Jobs at Djinni

We are looking for a VIP Account Manager who will be responsible for delivering exceptional, personalized service to our most valued players. You will act as a trusted point of contact, ensuring a premium experience through tailored support, proactive engagement, and deep understanding of client needs. This role requires a client-first mindset, attention to detail, and the ability to solve complex issues efficiently and empathetically.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized support via chat, email, phone, and messengers to VIP clients
• Resolve complex issues related to payments, bonuses, verification, and gameplay
• Build and maintain trusted long-term relationships with high-value players
• Conduct proactive outreach and regular check-ins to ensure client satisfaction
• Collaborate effectively with Customer Support, RFPD, QA, Product, and CRM teams
• Share client insights to improve products and processes
• Coordinate special requests and custom solutions for VIP players
• Monitor daily player activity and gaming patterns of VIP clients
• Identify at-risk players and implement retention strategies
• Offer personalized bonuses and promotional campaigns
• Celebrate player milestones and significant events
• Ensure strict adherence to internal policies and procedures
• Track key metrics including retention rates, satisfaction scores, and response times
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Excellent communication skills (written and verbal) in English; additional languages are a plus
• Proven experience in VIP account management, customer success, or a similar client-facing role, preferably in iGaming or a related industry
• Strong problem-solving skills with the ability to handle sensitive and complex issues (e.g. payments, bonuses, verification) with discretion and professionalism
• Relationship-building expertise and a proactive approach to customer engagement
• Deep understanding of customer behavior, especially in high-value segments
• Ability to analyze player activity data and identify trends, opportunities, and risks
• Collaborative mindset with experience working across multiple departments (Customer Support, Product, CRM, etc.)
• Flexibility and adaptability — able to prioritize in a fast-paced, dynamic environment
• Attention to detail and a high level of organization
• Experience working with CRM tools and support platforms (e.g., Zendesk, Salesforce, or similar)
• Willingness to work shifts and be available outside standard hours for VIP client needs
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

International Conference Conversion Conf is looking for event manager to event department with a Minimum of 3 year of experience in a similar position to manage big conferences and events processes (over 1000 people) and lead our client’s team with a «can-do» attitude.

Умови роботи:

• full time from 8.30 am till 5.30 pm remotely (by Warsaw time) LOCATION Warsaw

Requirements:

• Fluency in English (MUST HAVE) and another European Language!
• Leadership skills;
• Computer literate (Excel, Word, Gdrive)
• Outgoing personality and smart appearance
• Able to work flexible hours
• Outstanding verbal and written communication skills
• Minimum of 1 year of experience in a similar position

You would be responsible for:

• management of outsource contractors: setting tasks, coordinating with the work of the company’s team, managing the workflow as needed;
• participation in conferences (communication with partners, collection of contacts), presence, management and quality control of the provision of services at company events;
• processing event registration data, sending invitations and coordinating event guests; budgeting the costs of projects and activities in social networks
• All event organizers responsibilities !
• issuing invoices and contracts to outsource contractors.

We’re Hiring: Middle DevOps Engineer

We’re a fast-growing Ukrainian startup creating innovative digital products that enhance user experience. Our team is made up of passionate professionals who believe that technology can solve real-world problems. Now, we’re looking for a  Senior DevOps Engineer to help us build and support high-load systems and infrastructure for our products.

Your Responsibilities:

• Develop and maintain CI/CD pipelines (build automation, unit/functional/performance testing, deployment).
• Collaborate closely with the development team to implement DevOps best practices.
• Investigate and resolve complex issues; suggest and implement optimal solutions.
• Automate infrastructure processes using scripting languages (Bash, Python).
• Build, maintain, and monitor cloud-based infrastructure.
• Keep up with the latest DevOps technologies and tools.
• Drive innovation and optimization within infrastructure and deployment processes.

Tech Stack We Work With:

• CI/CD: GitLab CI, GitHub Actions (3+ years)
• Cloud & Containerization: AWS, Kubernetes, Docker, ECS, EKS
• Infrastructure as Code: Terraform, Helm
• Monitoring Tools: Prometheus, Grafana, ELK, OpenStack, NewRelic, Sentry
• Databases: PostgreSQL, MongoDB
• Scripting: Bash, Python
• Networking & Routing

We’re open to introducing new technologies and improving our current setup!

