine. 

   

Working schedule:

This is a full-time position based in Kyiv with a hybrid setup. We stay flexible, but for this role our focus is on working from the office most of the time — it helps to stay close to context, and many of the team members are based in Kyiv.

Are you interested?

Send your CV!

We’ve created a Talent Guide to help you navigate our hiring process with clarity and confidence — and get the most out of each stage. Take a look here.

We are an iGaming company with over three years of experience and a team of more than 1300+ specialists.
Our achievements include 10+ major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations. 

 

We are looking for a strong and ambitious Head of Acquisition to lead the growth of our iGaming products.

 

Responsibilities:

• Build and manage the user acquisition team and processes from scratch.
• Set up traffic acquisition workflows and ensure high-quality traffic through fraud prevention (via BI reports).
• Manage and optimize traffic channels: Meta/Facebook, Google UAC, SEO, ASO, PPC, influencers, and affiliates.
• Negotiate with partners, close deals, and continuously improve cooperation terms.
• Monitor and optimize performance metrics: CR, CPA, ROI, ARPU, and others.
• Collaborate with product teams on landing pages, A/B testing, and localizations.
• Manage acquisition budgets and allocate spend across channels effectively.
  
   

Requirements:

• 5+ years of experience in user acquisition for gambling/betting projects.
• 3+ years of experience leading teams or departments.
• Proven ability to scale traffic and establish strong partner relationships.
• In-depth knowledge of acquisition channels: paid ads, SEO, influencer marketing, affiliate marketing.
• Experience managing large budgets and working with analytics tools (BI systems, ROI/CPA reporting).
• Strong skills in media planning, customer journey mapping (CJM), and funnel analysis.
  
   

Preferred:

• English level Upper-Intermediate or higher.
• Basic knowledge of HTML, CSS, and JavaScript.
• Experience in ASO and SERM is a plus.

Why you should join us:

• You will have the chance to influence the product and assemble a team that fits your vision.
• Absence of micromanagement, hierarchy; fast decision-making speed.
• Competitive salary and incentives for your contribution and result.
• Our main working schedule: 10:00 - 19:00 (UTC+2), fully remote plus coworking space payment worldwide.
• The opportunity to participate in the company's internal events: open negotiations and product meetings.
• Attending top conferences around the world.
• Perks such as paid sick leave and vacations, plus additional day off in honor of your birthday.
• Investment in both hard skills and personal skills.
  
   

As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.

 

Please send your resume and join the best!

Description

We are seeking a Senior Full-Stack Developer to build and evolve scalable, cloud-native applications that support fleet optimization and operational efficiency across a large-scale vehicle network of 46,000+ assets in 545+ locations. You will work hands-on across front-end and back-end systems, collaborating closely with product, architecture, data, and business stakeholders to deliver high-quality solutions deployed on AWS. 
 

Requirements 

• 5+ years of experience in full-stack software development 
• Strong hands-on experience with .NET (C#) for backend services and APIs 
• Solid experience building modern front-end applications using React 
• Proven experience designing and consuming RESTful APIs 
• Good understanding of cloud-native application development on AWS 
• Experience working with relational and/or NoSQL databases 
• Strong understanding of software engineering best practices (clean code, testing, performance, security) 
• Experience working in agile, cross-functional teams 
• Ability to collaborate effectively with architects, data engineers, and business stakeholders 

Nice-to-haves 

• Experience with microservices architectures 
• Familiarity with AWS services such as ECS/Fargate, Lambda, API Gateway, S3, SNS/SQS 
• Experience with event-driven architectures 
• Exposure to CI/CD pipelines and Infrastructure as Code (Terraform or CloudFormation) 
• Experience integrating frontend applications with data or analytics platforms 
• Familiarity with authentication and authorization mechanisms (OAuth2, JWT, enterprise SSO) 
• Experience working with high-load or enterprise-scale systems 

Core Responsibilities 

• Develop and maintain end-to-end features across React front-end and .NET back-end services 
• Build scalable, maintainable APIs and business logic supporting fleet optimization workflows 
• Implement responsive, user-friendly interfaces with a strong focus on performance and usability 
• Integrate applications with cloud infrastructure, data platforms, and enterprise systems 
• Collaborate with Solution Architects to implement architectural patterns and best practices 
• Ensure code quality through reviews, automated testing, and adherence to engineering standards 
• Troubleshoot, optimize, and improve system performance, reliability, and scalability 
• Support deployments and production operations on AWS 
• Work closely with product and business teams to translate requirements into production-ready solutions 

What we offer   

• Continuous learning and career growth opportunities 
• Professional training and English/Spanish language classes   
• Comprehensive medical insurance 
• Mental health support 
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more 
• Flexible working hours 
• Inclusive and supportive culture  

At Promova, we’re redefining language education for the AI-powered era — making learning accessible, personal, and inspiring for millions of people worldwide.

