Jobs at Djinni

Position Name: Jr. Accountant
Reports to: Sr. Accountant
Working hours: 3 PM - 12 AM Kyiv time

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Jr. Accounting Specialist position is a key member of the Finance team reporting to the Senior Accounting Specialist. The essential functions of this role include supporting monthly and annual reporting processes, performing routine controller tasks, assisting with regulatory filings and audits, and contributing to accurate financial operations through collaboration and data analysis.

Position responsibilities:

• Assist in preparing journal entries and maintaining general ledger accounts in accordance with accounting standards and internal policies
• Support the month-end and year-end close processes, ensuring timely and accurate financial reporting
• Prepare and analyze financial reports, including balance sheets, income statements, and cash flow statements
• Contribute to the preparation and review of consolidated financial statements, ensuring accuracy and compliance with applicable accounting standards (e.g. US GAAP)
• Perform routine controller functions, including account reconciliations, variance analysis, and internal controls monitoring
• Support Accounts Payable (AP) processes, including invoice review, coordination with vendors and internal teams to ensure timely payments
• Assist with regulatory compliance and filings, including state and international tax filings, transfer pricing documentation, and statutory reporting requirements
• Support internal and external audits by preparing schedules, responding to auditor inquiries, and ensuring timely delivery of requested documentation
• Assist in the budgeting and forecasting process, including data collection, variance tracking, and preparation of supporting schedules
• Utilize Excel and other tools to manage, analyze, and visualize financial data (e.g., pivot tables, VLOOKUP, advanced formulas)
• Collaborate cross-functionally with finance, tax, and operations teams to support business initiatives and reporting needs

• Perform other tasks and duties as assigned by the manager

   

Requirements:

• Bachelor's degree in Finance, Accounting, or Business Management required
• Experience and technical proficiency with NetSuite is considered an asset
• 1-3 years of related work experience
• Excellent written and oral communication skills, clear and precise in communication
• Strong attention to detail

• Proficient in MS Office, particularly Excel, Outlook, and Word

   

Desirable Qualities:

• Responsible, detail-oriented, team player

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are seeking a Team Lead React/ Node.js to lead a small, high-impact engineering team

responsible for our customer-facing web platform and API, and an internal platform used for AI

model training. This role is both hands-on and leadership-oriented, with a strong focus on technical

ownership, system design, and product-team collaboration.

The ideal candidate combines deep technical expertise in modern TypeScript-based development

with experience guiding engineers, improving workflows, and shipping high-quality features in a

fast-paced startup environment.

Key ResponsibilitiesTeam Leadership

Lead a team of two full stack developers and one QA engineer.

Provide ongoing mentorship, code reviews, and technical direction.

Facilitate Scrum ceremonies and maintain smooth execution of sprints.

Ensure high engineering standards, testing quality, and delivery velocity.

Technical Ownership

Own the development and maintenance of our customer-facing web platform (React +Node.js), external APIs and Internal Platform.

Lead architecture, design, and implementation of backend services using AWS Lambda

(serverless) and containerized workloads on EC2.

Oversee performance, reliability, and scalability of the Postgres RDS database.

Drive improvements to CI/CD pipelines, build systems, testing strategy, and infrastructure

reliability.

Ecosystem & Tooling

Work within a monorepo environment.

Manage Infrastructure as Code using CloudFormation.

Maintain monitoring, logging, and alerting pipelines using Coralogix.

Ensure robust automated testing using Cypress and Vitest.

Maintain Docker-based development environments and EC2 deployments.Cross-Team Collaboration

Partner directly with Product Managers to translate requirements into technical plans.

Coordinate with other engineering teams under the CTO to align architecture, standards, and

shared components.

Key Projects They Will Own

Customer-facing web platform (React + Node.js + AWS) and API.

Internal platform for AI model training, including backend services and supporting tooling.

Ongoing modernization and scaling efforts across the stack.

Culture & Working Style

Scrum-based, iterative development

High autonomy—engineers are trusted to own problems end-to-end

Fast-paced startup with rapid decision-making and high impact

Qualifications

Strong experience with TypeScript across frontend and backend.

