Jobs at Djinni

Who are we looking for?
We are looking for an "independent" specialist, ready to join our team and immediately start working together on our projects.

Tasks?
Your tasks will be based on the skills and expectations listed below, using new approaches and technologies.

Why did the vacancy open?
We want to invite a new specialist to the company's staff due to the increase in the number of projects.

Additionally:
The company has the ability to provide employee reservations in accordance with the current legislation of Ukraine.

Skills:

• English level not lower than Upper-Intermediate B2 (effective written and oral communication);
• Understanding: the API testing process (using Postman, Swagger), the basics of testing theory with practical application. Experience with basic tools for testing both web and mobile applications;
• Understanding of the software development life cycle;
• Understanding of the testing life cycle;
• Working with project documentation (User Story), planning and prioritizing testing;
• Ability to create and maintain test documentation (i.e. checklist, test cases, bug reports, etc.);
• Strong analytical skills;
• Ability to work both independently and in a team;
• Working with design in Figma;
• Problem solving, attention to detail;
• Experience with automation JS/TS + Cypress/Playwright

What do we expect from you?

• Self-organization and independence in work;
• Attention to detail;
• Continuous learning.

Business Development Manager (Middle / Senior) | Advertisers & Operators | iGaming CPA Network

We are looking for an experienced Business Development Manager to join an international iGaming CPA network.

Your primary responsibility will be identifying and acquiring direct advertisers, casino operators, and iGaming products, negotiating competitive commercial terms, and developing a profitable portfolio of offers.

We need a commercially driven professional with strong B2B sales skills who can independently manage the full business development cycle, from initial outreach and negotiations to integration, traffic launch, and account growth.

Priority GEOs: LatAm, Asia, MENA, Africa.

Responsibilities

• Identify and acquire direct advertisers, casino operators, and iGaming products for the CPA network.
• Establish relationships with decision-makers and manage the entire B2B sales cycle.
• Build and expand a portfolio of direct advertisers and competitive iGaming offers.
• Negotiate CPA, RevShare, and Hybrid agreements, including rates, caps, conversion qualification criteria, holds, and payment terms.
• Identify the affiliate team's demand for specific GEOs, traffic sources, and products.
• Coordinate advertiser onboarding, technical integrations, postback/API setup, and tracking verification.
• Work closely with Affiliate Managers to organize initial traffic tests and evaluate results.
• Develop existing advertiser relationships, negotiate higher caps and improved rates, and introduce additional GEOs and products.
• Monitor offer performance, conversion approval rates, traffic quality, and portfolio profitability.
• Participate in reconciliation processes, resolve payment discrepancies, and coordinate outstanding payments with the finance team.
• Maintain accurate CRM records, commercial forecasts, and launch pipelines.
• Represent the network at industry conferences and business events.

Requirements

• 2+ years of relevant Business Development, B2B Sales, or Advertiser Management experience in iGaming for Middle-level candidates; 3+ years for Senior-level candidates.
• Mandatory hands-on experience working on the CPA network or media buying side, personally sourcing and onboarding direct advertisers, casino operators, or iGaming products.
• Proven experience managing the full advertiser acquisition cycle: prospecting, negotiations, commercial agreements, integration, launch, and account development.
• Strong understanding of CPA network economics, CPA, RevShare, Hybrid, FTD, approval rates, caps, holds, and reconciliation.
• Strong B2B sales capabilities, including reaching decision-makers, identifying business needs, handling objections, and closing deals.
• Ability to negotiate commercially attractive offers while maintaining network profitability.
• Practical experience with international iGaming markets, preferably LatAm, Asia, MENA, or Africa.
• Understanding of affiliate traffic, media buying, SEO, and advertisers' requirements for different traffic sources.
• Familiarity with affiliate tracking, postback/API integrations, and technical launch coordination.
• Analytical mindset and experience working with CRM systems, commercial KPIs, and performance reports.
• Excellent business communication and negotiation skills.
• English proficiency sufficient for independent international business negotiations, preferably B2 or higher.

