Jobs at Djinni

Evoplay is one of the leading B2B solutions for the online gaming industry, recognized for its innovative approach to game development and technological solutions. The key to this success is the teamwork of like-minded people who are passionate about a common goal and love games.

Position Overview:

As a Jira and Confluence Administrator, you will be responsible for the administration, configuration, and maintenance of our Jira and Confluence instances. You will play a critical role in ensuring the smooth operation and optimal utilization of these platforms to support our teams in project management, collaboration, and knowledge sharing.

Key Responsibilities:

1. Platform Administration:

• Administer Jira and Confluence instances, including user management, permissions configuration, and customization of workflows, issue types, and fields. Jira (server), сonfluence, Bitbucket, Crowd)

• Perform regular maintenance tasks such as upgrades, patches, and backups to ensure system reliability and performance.

2. Configuration and Customization:

• Configure Jira projects and Confluence spaces to meet the specific requirements of our teams and projects.

• Customize Jira workflows, screens, and dashboards to streamline processes and enhance productivity.

3. Integration and Automation:

• Integrate Jira and Confluence with other tools and systems used within the organization to facilitate seamless data flow and collaboration.

• Implement automation rules and workflows using Jira and Confluence plugins to optimize task management and documentation processes.

4. User Training and Support:

• Provide training and support to users on Jira and Confluence functionality, best practices, and troubleshooting techniques.

• Serve as the primary point of contact for user inquiries and technical issues related to Jira and Confluence usage.

5. Corporate IT Services:

• Administer other corporate IT services such as Gitlab, LDAP, GCP.

• Ensure the proper functioning and integration of these services with other business applications and systems.

Qualifications:

• Experience in a similar position for 2 years.

• Experience with Atlassian stack:

- Jira

- Confluence

- Bitbucket

- Crowd

• Understanding of the functioning of Linux systems.

We offer:

• L&D center with courses for employees and top managers;

• Rotation program;

• Medical іnsurance;

• Paid leave;

• Sick days;

• Self-learning library, access to paid courses;

• Stable payments;

• Evoplay discount program;

• Flexible work schedule / remote work;

• Group discussions and individual sessions with a psychologist.

Looking for a Data Engineer to join the Dataforest team. If you are looking for a friendly team, a healthy working environment, and a flexible schedule ‒ you have found the right place to send your CV.

You'll be a great fit if you have:

- 2+ years of experience with Python;
- 2+ years of experience as a Data Engineer;
- Experience with Pandas;
- Experience with SQL DB / NoSQL (Redis, Mongo, Elasticsearch) / BigQuery;
- Familiarity with Amazon Web Services;
- Experience with Kafka;
- Knowledge of data algorithms and data structures is a MUST;
- Working with high volume tables 10m+.

What you'll do:

- Create ETL pipelines and data management solutions (API, Integration logic);
- Different data processing algorithms;
- Involvement in creation of forecasting, recommendation, and classification models.

Would be a plus:

- Experience with Spark (pyspark);
- Experience with Airflow;
- Experience in statistics;
- Knowledge of DS and Machine learning algorithms.

We ensure your growth with:

- Great networking opportunities with international clients, challenging tasks;
- Building interesting projects from scratch using new technologies;
- Personal and professional development opportunities;
- Competitive salary fixed in USD;
- Paid vacation and sick leaves;
- Flexible work schedule;
- Friendly working environment with minimal hierarchy;
- Team building activities, corporate events.

Dataforest is looking for a growth-oriented Data Engineer to join our friendly team. As a Data Engineer, you will solve engaging problems using cutting-edge technologies for data collection, processing, analysis, and monitoring.

If you aren't afraid of challenges, this position is just for you!

You'll be a great fit if you have:

- 1+ years of experience as a Data Engineer;
- Strong experience with Python;
- Proven experience with Databricks and Datafactory;
- Experience with AWS/Azure;
- Experience building ETL / ELT pipelines;
- Proficiency in SQL.