Hands-on experience with React, Node.js, AWS Lambda, EC2, Postgres RDS, and Docker.

Experience leading or mentoring engineers.

Solid understanding of CI/CD (GitHub Actions), automated testing, logging, and monitoring.

Ability to work directly with Product and translate requirements into architecture and tasks.

Nice to Have

Knowledge of serverless design patterns.

Experience in performance tuning for Postgres and Node.js.

Hiring Process

Technical screening

Culture and leadership interview with CTO

We are seeking a highly skilled and motivated DevOps Engineer to join our Core Team. In this role, you will be a key player in bridging the gap between development and operations, ensuring our systems are scalable, resilient, and automated. You will manage a hybrid environment consisting of AWS Cloud, Digital Ocean services and on-premises servers, leveraging modern GitOps workflows to streamline deployment in Microservices and Serverless architectures.

Key Responsibilities: 
● Hybrid Infrastructure Management: Design, implement, and maintain scalable infrastructure across AWS and on-premises data centers. 
● Automation & IaC: Treat infrastructure as software by using Terraform or CloudFormation to automate resource provisioning and configuration. 
● Container Orchestration: Manage and scale containerized applications using Kubernetes, utilizing Rancher for multi-cluster management and visibility. 
● GitOps Delivery: Implement and maintain continuous delivery pipelines using ArgoCD to ensure the desired state of our clusters matches our Git repositories. 
● CI/CD Pipeline Development: Design and optimize automated build and deployment workflows using GitHub Actions. 
● System Administration: Manage and tune Linux (Ubuntu) environments for performance, security, and reliability. 
● Databases: manage database infrastructure, including replicas, backups, point-in-time recovery, monitor database performance and collaborate with developers to optimize queries and indexing strategies.

Required Qualifications: 

1. Cloud & Core Infrastructure 
● AWS Mastery: Proven experience with core AWS services (EC2, S3, SQS, CloudWatch, RDS, VPC, IAM). 
● Hybrid Experience: Hands-on experience managing and troubleshooting on-premises physical or virtualized servers. 
● Linux Expertise: Deep knowledge of Linux administration, with a strong preference for Ubuntu. 

2. Orchestration & Continuous Delivery
● Kubernetes & Rancher: Solid experience deploying and managing production-grade K8s clusters. 
● ArgoCD & GitOps: Experience implementing GitOps patterns for automated, declarative application deployments. 
● CI/CD: Proficiency with Git and GitHub Actions for automating testing and deployment cycles. 

3. Automation & Development 
● Infrastructure as Code (IaC): Advanced proficiency in Terraform, CloudFormation, or similar tools. 
● Programming: Strong Python scripting skills for task automation, custom tooling, and interacting with APIs. 

4. Modern Architecture 
● Architectural Patterns: Deep understanding of Microservices and Serverless (e.g., AWS Lambda) design principles. 

5. Databases 
● Relational DBs: Deep experience with PostgreSQL administration (vacuuming, indexing, replication, and backup strategies). 
● NoSQL & Cloud Native: Proficiency in AWS DynamoDB, understanding GSIs, LSIs, and TTL configurations.

Preferred/Bonus Qualifications: 
● Experience with Workflow Management platforms such as Apache Airflow. 
● Experience with monitoring and observability stacks (Prometheus, Grafana, ELK). 
● Strong communication skills and the ability to work effectively in an agile, collaborative environment.
 

We are looking for a motivated Junior Full Stack .NET Developer to join our team!

About the project:
Our project is a compliance recording and assurance solution. It enables organizations to record all regulated employee communications — traditional, unified, and mobile — while ensuring compliance with global regulations. Thus, it is used in various industries, especially in financial services: banks, investment firms, and trading desks, as a powerful solution for reputation risk management.

Recruitment process:
HR Interview
Technical Interview
Team Lead Interview
Final Interview → Offer

Requirements:
— 1 year of commercial experience working with .NET Core and ASP.NET Core;
— 1 year of commercial experience working with Angular and TypeScript;
— Good knowledge of Solid and OOP;
— Good knowledge of MS SQL (Dapper);
— Good knowledge of Unit testing;
— Understanding of Git, CI/CD;
— Good understanding of Agile principles and Scrum methodology;
— Upper-Intermediate English level (both written and spoken).

