Jobs at Djinni

Data Science UA is a service company with strong data science and AI expertise. Our journey began in 2016 with uniting top AI talents and organizing the first Data Science tech conference in Kyiv. Over the past 9 years, we have diligently fostered one of the largest Data Science & AI communities in Europe.
 

About the role:
We are looking for a proactive, results-driven Lead Generation Specialist to join a team building technology solutions - a person who will take ownership of outbound lead generation and cold outreach processes.

Responsibilities:
- Lead Sourcing & Prospecting: Independently identify relevant companies, key decision-makers (C-level, Founders, Tech Leads), and gather accurate contact details.
- LinkedIn Cold Outreach: Design and execute effective LinkedIn outreach strategies, including personalized message sequences and timely follow-ups.
- Communication & Engagement: Manage initial conversations, handle objections, and guide prospects to a booked call.
- Analytics & Pipeline Management: Track outreach metrics (response rates, conversion rates, booked calls) and continually test new hypotheses to optimize performance.

Requirements:
- Hands-on LinkedIn Outreach Experience: Solid understanding of LinkedIn limits, personalization techniques, and outreach automation tools.
- Proven Track Record: Ability to independently handle the full cycle from cold contact to a confirmed meeting.
- Self-Drive & Ownership: Strong self-organization skills and a problem-solving mindset.
- Experience with Sales Navigator, Apollo, or similar lead sourcing and verification tools.

Nice to have:
- Direct experience or strong familiarity with MilTech, DefenseTech, or AI sectors

We are seeking an experienced Microsoft 365 / Microsoft Entra Administrator or Managed IT Services provider to deliver ongoing administration, monitoring, and support for our Microsoft 365 environment.

Our Microsoft ecosystem has been fully implemented and operating successfully for over four years. It is a mature production environment with no major migrations or infrastructure projects planned. The primary focus is maintaining a strong security posture, ensuring operational stability, proactively monitoring the environment, and providing reliable end-user support.

We are looking for a long-term partner to help ensure the continued security, stability, and efficient operation of our Microsoft 365 environment.

ResponsibilitiesMicrosoft 365 Administration

• Administer and maintain the Microsoft 365 tenant and Microsoft Entra ID
• Manage user accounts, groups, administrative roles, guest users, managed identities, and service principals
• Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, password policies, and identity lifecycle management
• Administer Microsoft Intune for device management and compliance
• Manage Microsoft Defender for Office 365 and Microsoft Defender for Endpoint
• Configure and maintain Microsoft Purview, including sensitivity labels, retention policies, and Data Loss Prevention (DLP)
• Administer Microsoft Teams Phone, including auto attendants, call queues, licensing, and call routing

Security Monitoring

• Monitor user access, permissions, and privileged accounts
• Review Microsoft Entra ID sign-in activity and investigate suspicious authentication events
• Monitor Microsoft Defender alerts and respond to endpoint security incidents
• Monitor endpoint health and compliance
• Manage email protection against phishing, spam, malware, and quarantine
• Monitor data protection and compliance policies using Microsoft Purview
• Identify security risks and recommend proactive improvements aligned with Microsoft security best practices

Endpoint & Device Management

• Manage the complete device lifecycle
• Coordinate hardware procurement and onboarding
• Collect hardware hashes and provision new devices using Windows Autopilot
• Enroll, configure, reset, wipe, and reprovision Windows devices
• Manage Windows updates, patching, and endpoint compliance
• Troubleshoot endpoint management and device-related issues

End-User Support

• Provide ongoing support for Microsoft 365 services and Windows endpoints
• Support Microsoft Office applications, Outlook, OneDrive, Microsoft Teams, and Teams Phone
• Resolve day-to-day Microsoft 365, identity, and device-related issues
• Assist users with authentication, licensing, and access requests

Reporting & Governance

• Participate in regular service review meetings (currently held weekly)
• Prepare regular reports covering:
  • Identity and access management
  • Endpoint security and compliance
  • Microsoft Defender security status
  • Email security
  • Data protection and compliance
  • Microsoft Teams Phone environment
• Recommend improvements to strengthen security, compliance, and operational efficiency

Required Experience

• Microsoft 365 Administration
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview
• Windows 10/11 endpoint management
• Microsoft Teams Phone
• Identity and Access Management (IAM)
• Microsoft security best practices

Engagement Model

We are looking for a long-term partner who can provide ongoing administration and support under a monthly retainer or Service Level Agreement (SLA).

