Jobs at Djinni

We’re looking for a Senior Delivery Manager to join us on a maternity cover contract (6–9 months) and take full ownership of delivery excellence across multiple engineering teams and external vendors in a fast-moving scale-up environment.

You will act as the central orchestrator of our delivery engine — driving cross-team alignment, owning Scrum implementation, elevating delivery predictability, improving execution cadence, and enabling engineering teams to move from dependency-driven to fully self-sufficient.

This is a high-impact, hands-on role with full ownership and autonomy, covering a critical period of growth and execution for the company.

The role combines Project Management, Delivery Leadership, Scrum Mastery, and cross-department coordination. You’ll collaborate with Engineering, Data, QA, GTM, Product, Customer Success, and multiple external development partners.

If you thrive in complexity, love enabling teams, and enjoy building scalable processes — you’ll love this role.

Teams You Will Lead & Coordinate

You will oversee delivery across:

• Data Team – 4 people + Team Lead
• Full Stack Team – 5 people + Team Lead
• QA Team – 2 people
• GTM Team – 3 people
• 5+ External Vendor Teams (each with their own PM)

You are the delivery owner ensuring alignment, dependency clarity, on-time execution, quality, and roadmap delivery.

What You’ll Do (Key Responsibilities)

Delivery & Execution

• Own delivery across all internal and external engineering teams
• Maintain and communicate a clear 90-day delivery plan
• Monitor blockers, risks, and cross-team dependencies
• Track budgets, vendor performance, and team utilization
• Ensure roadmap execution happens on time and with high quality

Project Management

• Manage multiple projects in parallel:
  • SaaS features, integrations, data pipelines, tracking, internal tools, automation, platform modernization
• Translate requirements into actionable work items
• Ensure backlog readiness for the next 3 sprints across all teams

Scrum Mastery & Process Leadership

• Lead all core Scrum ceremonies
• Enforce and elevate Scrum practices across engineering
• Coach teams toward independence, predictability, and velocity improvement
• Drive continuous improvement and process maturity

Cross-Department Collaboration

• Work closely with CS, Sales, Product, GTM, and Engineering
• Align business priorities with delivery timelines
• Facilitate communication across departments

Vendor Management

• Manage outsourced development teams, integrators, data & infra vendors
• Ensure vendors deliver against KPIs, scope, and timelines
• Own communication and coordination of external partners

Business Analysis

• Support Product with writing specifications
• Clarify requirements and maintain documentation in Jira & Confluence

Frameworks

• Scrum, OKRs, specification-driven development
• SAFe exposure is a plus

Who You Are (Must-Have Requirements)

Experience & Background

• 5–7+ years in Project Management / Delivery roles in tech
• Experience leading multiple engineering teams simultaneously
• Strong background working with external dev vendors
• Experience in data-driven engineering environments

Technical Acumen

• Mid-level technical understanding:
  • Can read and interpret API documentation
  • Understands cloud concepts (AWS / GCP)
  • Understands high-level architecture and data pipelines
  • Can challenge estimates and discuss technical constraints
• Coding not required — but strong technical confidence is essential

Methodology Mastery

• Deep understanding of Scrum and agile delivery
• Experience implementing or maturing agile processes
• Strong team coaching skills

Soft Skills

• High ownership and proactive mindset
• Exceptional communication & stakeholder management
• Ability to create structure in unstructured environments
• Strong negotiation & conflict-resolution skills
• Comfortable working cross-functionally across Engineering, GTM, Product, Sales, and CS

Nice to Have

• Experience in B2C marketing tech
• Background in product analytics or tracking
• Exposure to SAFe / scaled agile environments
• Previous experience in scale-ups or fast-growth companies

Success in This Role Means

Within 3 Months

• Healthy, prioritized backlog for the next 3 sprints
• Improved delivery predictability across engineering
• Clear and smooth cross-team communication
• Visible improvements in velocity and defect reduction
• Fully aligned 90-day roadmap

Within 6–9 Months (Contract Period)

• Stable, predictable delivery environment
• Consistent on-time roadmap execution
• Mature Scrum culture and increased team self-sufficiency
• Achieved OKRs related to delivery and operational excellence
• Well-documented, scalable delivery processes ready for handover

About Us

Tie is a fast-growing, venture-backed identity & data enrichment platform helping brands turn anonymous website visitors into real, actionable customer profiles — including demographics, emails, advertising IDs, and behavioral insights.