Would be a plus:
— Basics of Docker, Kubernetes, Azure;
— Understanding of Microservice architecture;
— Attention to detail;
— Practice experience in projects.

We offer:
— Monday-Friday, 9-18/10-19 working schedule;
— Work from office/remote/mix;
— Paid holidays and sick leave;
— Medical insurance;
— No time trackers and other manifestations of bureaucracy;
— Communication with experienced professionals willing to share their knowledge;
— Participation in internal and external events, corporate program HYS Rise, and the opportunity to build or advance your brand.

Join our Core Team as a highly skilled Python Developer to build and scale our high-load Geospatial AI Data Platform. You will be the critical link, productionizing Data Science models and transforming massive volumes of raw imagery into meaningful, structured insights that power our client-facing product. If you're driven by complex, high-scale big data challenges, this is the role for you. 

Key Responsibilities: 
● Data Pipeline Development: Implement and optimize robust ETL data pipelines for collecting, cleaning, transforming, and loading large volumes of geospatial data. 
● API Development & Deployment: Design, build, and maintain high-speed, scalable RESTful APIs (using frameworks like FastAPI/Powertools for Lambda). 
● Model Integration & Productionization: Work closely with Data Scientists to containerize and deploy models (e.g. roof age prediction) into our Geospatial AI Data Platform. 
● Code Quality & Optimization: Write clean, efficient, testable, and reusable Python code. Optimize data processing and platform latency to handle requests and queries at massive scale and high volume. 
● System Architecture: Contribute to the design and implementation of our Microservices and Serverless architectures, ensuring high availability, security, scalability and observability. 
● Collaboration: Work within an Agile team alongside Data Scientists, DevOps, and Product Managers to translate business requirements into technical solutions.

Required Qualifications: 
● B.Sc. degree in Computer Science or a related technical field. 
● Demonstrable professional experience as a Python Developer with a focus on data-intensive backend systems (4+ years). 
● Expert knowledge of Python 3, follow PEP8. 
● Experience developing using OOP and SOLID principles. 
● Proven experience designing and developing production-ready APIs using a modern Python web framework such as FastAPI or Powertools for AWS Lambda. 
● Experience with AWS services such as S3, SQS, EC2, API GW, Lambda, DynamoDB, CloudFormation/SAM using boto3. 
● Experience with Docker/Kubernetes. 
● Experience with Linux, preferably Ubuntu. 
● Experience with SQL Databases (e.g. PostgreSQL) 
● Experience with version control (Git) and collaborative development workflows. 
● Good communication skills in English

Preferred/Bonus Qualifications: 
● Experience with geo-spatial libraries (e.g., Geopandas, GDAL, Shapely, Rasterio). 
● Familiarity with model serving technologies such as NVIDIA Triton Inference Server. 
● Experience with Workflow Management platforms such as Apache Airflow. 
● Experience with on-prem servers. 
● Knowledge of CI/CD pipelines (GitHub Actions) and DevOps best practices

We are a fast-growing B2B startup operating in international markets, looking for a motivated SDR (Sales Development Representative) to join our sales team. This is a role with real responsibility and hands-on exposure to global B2B sales.

The Role Focus

 • This position is primarily focused on lead generation and outbound prospecting

 • You will be responsible for sourcing, researching, and qualifying leads

Who You Are

● 2+ years of experience as an SDR / BDR in a B2B environment (experience with full-cycle sales is a strong advantage)

● Strong passion for sales, business, and startups

● Proven ability to write clear, compelling outbound messaging and prepare commercial proposals

● Experience with lead qualification and outbound prospecting (LinkedIn, email outreach, databases, etc.)

● Highly organized, self-driven, and comfortable working with KPIs and CRM systems

● Strong written communication and stakeholder management skills

Nice to Have

● Experience selling B2B SaaS or technology solutions (especially with insurance)

● Familiarity with CRM tools and outbound platforms

CipherCross is an IT company specializing in web and mobile app development for startups. We are looking for a systematic specialist to take ownership of the full Outbound cycle on LinkedIn.