What you'll do:

- Developing ETL/ELT pipelines and data management solutions;
- Implementing data processing algorithms;
- Writing and optimizing SQL queries for data extraction and analysis;
- Analyzing data and applying processing algorithms to solve business problems.

We ensure your growth with:

- Working with a high-skilled engineering team on engaging and complex projects;
- Hands-on experience with the latest technologies;
- Direct communication with international clients and challenging tasks;
- Opportunities for personal and professional growth;
- Competitive salary pegged to USD;
- Paid vacation and sick leave;
- Flexible working hours;
- Friendly working atmosphere with zero bureaucracy;
- Plenty of team traditions — corporate parties, team buildings, themed events, and much more!

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a SMM Manager to join our team!

Requirements:

- 2+ years of hands-on experience managing social media and content for brands;

- Proven experience in sports or esports industries;

- Strong understanding of SMM analytics and data-driven decision-making;

- Ability to work independently and manage multiple channels simultaneously.

Will be plus

- Experience working with AI tools;

- English proficiency at Intermediate level;

- Skills in Figma and Photoshop;

- Experience using Jira, Slack, and Notion.

Soft Skills

- Excellent communication skills;

- Ability to work autonomously, multitask, and meet deadlines in a fast-paced environment;

- Proactive and results-oriented mindset;

- Creative thinking;

- Friendly and collaborative attitude.

Responsibilities:

- Managing the brand’s social media accounts (2–4 platforms, including Instagram and Telegram);

- Participating in the development of the SMM strategy;

- Collaborating with cross-functional teams and preparing task briefs;

- Creating and maintaining content plans;

- Developing creative engagement and retention mechanics for users;

- Planning and reporting.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;
🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
📍Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;
🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖Paid vacations, sick leave, personal events days, days off;
👨🏻‍⚕️Corporate health insurance program for your well-being;
💵Referral program enjoy cooperation with your colleagues and get the bonus;
📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯Rewards program for mentoring and coaching colleagues;
🗣Free internal English courses;
🧘Yoga classes to help you stay active and energized;
✈️In-house Travel Service;
🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers, special office days dedicated to holidays;
🎳Company events, team buildings.

JustMarkets is looking for a Corporate Reporting Analyst to help us develop our management reporting system and provide the business with accurate financial insights for strategic decision-making.

We are looking for a specialist who is confident in working with financial models, analyzing plan vs. actual performance, and transforming financial data into clear conclusions for management.

In this role, you will be responsible for preparing consolidated management reports, maintaining financial models, analyzing business performance, and improving reporting processes.

Responsibilities:

• Collect and consolidate financial data from various sources (GL/ERP systems, departmental budgets) into a unified financial model.
• Build and maintain financial models in Excel / Google Sheets, including P&L, Cash Flow, and Balance Sheet models.
• Perform monthly variance analysis, identify key drivers behind deviations, and determine root causes of differences between actual results and budget/forecast.
• Prepare Board-level reporting packages and provide concise insights and comments on key financial results for top management.
• Calculate key performance indicators (KPIs) and participate in developing and improving business metrics.
• Collaborate with planning and controlling specialists, as well as budget owners, to ensure timely and accurate budget consolidation.
• Work closely with the Data/BI team on automation and improvement of financial reporting processes.

Requirements

• 3+ years of experience in FP&A, management reporting, controlling, or financial analysis.
• Bachelor’s degree in Finance, Accounting, Economics, Mathematics, Engineering, or a related field.
• Practical experience with management reporting and financial modeling.
• Strong understanding of financial statements and the relationship between P&L, Cash Flow, and Balance Sheet.
• Knowledge of IFRS or GAAP principles and understanding of the difference between management and statutory reporting.
• Experience performing variance analysis and explaining the reasons behind changes in financial results.
• Advanced Excel / Google Sheets skills: financial modeling, pivot tables, complex formulas, and working with large datasets.
• Experience preparing reports and presentations for management and the ability to communicate financial insights clearly.
• Strong collaboration skills and the ability to align data with different teams and resolve discrepancies.
• High level of ownership, attention to detail, and ability to manage tasks independently.
• Upper-Intermediate level of English.

