Jobs at Djinni

Why Join Us?  

• Work on a very challenging project that pushes boundaries and fosters innovation.
• Collaborate with highly skilled and experienced team members.
• Enjoy the flexibility of a fully remote job.
• Participate in semi-annual off-site meetings for team bonding and strategic alignment.

Job Summary:  

The Front-End Lead Engineer will oversee the development of the user-facing features of our platform, ensuring a seamless and responsive user experience. You will lead the front-end team and drive the adoption of modern tools and frameworks.

Responsibilities:  

• Lead front-end development efforts using React JS, Redux, and Javascript.
• Build and maintain reusable and efficient components.
• Ensure the application is optimized for performance and scalability.
• Collaborate with back-end teams to integrate APIs.
• Mentor and guide front-end engineers.
• Implement robust testing using Cypress.

Qualifications:  

• MS in Computer Science or Mathematics is required.
• Minimum 6 years of experience in front-end development.
• Strong expertise in React JS, Redux, Javascript, and testing frameworks like Cypress.
• Experience leading teams and delivering high-quality software.
• Knowledge of UI/UX best practices.
• Excellent communication and team collaboration skills.

Employment type: Full-time employment only (no B2B/contract arrangements). Candidate must be a legal resident of Poland or Azerbaijan.

Why Join Us 

• Tackle a highly challenging project that pushes boundaries and fosters innovation.
• Collaborate with a team of highly skilled, experienced engineers.
• Enjoy the flexibility of a fully remote role.
• Join semi-annual off-sites for team bonding and strategic alignment.

Job Summary

As Lead Software Architect, you will design, develop, and oversee the architecture of scalable, reliable systems for our platform. You’ll set the technical direction, ensure alignment with business goals, and leverage our stack to deliver cutting-edge solutions.

Responsibilities:

• Define and maintain the architectural vision and roadmap for the platform.
• Lead the design and development of complex systems using Ruby on Rails, neo4j, jsonapi.org, Kotlin, React JS, and Redux.
• Collaborate with cross-functional teams to define technical requirements and deliver scalable solutions.
• Evaluate and introduce emerging technologies and tools where they add value.
• Mentor engineers across the organization on best practices, design patterns, and code quality.
• Ensure clear, high-quality technical documentation and knowledge sharing.

Qualifications:

• MS or PhD in Computer Science or Mathematics
• 8+ years experience in software development, 3+ years experience as Lead Architect
• Proven experience in a lead architecture role.
• Deep knowledge of Ruby on Rails, Neo4j, and Kotlin—expert in at least one of these.
• Strong understanding of React JS, Redux, and TypeScript.
• Familiarity with testing frameworks like Cypress.
• Excellent problem-solving skills and ability to work under tight deadlines.
• Exceptional communication and leadership skills.

Employment type: Full-time employment only (no B2B/contract arrangements). Candidate must be a legal resident of Poland or Azerbaijan.

Are you looking to start your career in sales and grow in the tech industry? Osambit, a software development company specializing in applications, blockchain, AI, and enterprise solutions, is looking for a Junior SDR to join our team.

In this role, you’ll learn how to identify potential clients, communicate effectively, and contribute to the tech sales process. It’s a great opportunity to build your skills, gain hands-on experience, and grow in a supportive environment. If you’re proactive, willing to learn, and have strong English skills, we’d be happy to have you on board.

What You’ll Do:

• Research and identify potential clients
• Reach out to prospects via LinkedIn and email
• Schedule meetings and follow up on leads
• Work closely with the sales and marketing teams

What We’re Looking For:

• Upper-Intermediate / Advanced English skills (spoken and written)
• Good communication skills
• Proactive and eager to learn
• Previous sales experience is a plus, but not required

What We Offer:

• Opportunities to learn and grow
• Paid courses to develop your skills
• Guidance from an experienced mentor
• Competitive salary

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech

We seek an experienced MLOps Engineer to join our team. You will work hands-on with innovative startups' Data Science and R&D teams and be in charge of various projects. You will develop robust MLOps pipelines, create cutting-edge Generative AI solutions, implement the latest technologies, and ensure the customers’ success by overseeing the project from inception to completion.