Your main goal: To ensure a consistent flow of qualified leads via LinkedIn and hand over "warm" prospects to Sales.

Your Responsibilities:

• Search and validation of target companies and contacts.
• Launching and managing automated campaigns (sequences, A/B testing, personalization).
• Handling responses, follow-ups, and managing correspondence up to the point of booking a call.
• Maintaining the lead database in the CRM (updating statuses, communication history).
• Preparing reports on funnel performance and campaign results.
• Preparation and publication of materials that will help with outreach – coordinating with the content writer and designer.

Our Expectations:

• Experience: 1+ year as a Lead Generator / SDR in IT Outsourcing.
• English: Upper-Intermediate (B2) or higher (literate written communication is a must-have).
• Tools: Confident knowledge of LinkedIn Sales Navigator and automation tools (Linked Helper 2, Expandi, Apollo, etc.).
• Understanding of the B2B sales cycle in the IT industry.
• Attention to detail and a systematic approach (working with large volumes of data requires precision).

We Offer:

• Fully remote work with a flexible schedule.
• Clear KPIs and well-established processes.
• Team support.
• Opportunities for professional growth within the Sales direction.

Hiring Process:

1. Intro Call.
2. Interview.
3. Test task.

If you know how to approach clients and love turning cold contacts into booked meetings — send us your CV!

• Project Description:

  A next-generation cross-asset data management platform to provide globally consistent data and innovative tools to support business strategy for trade/sales clients that is built on big data architecture, highly scalable, and cloud-ready. The platform enables industry-leading analytics, client reporting, regulatory compliance, surveillance, supervisory reporting, and data science solutions (data flame). The project tech stack: Apache Spark, Hive, Java, Scala, Spring, SQL, Kafka, Hadoop.
  
  We are looking for a strong Senior Java Developer with Big Data experience (Hadoop, Spark) capable of build the design and establish the framework in order to expose and distribute the Risk data to wide variety of consumers including Finance, Front office Risk Systems, Trading Systems, Back office and Account systems. This should cover low latency access and Streaming, Push / Pull mechanisms depending on the type of consumers.
  
  The role of the Senior Java Developer involves working with strong development teams (3 Senior Java Developers), the opportunity to work with big data improving knowledge in this domain utilizing the resources of an international bank.

   

• Responsibilities:

  • Design and build frameworks for ingesting/modeling the complex Risk data
  • Develop Low latency caching to service Front office risk systems

   

• Mandatory Skills Description:

  • At least 5 years of experience in software development, including professional backend software development experience;
  • Strong Knowledge of Java programming languages
  • 1+ year of Big data development with extensive hands-on experience with Spark programming
  • Strong knowledge of big data technologies like Hadoop (Hive) and Spark
  • Should be familiar with algorithms and design patterns
  • Understanding of distributed systems.
  • Understanding of CI/CD workflow.
  • Familiarity with Linux environment including scripting skills

We are looking for a Payment Manager in an affiliate company.

Responsibilities:

• Execute operational payments of the company;
• Monitor balances and prevent cash gaps;
• Perform regular reconciliations with partners and platforms;
• Record all financial transactions in the accounting system;
• Process payment requests according to internal procedures;
• Provide accurate data to the Finance Manager.

Requirements:

• Experience in iGaming / affiliate / performance environment;
• Understanding of daily spend and balance management;
• Experience with payments and reconciliations;
• Strong Google Sheets skills;
• High level of accuracy and ownership.

We're on the hunt for a creative, fast-moving video editor who can turn long-form shows into scroll-stopping short-for. You'll work closely with our scripting, product, and AI teams to shape micro-episodes.

What You’ll Need

• 3+ years experience in video editing, ideally with digital or entertainment platforms - Proficiency in Adobe Premiere Pro and/or Final Cut Pro X.
• Deep understanding of pacing, narrative arcs, and rhythm in short-form editing.
• Strong ability to interpret scripts and storylines visually.
• A standout portfolio or reel that showcases mobile-first, narrative editing.
• Bonus: motion graphics or audio editing skills, TikTok/Reels native experience - Self-starter attitude with excellent time management skills.

