Jobs at Djinni

About us

Prizmar is a young tech services and market intelligence company that is turning complex financial flows and trading operations into automated, high-integrity pipelines. We operate in Fintech and Agri streams. 
Prizmar Agri has two verticals – Services and Intelligence. Services help traders, crushers and agriholdings in Central / Eastern Europe and the Black Sea region architect their trade and analytics processes. Intelligence develops an AI-supported market intelligence tools for Black Sea oilseeds.
 

The role

You will work directly with the co-founder of Prizmar, with extensive experience in oilseed trading and analytics. You will support projects in Services, analyse market and client data, and help shape our AI market intelligence tool. You will learn how the agri trading business works from the inside. We are looking for someone who treats the business as their own, spots what should be improved and takes it forward.
 

What you will do

• Track the Black Sea oilseed market: prices, exports, logistics, news
• Build and maintain analytical models and Power BI dashboards
• Contribute to client services in agri trading and analytics under the founder's supervision
• Dive into clients' processes, from decision making to execution, and help improve them
• Work with our data and AI tools and help automate routine analysis
• Contribute to development of our AI market intelligence tools
• Support market and company research
   

What you bring

• A degree in economics, commerce, business analytics or a related field
• 2–3 years of experience in agricultural market research, analytics or trading
• Advanced Excel and hands-on Power BI
• Daily use of AI tools such as Claude or ChatGPT in your work
• Ownership mindset: you take initiative, look at how the company’s processes work as a whole, and propose improvements without waiting to be asked
• Fluent Ukrainian and English at B2 level or higher
• You work independently, communicate clearly and are eager to shape company’s growth

Nice to have

• Knowledge of the grain or oilseed market in Ukraine or Black Sea
• Python, SQL or another data tool
• French, Romanian or Polish
   

What we offer

• A full-time role with competitive remuneration, fully remote from Ukraine or the EU
• Direct work with founders and fast learning in agricultural commodity trading and analytics
• Flexible working hours around core hours of 10:00–16:00 Kyiv time
• A culture where strategic ideas are incentivized and rewarded
• Official contract with paid leave according to Ukrainian or EU legislation
• Regular salary review and a wider scope as the company grows
• Performance-based annual bonus
• Power backup equipment to keep you online (Ukraine only)
   

Hiring process

CV review, 60-minute intro call, a short test task, final interview with both founders. We reply to every applicant within 2 weeks.

Role Overview

We are looking for a Senior Email Marketing Manager to own our newsletter portfolio, driving engagement, retention, deliverability, and revenue.

You will manage 7–10 newsletters, working closely with writers and designers to optimize content, subscriber experience, and commercial performance. This is an individual contributor role with the opportunity to build and lead a team as the portfolio grows.

Key Responsibilities

• Own the strategy, publishing, and optimization of multiple newsletters.
• Improve key performance metrics, including open rate, CTR, subscriber retention, and revenue.
• Optimize subject lines, content, layouts, CTAs, and publishing schedules.
• Develop subscriber lifecycle, segmentation, and re-engagement campaigns.
• Own email deliverability, including sender reputation, domain health, authentication (SPF, DKIM, DMARC), IP management, and inbox placement.
• Monitor list quality, suppression, and hygiene to maintain healthy databases.
• Optimize newsletter monetization through advertising, sponsorships, and affiliate placements.
• Conduct A/B tests and analyze campaign performance to improve results.
• Ensure all campaigns meet editorial, branding, and quality standards.
• Collaborate with writers, designers, and internal stakeholders to deliver high-quality newsletters.
• Build scalable processes, documentation, and reporting to support portfolio growth.

Requirements

Must Have

• 3+ years of experience in email marketing or newsletter management (managing email campaigns from 100K each).
• Experience managing high-volume email programs or multiple newsletters.
• Strong understanding of email KPIs, segmentation, automation, and lifecycle marketing.
• Hands-on experience with email deliverability, sender reputation, authentication, and inbox placement.
• Experience optimizing newsletter engagement and monetization.
• Strong analytical, organizational, and project management skills.
• Excellent QA skills and attention to detail.
• Experience using AI tools to improve marketing workflows.
• English proficiency at C1 level or higher.

Nice to Have

• Experience with Substack, Ghost or similar email platforms.
• Experience with sponsorship, affiliate, or advertising monetization.
• Background in digital publishing or content-led growth.
• Familiarity with email validation tools such as NeverBounce or ZeroBounce.

We're looking for someone who:

• Takes ownership and works independently.
• Thinks strategically and makes data-driven decisions.
• Has a strong commercial mindset.
• Builds scalable processes and continuously improves them.
• Collaborates effectively across teams.
• Pays close attention to detail and quality.
• Thrives in a fast-paced environment.

What We Offer

Professional Growth

• International and multicultural environment.
• Career development opportunities.
• Learning resources and corporate library.
• Opportunity to work with a high-performing team.
• Access to modern tools and AI technologies.

