Jobs at Djinni

About the Role 

We are looking for a strong technical leader to take ownership of production support for a B2B e-commerce platform. 

This role is focused on system stability, incident management, and technical coordination. New feature development is not part of the scope. 

Responsibility, leadership, and communication are top priorities. 

Requirements 

• Strong Python 3.x knowledge Production experience with Django 
• Solid understanding of Django ORM and DRF Strong SQL skills and query optimization 
• Experience with PostgreSQL / MySQL / MS SQL Server 
• Solid understanding of OOP and SOLID principles 

• English level B2+ and higher 

   

Responsibilities 

• Ensure stability and reliability of the production system 
• Investigate and resolve incidents (root cause analysis) 
• Review and validate support-related code changes 
• Optimize backend performance and database queries 
• Coordinate the support team 
• Communicate with stakeholders regarding incidents and system status 
• Make technical decisions within the existing architecture 

Nice to have: 

• Celery / Redis Async programming 
• Experience with e-commerce or B2B platforms 

Important 

• English level B2+ and higher 
• High level of ownership and accountability 
• Ability to handle critical production incidents 
• Strong communication skills 
• Stress resilience

We are looking for an experienced Email Marketing Consultant who can transform our email channel into a consistent source of qualified leads through smart automation, precise segmentation, and data-driven optimization. If you know how to turn complex technical services into high-converting email journeys — this role is for you.

Project work.

Requirements:

• Previous working experience in IT Outsourcing/Outstaffing
• Strong experience building marketing automation flows with conditional logic (If/Else)
• Confident work with custom fields (including multi-select) and tag-based segmentation
• Ability to set up Lead Scoring and integrate workflows through API connections
• Experience synchronizing data between CRM (e.g., Pipedrive) and email tools (ActiveCampaign or similar)
• Skilled in running, analyzing, and interpreting A/B tests

Nice to have:

• B2B experience across industries such as Healthcare, AI, FinTech, and Real Estate
• Ability to package complex technical case studies into clear, value-driven email funnels demonstrating expertise
• Experience integrating email with multi-channel activities (Clutch, LinkedIn, PPC landing pages, and other channels)

Responsibilities:

• Turn the email channel into a stable generator of qualified leads (MQL/SQL) through nurturing, segmentation, and identifying commercial intent
• Rebuild existing flows: design personalized automation sequences tailored to specific industries (Healthcare, AI, FinTech) from the very first touchpoint
• Reactivate and validate the current database: segment, clean, enrich, and implement mechanisms to assess subscriber buying intent
• Continuously optimize conversion metrics (CTR, click-to-website, case study visits, service page visits)
• Scale acquisition by introducing new entry points (Clutch, LinkedIn, PPC landing pages) and configuring their processing logic inside ActiveCampaign

We offer:

• Remote work
• Work schedule is flexible — a fixed number of hours that you need to work per month
• 20 days off per year (10 days every 6 months are charged), unused days do not burn out
• Reimbursement of 5 sick days per year
• The office is located in the city center (parking area available) and a summer rest zone
• Partial compensation for external courses/conferences (after the completion of the Adaptation Period)
• Partial compensation for external professional certifications
• English group lessons in the office with teachers (free of charge; 2 times a week)
• Reimbursement for sports or massage
• Large library with a scheduled purchase of new books every half a year
• Yearly Individual Development Plan (after the completion of the Adaptation Period)

About the Project:

We are developing a next-generation high-load financial exchange platform designed to handle large volumes of real-time transactions with strict latency, scalability, and security requirements. The system operates in a mission-critical environment where reliability, performance, and fault tolerance are essential.

Position Overview:

We are looking for a Senior Backend Developer with strong expertise in C# and .NET to design and build core backend services powering a high-performance financial exchange system.

You will be responsible for developing low-latency services, ensuring system scalability, and maintaining high availability under heavy load conditions.