Please include in your proposal:

• Scope of services
• Monthly retainer
• SLA and response times
• Pricing model
• Availability
• Relevant experience managing Microsoft 365 environments

We are looking for a Middle Influencer Manager to join our Marketing team. In this role, you will be responsible for building and managing relationships with influencers, content creators, streamers, and opinion leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube.

You will drive influencer campaigns from sourcing and negotiations to launch, optimization, and performance analysis, helping grow brand awareness, engagement, and customer acquisition.

HOW YOU WILL MAKE AN IMPACT

• Identify, research, and recruit influencers, content creators, and community leaders across Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG.
• Build and maintain long-term relationships with creators and agency partners.
• Plan, execute, and optimize influencer marketing campaigns aligned with business goals and KPIs.
• Negotiate collaboration terms, budgets, deliverables, and campaign timelines.
• Manage influencer communications throughout the entire campaign lifecycle.
• Collaborate with Design, Content, Product, and Performance Marketing teams to develop effective campaign concepts and creatives.
• Monitor campaign performance, engagement metrics, traffic quality, and conversion results.
• Analyze influencer effectiveness and provide recommendations for scaling successful partnerships.
• Conduct competitor and market research to identify trends, new creators, and growth opportunities.
• Track budgets, campaign spend, and ROI.
• Prepare regular performance reports and actionable insights for stakeholders.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience in Influencer Marketing, Affiliate Marketing, Social Media Marketing, or Creator Partnerships.
• Hands-on experience managing collaborations with influencers, bloggers, streamers, or content creators.
• Strong understanding of Facebook, Instagram, TikTok, X (Twitter), and YouTube, Kick (Twitch), TG. ecosystems.
• Experience negotiating partnership agreements and managing campaign budgets.
• Understanding of key marketing metrics such as CPM, CPC, CPA, CTR, ROI, Reach, Engagement Rate, and Conversions.
• Strong analytical and organizational skills.
• Ability to manage multiple campaigns simultaneously and meet deadlines.
• Excellent communication and relationship-building skills.
• Experience with influencer discovery and analytics tools is a plus.
• Experience in Crypto, Fintech, iGaming, Betting, or Web3 industries will be considered an advantage.
• English level B2+ (written and spoken). 

WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

Description

We are looking for a Trainee Integration Engineer who will join our team and grow into an Integration Engineer specializing in Boomi, eCommerce integrations, and AI-powered solutions.

You will have an opportunity to learn Boomi, Shopify, REST APIs, webhooks, data transformation, integration patterns, and AI/LLM technologies, while working on a practical end-to-end demo rather than isolated training tasks. You will also use AI tools such as Claude to accelerate development and explore how AI can be embedded directly into integration and eCommerce scenarios.

Requirements

Basic understanding of programming concepts
Understanding of REST APIs and HTTP
Basic knowledge of JSON
Basic SQL knowledge
Familiarity with Git
Analytical and problem-solving mindset
Interest in AI and emerging technologies
Willingness to learn new technologies and experiment with new tools
Good English communication skills
Ability to work independently on small tasks and ask questions when needed

Nice to have

Experience with Java, JavaScript, C#, Python, or another programming language
Experience working with REST APIs
Basic understanding of Generative AI / LLMs
Experience with AI tools such as Claude, ChatGPT, GitHub Copilot, or similar
Basic understanding of cloud platforms
Familiarity with Shopify or another eCommerce platform
Understanding of webhooks
Any experience with integration platforms such as Boomi, MuleSoft, Workato, Zapier, or similar
Basic understanding of CI/CD

