Jobs at Djinni

Web Design Sun is a software development company founded in 2012. We have been fully remote since day one, building international products in Web & Cloud Applications, SaaS, CRM/ERP, and E-commerce domains. We collaborate with clients from the US and Europe and consistently rank highly on Clutch, GoodFirms, and Upwork.

We are looking for a Lead Generation Manager who can effectively engage and build relationships with potential clients, is eager to grow into a sales role, and is ready to contribute to business development.

Requirements:
 

• 1+ year of experience in Lead Generation, including the ability to make qualification calls
• Strong knowledge of LinkedIn outreach
• Experience in identifying Ideal Customer Profiles (ICP) and building outreach databases
• Proficiency in CRM systems and analytical tools: ability to extract and analyze data, prepare reports, track metrics, and evaluate campaign performance
• Experience in strategy development, running experiments, analyzing results, and implementing the most effective approaches
• Background in both actively seeking direct clients and organizing successful roadshows;
• Strong analytical skills and results-driven mindset
• Upper-Intermediate or higher (both written and spoken)
   

Responsibilities:
 

• Build and maintain outreach databases on LinkedIn
• Launch and manage LinkedIn outreach campaigns (manual and automated: Sales Navigator, Linked Helper 2)
• Qualify leads and schedule meetings with potential clients
• Maintain reports in Google Sheets
• Create and update marketing materials
• Work with CRM systems (HubSpot, Pipedrive, or similar)
• Join client calls together with the sales team in an observational role
   

We offer:
 

• Full-time remote position
• Clear growth path into a Sales role
• Flexible schedule focused on results (with occasional evening calls aligned with US/Canada time zones)
• 20 paid vacation days
• 5 paid sick leave days
• Established processes for effective remote work
• Day off on your birthday and company-observed holidays
   

Hiring process:
 

• Recruiter screening
• Test task
• Final interview with the Head of Department
• Offer
   

We are a mature team that values expertise, meaningful communication, and ownership of results. We believe in understanding the product, influencing decisions, and continuously improving what we build together.

Senior\ Head of  Marketing to join an international innovative IT product company and iGaming platform provider, part of a global investment holding, dedicated to developing advanced deep-tech solutions for the iGaming industry, which is a part of the investment holding. 

The company develops and delivers a full-cycle Casino & Sportsbook solution (fiat & crypto), and provides operational, marketing, and licensing support.

The product – modular iGaming platform (18,000+ games)

Main markets – Global focus; Tier 1–3 markets (EU, LATAM,  Asia).

Company size: 90+ employees 

Role: in a commercial department

Office/work mode: Offices in Armenia, Dubai, Cyprus; fully remote

Requirements:

• Proven experience in a Senior \ Head of Marketing role within the B2B Gambling industry (providers, platforms).
• Experience in participating in the development and implementation of marketing strategy, setting priorities, and allocating marketing resources.
• Experience in planning and managing marketing budgets, adjusting strategies based on performance data.
• Strong hands-on expertise in one of the organic or performance channels.
• Practical experience in launching and managing key marketing channels (SEO, PR, and brand awareness).
• Experience coordinating and managing outsourcing teams (content, design, SEO etc.)
• Deep understanding of key performance metrics and stages of the B2B sales funnel (lead, MQL, SQL, demo, deal conversion), with the ability to make data-driven decisions.
• English - B2+

Responsibilities:

• Participation in building a marketing system from scratch, including strategy development, processes, and key marketing activities from scratch.
• Brand positioning and development from scratch, alongside the commercial team
• Plan and manage marketing budgets, ensuring effective allocation of resources. 
• Planning, launching, and managing organic channels (SEO, content marketing, brand event marketing).
• Launching of paid channels (LinkedIn Ads, Google Ads, Facebook Ads), as well as selecting and working with outsourcing agencies.
• Monitoring marketing KPIs: lead volume, MQL, SQL, CAC, CPL, ROI/ROMI, sales funnel conversion rates, and traffic quality.
• Selection, preparation, and representation of the company at key industry events, ensuring successful execution and follow-up.
• Representing the brand in the market, increasing brand awareness, and building trust among partners. 
• Reporting to the commercial director

Backend Developer (Node.js) for the  international product IT company,  which provides a full-stack package of complex AdTech solutions for digital advertisers, publishers and ad agencies worldwide. 