Benefits

• Competitive salary.
• Performance bonuses.
• 21 paid vacation days.
• 14 paid sick leave days.
• Work-life balance.
• Team events and activities.

Working Environment

• Remote or hybrid work.
• Modern office in Warsaw.
• Complimentary snacks and drinks.
• Friendly and supportive team.

We Look Forward to Meeting You!

If you're passionate about building high-performing newsletters and driving measurable business growth through email marketing, we'd love to hear from you.

We are looking for a Network Infrastructure Engineer to join our fintech product team and work with network infrastructure in a production environment.

The role covers data center and cloud networking, network security, high availability, troubleshooting, and infrastructure automation.

If you enjoy complex networking, troubleshooting real production issues, and improving infrastructure rather than simply maintaining it, this role could be a great fit for you.
 

Key Responsibilities

• Administer and develop network infrastructure based on Cisco Nexus.
• Configure and maintain VLAN, LACP, vPC, routing, BGP, and VPN ендпоінтс.
• Work with Palo Alto Networks, including firewall policies, NAT, routing, Site-to-Site VPN, and troubleshooting.
• Build and maintain connectivity between data centers, providers, and partners.
• Organize cross-connects in data centers and coordinate with providers and remote hands.
• Configure and maintain AWS Direct Connect and Azure ExpressRoute / VPN connectivity.
• Troubleshoot network issues in production environments, including latency, packet loss, routing, firewall, VPN, and physical connectivity issues.
• Support network connectivity for Windows and Linux servers.
• Monitor the availability and health of network infrastructure.
• Document, standardize, and automate network equipment configuration using Ansible.
• Manage cloud network infrastructure using Terraform / Infrastructure as Code.
• Participate in designing and maintaining fault-tolerant and highly available network architecture.

Requirements

• 5+ years of experience in Network Infrastructure Engineering role.
• Strong knowledge of TCP/IP, VLAN, STP, LACP, NAT, ACL, DNS, and routing.
• Hands-on experience with BGP.
• Experience with Git and CI/CD practices for Infrastructure as Code.
• Experience administering Cisco network equipment, preferably Cisco Nexus.
• Hands-on experience with Palo Alto Networks or similar enterprise firewalls.
• Experience configuring and troubleshooting IPsec Site-to-Site VPNs.
• Understanding of Data Center networking and cross-connect connectivity.
• Practical understanding of networking in AWS and/or Azure.
• Experience using Ansible for network infrastructure configuration and automation.
• Experience using Terraform.
• Systematic approach to troubleshooting and experience handling production incidents.
• Experience with network monitoring and logging tools such as SNMP, Syslog, Grafana, Zabbix, or similar solutions.
• English proficiency at B1+ (sufficient for working with technical documentation and communicating with international providers).

Nice to Have:

• Experience with AWS Direct Connect / Azure ExpressRoute.
• CCNA, CCNP, or Palo Alto certifications.
• Experience with Python or PowerShell.
• Experience working in FinTech, Trading, or other high-availability environments.
• Experience with VXLAN/EVPN and advanced Cisco Nexus networking.

What we offer:

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

About the project:

Our customer  is a full quote-to-cash ERP/PSA used by field service companies (system integrators) that install and maintain physical equipment - AV systems, security cameras, fire alarms, HVAC. The platform covers:

• Sales: opportunities, quoting, ordering
• Projects: project management, resource scheduling
• Service: dispatch, ticketing, field technician management
• Finance: accounting, GL, invoicing, purchasing (the financial core is central to everything)
• Reporting: data sources, dashboards, report builder

All modules feed into a single financial core. The platform is sold as an all-or-nothing product today - no modular subscriptions.

You will work closely with stakeholders to analyze the current solution, identify technical risks, document findings, and provide recommendations that will shape future development. This is an excellent opportunity for an experienced engineer who enjoys solving complex technical challenges, investigating legacy systems, and making architectural decisions.

Requirements

• 7+ years of commercial software engineering, with Backend and Frontend development using TypeScript
• Hands-on experience with NestJS and React
• Hands-on experience with REST API and GraphQL protocols
• Proven track record leading engineering teams - technical mentorship, code reviews, architectural decisions.
• Strong experience working with complex backend systems (beyond CMS platforms or simple websites). Experience with ERP systems is a significant advantage.
• Solid understanding of distributed and microservices-based architectures.
• Strong expertise with relational databases (MySQL, PostgreSQL, or similar), including schema design, query optimization, and performance analysis.
• Experience working with stored procedures, database functions, and complex SQL is highly desirable.
• Experience with Apache Kafka
• Experience analyzing large legacy codebases and understanding complex business logic.
• Hands-on experience with reverse engineering existing systems is a strong plus.
• Experience participating in system design, architecture discussions, and technical decision-making.
• Strong analytical mindset and excellent problem-solving skills.
• Ability to work independently with limited project documentation.
• Hands-on experience with Azure Cloud
• Upper-Intermediate or higher English level.
• Experience working in Agile / Scrum / Kanban
• PHP and MSSQL stored procedures experience is a significant advantage.

