Jobs at Djinni

Наразі ми в пошуках фахівця на посаду .Net Backend Developer, який розділяє наші цінності та прагне стати частиною нашої компанії.
 

Вимоги:

• Досвід бекенд розробки із .NET 6+ (від 5 років)
•  Досвід використання AI (Cursor/Codex/Claude Code)
• Знання та розуміння концепції ООП та dependency injection в С#
• Вміння працювати з Git/GitHub
• Досвід роботи із Entity Framework в .NET
• Досвід створення REST Api
• Базові знання CSS/HTML
• Базові знання SQL
• Вміння працювати в команді та в межах дедлайну
• Закінчена чи не закінчена освіта за профільною спеціальністю (програмна інженерія)
• Розуміння термінів асинхронні методи, область видимості функції, паттерни
   

Буде плюсом:

• Досвід роботи із OpenAI API/ChatGpt API
• Досвід роботи в Travel сфері (готелі, перельоти ітд.)
• Досвід роботи із Razor в .NET
• Досвід програмування Typescript/Next.js/React
• Досвід із Bootstrap/Tailwind
   

Умови роботи:

• Вільний графік та віддалена співпраця
• Можливість професійного росту в компанії
• Заробітня плата завжди прив‘язана до валюти
• Оплачувана відпустка та лікарняний

Наш продукт
Ми розвиваємо міжнародну платформу для бронювання готелів, яка забезпечує доступ до широкого вибору варіантів розміщення по всьому світу та інтегрована з провідними постачальниками туристичного контенту.
 

Requirements

* 2+ years of experience buying traffic for the Dating vertical.

* Strong experience with Native Ads platforms.

* Proven record of profitable campaign scaling.

* Excellent understanding of CPL, EPC, CTR, CR, ROI, ROAS, LTV, and other performance metrics.

* Experience with tracking platforms such as Voluum, Binom, RedTrack, Keitaro, or similar.

* Experience with landing page testing and funnel optimization.

* Strong analytical skills and data-driven decision making.

* Ability to work independently and take ownership of results.

* English level: Intermediate or higher.

* Analytical mindset with strong attention to detail.

* Results-driven and performance-oriented.

* Proactive and self-motivated.

* Strong problem-solving and decision-making skills.

* Ability to work independently and take ownership of campaigns.

* Curious and eager to test new ideas and strategies.

* Strong communication and collaboration skills.

* Data-driven approach to optimization and scaling.

Responsibilities

* Launch, optimize, and scale Native Ads campaigns for the Dating vertical.

* Manage campaigns across native advertising platforms (Taboola, Outbrain, Revcontent, etc.).

* Analyze campaign performance and optimize towards CPL, ROI, ROAS, and other KPIs.

* Develop testing strategies for creatives, landing pages, angles, and audiences.

* Work closely with design tools, AI tools, and developers to improve campaign performance.

* Monitor traffic quality, conversion rates, and user behavior.

* Identify new traffic sources and scaling opportunities.

* Track competitors and market trends.

* Prepare regular performance reports and actionable insights.

We are looking for a Senior Node.js Engineer (AWS Serverless) to join the team supporting a well-established UK-based e-commerce retailer operating across the US, UK, and APAC markets under 16+ partner brands. 

The client runs a high-volume, subscription-driven commerce platform with complex multi-market business logic and is currently midway through a major platform modernisation initiative — transitioning from a legacy monolithic system to a modern MACH architecture (Microservices, API-first, Cloud-native, Headless). As part of the engineering team, you will contribute to building scalable cloud-native services and modern backend solutions using Node.js and AWS Serverless technologies, helping drive the next generation of the client’s global commerce platform.

Responsibilities:

• Build AWS Lambda microservices (Node.js/TypeScript) behind API Gateway, integrated with Commerce Tools and D365.
• Design and optimise DynamoDB data models and access patterns for high-throughput e-commerce.
• Contribute to CI/CD pipelines and collaborate with DevOps on infrastructure automation.
• Support knowledge transfer to client engineers on AWS serverless best practices.
• Delegate multi-step tasks to AI agents; review diffs, verify output, and maintain accountability for what gets committed.