  The company develops white-label platforms for enterprise clients—custom turnkey solutions to automate and optimize digital advertising.

Products company : SSP, DSP, Ad Exchange platforms.

Main markets - Tier 1-2 

The technical team - up to 30 people (CTO, Team Lead, Back-end -10, Front-end developers, QA, DevOps )

Project stack: Node.js (backend), NoSQL, SQL, Redis, MongoDB,  Linux.

Locations/Offices - Kyiv, Lviv, Odesa, Mykolaiv or remote.

 Requirements:

• At least 3 + years of backend development experience, with a strong focus on Node.js
• Deep understanding of asynchronous programming in Node.js and event loop
• Knowledge or  experience with high-load systems
• Familiarity with SQL, NoSQL, and in-memory key-value databases for data storage and optimization;
• Knowledge of network protocols such as HTTP, TCP, and FTP;
• Expertise in identifying and resolving issues efficiently;
• Experience or understanding unit testing;
• Experience with Linux servers, handling basic administration tasks;
• Performance optimization skills;

Responsibilities:

• Write clean, efficient, and maintainable code following best practices
• Develop and maintain scalable backend services using Node.js 
• Debug and resolve issues in the backend systems
• Manage and optimize SQL and NoSQL databases 
• Write and maintain unit tests to ensure code quality
• Collaborate with team lead, frontend developers, CTO, Delivery Coordinator and other team members
•  Continuously learn and apply new technologies to improve backend systems

We offer:

• Vacation 21 calendar days per year (15 working days) - cumulative, the balances are 

           carried over from year to year

• medical insurance
• days off - 7 days per year
• additional 1 day of absence per year on the occasion of celebrating Birthday
• 15 paid sick leave per year
• 15 unpaid leave per year
• days off on public holidays
• referral bonuses
• coworking compensation
• corporate technology

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.
 
This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements.
Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

What We're Looking For:

• 6+ months of QA experience - you know how to manually test web and mobile apps, write test cases and bug reports, and understand QA basics, SDLC, and STLC
• Automation experience - you've actively worked with tools like Cypress, Appium, or Robot Framework (not just tried them once or twice)
• CI/CD experience - you've worked with automated testing and deployment pipelines
• Basic knowledge of testing tools - you've used Postman, Selenium, or JUnit at a basic level
• Attention to detail and proactive thinking - you like solving problems, and suggest improvements to make products better
• English B1 or higher 
   

What You'll Do:

• Testing - write and run test cases, test web and mobile apps (both manually and automated), check new features before release, and do regression testing after bug fixes
• Bug tracking - find bugs, add tasks to CRM, write clear reports, and do retesting to verify fixes
• Documentation - create and maintain testing documentation together with the team
• Teamwork - communicate with developers and project managers to make sure everything works smoothly.
   

Nice to Have:

• Basic coding skills - you can write simple scripts in Python, JavaScript, or Java
• Performance testing - you've used JMeter, LoadRunner, or similar tools
• ISTQB certificate - you have it or are working towards it
   

What We Offer:

• Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
• English lessons to support clear and confident communication.
• Paid vacation and sick days.
• Fully remote work.
• Opportunities for professional growth within the team.
• Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Technical interview → Final culture fit interview.
 
Apply with your resume and a short note outlining your relevant experience. You can also submit it through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency.

Candidate preferably should have experience with crypto trading and/or crypto analytical tools.

Requirements

Position name: Senior Project Manager for Crypto Analytical Dashboard
Level: Senior

• 5+ years as a Project Manager in IT outsourcing / product development
• Strong understanding of SDLC and project delivery lifecycle
• Hands-on experience with Agile methodologies (Scrum, Kanban, T&M)
• Experience managing scope, budget, and timelines
• Strong risk management and delivery ownership mindset
• Experience working with cross-functional teams (backend, frontend, data/analytics)
• Familiarity with real-time data systems and API-driven architectures
• Practical experience with tools like Jira, Confluence

Will be a plus:

• Experience delivering data-heavy platforms (analytics dashboards, fintech, crypto, trading systems)

Soft skills:

• Strong leadership and stakeholder management
• Clear and structured communication
• Ability to drive delivery independently
• Pragmatic, solution-oriented mindset
• Comfortable working in fast-paced, evolving environments

Key responsibilities:

• Own end-to-end delivery of the Crypto Analytical Dashboard (from discovery to release)
• Align product scope with business goals and technical constraints
• Manage timelines, budget, and delivery expectations
• Structure and lead discovery phase (requirements, flows, priorities)
• Coordinate backend, frontend, and data teams
• Ensure clear communication with stakeholders and regular reporting
• Identify risks early and ensure smooth delivery
• Support team in delivering high-quality, scalable solutions

Office/Remote: Remote
English: Advanced
Time zone: flexible but preferable European

It is a high-growth SaaS company selling IT Service Management, a space that is being propelled into high growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees.

