Jobs at Djinni

We are looking for a strong Middle Backend Engineer to help us build AI-powered products and workflows. This role is ideal for someone with solid Node.js / TypeScript experience who is already exploring AI in practice and wants to go deeper into RAG, voice agents, and multi-agent systems.

What matters most is a strong backend foundation, the ability to build reliable production systems, and a genuine interest in how LLM-based applications work and in using AI to speed up delivery.

What you’ll do

• Design and build backend services for AI-powered product features
• Work with LLM APIs, prompts, AI SDKs, and agent workflows
• Help shape systems involving retrieval, grounding, tool use, and orchestration
• Collaborate on products that include Node.js backend 
• Improve reliability, latency, observability, and overall production readiness of AI features

• Explore and implement capabilities around RAG, voice experiences, and multi-agent systems

   

What we’re looking for

• Strong commercial experience with Node.js / TypeScript, 2+ years of experience
• Experience building and maintaining complex backend systems in production
• Solid understanding of architecture, APIs, async flows, integrations, and system reliability
• Some hands-on exposure to LLM applications: prompt design, AI APIs, agent flows, or internal AI tooling
• Ability to learn quickly in a fast-moving technical area
• Strong engineering judgment and product mindset

• A degree in Computer Science, Mathematics, or a related field is a plus, but not required

   

Nice to have

• Experience with LangChain, LangGraph, Vercel AI SDK, or similar frameworks
• Familiarity with RAG concepts such as chunking, embeddings, retrieval, reranking, and hallucination reduction
• Experience with voice agents or real-time AI experiences
• Experience with React

• Familiarity with Python

   

Why this role

• You’ll work on real AI product problems, not toy demos
• You’ll have room to grow into RAG and agentic systems
• We’re open to hiring a strong engineer with the right mindset, even if some of the AI-specific depth is still developing

We're looking for a marketing analyst who will be the first specialist in this field on our analytics team — and who, as a result, will be able to not only carry out tasks but also directly influence how marketing analytics is structured within the company.

We value honest and transparent communication at every stage — from the first call to the job offer. Below is everything you need to know about the role to help you determine if this is the right opportunity for you. If you still have questions after reading this, feel free to reach out — we're open to dialogue.

This role is a good fit for you if:

• 3+ years of experience in marketing analytics, product-marketing analytics, or performance analytics
• Strong SQL skills — comfortable with large datasets, complex queries, and production environments
• Solid grounding in statistics: experimental design, significance, confidence intervals, and small-sample analysis
• Confident with Python for automation, data cleaning, API integrations, and recurring reporting
• Hands-on experience designing and running A/B tests
• Practical experience with marketing and tracking tools — familiarity with roughly two-thirds of the following is enough: Singular, Google Ads, Google API, Meta Ads, Google Analytics (GA4), GTM, affiliate platforms, and postbacks

• Experience building attribution logic, funnel reporting, cohort analysis, CAC/ROI/ROMI reporting, and LTV/CAC analysis

   

A plus:

• Tableau skills
• iGaming/iGambling background
• Track record leading or mentoring a team
  
  What You'll Be Doing:
• Full-cycle marketing data management: collection, transformation, cleansing, quality control, dashboard creation, and documentation
• Collecting and organizing marketing spend across all channels with precise calculations of CAC, ROI, and ROMI broken down by campaign, source, partner, keyword, landing page, source ID, and creative
• Building marketing funnels and reports based on data from landing pages and ad platforms (Facebook Ads Manager, etc.)
• Supporting A/B tests and experiments on landing pages: setting up tracking, measuring results, analyzing effectiveness, and providing recommendations on scaling, pausing, or refining
• Assisting the team in launching and evaluating marketing tests for campaigns, creatives, landing pages, sources, keywords, and traffic segments
• Developing and maintaining remarketing integrations (GA + GTM, DV360, API)
• Developing and maintaining benchmark models for the marketing team

• Working closely with the Marketing, Product, Analytics, Affiliate, and Risk teams to ensure the reliability, availability, and usefulness of data for day-to-day decision-making

   

What We Offer:

• 24 days of vacation + days off
• Remote-first — work from anywhere in the world
• Support for your learning and professional development through external courses and educational activities (conferences, webinars, etc.)
• Benefits cafeteria: a flexible budget you can spend on sports activities, English language courses, and more
• No test assignment — we assess your experience through a live conversation
• Probationary period: 3 months, with clear and straightforward expectations from day one
   

Hiring Process:

Transparent and streamlined selection process: screening call (~40 min) → technical interview (50 min) → job offer

AI Video Creator / AI Filmmaker 

We are looking for a AI Video Creator / AI Filmmaker who combines strong generative AI production skills with a solid understanding of cinematic storytelling. In this role, you will create AI-driven video content, transforming scripts into engaging visual narratives while working independently within a fast-paced creative environment.