📍 Work location - remote from Ukraine

If you are interested in this opportunity, please submit your CV in English.

Responsibilities:

• Developing MLOps pipelines leveraging the Amazon SageMaker platform and its features
• Developing Generative AI solutions and POCs, utilizing the latest architectures and technologies
• Provision of ML AWS resources and infrastructure
• Developing ML-oriented CI/CD pipelines using GitHub Actions, Bitbucket, or similar tools
• Deploying Machine Learning models in production
• Help customers tackle challenges on a scale using distributed training frameworks  
• Learning new skills and technologies quickly
• Using and writing Terraform libraries for infrastructure deployment
• Developing CI/CD pipelines for projects of various scales and tech stacks
• Maintaining infrastructures and environments of all types, from dev to production
• Security monitoring and administration
   

Requirements:

• Excellent customer-facing skills to understand and address client needs effectively 
• Ability to design and implement cloud solutions and to build MLOps pipelines on AWS
• Experience with one or more MLOps frameworks like Kubeflow, MLFlow, DataRobot, Airflow, etc. 
• Fluency in Python, a good understanding of Linux, and knowledge of frameworks such as scikit-learn, Keras, PyTorch, Tensorflow, etc.
• Ability to understand tools used by data scientists and experience with software development and test automation
• Experience with one or more large language model frameworks like OpenAI SDK, Amazon Bedrock, LangChain, and LlamaIndex
• Fluent written and verbal communication skills in English
• Working knowledge of some Vector Databases (OpenSearch, Qdrant, Weaviate, LanceDB, etc) - an advantage
• Experience with Docker and Kubernetes - an advantage
• Working knowledge with Snowflake, BigQuery, and/or Databricks - an advantage
• GCP or Azure knowledge (DevOps/MLOps) - an advantage

• ML certification (AWS ML Specialty or similar) - an advantage

   

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching 
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognising the value you bring to our team.

Job Description

The PartingPro.com company is looking for a candidate for the "Manual QA" position involves testing software applications to ensure they meet the desired quality standards. The primary responsibility of a Manual QA is to identify and report any defects or bugs in the application before it is released to the public.

Job Duties:

The Manual QA will be responsible for the following duties:

- Reviewing software requirements and preparing test cases.

- Executing test cases and reporting defects or bugs.

- Collaborating with development and product teams to ensure timely resolution of issues.

- Conducting regression testing to ensure that defects have been resolved.

- Participating in the development processes.

- Identifying opportunities for process improvement UI.

Required Qualifications

The Manual QA position requires the following qualifications:

- Good writing/reading/communication English language skills

- Proven experience in manual software testing and defect tracking.

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Familiarity with software testing tools and methodologies.

Preferred Qualifications

The following qualifications are preferred for the Manual QA position:

- Experience with automated testing tools and frameworks.

- Familiarity with Agile software development methodologies.

- Software testing certification or work experience on live products

- Strong portfolio

Evening work experience preferred: Candidates with experience working the evening shift are highly valued.

Shift Timing: 15:00 to 23:00

Про компанію partingpro

At Parting Pro, we pride ourselves on being the Shopify for funeral services, revolutionizing the way funeral directors deliver support and care to families. As a dedicated platform, we empower thousands of funeral directors to create compassionate and thoughtful experiences during their clients' times of loss.

Our Mission:

Parting Pro is driven by a singular mission — to enhance the funeral service industry by providing innovative tools and solutions that facilitate meaningful and respectful farewells. We believe in supporting funeral directors in their mission to provide comfort to grieving families during their most challenging moments.

Purpose: transforming life's moments.

Our niche: To create the best death case experience.

Junior QA engineer $1000-1300

Key Knowledge/Requirements:

A strong, visually compelling portfolio.
Strong artistic skills.
Some Knowledge in animation.
Creative thinking.
Great knowledge of digital art software.
Understanding and interest in game design and development
Good communication skills in English, both written and verbal.