Job responsibilities

Learn the fundamentals of Boomi, AI-powered integrations, and integration architecture
Build and maintain integration flows in Boomi
Integrate Shopify with external systems using APIs and webhooks
Work with JSON/XML and transform data between different systems
Implement simple business scenarios and AI-powered use cases
Use AI tools such as Claude to accelerate development, troubleshooting, testing, and documentation
Explore and integrate AI/LLM capabilities into eCommerce and integration scenarios
Investigate integration failures and troubleshoot API/integration issues
Prepare technical documentation for implemented integrations
Collaborate with experienced engineers and the project/solution team
Gradually take ownership of individual integration components and contribute to the client-facing demo / PoC

What we offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

We are seeking a highly qualified Head of Customer Support to join our fast‑growing iGaming startup. Our team combines deep industry expertise, many years of hands‑on experience, and a strong professional network - making us ambitious, highly capable, and ready to scale.

Key Responsibilities:

• Recruiting, onboarding, mentoring, and developing the support team.
• Developing and implementing processes, procedures, and quality standards.
• Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
• Managing support tools, and other platforms.
• Ensuring high customer service standards in a 24/7 dynamic environment.
• Collaborating with other departments to enhance the customer experience.
• Improving communication processes with clients Increased response speed and quality.
• Implementation of a service desk and control of task processing.

• Creation of reports and analytics for the department.

   

Requirements:

• Proven experience in a similar role within the iGaming industry.
• Strong understanding of Tier‑1 market specifics.
• Excellent leadership skills and experience managing teams.
• Outstanding communication and organizational abilities.
• Ability to analyze data and deliver detailed reports.
• English proficiency at B1+ level.

We offer:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.

Senior Backend Engineer (Go)

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client operates a cloud-based platform dedicated to corporate ground transportation management, addressing a multi-billion-dollar market. The solution aggregates multiple transportation providers—such as corporate fleets, ride-hailing services, taxi operators, and limousine networks—into a unified system that helps businesses streamline operations and reduce spend. It serves a significant share of the largest companies worldwide and handles high volumes of transactions and data across diverse geographies. The platform’s core challenges include integrating heterogeneous external services, maintaining reliability under high-load conditions, implementing advanced business logic for scheduling and pooling, and providing accurate cost control and reporting. Strong backend engineering is critical to scaling global coverage, ensuring performance, and delivering a seamless user experience.

About the Role:

You will join a cross-functional development team responsible for core backend services that directly impact end users. The role offers full ownership of feature delivery—from reviewing product requirements and defining technical designs alongside architects and product managers, through to coding, testing, deployment, and monitoring in production. You will serve as first-line support for your services, proactively identify and address reliability and performance issues, and collaborate with other teams to ensure end-to-end system integrity. This position demands technical leadership, a hands-on approach to system architecture, and the ability to influence both engineering and product decisions. You will work remotely with periodic team gatherings and receive the tools and environment needed to deliver tangible business impact in a fast-paced, agile setting.

Key Responsibilities:

• Lead end-to-end development of backend microservices, including implementation, deployment, and production monitoring.

• Translate product requirements into scalable technical designs, data models, and RESTful APIs.

• Integrate with external transportation providers and internal systems to enable reliable, real-time workflows.

• Analyze and optimize system performance and database queries under high-load scenarios.

• Propose and implement architectural improvements to enhance resilience, scalability, and maintainability.

• Maintain and refactor existing services to improve code quality, test coverage, and observability.

• Collaborate with cross-functional teams and mentor peers on best practices in coding, testing, and operations.

• Participate in agile ceremonies, including backlog grooming and sprint planning, to align deliverables with business priorities.

Required Competence and Skills:

• 5+ years of backend software development experience in Golang (willingness to work with Ruby). 

• Proven experience designing and implementing data-driven applications using relational databases (e.g., PostgreSQL) and NoSQL stores (e.g., Redis).

• Solid understanding of RESTful API design principles and the HTTP protocol.

• Hands-on experience with Agile/Scrum methodologies and iterative delivery.

• Proficiency in writing unit tests and applying automated testing practices.

• Strong English communication skills, both verbal and written.

• Ability to understand complex business domains and translate needs into optimal technical solutions.

