Jobs at Djinni

White Test Lab is looking for a Data QA Analyst to help us make our data reliable.
This is not a traditional QA role — you’ll work with messy, real-world data, identify issues, and help improve data quality at scale.
You’ll work directly with the Head of Data and CTO.

Requirements
Must-have:
 

• At least 1 year of commercial experience in manual software testing.
• Upper-intermediate English skills with the ability to understand native speakers – MUST.
• Experience with AI/ML systems testing
• Knowledge of data quality frameworks (accuracy, completeness, consistency, timeliness)
• Strong SQL
• Good understanding of CRUD extended operations
• Basic Python (reading/understanding code)
• Experience working with data (CSV, Excel, DBs)
• Strong analytical thinking
• Attention to detail

Nice to have:
 

• Pytest / test automation
• OCR / document parsing
• Financial data

Responsibilities
 

• Validate outputs from data pipelines (OCR → parsing → mapping → normalization)
• Analyze results (black-box approach: what’s correct vs incorrect)
• Use SQL to investigate issues and edge cases
• Identify patterns in errors, not just single bugs
• Assess impact and help prioritize fixes
• Read Python code to understand data processing
• Work with engineers to improve data quality

Tech stack
Postgres, Snowflake, Python, SQL, AI tools

What you’ll work on
 

• Financial data extraction from PDFs (OCR)
• Shareholder data extraction (OCR + regex)
• Classifying millions of companies into industries
• Other real-world data challenges

WHAT WE OFFER:
 

• Full-time remote position with stability and career growth opportunities.
• Ukrainian holidays off, plus paid vacation and sick leave.
• Compensation for English courses and sports activities.
• Access to an in-house English-speaking club.
• Accounting support and a proactive work environment.
• Engaging corporate events and team-building activities.

How to Apply:
If this role sounds interesting to you, we’d love to hear from you.
Please send your CV and a short note on why this role is a good fit for you.

Golden Panda Marketing is an international, performance-driven affiliate company. We don’t just "build brands"—we connect people with products that genuinely improve their lives (Health & Lifestyle) and scale them via paid traffic.

We are obsessed with measurable ROI, data-driven decisions, and moving fast. If you are a Google Ads expert who thrives on scaling profitable campaigns, we want you on our team.
 

What You’ll Do

• Launch & Scale: Take full ownership of launching, testing, and scaling Google Ads campaigns from scratch.
• Multi-Channel Strategy: Work primarily with Demand Gen, Search, and Display (depending on your specific expertise and performance).
• Data-Driven Optimization: Constantly optimize toward strict KPI targets (CPA/ROAS). We value speed and data over guesswork.
• Budget Management: Manage and allocate budgets across various GEOs and campaigns, doubling down on winners.
• Creative Innovation: Collaborate with the team to test new creatives, angles, and landing pages to stay ahead of the market.

Requirements

• Experience: 2+ years of hands-on experience as a Google Media Buyer or Performance Marketer (ideally within Health, Lifestyle, or E-commerce niches).
• Profitability: A proven track record of running campaigns independently and scaling them profitably.
• Analytical Power: Strong grasp of core metrics (CTR, CPC, CVR) and a deep understanding of unit economics (CPA/ROAS).
• English Proficiency: Comfortable working in English (both written and spoken) within an international environment.
• Agility: A "move fast" mindset and the ability to pivot strategies based on real-time data.

What’s In It For You

• 100% Remote: Work from anywhere in the world.
• Uncapped Earning Potential: A competitive base salary (fix) plus high performance-based commissions.
• Resources: Access to the budgets and tools you need to hit your targets without bureaucratic hurdles.
• Direct Impact: Your results are visible, and your ideas are implemented quickly.

Ready to scale with Golden Panda? Send us your CV and a brief overview of your best performance cases.

Golden Panda Marketing is an international, performance-driven affiliate company. We specialize in connecting global audiences with high-demand products in the Health & Lifestyle sectors. We don’t do "awareness"—we do results.

We are looking for a data-driven Meta Media Buyer who understands that in 2026, Meta is a creative-first platform. If you know how to hunt for winning hooks and scale them aggressively, we want to talk to you.