Will be a plus:

• Experience working with ERP systems and BI tools (Power BI, Tableau, Looker).
• Experience developing financial and business metrics frameworks.
• SQL skills for independent data extraction and analysis.
• Experience in fintech, brokerage, or international group structures.

We offer:

• Tax expenses coverage for private entrepreneurs in Ukraine.
• Expert support and guidance for Ukrainian private entrepreneurs.
• 20 paid vacation days per year.
• 10 paid sick leave days per year.
• Public holidays according to the company’s approved holiday list.
• Medical insurance.
• Remote work opportunities.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports equipment, and related expenses).

Join JustMarkets and help us build an effective financial analytics system that supports the growth of an international business.

We are seeking an experienced and highly motivated Sales Development Representative (SDR) to join our dynamic team ✨

Key Responsibilities:
• Managing outbound communication (Email, LinkedIn) and converting warm replies into calls and SQLs;
• Identifying and researching potential clients using various tools and platforms;
• Researching the market and helping define/refine target customer profiles (ICP);
• Creating, updating, and maintaining a database of potential customers;
• Conduct outreach via LinkedIn, email, and other channels;
• Leveraging CRM, marketing, and sales tools (e.g. Sales Navigator, HubSpot, Apollo, Clay, LinkedHelper, ClickUp, etc) in daily operations.

Requirements:
• 2+ years of experience as an SDR/lead generation manager or a similar position;
• Knowledge of sales processes and techniques;
• Confident written and spoken English (B1+ level or above);
• Ability to work independently or in a team;
• Experience using sales tools and CRM software (HubSpot);
• Experience working with various outbound tools (Clay, LinkedHelper, Apollo etc.);
• Understanding the software development outsourcing industry.

We offer:
• Transparent financial motivation + bonuses;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Stages:
Screening Interview ➡️ Interview with Head of Sales and Leadgen Team Lead ➡️ Job Offer
 
If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

Requirements:
- At least 2 years of experience as a QA Manual Engineer in the iGaming field; 
- Understanding of client-server architecture principles; - Knowledge of web protocols and the ability to test web applications (HTML5); 
- Experience with API testing tools (Postman, Swagger); 
- Understanding of databases and ability to work with SQL queries; 
- Ability to analyze system logs and identify the root causes of issues (Kibana); 
- Experience in creating and maintaining test documentation (bug reports, checklists, test cases, etc.); 
- Experience working with bug tracking systems such as YouTrack, Jira, and others.

Responsibilities:
- Perform manual testing of the product on desktop and mobile devices;  
- Conduct regression, functional, and non-functional testing (localization, UI/UX, etc.);  
- Identify, analyze, and document all programming errors and operational parameters that do not match the project specifications;  
- Maintain test documentation (bug reports, test cases, checklists, etc.);  
- Report detected errors in company products and help ensure they get fixed;  
- Complete assigned tasks on time according to PM requirements.

Would be a plus:
- Knowledge of programming languages;
- Experience with test automation tools.

Work conditions:
- Medical insurance;
- Regular salary reviews and timely payments;
- Provision of necessary equipment for work as needed.

Professional development:
- Corporate English classes;
- Mentoring from experienced Team Leads;
- 50% reimbursement for courses/certifications/webinars, etc.;
- Development towards leadership positions within the company.

Work-life balance:
- Ability to work fully remotely;
- 20 days of vacation;
- Days off on public holidays;
- Paid sick leave;
- Informal online/offline events.

Nahmani Group · PropTech / FinTech platform, US market

Category: Design → UI/UX | Seniority: Middle | English: Intermediate+ | Part-time, fully remote

About us

Nahmani Group (nahmanigroup.com) is a US-focused PropTech platform for real estate developers and investors. In one place we help them find off-market deals, run a full underwriting analysis (ARV, repair estimate, profit, ROI), send LOIs, manage the pipeline in a built-in CRM — and, most importantly, raise capital for a deal through a dedicated investor page for each property.