Responsibilities:

• Design and implement scalable backend services using C# / .NET;
• Develop high-performance APIs and real-time transaction processing components;
• Optimize system performance for low-latency operations;
• Design and maintain microservices architecture;
• Work with distributed systems and event-driven architectures;
• Implement robust security practices for financial systems;
• Collaborate with frontend, DevOps, and QA teams;
• Participate in architecture discussions and technical decision-making;
• Conduct code reviews and mentor other engineers.

Requirements:

• 5+ years of backend development experience;
• Strong expertise in:
  • C#
  • .NET (Core / .NET 6+);
• Experience building high-load, distributed systems;
• Strong understanding of:
  • Microservices architecture;
  • RESTful APIs;
  • Multithreading and asynchronous programming;
  • Memory management and performance optimization;
  • SQL and NoSQL databases;
  • Caching systems (Redis or similar);
  • Message brokers (Kafka, RabbitMQ, etc.).
• Experience with cloud platforms (AWS, Azure, or GCP);
• Experience with Docker and Kubernetes;
• Strong knowledge of system reliability, scalability, and monitoring;
• Upper-Intermediate English or higher.

Nice to Have:

• Experience in fintech, trading platforms, or exchange systems;
• Knowledge of financial market infrastructure;
• Experience with real-time streaming systems;
• Understanding of high-availability and fault-tolerant design patterns.

We’re looking for a Senior Database Architect to help address analytics limitations identified during a recent technical audit, strengthen the platform’s security and scalability, and support the migration to a new cloud provider.

Key requirements

• 5+ years of experience with Microsoft SQL Server, including advanced performance optimization
• Strong expertise with Entity Framework 6.x for ORM operations
• Solid experience in database schema design and migration management
• Hands-on experience with connection pooling and database performance tuning
• Strong knowledge of stored procedures and complex query design
• Experience with Cloud SQL for SQL Server and BigQuery architecture/design
• Practical experience building ELT pipelines using Cloud Data Fusion and Dataform
• Knowledge of dimensional modeling
• English: Upper-Intermediate (B2)

Hi! We are looking for a Content Manager to manage and create content for our eCommerce website and social media channels. The main focus of this role is product-related content: creating and updating product descriptions, managing images, and producing high-quality content using AI tools.

Responsibilities:

• Create, edit, and manage product content for the eCommerce website (product descriptions, titles, specifications, and collections).
• Write clear, engaging, and conversion-oriented product descriptions.
• Manage product content and visual assets on the website, including organizing, updating, and maintaining images and related materials.
• Ensure all product content is accurate, consistent, and aligned with the brand tone of voice.
• Manage and update website content via CMS.
• Collaborate with marketing, design, and development teams to support launches and updates.
• Review and improve existing content based on feedback and performance.
• Create and publish content for social media related to products, promotions, and campaigns.

Requirements:

• Strong English level (B2+) — written and spoken.
• Proven experience as a Content Manager or similar role.
• Experience working with website content (CMS experience is a plus).
• Ability to work with AI content-generation tools and refine AI-generated texts.
• Experience uploading and managing product images and content in CMS.
• Experience working with product content for online stores.
• Understanding of social media platforms and content formats.
• Excellent writing, editing, and proofreading skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to detail and a structured approach to work.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- Paid vacation and sick leave — because your well-being matters;

- Remote work format

- An amazing team, warm atmosphere, and engaging corporate events.

Responsibilities:

• Test features against requirements — analyze acceptance criteria, design flexible and resilient test scenarios using test design techniques to maximize coverage and minimize risks.
• Document and prioritize defects — create reproducible steps, attach screenshots/logs, and provide clear descriptions to speed up bug fixing.
• Maintain test documentation — checklists, regression notes. Keep documentation up-to-date and scalable as the product grows.
• Prepare Release Candidates for production:
  • Validate build stability
  • Work with configuration files (JSON): verify flags, values, and conditions affecting production functionality
• Set up and validate A/B tests — help define conditions and ensure experiments run correctly for target user segments.
• Take ownership of quality — understand how testing impacts product, users, and business. Be able to defend quality decisions and take initiative in edge cases.
• Participate in cross-team activities — planning, retros, discussions. Maintain product quality through collaboration with development, analytics, design, and marketing.