What You’ll Be Doing

• Transforming long-form content into short-form, addictive episodes (30s2 mins).
• Working with scripts and storyboards to pace and structure episodes for mobile-first viewing - Collaborating with our AI team to refine automated cuts into polished sequences.
• Enhancing edits with motion graphics, transitions, and audio work as needed.
• Ensuring all output meets quality, platform, and creative standards.
• Helping define the visual language of a new generation of storytelling.

This role involves full responsibility for managing internal product initiatives from planning to delivery, ensuring alignment with scope, timelines, and quality expectations. A solid understanding of the web development lifecycle is required.

Responsibilities:

Project Management:

- Manage project development from initiation to closure, within budget, timeline, and quality standards. This involves leading the product development team on the projects that typically last 2-3 years.
- Manage day-to-day operational aspects of projects, ensuring smooth progress and addressing challenges.
- Plan and manage project timelines and milestones, ensuring that tasks are completed on time and objectives are met.
- Identify and mitigate project risks to ensure steady progress.

Team management:

- Manage a web development team of backend and frontend developers, a designer, and a QA engineer. Effectively plan and manage the allocation of team members’ time on projects.

Stakeholders management:

- Manage stakeholder communication throughout the lifecycle of website development projects.

Quality management:

- Ensure that the project’s deliverables meet the defined quality standards and stakeholders’ expectations.

Required skills:

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.
- Strong knowledge of UX design and ability to guide design teams.
- Fluent in English with excellent communication skills.
- Strong presentational skills: proficiency in direct stakehoder communication and delivering project updates throughout different stages.
- Strong in people management, problem-solving, and decision-making.
- Initiative-driven with a proactive approach to improving project outcomes.

- Excellent self-organization, time management, and prioritization skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

At Promova, we’re redefining language education to make it accessible, personal, and effective for today’s fast-paced world. Our growing team of 160+ professionals is on a mission to connect people, bridge cultures, and empower lifelong learners—reaching every country except aggressor states (yes, even Antarctica).

We blend AI-driven innovation with human expertise to create tools that help people speak with confidence, embrace new cultures, and truly belong in any language. As part of our team, you’ll make a real impact, work in an environment built on care, quality, and creativity, and grow alongside a community that values progress.

With flexible work options, comprehensive benefits, and endless growth opportunities, Promova is more than a workplace — it’s a movement.

At Promova, growth is about driving meaningful, measurable results.

We’re looking for a Middle Growth Marketing Specialist to join our team and work hands-on with growth experiments that improve marketing performance and business efficiency.

In this role, you will optimize and experiment across the marketing funnel — from acquisition to conversion. You’ll analyze data, identify growth opportunities, formulate and test hypotheses, and scale successful solutions to drive sustainable growth.

This position is a strong fit for someone analytical, results-oriented, and comfortable working in a fast-changing environment while taking ownership of outcomes.

Your Area of Impact:

• Growth execution: Build, launch, and improve marketing funnels and landing pages to increase conversion and revenue.
• Analytics & insights: Analyze performance metrics, track key trends, and turn data into clear growth opportunities.
• Experimentation: Run growth experiments end-to-end — from hypothesis generation and testing to validation and scaling.

• Market awareness: Monitor competitors and market trends to identify new ideas and benchmarks.

   

Professional Expertise You Will Need for This Role:

• 1 year of experience in a PMM or GM role. Previous experience in User Acquisition Management (UAM) with Meta Ads and Google Ads would be a great plus.
• Funnel & CRO expertise: Independent management and optimization of key funnel stages (ad -> LP/funnel -> paywall -> product); designs and runs complex A/B tests.
• Advanced analytics & tracking: Performing deep-dive analyses in Amplitude, Tableau (or similar), setting up and troubleshooting event tracking, evaluating metrics and trends.
• Experimentation & growth modeling: Building hypotheses, prioritizing experiments, interpreting results, and scaling high-impact growth initiatives.
• Market & competitor research: Conducting independent research on market trends, competitors, and best practices; applying insights to growth strategy.
• Cross-platform performance knowledge: Proven collaboration with User Acquisition Managers and Creative Marketers; Understanding UA approaches across multiple channels (Meta, Google Ads, etc.) and supporting launches of new initiatives or products.