Nice to Have

• Experience with AI-assisted development tools (Copilot, Claude, Cursor)
• Background in SaaS, multi-tenant platforms, or large-scale B2B portals

Responsibilities

• Lead technical delivery, owning architecture and code quality
• Design, develop, and review TypeScript code for backend and frontend systems
• Align with Client engineering leadership on technical direction and delivery
• Break down epics into technical tasks, drive estimation and sprint planning
• Mentor engineers through pair programming, code reviews, and technical guidance
• Drive AI adoption by onboarding teammates to AI tools and practices
• Identify and unblock technical risks early; escalate delivery concerns proactively
• Participate in Agile ceremonies and Client governance cadence
• Contribute to Roadmap planning, risk identification, and dependency management

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

AllAI is looking for a Content & Social Media Manager to grow our audience and brand awareness through social media, email newsletters, and partner communities.

What you'll do:

• Own the content plan and backlog for social channels
• Publish and test topics, formats, channels, and CTAs
• Launch and run email newsletters
• Monitor AI news, trends, and events
• Engage with AI/tech communities, university communities, event organizers, and partners
• Organize cross-promotion, special offers, and partnership activities
• Analyze results and turn them into new hypotheses

• Work with AI and automating marketing processes that could be automated and scaled.

   

What we're looking for:

• Experience running social media and/or newsletters, ideally in tech/AI or a fast-moving startup
• Interest in AI/tech. If you regularly reading AI news - it's a great fit.
• Comfort working through hypotheses and analytics, not just "posting content"
• Strong written English
• Community-building instincts — you like talking to people, not just publishing at them
• Bonus: experience working alongside automation tools

What success looks like: growing audience, reach and engagement, website traffic, newsletter list, partner network, and brand awareness across B2C and B2B.

Work format: remote, full-time

Domain: Banking & Finance
Experience: 8+ years (ideally 10+)
Project Duration: November 2, 2026 – April 30, 2027
Location: Hybrid, Kraków, Poland

About the Project

We are looking for an experienced Automation Test Engineer with a strong background in banking projects. The role focuses on test automation using Java and Selenium, including backend testing of microservices.

Requirements

• 8+ years of professional experience in test automation, ideally 10+ years.
• Solid experience working on banking projects.
• Strong knowledge of Java and Selenium.
• Experience with backend microservices testing using Java-based frameworks.
• Fluent English.
• Ability to work from the end client's office in Kraków 3–4 days per week.

Nice to Have

• Experience with Playwright.

Tech Stack

• Java
• Selenium
• Microservices
• Playwright (nice to have)

Location 

Hybrid work from Kraków, Poland, with mandatory attendance at the end client's office 3–4 days per week.

Please apply only if you meet the location and office attendance requirements.

We are looking for a Full Stack Engineer to join our team for a long-term project.

Project

A SaaS-based, data-driven eCommerce platform built on AI-powered, fully cloud-native technology for the North American market.

Responsibilities

• Build and own services across the pipeline — ingestion API, validation, stream processing, adapters, serving API.
• Build the UI layer — dashboards and embedded analytics — on top of the data you modelled.
• Make it operable: idempotent ingest and replay, deduplication, provenance, tracing, data-quality checks, tenant isolation, GDPR handling.
• Use AI coding tools to improve development productivity, code quality, debugging, and testing.
• Apply AI-assisted development practices while maintaining established coding standards and version control processes.

Required Skills and Experience

• 5+ years building production backend services and the web UIs on top of them.
• Strong in at least one backend language (TypeScript/Node, Python, Java/Kotlin, or Go) and comfortable in modern JavaScript/TypeScript on the front end (React or similar).
• Real experience with event-driven systems: message queues or streams (Kafka, Pub/Sub, Kinesis), schema evolution, at-least-once delivery, idempotency.
• Solid SQL and data modelling — you can design a warehouse schema and reason about why an aggregate is wrong.
• Cloud-native delivery: containers, CI/CD, infrastructure

• You care about data correctness and can explain a metric's definition to a non-engineer.

   

Nice to Have

• Azure (also GCP/AWS — we're multi-cloud by design).
• Looker or another semantic/BI layer, embedded analytics.
• Clickstream or product analytics work: beacons/tags, sessionization, attribution models.
• E-commerce, search, recommendations, or merchandising domain experience; Shopify integrations.
• Privacy and compliance work (GDPR, SOC 2).

We Offer

• Full-time remote position
• Long-term project
• Opportunity to work with modern cloud-native and AI-powered technologies
• Friendly and professional international team

We are looking for a Microsoft 365 & License Management Specialist to help manage software licenses, user access, and corporate SaaS platforms across the organization.