Requirements:

• 3+ years of experience as a DevOps Engineer
• Solid hands-on experience with the technologies listed above
• Proactive and independent approach to decision-making and infrastructure planning
• Strong troubleshooting, problem-solving, and analytical skills
• English: Upper-Intermediate or higher

Nice to Have:

• Experience with Java or React-based applications
• Familiarity with Artifactory or similar tools

 Education:

• Bachelor’s degree in IT or relevant certification
• (We value hands-on skills and creativity over formal experience — if you’re passionate and logical, let’s talk!)

 What We Offer:

• A friendly, highly professional team
• Flexible working hours and remote-friendly culture
• Opportunity to influence our tech stack and development process
• Support for your learning and growth
• Projects that really make an impact

Ready to take on the challenge?
Send your CV and join a team of tech enthusiasts who are shaping the future of digital products!

Ven Commerce Ltd is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. The main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.

As we continue to expand, we are seeking a proficient English-speaking Customer support representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
• Address inquiries related to product usage, primarily within the jewelry sector
• Provide technical and financial assistance regarding our products
• Solve customer issues and escalate them to relevant departments when necessary
• Act as a liaison between customers and internal departments
• Identify and report any detected issues or errors on supported websites

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience in a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Soft & Hard Skills:

• Attention to detail and thoroughness.
• Excellent communication skills
• High level of self-organization
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk, and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday + 1 hour for lunch/break
• Shift schedule: 4 working days per week (approximately 16-19 schedules per month)

We offer:

• Competitive salary
• Health insurance after 6 months in the company (if you are in Ukraine)
• English Speaking club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cozy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!

We are looking for a Product Data Analyst to turn product data into clear insights for product managers, Product Owners, leadership, and stakeholders. This role owns accurate reporting, analyzes trends, feature performance, and A/B testing results, and helps detect product issues early. The analyst will work with tools such as Power BI, Amplitude, and Excel, and collaborate with data engineering teams on analytics instrumentation while supporting responsible and privacy-conscious data collection.

Requirements:

• Works closely with product managers, leadership, and stakeholders to define and develop reporting needs.
• Advises business leaders by providing data-based strategic direction to identify and address business issues and opportunities.
• Accountable for accuracy of reporting, detecting issues, identifying opportunities, standardized reporting across all product platform.
• Liaises between product manager and data engineering (e.g. Amplitude) team for instrumenting new reporting, providing detailed analytics, and problem investigation.
• Shares data and insights through real-time collaboration (e.g. Slack conversations), general and detailed presentations, and various stakeholder meetings.
• Helps enforce responsible and cost efficient data collection while honoring and advocating for data privacy.
• Identifies trends and patterns vital for understanding how products are performing and formulates
  assumptions or hypotheses for guiding future product updates.
• Conducts thorough analysis to gain and share knowledge about the impact of product features and experiments.
• Monitors product telemetry to provide early warnings on immerging issues.

Asabix is an IT company that has been developing CRM/ERP systems, AI solutions, B2B portals, and eCommerce platforms for businesses in the US and Europe since 2017.

We already have live projects with US-based clients that are actively used in their day-to-day operations. This means you won’t be starting from scratch in sales — you’ll have real cases to build trust and close deals faster.

We work both on custom development (outsourcing) and on our own products.

Responsibilities:

• Identify and acquire new clients in the US;
• Build and maintain a network with decision-makers;
• Run discovery calls and present our services;
• Identify business needs and shape solutions together with the technical team;
• Prepare commercial proposals;
• Manage deals from first contact to contract signing;
• Work with CRM (lead tracking, deal stages, pipeline management);

• Attend industry conferences, exhibitions, and business events in the US as an additional acquisition channel.

   

Requirements:

• At least 1 year of experience in B2B IT sales;
• Experience working with US clients or a solid understanding of the US market;
• Strong spoken and written English;
• Ability to generate leads independently and build a pipeline;
• Understanding of selling custom development and digital products;

• Experience working with CRM systems.

   

What we offer:

• Remote work with a focus on the US market;
• Fixed salary + commission from closed deals;
• Coverage of conference and industry event expenses;

• Fast decision-making without unnecessary bureaucracy.

   

We’d be glad to work together.