• Deep understanding of system architecture, high-load applications, and concurrency principles.

Nice to Have:

• Expertise in performance tuning of relational databases.

• Familiarity with gRPC and Protocol Buffers.

• Prior work on high-load, distributed systems.

• Background in building concurrent applications.

Why Us:

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

We offer a highly competitive package with yearly performance and compensation reviews.

We’re looking for a QA Manual Engineer who knows how to dig deeper than the happy path, ask the right questions, and take real ownership of product quality.

If you have strong web testing experience and have worked hands-on with audio or call recording solutions, we’d love to hear from you.

Your role

You’ll be involved in the full QA cycle — from reviewing requirements and planning testing activities to validating features and supporting releases.

You will:

• Test web applications across functional and non-functional scenarios.
• Analyze requirements and identify inconsistencies or missing cases before development reaches production.
• Perform API testing using Postman and Swagger.
• Work with databases and run SQL queries when needed.
• Create and maintain test cases, checklists, and clear bug reports.
• Collaborate closely with developers and other team members.

• Take responsibility for product quality and release readiness.

   

What you bring

• 3+ years of commercial experience in Manual QA / web testing.
• Confident understanding of QA processes and the bug lifecycle.
• Hands-on experience with Postman and/or Swagger.
• Ability to write basic SQL queries.
• Experience with Azure DevOps or similar tools.
• Practical experience testing audio/call recording solutions is essential, particularly within telephony, VoIP, UCaaS/CCaaS, or other voice communication products.

• English at B2 level or higher.

   

A plus if you have

• Basic knowledge of HTML/CSS or Selenium.
• Experience with performance/load testing.
• Familiarity with Windows Server 2012.

• ISTQB certification.

   

Why join us?

We want you to have the flexibility and support you need to do your best work and continue growing professionally.

• Remote or hybrid work — choose what works best for you; our Lviv office is always available.
• Professional growth & mentorship — learn from experienced colleagues and develop your expertise.
• Regular performance reviews — transparent feedback and support for your development.
• 18 paid vacation days + 5 sick days per year.
• 10 additional days off annually.
• Accounting support — less paperwork for you.
• Free lunches when working from the office.

• Team events, gifts & anniversary surprises — because milestones are worth celebrating.

   

If quality is something you genuinely care about and voice/audio products are already familiar territory for you, we’d be happy to meet you.

About US

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 10 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America.

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it. Recent addition of the autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators to conduct all aspects of their commerce via kiosks.

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of open and transparent culture, learn both IT and business and advance quickly.

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic team and become a trusted advisor to our clients, with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders. You will interact with US busines owners, learn about the telecom industry and embark on an IT career path within the organization.

Key Responsibilities:

• Help existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Help Customers with software and hardware configurations, billing, and merchant services related requests

• Provide clear and complete documentation and notes on all service inquiries

Our requirements:

• Fluent/advanced English (MUST!)

• Spanish is a huge +

• Ability to work night shifts (6 shifts: Kyiv time: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00)

• An experienced PC user (General Microsoft Windows knowledge)

• Existing technical background or a strong desire to explore the field of software and hardware products

• Training and time-management skills

• Communication and listening

• Understanding of conflict resolution

• Empathy, positive attitude and Self-Control

Optional:

• Previous experience in the Support field

• Technical background and IT education

• Experience in working with CRM and Jira;

Compensation/Benefits:

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.

Company: AEM Days

Format: Remote, full-time

Schedule: 5-day work week, flexible start

Experience: 3+ year with Google Ads

English: Intermediate or higher

About us

AEM Days is a media buying and traffic arbitrage team. We scale advertising campaigns across international markets. We're looking for a Media Buyer to drive our Google direction.

Responsibilities

Launch and manage advertising campaigns in Google Ads (Search, Performance Max, Demand Gen, UAC).

Plan and control advertising budgets, monitor spend.

Track and optimize ROI / ROAS, CPA, CTR and other key metrics.

Analyze campaign statistics and scale profitable setups.

Test new approaches — audiences, GEOs, and creative hypotheses.

Cooperate with other departments (creative, tech, analytics) for a comprehensive approach to projects.