What you'll do:

• Process license requests: assign, change, and revoke licenses
• Monitor license usage, limits, and subscriptions
• Coordinate renewals, purchases, and vendor communications
• Analyze license utilization and identify optimization opportunities
• Maintain documentation and internal procedures
• Support administration of corporate SaaS tools and platforms

What we're looking for:

• 1+ year of experience in IT Support, Service Desk, IT Operations, or SaaS Administration
• Hands-on experience with Microsoft 365 Admin Center
• Basic knowledge of Entra ID (Azure AD)
• Experience working with SaaS administration consoles
• Experience with ticketing systems (Zendesk, Jira, ServiceNow, etc.)
• Strong Excel skills for data analysis and reporting

• Attention to detail and ability to create clear documentation

   

Nice to have

• Knowledge of Microsoft licensing models (CSP, EA, Consumption-based billing)
• PowerShell or Microsoft Graph basics
• Experience with Power BI or SAM tools
• ITIL Foundation certification
• Experience with Intune, GitHub, Apple Business Manager, or AI administration tools

We offer: 

• Official employment in accordance with Ukrainian labor law. 
• Military service deferment.  
• Modern working equipment. 
• Regular performance reviews to support your professional growth. 
• 24 working days of paid vacation annually. 
• Paid sick-leaves. 
• English language classes. 
• Compensation for educational and training programs. 
• Team buildings and corporate events in a friendly and collaborative environment. 

We're looking for a Web Designer to join our team and help design websites/landing pages/web apps for ecommerce / shopify. You'll work closely with product managers / marketing to turn ideas into clean, functional, user-friendly interfaces.

What you'll do

• Design websites, landing pages, and UI components from wireframe to final mockup
• Create and maintain a design system / style guide
• Collaborate with developers to ensure pixel-perfect implementation
• Conduct basic UX research / usability reviews
• Optimize designs for responsiveness (desktop, tablet, mobile)

Requirements

• 1–3+ years of experience in web design
• Strong portfolio showing web/landing page projects
• Proficiency in Figma 
• Solid understanding of UX principles, typography, grid systems, color theory
• Basic understanding of HTML/CSS (a plus, not always required)
• English level: Intermediate/Upper-Intermediate

Nice to have

• Experience with Webflow, animation tools like Figma smart animate/After Effects
• Branding or illustration skills
• Experience working with international clients/products

We offer

• Competitive salary, discussed at interview
• Remote
• Friendly team and flexible hours 

How to apply
Send your CV and portfolio/ Figma link — we'd love to see your work!

We are looking for a Government Sales Lead to build and scale the government sales motion of a VC-backed AI company across Scandinavia, the Baltics and Eastern Europe. So far, European deals have been led by the founders. You will take over this work and turn it into a repeatable, growing business. This is a true hunter role: you will run the full sales cycle on your own, without SDR or pre-sales support, from building pipeline from zero to running technical demos and closing deals. You will sell to defence, intelligence and national security agencies and manage complex, long-cycle deals from analysts up to ministerial level. This role suits an independent, technical seller who thrives in early-stage startups and wants to help democracies fight disinformation.

Details:

• Schedule: Full time
• Location: Remote – Europe (Nordics or Baltics preferred)
• Start: ASAP
• Duration: Long-term
• English: Fluent

About the project:
The company is a London-headquartered, VC-backed AI company that builds narrative intelligence tools to help governments counter coordinated disinformation. Its platform helps national security, defence and intelligence teams detect, analyze and respond to hostile information campaigns. The company already has a strong presence with the UK government and is now expanding across Europe. The Nordics, the Baltics and Eastern Europe are key focus regions for this growth. You will join at an early stage, with a direct line to the founders and a strong influence on the company's European go-to-market strategy.

You have:

• A track record of selling technology or software products directly to European governments
• Experience at a startup or early-stage scaleup
• Experience at a product company (software, data or security), not only services or consulting
• Proven full-cycle sales experience working on your own, without SDR or pre-sales support
• Ability to build your own pipeline from zero and run first and second meetings alone
• Strong technical understanding and the ability to run product demos yourself
• Experience managing complex, long-cycle deals with many stakeholders, from end users to budget holders and ministerial sign-off
• Ability to obtain the relevant security clearance
• Fluent English

Nice to have:

• Experience selling to military intelligence, NATO-aligned bodies or OSINT-focused agencies
• Background in OSINT, threat intelligence, disinformation, defence or national security products
• Location in the Nordics or Baltics

What to do:

• Take over and scale the government sales motion across Scandinavia, the Baltics and Eastern Europe
• Own the full sales cycle: prospecting, discovery, technical demos, proposals, negotiation and closing
• Build pipeline on your own and open new government, defence and intelligence accounts
• Run product demos and handle technical objections without pre-sales support
• Navigate complex public sector buying processes and build relationships from analysts to senior decision-makers
• Develop and execute a go-to-market strategy for each focus country
• Share market feedback with the founders and product team to shape the product and positioning for European governments
• Represent the company at government, defence and security events across the region

Description of the Project & Team:

We are looking for a strong, proactive, and autonomous Business Analyst to join our core team as part of our strategic capability expansion and overall growth. This is a core team position aimed at driving long-term scaling, rather than a single-project assignment.