We’re looking for a Data Engineer who:

— works with large-scale data (millions+ records)
— has strong Java (recent, hands-on)
— understands Kafka / streaming systems
— has experience with high-load systems or real-time data
— knows multithreading / concurrency
— is comfortable with system design and architecture decisions

What you’ll do:

— build data pipelines (batch / streaming)
— process high-volume data and real-time streams
— handle data quality (validation, deduplication)
— design architecture (Kafka, Redis, storage, etc.)
— optimize performance under load

Nice to have:

— Redis, Elasticsearch
— Cloud (AWS / GCP / Azure)

AI (secondary):

— uses tools like Copilot / Cursor (or willing to learn)
— can review AI-generated code

Important

This is not a typical ETL role.
We’re looking for engineers who understand scale, performance, and system design.

Job Description

• 2+ years of experience with Java 8-17. Groovy, Kotlin.
• Good understanding of object-oriented programming concepts;
• Good understanding of UI and API services automation testing;
• Experience with Docker
• Experience working with business-critical customer-facing applications (user interfaces, APIs, and back-end services);
• Excellent communication skills with emphasis on writing detail-oriented documents and communications;
• Experience with Linux.
• Experience working with and configuring CI/CD (e.g., GitHub Actions, Jenkins)
• Deal well with ambiguous/undefined problems. Ability to think abstractly. A proactive approach to tasks;
• Shifted working hours 12pm till 8pm EEST timezone

Nice to have:

• Experience with Python and the Pytest framework
• Experience with SQL (MySQL)
• Practical knowledge of UI automation: Playwright or Selenium
• Familiarity with test reporting tools

Job Responsibilities

• Be responsible for designing and implementing build and test infrastructure, creating and enforcing good engineering practices, and evaluating product quality for various external and/or internal products
• Work on problems in a number of areas, including application performance.
• Build out our automated testing infrastructure to help us build reliable, scalable, high-quality products and services
• Participate in design and implementation of test infrastructure to support building and moving services into a Continuous Deployment environment
• Conduct research and create Proof of Concepts on new testing technologies/tools/concepts
• Design test strategies by analyzing and dissecting complex heavily integrated software systems
• Work collaboratively with fellow SDETs and developers to design, build and maintain a scalable, maintainable and flexible automation test framework
• Investigate root cause of issues to assist with finding the most comprehensive and robust solutions
• Collaborate closely with product, project and development teams to identify and resolve technical, business, and process related issues

Hey there! 👋

Due to ongoing growth, Gamzix is looking for a Senior B2B Account Manager  to drive and support partnership initiatives in the iGaming industry. This is a unique opportunity to work with global operators, shape high-impact strategic partnerships, and directly contribute to the growth of a fast-scaling, innovative gaming company. You will gain international exposure, collaborate with senior stakeholders, and play a key role in expanding Gamzix’s presence across multiple markets.

Responsibilities:

• Assist in managing relationships with aggregators, platforms, and major operators; act as a first point of contact for partners on a daily basis
• Provide commercial and contract support:
  • Assist in preparation and follow-up of distribution agreements, NDAs, and amendments
  • Track contract timelines, renewals, and compliance requirements
  • Collect and organize partner documentation
• Work with CRM systems (create and maintain customer information)
• Prepare and deliver performance reports for Senior Partnership Managers
• Gather and flag partner feedback to support product and service improvements
• Support Senior Partnership Managers in client communication, including:
  • scheduling monthly meetings
  • coordinating expo meetings and event logistics
  • maintaining regular partner communication and updates
• Manage incoming partnership inquiries from the company website

Requirements:

• 2+ years of experience in iGaming, partnerships, business development, or account management (internships are also considered) - MUST
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills in English (B2+); additional languages (Spanish, Ukrainian, etc.) are a plus
• Basic understanding of iGaming products (slots, GGR, RNG, platforms, etc.) is a must
• Proficiency in MS Excel / Google Sheets and CRM tools (e.g., Monday, HubSpot, or similar)
• High attention to detail, strong sense of responsibility, and a proactive attitude

What we offer:

• Market-level salary in the IT/Gaming industry
• 7-hour working day (10:00–18:00, including lunch break)
• Hybrid work model in Warsaw or fully remote for other locations
• Relocation support to Warsaw
• Home office compensation
• Paid sick leave (up to 10 working days per year)
• Paid time off: 18 vacation days + 10 additional days off + public holidays
• Medical insurance
• Sports compensation
• Psychological support services
• Annual performance review
• Professional development support (courses, training, certifications)
• Corporate English classes (Business or General)
• Referral bonus program
• Buddy Program
• Internal Gamzix Store (earn coins and exchange for branded gifts)
• Corporate team-building activities
• Open and transparent communication, accessible C-levels, and a friendly team environment

We're looking for Senior Java Developer who has experience with custodial wallets + chains ( BTC, ETH, SOL, TRX) to join our team
 

Project is building an internal wallet technology platform for custodial operations across Bitcoin, Ethereum, Solana, and TRON. The platform will unify policy and governance, wallet management, transaction construction and execution, and signing coordination under a single client-owned stack, replacing the current fragmented model of multiple vendor-specific policy engines, wallet registries, and governance frameworks.