Key Responsibilities:

1. Concept Art and Design
Create initial concept sketches for slot game themes (e.g., Egyptian, Fantasy, Adventure).
Design character art, symbols, and background environments.
Collaborate with game designers to align visuals with game mechanics and narratives.
2. Creation of Game Assets
Design reels symbols (low-value symbols, high-value symbols, scatters, wilds, etc.).
Produce background illustrations that enhance the theme.
Create animations for winning combinations, bonus rounds, and transitions.
Design UI elements like buttons, banners, progress bars, and menus.

Bonus Points For:

Animation and motion design (Spine, AFX or similar).
Passionate about games.
Ability to create and follow art guidelines.
Understanding of casino games mechanics.

Some software we use:

Photoshop – Clip Studio – After Effects – Spine - Nuke – Substance – Maya - Zbrush

At Enjoy Gaming, we’re a passionate team of industry experts, backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots. We’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We are currently seeking a skilled and experienced 2D Artist to bring our creative vision to life and contribute to the development of visually stunning projects. In this role, you will immerse yourself in our company’s artistic culture and take charge of creating captivating artwork that enhances our brand identity and engages our audience. You will collaborate closely with designers, animators, and other team members to produce character designs, backgrounds, and other visual assets that meet project specifications and elevate the overall aesthetic. Your artistic talent and attention to detail will be crucial in ensuring that our projects resonate with players and leave a lasting impression.

About you:
— Work experience as 2D Artist
— Strong knowledge of Adobe Photoshop and Illustrator
— Good understanding of composition, form, color, lighting
— An ability to adhere to a given style and technical task
— Teamwork skills
— An ability to meet deadlines
— Organised and able to work to deadlines
— Knowledge and passion for video games

Will be a huge plus:
— Ability to work with any 3D package
— Experience in the Gambling industry

What goals will you have?:
— Work on 2D art creation (props, environment, icons): from sketches to final render
— Create art for pitches, design of current and upcoming projects, pre-production
— Participate in the development of the overall visual style of the project
— Engage in teamwork with game designers and artists

 

What you get in return:
— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

— Corporate Benefits: Medical insurance, psychologist, English speaking club

— Paid Vacation: 20 working days of paid vacation + 10 time off in lieu , including national holidays

— Paid Sick Leave: 10 working days

— Professional Development: Get reimbursement for professional development courses and training

— Self-Development: Get reimbursement for language courses, sports, massage, or life coach

Epic Charging is seeking a Senior Python Developer with a strong focus on customer support to join our team. In this role, you will develop and maintain software systems for electric vehicle (EV) charging while also assisting customers with technical inquiries. You will work in a remote setting (preferably based in Latin America or Canada) and must be able to work in U.S. time zones.

Responsibilities

• Software Development: Collaborate with the development team to design, develop, and maintain software solutions for EV charging systems.
• Tech Stack Expertise: Utilize Python, Django, Celery, PostgreSQL, Redis, Docker, Kubernetes, and async.io to create robust and efficient applications.
• Monitoring & Troubleshooting: Use Kibana and Sentry to monitor system performance, diagnose issues, and ensure seamless functionality.
• Code Quality: Work closely with colleagues to ensure high-quality code and optimal system performance, including debugging, testing, and optimization of existing software.
• Customer Support: Assist customers with technical inquiries, troubleshoot issues, and provide exceptional customer service.
• Continuous Improvement: Stay up-to-date with industry best practices and emerging technologies, particularly in EV charging.
• Collaboration: Actively contribute to code reviews and provide constructive feedback to team members.