Our 160+ teammates unite around one mission: to connect people, bridge cultures, and empower lifelong learners — in every country except aggressor states (yes, even Antarctica). We blend AI innovation with human creativity to help people speak with confidence and truly belong anywhere.

If you want to test bold ideas, move fast, and make an impact — you’ll feel right at home.

About the Role

We are looking for an ASO Graphic Designer to join our ASO Team on a long-term freelance basis.

In this role, you will be responsible for the full production cycle of ASO graphics, ensuring every visual—from icons to screenshots—is technically perfect and ready for rapid testing.

What You’ll Do

• ASO Graphics Production: Create high-quality designs for screenshots, icons, Feature Graphics, and In-App Event banners.
• Custom Product Pages (CPP): create tailored store pages for specific marketing requests and audience segments.
• Adaptation & Localization: Design layouts for all devices (iPhone, iPad, Android), including Dark/Tinted Mode and multi-language typesetting.
• Autonomous Material Prep: Independently source and update the latest UI screens from product files. Verify all text and data before beginning design work.
• Technical Quality Control: Ensure every asset follows the latest Apple and Google Play guidelines: dimensions, safe zones, platform-specific requirements etc.

What We’re Looking For

Core Requirements:

• Experience: 1.5+ years of commercial experience in graphic design.
• ASO Expertise: At least 6 months of focused experience in ASO and store creatives (screenshots, icons).
• Figma Skills: High-level proficiency in Auto-layout, Components, Variants, and Styles to build and maintain scalable design systems.
• Design Tools: Strong skills in Adobe Photoshop and Illustrator for high-quality raster processing, retouching, and image editing.

Would be a plus:

• AI Tools: Experience using AI generators such as Midjourney, Firefly, or Photoshop AI to create assets.
• Motion Design: Basic skills in Motion Design for creating video previews for app stores.
• ASO Metrics: An understanding of ASO metrics (CVR, CTR) and the principles of how visuals impact conversion.

Interview Process

• Pre-screen with Recruiter (45 minutes)
• Test Task
• Interview with the Hiring Manager (1 hour)

If you’re ready to help reimagine language learning for today’s world, let’s do it together!

Who we need:
Strong skills modeler (great if with Blender and UnrealEngine experience), who can create precise 3D models of real-world objects (e.g., sofas in multiple fabric variations, chairs, etc.).

For reference, see examples from our clients and similar objects:

• https://www.arhaus.com/

• https://dciedge.com/
   

  Ukrainian/russian language is needed to communicate with the team.
  
  Your responsibilities will be

• Create 100% accurate 3D models based on provided references
• Know when and where to cut and how to most effectively optimize meshes without compromising visual quality
• High/Mid/Low poly modeling
• Baking textures
• Understanding the process of creating UnrealEngine-ready 3D Assets
• Collaborate closely with artists and engineers to ensure that technical requirements are met

Will be a plus if you have these experiences too:

• Proficiency in at least one of the Modeling Software (Blender / 3ds Max / Maya etc.) 
• Experience in sculpting and cloth simulation
• Unreal Engine experience
• Fluent English
   

We also need you

• Communicate to us on what to improve and what to make better on both the processes and technologies
• Manage your time and manage our expectations
• Rapid communication back to us on any delays or complications
• Ability to deliver clean, organized work while still within our technical specifications
• An exceptional understanding of form, shape, structure, and silhouette
• Ability to collaborate and work well on a team

We are looking for a talented Copywriter to create high-quality articles in English for our digital platforms.

What you’ll do:

• Write clear, engaging, and well-structured articles in English
• Work with briefs and transform complex topics into readable, valuable content
• Adapt tone of voice depending on the audience and purpose (educational, expert, marketing)
• Collaborate with marketing and product teams to align content with business goals
• Edit and improve texts for clarity, style, and consistency

What we’re looking for:

• Strong written English (C1–C2 level or equivalent)
• Proven experience in article writing / content creation
• Ability to research topics and work with data and expert input
• Understanding of SEO basics is a plus
• Attention to detail and ability to meet deadlines

Nice to have:

• Experience in fintech, investments, startups, tech, or business topics
• Portfolio of published articles in English

What we offer:

• Remote work
• Flexible workload / project-based or long-term cooperation
• Opportunity to work with an international audience and meaningful products

📩 To apply:
Please send a short intro and links to your English writing samples.