Requirements:

• 2+ years of QA experience, preferably in mobile or cross-platform products. 
• Ability to work with requirements, independently design test scenarios, and assess risks.
• Strong understanding of mobile platforms (iOS & Android): architecture basics, UI/UX patterns, background behavior, permissions, and app lifecycle.
• Ability to select test devices — justify device/OS selection based on target audience, market, and product specifics.
• Understanding of iOS Sandbox and Google Wallet — limitations, security policies, and testing specifics for payments and authorization flows.
• Experience with mobile testing and debugging tools:
  • Charles Proxy (traffic interception & analysis)
  • Xcode & Android Studio (logs, simulators/emulators, builds)
  • Jenkins or other CI/CD tools (pipeline & logs understanding)

Would be a plus: 

• Experience in product companies
• API testing experience
• Experience with subscription-based products
• Experience with content-based applications

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Almus is looking for a Data Scientist to join our Analytics team and build production-grade machine learning models that directly impact marketing and business performance.

You will work on end-to-end ML solutions, from data and features to deployment and monitoring, focusing on improving LTV prediction quality, optimizing ML-driven costs, and driving key metrics such as LTV, ROAS, retention, and CAC. This is an individual contributor role with strong ownership, close collaboration with Marketing, Product, and Data teams, and a clear focus on real business impact.

Apply to join Almus and take ownership of high-impact data initiatives!

Responsibilities

• Design, develop, and deploy machine learning models to production
• Improve product and business decision-making through data-driven approaches
• Build and evolve end-to-end ML pipelines (data → features → model → inference → monitoring)
• Drive measurable impact on key product and commercial metrics
• Standardize ML approaches within the team (best practices, documentation, reproducibility)
• Provide technical input to the architecture of analytics and ML infrastructure
• Develop and deploy models that drive growth in LTV, ROAS, retention, and CAC
• Influence performance and lifecycle marketing strategy
• Act as a domain expert and collaborate closely with Marketing, Product, and Data Engineering teams

What We Look For

• 3+ years of experience as a Data Scientist / ML Engineer
• Experience working with mobile subscription-based products
• Strong Python skills (production-level code)
• Solid knowledge of classical machine learning algorithms and practical experience applying them
• Experience with feature engineering, model evaluation, and bias–variance trade-offs
• Hands-on experience with marketing models such as LTV, churn, cohort, and funnel modeling
• Experience with attribution, incrementality, and uplift modeling
• Strong SQL skills and experience working with analytical datasets
• Experience with production ML systems and A/B testing

• English level: Intermediate+

   

Nice to have

• Experience with BigQuery
• MLOps experience (Docker, CI/CD, model registres)
• Experience working with performance marketing data (Meta, Google Ads, Adjust)
• Knowledge of causal inference

• Experience with AutoML and Bayesian models

   

We Offer

• Exciting challenges and growth prospects together with an international company
• High decision-making speed and diverse projects
• Flexibility in approaches, no processes for the sake of processes
• Effective and friendly communication at any level
• Highly competitive compensation package that recognizes your expertise and experience, Performance Review practice to exchange feedback and discuss terms of cooperation
• Flexible schedule, opportunity to work in a stylish and comfortable office or remotely
• Respect for work-life balance (holidays, sick days - of course)
• Bright corporate events and gifts for employees
• Additional medical insurance
• Compensation for specialized training and conference attendance
• Restaurant lunches at the company's expense for those working in the office, endless supplies of delicious food all year round
   

DeepX is looking for LLM engineer (Middle).