Qualifications

• Experience: Minimum 5 years of professional experience as a Python developer, with a focus on backend applications.
• Technical Skills:
  • Strong knowledge of Python, Django, Celery, PostgreSQL, Redis, Docker, and Kubernetes.
  • Experience with async.io for asynchronous programming and high-concurrency tasks.
  • Proficiency with Kibana and Sentry to monitor and troubleshoot production environments.
• Level: Middle (or Senior-level) proficiency in software development.
• Availability: Full-time availability to ensure the successful completion of projects.
• Language Skills: Fluent in Ukrainian/Russian and English (both written and spoken).
• EV Charging Knowledge (Advantage): Familiarity with specific EV charging protocols (e.g., OCPP, OCPI, etc.) is a plus.
• Time Zone: Able to work in U.S. time zones.

Join Epic Charging and play a key role in driving the future of electric vehicle infrastructure while delivering top-notch customer support. If you meet the above qualifications and are passionate about innovation in clean energy, we would love to hear from you!

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

We are seeking a skilled QA Engineer to join our team and contribute to a multi-service, dynamically developing product. In this role, you will play a crucial part in ensuring the quality and reliability of our product by creating and maintaining test documentation, reporting bugs, conducting various types of testing, and communicating with the development team.

We work with: Ontestpad, Jira, Bitbucket, StoryBook, AWS, Google Cloud, CI/CD, Bitbucket pipeline, Jenkins.

About project:

A stable product (enterprise) for creating marketing presentations, preparing accompanying presentation materials, developing sales cycle business assistants for global pharmaceutical AstraZeneca, Novartis, Pfizer, Veeva, ..) and financial (ING, Van Lanschot, ..) companies. Completely our code base, we have been developing it since 2015.

Services operate in multiple Availability Zones. The main APIs (GraphQL and REST) ​​with business logic are mainly implemented in PHP (Laravel, Yii2), but there is also code in Node.js (JavaScript/TypeScript), Python, C#. Basic infrastructure on AWS, several services from GCP. Integration with API partners (Veeva, Salesforce).

High security requirements with regular penetration testing from auditors and client companies. OWASP, SOC, ISO..

Responsibilities:

1. Carrying out tests according to the specification.

2. Planning regular testing work, creating test plans, test cases.

3. Conducting regression tests.

4. Identification of problematic areas and their adding to the tracking system.

5. Requirements and processes analysis

6. Test results analysis

7. Testing processes optimization

8. Suggesting ideas to improve the quality of the product.

9. Maintaining test documentation

10. Close cooperation with the development team.

Essentials:

1. At least 1 year of practical experience in testing commercial Web and Mobile applications.

2. Postman, Chrome Devtools, Git experience.

3. Issue/bug tracking systems (Jira or similar) experience

4. Knowledge of software development principles

5. Good theoretical background in software testing.

6. Understanding CI/CD processes

7. High level of written English and reading skills

Nice-to-haves:

1. Technical education.

2. Experience from 2 years in a similar position.

3. Confident knowledge of SQL.

4. Knowledge of Selenium/Cucumber/Playwright or other automation tools.

5. Understanding GraphQL, REST

6. Knowledge about the existence of Jenkins, Bitbucket pipeline.

7. Knowledge of one of the programming languages.

Bonuses

In addition to salary, we offer:

1. Payment for conference expenses, co-working space, software licenses, and any other work-related expenses.

2. Macbook if you need one.

3. Mobile devices, if you are involved with mobile development projects.

4. Flexible working hours and remote work, no micromanagement.

5. Modern technology stack.

6. Time for open-source development.

7. Paid study time.

8. Paid English courses.

9. 36 company-paid holidays per year.

10. Access to educational streaming services like Pluralsight.

11. Influence on the development of the company.

🔥 About Us

We specialized in custom UX/UI Design and Custom Development, with great experience working on various projects for more than 2 years. We believe that strong communication, deep and detailed discussion, and upfront planning is the key way to a successful collaboration. Our organization is fully remote, with team members collaborating from around the world.

🔭 What We’re Looking For
We need a UI/UX specialist (“magician,” if you will) to envision, design, and help with design task (Landing page, Web & Mobile applications).

