Jobs at Djinni

About the role

We are looking for a skilled Android/Kotlin Multiplatform Developer to contribute to the development of high‑performance, mission‑critical mobile applications. This role involves building robust Android and KMP solutions, integrating complex telemetry systems, and working with advanced communication technologies in a fast‑paced engineering environment.

What will you be doing?

• Architecting scalable Android and Kotlin Multiplatform (KMP) applications
• Building reactive, high‑performance user interfaces using Jetpack Compose and MVI patterns
• Developing and maintaining KMP‑based modular applications, including integrations with ATAK plugins and external SDKs
• Writing clean, maintainable, and highly testable code, leveraging Coroutines, best engineering practices, and modern testing tools
• Ensuring code quality through comprehensive unit testing, MockK usage, and adherence to test‑driven development principles.
• Collaborating with cross‑functional teams to deliver reliable C2/Telemetry features and ensure seamless product integration

Requirements and qualifications

• Strong professional experience with Kotlin and Kotlin Multiplatform (KMP), supported by practical knowledge of C++ for native component interaction
• Proficiency in building modern reactive UIs using Jetpack Compose, applying State Hoisting and industry‑standard UI architecture practices
• Solid understanding and application of Clean Architecture, SOLID principles, and MVI, especially within multi‑module environments
• Ability to produce clean, maintainable, and testable code, with hands‑on experience in unit testing, TDD, MockK, and establishing robust test infrastructure
• Domain expertise with Ardupilot, Mavlink, integration of ATAK Plugins, SDK integration workflows, and development of C2/Telemetry applications

Would be a plus

• Knowledge of networking and communication protocols such as UDP/TCP, serial data communication, and video streaming technologies (RTP/RTSP)

What the company offers

• Official employment with a competitive salary and clear, transparent terms of cooperation.
• Paid vacation (24 calendar days per year) and paid sick leave
• Support for your professional growth - the company is actively expanding, and you’ll have the opportunity to grow together with it
• An atmosphere of trust, open communication, and leadership—initiative is welcomed, ideas are brought to life, and the team supports your progress

We are  looking for a Middle SEO Specialist (iGaming / Affiliate SEO) to join our team

Team: SEO team.
 

Who will the candidate directly interact with: Marketing.
 

About the Project

We are looking for a Middle SEO Specialist to work on affiliate projects in the iGaming niche, targeting EU GEOs and operating under local licenses.
The projects operate in highly competitive markets, so we value strong hands-on SEO experience, independence, and the ability to drive tasks to results.
 

Requirements

• 3+ years of commercial SEO experience;
• Strong practical SEO knowledge backed by real cases and measurable results;
• Ability to demonstrate or describe the impact of your work: traffic growth, ranking improvements, indexing improvements, other measurable results;
• Hands-on experience with Ahrefs, Screaming Frog;
• Experience using GPT, Claude, and other AI tools in SEO workflows;
• Strong understanding of on-page SEO;
• Experience creating technical tasks/specifications for developers and copywriters;
• Ability to work independently and solve problems proactively;
• Intermediate+ English level (daily communication with the team via chats/calls);
• Ukrainian or Russian — Upper-Intermediate+ / Advanced (for internal communication).
   

Will Be a Plus

• Experience in iGaming, betting or affiliate SEO;
• Experience working with EU GEOs;
• Experience with WordPress;
• Understanding of SEO specifics for locally licensed markets.
   

Responsibilities

• Working on affiliate websites in the iGaming vertical targeting EU GEOs;
• On-page SEO optimization;
• Analyzing and improving page structure;
• Preparing technical tasks/specifications for developers and copywriters;
• Working with content and SEO structure;
• Identifying and implementing organic traffic growth opportunities;
• Working with SEO tools and analytics;
• Communicating with the team in English (chats/calls).
   

What we offer:

• 24 working days of paid vacation;
• 100% paid sick leave;
• Remote work;
• Flexible working hours (we evaluate weekly/monthly results);
• Salary is discussed depending on the candidate’s experience;
• Long-term collaboration;
• Absence of bureaucracy, all decisions are made quickly and without unnecessary steps;
• Initiative is always welcomed and appreciated;
• Stable and long-term business environment.