The product is live and growing. We're a small team, so your designs  ship fast — usually within days, not quarters.

What you'll be designing

Deal analysis screens — data-dense tables, property cards, comps, underwriting breakdowns.

Think PropStream, but clearer.

Property investor pages — public landing pages that raise capital for a specific property. Trust, clarity and conversion are everything here.

CRM — pipeline, deal stages, tasks, communication history.

Dashboards and reports for developers, investors and (later) lenders.

Design system — components, tokens, states, mobile/desktop, so the product stops looking assembled from parts.

What we're looking for 2+ years in product design (web apps, not only landing pages)

Strong Figma: auto-layout, components, variants, tokens, prototypes

Experience with data-heavy B2B interfaces — tables, filters, charts, dashboards

Ability to design responsive layouts and hand off clean, dev-ready files

You think about states: empty, loading, error, long text, 300 rows of data

English Intermediate+ (product and users are US-based; team communication can be in Ukrainian)

Portfolio required — we care about how you think, not only about the shots

Nice to have

Experience in fintech, proptech, real estate, investment or analytics products

Understanding of basic HTML/CSS constraints (you don't need to code)

Experience designing landing pages that convert

Familiarity with AI-driven product interfaces

How we work

Part-time, ~20 hours/week, flexible schedule

Fully remote

Direct communication with the founder — no design-by-committee•

Fast feedback loops and real influence on the product

Hiring process

1. Short intro call (~30 min)

2. Portfolio walkthrough — you show 1–2 cases and how you solved them

3. Small paid test task (one real screen from our product)

4. Offer

Please include a link to your portfolio in your application and tell us in 2–3 sentences which data-heavy interface you're most proud of and why.

We are looking for an Application Security Engineer to help build security into the software development lifecycle across our products and platforms.

In this role, you will work closely with Engineering, DevOps, Architecture, and Security teams to integrate security controls into development processes, identify risks early, and help teams build secure solutions without unnecessary bureaucracy.
 

Responsibilities

• Define and validate security requirements for applications, APIs, integrations, and new services.
• Participate in architecture and design reviews to identify security risks at early stages.
• Build and improve Secure Software Development Lifecycle (SSDLC) practices.
• Integrate security controls into CI/CD pipelines, including SAST, DAST, SCA, Secret Scanning, Container and IaC Scanning.
• Perform security assessments of web applications, APIs, backend services, and AI-driven solutions.
• Support development teams with remediation activities, secure coding practices, and security best practices.
• Develop security standards, baselines, templates, and engineering guidelines.
   

Requirements

• 2+ years of experience in Application Security, DevSecOps, Security Engineering, or a similar role.
• Strong understanding of SSDLC and secure development practices.
• Hands-on experience with SAST, DAST, SCA, threat modeling, and security reviews.
• Good knowledge of OWASP Top 10, OWASP ASVS, API Security, Authentication, Authorization, and Secure Design principles.
• Experience integrating security controls into CI/CD pipelines.
• Familiarity with container security and Kubernetes environments.
• Experience with Infrastructure as Code security (Terraform is a plus).
• Scripting skills in Python and/or PowerShell.
• Understanding of software supply chain security and dependency management.
• Strong communication skills and ability to work effectively with engineering teams.
   

Nice to Have

• Experience with Bug Bounty programs or CTFs.
• Experience securing AI/ML systems and services.
• Experience with Azure, AKS, GitHub Enterprise, Checkmarx, Trivy, or similar tooling.

We are looking for a Threat Intelligence Analyst to join our cybersecurity team and strengthen the company’s proactive defense capabilities.

This role combines cyber threat intelligence, proactive investigations, and risk-oriented analysis. We are looking for a specialist who can identify emerging threats, analyze attacker behavior and TTPs, assess their relevance to the business environment, and help improve the organization’s detection and response capabilities.

You will work closely with SOC, IT, and Risk Management teams to transform threat intelligence into actionable security insights and recommendations.
 