What You’ll Do

• End-to-End Execution: Launch, monitor, and scale Meta Ads campaigns with a focus on high-volume profitability.
• Creative Testing Machine: Run structured tests for UGC, angles, and hooks. You’ll identify winning creatives and know exactly when to increase the budget.
• KPI Ownership: Optimize daily based on CPA/ROAS targets. You understand that performance data from yesterday dictates the strategy for today.
• Technical Setup: Own the basics of tracking, including Pixel, CAPI (Conversion API), events, and attribution models to ensure data accuracy.
• Funnel Optimization: Collaborate with the team to improve landing pages and the overall user journey to maximize conversion rates.

Requirements

• Experience: 2+ years of hands-on experience as a Meta/Facebook Media Buyer in a performance-based environment (Affiliate, E-com, or Nutra).
• Scaling Track Record: Proven ability to manage significant daily budgets and scale them while maintaining target profitability.
• Analytical Mindset: Deep understanding of the "Performance Ribbon": CPM → CTR → CVR → CPA → ROAS.
• English Proficiency: Comfortable working in an international team (written and spoken).
• Platform Expertise: You stay ahead of Meta’s algorithm changes and know how to leverage Advantage+ and broad targeting.

What You’ll Get

• Full-time & 100% Remote.
• Competitive Fix + High Commission based on your performance.
• Fast-paced, zero-bureaucracy environment.

We’re looking for a Senior Native Media Buyer with proven hands-on experience in Taboola / Outbrain and other native platforms, who knows how to scale profitable campaigns and manage high ad spend.

This role is for a true operator — someone who works with data, understands funnels, and consistently delivers results.

What you’ll do

• Launch, optimize, and scale native advertising campaigns
• Manage high-volume budgets with a focus on profitability
• Analyze performance data and identify growth opportunities
• Build and structure campaigns for scalability and efficiency
• Run continuous testing (creatives, angles, funnels)

• Work closely with internal teams to drive performance growth

   

What we’re looking for

• Strong hands-on experience with Native traffic (Taboola, Outbrain, MSN, Mediago, etc.)
• Experience managing $100K+ monthly ad spend (current or recent)
• Proven ability to scale campaigns profitably
• Experience in Crypto or CFD verticals
• Data-driven mindset and strong analytical skills
• Advanced English (Tier-1 / Tier-2 markets)
• Experience with cloaking systems — a plus

What we offer

• Competitive base salary
• Performance-based bonuses
• High earning potential — top performers earn $15K–$50K/month

Interview process

Be ready to show:

• Real campaign performance data
• Budget levels and scaling strategies
• Optimization approach and decision-making logic

👉 We’re not looking for theorists — only for media buyers who can prove results and scale profitably.

Evowill is looking for a Junior Data Scientist who is passionate about data analysis, machine learning, and extracting insights from data, and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Knowledge of Python
• SQL (MySQL / PostgreSQL)
• Basic understanding of Machine Learning (scikit-learn)
• Basic data analysis skills (Pandas, NumPy)
• Solid statistics foundations
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects (data analysis / ML) 
• Fast learner, organized, responsible
  
   

Would be a plus:

• Quantitative Science (Math, physics, statistics) or Engineering with ML or modeling majors (3rd year or higher)
• Experience with statistical or numerical modeling or having participated in data related research teams
  
   

Internship Stage (2 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: Core Data Analysis and Modeling, Python libraries, as well as learning to apply modern ML techniques to real-world data.

Project Stage:

• Join commercial projects as a Data Scientist
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English club and extra tech learning

NuxGame works with iGaming operators of all scales, helping companies access new markets or enhance their existing brands. As a casino gaming software company, NuxGame provides solutions to build outstanding brands and fulfill business goals. We are currently looking for an Account Manager to join our team.

Your Responsibilities:

• Own the customer relationship end-to-end, acting as their primary point of contact and trusted advisor.
• Define and execute tailored success strategies for each account, aligning NuxGame solutions with customer business goals and agreed KPIs.
• Continuously monitor account health, usage metrics, and satisfaction levels, addressing risks early to ensure retention and growth.
• Lead quarterly business reviews with clients to evaluate results, gather feedback, and identify improvement opportunities.
• Resolve escalations quickly by coordinating with internal teams, ensuring seamless communication and a solution-focused approach.
• Collaborate cross-functionally with Sales, Product, Operations, and Technical teams to deliver a consistent and high-quality customer experience.
• Identify upsell and cross-sell opportunities by understanding customer needs and market trends.
• Share industry insights and best practices with clients to help them optimize operations and revenue potential.
• Stay informed on iGaming industry developments, including regulatory changes, competitive landscape, and emerging technologies.
• Maintain accurate account records in CRM and project management tools, ensuring timely reporting of progress and outcomes.
  