We have over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users.

About the role:
We’re looking for an experienced Full-Stack Developer to join our mission. If you’re passionate about building impactful products, love working with cutting-edge AI technologies, and want to help push the boundaries of what’s possible.

What You’ll Do:

• Develop AI capabilities in the backend using Node.js, build and maintain robust API and connectivity infrastructure, while creating advanced React-based applications as part of global SaaS platforms.
• Take ownership of both backend and frontend features, with a strong emphasis on backend excellence
• Upgrade and enhance existing code, implementing the latest standards and technologies
• Work with TypeScript, and modern development tools (Webpack, Vite, Jest)
• Collaborate within an Agile team, contributing to technical decisions and shaping the user experience
• Ensure system performance, code quality, and ongoing maintenance
   

What We’re Looking For:

• 4 years of experience in web development, primarily backend, with full-stack capabilities
• Strong hands-on experience in Node.js
• Experience with React and frontend development
• Familiarity with CI/CD processes and DevOps tools, an advantage
• Creative thinker, problem solver, and a strong team player
• Team player with creative thinking and strong problem-solving skills
   

Bonus Point:

Experienced in designing and deploying vector databases for semantic search, as well as developing AI-driven applications leveraging RAG techniques.

What we offer:

• 20 working days’ vacation; 
• 10 paid sick leaves;
• public holidays;
• equipment;
• accountant helps with documents;
• many cool team activities.

Responsibilities:

• Manage and grow relationships with existing affiliates and partners
• Actively source and onboard new affiliates (CPA networks, media buyers, webmasters)
• Drive traffic volume and quality across key GEOs
• Monitor affiliate performance (FTD, CR, ROI, LTV) and optimize accordingly
• Analyze traffic quality and detect fraud (bonus abuse, multi-accounts, low-quality traffic)
• Negotiate commercial terms (CPA, RevShare, Hybrid models)
• Work closely with product, CRM, and marketing teams to improve conversion and retention
• Provide partners with creatives, landing pages, and optimization recommendations
• Launch, test, and scale affiliate campaigns
• Ensure proper tracking setup (links, postbacks, tracking platforms)
• Prepare regular performance reports and insights

Requirements:

• 1.5–2+ years of experience as an Affiliate Manager in CPA networks (iGaming preferred)
• Proven experience working with webmasters / media buyers / affiliate partners
• Own affiliate base is a strong must
• Strong understanding of key metrics: FTD, CR, ROI, LTV, retention
• Hands-on experience with tracking platforms (e.g. Affilka, Alanbase, RavenTrack, Cellxpert, etc.)
• Understanding of traffic sources (Facebook, Google, UAC, Native, Push, etc.)
• Experience with CPA / RevShare / Hybrid models
• Ability to analyze traffic quality and identify fraud patterns
• High level of independence and ability to start delivering results immediately
• Strong communication and negotiation skills

Campaign Operations Associate

We are looking for a Campaign Operations Associate to own the end-to-end execution of performance campaigns across our affiliate network. This role plays a critical part in ensuring campaigns are set up accurately, tracked properly, and optimized for performance and ROI.

You will collaborate closely with affiliate managers, demand partners, and compliance teams to maintain operational excellence and data integrity across our tech stack. This is a great opportunity for someone who wants to grow with the company and take on increasing responsibility over time.