Nice to Have

• An established professional network of direct iGaming advertisers and casino operators.
• Proven success in acquiring and launching new advertisers or products.
• Experience negotiating exclusive offers, increasing caps, and improving CPA rates.
• Understanding of different acquisition channels, including media buying and SEO.
• For Senior candidates: experience managing strategic accounts, closing complex deals, and improving business development processes.

What Matters Most

We are specifically looking for someone who has personally acquired and onboarded direct advertisers or iGaming products into a CPA network or media buying operation.

Experience exclusively selling services or products on behalf of a casino operator, without direct advertiser acquisition experience, does not meet the core requirements of this position.

The ideal candidate should be able to independently source advertisers, negotiate profitable deals, coordinate launches, and demonstrate measurable commercial results.

Location: Vilnius, Lithuania (Hybrid / On-site)

About Us

We are a fast-growing FinTech company providing innovative payment solutions, cross-border financial services, and digital payment infrastructure across Europe. Operating in a dynamic and fast-paced environment, we empower businesses and consumers with modern, seamless, and secure financial products.

We are looking for a strategic, hands-on, and growth-oriented Chief Financial Officer (CFO) to join our executive leadership team and drive our next phase of international expansion and financial scaling.

Role Overview

As the Chief Financial Officer (CFO), you will serve as a strategic business partner to the CEO and Board of Directors, taking full ownership of the company’s financial strategy, capital allocation, unit economics, regulatory finance, and investor relations.

You will lead a high-performing finance, accounting, and treasury function, ensuring robust financial controls while maintaining the agility needed for high-growth FinTech operations.
 

Key Responsibilities

• Strategic Financial Leadership & Scaling:
  • Shape and execute the company’s financial strategy, financial modeling, budgeting, and long-term business planning.
  • Optimize unit economics, profit margins, Customer Acquisition Cost (CAC), and Lifetime Value (LTV) across product lines.
  • Drive cost optimization, operational efficiency, and financial forecasting to support sustainable growth.
• Treasury, Safeguarding & Banking Relationships:
  • Oversee treasury management, FX operations, liquidity planning, and working capital optimization.
  • Ensure strict compliance with EMI/PI regulatory safeguarding requirements (segregation of client funds, liquidity buffers).
  • Manage and expand relationships with partner banks, liquidity providers, clearing networks, and payment processors.
• Regulatory Financial Control & Compliance:
  • Supervise financial accounting, managerial reporting, and regulatory submissions to the Bank of Lithuania / EU regulators.
  • Lead annual audit processes, maintain tax compliance across multiple jurisdictions, and oversee financial risk management.
• Fundraising, M&A & Investor Relations:
  • Lead strategic capital raising (equity/debt), pitch preparation, and investor communications.
  • Evaluate M&A opportunities, strategic partnerships, and international market expansion strategies.
     

Candidate Profile & Requirements

• Experience:
  • Proven track record as a CFO, VP of Finance, or Finance Director within a high-growth FinTech, EMI, Payment Institution, or Neo-bank.
• FinTech & Regulatory Expertise:
  • Strong understanding of EMI/PI regulatory environments, safeguarding rules, multi-currency treasury, and cross-border payment flows.
• Commercial & Data-Driven Mindset:
  • Excellent grasp of FinTech business models, SaaS/Payments metrics, and advanced financial forecasting.
• Leadership & Strategic Vision:
  • Demonstrated ability to build and lead finance teams in an agile, fast-paced tech environment.
• Languages:
  • Fluency in English (Lithuanian is a strong advantage).
     

What We Offer

• Executive Impact: Key executive role with direct involvement in strategic growth, fundraising, and product expansion.
• Competitive Package: Executive compensation package, including competitive fixed salary, performance bonuses, and equity/options incentives.
• Dynamic Environment: Fast-paced, modern FinTech culture with minimal bureaucracy and maximum operational speed.

About the Company

We are a regulated, fast-growing bank based in Lithuania with a strong focus on digital innovation, SME financing, and modern consumer financial services. Having built a solid financial and technical foundation, we are entering our next growth phase and seeking a visionary, growth-minded Chief Product Officer (CPO) to lead our overall product strategy and build world-class digital financial products.
 

The Role

As CPO, you will be a key member of the executive team, responsible for the end-to-end product vision, strategy, and execution across all digital banking channels. You will bridge market opportunities, customer needs, and regulatory requirements to build high-impact financial products that scale.
 