Responsibilities

• Collect, analyze, enrich, and contextualize cyber threat intelligence from multiple sources, including OSINT, CERTs, vendors, and industry feeds
• Monitor emerging threats, attacker activity, vulnerabilities, and adversary TTPs relevant to the organization
• Conduct proactive threat hunting activities across SIEM, EDR/XDR, cloud environments, and other telemetry sources
• Develop and validate hypotheses based on threat intelligence and behavioral patterns
• Support investigations related to incidents, suspicious activity, and threat intelligence findings
• Identify gaps in detection and response capabilities and provide recommendations for improvement
• Assess potential business impact and risk associated with identified threats
• Prepare analytical reports, threat assessments, and actionable recommendations for technical and non-technical stakeholders
• Collaborate with SOC and IT teams to improve detection logic, monitoring, and security processes
   

Requirements

• 2+ years of experience in Threat Intelligence, Threat Hunting, SOC L2/L3, DFIR, or Incident Response
• Strong understanding of MITRE ATT&CK framework
• Hands-on experience with SIEM platforms (Microsoft Sentinel, Splunk, QRadar, etc.)
• Experience working with EDR/XDR solutions
• Understanding of cyber threat intelligence processes and proactive threat hunting methodologies
• Strong analytical and investigative skills
• Ability to work with incomplete or ambiguous information
• Understanding of security risks and attack vectors
• Strong communication skills and ability to explain technical findings clearly
   

Nice to have

• Experience with Purple Team activities
• Understanding of cloud security (Azure / AWS / GCP)
• Experience with KQL, Python, Sigma, or detection engineering
• Experience with threat modeling or risk management processes
• Familiarity with automation and detection-as-code approaches

We are looking for a Microsoft Dynamics 365 Engineer to help us develop, customize, and support our internal CRM ecosystem used by multiple business teams. In this role, you will work closely with cross-functional stakeholders to build reliable, scalable, and business-oriented CRM solutions that improve operational efficiency and automate key workflows.

You will have an opportunity to influence the evolution of the company’s CRM ecosystem and independently drive technical improvements across business-critical processes.

Responsibilities

• Design, develop, and implement CRM solutions using Microsoft Dynamics 365 (Sales, Customer Support, Marketing) that address specific business needs
• Maintain, optimize, and continuously improve the functionality and performance of the current CRM setup
• Provide technical support and troubleshoot issues in production environments to ensure high system reliability
• Collaborate with business stakeholders to understand requirements, propose solutions, and translate them into technical tasks
• Create and maintain technical documentation to support knowledge sharing and future development

Requirements

• At least 2 years of hands-on experience with Microsoft Dynamics 365, specifically in Sales, Customer Support, and Marketing modules
• Strong proficiency in C# programming language, with the ability to write robust and maintainable code
• Solid understanding of relational databases and hands-on experience writing and optimizing SQL
• Proven experience in delivering business-critical features on time in a collaborative and structured team environment
• Ability to communicate clearly with both technical and non-technical stakeholders
• Intermediate English proficiency

Will Be a Plus

• Experience configuring and customizing on-premise Dynamics 365 setups for specific business needs
• Previous experience in fintech domain

We offer

• Tax expenses coverage for private entrepreneurs in Ukraine
• Expert support and guidance for Ukrainian private entrepreneurs
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Fully remote work environment
• Professional education and English learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

We are looking for a data-driven Retention Marketing Manager to drive conversion optimization across our core paid channels — with a primary focus on CRO, A/B testing, Emails and Push Notifications.

As part of our team, you’ll work closely with our Head of Marketing and UA team to optimize paid funnels, test performance hypotheses, and maximize ROAS — playing a critical role in scaling the most-funded app on Kickstarter and the #1 product in its category.

 

Who are we?

memoryOS makes it easy for people to remember what’s important. Proven learning and memory techniques are merged with duolingo-like gamified e-learning with patented virtual mind palace tech. Co-founded by 2X World Memory Champion — Jonas von Essen.

We’re a remote team of 50+ diverse, like-minded professionals, united in solving the problem of the forgetting curve.