     Responsibilities:

• Build secure transaction flows for construction, signing coordination, broadcasting, and confirmation monitoring across multiple blockchain networks, ensuring reliability and scalability.
• Implement policy/governance engines for approval workflows, role-based access control, transaction limits, whitelisting, and compliance rules within a unified internal platform.
• Integrate and optimize blockchain node infrastructure, third-party APIs, and monitoring systems to maintain high availability, performance, and operational resilience.

Project Description:

At GlobalLogic/Hitachi, we are building "Physical AI" - bridging digital agentic intelligence with real-world mechanical and industrial systems. To prove this to our clients in the manufacturing, energy, and mobility sectors, we don't just build slide decks. We build functioning physical prototypes that serve as the foundation for actual agentic AI solutions, targeting massive operational impact across Hitachi’s global industrial footprint and our Fortune 500 customers. We are not building lab experiments; we are building the future of physical operations.

Job Description:

• Extensive Leadership Experience: 10+ years in software engineering, with a minimum of 5 years dedicated to technical leadership, delivery management, and managing engineering teams.
• Technical Acumen and Influence: Ability to engage credibly with and influence diverse technical stakeholders, including challenging proposed solutions and establishing technical direction.
• Physical AI Domain Expertise:
  - Understanding general-purpose electronics, breadboarding, microcontrollers (Arduino, Raspberry Pi, ESP32), and integrating sensors with software.
  - Experience programming and troubleshooting PLCs (Mitsubishi, Allen Bradley, Siemens) / understanding basic industrial protocols.
  - Robotics & Autonomy Savvy: Understanding / some experience with things that move autonomously - whether that is rovers, drones, custom kinematics, or ROS (Robot Operating System) environments.
• Experience with Python, C++.
• Delivery and SDLC Mastery: Deep understanding and practical application of modern SDLC methodologies, including Agile, CI/CD, DevSecOps, and scalable distributed system design.
• Team Leadership: Deep understanding of cross cultural aspects and experience working with global teams.
• Executive Communication: Exceptional analytical, conflict-resolution, and communication skills required to interface effectively with both engineering teams and executive audiences across global time zones.

Job Responsibilities:

• GTM Support / Pre-sales /Solutioning: Partnering with the GTM team to estimate costs, timelines, and technical feasibility for prospective clients.
  Offerings Development: Creating "packaged" services to make the service easier to buy.
• Delivery leadership & Delivery Excellence: Drive the execution of the product roadmap, ensuring timely and high-quality delivery across multiple workstreams.
• Technical Governance: Define and maintain engineering standards, architecture guidelines, and code quality practices. Collaborate with architects to ensure scalability, security, and compliance with policies and guardrails.
• Cross-Team Alignment: Manage dependencies across internal and external teams. Lead coordination of milestones, risks, and change management to maintain synchronization across all partners.
• Stakeholder Management: Serve as a senior engineering counterpart for client stakeholders, ensuring transparency, accountability, and clear communication on progress, blockers, and technical decisions.
• Resource & Capacity Planning: Own capacity planning and workload distribution across engineering domains. Anticipate resource constraints, propose mitigation plans, and support staffing decisions.
• Quality & Risk Management: Monitor engineering performance through metrics and KPIs. Identify risks early, ensure mitigation steps are tracked, and maintain quality assurance across all deliverables.
• Innovation & Continuous Improvement: Promote automation, reusable components, and AI-assisted engineering practices. Encourage continuous improvement through lessons learned and engineering retrospectives.
• Team Leadership & Mentorship: Build and nurture a strong engineering culture. Provide mentorship to technical leads and senior engineers, fostering growth, ownership, and accountability.

We're building Bookme — an Amsterdam based startup building a SaaS platform that helps independent professionals and small businesses run their entire booking flow effortlessly. Think scheduling, payments, client management — all in one clean experience. Personal trainers, coaches, nutritionists, wellness studios: in under 5 minutes they go from sign-up to a live booking widget on their site.