We are looking for a Part-Time Manual QA Engineer to support a long-term mobile application testing engagement.

The role is focused primarily on regression testing for iOS and Android applications, with occasional wearable testing and basic API validation. This position is suitable for a QA engineer who is comfortable with structured regression cycles, mobile testing practices, and domain-specific logic validation.

Benefits:

• Long-term part-time cooperation (~4 hours/day)
• Stable regression-focused workload
• Opportunity to work on a mobile application with domain-specific logic
• Consistent workload within a long-term engagement

Requirements:

• 3+ years of experience in manual QA testing
• Strong hands-on experience with iOS and Android application testing
• Solid regression testing experience and ability to maintain test cases
• Clear and structured bug reporting skills
• Experience with emulators/simulators and test builds (e.g., TestFlight, Android Beta)
• Familiarity with issue tracking and test case management tools
• Good written and verbal English communication (Intermediate+)
• Ability to work independently with minimal supervision
• Functional understanding of golf terminology and gameplay mechanics
• Knowledge of scoring logic (par, birdie, bogey, etc.)
• Understanding of course navigation and gameplay flows
• Ability to validate golf-specific features and logic
• Basic familiarity with Postman or API inspection tools will be a plus
• Experience testing wearable apps (Apple Watch / Wear OS) will be a plus
• Access to real iOS and Android devices will be a plus

• Responsibilities:
  Execute manual regression tests on iOS and Android apps
• Verify UI, workflows, notifications, transitions, and user flows
• Document reproducible bugs with clear steps and environment details
• Validate feature behavior after updates and releases
• Participate in test planning and scenario refinement
• Perform basic API validations when needed
• Support wearable app testing (Apple Watch / Wear OS)
• Report findings in the team’s bug-tracking system
• Collaborate with developers and product owners to clarify issues
• Provide feedback from a user perspective when relevant

Full-time on site/hybrid (Lviv) or remote (countrywide employment) 

We are looking for a highly skilled Senior Front-End Developer with strong expertise in Drupal to join our team. The ideal candidate is detail‑oriented, proactive, and passionate about building high-quality, responsive, and accessible user interfaces.

Requirements

• 4–5 years of experience with Drupal, including theming, modules, and Drupal API.
• Excellent spoken and written English; strong communication and collaboration skills.
• Proven experience in responsive and cross‑browser development with a strong focus on UI/UX quality.
• Solid understanding of modern build tools and workflows: Webpack, Gulp, npm, Yarn.
• Experience optimizing websites for performance and accessibility (Lighthouse, Axe, PageSpeed).
• Ability to translate design layouts into code using Figma or similar tools.
• Understanding of frontend security best practices and clean coding standards.
• Familiarity with Docker, DDEV, or other local development environments.
• Strong knowledge of Git and version control workflows.
• Experience working in Agile development environments.
• Ability to work with ticketing systems such as Jira, Azure, or similar.
• Capability to create clear, structured, and comprehensive documentation (e.g., Confluence).
• Nice to have: Experience with modern JS frameworks/libraries such as React or similar.

Key Responsibilities

• Develop, maintain, and enhance front-end components for websites built on Drupal 11+.
• Implement responsive, accessible, and high-performance user interfaces based on design mockups or UX specifications.
• Write clean, semantic, and maintainable HTML, CSS, and JavaScript following industry best practices.
• Work with Twig or other templating/component-based frameworks to build reusable UI elements.
• Integrate front-end components with backend APIs and data sources.
• Collaborate closely with backend developers to align data structures, endpoints, and template logic.
• Optimize websites for speed, accessibility, and SEO.
• Participate in code reviews, testing, debugging, and troubleshooting.
• Ensure visual and functional consistency across projects by following design systems and component libraries.
• Create and maintain high‑quality technical documentation for implemented features.
• Schedule: 3:00 PM – 12:00 AM Kyiv time
   

What’s in it for you:  

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program; 
• Official employment; 
• Personal & Professional development opportunities 
• International environment and diverse team; 

How we will proceed: 

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer ​communication to the Finalist​ → First working day ​ 

About the role:

Manage ongoing company projects and launch new ones.

