Jobs at Djinni

• Розробка / Налаштування API методів для обміну даних
• Розробка дашбордів, написання SQL-скриптів
• Робота з PostgreSQL (1 млн.+ рядків)
• Підтримка та оптимізація існуючих розробок
• Ведення проектів у Git, робота з гілками та налаштування CI/CD

Твій ідеальний профіль:

Must-have

• Python 2+ роки (DocString, типізація, лінтери)
• Airflow, від 6 міс
• Впевнене володіння SQL (віконні функції)
• Docker

•  фреймворками та налаштування API методів для обміну даними
•  інструментами data analysis, як приклад Tableau, Power BI
•  Cloud середовищами
•  Apache Superset

• Високонавантажені системи з реальними викликами масштабування
• Сучасний стек та свобода технологічних рішень
• Можливість впливати на архітектуру продуктів, якими користуються мільйони

• Менторство від сеньйорів з досвідом enterprise-рішень
• Разом будуємо інновації, що працюють для мільйонів

• Продукт, що змінює країну — не просто ще один стартап
• Тут команди стають драйверами технологічних змін

• Компенсація додаткових витрат, пов’язаних з робочими завданнями, здійснюються до внутрішніх політик компаній.
• Добровільне медичне страхування та страхування життя.
• Корпоративні знижки від партнерів NOVA.
• Підтримка ментального здоров’я. Можливість безоплатних консультацій з корпоративним психологом.
• Соціальна відповідальність та волонтерський рух «Свої для своїх».
• Клуби за інтересами: біговий, шаховий та інші ініціативи для натхнення.
• Соціальні відпустки та компенсації відповідно до КЗпП України.

Що робить наш Trainee QA :

• Тестує веб- та/або мобільні застосунки (manual)
• Перевіряє функціональність, UI/UX, логіку роботи системи
• Створює та виконує test cases, checklists, test suites, test plans, bug reports
• Фіксує баги та відстежує їх у системі керування задачами (Jira)
• Співпрацює з розробниками, аналітиками та QA-інженерами
• Брати участь у релізах і регресійному тестуванні
• Поступово вивчає процеси тестування у великих IT-проєктах

Які професійні навички і досвід важливі:

• Базове розуміння теорії контролю якості (test cases, checklists, test suites, test plans, bug reports)
• Розуміння життєвого циклу розробки програмного забезпечення та процесу контролю якості
• Базове розуміння архітектури клієнт-сервер
• Знання тестування smoke, regression, functional and usability testing
• Досвід роботи з Jira або будь-якою системою відстеження помилок
• Увага до деталей, аналітичне мислення 
• Швидке навчання та уміння ефективно розв’язувати робочі задачі

Буде плюсом:

• Базові знання SQL, HTML, CSS
• Базове розуміння роботи з Postman (API testing)
• Досвід роботи з Chrome DevTools
• Знання Git

Команда, яка тебе чекає:

• PM
• BA
• QA
• Low-code Developer
• Core Team
• Support
• Technical Writer

Як проходить відбір кандидатів:

• Надсилай своє резюме у відповідь на цю вакансію. 
• Важливо: ми не надаємо фідбек на етапі розгляду резюме. 
• Якщо твоє резюме буде відповідати вимогам, наш рекрутер напише тобі, за потреби уточнить інформацію та запросить на співбесіду.
• Співбесіда проходить в Google Meet та має 2 етапи: 

1. Інтерв’ю з рекрутером (60 хв). Перевіряємо наскільки ми з тобою підходимо по цінностях та наявність необхідних компетенцій
2. Технічне інтерв’ю з керівником — Delivery QA (60 хв). Фокус на навичках, щоб зрозуміти технічний рівень, знання, необхідні hard і soft скіли.