We're looking for a (full/part-time) Product Designer who doesn't just "make things pretty", but owns the full design process — from idea to shipped feature.

You don't wait — you drive.

How you'll work

You'll work closely with:

• Our current designer — to align on quality, consistency, and design direction
• Product & engineering — to ship fast and iterate

This is not a siloed role — it's collaborative, but with clear ownership per feature. You'll touch the booking widget, the dashboard, the landing site, and our design system repos.

What we're looking for

• You are highly independent and proactive
• You think in flows and systems, not just screens
• You move fast in low/mid fidelity, and are sharp in high fidelity
• You ask the right questions early
• You're comfortable working from ambiguity to clarity

Tools & mindset

This is the part we mean: we want someone who lives at the front of the design tooling wave, not someone catching up.

• Strong in Figma — components, design systems, prototyping, variables, auto-layout — second nature
• You've experimented with the Claude Design beta — actually used it on real work, formed an opinion, know where it shines and where it doesn't
• You actively use Claude, Notion, and similar modern tooling in your daily workflow
• You're not just aware of these tools — you experiment with them and integrate them into how you design
• You look for ways to design faster and smarter — not just harder

If "AI in your design process" still sounds futuristic to you, this isn't your role. If you've already replaced half your old workflow with AI and are looking for a team that's doing the same — keep reading.

What not to expect:

A lot of detailed specs

A structured work environment

A bunch of people chasing you

Lean back and relax

This is high pace team where you take ownership

You:

• Break down the problem into user flows and key decisions
• Spot edge cases, friction, and gaps early
• Come back with strong, focused questions
• Explore solutions using modern tools (AI, rapid prototyping, etc.)
• Translate ideas into wireframes and mid-fi quickly
• Iterate with the team

• Deliver high-quality hi-fi designs with a strong, consistent look & feel

   

Bonus if you

• Have used v0 by Vercel (or comparable tools like Lovable, Bolt, or Cursor) to go from idea to working interface in minutes
• Have experience in SaaS or product-led environments
• Understand onboarding, conversion, and retention
• Have worked closely with developers (and can read a bit of React/Tailwind)
• Have shipped or contributed to a real design system

Required languages

English

C1 - Advanced

Ukrainian

C1 - Advanced

About Bookme.storeBookme allows you to launch your business in minutes. With our solution you will be able to find customers, sell your services and get appointments directly via your own channels.

A simple plugin in your website and socials that allows you to receive appointments, keep track of your customers, settle payments and much more.

Launching your business has never been easier!

We are an IT services company based out of San Francisco, USA. ​​We build and acquire expert engineering teams to help our clients meet their business needs and solve their operational challenges.

We are looking for a Senior Software Engineer for long-term contract work to join one of our client’s Development Product Teams. You will join a Web Development and API Team responsible for integrations with company internal systems like Sharepoint, Salesforce, Zendesk, and others.

This position may require working between the hours 12:00 PM to 8:00 PM Kyiv time. 

Responsibilities:

• Design, implement and maintain backend services and APIs using .NET (C#) and microservices patterns.
• Develop responsive frontend applications using React; maintain component library with Storybook and integrate with CMS.
• Design and optimize relational database schemas and queries (e.g., SQL Server, PostgreSQL).
• Build, maintain and improve CI/CD pipelines and infrastructure in Azure (Azure DevOps / GitHub Actions, Terraform, etc.).
• Manage environments (stage/prod), release processes, runtime support, monitoring, logging, security and incident response.
• Design and implement API integrations with third-party services (REST, SOAP, GraphQL), ensuring security, reliability and versioning.
• Use AI-assisted coding tools (required — experience with Claude Code or another code-generation AI) to accelerate development, refactoring and reviews.
• Perform code reviews, and contribute to architectural decisions.

Requirements:

• 8+ years of professional experience in web application development; proven senior-level capability.
• Strong proficiency in .NET (C#) for building APIs and services.
• Solid experience in React, including hooks and modern state management patterns.
• Practical experience with Azure services (App Services, AKS, Functions, Storage, Key Vault, etc.) and CI/CD.
• Hands-on DevOps experience: automation, containerization (Docker), orchestration.
• Experience managing runtime environments and ensuring availability, scalability, observability, alerting, and recovery.
• Strong knowledge of relational databases and query/schema optimization.
• Experience with Storybook and CMS-driven component/content workflows.
• Demonstrated experience designing and implementing robust API integrations (REST, SOAP, GraphQL).
• Using AI coding tools (Claude Code or similar) as part of the workflow
• English proficiency required for clear and quality written and verbal communication

Would be a plus:

• Node.js development experience.
• Salesforce integration experience.