Key Responsibilities

• Product Vision & Strategy: Define and own the multi-year product roadmap for retail and business banking, ensuring alignment with overall business goals.
• Team Leadership: Build, mentor, and scale high-performing product, UX/UI, and product analytics teams.
• Customer Experience: Drive user-centric product design, optimizing conversion funnels, onboarding flows, and customer engagement.
• Commercial Impact: Align product development with revenue targets, pricing strategies, and customer acquisition/retention metrics.
• Cross-functional Collaboration: Work closely with Engineering, Risk & Compliance, Marketing, and Operations to deliver compliant, scalable, and market-leading products.
• Market & Regulatory Alignment: Monitor European fintech trends, regulatory changes (PSD2/3, open banking, AML), and competitive landscapes to identify new product opportunities.
   

What We Are Looking For

• Proven Track Record: 7+ years of experience in product leadership roles within Fintech, Digital Banking, or High-Growth Financial Services.
• Fintech & Banking Expertise: Deep understanding of digital lending, payments, deposits, core banking systems, or open banking platforms.
• Leadership & Execution: Strong track record of launching successful digital products from concept to scale while building and leading multidisciplinary teams.
• Data-Driven & User-Centric Mindset: Exceptional analytical skills combined with a strong empathy for end-user experience.
• Regulatory Acumen: Solid understanding of EU financial market regulations and compliance frameworks.
• Languages: Fluent in English (Lithuanian is a strong advantage).
   

What We Offer

• Executive leadership position with significant influence over the bank’s vision and strategic growth.
• Competitive executive salary package, performance bonuses, and benefits.
• High-autonomy environment with fast decision-making processes.
• Modern office in Vilnius with hybrid work flexibility.

About ByChat FinOps

ByChat FinOps is a production-ready B2B AI platform that helps organizations understand, analyze, and optimize cloud infrastructure costs across AWS.

Our platform combines cloud billing data with Generative AI, enabling users to ask natural language questions such as:

• Why did our cloud costs increase this month?
• Which services generate the highest expenses?
• Will we exceed our budget next quarter?
• Where can we reduce infrastructure costs?
   

Behind the scenes, intelligent LLM Agents work with cloud APIs, read-only SQL queries, billing datasets, forecasting models, anomaly detection algorithms, and FinOps analytics to deliver accurate, explainable business insights.

ByChat FinOps is an actively growing production product where AI reliability, security, scalability, and measurable business value are our highest priorities.
 

About the Role

We are looking for a Senior / Lead ML Consultant to support our engineering team on a part-time basis and provide expert guidance on the architecture, development, evaluation, and optimization of our AI/ML capabilities.

This is primarily an advisory and technical leadership role rather than a full-time hands-on engineering position.

You will work closely with our AI/ML engineers and technical team, review existing approaches and processes, identify potential risks and inefficiencies, and provide practical recommendations for improving the quality, reliability, and efficiency of our AI systems.

We expect you to act as a senior technical advisor and sparring partner for the team, helping us validate technical decisions and ensure that our ML/LLM practices meet production-grade standards.
 

What You'll Do

Your responsibilities will include:

• Review the architecture and implementation of our AI/ML and LLM-based solutions.
• Provide regular technical feedback to AI/ML engineers and help validate key engineering decisions.
• Review existing ML/LLM development processes and recommend improvements.
• Evaluate the effectiveness, reliability, and scalability of current AI workflows.
• Advise the team on the design of LLM Agents, sub-agents, tool calling, structured outputs, and agentic workflows.
• Review approaches to prompt engineering, context management, guardrails, validation, retries, and hallucination mitigation.
• Assess and improve LLM evaluation methodologies, automated testing, golden datasets, and quality metrics.
• Advise on AI observability, tracing, monitoring, and production quality control.
• Review Text-to-SQL approaches and help ensure safe and reliable interaction with financial datasets.
• Provide guidance on anomaly detection, forecasting, and other ML components used within the platform.
• Identify performance bottlenecks and opportunities to optimize LLM latency, token usage, infrastructure usage, and operational cost.
• Help the team evaluate new AI/ML technologies, frameworks, models, and architectural approaches before introducing them into production.
• Participate in technical discussions and architecture reviews for complex AI-related features.
• Mentor engineers and help strengthen the team's ML/LLM engineering practices.
• Help establish practical engineering standards and best practices for building production-grade AI systems.
   