Our team designs and delivers various niches and domains, in particularlarge-scale digital solutions in eGov (e-Governance) and public sector transformations. 

The scope covers the full project lifecycle: from active participation in Pre-sales and Discovery phases to solution design, requirement handoff to development teams, and release support.

Team & Culture:

Our cross-functional team consists of PMs, Solution Architects, Developers, and QA engineers. 

We value adaptability, openness to modern technologies (including AI-assisted requirements engineering), and a high level of personal accountability. 

We are seeking a specialist with a strong "hands-on" mindset - someone with a solid professional foundation who enjoys working with requirements directly, takes ownership of decisions and risks under uncertainty.

Responsibilities:

Analysis & Process Modeling

• Elicit and analyze client business processes.
• Construct process models in BPMN 2.0 (AS-IS / TO-BE).
• Identify logical deadlocks, constraints, and edge cases.

Requirements Engineering

• Articulate and formalize clear, measurable functional and non-functional requirements (NFRs).
• Decompose requirements into User Stories with Acceptance Criteria (using modern syntaxes such as EARS, BDD, or standard specifications).

AI-Assisted Optimization

• Leverage modern AI tools and copilots (e.g., Kiro, LLM prompt engineering) to accelerate requirements generation, documentation, and validation.

Pre-sales & Discovery Participation

• Actively participate in Pre-sale activities and Discovery phases (RFP/RFI analysis, high-level scope estimation, client workshops, and solution vision drafting).

Requirements Life Cycle & Change Management

• Maintain requirement traceability throughout the project lifecycle.
• Conduct Impact Analysis for incoming change requests.
• Manage product backlogs.

Communication & Stakeholder Management

• Facilitate Discovery sessions and interviews.
• Resolve requirement conflicts.
• Bridge the gap between business stakeholders and technical delivery teams.

Required Qualifications:

Experience

• 5+ years of hands-on experience as an IT Business Analyst on complex Enterprise or Web projects.

  Domain Expertise

• Practical background in eGov (e-Governance), public sector projects, or large-scale digital transformations.

Professional Certification

• Professional Business Analysis certification (IIBA: ECBA / CCBA / CBAP, PMI-PBA, or BCS Diploma in Business Analysis) will be a very big plus.

Technical & Analytical Skills

• Advanced knowledge of BPMN 2.0 process modeling and familiarity with object-oriented modeling (UML).
• Hybrid Delivery Experience: Proven ability to bridge the gap between fixed-scope contractual specifications (e.g., regulatory requirements, formal Statement of Work) and iterative Agile delivery (Scrum/Kanban, User Stories, Acceptance Criteria).

• Understanding of API architecture (REST/JSON), data mapping, and basic database design concepts.

  Advanced AI & Syntax Tooling

• Hands-on experience with AI tools for BA automation (e.g., Kiro, Claude/ChatGPT prompt engineering) and formal requirement syntax formats such as EARS (Easy Approach to Requirements Syntax).

  Pre-sales Experience

• Experience in preparing materials for the Pre-sale stage (RFP/RFI processing, high-level scope estimation, proposal preparation).

Mindset & Soft Skills

• High Level of Ownership: Self-driven, self-motivated, autonomous, with a strong readiness to make decisions, take initiative, and manage risks.
• High Learning Agility: Ability to quickly master new domains, technologies, business frameworks, and analytical approaches.
• Excellent communication, facilitation, and conflict-resolution skills.

Languages & Mobility

• English proficiency at Upper-Intermediate (B2+) to Advanced (C1) level (confident in conducting technical and business discussions).
• Readiness and ability for potential short-term international business trips.

What We Offer:

• Opportunities for professional growth and career development.
• Remote or office-based work options.
• Stable, long-term employment.
• Comprehensive medical insurance.
• Legal support services.
• Paid annual leave and sick leave.

We’re inviting a Middle Reconciliation Specialist to our team.

Ideal for someone who enjoys building and maintaining automated reconciliation processes for large volumes of transaction data from multiple sources. You’ll take ownership of turning manual checks into reliable data pipelines, automating discrepancy detection, and ensuring data quality across multi-currency operations and different markets.