Stages:

• HR interview (1 hour);
• Technical interview (1 hour).

We are building a team of passionate professionals inspired by DevOps.
Here, you’ll find a healthy, supportive environment where you’ll have everything you need to grow, evolve, and reach your full potential as a specialist.
 

We’re looking for a Middle/Middle+ DevOps Engineer to join our team and work on a range of exciting international projects.
 

Requirements:

• 2+ years of relevant industry experience
• Strong hands-on experience with Terraform (developing, maintaining, and scaling projects)
• Strong experience with Kubernetes, primarily EKS; familiarity with kube-spray is a plus
• Strong knowledge of AWS services and cloud infrastructure
• Experience setting up monitoring, logging, and alerting solutions
• Understanding of security hardening practices
• Familiarity with GitOps approach and practical experience with ArgoCD (not mandatory, but a significant plus — will be a core part of the infrastructure)
• Experience with Java-based applications is a plus
• English level: Upper-Intermediate or higher
   

Key Responsibilities:

• Develop and maintain cloud and/or self-hosted infrastructure
• Build and optimize CI/CD pipelines using GitLab and ArgoCD
• Set up and maintain monitoring, logging, tracing, and alerting systems
• Conduct infrastructure audits and analysis
• Perform security hardening of infrastructure and supply chain
• Support developers with their requests — new deployments, debugging, fixes, and related tasks
• Automate routine and complex project tasks using existing and new tools across the infrastructure
   

What We Offer:

• Professional growth opportunities: mentorship program, tech talks, training sessions, internal knowledge sharing, personalized IDPs, and dedicated self-education time during work hours
• Flexible working hours (start your day between 8–11 AM, depending on your meetings) and the option to work remotely
• Direct communication with founders (who are also DevOps engineers) for career discussions and income reviews
• Corporate events and team-building activities
• Paid time off: 20 vacation days, 10 sick days, plus Ukrainian public holidays
• Kudos reward system with corporate coins and a branded souvenir shop
• PE accounting and legal support
• Special anniversary gifts to celebrate milestones
   

Recruitment Process:

1. HR Interview – up to 45 minutes (Zoom)
2. Test Assignment – up to 2 days to complete
3. Technical Interview – up to 1.5 hour (Zoom)
4. Culture fit Meeting – up to 45 minutes (Zoom)

We are looking for a Full Stack Developer who actively uses modern AI tools (agentic coding / vibe coding) to build products fast and efficiently.

This role is focused on building MVP SaaS products, integrations, and scalable web applications using JavaScript-based stack and AI-assisted workflows.

 

What you will do:

• Build full-stack SaaS applications from scratch using AI-assisted development
• Work on MVPs and production-ready web apps
• Implement third-party integrations (APIs, payments, automation tools, etc.)
• Deploy and manage applications on Vercel
• Work with databases like PostgreSQL / Neon
• Collaborate directly with founder and move fast

 Requirements:

• Strong knowledge of JavaScript (Node.js, React, Next.js)
• Experience building full-stack applications (SaaS / web apps)
• Experience with AI tools / vibe coding / prompt-based development
• Solid experience with:
  • Vercel
  • PostgreSQL / Neon
  • API integrations
• Understanding of scalable architecture (basic level is enough)
• Ability to work independently and deliver fast
• Good communication skills
• English level B2+

Nice to have:

• Experience with Supabase
• Experience with Stripe / payment systems
• Experience with OpenAI / LLM integrations
• Experience building MVPs from scratch

Conditions:

• Full-time
• Remote
• Fast-paced startup environment

We’re looking for a Full-Stack Engineer (PHP/Laravel, React). It will start as a full-time engagement and then transition to part-time.

Details:

Senior Full-Stack Engineer (PHP/Laravel, React) with 8 years of experience.

Strong proficiency in English (Upper-intermediate level or Advanced).

Full-time

Fully remote

Location: Ukraine or Europe.

Start: ASAP!