   

What we’re looking for:

• Minimum 2 years of experience in Account Management, Customer Success, or post-sales roles
• Proven success in managing strategic accounts and building strong relationships with senior stakeholders, including C-level executives.
• Track record of delivering measurable results in retention, adoption, and upsell.
• Comfortable owning the full customer lifecycle — onboarding, growth, and renewals.
• Proactive and resourceful — you can thrive without a playbook and take initiative to solve problems.
• Highly organized, able to manage multiple priorities while keeping a high standard of service.
• Strong communicator in English (written and spoken); extra languages are a plus.
• Data-driven mindset — you use metrics to guide decisions and create actionable plans.

• Collaborative, adaptable, and confident in balancing client needs with business objectives.

   

What we offer

We believe that a happy team builds the best products. Here is how we support you:

• Remote & Flexible: Work from anywhere. Our core hours are 10:00 to 18:00 (Kyiv time), Mon-Fri.
• Financial Stability: Timely payment for compensation for services
• Personal Equipment Policy: equipment are provided for use to ensure comfortable and efficient work.
• Knowledge Sharing: We regularly gather to discuss new trends, share insights, and elevate one another.
• Community: At NuxGame, you will work in a team of like-minded people who are ready to support, inspire, and tackle complex challenges together.
• Creative Freedom: We encourage initiative. With us, you have the freedom of professional expression and the space to implement your ideas.
• Time-off Policy: 24 vacation days per year + 5 sick days (without medical confirmation).

• Atmosphere: A friendly environment focused on results and mutual respect, free from unnecessary bureaucracy and pressure.

   

We believe in unlocking the inner potential of each team member within an open and democratic culture.

Waiting for you on our team!

UITOP, a design & development team. We help B2B SaaS products feel simple, modern, and easy to use.
We are building a pool of Full Stack Developers for future opportunities. This allows us to quickly reconnect when relevant roles open up, especially for projects using our core stack stack of React and Node.js. You will work on SaaS and data-heavy systems, diving deep into business logic from day one, with a real influence on technical and product decisions.

Requirements

• 3-4 years of experience as a Full Stack Developer, specifically with React.js and Node.js
• Strong expertise in TypeORM, Webpack, PostgreSQL, and Redis
• Proficiency with Express.js or NestJS for building scalable systems that can handle complex ERP business logic.
• Apply your experience in building SaaS or data-heavy applications, including CRM/ERP.
• Deep knowledge of Material-UI (MUI) and RESTful API design. 
• Upper-Intermediate English (B2) for effective communication and technical discussions. 

Benefits

• Competitive salary with regular performance and salary reviews. 
• Working with complex large-scale SaaS projects, from 6 months.
• 18 working days of vacation and 10 sick days.
• 50% coverage of English and professional courses.
• Financial compensation of coworking 100% (during blackouts).
• The opportunity to influence the project with your decisions. 
• Flexible work schedule, remote.
  
  We’re excited to meet someone who shares our vibe. We are looking for a highly motivated and talented individual to join our team. If this sounds like your next big challenge, let’s chat! 
   

We are looking for a Back-End developer with experience:

• 3 years+ of back-end development experience on commercial projects;
• 2-3 years of experience with C# (.NET, Entity Framework, S3 Bucket, WEB API, Socket, Event Hub);
• experience with .NET 9;
• experience with SQL database;
• basic knowledge of HTML/CSS, Typescript, Javascript
• basic knowledge of Cloud Foundry environment
• Preferably GIT, Azure DevOps experience
• Bachelor’s or Master’s degree in Computer Science, Web Development, or a related field

Responsibilities:

• Implement and maintain the features and user interfaces of our products;
• Collaborate with product designers, product managers and software engineers to create compelling, user-centric products;
• Ability to maintain focus and produce high quality results within tight deadlines;
• Identify and resolve performance and scalability issues;
• Optimize animations for performance and compatibility across browsers and devices;
• Stay up to date with the latest trends in web animation and interactive design;
• Participate in project planning and provide creative input to improve the user experience;
• Be able to detect a problem and find the best solution to fix it;
• Help the team when questions or difficulties arise;
• Be able to make decisions independently and complete assigned tasks in the shortest possible time;
• Be self-disciplined and demonstrate good time management skills to complete work tasks.