Python · SQL · Data Reconciliation · ETL Pipelines · REST APIs & SFTP · Data Quality · Financial Data Analysis

Your expertise:

• 2+ years of commercial experience with Python for data processing (pandas, NumPy), with an understanding of how to work with datasets containing millions of rows without compromising performance.
• SQL: JOINs, CTEs, window functions, aggregations, and query optimization.
• Experience integrating with external data sources, including REST APIs, SFTP, and parsing various file formats (CSV, XLSX, JSON, XML, and PDF bank statements).
• Understanding of data quality principles, including validation, deduplication, handling missing values and anomalies, and ensuring data completeness.
• Experience with Git and writing maintainable code, including project structure, logging, and error handling.
• Understanding of the payments domain, including transaction lifecycle, fees, exchange rates, settlement, holds/reserves, and chargebacks.
• Experience in financial environments.
• Ability to independently manage tasks from requirements gathering through implementation and ongoing support, taking ownership of outcomes.
• English: Intermediate.

What you’ll do:

• Design, develop, and maintain transaction reconciliation pipelines across providers, bank statements, processing logs, and internal systems.
• Automate data collection from SFTP and provider admin panels, consolidating diverse data formats into a unified schema.
• Implement matching logic (1:1, 1:N, N:M), including tolerances for fees and FX differences.
• Build data quality checks and alerting mechanisms to detect discrepancies.
• Investigate discrepancies through resolution, identify root causes, fix issues at the source or logic level, and implement preventive measures.
• Prepare final operational and financial reports, including reports for month-end close.
• Align reconciliation rules with Finance, BizDev (Account Management), Risk & Compliance, and Support teams, ensuring SLA compliance.
• Document pipelines, data schemas, and business rules.

• Identify and implement process improvements, conduct code reviews, and support less experienced colleagues.

   

It would be great if you also have:

• Experience with BI tools such as Power BI, Looker Studio, or Tableau.
• Experience with chargebacks, representment, and dispute workflows.
• Experience with multi-currency reconciliation across emerging markets.

Life at Emergine:
Stay Supported

• 100% paid sick leave
• 21 working days of paid vacation
• Medical support for office and remote employees

• Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning.

   

Work Without Borders

• International team
• Global collaboration
• Flexible work models depending on the role

• Remote, hybrid or office-based setup depending on the position

   

Grow Through Motion

• PDP and career development plans
• Regular feedback sessions
• Leadership opportunities
• Continuous professional development
• Knowledge-sharing sessions

• Management development initiatives

   

Create Real Impact

• Ownership from early stages
• International projects
• Complex and meaningful challenges
• Collaborative management
• Open communication
• Low bureaucracy
• Space for initiative and innovation

🌿 About the company:

Mirai Clinical is a natural personal care brand offering products based on Japanese persimmon extract, including deodorizing soap, body wash, body wipes, aluminum-free deodorant, hair care, and home-care products.

Sales channels: Shopify store and Amazon.

Brand recognition: featured on Shark Tank.

Sister brand: Koko Face Yoga, which operates its own Shopify store.

🔥 About the position:

We are looking for a Retention & Lifecycle Marketing Manager to take full ownership of retention marketing for Mirai Clinical, focusing on email, SMS, subscriptions, loyalty, and repeat purchases.

Your main goal is to increase customer lifetime value (LTV) by improving the customer journey, optimizing automated flows, running effective campaigns, and turning performance data into measurable results.

This is a hands-on role where you'll manage the entire process yourself — from planning and copywriting to design, execution, analytics, and optimization.
 

💻 Hard Skills:

Retention marketing: 3+ years of experience in retention or lifecycle marketing for a DTC brand, including 2+ years as the primary Klaviyo operator.

Klaviyo: Strong hands-on experience with flows, campaigns, segmentation, A/B testing, and deliverability.

E-commerce & subscriptions: Experience with Shopify Plus and subscription platforms such as Loop, Recharge, or Skio.

Analytics: Ability to track and improve flow revenue, revenue per send, repeat purchase rate, subscription retention, and LTV.

Email creation: Strong copywriting and design skills, including the use of AI tools to create professional, on-brand emails.

Technical skills: HTML, CSS, and email templating logic sufficient to troubleshoot dynamic content.

Loyalty & reviews: Experience with platforms such as Yotpo, Okendo, or Smile.io.

English: Native-level English copywriting skills.
 

👤 Soft Skills:

Strong ownership and ability to manage the entire process independently.

Analytical thinking and a focus on measurable business outcomes.

Proactive approach to identifying problems and improving performance.

Clear communication and the ability to explain results to senior leadership.

Comfortable making decisions, testing hypotheses, and taking responsibility for results.
 

🎯 Main responsibilities:

1. Email Marketing & Klaviyo

Audit, build, and optimize automated email flows.

Plan and execute at least 15 campaigns per month.

Manage lists, segments, signup forms, and list growth.

Monitor deliverability, inbox placement, spam complaints, and active profiles.

Run A/B tests and optimize campaign performance.

2. SMS & Visitor Identification

Manage SMS marketing through Postscript.

Use Tie to identify website visitors and bring qualified profiles into Klaviyo.

Work with purchase-intent segments and monitor costs against generated revenue.

3. Subscription Management

Own the Loop Subscriptions program end to end.