Experience / Skills

At least a Bachelor's with a background in tech or equivalent, based on work experience8 years of work experience with the Laravel and React frameworks

Experience building applications with JavaScript/Typescript, PHP, HTML5, CSS, and MySQL 8

Passionate about usability, user experience, beauty, and elegance of UI'sEager to learn, discuss, and share knowledge with the rest of the teams

Nice to have: knowledge of Kubernetes, Docker, and other tools used in DevOpsAbsolute fan of TDD and CI/CD pipelines

Strong track record of leading technical projects and coordinating teams of 3+ engineers

Experience mentoring and supporting the professional growth of fellow engineers

Background in product-based companies with multiple products and engineering teams

Proven track record of driving engineering initiatives that impacted other teams or the wider organization

Excellent presentation and communication skills, with the ability to clearly explain technical concepts and join customer calls when needed

We are looking for a skilled Embedded Engineer to join our growing team and support customers in delivering IoT-driven solutions. As our Embedded department continues to expand, we are seeking professionals with strong analytical thinking and solid technical expertise.

In this role, you will collaborate with a team of experienced Embedded Engineers to design and implement high-quality solutions that address real-world challenges. This role suggests working with embedded systems, cloud connectivity, and modern communication technologies.

If you’re a motivated Embedded Developer ready to take the next step in your career, we would be excited to collaborate with you!

Requirements

• 4+ years of experience with C
• Experience with cloud connectivity applications, including monitoring and Firmware-Over-the-Air (FOTA) solutions
• Strong background in communication technologies such as LTE, BLE, OpenThread, MQTT, and cybersecurity
• Strong knowledge of Embedded Linux
• Practical experience with Yocto Linux
• Experience in debugging and troubleshooting embedded systems, including software debugging on real devices (using J-Link, ST-Link) and resolving system-level issues
• Upper-Intermediate level of English

WOULD BE A PLUS:

• Hardware knowledge
• Experience with Docker, GitLab, and Jira

Responsibilities

• Design separate components, modules, classes, devices
• Code, debug, document, and maintain portions of software and hardware
• Perform different types of testing
• Participate in estimation and planning sessions
• Contribute to the development of technical project documentation and user documentation
• Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation
• Participate in conference calls and face-to-face meetings with the Customer and Customer partners
• Comply with the best engineering practices, technical standards, and quality criteria set forth on the project
• Report status and progress according to the project and company demands
• Spot current deficiencies in the development process, adopted procedures, and engineering practices, environment configurations, etc., and suggest improvements
• Escalate technical issues to the Architect, Team Lead, and Project Manager

Kofax Agency is a web agency working with clients across multiple verticals — e-commerce, services, lead generation, SaaS, and tech products. We help businesses grow through high-quality web presence and performance-driven paid advertising.
 

Who We're Looking For

We're hiring a Middle Google Ads Specialist to independently manage client ad campaigns from setup to ongoing optimization. You'll work with Google Ads, Google Analytics 4, and Google Merchant Center, covering the full cycle of performance marketing for different business types.
 

What You'll Do

• Build, launch, and optimize Google Ads campaigns: Search, Display, Performance Max, Shopping, and YouTube.
• Set up and manage Google Merchant Center: product feeds, diagnostics, optimization for Shopping and PMax campaigns.
• Work with Google Analytics 4: event setup, conversion tracking, audience building, and user behavior analysis.
• Conduct keyword research, competitor analysis, and audience research before launching campaigns.
• Manage advertising budgets and report on KPIs: CPA, ROAS, CTR, conversions.
• Run experiments: creatives, audiences, bidding strategies, campaign structures.
• Communicate with clients: present results, provide recommendations for improving performance.
   

What We Expect

• 1.5+ years of hands-on experience with Google Ads (commercial projects).
• Strong Google Merchant Center skills: feed creation, error troubleshooting, product data optimization.
• Practical experience with GA4: event tracking setup, reporting, funnel analysis.
• Experience running different campaign types: Search, Shopping, PMax, Display.
• Data-driven mindset — ability to read metrics and make informed decisions.
• Experience working with clients across various niches (e-commerce, services, SaaS).
• Attention to detail and a systematic approach to work.
   