Умови роботи:

• Випробувальний термін — 3 місяці.
• Графік роботи гнучкий та залежить від команди, переважно з 09:30 до 18:30.
• Можна працювати з офісу (коворкінг за адресою м. Київ, вулиця Князів Острозьких, 32/2, м. Арсенальна) або дистанційно. Немає вимог до територіального розміщення кандидата, але перевагою є м.Київ
• Відпустка 24 календарних дні + святкові вихідні дні від компанії (у військовий час визначили 4 святкових вихідні: Великдень, День захисників і захисниць, Різдво, Новий рік)
• 5 лікарняних днів в рік без довідки від лікаря. З довідкою кількість днів необмежена, але звісно ж краще, щоб всі були здорові
• Підтримуємо навчання та підвищення кваліфікації: є план індивідуального розвитку та компенсація 70% вартості зовнішнього навчання. 
• Додаткова підтримка: частково компенсуємо витрати на заняття спортом, послуги психолога, а також надаємо матеріальну підтримку і три вихідні у необхідні моменти життя.

Що робить наш Low-code Developer:

• Розробка та налаштування бізнес-рішень за допомогою low-code платформ
• Інтеграція з іншими системами через API
• Співпраця з аналітиками та замовниками для визначення вимог та необхідних змін у системах
• Тестування та підтримка низки процесів, що автоматизуються через low-code рішення
• Участь у написанні технічної документації для розробників

Які професійні навички і досвід важливі:

• Досвід роботи з JS від 6 місяців
• Знання основних принципів та патернів розробки за допомогою low-code технологій
• Уміння працювати з базами даних (SQL, NoSQL)
• Знання JavaScript, HTML, CSS для розширення та налаштування розроблених рішень
• Досвід інтеграції з зовнішніми API
• Розуміння бізнес-процесів і здатність адаптувати їх до технічних рішень
• Знання принципів Agile підходу та здатність до роботи в команді

Буде плюсом:

• Досвід роботи з конкретними low-code платформами, такими як OutSystems або PowerApps
• Знання методик розробки в бізнес-аналітиці та управлінні проектами
• Досвід роботи з інтеграцією різних реєстрів та баз даних

Команда, яка тебе чекає:

• PM
• BA (2)
• DevOps
• DBA
• Technical Writer
• QA (2-3)
• Low-code Developer (3-5)

Як проходить відбір кандидатів:

• Надсилай своє резюме у відповідь на цю вакансію. 
• Важливо: ми не надаємо фідбек на етапі розгляду резюме. 
• Якщо твоє резюме буде відповідати вимогам, наш рекрутер напише тобі, за потреби уточнить інформацію та запросить на співбесіду.
• Співбесіда проходить в Google Meet та має 2 етапи: 

1. Інтерв’ю з рекрутером (60 хв). Перевіряємо наскільки ми з тобою підходимо по цінностях та наявність необхідних компетенцій
2. Технічне інтерв’ю з керівником — Team Lead Low-code(60 хв). Фокус на навичках, щоб зрозуміти технічний рівень, знання, необхідні hard і soft скіли.

• Тестовий тиждень (оплачувальний) — передбачається та має на меті практичну оцінку необхідних технічних навичок.

Умови роботи:

• Випробувальний термін — 3 місяці.
• Графік роботи гнучкий та залежить від команди, переважно з 09:30 до 18:30.
• Можна працювати з офісу (коворкінг за адресою м. Київ, вулиця Князів Острозьких, 32/2, м. Арсенальна) або дистанційно. Немає вимог до територіального розміщення кандидата, але перевагою є м.Київ
• Відпустка 24 календарних дні + святкові вихідні дні від компанії (у військовий час визначили 4 святкових вихідні: Великдень, День захисників і захисниць, Різдво, Новий рік)
• 5 лікарняних днів в рік без довідки від лікаря. З довідкою кількість днів необмежена, але звісно ж краще, щоб всі були здорові
• Підтримуємо навчання та підвищення кваліфікації: є план індивідуального розвитку та компенсація 70% вартості зовнішнього навчання. 
• Додаткова підтримка: частково компенсуємо витрати на заняття спортом, послуги психолога, а також надаємо матеріальну підтримку і три вихідні у необхідні моменти життя.