Manage subscription plans, product swaps, skips, and cancellation flows.

Optimize subscriber communications and retention.

Maintain and improve subscription-related emails within Loop.

4. Email Copy & Design

Write email copy and create designs independently, using AI tools and templates.

Ensure consistent branding across Klaviyo, Loop, Yotpo, Trustpilot, and Postscript.

Validate AI-generated content and ensure its accuracy before publishing.

5. Tracking & Analytics

Ensure Shopify, Loop, and website events are correctly tracked in Klaviyo.

Set up new events and triggers when needed.

Build and maintain reporting dashboards.

Track flow revenue, revenue per send, open and click rates, repeat purchases, subscription retention, and monthly LTV.

Present weekly performance results to senior leadership and explain what drives changes in the numbers.

6. Loyalty & Reviews

Manage Yotpo loyalty and rewards rules.

Optimize review request flows.

Use loyalty points and customer review data in campaigns and automations.
 

🧩 It will be a plus:

Experience taking over and rebuilding an agency-managed retention marketing account without disrupting live campaigns.

Experience with anonymous visitor identification tools such as Tie or Retention.com.

Familiarity with Triple Whale and AI-powered email creation tools such as Kopi AI.

Experience managing multiple email templates and marketing tools within a DTC brand.
 

🛠 Tools & Platforms:

Klaviyo, Shopify Plus, Loop Subscriptions, Triple Whale, Tie, Postscript, Kopi AI, Canva, Yotpo Loyalty & Reviews, and Trustpilot.
 

Working Conditions:

🏡 Fully remote — a dedicated in-house role with direct ownership of retention marketing.

🕒 Core hours: The team starts at 7:00 a.m. New York Eastern Time and works from a shared Zoom virtual office during agreed hours.

🤝 Collaborative setup: You'll stay connected with the team, use breakout rooms for focused work, ask questions verbally, and share your screen when useful.

💼 Role format: Hands-on execution with end-to-end responsibility for campaigns, automations, reporting, and performance.

🚀 If you can combine strong lifecycle marketing skills with analytical thinking, hands-on execution, and a focus on customer retention, we'd love to hear from you!
 

Are you the person who gets called when deposits start failing - and actually knows why? We're looking for a payments specialist to own the performance, integrations and provider relationships behind every deposit and withdrawal across our B2C brand portfolio and B2B platform. This isn't a purely commercial relationship-management role. You'll be hands-on with routing configuration, decline-code diagnosis, PSP integrations, and fraud-pattern collaboration - with real accountability for hitting 75%+ acceptance on first deposits and 85%+ on repeat deposits.

What you'll do

• Monitor acceptance and conversion daily/hourly, diagnose deterioration by provider, route, BIN and decline code, and optimise routing, cascading and 3DS strategy.
• Own the payment incident log - coordinating PSPs, Engineering, Risk and Support through to root cause and resolution.
• Be the primary commercial and operational contact for our PSPs, acquirers, aggregators and banking partners, running regular business reviews.
• Partner with Risk, Fraud and BI to spot suspicious deposit/withdrawal patterns and feed payment intelligence into detection models.
• Support our B2B platform with reusable integration standards, connector documentation and client onboarding.
• Test and validate new and existing payment methods and PSP integrations across Tier 1 brands, reporting results and flagging issues
• Design and implement test strategies and automation frameworks specifically for payment/PSP flows
• Build and maintain test scripts, test suites, and libraries covering functional and non-functional payment integration testing
• Analyze transaction data and payment flow quality to proactively identify issues and drive improvements
• Maintain and improve CI/CD pipelines related to payment integration testing
• Maintain fully integrated test automation covering the infrastructure layer of payment-related client applications
• Collaborate closely with Payments, Product, Compliance, and Engineering teams to validate new PSP partnerships and payment method launches
• Identify new tools and approaches to improve automation coverage for payment testing
• Ensure all payment integrations meet regulatory, security, and Tier 1 brand compliance standards before go-live

What we're looking for

• 3+ years in online payments, with real operational ownership - not just account management.
• 2+ years in iGaming, betting, fintech-for-gambling, or another regulated high-risk online sector.
• 3+ years of QA/testing experience, including hands-on work testing payment systems or PSP integrations
• Hands-on experience configuring payment gateways or orchestration platforms (e.g. PaymentIQ, Praxis, Corefy, BridgerPay or similar).
• Comfortable reading transaction-level data - APIs, webhooks, decline codes, 3DS flows - and turning it into a fix.
• Working knowledge of fraud, chargebacks, KYC/AML dependencies and PCI-relevant payment-risk controls.
• Strong Excel/BI skills; SQL or hands-on data analysis is a strong plus.
• Willing to participate in a structured on-call rota for critical payment incidents.
• Strong analytical skills - able to trace transaction flows, identify discrepancies, and troubleshoot integration issues end-to-end
• Solid QA methodologies knowledge (test planning, test case design, defect lifecycle)
• Java core knowledge
• Tools and technologies: Maven/Gradle, TestNG, REST Assured, Git, SQL (PostgreSQL)
• CI/CD basic understanding
• Experience working in a microservices architecture

Nice to have

• Experience spanning both B2C and B2B payment delivery.
• Tier-1 market depth.
• Direct (non-aggregator) integration experience.
• Exposure to fraud-model feature design alongside a data science team.