• English Level — B1+

   

Why This Role Can Be Interesting to You:

1. Ownership & Measurable Impact

• End-to-End Autonomy: Lead the entire hypothesis lifecycle — from research to execution and scaling.

• P&L Influence: Drive revenue growth and profitability with highly visible, data-backed results.

   

2. Full-Funnel Optimization

• 360° Mastery: Optimize the complete user journey, from high-converting landing pages to personalized paywalls.

• Strategic Insight: Conduct deep market research and benchmarking to shape long-term growth roadmaps.

   

3. High-Performance Collaboration

• Cross-Functional Synergy: Act as the hub between UA, Product, Creative, and CRM to align business priorities.

• Agile Growth: Pivot strategies in real-time based on data to capture the most effective growth levers.

   

4. Clear Career Progression

• Vertical Growth: Direct path from Performance Marketing ownership to Senior and Leadership roles.

• Horizontal Scope: Lead cross-functional initiatives to broaden your expertise across Brand and Product.

   

Corporate Benefits

🎓Growth — offered to help develop your skills, advance your career, and reach your full potential: сompensation for additional training at external events and seminars; access to a large electronic library; paid online courses and conferences; Promova English Group; English Classes; Promova Speaking Club, and access to Promova Premium.

🧘🏼Wellbeing — offered to support your overall health, happiness, and resilience: work remotely from any safe location worldwide; flexible work schedule; 20 paid vacation days per year; an unlimited number of sick days, medical insurance coverage; mental health support; power station reimbursement; employee discounts and special benefits for remote employees.

🏄🏼‍♂️ Fun&Activities — offered to foster informal communication and strengthen social connections among teammates: remote team compensation for gathering and team-building episodes.

If you’re ready to help reimagine language learning for today’s world, let’s do it together!

🚀AIMPROSOFT — Sales Director Opportunity!
 

We are looking for a proactive and highly motivated Sales Director who will take full ownership of our sales strategy, build and scale a high-performing sales organization, and drive predictable revenue growth. This is a key leadership role with direct impact on the company’s strategic transformation and growth.
 

Our company is evolving from a traditional outstaffing model toward consulting-led, service-product-driven offerings. The Sales Director will play a critical role in shaping and executing this transition on the go-to-market side.

🎯Mission of the Role:

• Own and execute the company’s sales strategy in Western markets
• Build a scalable, system-driven sales function (not hero-based selling)
• Drive the shift from staff augmentation sales to consulting and service-product sales
• Deliver a predictable pipeline, revenue growth, and clear forecasting
   

🔑Key Responsibilities:

• Define and execute the overall sales and go-to-market strategy aligned with the company strategy
• Build, structure, and scale an outbound-driven B2B sales organization
• Own revenue planning, pipeline health, forecasting, and KPI achievement
• Design and implement sales systems: CRM, analytics, reporting, scripts, playbooks
• Hire, onboard, coach, and develop sales managers and sales reps
• Lead complex, high-value B2B deals and enterprise-level negotiations
• Work closely with Marketing on ICP definition, positioning, and lead generation
• Collaborate with Delivery and Account Management to ensure smooth handovers and long-term account growth
• Represent the company externally: clients, partners, events, and industry forums
   

🔥What we need from you:
 

General

• Fluent English (C1 or higher)
• 3+ years in a senior sales leadership role (Sales Director / Head of Sales / Commercial Director) in B2B IT services (IT outsourcing, custom software development, consulting, data, AI, cloud, etc.)
• Proven experience in outbound sales to Western markets (USA, UK, EU, Canada) — mandatory
• Track record of building or restructuring a sales department and achieving planned KPIs
• Strong understanding of consultative and solution-based sales
• Experience managing and closing large, complex B2B deals
• High financial literacy: revenue planning, forecasting, unit economics, margins
• Strong analytical mindset and data-driven decision-making
• Experience implementing and owning CRM systems and sales analytics
• Willingness to travel for business development and client engagements
   