⚜️ Qualifications
- 2+ years of UI/UX design experience
- Proven success in delivering UX/UI projects
- Previous experience in focused human-centered design

💗 What We Value
- Everyone makes decisions that drive innovation.
- We prioritize a culture of respect and teamwork, where top talent collaborates without ego.
- Information is shared openly and deliberately to keep everyone aligned.
- We minimize rules so our team can focus on meaningful work.
- A broad range of perspectives is essential to our growth and success.

💠 Core Principles
- We go where others hesitate, innovating solutions to complex challenges.
- We take ownership of tasks, working diligently with the bigger picture in mind.
- We find smart ways to overcome obstacles, even under pressure.
- We adapt and keep pushing forward in all situations.

📢 The offer
- Working time: Monday-Friday, 9 am — 6 pm (Kyiv time)
- Paid vacation: 18 work days (don't count Sat-Sun)
- 10 days of paid sick leave
- 300$ per year for your personal development
- Freedom to experiment with new technologies
- Amazing colleagues and pleasant atmosphere

💬 Ready to shape the future of UX/UI and development with us? Apply now and let’s build something remarkable together.
 

From the beginning, Open Horizons Media has been a programmatic advertising company dedicated to achieving digital advertising success for businesses of all sizes.

Before applying, please read the requirements carefully. We receive many CVs from candidates without the necessary experience, and such applications will not be considered.

At Open Horizons Media, we believe in a personalized approach to programmatic advertising. We work closely with our clients to understand their unique goals and challenges, developing tailored strategies that align with their specific objectives. Whether it’s enhancing brand visibility, driving website traffic, or maximizing conversions, our mission is to deliver measurable results that exceed expectations.

Due to rapid growth, we are looking for a talented and motivated Account Manager with proven experience who can not only maintain but also significantly boost and expand our current activity in CTV and Video In-App.

REQUIREMENTS:

• Excellent communication skills, fluency in English;
• Proven experience working with English-speaking clients in service or sales;
• Strong understanding of the effective digital advertising market in English-speaking countries;
• Highly proactive, organized, responsible, and a strong team player;
• Proficient computer skills, with solid knowledge of MS Excel;
• Demonstrated experience building and maintaining relationships with advertisers and agencies;
• Active database of advertisers is a plus;
• Previous roles in advertiser-focused positions (sales, account management) in self-service networks or DSPs;
• Experience managing and optimizing CPM campaigns.

RESPONSIBILITIES:

• Drive new business by actively seeking out new customers and potential partners;
• Scale and optimize CTV & Video In-App activities with all partners;
• Maintain ongoing communication and follow-ups with advertisers & publishers;
• Plan and conduct calls/meetings with potential partners and advertisers;
• Collaborate with advertiser partners and internal teams to optimize campaign performance.

WE OFFER:

• Competitive salary and performance-based bonuses;
• Clear opportunities for professional growth;
• Friendly and highly professional team;
• Annual compensation review;
• Comprehensive legal support and resources to ensure your success;
• Fully remote work.

Viso is growing, and we’re looking for a proactive and responsible Accountant.
We truly believe in our motto: “Great People Do Great Things.”💥

What we offer:

 💸 Compensation & Benefits
   - Paid vacation and sick leave
   - Additional paid days off for work anniversaries and blood donation
   - Referral program
 

 🏢 Work Environment

   - Hybrid/on-site/remote format (Lviv office)
   - Flexible schedule: start your day between 8:00 and 10:00
   - Cozy office in a great location with coffee, fruits, sweets, and a sunny terrace
   - Great team
   - Regular feedback and team support for solving work-related issues

Requirements:

• At least 1 years of experience in this role
• Experience in outsourcing companies.
• Knowledge of accounting principles and tax legislation, especially in relation to FOP management.
• Understanding of international taxation and CFC (Controlled Foreign Companies / КІК) regulations
• Proficiency in accounting software (Finmap, Google Sheets).
• Responsibility, attention to detail, self-organization skills, and high level of communication skills.