We offer:

• Remote Work with a Flexible Schedule;
• Paid vacation and sick days;
• Medical insurance for employees;
• The opportunity to work with the biggest players in the aviation world;
• Direct influence on the future of aviation;
• Working with an international team;

About Us:

Evowill is looking for a Junior Data Scientist who is passionate about data analysis, machine learning, and extracting insights from data, and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Knowledge of Python
• SQL (MySQL / PostgreSQL)
• Basic understanding of Machine Learning (scikit-learn)
• Basic data analysis skills (Pandas, NumPy)
• Solid statistics foundations
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects (data analysis / ML) 
• Fast learner, organized, responsible
  
   

Would be a plus:

• Quantitative Science (Math, physics, statistics) or Engineering with ML or modeling majors (3rd year or higher)
• Experience with statistical or numerical modeling or having participated in data related research teams
  
   

Internship Stage (2 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: Core Data Analysis and Modeling, Python libraries, as well as learning to apply modern ML techniques to real-world data.

Project Stage:

• Join commercial projects as a Data Scientist
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English club and extra tech learning

Progresstech Ukraine is seeking for MATLAB Simulink Engineer. The primary responsibility in this role will be addressing development of airplane systems as well as creative generation of computer models of airplane systems for future airplane design, test, and analysis endeavors.

There are some general directions of our project to support the latest functional systems for Boeing aircrafts:

• Develop, maintain, update, and integrate code using MATLAB Simulink and/or C/C++ representing the mathematical and physics behavior of airplane engineering systems
• Integrate complex software components into fully functional systems
• Develop software verification plans, test procedures and test environments, execute the test procedures and documents test results to ensure software system requirements are met
• Analysis of flight data, data verifying

Basic Qualification:

• At least a bachelor's degree in engineering, computer science, mathematics, physics, etc.
• MATLAB Simulink experience
• Project documentation skills

Preferred Qualification:

• Ability to understand complex airplane systems design, functionality, and architecture
• Non-Software Engineer with the ability to understand/use/learn software languages and development tools
• C/C++ programming experience
• Knowledge of ARINC coding rules
• Technical writing

Netpeak — a marketing partner for ambitious growth

With Netpeak, companies unlock more. We deliver a full spectrum of marketing solutions — from strategy to click.

Netpeak is:

– 600+ specialists

– 3200+ clients across Europe, USA, Middle East, Central Asia, Africa and Australia, offices in the in Ukraine, Bulgaria, Kazakhstan, USA

– 5+ years of experience in the U.S. market, working with H2H Movers, Marfa Cabinets, Yosi Samra, Rapid Canvas, and others

We partner with mid-sized businesses and category leaders, including PUMA, Domino's, Decathlon, Pandora, Preply, Bosch Siemens, Lacoste, MileIQ, and Samsonite.

As a Google Premier Partner, Meta Badged & Directly Managed Partner, certified within Google Marketing Platform, and an official partner of Microsoft Advertising, Teikametrics, and Levanta. We create structural advantage for our clients through direct platform access, insight, and performance execution.

We are currently looking for a Junior Digital Project Manager to join Netpeak’s client-facing digital projects, covering SEO, PPC, and other performance marketing channels.

If you are interested in working with clients, digital projects, and seeing the impact of your work reflected in numbers, this role could be a great fit for you.
 

Here’s what you need:

1. 6+ months of experience as a Project Manager and/or hands-on experience in digital areas such as SEO, PPC, email marketing, etc.
2. Understanding of the basic principles and processes of project management.
3. Basic understanding of digital marketing, particularly PPC and SEO.
4. Experience working with Google Docs and Google Sheets.
5. English at B1+ level, both spoken and written.
    

Would be a plus:

1. Understanding of Google Analytics and marketing data analysis.
2. Experience preparing key project artifacts such as work plans, risk registers, communication plans, etc.
    