Founded in 2021, Tie now supports 300+ active clients and processes billions of identity data points across e-commerce and digital-first companies.

Our mission is to make customer identity accessible, accurate, and real-time, enabling smarter personalization and better marketing outcomes.

What We Offer

• 4 weeks of paid vacation per year (flexible scheduling)
• Unlimited sick leave — we trust your judgment and care about your health
• US Bank Holidays off (American calendar)
• Remote-first culture and flexible working hours
• Flat structure, no micromanagement, and full ownership
• Opportunity to make a real impact during a critical growth phase

Interview Process

1. Recruitment Screening Call
2. Technical & Soft Skills Interview (Head of Delivery, English)
3. Final Culture Fit Interview (COO & CTO, English)

Why Join Us?

• High-impact delivery leadership role during a critical period
• Real ownership and autonomy
• Opportunity to shape delivery across the entire engineering organization
• Exposure to SaaS, data, integrations, automation, and platform work
• Collaboration with global teams and vendors
• A strong product with real scale and momentum

WebParsers is looking for a skilled iOS Reverse Engineer to join our team. This is a full-time remote role focused exclusively on reverse engineering iOS apps for data extraction, traffic analysis, and security bypass. You’ll work with tools like Frida, LLDB, Hopper, and Burp Suite to analyze app internals and defeat protections such as SSL pinning, jailbreak detection, and obfuscation.

We offer a flexible schedule, a collaborative environment, and the chance to work on technically challenging projects that push your skills.

Required Skills

• 1+ years of iOS reverse engineering experience
• Strong knowledge of Objective-C, Swift, Mach-O binaries, and iOS runtime
• Hands-on experience with Frida, Burp Suite, and traffic interception
• Ability to bypass SSL pinning, jailbreak/root detection, anti-debugging, and obfuscation
• Static and dynamic analysis with tools like Hopper, IDA Pro, Ghidra, class-dump, otool
• Strong understanding of networking, encryption, and iOS security mechanisms
• Ability to work independently and clearly document findings
• Strong communication and English skills (B1 or higher)

Web Parsers is seeking a skilled Python Developer specializing in web scraping to join our growing team. We offer a collaborative environment, flexible scheduling, and strong opportunities for professional growth. Final-year students with relevant commercial experience are welcome to apply.

Required Skills

• Proficiency in web scraping, data gathering, and data cleaning
• Experience with web automation
• Hands-on work with BeautifulSoup, Selenium, and lxml
• Knowledge of SQL and NoSQL databases
• Ability to deploy scrapers on servers
• Strong self-management and problem-solving skills
• Excellent communication and ability to take ownership of tasks

Core Responsibilities

• Design and implement efficient web scraping and parsing solutions
• Collaborate with project managers to address client needs
• Optimize scrapers to meet performance and reliability requirements
• Continuously learn and adopt new technologies to improve workflows

Preferred Skills (Nice to Have)

• 6+ months of commercial Python experience (applications without experience also considered)
• Familiarity with Nodriver and Camoufox
• Basic JavaScript skills
• Knowledge of mobile app scraping (Android, iOS)
• Experience using Pandas for data manipulation
• Working with CAPTCHA-solving services (2Captcha, AntiCaptcha)
• Understanding of AI prompting concepts

If you’re passionate about data extraction and want to work on challenging projects in a supportive team, we’d love to hear from you. Join Web Parsers and help us push the boundaries of web scraping technology.

About Us

We are a fast-growing, innovative technology company that provides mission-critical solutions for large, global retail chains, including top brands like Uniqlo, Acne, Asics, and many others. With a footprint spanning 35+ countries and over 100 enterprise customers, our products are the backbone of modern store operations.

Now, we are launching an exciting new startup initiative within the company and are looking for a talented developer to join the founding team of this venture!

The Role

We are seeking a Mobile Developer to work on a brand-new, cutting-edge solution: a dedicated module for our core mobile applications. This module is developed as a separate package and is central to transforming how our retail clients manage their in-store inventory.

Your primary focus will be:

• Core Functionality: Developing the store inventory viewing system.
• AI Integration: Integrating with our powerful, backend-driven AI Assistant that provides real-time, intelligent guidance on inventory management.
• Offline Capability: Implementing a robust and efficient data synchronization mechanism to handle large volumes of data, ensuring the module functions seamlessly and reliably even in an offline environment.