Requirements:

• Experience: 5+ years in Software Development 
• Backend: Strong, production-grade proficiency in Node.js and TypeScript.
• Cloud5/Serverless: Production-grade expertise with AWS Lambda, API Gateway, and DynamoDB (not just theoretical).
• Architecture: Robust experience with microservices architecture and greenfield development.
• AI Tooling: You are a self-sufficient builder who ships fast, communicates clearly across international teams, and operates AI agents as a genuine force multiplier — delegating, verifying, and iterating, not just prompting.
• English level: Upper-Intermediate+

• Tech Stack Ecosystem (Nice-to-Have): Exposure to ECS, Commerce Tools, Netlify, Contentful, D365, or Akamai

   

We offer:

• Flexible working format - remote, office-based, or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team-building
• Other location-specific benefits

Project Responsibilities

Design, develop, and maintain Android applications using Kotlin and Jetpack Compose, including creating reusable, scalable, and high-performance UI components. 
Implement and maintain Clean Architecture principles to ensure scalability, maintainability, testability, and clear separation of concerns across application layers. 
Develop and maintain multi-module Android applications, applying modularization strategies and Feature API / Feature Implementation (API/Impl) approaches. 
Utilize Kotlin Coroutines, Flow, StateFlow, and SharedFlow to implement asynchronous operations, reactive data streams, and efficient state management. 
Apply MVI and MVVM architectural patterns to build scalable, maintainable, and predictable application features. 
Develop and execute UI and Unit Tests using JUnit, Espresso, and Compose Testing to ensure application quality, reliability, and stability. 
Integrate RESTful APIs using Retrofit and manage networking, data serialization, error handling, and synchronization with backend services. 
Use Android Architecture Components, including ViewModel, Navigation, and Room, and manage dependency injection with Koin while following best practices for lifecycle and scope management.

Must-haves

Proficiency in Jetpack Compose: Strong skills in developing user interfaces with Jetpack Compose, including creating custom components and adapting existing ones. 
Knowledge of Clean Architecture: Understanding of Clean Architecture principles and the ability to apply them in designing the app's architecture to ensure scalability and testability. 
Strong understanding of Kotlin Coroutines, Flow, StateFlow, and SharedFlow for asynchronous programming and reactive state management. 
Experience with architectural patterns such as MVI and MVVM, including state management and unidirectional data flow approaches. 
Experience working with multi-module Android applications, including implementation of modularization strategies and Feature API / Feature Implementation (API/Impl) approaches. 
Experience in Writing UI and Unit Tests: Ability to write and maintain tests using tools such as JUnit, Espresso, and Compose Testing to ensure code quality. 
Proficient in Kotlin: Deep knowledge of the Kotlin programming language, including syntax, standard libraries, and design patterns. 
Familiarity with Android Architecture Components: Experience using components like ViewModel, Navigation, and Room. 
Understanding UX/UI Design Principles: Awareness of user interface and experience design fundamentals, including working with layouts and prototypes. 
Experience Integrating with RESTful APIs: Ability to interact with remote APIs and handle responses using libraries like Retrofit. 
Knowledge of Koin: Proficiency in using Koin for dependency injection, experience integrating Koin with Android components 
like ViewModels, WorkManager, and others. Understanding of Koin’s lifecycle management (e.g., single, factory, scoped) and its application in clean architecture. 
Version Control System Knowledge: Experience with Git and an understanding of collaborative development processes. 
Familiarity with CI/CD Tools: Knowledge of tools for automating the build and deployment of applications (e.g., GitHub Actions, Bitrise). 
Strong Communication and Teamwork Skills: Ability to effectively collaborate with designers, managers, and other developers to achieve common project goals.

ABOUT THE COMPANY

Our client is a technology-driven consumer company transforming fragrance discovery through a digital subscription platform. It also operates a portfolio of innovative fragrance and lifestyle brands focused on quality, individuality, and sustainability.