Key Responsibilities

Campaign Setup & Tracking

• Configure, launch, and QA campaigns, offers, and tracking links
• Validate conversion tracking, postbacks, and event mapping
• Maintain consistent naming conventions, taxonomy, and documentation
• Troubleshoot tracking discrepancies and attribution issues

Campaign Execution & Flight Management

• Manage campaign launches, pacing, and daily performance delivery
• Monitor caps, budgets, and routing logic
• Coordinate creative updates and offer changes
• Ensure timelines and SLAs are met

Analytics & Performance Monitoring

• Build and maintain performance dashboards
• Analyze key KPIs (CVR, EPC, approval rate, margin)
• Identify anomalies, trends, and optimization opportunities
• Deliver weekly and ad-hoc performance insights

Quality & Compliance

• Monitor traffic quality signals and fraud indicators
• Collaborate with compliance teams on campaign approvals
• Maintain audit trails and accurate campaign documentation

Platform Experience (Preferred)

• Experience with Everflow (campaign tracking & partner management)
• Experience with LeadProsper (lead routing & monetization)
• Experience with IPQS (risk scoring & validation)
• Familiarity with BI tools such as Looker or Tableau

Qualifications

Required

• 3–5+ years of experience in campaign operations, performance marketing, or ad operations
• Strong understanding of tracking concepts (pixels, postbacks, attribution)
• Experience managing multiple concurrent campaigns
• Advanced Excel / Google Sheets skills

Preferred

• Experience in affiliate marketing or lead generation environments
• Basic SQL or data visualization experience

What We’re Looking For

• Strong analytical mindset and attention to detail
• High level of ownership and operational discipline
• Curiosity to explore data and solve complex problems
• Clear communication and ability to collaborate across teams
• Comfortable working in a fast-paced, test-and-learn environment

We offer:

• Comfortable working place;

• Medical insurance after the trial period ending;

• Team-building activities;

• 24 paid vacation days per year;

• 5 paid sick leave days per year.

Crypto and iGaming product company that has been on the market for 5 years.
Detailed information about the project will be shared at later stages of communication.

Responsibilities:

• Launching and optimizing advertising campaigns for online casinos in Telegram Ads with a focus on performance and scaling.

Requirements:

• At least 1 year of experience working with paid traffic;
• Mandatory experience with Telegram Ads;
• We consider candidates with experience in Facebook Ads, Push / Native, In-App, and other traffic sources;
• Understanding of key metrics: CTR, CPM, CPA, ROI;
• Experience in launching, testing, and optimizing campaigns.

Location: Remote
Contract Type: B2B
Work Model: Fully Remote, Agile Teams

Required Skills & Experience

• 7+ years in test automation, QA architecture, or quality engineering.
• Hands-on expertise with automation frameworks for web (Playwright, Cypress, Selenium) and API (Postman, REST Assured).
• Familiarity with performance testing tools (JMeter, k6).
• Strong CI/CD integration skills (GitHub Actions, GitLab CI, Azure DevOps, Jenkins).
• Proficiency in at least one scripting/programming language (JavaScript/TypeScript, Python, C#, Java).
• Strong understanding of microservices, distributed systems, and cloud environments (AWS/Azure).
• Proven experience designing quality strategies for complex solutions.
• Curiosity about the development process — eager to understand how software is designed, implemented, and deployed to ensure quality from the start.
  Excellent communication skills for collaborating with both technical and non-technical stakeholders.
  
  Soft Skills That Matter Here
• Analytical Clarity – Able to read requirements and architecture, then translate them into logical, complete test strategies.
• Influence Without Authority – Guide developers and teams toward better quality practices through collaboration, not command.
• Multi-Project Agility – Confident working across 2–3 projects at a time without losing focus on quality outcomes.

• Experimentation Mindset – Curious and proactive in testing new tools, including AI, to advance QA capabilities.
   

  Why Join Us

• Shape the quality approach for mission-critical products.
• Work with teams that believe quality is everyone’s responsibility.
• Lead with autonomy, influencing product and technical direction.
• Experiment with cutting-edge QA approaches, including AI-assisted testing.
• Fully remote, flexible schedule, minimal bureaucracy.
• Join a supportive, professional culture where your voice matters.
• If you’re a QA leader who wants to shape testing strategies, empower developers, and explore new frontiers in automation and AI, we’d love to talk.

We are looking for an AI Agent / Automation Engineer to join a fast-growing US-based affiliate marketing company.
 

US-based affiliate marketing company (performance marketing) is looking to heavily automate its marketing operations using AI agents and autonomous workflows. The company currently has a small team of ~10 people with only 1 developer. They are in an active growth stage and want to build a set of intelligent AI agents that can handle video editing + ad posting, landing page creation, and overall marketing automation processes.

Your mission will be to become the main (and possibly the only) AI Automation Builder in the company — designing, building, and owning end-to-end AI agent systems that turn business needs into autonomous marketing processes.
 