Core Requirements (Must-Haves):

• Mandatory Commercial Experience:
  • If you have a background as a developer (e.g., Python Backend, MLOps, Machine Learning, NLP), you must have at least 1 year of dedicated commercial experience with LLMs.
  • If you started your career directly with LLMs, you must have 1.5-2+ years of commercial experience.
• Commercial RAG Application: Proven experience implementing RAG (Retrieval-Augmented Generation) solutions in a commercial environment. You should be prepared to discuss in detail which RAG approaches you have used on your projects.
• Deep Technical Knowledge: A fundamental understanding of, and readiness for, a deep technical discussion on topics such as retrieval strategies, data chunking, embeddings, and vector databases.
• Advanced Prompt Engineering: Strong, practical skills in prompt engineering and context engineering, with the ability to discuss your techniques and their impact in detail.
   

Nice-to-Have:

• Experience working with local or open-source LLMs (e.g., Llama, Mistral).
• Hands-on experience with fine-tuning local LLM models.
• Experience in creating MCP servers.
• Understanding of the A2A (Agent-to-Agent) protocol.
  
  Additional skills:  Qwen, Mistral, Phi, BERT, Transformers, Ollama, vLLM, LoRA,  LLM, NLP, OpenAI, GPT, Anthropic, Claude, Gemini, Gemma, Llama, Mistral, Deepseek

Welcome to Drawer.AI!

- What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.  
- Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.  
- Why join now: Real customers are pushing our roadmap faster than our current front-end team can build.

We’re looking for a Senior React Developer (WebGL / Three.js) to build interactive, high-performance WebGL features for a product environment. This is a hands-on role with ownership over rendering architecture, performance, and user experience.

Key Responsibilities:

• Build interactive web experiences using WebGL & Three.js.
• Integrate WebGL functionality into React-based web applications.
• Optimize performance, rendering pipelines, and browser memory usage.
• Work closely with product and cross-functional engineering teams.
 

Requirements:

• 8+ years of experience in frontend development.
• Strong hands-on experience with React.
• 3+ years of hands-on experience with Three.js / WebGL.
• Solid knowledge of JavaScript and TypeScript.
• Experience with WebGL performance optimization.
• Product-oriented mindset and ability to work independently.
• Senior-level ownership and technical decision-making.

Nice to have:

• React Three Fiber.
• GLSL / shaders.
• Experience working with complex visual or interactive web interfaces (edited).

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

As an Operations / Payments Support Manager, you will operate at the core of our payment infrastructure, ensuring the stability, availability, and correct functioning of payment providers across all brands. Acting as a real-time operational layer between payment providers, internal technical teams, and business stakeholders, you will monitor transaction flows, respond to incidents, minimize downtime, and maintain smooth payment operations.
This role is ideal for candidates with a strong operational mindset who are comfortable working in dynamic, high-responsibility environments.
 

Your Tasks:

• Monitor payment providers, transaction flows, and system statuses across platforms;
• Ensure availability and correct functioning of PSPs and APMs;
• Track and analyze payment incidents, delays, or abnormal behavior;
• React promptly if a payment provider goes down or becomes unstable;
• Disable and re-enable payment methods when required;
• Investigate issues and identify root causes in collaboration with internal teams;
• Escalate critical incidents when necessary;
• Maintain clear internal records of incidents, actions taken, and resolutions;
• Follow established operational procedures and contribute to their continuous improvement;
• Monitor payment method conversion across brands and identify drops in Approval Ratio;
• Analyze payment performance using analytics tools to determine causes of conversion decline;
• Manage granting access to BO and providers’ systems for internal departments.
   

Our Criteria:

• Solid understanding of payment systems, providers, and transaction flows;
• Experience in iGaming, Forex, Adult, or similar high-load industries will be a strong plus;
• Ability to stay calm, focused, and effective in incident-driven and high-pressure situations;
• Strong sense of ownership and responsibility for operational outcomes;
• Experience with analytics tools and understanding of payment Approval Ratio metrics will be an advantage.
   

Our Offer:

• We are global, we don’t stick to office or remote options only;
• We trust each other and provide unlimited vacation days and sick-leaves;
• We support our people and offer relocation options for team members who are interested;
• We encourage growth and cover 50% of learning expenses;
• We hold yearly performance reviews to support development and reward results with regular performance bonuses;
• We believe in potential and prefer to promote internally, building our company around talent above anything else;
• We are small enough to hear every opinion, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact;
• We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.