Requirements

1+ year of hands-on experience with Google Ads.

Solid understanding of performance marketing metrics (ROI, ROAS, CPA, CPC) and data-driven decision making.

Analytical mindset, results orientation, attention to detail.

Experience with tracking tools (Keitaro or similar) — a plus.

Experience in e-commerce / affiliate / arbitrage verticals — a plus.

Intermediate English (working with English-language ad accounts and reporting).

Ability to work in a team.

What we offer

Friendly atmosphere and interesting, large-scale projects.

5-day work week with a flexible schedule.

Fully remote format.

Career and professional growth opportunities.

Competitive pay with performance-based bonuses.

Company Overview

Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior engineering talent to get AI into production fast and keep it there.
We’ve earned the trust of leaders across Consumer Products and Retail, Education, Energy, Financial Services, Healthcare, and Manufacturing and more, and earned a reputation as the nimble alternative to traditional global systems integrators. Founded in 2009, with delivery centers in Canada, the United States, Eastern Europe, and Latin America, we are smaller, faster, and more senior by design. Our teams average 15+ years of experience. We move fast, sweat the details, and build things that actually ship.
 

Position Overview

We’re looking for a Principal AI Engineer to define and drive the technical direction of our AI/ML systems. This role is ideal for a deeply experienced engineer who leads from the front — shaping architecture at the system level, solving the hardest problems, and raising the bar for how AI gets built and operated across the organization.

In this role, you will work on a cross-functional team, setting AI architecture standards, leading complex system design and implementation challenges, and solving integration problems that require both deep expertise and broad systems thinking. You’ll partner closely with leadership to define the AI roadmap and make high-stakes technical decisions that shape how our AI work scales across clients and over time.

Why This Role Matters

At Robots & Pencils, we design AI systems for a human world. Our name says it all. Robots and pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we operate.

Every role here contributes directly to that mission. Here, you shape how AI systems integrate into enterprise operations, how teams move at real velocity, and how products create measurable impact for clients and the people they serve. We ship production-ready AI in 30 to 45 days. That pace demands people who take ownership, lead with craft, and care deeply about what they put their name on.

What You’ll Do

Craft & Delivery

• Define AI architecture and technical strategy, and lead implementation across the full lifecycle from design through production
• Build scalable ML platforms, pipelines, and workflow orchestration that support model development and event-driven, asynchronous operations at scale
• Architect and build LLM-powered systems, including prompt engineering, function/tool calling, multi-agent orchestration, RAG patterns, vector databases, embeddings, and streaming responses
• Design and develop APIs and backend services that integrate AI capabilities with enterprise systems and third-party platforms
• Lead model development, optimization, and the path from research to production, ensuring promising approaches translate into reliable, production-ready systems
• Ensure AI reliability, security, and scalability across deployed systems, including logging, monitoring, and debugging in production environments
• Bring an AI-forward mindset to your daily work, using tools like Claude, Cursor, and other modern AI assistants to ship higher-quality work at pace

Collaboration & Communication

• Co-define the AI roadmap with leadership, operating as a peer in strategic technical conversations
• Communicate complex technical concepts clearly to engineering and non-engineering stakeholders alike, translating depth into decisions others can act on
• Engage with product, engineering, and data teams to align AI work with broader business priorities

Leadership & Influence

• Define and champion AI engineering standards that shape how the organization builds and operates AI systems
• Mentor across the organization, shaping engineering culture and developing the next generation of technical leaders
• Own high-stakes architectural decisions that carry significant organizational and cross-engagement weight
• Drive technical vision — defining not just what gets built, but how AI engineering evolves at R&P over time