Location: Remote.
Working Hours: Partial overlap with the US timezone — 3–4 hours.
 

Your responsibilities will include:

• Designing and building AI agents and agentic workflows from scratch (multi-agent systems, planning-execution-reflection loops).
• Translating marketing business problems into autonomous AI solutions (video ad creation & posting, landing page generation, full marketing automation).
• Architecting and implementing complex automation systems with LLM orchestration and tool usage.
• Working with APIs, external services, and orchestration tools to create reliable end-to-end workflows.
• Proactively suggesting improvements and new automation opportunities to increase efficiency and output.
• Taking full ownership of the AI automation direction with minimal supervision.
• Clearly communicating technical decisions and workflows to non-technical team members (marketers and leadership).
   

What we expect from you:

• Strong experience building AI agents and agentic workflows (this is a must-have, not just regular LLM integrations or simple API calls).
• Solid understanding of LLM orchestration, tools, and multi-agent systems (LangGraph, CrewAI, AutoGen, n8n + AI nodes, or similar).
• Ability to think from the business problem first: understand affiliate marketing needs and turn them into effective AI automation.
• Strong ownership and proactive mindset — you don’t wait for detailed tasks, you solve problems and propose solutions.
• Excellent problem-solving skills and structured thinking (you can design clear workflows and architectures).
• Good communication skills — you can explain complex AI systems in simple terms to non-engineers.
• English: B2+ or higher (you will work directly with an English-speaking US team).
• Strong Middle+ / Senior level with focus on intelligence, real agentic experience, and business thinking rather than just years of experience.
   

Nice to Have:

• Previous experience in marketing automation, ad creation, video generation, or affiliate marketing.
• Hands-on experience with Claude Code, OpenAI tools, or similar agentic platforms.
• Startup or small-team experience (you thrive in environments with high autonomy and minimal processes).
   

We offer:

• Opportunity to be the key AI Automation Engineer in a growing affiliate marketing company and build intelligent systems from the ground up.
• Real impact — your agents will directly influence marketing output and revenue.
• Work directly with the business owners on high-impact AI projects.
• Fully remote position and long-term collaboration.

About Us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For:

We are looking for a Middle Automation QA Engineer to join the Entravel team. In this role, you will be responsible for building and maintaining automated tests to ensure the quality, stability, and reliability of our hotel booking platform. You will work closely with developers and product teams to deliver high-quality features and continuously improve our testing processes.

Responsibilities:

• Develop, maintain, and enhance automated test frameworks.
• Create and support automated tests for backend services and APIs.
• Perform API testing for REST and gRPC-based services.
• Validate data integrity across microservices and databases.
• Analyze automated test results, investigate failures, and report defects.
• Execute regression testing to ensure system stability and reliability.
• Collaborate with backend engineers, product managers, and QA team members.
• Participate in sprint activities, planning, and daily team ceremonies.
• Contribute to improving QA processes, test coverage, and test reliability.

Requirements:

• 2-3 years of experience in automation testing.
• Strong understanding of QA processes and SDLC.
• Experience with automated testing frameworks (e.g. Playwright, Selenium, or similar).
• Experience testing REST APIs (Postman or similar tools).
• Basic understanding of gRPC is a plus.
• Experience working with databases (PostgreSQL, MongoDB).
• Understanding of message-based or event-driven systems.
• Confident use of Git and Git-based workflows.
• Familiarity with CI/CD pipelines.
• Understanding of Agile / Kanban methodologies.
• Ability to analyze test results and clearly document issues.
• Strong communication skills, able to collaborate effectively across teams in both English and Ukrainian.

Nice to Have:

• Experience with integration testing in microservice architectures.
• Basic knowledge of Docker and containerized environments.
• Familiarity with cloud platforms (GCP or similar).
• Basic Linux command-line skills.
• Experience with monitoring or logs analysis (e.g. Kibana, Grafana).
• Basic understanding of gRPC-based services.

We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

About Us

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

What We’re Looking For

We are looking for a highly skilled and experienced Senior Business Analyst to join our product and development team. In this role, you will act as a key link between business stakeholders and the engineering team, ensuring that business needs are clearly translated into functional requirements. You will play a crucial role in shaping and improving our hotel booking platform by analyzing business processes, identifying opportunities for optimization, and helping deliver scalable product solutions.