🌿About the company
RYVE is a brand of inspirational and lifestyle products selling on Amazon.com and Amazon.ca. You can explore the product portfolio here: amazon.com/ryve

🔹 7 years in the market

🔹 team of 22 people

🔹 annual revenue of ~$2.3M. 

RYVE is not an early-stage startup. It is a profitable, well-structured business with solid data, modern tooling, and clear processes.

This role is designed for someone who is comfortable taking full ownership of Amazon operations. The focus is not aggressive scaling, it’s execution quality, profitability, and continuous optimization of an already strong product portfolio. You will work directly with the Founder, gain access to advanced Amazon frameworks and communities, and turn insights into measurable performance improvements.

We are looking for someone proactive, structured, and operationally strong, the person who is able to confidently manage the day-to-day of an Amazon brand while steadily improving commercial performance.

🎯Mission of the role

As an Amazon Brand & Operations Manager, you will

🔸Own and continuously improve RYVE's Amazon operations and commercial performance

🔸Drive month-over-month gains across listings, inventory, promotions, and account health

🔸Contribute directly to sustainable profit growth through execution quality

🔸Inform product development with data, customer insights, and market feedback

You will

🔸Report directly to the Founder and CEO

🔸Work closely with the PPC management, graphic design, and product development teams

🔸Serve as the single point of accountability for all Amazon and marketplace operations

  ⚙️ What You'll Be Doing

🔹Own and manage listing optimization, keyword research, and CRO experiments, briefing the design team on asset improvements

🔹Maintain Seller Central operations, including account health, reimbursements, and troubleshooting

🔹Drive pricing strategy, manage deals, and run promotional campaigns

🔹Handle inventory and supply chain planning, i.e., forecasting, purchase orders, inbound shipments, and FBA stock levels

🔹Identify inefficiencies and implement process improvements and light automation

🔹Keep secondary marketplaces such as Etsy, Faire, and Shopify running smoothly with minimal maintenance

Experience and skills:

🔸3-5+ years of hands-on Amazon FBA experience at 7-figure revenue scale

🔸Full end-to-end ownership of listings, inventory, pricing, promotions, and Seller Central

🔸Advanced Google Sheets skills i.e. forecasting and operational analysis

🔸Proficiency with Helium10, DataDive, or comparable tools

🔸English B2 (Upper Intermediate) 

It will be a plus if you have experience with: 

🔹Scale Insights or similar bid management tools

🔹Looker Studio or equivalent BI and dashboarding tools

🔹Gorgias or equivalent customer service platforms

🔹Sellerise, TrueOps, or similar reimbursement tools

🔹Listing experiments and CRO tests

🔹Advanced Amazon analytics stacks and automation workflows

  💼Compensation and Benefits
 

🌴 20 paid vacation days per year + local public holidays with flexible scheduling

🌍 Fully remote with flexible hours (minimum 2–3 hours daily overlap with CET required)

🚀 Direct access to the founder, advanced analytics stack, and elite Amazon communities & masterminds

If you feel this role is a strong match for your experience, we’d love to hear from you!

Required skills:

• 2.5+ years of commercial experience in software testing
• Strong knowledge of testing theory and methodologies
• Solid understanding of SDLC, STLC, and defect lifecycle
• Proven experience in mobile application testing (Android and iOS)
• Hands-on experience with mobile-specific testing scenarios (different devices, OS versions, screen sizes, permissions, network conditions)
• Proficiency in testing tools (e.g., JIRA, TestRail, Qase)
• Intermediate to upper-intermediate level of English (spoken and written)
• Excellent attention to detail

Will be a plus:

• Experience with both mobile and web testing
• Experience in requirements analysis and acceptance criteria review
• Familiarity with Qase or TestRail
• Understanding of mobile UX guidelines (iOS Human Interface Guidelines / Material Design)