     Requirements:

• 1+ year as Project Manager
• English B2+
• Ukrainian language proficiency
• Experience with multiple projects
• Understanding of SDLC

• Good communication skills

   

  Responsibilities:

• Project planning and delivery
• Team coordination (dev, design, QA)
• Client communication in English
• Timeline, scope, and risk control
• Launching new projects
• Project documentation and task management in Jira

     Work format:

• Remote
• Full-time

Nice to have:

• Agile / Scrum / Kanban
• Jira / Confluence

     We offer:

• Active and new projects
• Growth opportunities
• Competitive salary

We are seeking an experienced Affiliate Manager to strengthen and scale our affiliate program across the LATAM region.
This role requires solid experience in iGaming, a deep understanding of LATAM markets, strong communication skills, and the ability to drive performance through data and partnerships.

   Key Responsibilities

• Identify, recruit, and develop affiliate partnerships within LATAM markets.
• Negotiate deals, commission structures, and exclusive collaborations.
• Monitor key performance metrics, optimize campaigns, and provide regular reports.

• Attend international iGaming conferences and represent the brand globally.

   

  Requirements

• 1+ year of experience in affiliate marketing (iGaming/Betting), including hands-on experience with LATAM markets.
• Excellent negotiation and relationship management skills.
• Strong understanding of performance models (CPA, CPL, RevShare, ROI) and main traffic sources.
• Existing network of LATAM affiliates will be considered a strong advantage.
• Spanish: Intermediate+ (required)
• English: Intermediate+ (required)

• Ability and willingness to travel abroad for conferences.
   

  We Offer

• Competitive salary and performance-based bonuses.
• Fully remote work with flexible hours.
• Opportunity to grow within a fast-scaling international brand.

• Participation in leading global iGaming conferences and networking events.

   

🕵‍♀️ What's Up Partners is looking for a proactive Retention Manager to join our team and strengthen the product.

About you:
• 3+ years of experience in end-to-end CRM campaign management and ownership;
• strong experience with no-code CRM platforms, Customer.io is a must;
• upper-Intermediate English or higher (spoken and written);
• 1+ year of hands-on experience in the iGaming industry.

Key competencies:
• high attention to detail and accuracy in reporting and campaign setup;
• strong analytical skills and data-driven decision-making;
• ability to work in a fast-paced, dynamic environment with changing priorities;
• deep interest in customer behavior and improving the user journey;
• creative and performance-oriented approach to optimization.

Responsibilities:
• build and launch CRM campaigns using automation tools, track performance and optimize results;
• collaborate closely with product and acquisition teams;
• manage promos and activities on the platform, own retention and churn metrics;
• create email flows, SMS, pop-ups and in-app notifications, including copywriting;
• manage reporting, identify needs for new CRM features and optimize existing workflows;
• stay up to date with CRM trends and tools, with a focus on Tier 1 markets;
• ensure high quality and consistency of daily CRM campaign execution;
• process and prioritize internal requests, support feature validation and implementation.

Nice to have:
• experience with Optimove or Smartico.

🚀 What we offer:
• professional and career growth — you will work in a company that supports initiative, invests in development, and encourages growth within the team.
• interesting tasks that require creative thinking and non-standard solutions.
• strong, respected, and supportive team that values results and humanity;
•training and development: the opportunity to attend courses, training sessions, and specialized events at the company's expense;
• flexible work schedule and the possibility of remote work;
• paid sick days and vacation.

Job Description

Must Have:

• Good Python knovledge for production LLM systems (async, APIs, clean architecture)
• Design and implementation of agentic architectures (single/multi-agent, tool-designing, tool-calling, planner–executor patterns)
• Advanced prompt engineering (instruction hierarchy, few-shot prompting, guardrails, templating)
• LLM context optimization (context window management, token budgeting, cost control)
• Conversation history summarization (semantic compression, role-aware summaries, extractive/abstractive methods)
• Agent pre-configuration (fixed personas, scoped tools, hardened prompts, versioned configs)

Job Responsibilities

• Design and deploy production-grade LLM and agentic systems using Python, async pipelines, and APIs
• Develop and optimize agent architectures, including multi-agent workflows, tool-calling, and planner–executor patterns
• Apply advanced prompt engineering and context optimization to improve model quality, latency, and cost
• Build conversation memory and summarization mechanisms using semantic compression techniques
• Define and maintain agent configurations and guarded prompts for reliable production behavior
• Ensure scalability, observability, and robustness of ML systems in production

Department/Project Description

We’re building a platform of cutting-edge Generative AI services that automate the boring parts of software development—from test generation to infra setup. We’re hiring a highly technical software ML engineer with Pthin who lives in code, understands cloud-native stacks (Azure, GCP, Kubernetes, Terraform), and enjoys transforming complex real-world scenarios into reliable solutions. You’ll disover and implement different agentic structures and provide LLM context optimization to make a profitable product.