We are looking for a hands-on Staff Architect to own the platform architecture and drive AI-enabled capabilities across the engineering organization. 

Reporting to the Director of Engineering, you will establish engineering standards, guide cross-team technical decisions, and lead a platform team of two engineers while remaining deeply involved in system design and implementation.

The goal is to help the business scale through technology and AI without proportional growth in engineering headcount.

REQUIREMENTS:

• 8+ years of professional software engineering experience
• 3-4+ years in a Principal, Staff, or Platform Architect role
• Deep hands-on Java expertise, including JVM performance, concurrency, and service design
• Experience with Micronaut or Spring Boot
• Strong knowledge of distributed systems, event-driven architecture, REST/GraphQL APIs, service mesh, and AWS cloud-native patterns
• Hands-on experience designing, evaluating, or building AI-powered systems using modern LLM technologies
• Experience with agent orchestration frameworks, tool integration, retrieval systems, or memory architectures
• Strong understanding of data modelling, asynchronous messaging such as Kafka, and caching strategies at scale
• Experience establishing and enforcing architectural standards across multiple engineering teams
• Ability to combine architectural leadership with writing and reviewing production code
• Strong systems thinking and the ability to clearly explain technical trade-offs
• Excellent written and spoken English
• Ability to work independently and asynchronously within a distributed team
• At least 4 hours of daily overlap with New York working hours
• Experience with Rust, GraalVM, JVM profiling, Kubernetes, Helm, or production EKS environments is a plus
• Experience with ecommerce, subscription platforms, personalization, or high-scale consumer products is a plus

RESPONSIBILITIES:

• Own the company’s platform architecture and AI enablement strategy
• Define service boundaries, integration patterns, data contracts, and shared infrastructure components
• Lead the design of APIs, asynchronous messaging patterns, and foundational platform services
• Identify and implement AI solutions that improve engineering productivity, operational efficiency, customer experience, and business outcomes
• Design AI-augmented workflows, including agent orchestration, tool integration, retrieval, and memory management
• Serve as the primary architectural authority for platform-level technical decisions
• Establish cross-team engineering standards and shape the company’s long-term technical direction
• Lead and mentor a platform team of two engineers
• Set technical direction, conduct reviews, unblock engineers, and support their professional growth
• Remain actively involved in architecture, implementation, code reviews, and technical problem-solving
• Ensure systems are observable, scalable, fault-tolerant, and production-ready

OUR OFFER:

• Fully remote, permanent position 
• Bonus program
• Paid Time Off and Wellness Days Off
• Ownership of a business-critical platform and its AI strategy
• A focused senior team that moves quickly and trusts you to own your domain
• Meaningful influence over how the company’s technology and products evolve
• Smooth knowledge transfer from the current Principal Platform Architect

Key Responsibilities:

• Analyse and formalise requests from business and stakeholders; conduct sessions to clarify problems, goals, and context;
• Identify and decompose problems; apply techniques for information gathering and structuring (interviews, document analysis, observation, data analysis);
• Prepare and refine business and functional requirements;
• Create User Stories and Acceptance Criteria for tasks in Jira/YouTrack;
• Support the Product Owner in analysing, clarifying, and preparing requirements, as well as in managing priorities and task planning;
• Prepare and maintain up-to-date documentation in Confluence;Work with context — understand dependencies between tasks, systems, and teams;
• Participate in roadmap preparation and ensure consistency of product development plans;
• Verify the requirement implementation accuracy together with QA;
• Participate in daily stand-ups, planning sessions, and retrospectives;
• Use basic prototyping tools (e.g., Marvel, Figma, Miro) to clarify user flows and logic;
• Review final designs required for task definition;
• Collaborate with the development team to clarify implementation details;Keep the backlog and task statuses up to date.