Responsibilities:

• Gather, analyze, and document business requirements from stakeholders;
• Translate business needs into clear functional and technical specifications for development teams;
• Work closely with Product Managers, Developers, and QA to ensure accurate implementation of requirements;
• Analyze existing business processes and identify opportunities for optimization and automation;
• Create and maintain documentation including business requirements, user stories, workflows, and process diagrams;
• Participate in product planning, feature definition, and backlog refinement;
• Support the development lifecycle by clarifying requirements and ensuring alignment between business goals and delivered solutions;

• Monitor product performance and suggest data-driven improvements.

   

Requirements:

• 5+ years of experience as a Business Analyst in software development environments;
• Strong experience in gathering and documenting business and functional requirements;
• Experience working with complex digital products or platforms;
• Solid understanding of software development lifecycle (SDLC) and Agile methodologies;
• Experience creating user stories, acceptance criteria, process flows, and product documentation;
• Ability to work closely with technical teams and understand system architecture and integrations;
• Strong analytical and problem-solving skills;
• Excellent communication and stakeholder management skills;
• Experience working with tools such as Jira, Confluence, or similar;
• Upper-Intermediate or higher level of English.
   

What We Offer:

• Flexible Start: Set your own comfortable working hours that accommodate your individual needs.
• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.

About us:

Entravel is a member’s club for discounted luxury travel and white-label hotel platform provider focusing on the crypto industry, backed by VCs and prominent European founders. Our hotel product is incredibly strong; we offer more than one million properties, and our rates are amongst the lowest in the world. In fact, on most 5* hotels you won’t find a platform with lower rates than Entravel.

We’re looking for Senior Customer Support Specialists to join the Entravel team and deliver exceptional service. You can choose between two available shifts:

• Morning shift: 8 AM — 5 PM (EEST)
• Evening shift: 4 PM — 1 AM (EEST)

If you’re passionate about helping others and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

Responsibilities:

• Negotiate with hotels and suppliers via phone and email to resolve booking disputes, waive cancellation fees, and secure refunds for customers.
• Provide excellent service for VIP clients, ensuring rapid response times, swift resolutions, and personalized communication based on previous interaction history.
• Act as the final point of escalation for the most challenging customer cases, using advanced empathy and persuasion skills to restore loyalty.
• Assist customers via chats and emails, delivering empathetic and tailored solutions that address their unique needs.
• Mentor junior staff on how to handle high-pressure negotiation calls.
• Identify and report edge cases to the tech team to ensure systemic issues are resolved and prevented.
• Own customer issues: identify their needs and deliver effective solutions promptly from start to finish.
• Act as a customer advocate, retaining loyalty through proactive problem-solving and suggesting product improvements.
• Collaborate on team goals by supporting, educating, and resolving issues through peer learning and constructive feedback.
• Identify root causes of customer issues and resolve them in line with company policies while ensuring a consistently high level of service.

Requirements:

• C1/Advanced English is a must. You should be comfortable negotiating over the phone and via email with international partners and hotels.
• 3+ years in Customer Support, with a strong preference for the travel, hospitality, or OTA sectors, involving both B2B and B2C interactions.
• Strong understanding of customer communication workflows, with expertise in managing ticket lifecycles, prioritization, and escalation processes.
• Ability to quickly master Entravel’s internal CRM and booking engines, along with the nuances of global travel regulations.
• Proven ability to multitask and switch seamlessly between phone, live chat, and email channels during busy shifts.
• Proven ability to work effectively within a team, engage in group discussions to resolve difficult issues, and provide constructive support to peers.
• Research-oriented problem-solver with the ability to take ownership and resolve issues independently.
• Outstanding verbal and written communication with the ability to explain complex concepts clearly.
• Organization: Exceptional organizational and time-management skills to handle high-volume periods effectively.

What We Offer:

• Competitive Salary: High standards of remuneration reflecting your contribution and skills.
• Vacation: Enjoy 22 days of vacation for full rejuvenation and life enjoyment.
• Sick Leave: Ensure your health with 15 days of sick leave per year.
• Special Leave Cases: Support for significant life events such as weddings, childbirth, or the loss of a close family member.
• Private Entrepreneur Support: Comprehensive support for individual entrepreneurs, ready to assist you with any issues related to individual entrepreneurship. Consultations and support for registration and tax accounting matters.