Nice to Have

• Experience with Google Tag Manager.
• Understanding of SEO fundamentals and customer journey.
• Experience with Google Ads scripts and automation tools.
   

What We Offer

• Fully remote — work from anywhere.
• $1,000–2,000/month salary depending on experience.
• Diverse projects: from e-commerce to SaaS — never a dull moment.
• Opportunity to make a real impact and grow with the agency.
• Friendly team, no unnecessary bureaucracy.
   

How to Apply

Send your resume along with 2–3 Google Ads case studies (what challenges you solved, what results you achieved, what budgets you managed).

About EVIQO

At EVIQO, we’re building the future of smart and sustainable energy through innovative EV charging solutions. Our products are already trusted by thousands of EV owners across North America, and we continue scaling rapidly across global markets.

We are looking for an experienced HR Director who will become a strategic partner for leadership and help us build a world-class, high-performance culture during the next stage of company growth.

Your Mission

Build scalable HR systems, attract top talent, strengthen company culture, and help EVIQO grow into a category-defining global hardware & technology brand.

Responsibilities

• Develop and execute EVIQO’s HR strategy aligned with business goals
• Own and manage the full-cycle recruitment process across all departments:
  • workforce planning
  • hiring strategy
  • vacancy creation
  • sourcing & headhunting
  • screening & interviewing
  • assessment process
  • offer management
  • onboarding & probation support
• Build and optimize recruitment funnels and hiring metrics
• Develop strong talent pipelines for technical, product, operations, and leadership roles
• Partner closely with hiring managers and leadership on hiring decisions
• Build and optimize core HR processes: onboarding, performance management, retention, compensation & development
• Strengthen employer branding and talent attraction in international markets
• Create and maintain a high-performance, ownership-driven culture
• Lead and mentor the HR team
• Drive employee engagement, feedback systems, and internal communications
• Implement HR analytics and data-driven decision-making

• Support rapid team scaling across multiple functions and geographies

   

What We’re Looking For

• 5+ years of experience in HR leadership roles (HRD / Head of HR / People Partner)
• Strong hands-on recruitment expertise with successful experience managing full-cycle hiring
• Experience hiring for tech, product, operations, marketing, and leadership roles
• Experience in fast-growing product, hardware, e-commerce, or tech companies
• Proven experience building HR and recruitment processes in scaling environments
• Strong business acumen and strategic thinking
• Excellent communication and leadership skills
• Ability to operate in a fast-paced, dynamic environment

• English level — Upper-Intermediate+ (B2/C1)

   

Nice to Have

• Experience working with international teams
• Experience in Amazon/e-commerce driven businesses
• Experience supporting product and engineering teams

• Understanding of startup or scale-up environments

   

What We Offer

• Opportunity to directly influence company growth and culture
• High level of ownership and strategic impact
• Fast-growing international product company
• Flexible remote work environment
• Competitive compensation package

• Work with ambitious, high-performing teams building products used by thousands of customers globally

   

If you’re excited about building modern HR and recruitment in a rapidly growing tech company - we’d love to hear from you.

BigD is seeking a talented Media Buyer to join our dynamic team. BigD is an iGaming operator focused on the LATAM (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Key Responsibilities:
-Develop and execute programmatic advertising campaigns in the betting and gambling industry;
-Monitor and optimize campaigns to meet goals and KPIs;
-Analyze campaign performance data and provide regular reporting;
-Work with creative teams to develop ad creative and landing pages;.
-Stay up-to-date with industry trends and changes in programmatic advertising technology;
-Build relationships with programmatic vendors and platforms to ensure campaign success;
-Manage budgets and pacing across campaigns.