Our client is an international product-based IT company specializing in the iGaming industry, with its own affiliate program and in-house products across online casino, betting, and poker. The company has been successfully operating for more than 12 years, establishing a strong presence in Tier-1 markets while continuing its global growth and expansion.

We are currently looking for an Affiliate Manager.

Your qualifications:

- 2+ years of experience in Affiliate Management within the iGaming industry.
- Proven experience working with affiliates across different traffic sources (SEO, PPC, Paid Social, ASO, In-app, Email, Push, Native, etc.).
- Strong understanding of affiliate business models, including CPA, RevShare, Hybrid, CPL, Flat Fee, and other commercial agreements.
- Experience analyzing affiliate performance using tracking platforms and analytics tools.
- Strong negotiation, communication, and relationship-building skills.
- Analytical mindset with a data-driven approach to decision-making.
- Experience in product companies or affiliate programs within iGaming will be a strong advantage.
- Hands-on experience working with Tier-1 markets is required.
- An established personal network of partners will be considered a strong advantage.
- English level — Intermediate or higher.

Key responsibilities:

- Attracting new partners and maintaining relationships with existing ones; 
- Developing proposals for partners to improve the effectiveness of collaboration; 
- Negotiating and concluding agreements with partners; 
- Analyzing and optimizing current campaigns, improving key performance indicators (KPIs); 
- Daily traffic monitoring, reporting, and monitoring of target achievement; 
- Coordinating with internal departments to support successful campaigns; 
- Participating in industry events and conferences to develop the partner network. 

Benefits:

⭐ Time Off & Recovery: 20 working days of fully paid annual leave, fully paid sick leave, and public holidays off according to company policy.

⭐ Health & Wellness: A flexible Benefits cafeteria that allows you to choose the perks that fit you best, with options including medical support, regular check-ups, mental health services, or gym access.

⭐ Education & Development: Internal and external training, industry events, language courses, and professional service subscriptions.

⭐ Workspace & Tech: All necessary corporate equipment provided, the flexibility to work fully remotely, and premium digital tools to enhance performance (e.g., AI tools, ChatGPT Plus).

⭐ Work Environment & Perks: Holiday bonuses, gifts for special occasions, paid business trips, and team events.

We’re looking for a Content Manager with at least 1 year of commercial experience, who’s ready to take ownership of website content, ensure high quality and accuracy, and help us maintain and scale our digital platforms.

You’ll work closely with developers, designers, and marketing teams to keep our websites up-to-date, well-structured, and optimized for both users and search engines.

Your responsibilities will include:
Managing and updating content across the company’s websites via CMS platforms;
Ensuring accuracy, consistency, and quality of all published content;
Publishing news, articles, promotions, and other updates in a timely manner;
Writing and editing website copy, including landing pages, banners, and product descriptions;
Managing SEO metadata, including titles, descriptions, and alt tags;
Maintaining and organizing the media library (images, videos, documents);
Collaborating with developers and designers to ensure proper implementation and display of content;
Verifying formatting and responsiveness across different devices;
Coordinating translations and reviewing multilingual content;
Testing website functionality and ensuring correct display of graphics and interactive elements;
Creating and publishing tournaments, promotions, and other platform events;
Continuously improving content structure, usability, and internal workflows.

What we expect from you:
At least 1 year of commercial experience as a Content Manager or in a similar role;
Hands-on experience working with CMS platforms;
Basic knowledge of HTML and CSS;
Understanding of SEO principles and content optimization;
Strong attention to detail and ability to manage large volumes of information;
Good communication skills and ability to work with cross-functional teams;
Ability to manage multiple tasks and meet deadlines in a fast-moving environment;
Proactive mindset and ownership of your work.