Core Skills:

• Strong communication skills and the ability to solve problems diplomatically and build constructive team relationships;
• Understanding of SDLC, Agile, and Waterfall principles;
• Ability to formulate clear, testable requirements and Acceptance Criteria;
• Solid understanding of frontend technologies (HTML, CSS) and client-server interaction principles;
• Basic experience working with design systems and understanding how to use them to refine requirements;
• Proficiency with Jira, YouTrack, Confluence, or similar tools;
• Systemic thinking and the ability to see relationships between requirements and product goals;
• Attention to detail and strong analytical, structured thinking.
   

Additional Skills:

• Experience in fintech or trading systems will be a strong advantage (but not mandatory);
• 1–2 years of experience in IT projects (as a Business Analyst, Product Owner Assistant, or QA);
• Understanding of web platform and API principles;
• Ability to create simple diagrams (BPMN, Flowcharts, User Flows);
• Experience collaborating with QA teams.
   

Language Requirements:

• Intermediate English level for working with technical documentation and team communication.

We offer:

• An interesting project and non-trivial tasks that will allow us to show our professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

Description

The candidate will be part of an Agile/Scrum-based team working on a full lifecycle project supporting the warehouse services segment. The project aims to enable an online representation of facilities and their configurations.

Our client is a leader in innovative warehouse automation solutions, leveraging advanced robotics and proprietary software to optimize operations and transform supply chains. With a talented and diverse team, they deliver modular and scalable solutions that make efficient use of existing space while maximizing throughput.

We are looking for individuals who are passionate about automation and approach challenges with creativity and a commitment to excellence. If you are eager to contribute to groundbreaking solutions that redefine warehouse operations, we invite you to join this dynamic team.

Requirements

• 6-8 years software engineering experience with a full-stack capability.
• Technical Proficiency: Strong expertise in C#/.Net
• Frontend Expertise: Good frontend knowledge preferably with Vue.js or React.js, Next.js
• Experience with unit and integration testing.
• Experience with building and deploying microservices.
• Strong understanding of software engineering best practices.
• Experience with Git-based workflows and CI/CD pipelines.
• Ability to write clean, maintainable, and well-structured code.
• Practical experience with MongoDB.
• Solid understanding of object-oriented programming, clean code principles, and common software design patterns.
• Experience designing and developing RESTful APIs.
• Hands-on experience with AI powered development workflows and tools like Cursor, Claude Code or Codex and ability to use them effectively in maintaining code quality, security, and engineering best practices.
• Good communication, problem-solving, and analytical skills.
• Upper-intermediate or higher English level (written and spoken).

Nice to have:

• Familiarity with containerized environments (Docker, Kubernetes).
• Understanding of messaging systems (RabbitMQ or Kafka) is a plus.
• Knowledge of Revit/AutoCAD/SolidWorks.
• Experience working with three.js (or any game development experience)
• Hands-on experience with GCP (preferred)/Azure/AWS.
• Experience building agentic workflows in production environments.

Job responsibilities

• Active participation in Agile ceremonies (daily, grooming and planning sessions) and development processes (estimation effort, coding, testing, debugging, code reviews)
• Work independently on complex backend features while collaborating closely with other engineers.
• Take ownership of end-to-end feature development, delivering tasks from initial requirements through implementation and completion across both backend and frontend.
• Write clean, maintainable, and testable code, including appropriate unit and integration tests.
• Support existing microservices-based solution with vue.js frontend, deployed on multiple k8s clusters.

Description

Our client, a leading international hardware and wearable technology manufacturer, is developing an advanced, head-worn situational awareness platform engineered for complex operational and field environments. The system integrates edge computing, multi-sensor video processing, and high-speed wireless connectivity to deliver a seamless, fused real-time data and visual experience for field operators.
The platform architecture centers on a wearable smart power unit anchored by an NXP i.MX 8M Plus System-on-Module (SoM) with integrated Wi-Fi and Bluetooth capabilities, an FPGA for real-time video stream fusion, and dual hot-swappable power modules.
The engineering initiative focuses on optimizing low-level system communication, stabilizing wireless connectivity protocols (Wi-Fi Direct and Bluetooth), resolving USB-OTG switching issues, managing FPGA configuration over I2C, and extracting MIPI CSI-2 stream metadata to ensure a resilient, low-latency system performance.