Responsibilities:

• Perform manual testing of mobile applications (Android and iOS) across different devices and OS versions
• Execute functional, non-functional, regression, and smoke testing
• Create, maintain, and improve test documentation (test cases, checklists, test plans)
• Participate in sprint planning, requirements analysis, and test design
• Collaborate closely with developers, product owners, and designers in an Agile environment
• Identify risks, edge cases, and usability issues specific to mobile platforms
• Contribute to improving QA processes and testing approaches

We offer:

• Direct cooperation with the customer
• Dedicated HR/ Client Manager
• Regular performance reviews
• Competitive salary, medical insurance, 30 working vacation days
• Regular corporate events, team buildings, etc.

Project description:

Studytube is a fast-growing Dutch company transforming the way organizations manage learning and development through our all-in-one Learning Experience Platform (LXP).

Keywords: adaptive learning, gamification, online role-playing, and management dashboard.
https://www.studytube.com/

Head of product  job description

UAPP.AI  is an AI-focused product IT company founded in 2018 that specializes in creating, launching, and monetizing mobile applications and web products with over 10 million combined installs for global markets. 

We create our own products & apps — design, build, monetise, and scale them to millions of users worldwide.

Now we are looking for a Head of product to drive the development and growth of our new products (Web2Web Subscriptions)

Responsibilities:

• Implementation the long-term vision and strategy of the product and roadmap for web-based subscription products based on market research, competitive analysis, and user feedback.
• Web2Web funnel optimization: leading of design, build, and optimize web funnels, including landing pages, onboarding flows, and paywalls to increase conversion rates.
• Development of subscription models, pricing strategies, and monetization funnels to improve Average Revenue Per Paying User (ARPPU). Deveraging market research, user data, and best practices to fuel continual ARPPU growth.
• Data-Driven decision making: analyze user behavior, funnel metrics, and LTV/CAC ratios to identify bottlenecks and growth opportunities.
• Development of the strategy, pricing, and revenue optimization (e.g., A/B testing).
• Collaborate closely with development, design, and QA teams to ensure efficient implementation of features, improvements, and strategic initiatives that maximize monetization.
• Establishment and continuously improve processes for product development and team operations to maximize efficiency, quality, and velocity.

• Foster a performance-driven team culture that embraces accountability, rapid iteration, and relentless pursuit of results.

   

Requirements:

• 3+ years of experience in product management (with a proven history working on subscription-based digital products)
• Deep understanding of Web2Web development and growth processes.
• Understanding and responsibility for key product metrics: MAU/DAU, Retention, Churn, LTV, ARPU, Conversion Rate and Stickiness, with a systematic approach to their improvement through data analysis, product experiments and funnel optimization (including web2web and paywall‑flows)
• Strong experience with analytics, split testing, and key product metrics
• Ability to set clear requirements for development teams and monitor execution
• Hands-on experience with project management tools like Jira, Asana, and others
• Manual QA skills are a plus

• English proficiency is a plus.

   

Nice to have:

Ability to take a systematic approach to solving a problem and you are result-oriented in your work 

Outstanding communication, leadership, and stakeholder management skills.

We offer:

Competitive salary.

Remote.

Opportunities for professional growth and development.

A dynamic and fast-growing team environment.

The ability to make a real impact on the product and see tangible results.

Client

Our client is a leading global investment company dedicated to delivering innovative investment solutions. They maintain operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and ensure high service quality across their applications and platforms.

Team

The successful candidate will join the IT Application Support team and work closely with colleagues to manage business‑critical incidents, drive timely resolutions, and support continuous improvement initiatives in collaboration with internal IT teams and external providers.

Position overview

Our client is looking for an Application Support Analyst who will be responsible for managing incidents across multiple applications. The primary goal of this role is to restore normal service operations quickly while minimising business disruption, investigating root causes, and implementing durable fixes.

You will also support change initiatives aligned with Change Management practices and proactively enhance support capabilities through automation, monitoring improvements, trend analysis, and knowledge sharing.