Nice to have:
Experience working with Django CMS (preferred);
Experience with WordPress, Joomla, Drupal, Bitrix, MODX, OpenCart, Shopify, Magento, Tilda, or similar CMS platforms;
Experience working with multilingual websites;
Basic knowledge of graphic tools such as Figma, Photoshop, or Canva;
Understanding of website structure, UX principles, and best practices;
Experience working with gaming, iGaming, or digital product platforms.



What We Offer:
Remote work flexibility or office option;
Flexible working hours;
Opportunity to work on large-scale digital platforms;
Supportive team and collaborative environment;
Career growth opportunities as the company continues to scale.



If this sounds like you — we’d love to see your CV.
We value ownership, attention to detail, and people who take initiative to improve processes and drive quality.

We are looking for an experienced Head of Media Buying to join our team. In this role, you will lead and scale performance marketing operations across Tier-1 European markets, driving user acquisition, profitability, and sustainable growth. If you are passionate about performance marketing, data-driven decision-making, and building high-performing teams, we would love to hear from you!

HOW YOU WILL MAKE AN IMPACT

• You will develop and execute media buying strategies across Tier-1 European markets;
• You will manage and optimize multi-channel paid acquisition campaigns across Meta Ads, Google Ads, TikTok Ads, Programmatic/DSP, Push & In-App traffic, Influencer partnerships, ASA, and UAC;
• You will own media planning, budget allocation, and performance forecasting;
• You will manage monthly advertising budgets ranging from €300k to €1M+ while ensuring profitability and sustainable growth;
• You will monitor and improve key performance metrics such as CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, and Contribution Margin;
• You will lead and mentor cross-functional performance teams, including Media Buyers, Creative Strategists, Designers, Analysts, and Tracking Specialists;
• You will collaborate closely with product, CRM, analytics, and creative teams to maximize acquisition and retention performance;
• You will build scalable acquisition processes, operational frameworks, and reporting structures;
• You will ensure accurate attribution, tracking, and data collection across all acquisition channels;
• You will continuously test, analyze, and optimize campaigns to identify new growth opportunities.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 5+ years of experience in Performance Marketing or Media Buying;
• 2+ years of experience in a leadership position such as Head of Media Buying, Performance Lead, or Acquisition Lead;
• Proven experience working with Tier-1 European markets;
• Hands-on experience managing advertising budgets of €300k–€1M+ per month;
• Strong track record of scaling profitable acquisition campaigns;
• Experience in highly competitive industries such as iGaming and Sports Betting;
• Deep understanding of acquisition economics, including CAC, CPA, CPI, CPL, ROAS, ROI, ROMI, LTV, Payback Period, Contribution Margin, Revenue Attribution, Incrementality, Cohort Analysis, Funnel Optimization, and Retention Impact;
• Strong analytical mindset with the ability to make data-driven decisions;
• Excellent leadership, communication, and stakeholder management skills;
• Upper-Intermediate English level or higher.

REQUIRED SKILLS

• AppsFlyer, Adjust, Kochava, or Singular;
• Google Analytics 4 (GA4);
• Google Tag Manager (GTM);
• Meta Conversion API (CAPI);
• Server-side tracking;
• Postback integrations;
• Attribution and analytics systems.

WILL BE A PLUS

• Experience launching and scaling acquisition strategies for mobile-first products;
• Experience working with influencer and performance partnership channels;
• Strong understanding of marketing automation and CRM-driven acquisition initiatives;
• Experience building and scaling international performance teams;
• Knowledge of advanced experimentation frameworks and incrementality testing.

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a User Acquisition Manager (In-app Networks). This is an opportunity to take ownership of one of the user acquisition channels for one of our flagship, fast-growing products. You will be responsible for launching and scaling campaigns across leading in-app advertising networks, running your own experiments, and shaping the channel's growth strategy. This role is for someone who wants to do more than just manage campaigns—it’s about influencing the direction of the channel, making data-driven decisions, and seeing the direct impact of your work.