In this role, you will:

1. Manage up to 3 projects simultaneously.
2. Coordinate teams, monitor processes, and balance resources.
3. Build relationships with clients, identify new opportunities, and increase LTV.
4. Identify risks early and find solutions.
5. Prepare clear updates and reports, and present results.
6. Occasionally support upsell conversations by consulting clients on new services.
    

What we offer:

1. A stable income: competitive salary plus performance bonuses.
2. Remote work option, with access to offices in Odesa, Kyiv, Kharkiv, and Cherkasy.
3. Mental health support: individual and group therapy sessions .
4. Paid leave: 18 vacation days, 8 sick days (no documentation needed), and 11 public holidays, plus extra paid leave.
5. A sabbatical policy that offers 1 to 3 months off.
6. 50% learning reimbursement: courses, trainings, webinars, etc.
7. Employee discounts: everything from skincare to generators.
8. Fast decisions, no micromanagement.
9. Strong internal community: events, chats, knowledge sharing.
10. Team fun: we keep morale high, even during tough times.
11. A clear position on supporting Ukraine: over 90M UAH donated to military and humanitarian causes.

Most importantly, your voice matters here. We welcome your ideas, honest feedback, and open conversations.

Send us your resume, and let’s connect!

Rock&Apps is looking for experienced Atlassian Engineer🚀

As the number of our products continues to grow, our team keeps expanding, and our infrastructure is becoming more complex. We’ve reached the point where we need a specialist who can help us structure and automate this infrastructure.
We use Jira and Confluence as the central tools for managing our processes. Right now, our Atlassian setup is operating at a basic level, and we’ve reached the stage where we need an engineer who can help bring order to it and take automation to the next level.

Location: Anywhere
Job Type: Part-time, Freelance or Project based work
Seniority: Middle+

What you’ll do

- Administration of Jira Software, Jira Service Management, and Confluence Cloud 

- Configuration of field schemes, workflows, permission schemes, and automations 

- Integrations with Slack, Google Workspace, GitHub, and other systems 

- Development of dashboards, reports, SLAs, and analytics panels 

- License and role optimization, group and space management 

- User support and best-practice documentation

What we’re looking for

- Deep knowledge of Jira and Confluence administration 

- Experience in configuring and customizing Atlassian products to meet the organization's workflows and business requirements 

- Ability to design and implement workflows, issue types, custom fields, and screen layouts 

- Ability to evaluate and install plugins, ensuring compatibility and performance 

- Knowledge of Atlassian products' APIs and integration capabilities 

- Ability to integrate Atlassian products with other tools and systems using REST APIs, webhooks, and third-party integrations 

- Ability to develop simple automation workflows to streamline processes and improve productivity

Extra points if you have

- Experience with Atlassian Cloud API, Automation, and ScriptRunner 

- Understanding of ITIL processes, especially incident and change management 

- Skills in working with REST APIs, webhooks, and JSON

We are building a real-time AI-powered desktop assistant that runs on-screen during sales calls — a live mission control layer that floats above Zoom, Google Meet, and similar tools. The product already exists and is actively deployed in enterprise environments on both Windows and macOS.

This is not a standard frontend role. We need a systems-level desktop engineer who understands operating systems deeply, knows how to write native modules, and can make software feel truly native — responsive, polished, and invisible in terms of resource usage. Windows is our primary platform, macOS is equally important for product quality.

You will own the desktop layer end-to-end: windowing architecture, IPC, audio capture, process management, native module development, enterprise deployment constraints, and OS-level integrations.

What You Will Do

• Own and evolve the existing Electron-based desktop application across Windows (primary) and macOS
• Build and maintain native modules (N-API) in Swift, Objective-C, C++, or Rust that extend Electron beyond what the web layer can provide
• Implement and optimize real-time audio capture during calls — handling system audio, microphone streams, and process detection for meeting tools like Zoom and Google Meet
• Design window management: always-on-top overlay behavior, transparent windows, multi-display support, and smooth lifecycle management
• Architect IPC boundaries between main process, renderer, and native modules to keep the app performant and stable during live video calls
• Solve enterprise deployment challenges: MDM compatibility, IT policy constraints, certificate signing, and managed device environments
• Drive performance, low CPU and RAM footprint, and stability — the app must run invisibly alongside resource-heavy tools
• Contribute to product experience and desktop UX, ensuring interactions feel native on both operating systems
• Own auto-update mechanisms, installers, and distribution pipelines across platforms