Support is provided within an 8 AM – 6 PM window on a shift basis (UK time), with variable start times (8, 9, or 10 AM) to complete an 8‑hour workday. Out‑of‑hours on‑call support is required on a rotational basis approximately once every 4–5 weeks (covering the full work week and weekend).

Responsibilities

• Ensure team services meet client requirements and SLAs.
• Support the management of business‑critical incidents, providing accurate status and impact updates to stakeholders.
• Investigate incidents and defects thoroughly while maintaining system and service integrity.
• Record and update incidents according to the Incident Management Matrix and SLAs, ensuring timely resolution and service restoration.
• Identify and escalate operational risks related to capacity and performance to prevent service degradation.
• Adopt and promote ITIL and service management best practices, ensuring alignment across processes and controls.
• Maintain effective support processes for software and systems across platforms with clear escalation paths.
• Provide technical support and guidance to users, liaising with IT teams and third‑party vendors for complex issues.
• Participate in shift and out‑of‑hours support rotas to ensure coverage for critical systems.
• Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles.

Requirements

• Recent experience with InterSystems Caché and ObjectScript, including coding and debugging.
• Familiarity with SQL for investigation, reporting, and remediation activities.
• Experience with software transition and release management, QA/UAT support, and disaster‑recovery planning.
• Ability to produce clear technical documentation, use cases, and activity diagrams.
• Good spoken English.
• End‑to‑end support experience, including incident and problem management, trend analysis, and post‑incident reviews.

Nice to have

• Degree in Computer Science or an equivalent technical qualification.
• IMC or similar certifications demonstrating knowledge of the investment management domain.
• Experience working in investment management firms with an understanding of investment operations.
• Proficiency with Microsoft Office and familiarity with ITSM/ticketing tools and monitoring platforms.

Client

Our client is a leading global investment company dedicated to delivering innovative investment solutions. They focus on maintaining operational excellence by prioritising seamless IT service management and proactive incident resolution to minimise business impact and maintain high service quality across their applications and platforms.

Team

The successful candidate will join the IT Application Support team and will work closely with colleagues to manage business-critical incidents, drive timely resolutions, and support continuous improvement initiatives through collaboration with various IT teams and external providers

Position overview

As an Application Support Analyst, you will be responsible for incident management across multiple applications. Your primary focus will be restoring normal service operations swiftly while minimising business disruption, investigating root causes, and implementing durable fixes. You will support change initiatives aligned with Change Management practices and proactively enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.

Support is provided within an 7 AM to 6 PM window on a shift basis (UK time zone), with flexibility on start times to complete an 8-hour working day.

Responsibilities

• Ensure team services meet client requirements and SLAs
• Support management of business-critical incidents, providing accurate status and impact updates to stakeholders
• Investigate incidents and defects thoroughly, maintaining system and service integrity
• Record and update incidents in line with Incident Management Matrix and SLAs, driving timely resolution and service restoration
• Identify and escalate operational risks related to capacity and performance to avoid service degradation
• Adopt and promote ITIL and service management best practices, ensuring alignment of processes and controls
• Maintain effective support processes for software and systems across platforms with clear escalation paths
• Provide technical support and guidance to users, liaising with IT teams and vendors for complex issues
• Participate in shift and out-of-hours support rota to ensure service coverage for critical systems
• Assist with onboarding and training new team members, maintaining documentation, runbooks, and knowledge articles

Requirements

• Recent experience with Centura, including coding and debugging
• Familiarity with SQL for investigation, reporting, and remediation
• Experience in software transition and release management, QA/UAT support, and disaster recovery planning
• Ability to produce clear technical documentation, use cases, and activity diagrams
• End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews
• Degree in Computer Science or equivalent technical qualification
• Good spoken English

Nice to have

• Familiarity with Sybase DB
• Experience within Investment Management firms with understanding of investment operations
• Familiarity with ITSM/ticketing tools and monitoring platforms