Skills and Experience Needed:
-Strong understanding of digital marketing fundamentals: media buying principles, placement selection, audience targeting, and campaign performance evaluation (CPM, CPC, CPV, CTR, VTR, reach/frequency, and conversion metrics);
-Strong understanding of advertising technologies, programmatic buying;
-Experience in working with programmatic platforms (for example working with any DSPs such as DV360;
-Experience in working and understanding tracking and ad serving systems such as Voluum, Keitaro etc.
-Proficiency in data analysis and reporting tools is required.
-Basic Excel and Google Sheets skills are also highly required.
-Experience in working with Tableau could be an advantage;

Working conditions:
Direct communication with the core TEAM
28 calendar days of vacation
Paid sick leave
Sports compensation
Compensation for courses and training
Day off for birthday
Flexible work schedule
Regular salary reviews
Salary paid at a favorable rate
Non-toxic work environment, free of bureaucracy
Stable salary payments

Join Rather Labs — a senior engineering team building production-grade Web3 and AI products for startups and protocols worldwide.

At Rather Labs, we work on complex technical challenges across DeFi, blockchain infrastructure, smart contracts, and high-performance web applications. Our team includes experienced blockchain engineers, physicists, and systems thinkers focused on shipping scalable products with real-world impact.

We are looking for a Web3 Full Stack Engineer with strong experience in:

• EVM ecosystems
• DeFi protocols
• Uniswap V3 integrations
• Modern frontend/backend development

You’ll work closely with senior engineers and founders to design and build secure, scalable blockchain applications used in production environments.

We are looking for a proactive and detail-oriented Business Analyst to join our team and help bridge the gap between business stakeholders and the technical team. In this role, you will participate in gathering, analyzing, and formalizing business requirements, transforming them into clear and structured tasks for the development team.

Responsibilities

• Gather, clarify, and formalize business requirements.
• Prepare user stories, acceptance criteria, business requirements, and functional specifications.
• Communicate requirements to developers, QA engineers, designers, and stakeholders.
• Participate in sprint planning, backlog refinement, and task prioritization.
• Support the team during development by clarifying requirements and business logic.
• Document requirements, processes, and decisions in Confluence.
• Create diagrams, flows, wireframes, and other analytical artifacts.
• Monitor tasks in Jira and support QA during requirement validation.

Requirements

• Experience as a Business Analyst at Junior or Junior Strong level.
• Ability to understand business needs and transform them into clear development tasks.
• Experience in collecting, analyzing, and elaborating requirements.
• Experience creating business requirements, specifications, use cases, user stories, and acceptance criteria.
• Basic understanding of software development processes and SDLC.
• Understanding of REST APIs, client-server communication, and integration principles.
• Ability to read API documentation and validate API behavior against requirements.
• Basic understanding of software architecture, integrations, and microservices.
• Experience creating documentation, diagrams, wireframes, or prototypes.
• Attention to detail and ability to work on multiple tasks simultaneously.

Nice to Have

• Experience in fintech, banking, or mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.
• Basic understanding of Agile/Scrum processes.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

Mirko Solutions is an international IT company specializing in web and mobile development for clients across the US, Canada, EU, and Australia. We are growing rapidly and are looking for a Middle\Senior AI Engineer to join our team and drive complex, high-impact projects.

Job Requirements:

• 3+ years of experience deploying machine learning models (classical ML and/or LLMs) in cloud environments (AWS/GCP/Azure) using containers and Kubernetes
• Hands-on experience with MLOps tools such as MLflow, Kubeflow, SageMaker, Vertex AI, Feast, or equivalent
• Proven experience building robust data/feature pipelines and implementing monitoring for model drift and performance
• Strong Software Engineering fundamentals: version control, automated testing, CI/CD, security, and cost-aware development
• Excellent collaboration and communication skills in  English 
• Ownership mindset, curiosity, and a bias for action in a fast-paced environment

Responsibilities:

• Design, implement, and maintain end-to-end ML pipelines for both classical ML and LLM-based solutions
• Deploy and manage models in cloud environments (AWS / GCP / Azure) using containers and Kubernetes
• Apply MLOps best practices for reproducibility, automation, and monitoring
• Build reliable data/feature pipelines and implement real-time monitoring for model drift, latency, and performance tracking
• Actively contribute to engineering excellence through CI/CD, testing, security, and cost optimization

Nice to have:

• Experience with deep learning frameworks such as PyTorch or TensorFlow
• Understanding of distributed systems (Spark, Ray)
• Experience working with feature stores and data governance

We provide the following for our employees:

• Competitive salary according to qualification
• Comfortable working environment
• Experienced colleagues
• Opportunity to work with interesting projects,
• Regular performance reviews
• Friendly atmosphere, care for the comfort of professionals

We are looking for an AI/ML Engineer to build and scale AI-powered solutions for real-world use cases. This is a hands-on role focused on developing agentic systems, RAG pipelines and production-grade LLM integrations.