We are proud to be the Most Funded App on Kickstarter. memoryOS was featured on TechCrunch and recognized by Google Brands Accelerator as “light years ahead of any other company in memory space.”

 

What you’ll be working on:

• Plan, launch, and analyze A/B tests across quiz funnels, monetization pages, and onboarding flows together with the Product and Development teams.
• Implement CRO strategies to improve conversion across web and app funnel touchpoints.
• Own marketing analytics using tools like Amplitude, AppsFlyer, and Campaignswell to track KPIs and generate actionable insights.
• Research market trends and competitors to generate and validate new growth hypotheses.
• Build and optimize automated CRM journeys across email and push channels.
• Analyze CRM performance, user segmentation, and campaign results to continuously improve engagement and retention.
• Launch personalized, data-driven emails.
• Grow email into a measurable, attributable revenue channel.
• Launch push notification lifecycle programs for onboarding and at-risk users.
• Grow push opt-in rates on iOS and Android.

You Are a Great Fit If You Have:

• 1+ years in marketing roles focused on conversion optimization or emails / push notifications.
• Strong knowledge of CRO & growth tactics, growth experiments, and A/B testing methodologies.
• Basic understanding of customer lifecycle and retention marketing
• Experience with mobile apps or web-to-app funnels.
• Advanced proficiency in analytics tools like Amplitude/Mixpanel, Tableau/Data Studio, and attribution platforms like Appsflyer or Adjust.
• A test-and-learn mindset and the ability to move fast based on data.
• Upper-intermediate or higher level of English.

Bonus Points:

• Experience with email marketing platforms (e.g. OneSignal, Customer.io, Braze, Klaviyo, Iterable, Mailchimp, etc.)
• Experience in paid marketing (Meta, Google, Tiktok, etc.)
• Experience working in a startup or remote-first team environment.

You will also get:

• Transparent management, clear communication, and regular feedback.
• The opportunity to work on an interesting and impactful product used by millions of people.
• Freedom to execute on your ideas with full ownership of results.
• The modern team of like-minded and diverse professionals.
• Enjoy a vacation and paid sick leave days to relax every year.
• Fully remote: you are free to choose your productive work time and place.

Getting the job

Enjoy building a top-level product with us while gaining extensive professional experience in a company with an important mission.

Step-by-step hiring process for this position:

1. Interview with Recruiter (up to 45 min): To discuss the position, check basic competencies, and culture fit.
2. Test task (up to 4-6 hours): Practical tasks relevant to the position itself.
3. Referral: Recommendations from the previous workplace.
4. Technical interview with C-level (up to 1 hour): discussing your approach and test task results.
5. Offer call (30 min): Final proposal and terms.

Let’s make the world remember!

Looking for a senior developer for a US EdTech client: they have an LMS platform (Next.js, Node.js, TypeScript) and working AI personalization prototypes - vector database, embeddings, semantic search, agent workflows. The job is to take these prototypes to production and own the technical thinking, not just close tickets.

What you'll do:

• Move personalization prototypes (embeddings, semantic search) into their production Next.js apps
• Maintain and extend their Claude Code agent skills pipeline (code review, QA, deploy automation)
• Review architecture and push back where it's wrong - the client explicitly wants this

• Join client calls 

   

Requirements:

• Senior-level TypeScript / Next.js / Node.js
• Production experience with embeddings and semantic search (you can explain when to extract attributes into filterable fields vs keeping them in embeddings)
• Daily hands-on work with Claude Code or similar AI dev tooling
• Spoken English for client video calls - hard requirement; their team will talk to you directly

• 30+ hrs/week availability

   

Same person for the whole project, no handoffs. Possible extension after 3 months - the client has a steady pipeline of AI work.

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
 

How You’ll Make an Impact

The Onboarding Technician is responsible for guiding new customers through the setup, configuration, and successful adoption of Nextiva’s platform. This role combines customer support, technical configuration, and product training to ensure a seamless onboarding experience.
 