This is a unique opportunity to build a product from the ground up, directly impacting the daily operations of some of the world's most recognizable retail brands

Requirements:

• Experience with SwiftUI
• MVVM
• SPM
• Operations/Multithreading
• Sqlite (nice to have)

Responsibility:

• Develop and update iOS Applications
• Collaborating with the team

Project Overview

We are building production-grade browser automation systems that power complex, real-world workflows in highly constrained environments. As a Senior Software Engineer, you will own and evolve automation that operates in unreliable, changing, and security-restricted browser environments—and must run consistently at scale. 

Responsibilities

This role is not about one-off scripts or basic scraping. You will design resilient, long-running automation workflows that handle partial success, retries, UI changes, and real-world failure modes across external web portals. Your work will directly reduce manual effort and turnaround time by translating complex workflows into durable automation systems that run in production every day. You will collaborate closely with engineering teams to design and operate automation infrastructure that supports critical business processes where modern APIs or integrations are limited or unavailable. Requirements (Must-have) 
- Strong software engineering background with production experience in browser automation
 - Ability to design long-running, fault-tolerant automation workflows - Hands-on experience handling unreliable external systems and changing UIs 
- Comfort owning automation systems end-to-end: design, implementation, monitoring, and debugging
 - 4–6+ years of professional software engineering experience
 - Strong proficiency in Python 
 - Hands-on experience with browser automation frameworks (Playwright, Selenium, Puppeteer)
 - Solid understanding of web technologies (HTML, CSS, JavaScript) and browser developer tools
 - Experience running browser automation in production environments
 - Familiarity with asynchronous programming, background workers, and job queues
 - Experience designing systems with retries, idempotency, and partial failure handling
 - Strong problem-solving skills and comfort working in ambiguous, evolving problem spaces
 - Experience with Git and CI/CD workflows
 - Clear communicator, comfortable working with cross-functional teams

 Nice to Have

 - Experience operating headless browsers or automation workers at scale
 - Familiarity with TypeScript and Node.js for backend services or internal tooling
 - Experience working with complex external portals (e.g., healthcare, insurance, finance)
 - Knowledge of industry data standards (e.g., HL7, FHIR)
 - Experience with cloud platforms (AWS, GCP) and containerization (Docker)
 - Background in building internal platforms, developer tooling, or automation infrastructure 
 

SoftPlus Ukraine is software development company based in Ukraine. We work with companies of various sizes and phases of maturity. Our team is composed of highly skilled professionals who are passionate about technology and constantly strive for excellence.

This position is available as both part-time and full-time:

• $3.5 / hour, meaning:
  • Part-time (4 hours/day) – $300 per month
  • Full-time (8 hours/day) – $600 per month

We are currently seeking a Data Entry Specialist to join our dynamic team and assist with daily operations for a US-based wholesale and delivery company. As a valued team member, you will play a crucial role in ensuring the smooth and efficient functioning of our back-office operations. This includes managing administrative tasks such as data entry, record keeping, and processing financial transactions. Our team consists of young and active people working from different cities and countries around the globe.

Tasks:

• Accurately input, update, and maintain project-related data in the system.
• Verify and cross-check information for accuracy and completeness.
• Assist in managing and organizing data, ensuring it is easily accessible to the team.
• Collaborate with other team members to address data discrepancies and resolve issues.
• Generate reports and provide administrative support for project data-related tasks.

Requirements:

• Finished or unfinished Bachelor’s degree.
• High attention to detail and strong organizational skills.
• Proficiency in basic computer software, including MS Excel, Word, and other data management tools.
• Ability to work independently with minimal supervision.
• Strong communication skills and ability to collaborate with a global team.
• English level B1+ (Intermediate).
• Available to part-time working schedule from 14:00 (or 16:00) to 20:00, Monday through Friday, with an optional 30-minute lunch break.

Would be a plus:

• Experience in field or support

We offer:

• A 2-week paid probation period with the potential for permanent hire.
• Opportunities for professional growth and career development.
• A friendly, supportive, and collaborative work environment.
• Exciting projects utilizing the latest technologies.
• The chance to work with a talented, global team of professionals.