You will join a strong User Acquisition team with well-established processes, deep domain expertise, and a collaborative knowledge-sharing culture. You'll work closely with experienced creative marketers, analysts, and designers to rapidly validate hypotheses, identify winning approaches, and scale successful strategies. We give our team the freedom to experiment and grow what works, without artificial limitations on budgets or technical capabilities, so you'll have everything you need to maximize your impact

About the product: We are building one of the most powerful live-streaming platforms, already connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences. Our mission is bold: bring joy, fight loneliness, and deliver safe, ad-free entertainment that keeps people coming back. This is a complex, fast-moving space, and we love it that way! So, you will join a passionate, expert team tackling everything from scaling AI-powered recommendations to launching high-impact, data-driven features that boost monetization and engagement. Every idea counts here, and every release reaches a massive global audience. We are now expanding into Arab countries and Europe, enhancing content quality, and rolling out new features to keep users hooked. We are among the Top 5 streaming products in the US and rank in the Top 10 worldwide. Our next milestone: break into the global Top 5, and we are moving fast to make it happen. Are you in?

In this role, you will

• Launch and manage advertising campaigns across ad networks (AppLovin, Moloco, Mintegral, Unity Ads, etc), where we operate as an official partner
• Monitor and optimize campaigns daily against key metrics (CPA, CPI, IPM, ROAS, Retention)
• Own your channel strategy end-to-end: design your own testing structure for creatives, audiences, and bidding strategies, focused primarily on Tier-1 markets (US, Western Europe)
• Maintain campaign reporting and prepare regular performance reports
• Communicate directly with network account managers on launches, optimization, creative moderation, and technical issues
• Collaborate with the Creative team to request and provide feedback on creatives
• Report on results in team syncs and drive your own experiments with real ownership of outcomes

It’s all about you

• 1+ years of hands-on experience in performance marketing for mobile apps, personally launching and managing campaigns (not only through a managed-service setup)
• Practical, hands-on experience with at least one of the networks: AppLovin, Moloco, Mintegral, Unity Ads, at a meaningful spend level (not just small test launches)
• Experience working with monthly budgets from $100,000
• Understanding of programmatic/ad network buying principles (bidding, auctions, optimization events)
• Solid grasp of core performance metrics (CPA, CPI, CTR, CR, ROAS, IPM, LTV)
• Confident with Excel/Google Sheets for data work
• English at Intermediate (B1+) level for working with network interfaces and communicating with account managers
• Attention to detail and discipline in reporting and campaign structure

Would be a plus

• Basic SQL knowledge or experience with BI tools (Tableau, AppsFlyer)
• Understanding of MMP tools (AppsFlyer/Adjust) and attribution principles
• Interest in automating routine processes (reporting, monitoring) using AI tools

What we offer

Care and support: 

• 20 paid vacation days, 15 sick days, and 6 additional days off for family events
• Up to 10 additional days off for public holidays
• 100% medical insurance coverage
• Sports and equipment reimbursement
• Team building events, corporate gifts, and stylish merch
• Financial and legal support
• Maternity Recovery Support Allowance
• Position retention and support for those who join the Armed Forces of Ukraine
• Participation in social initiatives supporting Ukraine
   

Comfortable working environment:

• Work from our Kyiv hub or remotely with a flexible schedule 
• Modern equipment or depreciation of your own tools
   

Investment in your future:

• Collaborate with a highly-skilled team of Middle & Senior professionals, sharing practical cases and expertise in the social networking niche
• 70% of our heads and leads have grown into their roles here – so can you!
• Performance-oriented reviews and Individual Development Plans (IDPs)
• Reimbursement for professional courses and English classes
• Corporate library, book club, and knowledge-sharing events
   

Hiring process

• Intro call
• Technical interview
• Interview with Hiring Manager
• Bar raiser interview
• Reference check
• Offer

We are looking for a Junior Marketing Manager who is passionate about crypto and is ready to grow into a results-driven expert.