What You’ll Bring

• 9+ years of professional software engineering experience, with 5+ years focused on AI/ML systems in production and deep, hands-on expertise with generative AI development
• Expert software engineering background (Python or similar) with strong design sensibilities for distributed, scalable, and maintainable systems
• Deep experience designing distributed systems and event-driven architectures that underpin production AI workloads
• Deep expertise with cloud platforms, with mastery of AWS services and AWS GenAI offerings
• Proven track record architecting and shipping complex agentic systems in production across multiple teams or engagements
• Mastery of AI frameworks and orchestration tools, with clear judgment on when to adopt versus build
• Deep experience with evaluation frameworks and observability tools for LLM apps, including establishing these practices where they don't yet exist
• Deep expertise in AI safety, responsible AI principles, prompt injection defenses, PII handling, and AI governance and compliance in production
• Extensive experience designing RAG architectures: chunking strategies, embedding models, vector databases, and advanced retrieval techniques
• API and systems design experience, including architecting and integrating with internal and third-party services at scale
• Advanced cost optimization expertise: token economics, caching strategies, model routing, quantization
• Strong working knowledge of Docker, Kubernetes, and cloud-native AI architecture patterns
• Expertise in MLOps and AI infrastructure, including model versioning, monitoring, deployment automation, and reproducibility
• Demonstrable, day-to-day usage and expert command of AI-forward coding tools such as Claude Code and Cursor
• Track record of technical leadership and mentoring at an organizational level, with influence that extends beyond the immediate team
• Excellent problem-solving and stakeholder communication skills, with the ability to navigate the most ambiguous technical and business challenges with sound judgment

You’ll Do Well Here if You Are

• A doer. You see something broken and fix it. You'd rather move on clarity than wait for certainty.
• A fast learner who knows you don't know everything. The AI landscape changes weekly. You're senior enough to know better and curious enough to keep learning anyway.
• Direct in a way that makes the work better. You give honest feedback. You'd rather have the hard conversation than blow smoke.
• Obsessed with craft. You know genius is in the details. You ship exceptional, not perfect, and you don't put your name on work you wouldn't stand behind.
• Built for ownership. You honor commitments, admit mistakes fast, and back your teammates when a decision costs something. No handoffs, no finger-pointing.
• All in. You treat clients' businesses like your own. You take the work seriously without taking yourself seriously.
• Resourceful when the budget, timeline, or team is tight. Constraints don't slow you down. They sharpen you.
• Glad to be in the room with people who care as much as you do. Our teams average fifteen-plus years of experience. We hire people who push each other to do better work.

We Offer

• 20 days of paid vacation.
• 15 days of unpaid vacation.
• All official public holidays off.
• 5 paid sick days without a doctor's certificate.
• Medical insurance.
• Military draft deferment (reservation) support.
• Cooperation under a gig-contract.

We are looking for a Junior Social Media Buyer, who will help manage media buying activity from networks such as TikTok and Facebook.

Responsibilities:

• Support for Media Buyer to manage activity from TikTok, Facebook
• Launch and manage ads campaign from TikTok, Facebook
• Monitor campaign statistics, optimize the effectiveness of campaigns, and investigate traffic drops;
• Monitor costs and return on investment (ROI).
• Track the market for trends, opportunities, etc., and use that information to make recommendations
• Cooperate with other departments (creative, tech, analytics)

Requirements:

• Excellent analytical skills
• Target-oriented, driven, and ambitious person
• Excellent interpersonal skills
• Intermediate English

We offer:

• Friendly working atmosphere
• Interesting projects and challenging tasks
• Opportunities for self-realization, professional and career growth
• 5-day work-week in a friendly work environment
• Flexible working hours

We are looking for a Media Buyer/Team Lead in the Search Feeds Vertical to help manage media buying activity across networks such as TikTok and Facebook.

Responsibilities:

· Manage activity in TikTok, Facebook

· Monitor campaign statistics, optimize the effectiveness of campaigns, and investigate traffic drops;

· Monitor costs and return on investment (ROI).

· Track the market for trends, opportunities, etc., and use that information to make recommendations

· Cooperate with other departments (creative, tech, analytics)

Requirements:

· 1+ year of proven media buying experience in social networks

· Excellent analytical skills

· Target-oriented, driven, and ambitious person

· Excellent interpersonal skills

We offer:

· Friendly working atmosphere

· Interesting projects and challenging tasks

· Opportunities for self-realization, professional and career growth

· 5-day work-week in a friendly work environment

· Flexible working hours