If you are passionate about software quality and want to take your skills to the next level, we would love to hear from you! Join our team at SoftPlus Ukraine. and contribute to the success of our innovative projects.

We’re building a search engine for video content.

Think ChatGPT, but for videos that have actually been seen and heard.

At Oriane, we index and understand social video at a massive scale using computer vision, audio, and speech models. Our tech is already used by brands like Dior, Estée Lauder, and Sony.

You can test the product here: oriane.xyz

What you’ll work on

• Large-scale video sampling, indexing, and retrieval

• AWS infrastructure at scale

• Tech stack: Python, Nuxt, Nest.js, React

• Infra: AWS Lambda, PostgreSQL, OpenSearch, ClickHouse, Kubernetes

• Computer vision, audio, and speech models

What we offer

• Full remote, flexible hours

• Relocation package after 1 year

• Work at a US company with a global team, already part of the most selective programs like LVMH and Antler

If you like hard technical problems and building foundational tech, let’s talk.

We’re looking for a true mate in our Raccoon Gang, who’s ready to lead projects of the entire SDLC. Our PM team evolves constantly and has enough experience to deal with the most complicated challenges. At the same time we appreciate active participation in the day-to-day life of the team and be sure, that your voice will be heard while building the new processes or adapting the current organizational process assets.

If you’re a veteran, don’t hesitate to send your CV—we’ll be glad to see you in our Gang!

Requirements

• 1.5+ years managing software development projects.

• Experience in the simultaneous management of several projects.

• English: Upper-Intermediate and higher.

• Knowledge and practical experience in predictive and hybrid development approaches.

• Strong analytical and problem-solving skills.

• Good organizational and planning skills.

• Experience in facilitation techniques.

• Experience in Requirements Life Cycle Management.

• Project Change Management skills.

• Experience in tracking the team’s progress.

• Knowledge of the Discovery Phase process.

As a plus

• Experience in managing e-learning projects.

• Experience in the Earned Value Management model.

• Professional certification.

Responsibilities

• Project management of full-cycle software development projects (from Initiation to Closure).

• Resource Management: Planning, Monitoring team loading, resolving resource plan conflicts, controlling utilization.

• Planning cost management and financial reporting.

• Ensuring project quality and stakeholder satisfaction.

• Risk and issue management.

• Monitoring project progress.

• Maintaining reporting and documentation.

• Contributing to establishing and adapting internal PM processes.

• People Management: managing team dynamics, contributing to performance plans, and managing conflict.

• Presenting and advocating proposed solutions—covering scope, budget, and timelines- to internal stakeholders and clients to gain alignment and approval.

• Close work with the internal stakeholders to map company interests with client expectations.

We offer

• Remote work with a flexible working hours.

• Paid vacation: 20 days per year.

• Paid sick-leave: 15 days per year.

• Family leave.

• Compensation for English courses.

• Compensation for educational and sport activities.

• Compensation for psychologist.

• Internal lectures and knowledge sharing.

We are looking for an experienced Legal Team Lead to join our European crypto project — a fast-growing ecosystem providing blockchain-based financial services, exchange, and payment solutions. The role involves leading the legal department, ensuring compliance with European regulations, and supporting strategic business development in the cryptocurrency industry.

Key Responsibilities:

— Lead and manage the legal team across EU operations.

— Ensure full compliance with MiCA, AML/CTF, GDPR, and other relevant EU financial regulations.

— Draft, review, and negotiate contracts, partnership agreements, and investor documentation.

— Advise management on corporate structure, licensing, and risk mitigation strategies.

— Supervise legal due diligence for token listings, exchange operations, and payment integrations.

— Coordinate communication with external legal advisors, auditors, and regulators.

— Monitor regulatory developments and implement internal policies accordingly.

— Report directly to top management and participate in strategic decision-making.

Requirements:

• European location is a must!

— Master’s degree in Law (LL.M or equivalent).

— 5+ years of experience in fintech, blockchain, or financial law.

— Strong knowledge of EU crypto regulations (MiCA, AMLD5/6, GDPR).

— Proven leadership experience in managing a legal or compliance team.

—Excellent command of English (additional European languages are a plus).

• Russian or Ukrainian is a must!

— Strong attention to detail and the ability to make balanced legal and business decisions.