Requirements

• 6+ years of experience in network access devices architecture, with a specialized focus on Wi-Fi technologies.
• Strong proficiency in C++, Linux userspace, and Linux kernel-level development.
• Deep expertise in Linux-based system architecture, bootloaders with secure boot features (especially U-Boot), drivers, device tree handling, IPC, D-Bus, and software update mechanisms.
• Proven experience in handling and debugging serial communication interfaces and peripherals (UART, USB, I2C).
• Expert-level knowledge of Wi-Fi standards (802.11a/b/g/n/ac/ax), Wi-Fi Direct, and Bluetooth protocols (Classic & BLE).
• Solid background in wireless security protocols (WPA2, WPA3, TLS, ECC, AES), threat/attack mitigation, Linux security hardening, and SELinux.
• Practical experience working with RF hardware, antennas, and wireless interference mitigation strategies.
• Solid understanding of the TCP/IP networking stack alongside hands-on experience with embedded Linux build systems (Buildroot, Yocto)
• Self-organized personality with strong verbal/written communication skills for both technical and non-technical audiences.

Job responsibilities

• Define the end-to-end system architecture for Wi-Fi and Bluetooth communication, including device management over APIs.
• Handle, configure, and debug low-level serial communication interfaces (UART, USB, I2C) to ensure stable communication between modules and peripherals.
• Define bridging modes for specific Wi-Fi chips and Ethernet interfaces to ensure seamless data routing.
• Define and implement wireless protocols for Wi-Fi (802.11) to achieve robust connectivity and low-latency transmission.
• Work closely with hardware engineers and embedded developers to guarantee seamless integration between hardware and embedded software.
• Address wireless security risks, implementing encryption, authentication, and robust data protection mechanisms across all connectivity layers.
• Apply engineering techniques to manage RF interference and ensure signal reliability in complex environments.
• Deliver technical guidance to development teams, conduct thorough design reviews, and collaborate directly with regulatory teams.

Dataforest helps businesses unlock the value of their data through AI, Data Engineering, Advanced Analytics and custom Web Product Development. We build scalable digital solutions for clients worldwide, driven by a culture of results, flexibility and collaboration.

Now we`re looking for a Senior Project Manager to join our team.

    You'll be a great fit if you have:

• PM Experience: 4+ years of project management experience specifically in an IT outsourcing/outstaffing company (must-have).
• English Level: C1 (Advanced) — fluent written and spoken communication skills for daily interaction with international clients.
• Agility & Context-Switching: Proven ability to switch context seamlessly and effectively manage multiple streams or teams simultaneously.
• Web Dev & Methodologies: Hands-on experience managing web development projects; deep knowledge of Agile (Scrum, Kanban) and Waterfall frameworks.
• Planning & Execution: Strong background in project planning, estimation, roadmap creation, and defining key performance metrics (KPIs/OKRs).
• Documentation & Tools: Deep understanding of project documentation standards and solid experience with task-tracking tools (Jira, Confluence, etc.).
   

     What you’ll do:

• Cross-Functional Team & Coordination: Coordinate cross-functional teams (developers, designers, QAs, and other specialists) across multiple autonomous project streams.
• Drive & Enhance AI-Driven SDLC: Take initiative in optimizing and scaling software development processes using modern AI tools and practices.
• Resource & Capacity Management: Take full ownership of team capacity and resource allocation; plan timelines, set objectives, and manage task assignments.
• Define & Track Success Metrics: Establish, monitor, and report on key project health and delivery metrics at every stage.
• Stakeholder Management: Maintain clear, proactive communication with key client stakeholders, internal dev teams.
  
  We ensure your growth with:
• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

Description

Partner is one of the leaders in design, development and manufacturing data communications equipment for the industrial Internet of Things — connecting physical assets to business processes to deliver enhanced value.