Our Junior Marketing Manager is a key player in analyzing, strategizing, and executing our growth. You won't just be posting; you'll be digging into competitor research, helping build our SEO strategy, and contributing real ideas to our marketing campaigns. We need someone who lives in crypto, understands the culture, and is looking for a place to accelerate their career, take on challenges, and see their results in numbers. If you have a solid foundation in crypto marketing and are hungry to learn and take on more responsibility, this role is for you.

What we offer:

1) Learning and applying your knowledge to real business tasks

2) Work in a team with practical experience and results on the market: we launched our own product with 200,000+ monthly traffic and brought clients to the top

3) Personal growth plan for you to become a marketer who brings results

4) Flexible schedule (office/remote)
 

What you will do

• Conduct competitor and market research to identify new growth opportunities.
• Perform keyword research and support the development of SEO-driven content and website pages.
• Assist in content creation on various stages - writing, SEO optimization,
• proofreading
• Monitor the crypto/Web3 market, social media, Reddit, and emerging narratives to identify trends and opportunities.
• Assist with SEO, GEO, and Reddit Marketing initiatives, helping improve organic visibility and brand reputation.
• Analyze marketing performance (Traffic, CTR, ER, CR, rankings, etc.) and prepare actionable insights.
• Contribute to brainstorming sessions and support the execution of marketing campaigns across different channels.
• Work with AI tools to improve research, content workflows, and overall marketing efficiency.
   

What we are expecting from you

• 6+ months of experience in Marketing, SEO, Content Marketing, or Web3/Crypto.
• Understanding of the B2B and B2C Web3 ecosystems (Infrastructure, Payments, DeFi, L1/L2, airdrops, testnets, token launches).
• Basic understanding of SEO & GEO principles; experience with SEO, GEO, or Reddit Marketing is a strong plus.
• If you don't have hands-on experience with SEO/GEO/Reddit Marketing, you should be highly motivated to learn and grow in these areas.
• Analytical mindset and ability to work with marketing metrics and data.
• Experience using AI tools (ChatGPT, Claude, etc.) to improve productivity.
• English level: B1–B2 (Intermediate+).
   

What you'll get

• Opportunity to grow in AI SEO, Traditional SEO, and Reputation Management.
• Mentorship from an experienced marketing team.
• Work on international Crypto & Web3 projects.
• Clear career growth based on your performance and development.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We're looking for an experienced Email Deliverability Specialist to take full ownership of our email channel and become the go-to expert for everything related to its stability, scalability, and performance.

This is not a traditional Email Marketing Manager role focused on launching campaigns. Instead, you'll own email as a critical product: managing domain and IP reputation, deliverability, infrastructure, and ensuring sustainable growth of our sending volumes.

Our current stack:

• Smartico — CRM/CDP and customer journey orchestration
• Mailgun — Email Service Provider (ESP)

As our business continues to grow rapidly, email volumes will increase significantly. We're looking for someone who knows how to scale responsibly by maintaining domain reputation, warming up infrastructure, keeping databases healthy, and continuously optimizing deliverability.

What We're Looking For

• Proven experience managing email deliverability at scale (hundreds of thousands of emails sent daily).
• Hands-on experience improving deliverability with measurable business results.
• Strong understanding of:
  • SPF
  • DKIM
  • DMARC
  • Domain & IP reputation
  • Gmail spam filtering mechanisms
• Experience warming up new domains and IPs.
• Experience recovering from blacklist incidents.
• Hands-on experience with ESP platforms (Mailgun is a strong advantage).
• Strong knowledge of Postmaster tools and deliverability monitoring.
• Analytical mindset with the ability to identify root causes rather than treating symptoms.
• English level sufficient for written communication with providers and blacklist services.

Nice to Have

• Experience in iGaming or Online Gambling.
• Experience with Smartico, Optimove, FastTrack, or similar CRM/CDP platforms.
• Experience scaling email traffic several times while maintaining deliverability.
• Understanding of the Indian market and Gmail-heavy user bases.