Conditions:

• Salary for full-time
• Salary review 2 times a year

— Format: Remote

— Employment type: Full-time

— Schedule: Flexible hours aligned with European time zones

— Opportunity: Build and lead the legal structure of one of the most innovative crypto companies in Europe

If you are interested, please, send your full and updated CV and telegram :)

Mticket is an organization specializing in ticket sales and organizing concerts and tours for world-class artists around the world. We collaborate with major concert venues, ticket operators, and partners in different countries to create unforgettable shows for thousands of spectators. Check out our projects: https://ntrteam.com/

We are looking for an experienced targeting specialist to join our team.

Your tasks:

• Launching and optimizing advertising campaigns on Meta and TikTok.
• Working with different markets (Europe, Asia, MENA).
• Creating campaign structures, segmenting audiences, creating hypotheses and A/B testing them.
• Working with splits, funnels, retargeting, and creative formats.
• Collaborating with the design team, a talented targeting specialist, and a project manager.
• Analyzing effectiveness (CPL, CAC, ROAS, ROMI), regular reporting.
• Scaling profitable campaigns.

Who we are looking for:

• 3+ years of experience in performance marketing (targeting).
• Practical experience working with budgets of $3–5k per month+.
• Ability to work independently: plan, execute, analyze.
• Experience with events/ticket campaigns is a big plus.
• Systematic thinking, results-oriented, minimum theory - maximum action.
• English at a level sufficient to work with foreign interfaces and communicate with partners (B1+).

We offer:

• Remote work.
• People-oriented management without bureaucracy.
• A cool professional team that is ready to listen and understand.
• Competitive salary.
• Work in a rapidly growing Ukrainian product company.

We are waiting for you to join our team!

We are looking for our Crypto/Web3 Ecosystem Listing Manager to develop our products on USA, Canada, LatAm and Asian (Hong Kong, Japan, South Korea, Malaysia, Singapore, Phillipines, Thailand, Vietnam etc.) Web3/Crypto markets. We are considering collaboration with Junior employees (start from comission payment, after 3 month - salary + comission) that have little experience and are willing to buld career in Crypto Product company or experienced ones (Salary + comission)

Cooperation format: Remote

Start: ASAP

Remuneration: Based solely on commission from closed deals (no fixed salary).

Commission Structure:

• Sales from $1,000 to $4,999 — 7%

• Sales from $5,000 to $9,999 — 10%

• Sales from $10,000 to $19,999 — 15%

• Sales from $20,000 and above — 18%

• Sales reaching $50,000 — 20%

• Sales reaching $100,000 — 25%

Commission Distribution:

If a deal is closed with the participation of other company employees, the commission will be shared among all involved team members in proportion to their contribution. The distribution will be coordinated and approved by management.

Work Schedule:

Full-time availability (approx. 8 hours per day, Monday to Friday) is expected to ensure consistent communication and productivity.

Tasks:

• Talking about PointPay products;

• Finding new customers through cold prospecting;

• Dealing with "hot" contacts that come from a supervisor;

• Presenting and selling company products;

• Providing support to new customers.

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, LatAm and Asia (Hong Kong, Singapore)

Remote work from anywhere

Flexible working schedule —  you work when you are comfortable - the main thing for us is your result

Format: Remote, Part-time/full-time

Salary - agent-comission based type - the more you rise income for the Company - the more you earn. 

After you bring income to the Company - the base salary can be added, size according to your results.

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

If you are interested, please, send your full and updated CV with telegram link ;)

 📍 Format: Remote, Part-time (19:00-7:00 GMT3+ night shift CET) 16 shifts per month
💼 Company: PointPay — global crypto services ecosystem (Exchange, Wallet, Payment System, Launchboard)

🔹 Requirements

• 2+ years in customer support
• 1+ year in crypto/web3 (is a must)
• English C1+, Russian or Ukrainian C1
• Experience in Google Sheets (reports, formulas)
• Customer care orientation
• High writing grammar and attention to detail

🔹 Responsibilities

• Customer support via Intercom
• Managing and auditing user accounts
• Manual transactions
• Reporting

Required domain experience

Blockchain / Crypto 1 year

Required languages

English C1 — Advanced

Russian C1 — Advanced OR Ukrainian Native

We offer:

Our team is 70% Ukrainians and people from EU, Mexico, Latam and Asia (Hong Kong, Singapore)