Skill Category

AI/ML

We are looking for a Lead User Acquisition Manager to join one of our top-performing business units and take full ownership of growth through Paid Social.
This is an impact-driven role with end-to-end responsibility for UA performance, working at the intersection of traffic, product, monetization, and analytics.
You will drive growth decisions for iOS subscription products, scale Paid Social as the main growth lever, and manage UA execution and strategy across multiple products.

Responsibilities:

• Own P&L performance for products within the business unit
• Lead and scale Paid Social as the core traffic growth channel (Meta as primary)
• Make data-driven decisions to scale, optimize, or stop traffic sources, creatives, and experiments
• Build, prioritize, and validate growth hypotheses across: acquisition channels, creatives, funnel performance, onboarding, paywalls, and pricing
• Drive fast, informed decision-making based on analytics and unit economics
• Manage UA execution and strategy across products; manage UA team members
• Act as a single point of ownership for UA results within the unit
• Collaborate closely with Product, Growth, Monetization, Analytics, and Creative teams
• Align UA efforts with product changes and monetization strategy
• Provide regular reporting on key KPIs and performance metrics.
  
  What we look for:
• Strong hands-on experience in User Acquisition for mobile iOS apps with a subscription business model
• Deep expertise in Paid Social: Meta (must-have), TikTok (strong plus)
• Solid understanding of unit economics: LTV (including predictive LTV), CPA / CPP, ROAS, profit-driven optimization
• Strong understanding of the subscription funnel: Install → Trial → Paid
• Experience collaborating with product and monetization teams on: onboarding, paywalls, pricing decisions
• Ability to operate both strategically and hands-on
• Experience managing UA processes and prioritizing growth hypotheses
• Proven ownership mindset: takes responsibility for results, not just execution
• Experience managing at least 1-3 UA specialists.
  
  Nice to have:
• Broader experience across additional channels (TikTok, Google Ads, Apple Search Ads, etc.)
• Understanding of ASO and its impact on performance channels
• Strong A/B testing mindset and experience running growth experiments.

We offer:

• A supportive atmosphere - we’re all for creativity and providing opportunities for self-fulfillment
• Reimbursement of professional courses and trainings
• Working on inspiring products in a team of supportive professionals
• In-office, and hybrid/remote work opportunities
• Flexible working hours
• Professional equipment and access to the necessary programs
• Paid vacations, sick days
• A competitive salary package based on your unique expertise, skillset, and impact on the product
• Medical insurance
• A variety of corporate events and team-building activities.

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Customer Success Manager with an Electrical & AEC background to become a trusted partner for our customers and help drive long-term product adoption.

This role is ideal for someone who understands electrical estimating and AEC workflows, enjoys working closely with customers, and wants to influence how a product evolves — not just support it.

You’ll own customer relationships end-to-end and collaborate closely with Product, Engineering, and Sales to ensure Drawer.AI delivers real value in day-to-day electrical work.

Key Responsibilities:

• Own the full customer lifecycle: onboarding, adoption, retention, and long-term success.
• Build strong relationships with customers in the Electrical & AEC space.
• Lead customer calls, demos, onboarding sessions, and ongoing check-ins.
• Deeply understand customer workflows and translate feedback into actionable product insights.
• Act as the voice of the customer inside the company, working closely with Product and Engineering.
• Proactively identify risks, blockers, and opportunities - and help drive solutions.

• Help shape Customer Success processes and best practices as the company scales.

   

Requirements:

• Professional experience in the electrical industry or AEC (electrical contracting, estimating, construction, or related fields).
• Experience in a customer-facing role (Customer Success, Account Management, Consulting, Solutions, etc.).
• Strong understanding of electrical estimating workflows, tools, and terminology.
• Excellent communication skills in English.
• Comfortable working in a fast-moving startup environment.

Nice to have:

• Experience with SaaS products, especially in construction or AEC.
• Experience working with US-based customers.
• Hands-on background in electrical estimating.

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!