Key Responsibilities

• Create AI-generated video scenes and sequences, including projects exceeding 5 minutes.
• Transform scripts into compelling visual content using generative AI tools.
• Combine AI-generated video, images, audio, and sound into cohesive, high-quality productions.
• Develop visual storytelling based on creative direction while maintaining creative consistency.
• Execute creative tasks independently with minimal supervision.
• Contribute to improving AI-powered production workflows.
• Collaborate with senior creative leads and follow established production standards.

Requirements

• Strong hands-on experience with Generative AI tools for content creation, including:
  • AI video generation tools (e.g. Runway, Pika, or similar)
  • AI image generation tools (e.g. Midjourney, Stable Diffusion, or similar)
  • AI audio and sound generation tools
• Proven experience producing complete AI-generated video projects.
• Strong understanding of storytelling, pacing, composition, and cinematic visual structure.
• Ability to independently manage creative projects from script to final delivery.
• Experience creating AI-driven content or working in film, video production, digital storytelling, or related creative fields.
• Good written English for reading scripts and collaborating with international teams.
• Experience working remotely in English-speaking environments.

Nice to Have

• Experience with Adobe Premiere Pro.
• Experience with AI audio and music tools such as ElevenLabs, Udio, or Suno.
• Background in film production, advertising, media, or digital content creation.
• Passion for exploring and testing the latest AI tools and technologies.

Portfolio Requirements

Candidates must provide a portfolio that includes:

• Relevant AI-generated creative work.
• AI videos or experimental films between 1–5 minutes in length.
• Personal AI creative projects.
• An up-to-date Instagram profile showcasing video work (preferred).
• A brief explanation of their specific role and responsibilities in each showcased project.

About the project  - inkposter.com

InkPoster is a Wi-Fi–connected digital art frame with a companion mobile app and a cloud backend. You'll test the whole chain: app → API → device.

What you'll do

• Test the iOS and Android apps: functional, regression, UI/UX, cross-device.
• Test the REST API and backend logic (Postman, Charles/Proxyman, reading logs).
• Test device connectivity end to end: BLE pairing, Wi-Fi provisioning, image delivery to the frame, OTA updates, reconnection and offline behaviour.
• Write and maintain test cases and checklists; report and verify bugs in Jira.
• Reproduce field issues on real hardware and work closely with mobile, backend and firmware engineers.

Requirements

• 2+ years in manual QA, ideally with mobile apps.
• Solid understanding of client–server architecture: HTTP/REST, request/response, status codes, JSON, authentication, caching.
• Practical knowledge of networking: Wi-Fi standards and bands (2.4 GHz vs 5 GHz, 802.11 b/g/n/ac/ax), routers, DHCP/DNS, captive portals, signal strength and interference.
• Understanding of Bluetooth and BLE: pairing, GATT basics, typical connection failures.
• Hands-on API testing with Postman or similar; comfortable reading server and device logs.
• Experience testing physical devices / IoT is a strong plus.
• Structured, detail-oriented, able to isolate whether a bug lives in the app, the API or the device.
• English: B1+ (written communication with the team).

Nice to have

•  experience with e-ink or consumer hardware, familiarity with MQTT/WebSockets, basic API automation.

We offer

• Fully remote, full-time role in a product team building real hardware.
• Direct impact on a shipping consumer device.

About the Role

Our client is a global fintech company and one of the world's leading platforms for financial analytics and investment insights. They are looking for a Senior Data Analyst to help drive product decisions through data and uncover actionable insights from user behavior across web and mobile platforms.

Responsibilities

• Analyze user behavior and product performance using raw data.
• Define, track, and optimize key product KPIs.
• Build dashboards and perform deep-dive analyses to support business decisions.
• Design, monitor, and evaluate A/B tests.
• Analyze and improve key metrics, including Conversion, Retention, Churn, Engagement, and Revenue.
• Partner with Product, Engineering, and Business teams to deliver data-driven recommendations.