What We Are Looking For

• Strong experience building and shipping production desktop applications on Windows and/or macOS
• Deep understanding of Electron internals: main/renderer/preload architecture, IPC design, process lifecycle, and performance limits
• Hands-on experience writing native modules using Node-API (N-API), and fluency in at least one native language: Swift, Objective-C, C++, or Rust
• Solid understanding of OS-level concerns: permissions, audio APIs (CoreAudio on macOS, WASAPI/DirectSound on Windows), accessibility APIs, process management
• Experience deploying desktop software in enterprise environments — familiarity with MDM solutions, code signing, certificate policies, and IT-managed machines
• Ability to reason about memory, CPU, and resource usage and proactively optimize for low-footprint operation
• Strong engineering judgment, high ownership, and a track record of solving hard desktop engineering problems
• React experience is a plus — the UI layer uses React, but the systems work is the core priority
• Familiarity with enterprise Windows environments (Active Directory, Group Policy, IT management tooling) is a significant advantage

Nice to Have

• Experience with Tauri or willingness to evaluate it for future migration
• Knowledge of Zoom SDK, Google Meet integrations, or similar meeting platform APIs
• Background in audio signal processing or real-time audio streaming
• Portfolio of desktop applications demonstrating high UI polish and native feel
• Experience with security-conscious engineering: code signing, secure IPC, sandboxing

Tech Stack Context

Desktop: Electron + React + Native Modules (N-API). Backend (separate team): Python, FastAPI, Pinecone, GCP. The desktop app communicates with the backend in real time via WebSocket/streaming. You will not be responsible for backend work.

We Offer

• A high-impact role with real ownership of a core product layer used daily by enterprise sales teams
• Remote-first, async-friendly collaboration model
• Competitive compensation, discussed individually based on experience
• Stable long-term engagement with a clear product roadmap
• Engineering-driven culture: quality, performance, and correctness come first

Hiring Process

• CV review by CEO
• HR / introductory call
• Technical interview with engineering team
• Final interview with Hiring Manager
• Offer

About us

Farsight Vision converts flight footage into digital 2D and 3D twins for real-time intelligence in GNSS-denied environment, making analytics and situational awareness convenient and accessible while saving time and effort. We create multi-layered digital twins of terrain with dynamic tracking and object/landscape monitoring and predicting.

Role Overview

We are looking for a proactive and strategic Communications Manager to coordinate the company’s PR and communications activities in Ukraine and globally. This role focuses on building strong media relationships, ensuring consistent brand visibility, and supporting business objectives through effective communication strategies.

Key Responsibilities

• Build and maintain strong relationships with media and industry opinion leaders
• Develop high-quality communication materials, including partnership announcements, company news, and product-related content
• Ensure consistent brand presence in media through expert articles, comments, press releases, and podcasts
• Support and execute Government Relations (GR) initiatives
• Represent the company at industry events, conferences, and networking platforms

Requirements

• At least 3 years of experience in a Communications Manager or PR Manager role
• Proven track record of systematic and effective collaboration with media and opinion leaders
• Strong writing and editing skills, with experience preparing PR materials (press releases, articles, editorials, expert commentary)
• Experience with analytical and media monitoring tools (e.g., LOOQME, Determ, CoverageBook)
• Experience in budget management
• Solid understanding of crisis communication and reputation management principles
• Ability to work effectively in a fast-paced startup environment
• High level of autonomy, proactivity, and ownership
• Willingness to travel for work when required
• Strategic mindset with a structured approach and strong focus on business outcomes
• Experience in tech or defense-related industries is a strong advantage
• English proficiency at the C1 level or higher
   

Why you should join us

You will help build a defense-tech company developing technologies that directly support security and situational awareness in the real world.

Work alongside highly skilled engineers, researchers, and product specialists developing cutting-edge geospatial intelligence and AI technologies.

Be part of a mission-driven team where your work has a visible impact on the company and its growth.

Flexible work schedule.

Paid vacation, sick leave, and national holidays.

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)