AI & Tooling Expectations

• Confident user of modern AI tools (e.g. ChatGPT, Claude) in sales workflows
• Experience or strong interest in AI-powered sales tools and automation
• Advanced Excel/spreadsheet skills for financial modeling, forecasting, and scenario analysis
   

Leadership & Management Competencies

• Systemic and process-oriented thinking — ability to build a scalable sales “machine”
• Strong execution discipline and ability to enforce standards
• Leadership skills: inspire, coach, and grow teams
• Structured thinking and sound decision-making under uncertainty
• Comfortable building processes from scratch in a transforming organization
   

📌Nice to Have:

• Experience scaling sales in fast-growing startups or scale-ups
• Additional languages (German, French)
• Familiarity with compliance-driven industries or regulated environments
   

🤝Reporting & Collaboration:

Reporting to: CEO and CTO

Close collaboration with: Chief Customer Officer, Delivery Director, Marketing Director, Business Unit Directors

This role ensures tight alignment across the entire customer journey — from positioning and lead generation to deal closure, delivery handover, and long-term account growth.
 

💼What We Offer:

• Fully remote or hybrid work (office in Ivano-Frankivsk)
• Direct collaboration with experienced marketing leadership, with regular feedback and mentorship
• Personalized development plans based on our competency framework
• Challenging projects with measurable business impact
• Continuous professional development opportunities
• Collaborative culture that values innovation and knowledge sharing
   

🧭Recruitment Process:

Recruitment Interview → English Check → Leadership Interview → Test Task → Offer

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

We are looking for a Coaches Success Coordinator to support users via live chat and deliver a great customer experience.
 

Your future responsibilities include:

• Handle customer inquiries via live chat (Intercom) in a timely and professional manner.
• Ensure a positive customer experience by effectively resolving issues and supporting users throughout their journey.
• Work with freemium users and guide them toward paid plans by explaining the value of access to a real professional coach.
• Provide supportive, empathetic guidance and suggest basic self-help approaches aligned with the product’s purpose.
• Document conversations and updates accurately in the CRM system.
• Collaborate with the team to maintain high service quality and customer satisfaction.
• This is a 3-month contract role with the possibility of extension based on performance and business needs.
   

Needed experience & skills:

• At least 6 months of experience in customer support or a related field.
• English level B2+.
• Clear communication skills, empathy, and a customer-focused mindset.
• Ability to solve problems, think critically, and pay attention to details.
• Comfortable working with CRM systems (Intercom is a plus).
• Proactive, adaptable, and open to feedback.
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!

About the Role
At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions.

Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams.

Key Responsibilities

• Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses
• Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact
• Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences
• Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines
• Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills
• Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction
• Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives
• Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions
• Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements
• Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QS) metrics
• Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning
• Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members
• Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization

Requirements

• English: Strong written communication skills (B2 or better)
• Flexibility to work in shifts, including weekends and holidays as required by business needs
• Effective time management skills
• Strong communication and interpersonal skills, ability to communicate technical information in an easy-to-understand, user-friendly way
• Exceptional attention to detail and accuracy in all customer communications and documentation
• Reliable internet connection and appropriate home office setup for remote work
• Great adaptability skills, with experience adjusting to high-volume support periods and evolving product updates

Nice to Have

• At least 1 year of proven experience working in customer support
• Experience working efficiently with CRM, admin panel and others (Freshdesk, Retool, Affise, etc)
• Knowledge of basic troubleshooting methodologies and technical support fundamentals
• Previous experience in a metrics-driven environment with exposure to KPIs like CSAT, NPS, FCR, and AHT
• Experience working in international or multicultural teams

What We Offer

• Startup environment with freedom to experiment and implement your ideas
• Opportunities for career growth as Scrambly scales internationally
• Training, development support, and bonuses for professional learning
• Work schedule: 4/2 rotation; morning/evening shifts (8:00-16:00/16:00-00:00; Kyiv time)