Requirements

• 5+ years of experience as a Data Analyst in a B2C product environment.
• Advanced SQL skills with experience writing complex analytical queries.
• Hands-on experience with BI tools such as Looker, Tableau, or Power BI.
• Strong understanding of product analytics, web/mobile user behavior, and A/B testing.
• Excellent analytical and problem-solving skills.
• Upper-Intermediate (B2+) or higher level of English.

🚀 Senior Full Stack Developer (Go/React) Europe🚀

 We’re looking for a Senior Full Stack Developer to join a company that builds global business communication and messaging solutions, helping businesses connect with their customers through SMS, WhatsApp, voice, email and other communication channels. 

🔹 What you’ll do: 

Design and develop new platform capabilities across backend & frontend 

Work with Go-based microservices, APIs and event-driven architecture 

Build and improve React + TypeScript interfaces 

Work with external integrations, billing systems and high-throughput APIs 

Investigate and solve complex production issues 

Participate in system design, architecture and technical discussions Own technical initiatives end-to-end 

🔹 Requirements: 

4+ years of commercial Full Stack experience 

3+ years with Go, including concurrency, performance and system design 

2+ years with React + TypeScript 

Experience with distributed systems / microservices 

Strong understanding of SQL & NoSQL 

Ability to debug complex issues across multiple services

 Comfortable working in an environment where requirements evolve 

⭐ Nice to have: 

Experience with real-time systems, messaging or telecom

Kafka or similar event-streaming technologies

GCP or other cloud platforms 

Billing systems / high-throughput APIs 

🌍 Remote 💻 Full-time If you’re interested in building scalable communication products and working on systems used for global customer interactions, we’d love to hear from you.

Hi! 👋

We are Zutobi, a global EdTech company with Swedish roots, reimagining driver education and helping people around the world become more confident and safer drivers.

Our flagship product, Zutobi Drivers Ed, is the #1 drivers ed app in the US. For 7+ years, we’ve been transforming traditional driver education by making it gamified, accessible, and effective for modern learners.

Today, Zutobi has 15.1M+ students, 10M+ app downloads, 250K+ monthly active users, and 200K+ five-star ratings. Our users achieve a 95.8% pass rate, and the product has been recognized by Apple twice and featured in leading US media outlets.

We're looking for a Product Designer to join our design team. You'll design the core learning experience and the surfaces that drive activation, conversion and retention: paywalls, landing pages, onboarding, and new features that make studying feel fun and rewarding. It's a role for someone who cares how their decisions move product metrics. You'll work alongside another Product Designer, collaborate with the Product, Marketing and Engineering teams, and report to the Product Design Lead.

Requirements:

• 3+ years in product or UX/UI design, including experience at product company or on long-term product with clear metrics;
• Experience with B2C products (a background exclusively in B2B, enterprise or internal data-heavy platforms is not a fit for this role);
• Comfortable across the full range of work: in-depth UX flows, landing pages, funnels and paywalls, and small UI improvements — without treating any of it as a lesser task;
• Hands-on experience with both web and mobile app design
• Strong visual craft with the ability to explain why a solution looks the way it does;
• Basic understanding of product metrics, A/B testing and analytics tools;
• Fluent in Figma: components, auto layout, variables, well-organized files;
• AI tools are part of your daily workflow;
• Portfolio with well-described cases showing context, decision logic and outcome;
• English — B1 or higher, enough for written communication and day-to-day collaboration with the team

Responsibilities:

• Design end-to-end user flows for web and app, from problem framing and research to release and evaluation of the result;
• Conduct competitor and user research to inform design decisions;
• Handle incremental UI improvements and small polish tasks alongside larger initiatives;
• Contribute to the design system, and ensure solutions meet the guidelines;
• Form hypotheses about how a design change should affect a metric, and prepare variants for A/B testing;
• Review results after release, and iterate on the same flow as many times as it takes to get the outcome;
• Work on gamification mechanics that support long-term engagement;
• Present and justify design decisions to the team and stakeholders;
• Follow the team's design process: design reviews, feedback rounds, handoff, documentation

Would be a plus:

• Experience in EdTech or other habit-building products;
• Experience designing engagement mechanics, such as gamification or referral programs;
• Prototyping beyond static screens using Claude, Figma Make or other AI tools;
• Understanding of unit economics (LTV, CAC, ARPU);
• Hands-on experience with analytics tools (Amplitude, Clarity or similar)

What we offer:

• Absolute freedom to push boundaries, test new ideas, and fully leverage your expertise.
• A fully remote team with flexible working hours designed to support a healthy work-life integration.
• Enough paid vacation days and sick leave, ensuring you have the time to rest, recharge, and prioritize your well-being.
• Allocated budget for advanced professional courses and leadership training to support your ongoing growth.