Developting cloud-based platform hosted on Azure using .NET tech stack. The platform interacts with different corporate services in order to support business processes across company in manufacturing, engineering, sales, shipping, etc.

Requirements

Primary Skills:

5+ years of professional software engineering experience with a strong emphasis on scalable frontend architectures.

Proven proficiency in utilizing AI-assisted coworker tools (Claude preferred) to accelerate frontend development to improve engineering productivity, code quality, testing, and development velocity.
Mastery of modern frontend technologies: React, GraphQL, Redux, Vite, TypeScript, HTML5, and CSS3.
Solid mastery of Testing frameworks (Playwright, Jest, Vitet, Cypress)
Solid understanding of backend integration points, particularly interacting with GraphQL, REST APIs, and authentication flows.
Experience with observability platforms and UI performance optimization techniques.
Data Access: Proficiency with Entity Framework for ORM.
API Documentation: Experience using Swashbuckle to generate and maintain Swagger documentation.

Preferred, Not Required Skills
Version Control: Proficiency with Git and GitLab.
Collaboration: Experience working with Jira and Confluence.

Job responsibilities

Partner closely with Product, Design, and Backend Engineering teams to translate complex business requirements into intuitive user experiences.
Provide dashboards, charts, and filtered views for sensor telemetry and alert trends to support end-to-end solution monitoring.
Develop detailed topology visualization and cross-org super-admin dashboards.
Unify gateway management and sensor data experiences so customers can move between fleet operations and troubleshooting in a single workflow.
Utilize AI-assisted coworker tools to rapidly generate React components, GraphQL queries, and unit tests.

In Competera, we are building a place where optimal pricing decisions can be made easily. We believe that AI technologies will soon drive all challenging decisions and are capable of helping humans be better. We are now looking for a Strong Middle Data Scientist to play a key role in reshaping the way we provide our solutions.

You could be a perfect match for the position if
You want to:

• Analyze retail data to find patterns and derive insights for data-aware pricing strategies.
• Maintain, tune and improve existing models, investigate model performance issues and identify their root causes.
• Design and validate (proof-of-concept) POC for new modeling approaches, challenging existing assumptions when needed.
• Own complex SnD Data science solution implementation for new clients end-to-end: validate business requirements and data, map requirements to existing tools and functionalities, develop and evaluate models and bring the solution into production.
• Research, prototype and evaluate modelling approaches for new domains and challenging cases such as sparse demand, promotions and changing sales patterns.
• Collaborate with Data Scientists, Engineers, Product/Project Managers and domain experts to improve and bring to production new approaches of demand modeling.

You have:

• 3+ years of commercial experience in Data Science/Machine Learning or related field.
• Solid mathematical background preferably in Computer Science, Mathematics, Statistics or another quantitative field.
• Strong knowledge of statistics, classical machine learning, deep learning methods and commonly used forecasting approaches.
• Practical experience with time series forecasting methodologies.
• Proficiency in scientific Python toolkit including NumPy, pandas, scikit-learn, gradient-boosting frameworks such as CatBoost/LightGBM and either Keras/TensorFlow or PyTorch.
• Experience with statistical hypothesis testing and experimental design, including A/B testing.
• Advanced SQL skills for data manipulation and extraction.
• Strong Python skills and experience writing clean, modular, maintainable code for prototyping and performing experiments.
• English sufficient for technical discussions, documentation, and collaboration in international environment (Upper-intermediate and higher level).

Desirable requirements:

• Experience in retail, e-commerce, pricing, revenue management or marketplaces.
• Experience working with large datasets and distributed processing tools such as. Pyspark/Spark/Databricks.

​Soft skills:

• Analytical mindset and critical thinking to solve complex problems.
• Strong ownership: you take responsibility for problems end-to-end, proactively drive them forward and stay accountable for the quality and impact of the final solution
• Agile approach, with the ability to experiment and test hypotheses in a dynamic business environment.
• Business-oriented thinking, capable of translating complex models into clear business insights.
• Curiosity and a drive for continuous learning in the data domain.
• Strong team player, able to collaborate across cross-functional teams.