What we offer

• Competitive salary;
• Remote work in a flexible environment;
• 20 working days of paid vacation and education projects;
• Great product with our software solution;
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.

Important

This position entails a schedule that is not always the standard Monday-Friday 5-day workweek, shifts may fall on weekends or in the evening.

Every first deposit starts a story. You decide how it goes.

Most CRM roles hand you a platform and a calendar and ask you to send more. This one hands you two iGaming brands across Tier 1 markets and asks a bigger question: what would player retention look like if it were built properly, from the data up?

We've been operating successfully for over 6 years, backed by ambitious industry innovators with a strong multi-regional presence. Now we're rebuilding CRM into an omnichannel, automated, AI-assisted engine that is measured down to the cohort. We need the person who can design it, build it with their own hands, and teach a team to run it. You'll lift engagement, retention and lifetime value through segmented communications, localised campaigns and smart automation, and you'll see your impact directly in deposit activity, average deposit size and player retention.

What you'll build

• The strategy. You'll develop and run the omnichannel CRM strategy, product mechanics and communications for both brands, covering onboarding, retention, engagement and monetisation.
• The CRM architecture. Email, SMS, push, in-app, on-site and messengers, all working as one system. You'll set up the data model, events, journeys, frequency caps and channel priority, and you'll ship it.
• The player journey, end to end. Registration, first deposit, the critical second deposit, at-risk, lapsed, VIP. You'll map every touchpoint, track it and make every step count, starting with early onboarding.
• Innovate user engagement formats. You'll invent them, work out the numbers and prove they pay back.
• Campaigns that land. You'll plan, coordinate and run multi-channel campaigns hands-on, with promo mechanics matched to player psychotypes, behavioural triggers and traffic source.
• Real personalisation. More than a first name in the subject line: the right offer, game, moment and channel for each player, driven by behaviour and predictive scores.
• Every market in its own voice. CRM tailored to local languages, cultural nuances and player preferences. You'll oversee multi-language content and keep deliverability healthy in every channel.
• Automation and AI at the core. You'll move manual campaigns into triggered journeys and put AI to work on copy, translation, creative, segment discovery and send-time optimisation, with smart guardrails.
• Data you can trust. You'll analyse player behaviour, define the dashboards with BI, run the test pipeline and show uplift against holdout groups.
• A team that levels up. You'll hire, coach and train CRM Managers, Specialists and Juniors across geos, and leave playbooks behind so the knowledge stays with the team.
• Strong partnerships. You'll work closely with Product, Development, Marketing, BI, Customer Success and Support so that CRM drives the business goals.

Why this role is different

• Clear, honest targets from day one. Within your first two weeks you'll co-write a KPI roadmap tied to your bonus, so you'll always know what winning looks like.
• Real ownership. Architecture, promo budget, test roadmap and team are yours to shape.
• Room to experiment. New formats and AI pilots every quarter are part of the job description. Stay ahead of iGaming CRM trends and bring them to life.
• Visible impact. Your work shows up directly in retention, churn, deposit frequency, average deposit size, LTV and payback.
• Engagement done responsibly. Responsible gambling safeguards are built into the data layer, not added at the end.

You're probably who we're looking for if…

• You have 5+ years in CRM or retention, including 3+ in iGaming (casino and/or sportsbook), ideally in Tier 1 markets.
• You bring deep, hands-on Customer Journey Optimisation and have implemented and tested strategies across multiple channels.
• You've worked hands-on in Customer.io, Optimove, Smartico, Xtremepush, Braze or similar, at admin level, with strong segmentation and personalisation skills.
• You've implemented or migrated an omnichannel CRM: event specs, data mapping, QA and go-live.
• You've solved deliverability and localisation issues in multi-channel engagement.
• You write SQL, live in a BI tool, are strong at A/B testing and campaign optimisation, and can't let a campaign go without measuring its incremental impact.
• You use AI every day in your work and can show results.
• You can run multiple CRM projects at once in a fast-paced organisation.
• You've lifted FTD retention, reactivation or CRM revenue share, and you have the numbers to prove it.
• Your English is Upper-Intermediate (B2) or higher.

What we offer

• A competitive salary and real growth within a forward-thinking team.
• Fully remote work with flexible environment.
• 20 paid vacation days a year, plus learning and development programmes.
• A high-performing product with strong market traction.
• Opportunity for growth at professional levels, attending top industry events and conferences, and international workshops at our competence centers.