Key Responsibilities

• Assist customers with initial account setup via phone and screen share
• Guide customers through login, configuration, and product functionality
• Configure accounts, call flows, and devices with accuracy and attention to detail
• Perform network checks and basic troubleshooting
• Test configurations to ensure successful implementation
• Deliver customer training on features and product usage
• Meet daily productivity and performance metrics (appointments, call handling, completion rates)
• Handle both inbound onboarding calls and scheduled appointments
• Cross-functional collaboration: Partner with teams such as Sales, Product Support, CRM, and other internal groups to improve the overall customer experience
   

AI & Future-Focused Responsibilities

• Demonstrate interest in AI tools and automation in customer support/onboarding workflows
• Collaborate with AI-driven onboarding systems by handling escalations or edge cases AI cannot resolve
• Contribute insights to improve AI onboarding agents based on real customer scenarios
• Adapt to a future-state environment where onboarding is increasingly AI-assisted and backend-focused
   

Qualifications

• Proficient English (written and verbal communication)
• Experience in a customer-facing or support role
• Strong problem-solving and troubleshooting skills
• Strong communication and active listening skills
• Commitment to delivering amazing customer service
• Attention to detail and time management
• Basic technical aptitude (software support, device setup, networking fundamentals)
• Ability to work evening/night shifts aligned to U.S. business hours (Mon-Fri 4:00 pm — 3:00 am Kyiv time)
   

Preferred

• Experience with CRM tools
• Microsoft Office proficiency
• VoIP experience preferred
• Basic networking knowledge
• Exposure to or curiosity about AI tools, automation, or prompt-based systems
   

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:
 

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
   

What We Offer:

• A great opportunity to build a career in an international environment
• Highly competitive salary
• Health and life insurance after probation
• Career growth and development opportunities
• Ongoing internal training programs
• Friendly atmosphere and a professional, supportive team
   

At Nextiva, we’re committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Team in UA is looking for a Head of Support to own and lead a customer support and live operations team. This role is for a team supporting one of Team in UA's clients, DSC Video. You'll be responsible for building, managing, and continuously improving a 24/7 support team that delivers world-class service to our customers and partners.

This is a hands-on leadership role. You'll set the strategy and standards for support operations while staying close enough to the work that you can step in during critical moments. You'll be the person accountable for meeting our support SLAs and ensuring that when live events are on the line, our team delivers. 

Responsibilities

• Lead and manage the support organisation, including Support Shift Leads and Technical Support Agents
• Build, grow, and develop the support team with a focus on hiring, onboarding, coaching, and performance management
• Establish and maintain the shift rotation to ensure consistent 24/7 coverage
• Define, document, and enforce support processes, playbooks, and best practices
• Own platform and response time SLAs: tracking, reporting, and ensuring we meet our commitments
• Step in to cover shifts as needed during periods of high demand, incidents, or team gaps
• Work cross-functionally with engineering, integrations, and commercial teams to manage escalations and drive performance and process improvements
• Identify operational risks and opportunities, surfacing insights from support data to inform product and business decisions
• Establish feedback loops between support and engineering to address recurring issues and improve platform reliability

• Champion a culture of accountability, continuous improvement, and customer-first thinking

   

Requirements

• Proven experience leading a technical support or live operations team, ideally in a 24/7 environment
• Track record of building and scaling support functions including hiring, training, and developing team members
• Strong understanding of SLA management, including defining metrics, tracking performance, and driving accountability
• Comfortable with technical concepts and able to engage credibly on streaming, APIs, and integrations
• Excellent communication skills, able to represent support at a senior level internally and externally
• Highly organised with strong operational instincts and attention to detail

• Willingness to be hands-on when the situation demands it, including covering shifts

   

Nice to Have

• Experience working cross-functionally with engineering, product, and commercial teams
• Familiarity with support tooling, ticketing systems, and incident management platforms

• Background in platform-as-a-service or B2B2C business models

   

About DSC Video

DSC Video is a platform-as-a-service partner delivering live streamed sports events from around the world to customers and their end consumers. Our technical support team operates around the clock to ensure seamless delivery of live content across global time zones.