Incora is an Software Development Company that has been helping businesses worldwide build and scale digital products for over 10 years. We specialize in full-cycle software development, AI solutions, cloud & DevOps services. We are looking for a proactive Talent Acquisition Specialist to join our dynamic team.

This role involves full-cycle recruitment, active candidate sourcing, close collaboration with hiring managers, and participation in improving recruitment processes within a dynamic IT environment.

Requirements:

• 2+ years of experience in full-cycle IT recruitment
• Experience working in an outsource/outstaff company
• Experience in closing tech/non-tech vacancies
• Hands-on experience with sourcing through LinkedIn, Djinni, and other platforms
• Understanding of the IT market and technical domains
• Experience conducting recruitment interviews
• Strong communication and negotiation skills
• Experience with recruitment analytics and recruitment metrics
• Proactive mindset, responsibility, and result-oriented approach
• English level — Upper-Intermediate+

Responsibilities:

• Manage the full recruitment cycle: from intake meeting with hiring managers to offer acceptance
• Source and attract candidates for tech/non-tech positions
• Conduct initial interviews
• Coordinate interview processes and communication with candidates
• Collaborate with hiring managers to define hiring strategies
• Work with ATS and recruitment pipelines
• Ensure a positive candidate experience
• Participate in improving recruitment processes and employer branding initiatives

What we offer:

• Comfortable and cozy office close to the city center
• Flexible working schedule
• Compensation for educational and sports activities
• Professional growth opportunities
• Playstation and VR
• Awesome team events and activities

An international company is looking for an experienced financial specialist/accountant for a project with a foreign client. 

If you are proficient in Excel, have extensive experience in finance, and are ready for new challenges - we’d love to see your resume!

Main Responsibilities:

• Handling daily accounting tasks and bank reconciliations.
• Preparing financial statements and participating in month-end closing.
• Working with budgets, forecasts, and large volumes of data in Excel.
• Maintaining documentation and assisting with audit preparation.
• Communicating with the client in German (written and spoken).

Requirements:

• At least 3 years of experience in accounting or finance.
• Proficiency in Excel—working with formulas, pivot tables, and large datasets.
• German—intermediate level (spoken and written).
• Attention to detail, responsibility, and willingness to perform repetitive/monotonous tasks.
• Residence in Ukraine (remote position, but preference given to candidates from Ukraine).

We offer:

• Salary of 2,500 euros per month
• Full-time employment and 100% remote work.
• Five-day workweek, full-time (8 hours per day).
• Flexible work schedule.
• Competitive salary.
• Paid vacation and sick leave.
• A stable international company.
• An interesting project and support during the onboarding phase.

We are looking for a JavaScript / SCADA Engineer with strong experience in web-based industrial applications, SCADA/HMI systems, and engineering automation.

You will work at the intersection of modern web development and industrial automation, building responsive HMI/SCADA interfaces, reusable frontend components, dashboards, alarms, diagnostics, and engineering automation workflows.

This role is ideal for someone who understands both software engineering and industrial control environments.

What You’ll Do

• Develop and maintain web-based SCADA / HMI applications
• Build dashboards, visualization screens, alarm interfaces, and diagnostic tools
• Design reusable frontend components and scalable application architecture
• Integrate SCADA systems with PLC environments and industrial data sources
• Work with OPC UA and other industrial communication protocols
• Build integrations using REST APIs, JSON, and structured data models
• Automate engineering workflows, including PLC and engineering data import and processing
• Reduce manual engineering effort through tooling and automation
• Contribute to automated testing, CI/CD, and deployment pipelines
• Collaborate with automation engineers, software developers, and technical stakeholders