Responsibilities

Deliverability & Infrastructure

• Own domain and IP reputation management.
• Warm up new domains and IP addresses.
• Restore reputation after deliverability incidents.
• Manage IP pools and rotation in Mailgun.
• Monitor blacklists, investigate root causes, submit delisting requests, and prevent future issues.
• Maintain target KPIs

Database Management

• Maintain database hygiene using ZeroBounce or similar validation tools.
• Manage segmentation strategies and legacy audience policies.
• Configure sending caps and throttling rules.
• Prioritize traffic toward active and high-value customer segments.

Monitoring & Incident Management

• Monitor channel health daily using:
  • Google Postmaster Tools
  • Mailgun Optimize
  • MXToolBox
  • Smartico Data Studio
  • Automated Slack alerts
• Respond quickly to incidents such as:
  • Open Rate drops
  • Deliverability degradation
  • Domain/IP blacklisting
  • Large-scale delivery failures
• Prepare post-mortem reports and preventive action plans.
• Keep the CRM Lead and stakeholders informed about channel performance and incidents.

Channel Development

• Evaluate and onboard new email providers when needed.
• Consult CRM and Product teams on email best practices.
• Manage the email channel budget and invoice reconciliation.
• Own the Trustpilot process from the CRM side.
• Prepare regular reports on channel performance and improvements.

What We Offer

💻 Fully remote work from anywhere in the world.

⚡ Fast decision-making and minimal bureaucracy.

🤝 A friendly, collaborative team passionate about building great products.

📈 Support from experienced leaders who genuinely care about your professional growth.

🏖 20 paid vacation days, 5 additional paid days off, and paid sick leave.

Hi!
We're excited to introduce you to Softsich! 
We are looking for an energetic and client-oriented VIP Support Agent who will become a trusted partner to our most valuable customers. If you're great at building trust, offering personalized solutions, and delivering premium service - this role is for you!

Key Responsibilities:

• Providing excellent customer service via online chat and email.
• Handling customer inquiries, including questions related to registration, bonuses, transactions, and other technical aspects.
• Supporting customers in resolving issues and conflict situations through effective communication and finding optimal solutions.
• Ensuring high-quality service in full compliance with internal procedures and service standards.
• Additionally motivating customers to make deposits and increasing brand retention.

• 1+ year of experience as a VIP Customer Support Representative in the marketing industry.
  
• English level: Upper-intermediate+ 
• Experience using CRM tools such as LiveChat, Zendesk, Freshdesk, Intercom, or similar.
• Understanding of the marketing industry - basic knowledge of game rules, bonus systems, technical features, and responsible gaming principles.
• Strong problem-solving skills - the ability to analyze situations and quickly find effective solutions for customer issues.
• Excellent communication and teamwork skills.
• A high sense of responsibility and the ability to thrive in a fast-paced environment.

• Flexible schedule and freedom to choose your work format: remote or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (already available in Ukraine; other locations -  in progress).
• A team where it’s easy to ask questions, learn, contribute, and be yourself.
• Coverage for professional events, training, and certifications.
• Team buildings, birthday gifts, and a community that truly cares.
• Zero business ties with the aggressor country - and we’re proud of that.

CleverFiles is an American product company with Ukrainian roots that has been developing software for users worldwide since 2009. Our flagship product is Disk Drill, a data recovery application available for macOS and Windows.

The product helps users recover lost files, photos, documents, and other crucial data. We operate in the data recovery software niche, where quality, reliability, an intuitive interface, and user trust are of utmost importance.

Disk Drill is not the only product in the CleverFiles portfolio. We also develop Clever Cleaner, an iPhone cleaning app, Clever AI Humanizer, a tool for humanizing AI-generated content, as well as several new products currently in development.