Remote work from anywhere according GMT 3+

Flexible working schedule — 2 days of work, 2 days of weekend) You work only 4 or 3 days per week ^_^

Format: Remote, Part-time ( 19:00-7:00  CET night shift)

Salary 1000-1200$ from start

Right now we don’t cover vacation and sickleaves, but we have regular salary review after approbation period and 2 times a year

Career and professional development in deep Web3 direction

Learning and support from our friendly team :)

If you are interested, please, send your full and updated CV with telegram link ;)

We are seeking a skilled and experienced Tech Lead to join one of our team on an outsourcing basis. The ideal candidate will have a strong background in leading development teams, solving complex problems, and engaging with clients to address their needs. This role requires a proactive leader who can manage and inspire a team, design scalable architectures for new solutions, and effectively present these solutions to clients.
 

General project description Banking app focused on card issuing and money transfers.
 

Project stage We just start a development process. Our main priority is a product quality on this step. It is crucial for us to build an effective and agile solution.
 

YOUR BACKGROUND

• At least 5 years of experience as Software Developer.
• Proven experience as a Tech Lead or similar leadership role in software development.
• Experience with banking or fintech projects.
• Experience in solution design for complex microservice-based architectures.
• Understand the big picture and offer insightful advice about technologies and projects.
• Strong problem-solving skills and the ability to manage and resolve team conflicts effectively.
• Excellent communication and interpersonal skills, with experience in client-facing roles.
• Proficiency in designing and implementing software architectures.
• Clean coding methodologies (SOLID, YAGNI).
• Professional .NET backend development experience.
• Experience writing and using REST APIs using ASP.NET Web API.
• Wide experience with Docker is required.
• Databases: SQL, NoSQL. Experience with queue (Rabbit, Kafka).
• English level - В2.
   

Skills that will be a plus:

• Cloud: AWS.
• Experience with Kubernetes.
• Experience in working with grpc protocol.
   

Responsibilities

1.Team Management: Lead and mentor a team of developers, ensuring effective collaboration and productivity.

2.Problem Solving: Identify and address issues within the team and development processes, implementing solutions to enhance performance and efficiency.

3.Communication: Collaborate with the Project Manager and the client’s technical representatives to clarify requirements, present technical solutions, and participate in demos. (No direct client management or delivery ownership — handled by PM.)

4.Architectural Design: Design and develop architectural solutions for new features and products, ensuring they meet client requirements and industry best practices.

5.Presentation Skills: Prepare and deliver clear and compelling presentations of architectural designs and solutions to clients and stakeholders.

IGAMINGHUNT team is growing, and we are looking for an experienced Recruitment Team Lead who combines strong hands-on recruitment expertise with proven leadership skills and a structured, results-driven approach.

The position is opened in one of the two locations - Valencia, Spain or Limassol, Cyprus.

Requirements:

• 7+ years of end-to-end recruitment experience across a variety of roles and seniority levels
• 4+ years in a leadership role, managing high-volume hiring and diverse role types, ideally across different business functions
• Proven experience building, scaling, and training recruitment teams
• Experience managing and motivating fully remote and distributed teams
• Fluent English, Ukrainian
• Strong hands-on mindset and readiness to personally close vacancies, including complex and senior roles
• Systematic, process-oriented approach with a strong focus on efficiency and measurable outcomes
• Positive, approachable, and people-oriented personality with strong stakeholder management skills

Nice to have:
 

• Previous experience in iGaming / gambling or other high-growth, fast-paced industries
• Background in a recruitment agency environment

Responsibilities:

• Scale and develop the recruitment function, including hiring and onboarding new recruiters
• Lead, mentor, and support a distributed recruitment team, ensuring high engagement and performance
• Own and continuously improve recruitment processes, tools, and workflows
• Drive and optimise team KPIs, ensuring consistent delivery against hiring targets
• Manage full-cycle recruitment for key and hard-to-fill roles, remaining hands-on where needed
• Partner closely with client stakeholders and company representatives to understand business needs and translate them into effective hiring strategies
• Design and implement structured onboarding and training programmes for recruiters
• Introduce best practices for remote recruitment operations and cross-location collaboration

What’s in it for you:
 

• Relocation covered by the company
• Fixed salary + bonus system
• 7 hours working schedule (or 3 extra days off per month)
• Office work format with opportunity to work remotely
• 20 days of paid vacation

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join our team!