Must-Have Requirements

• Strong commercial experience with JavaScript
• Strong knowledge of TypeScript, HTML5, CSS, Node.js
• Experience with Git, REST APIs, JSON, and data modeling
• Experience designing frontend architecture and reusable components
• Experience with automated testing and CI/CD pipelines
• Strong knowledge of SCADA / HMI applications
• Experience working with PLC environments
• Hands-on experience with OPC UA and industrial communication protocols
• Experience with at least one SCADA platform:
  • Ignition
  • atvise
  • WinCC
  • zenon
  • FactoryTalk
  • AVEVA / Wonderware
  • Siemens Industrial Software
• Experience developing web-based HMI/SCADA dashboards and visualization interfaces
• Experience with engineering automation and processing PLC / engineering data

Nice to Have

• MQTT
• Java
• Python
• SQL
• Docker
• Linux
• Siemens TIA Portal
• PLC engineering fundamentals
• Experience with warehouse automation systems and processes

What We’re Looking For

• Strong problem-solving and debugging skills
• Ability to work independently
• Practical engineering mindset
• Strong attention to reliability and maintainability
• Comfortable collaborating across software and industrial automation teams

If you have strong JavaScript skills combined with hands-on SCADA and industrial automation experience, we’d love to hear from you.

Domain: Banking & Finance
Experience: 8+ years
Project Duration: October 1, 2026 – March 30, 2027
Format: Hybrid
Location: Wrocław, Poland

About the Project

We are looking for an experienced Senior .NET Application Developer to join a dynamic technology team based in Wrocław.

The role focuses on designing, developing, and maintaining scalable enterprise-level applications using .NET and Microsoft Azure. You will work closely with cross-functional teams in an Agile environment and contribute to technical solutions and continuous improvement of the development process.

Responsibilities

• Design, develop, and maintain scalable enterprise applications using C# and .NET
• Build and integrate RESTful APIs and microservices
• Develop cloud-native solutions using Microsoft Azure
• Contribute to application architecture and technical design decisions
• Work with Azure DevOps, CI/CD pipelines, and source control systems
• Ensure application quality through development best practices, testing, and code reviews
• Troubleshoot and resolve complex technical issues
• Collaborate with cross-functional teams in an Agile/Scrum environment
• Contribute to continuous improvement of development processes and solutions

Requirements

• 8+ years of professional software development experience
• Strong proficiency in C# and .NET, including .NET Framework, .NET Core, and .NET 8
• Solid hands-on experience with Microsoft Azure and cloud-native application development
• Practical experience designing and developing RESTful APIs and microservices
• Strong understanding of object-oriented programming, software design principles, and development best practices
• Experience with Azure DevOps, CI/CD pipelines, and Git or similar version control systems
• Good knowledge of relational databases, particularly Microsoft SQL Server
• Previous experience working in Agile/Scrum environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and spoken English

Nice to Have

• Microsoft Azure certifications
• Experience with Docker, Kubernetes, or other containerization technologies
• Knowledge of event-driven architectures and Azure messaging services
• Exposure to modern frontend frameworks and technologies

Tech Stack

• C#
• .NET / .NET Core / .NET 8
• Microsoft Azure
• RESTful APIs
• Microservices
• Azure DevOps
• CI/CD
• Git
• Microsoft SQL Server
• Agile / Scrum

Preferred Technologies

• Docker
• Kubernetes
• Azure Messaging

• Project Description:

  The project focuses on developing advanced software solutions for the oil and gas industry, supporting key stages of the reservoir lifecycle, including exploration, development, production, operations, maintenance, and abandonment.
  
  The successful candidate will join the Information Management and Platform Technologies Development team and contribute to the design and development of next-generation software products. The role offers an opportunity to work with modern technologies, apply innovative ideas, and build solutions used in complex energy industry environments.

• Responsibilities:

  Key Responsibilities/Accountabilities:
  - Knowledge of software engineering best practices (including requirements analysis, system design, modularity, version control, testing, documentation, etc.) for productivity, collaboration, quality, and maintainability.
  - Knowledge of how a component fits into a larger ecosystem of products and services.
  - Understanding of how these different pieces work together, and communicate with them (using library calls, REST APIs, database queries, etc.)
  - Know how to build appropriate interfaces for components that others will depend on. Knowledge of basic system design patterns to avoid bottlenecks and let your algorithms scale well with increasing volumes of data.
  - Perform research and development tasks.
  - Expected to design, code, test, do troubleshooting and document engineering systems applications by following the software development lifecycle.
  - Accomplishes engineering and organization mission by completing related results as needed.
  - Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; participating in professional organizations.