About you:

• 3+ years of experience with C++;
• Understanding of various data serialization and data representation formats like SQLite, JSON, plist, XML, and Protobuf blobs;
• Strong ability to dissect and comprehend codebases;
• Git/GitHub;
• Foundational OS APIs;
• WinAPI for Windows;

• POSIX, Core Foundation, and Foundation for macOS.

   

What You Will Be Doing:

• Engage in reverse engineering of binary formats and various file systems;
• First, familiarize yourself and focus primarily on supporting and fixing existing codebase;
• Once feeling confident with the product’s backend, develop new features and explore other (sometimes “exotic”) file systems and data formats;
• Collaborate with the team of likeminded pro’s to optimize code for both size and speed;
• Enhance overall product performance.
   

Nice to have:

• Objective-C, Swift, and C#;
• Understanding at least one of major file systems (NTFS, FAT32, EXT4, etc.) and how they manage data;

• UI/UX experience.

   

What we offer:

• Full-time / Part-time format;
• Flexible schedule that adapts to your rhythm;
• Full freedom of action in decision-making regarding budgets and channels;
• Competitive salary;
• Fast hiring and onboarding processes;
• Health insurance and wellness bonuses;
• Quarterly bonuses for performance, innovation, and workflow improvements;
• Paid time off (PTO) and days off, with financial compensation for unused days;
• Exciting projects and challenges.

We are looking for an experienced and driven VIP Team Lead to manage and grow a high-performing team focused on player retention and revenue generation in the iGaming industry. The ideal candidate has a strong background in managing  VIP teams, understands player lifecycle metrics, and excels in performance monitoring, coaching, and cross-functional collaboration. You will lead the day-to-day operations, ensure excellent service for high-value players, and drive team alignment with overall business goals

HOW YOU WILL MAKE AN IMPACT

• Lead and manage a team of VIP Managers, ensuring daily operations, shift coverage, and workload distribution.
• Monitor and analyze key KPIs: retention, ARPPU, redeposit rate, second deposit conversion, and individual performance.
• Ensure high-quality service and proactive communication with VIP and high-value customers.
• Handle escalated cases and complex communication scenarios.
• Align team efforts with ongoing retention and revenue objectives.
• Collaborate with Product, CRM, Support, PRM, and Analytics teams to ensure full data visibility and optimized player lifecycle management.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 2+ years of experience managing  VIP account teams in iGaming (mandatory).
• Deep understanding of player lifecycle metrics and operational KPIs.
• Strong communication, leadership, and organizational skills.
• English level: B2+.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

Requirements:

• Confident understanding of On‑page, Off‑page, and Technical SEO
• 1–2 years of experience as an SEO specialist
• Experience independently managing SEO projects
• Ability to conduct technical audits and identify growth opportunities
• Experience working with Google Search Console, GA4, Ahrefs / Seranking, Screaming Frog / Netpeak Spider
• Ability to work with semantics: collection, clustering, prioritization
• Understanding of link‑building logic (anchor lists, strategy, placement control)
• Strong skills in Excel / Google Sheets
• Basic knowledge of HTML and understanding of CMS logic (WordPress or similar)
• Understanding of Google algorithms and E‑E‑A‑T principles
• Experience in task setting and quality control of completed work

Will be plus

• Experience mentoring or training Junior SEO specialists
• Experience managing small teams (1–3 people)
• Experience working with PBNs and drop‑domains
• Experience automating reporting (API, Apps Script, etc.)
• Experience in the iGaming / affiliate niche
• Experience working with international markets

Responsibilities:

• Independent management of part of the SEO projects
• Oversight of tasks performed by Junior SEO specialists
• Quality control of completed tasks (semantics, technical specifications, link placements, reports)
• Training Junior specialists to work with tools and internal processes
• Explaining task logic from scratch
• Participation in the development and adjustment of SEO strategies
• Conducting technical and content audits
• Creating and overseeing the execution of the content plan
• Monitoring the link‑building strategy and donor quality
• Analyzing traffic and ranking dynamics
• Preparing project reports
• Participating in presale analyses for new projects

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location