We're building Bookme — an Amsterdam based startup building a SaaS platform that helps independent professionals and small businesses run their entire booking flow effortlessly. Think scheduling, payments, client management — all in one clean experience. Personal trainers, coaches, nutritionists, wellness studios: in under 5 minutes they go from sign-up to a live booking widget on their site.

We're looking for a (full/part-time) Product Designer who doesn't just "make things pretty", but owns the full design process — from idea to shipped feature.

You don't wait — you drive.

How you'll work

You'll work closely with:

• Our current designer — to align on quality, consistency, and design direction
• Product & engineering — to ship fast and iterate

This is not a siloed role — it's collaborative, but with clear ownership per feature. You'll touch the booking widget, the dashboard, the landing site, and our design system repos.

What we're looking for

• You are highly independent and proactive
• You think in flows and systems, not just screens
• You move fast in low/mid fidelity, and are sharp in high fidelity
• You ask the right questions early
• You're comfortable working from ambiguity to clarity

Tools & mindset

This is the part we mean: we want someone who lives at the front of the design tooling wave, not someone catching up.

• Strong in Figma — components, design systems, prototyping, variables, auto-layout — second nature
• You've experimented with the Claude Design beta — actually used it on real work, formed an opinion, know where it shines and where it doesn't
• You actively use Claude, Notion, and similar modern tooling in your daily workflow
• You're not just aware of these tools — you experiment with them and integrate them into how you design
• You look for ways to design faster and smarter — not just harder

If "AI in your design process" still sounds futuristic to you, this isn't your role. If you've already replaced half your old workflow with AI and are looking for a team that's doing the same — keep reading.

What not to expect:

A lot of detailed specs

A structured work environment

A bunch of people chasing you

Lean back and relax

This is high pace team where you take ownership

You:

• Break down the problem into user flows and key decisions
• Spot edge cases, friction, and gaps early
• Come back with strong, focused questions
• Explore solutions using modern tools (AI, rapid prototyping, etc.)
• Translate ideas into wireframes and mid-fi quickly
• Iterate with the team

• Deliver high-quality hi-fi designs with a strong, consistent look & feel

   

Bonus if you

• Have used v0 by Vercel (or comparable tools like Lovable, Bolt, or Cursor) to go from idea to working interface in minutes
• Have experience in SaaS or product-led environments
• Understand onboarding, conversion, and retention
• Have worked closely with developers (and can read a bit of React/Tailwind)
• Have shipped or contributed to a real design system

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together. We are looking for people who want to create more — a large-scale European project born in Ukraine.

About the role
We are looking for a Customer Service Quality Assurance Specialist (QA) who will be responsible for building and developing a structured quality control system across customer support operations.
This role is for someone who combines analytical thinking, process mindset, and strong communication skills to improve customer experience and team performance.

Main tasks:
• Monitoring and analyzing customer interactions (calls, chats, emails)
• Reviewing all customer complaints and low-rated interactions within 24 hours
• Ensuring QA coverage and accuracy of customer interactions across channels
• Developing and maintaining unified scorecards for all communication channels (including email)
• Conducting calibration sessions and providing structured feedback to agents
• Identifying bottlenecks in customer experience and suggesting process improvements
• Supporting reduction of recurring mistakes through systematic analysis and feedback

Requirements:
• 3+ years of experience in Quality Assurance / Customer Support Quality Control
• Strong analytical skills and ability to work with data
• Experience in building or maintaining QA scorecards and evaluation frameworks
• Strong communication skills and ability to provide structured feedback
• Experience with CRM systems
• English Upper-Intermediate+
• Experience with Excel / Google Sheets
• SQL / Tableau / Power BI — as a plus

We offer:
• Official employment and social guarantees;
• Full provision of work equipment;
• Flexible work format: remote or hybrid;
• International environment and large-scale challenges;
• Real impact on customer experience and service quality;
• Professional growth within the Nova group of companies.


It all starts with the first step. Send your resume today — it’s time to make a difference together.