Your responsibilities:

• Managing the registration of individual entrepreneurs (ФОП) and maintaining their activity records.
• Full-cycle accounting and tax reporting.
• Managing employee salary payments, ensuring accuracy and timeliness.
• Signing contracts with employees and monitoring their compliance.
• Advising management on tax optimization and accounting processes.
• Financial metrics calculation, budget planning and forecasting.
• Support with Estonian entity accounting and CFC reporting.

🕒 Working hours:

  - Mon–Fri: 9:00–18:00 or 10:00–19:00 (1 hour lunch break)

👤 Hiring process:

  1. Pre-screening
  2. HR Interview
  4. Tech Interview with Head of SDO

Who We Are

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.

Technology Stack:

Ruby, Ruby on Rails, Postgres, Redis, Sidekiq, GraphQl, RabbitMQ

Requirements:

- Practical experience building systems in Ruby on Rails

- At least 6 years industry experience or equivalent

- Experience building and maintaining backend APIs, including design, implementation, evolution, and maintenance

- Familiarity with TypeScript, or similar modern strongly-typed language

- Proficiency using a variety of database technologies, both relational and non-relational

- Strong understanding and familiarity with CI/CD pipelines and automated tests

- An ability to work in service-based architectures as well as well-factored Rails monolith applications

- Highly independent and able to effectively self-organize and prioritize work

- The ability to write clean code, and the discipline to write effective automated tests to deliver high-quality system improvements

- An ability to effectively break down larger bodies of work for delivery as a series of small, self-contained changes to the system

- Excellent spoken and written communication skills

- BS/MS degree in Computer Science, Engineering, or equivalent years of professional working experience

Bonus Points

- Experience with NodeJS and React

- Experience in the retail and/or fuel & convenience industries

- Experience working in distributed teams

- Experience with Nest.js and/or GraphQL

Responsibilities:

- Collaborate closely with other Engineers, design and implement new functionality based on product objectives and requirements.

- Work with the broader product engineering team to plan and coordinate feature and functionality improvements, as well as resolve bugs and execute technical enhancements, that cross-cut large parts of our platform.

- Work to continually learn, improve technology skills, expand knowledge of the our platform technologies, and gain increasing versatility across the breadth of our platform systems.

- Expand APIs and business logic, and as needed write or revise customer-facing API documentation.

- Work with our infrastructure team to enable and enhance highly-available, performant, and well-instrumented backend applications and services that run in our customer environments at substantial scale.

- Support operations and infrastructure teams for issue resolution on relevant applications or services running in production environments.

PAR Retail Offers:

- Long-term employment;

- Competitive compensation with regular performance-based salary and career development reviews;

- Paid vacations and sick leaves;

- Health insurance program;

- Flexible working hours;

- Sponsored company educational program, corporate library;

- Comfortable and cozy office;

- Funny celebrations, team outings, and company events;

- A unique and friendly environment where everyone can explore and learn new technologies.

We are elai.io, an innovative AI-driven startup specializing in video generation. Recently acquired by Panopto — a leader in interactive video solutions — we’re now part of a growing team of around 200 professionals focused on advancing learning through powerful, interactive video technology.

We are looking for a Customer Support Specialist to join our team, where you will play a key role in supporting clients’ needs and contributing to one of the best products in the video-generation field.

It’s a match if you:
– Have strong communication skills;
– Have excellent verbal and writing English;
– Are self-organized and result-oriented;
– Have the ability to quickly understand software products' UI;

– Have experience with utilizing and troubleshooting API.

Your everyday tasks:
– Respond to customer queries in a timely and accurate way, via email or chat;
– Identify customer needs and help customers use specific features;
– Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
– Update our internal databases with information about technical issues and useful discussions with customers;
– Monitor customer complaints and reach out to provide assistance;
– Follow up with customers to ensure their technical issues are resolved;
– Gather customer feedback and share it with our Product, Sales, and Marketing teams.

We offer:

– Opportunity to work with a highly qualified international, friendly team;

– Decent and timely payment, fixed in USD;

– The most flexible work schedule, including remote work;

– Unlimited time off.