You’re gonna love it, and here’s why:

• Rich innovative software stack, freedom to choose the best suitable technologies.
• Remote-first ideology: freedom to operate from the home office or any suitable coworking.
• Flexible working hours (we start from 8 to 11 am) and no time tracking systems on.
• Regular performance and compensation reviews.
• Recurrent 1-1s and measurable OKRs.
• In-depth onboarding with a clear success track.
• Competera covers 70% of your training/course fee.
• 20 vacation days, 15 days off, and up to one week of paid Christmas holidays.
• 20 business days of sick leave.
• We reimburse the cost of coworking.

Drive innovations with us. Be a Competerian.

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We're looking for an experienced Email Deliverability Specialist to take full ownership of our email channel and become the go-to expert for everything related to its stability, scalability, and performance.

This is not a traditional Email Marketing Manager role focused on launching campaigns. Instead, you'll own email as a critical product: managing domain and IP reputation, deliverability, infrastructure, and ensuring sustainable growth of our sending volumes.

Our current stack:

• Smartico — CRM/CDP and customer journey orchestration
• Mailgun — Email Service Provider (ESP)

As our business continues to grow rapidly, email volumes will increase significantly. We're looking for someone who knows how to scale responsibly by maintaining domain reputation, warming up infrastructure, keeping databases healthy, and continuously optimizing deliverability.

What We're Looking For

• Proven experience managing email deliverability at scale (hundreds of thousands of emails sent daily).
• Hands-on experience improving deliverability with measurable business results.
• Strong understanding of:
  • SPF
  • DKIM
  • DMARC
  • Domain & IP reputation
  • Gmail spam filtering mechanisms
• Experience warming up new domains and IPs.
• Experience recovering from blacklist incidents.
• Hands-on experience with ESP platforms (Mailgun is a strong advantage).
• Strong knowledge of Postmaster tools and deliverability monitoring.
• Analytical mindset with the ability to identify root causes rather than treating symptoms.
• English level sufficient for written communication with providers and blacklist services.

Nice to Have

• Experience in iGaming or Online Gambling.
• Experience with Smartico, Optimove, FastTrack, or similar CRM/CDP platforms.
• Experience scaling email traffic several times while maintaining deliverability.
• Understanding of the Indian market and Gmail-heavy user bases.

Responsibilities

Deliverability & Infrastructure

• Own domain and IP reputation management.
• Warm up new domains and IP addresses.
• Restore reputation after deliverability incidents.
• Manage IP pools and rotation in Mailgun.
• Monitor blacklists, investigate root causes, submit delisting requests, and prevent future issues.
• Maintain target KPIs

Database Management

• Maintain database hygiene using ZeroBounce or similar validation tools.
• Manage segmentation strategies and legacy audience policies.
• Configure sending caps and throttling rules.
• Prioritize traffic toward active and high-value customer segments.

Monitoring & Incident Management

• Monitor channel health daily using:
  • Google Postmaster Tools
  • Mailgun Optimize
  • MXToolBox
  • Smartico Data Studio
  • Automated Slack alerts
• Respond quickly to incidents such as:
  • Open Rate drops
  • Deliverability degradation
  • Domain/IP blacklisting
  • Large-scale delivery failures
• Prepare post-mortem reports and preventive action plans.
• Keep the CRM Lead and stakeholders informed about channel performance and incidents.

Channel Development

• Evaluate and onboard new email providers when needed.
• Consult CRM and Product teams on email best practices.
• Manage the email channel budget and invoice reconciliation.
• Own the Trustpilot process from the CRM side.
• Prepare regular reports on channel performance and improvements.

What We Offer

💻 Fully remote work from anywhere in the world.

⚡ Fast decision-making and minimal bureaucracy.

🤝 A friendly, collaborative team passionate about building great products.

📈 Support from experienced leaders who genuinely care about your professional growth.

🏖 20 paid vacation days, 5 additional paid days off, and paid sick leave.