Requirements

• 4+ years of commercial development experience 
• Strong experience with LLM-based systems (RAG, agents, tools)
• Ability to design end-to-end AI architecture (data → retrieval → response)
• Experience with evaluation pipelines (golden datasets, metrics, LLM-as-judge)
• Solid understanding of prompt engineering and iteration
• Experience working with databases (Postgres) + vector search
• Understanding of data processing, PII detection, and safe data handling
• Familiarity with fine-tuning approaches (LoRA/QLoRA) and when to use them
• Ability to review and validate AI-generated code
• Strong engineering mindset (scalability, reliability, structured thinking)

Responsibilities

• Build AI-powered features using LLMs (Claude, OpenAI, etc.)
• Develop and optimize RAG pipelines
• Create AI agents and autonomous workflows
• Fine-tune and adapt ML/LLM models for specific use cases
• Integrate AI solutions into products via APIs
• Collaborate with the team and clients to deliver production-ready solutions

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. Stuzo’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. Stuzo’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.  

Position Summary: 

The Member Support Representative serves as the frontline support contact for members participating in loyalty programs powered by our platform. This role requires confident communication, empathetic problem-solving, and the ability to assist members via phone, email, and chat. You'll help resolve issues related to app functionality, loyalty program questions, account verification, and rewards redemptions, including processing balance adjustments when appropriate. 

Key Responsibilities: 

• Confidently communicate with members across channels (phone, email, chat), providing timely and professional responses. 
• Troubleshoot and resolve questions related to loyalty accounts, mobile app access, account linking, and program participation. 
• Process loyalty balance adjustments within established guidelines, ensuring member satisfaction while balancing business needs. 
• Educate members on program benefits, app features, and how to get the most out of their loyalty experience. 
• Follow internal workflows to escalate complex issues to retailer support or platform teams as needed. 
• Maintain accurate and complete documentation of all member interactions in the ticketing system. 
• Uphold service-level agreements for first response time and resolution, adapting tone and messaging to fit the situation. 

• Support high-volume periods and marketing campaigns with poise and efficiency. 

   

Requirements: 

• Prior experience in a customer-facing role (call center, email, or chat support preferred). 
• Proficiency in spoken and written English is required to ensure clear and effective communication with members. 
• Strong written and verbal communication skills. Able to explain technical and program-related concepts clearly to a non-tech-savvy audience. 
• Comfortable handling difficult conversations and turning negative experiences into positive outcomes. 
• High attention to detail and a knack for identifying patterns in support issues. 
• Familiarity with CRM systems (FreshDesk, Zendesk, Salesforce, etc.), mobile apps, loyalty programs, or digital customer experiences is a plus. 

• A team-first attitude with the ability to multitask in a fast-paced, member-focused environment. 

   

Success Traits: 

• Confidence & Empathy: Projects assurance while staying patient and solution oriented. 
• Adaptability: Thrives in changing environments with varying support topics and priorities. 
• Ownership: Takes responsibility for delivering a great experience with minimal supervision. 

• Clarity: Communicates precisely, keeping the member informed throughout. 

   

 Schedule: 

• Minimum of 32 hours per week (Monday-Sunday), with scheduling based on business needs. 
• Availability during holidays is required. 

• Covering business hours between 6am – 6pm ET (we have different shifts).

   

  We offer:

• Long-term employment;
• Competitive compensation with regular performance based salary and career development reviews;
• Flexible working hours;
• Unique and friendly environment where everyone can explore and learn new technologies.

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri 9am-6pm ET