• Mandatory Skills Description:

  - Degree in Computer Science, Engineering, or equivalent. Master's preferred
  - Software Development Fundamentals
  - Strong understanding of Object-Oriented Design and Principles
  - 5+ years of professional experience with Java and Angular
  - Build & CI/CD: Git Ci/CD, Helm
  - Database background: Posgtess
  - REST API Express
  - Hapi
  - Self-motivated
  - Problem Solving skills
  - Works well within a team
  - Excellent communication skills

• Nice-to-Have Skills Description:

  - Web front-end technologies and tools: HTML5, CSS, SASS, JavaScript, Angular 16+, Angular CLI, Typescript, NPM, and VS Code.
  - Web back-end technologies: RESTful APIs using Microservices (NodeJS, C#, C++, Python), Express, JSON, OData, Web Sockets, and Java EE.
  - Testing: JEST, Karma/Jasmine, E2E testing with Protractor.
   MAVEN, Jenkins & Ansible, Containerization.
  - Cloud: Knowledge in cloud technologies (Azure and Amazon)

• Languages:
  • English: B2 Upper Intermediate

Our partner is building defence tech products that are changing outcomes on the battlefield. We are looking for a PR & Product Communications Manager who will be responsible for how our products are perceived in the Ukrainian market. 

You will turn product positioning into a coherent communications strategy and bring it to life through media, opinion leaders, professional communities, partner channels, and owned channels.

Your responsibilities 

• Develop and execute product communications strategies, translating product positioning into clear narratives, messages, and communications campaigns. 
• Ensure the product story remains consistent and coherent across all external channels. 
• Create tailored communications approaches for different personas and segments using persona-based and account-based communications. 
• Build and develop relationships with opinion leaders, military experts, professional communities, media outlets, editors, podcasts, and industry platforms. 
• Identify strong product news angles and turn product advantages into stories that are clear and relevant to the market. 
• Plan and execute communications campaigns for new product launches. 
• Create and edit PR materials, product stories, case studies, talking points, opinion pieces, comments, and other communications content. 

What we expect from you 

• At least 3 years of experience in PR, product communications, or strategic communications within a product-led technology or B2B company. 
• Experience developing and executing integrated communications strategies, from defining audiences and key messages to launching campaigns and evaluating results. 
• Ability to work with product positioning and translate it into strong, consistent external communications. 
• Understanding of audience segmentation, persona-based communications, and different decision-making models. 
• Hands-on experience working with opinion leaders, professional communities, and media. 
• Strong writing, editing, and structuring skills across different communications formats. 
• Ability to understand complex technology products in depth and explain their value in clear, accessible language. 
• Business-oriented thinking and an understanding of how communications influence awareness, trust, consideration, and product perception. 
• A high level of autonomy, proactivity, and ownership of results. 
• Ability to work effectively with marketing, product, sales, and other cross-functional teams. 

We offer:

• Professional growth, challenging and diverse tasks, and the opportunity to gradually expand your scope of responsibility;
• The opportunity to work in an innovative technology company that develops solutions for the security and defense of Ukraine;
• Competitive compensation package;
• Official employment;

• Modern office, a professional team, and support during onboarding. 

   

This role is not for you if 

Your primary approach to PR is pitching the press, securing individual media placements, and measuring success by the number of publications. 

We are looking for a Billing Support Lead to lead and evolve our Support function for B2C subscription products within the Payments team.

You will work closely with the Head of Payments and own key Support processes around subscriptions, cancellations, refunds, failed payments, disputes / chargebacks, and other billing-related customer requests.

We are looking for a proactive, hands-on leader who can improve processes, build a strong metrics and capacity framework, identify opportunities for automation and AI, and help make Support more efficient and scalable as the business grows.

‍

Responsibilities:

• Own and continuously develop the Customer Support function, identifying opportunities to improve quality, efficiency, and scalability.
• Lead the Support team: assess current performance, identify strengths and development areas, set clear expectations, and continuously improve team effectiveness and quality.
• Define and implement clear quality standards, performance expectations, and workload and capacity management approaches.
• Analyze the current team schedule and coverage model and propose improvements based on workload and business needs, scaling the team when necessary.
• Build transparent Support analytics and regular reporting across key metrics such as First Response Time, Resolution Time, SLA Adherence, CSAT, AHT, productivity, workload, utilization, and capacity.
• Monitor billing-related metrics such as Refund Rate, Saved Cancellation %, and Dispute Win Rate and identify opportunities for Support to positively impact business outcomes.
• Review and optimize Support processes, identify bottlenecks and repetitive manual work, and drive AI, automation, and self-service initiatives with measurable impact.
• Develop and maintain a structured knowledge base, SOPs, FAQs, and operational documentation.
• Build a strong feedback loop between Support and Product: collect and analyze customer feedback, identify recurring issues and insights, and turn them into actionable product improvements and new ideas.
• Work closely with Payments, Product, Analytics, Engineering, and Legal on cross-functional initiatives related to customer experience and operational efficiency.
• Stay hands-on when needed, including working with Zendesk, Support analytics, workflows, and complex customer cases.

What we look for:

• Experience working with B2C subscription-based products (web and/or mobile).
• Hands-on experience with billing- and payment-related customer journeys, including subscriptions, cancellations, refunds, failed payments, chargebacks / disputes, and other payment-related customer requests.
• 3+ years of experience in Customer Support / Customer Operations, including at least 1–2 years in a leadership role with direct people-management responsibility.
• Proven people-management experience, including performance management, team development, onboarding, coaching, workload management, and quality control.
• Experience building, redesigning, or significantly improving Support processes, rather than only maintaining existing operations.
• Strong analytical mindset and hands-on experience with Support metrics, with the ability to define baselines and targets, identify problems through data, and measure the impact of changes.
• Strong understanding of workload and capacity management, with the ability to assess team efficiency, identify bottlenecks, and make data-informed decisions around staffing needs.
• Practical experience with Support automation and AI, such as AI agents, copilots, chatbots, self-service, workflow automation, or other solutions that reduce repetitive manual work.
• Hands-on experience with Zendesk or a similar Helpdesk platform, including workflows, automations, routing, SLA policies, and reporting.
• Experience collaborating cross-functionally with Product, Payments / Billing, Analytics, and Engineering teams, and turning customer feedback and Support data into actionable improvements.
• Strong ownership and stakeholder-management skills, with the ability to independently identify improvement opportunities and drive them through to implementation.
• Upper-Intermediate English or higher.

We offer:

• An opportunity to shape Support processes, metrics, quality standards, automation, and team practices rather than simply maintain an established setup.
• Close collaboration with the Head of Payments and cross-functional teams including Product, Analytics, Engineering, and Legal.
• The opportunity to build and scale AI-first Support processes and experiment with new automation and self-service approaches.
• A clear growth opportunity toward broader ownership of the Customer Support function as the business and team scale.
• Competitive compensation based on your experience, expertise, and impact.
• Access to available AI tools.
• Reimbursement of professional courses and trainings.
• Flexible working hours.
• Professional equipment and access to the necessary programs.
• Paid vacations, sick days, and other benefits.
• Medical insurance.
• A variety of corporate events and team-building activities.

We're looking for a Computer Vision Engineer to build visual intelligence features for a product that runs across connected devices and mobile apps.

This is a hands-on engineering role, not a research one: you'll take CV models from training to production, with a strong focus on making them run fast on resource-constrained devices.

What you'll do:

• Design, train, and deploy CV models - object detection, classification, segmentation, visual analysis;
• Optimize models for edge and mobile inference (quantization, pruning, distillation);
• Build data pipelines for image and video processing, including annotation and dataset versioning;
• Set up monitoring and retraining workflows for models in production;
• Work with backend and mobile teams to integrate model outputs into user-facing features.

Requirements:

• 3+ years in applied computer vision or ML with a strong CV focus;
• Solid deep learning background: CNNs, detection and segmentation architectures (YOLO, Faster R-CNN, U-Net), vision transformers;
• Python, PyTorch or TensorFlow, OpenCV;
• Experience deploying and maintaining CV models in production;
• Hands-on with on-device inference: ONNX, TensorRT, TensorFlow Lite, Core ML, or OpenVINO;
• Cloud platforms (GCP, AWS, or Azure) and container-based deployments;
• English: Intermediate or higher.

Nice to have:

• MLOps tools (MLflow, Airflow, Vertex AI);
• Real-time video processing at scale (FFmpeg, GStreamer, Kafka);
• Edge AI or mobile ML experience.