What We Expect

Must Have

• Strong senior-level commercial experience in Machine Learning / AI Engineering, ideally including technical leadership or consulting responsibilities.
• Proven experience designing and reviewing production AI/ML systems.
• Strong practical experience with modern LLM applications and Agentic AI systems.
• Deep understanding of:
  • LLM Agents and agentic workflows
  • Prompt Engineering
  • Function / Tool Calling
  • Structured Outputs
  • Context management
  • Hallucination mitigation
  • Guardrails and validation
  • Retry and fallback strategies
• Strong understanding of ML/LLM evaluation methodologies and how to measure AI system quality in production.
• Experience with AI observability, tracing, testing, and monitoring.
• Strong Python and SQL knowledge with the ability to review implementation and architecture decisions.
• Understanding of statistics, anomaly detection, forecasting, and data-driven system evaluation.
• Experience identifying technical risks, architectural weaknesses, and performance bottlenecks.
• Ability to translate complex technical findings into clear, practical recommendations for an engineering team.
• Strong communication and mentoring skills.
• English sufficient for technical discussions, documentation, and regular communication with the team.
   

Nice to Have

• Previous experience as a Lead ML Engineer, ML Architect, AI Architect, Staff/Principal ML Engineer, or ML Consultant.
• Experience with LangChain, LangGraph, or other Agent frameworks.
• Experience with AWS Bedrock, Claude, or other managed LLM platforms.
• Experience with FinOps, cloud billing, or cloud cost optimization.
• Knowledge of:
  • AWS CUR
  • AWS Cost Explorer
• Experience with Langfuse, LangSmith, RAGAS, or similar AI observability and evaluation platforms.
• Experience designing evaluation pipelines and golden datasets for LLM applications.
• Experience with forecasting and time-series analysis.
• Experience processing large financial or billing datasets.
• Understanding of multi-tenant architectures and secure AI tool execution.
• Experience optimizing LLM latency, token usage, and operational costs.
   

Technology Stack

• Python 3.12
• FastAPI
• LangChain
• LangGraph
• AWS Bedrock
• PostgreSQL
• SQL
• Langfuse
• RAGAS
• Docker
• Next.js / TypeScript
   

Engagement Format

• Part-time consulting engagement
• Flexible involvement based on project and team needs
• Regular technical reviews and consultations with the AI/ML team
• Architecture and solution reviews for key AI/ML initiatives
• Focus on technical guidance, quality assurance, process improvement, and mentoring rather than day-to-day feature implementation
   

Why Join Us?

• Influence the technical direction of a real production AI product without committing to a full-time role.
• Work on challenging problems at the intersection of Generative AI, Agentic AI, Cloud, and FinOps.
• Help shape the architecture and engineering practices behind production-grade AI systems.
• Work with a team that values measurable AI quality, reliability, security, and business impact.
• Apply your senior-level expertise where it has the highest impact: technical decisions, architecture, evaluation, optimization, and team development.
• Stay close to modern AI technologies while working in a flexible consulting format.

Affiliate Manager (Middle / Senior) | iGaming CPA Network

We are looking for an experienced Affiliate Manager to join an international iGaming CPA network.

Your main focus will be attracting new affiliate partners, developing existing relationships, scaling high-quality traffic, and increasing the profitability of the affiliate portfolio.

We are looking for someone who can independently identify potential partners, negotiate commercial terms, launch campaigns, and turn new connections into sustainable traffic volumes.

Priority GEOs: LatAm, Asia, MENA, Africa (Tier 2 / Tier 3).

Responsibilities

• Identify, approach, and onboard new affiliate partners, media buying teams, independent media buyers, and SEO affiliates.
• Develop and manage existing affiliate relationships, increase traffic volumes, and reactivate inactive partners.
• Negotiate CPA, RevShare, and Hybrid deals, including rates, caps, and commercial conditions.
• Match relevant offers with partners based on GEO, traffic source, and performance potential.
• Coordinate campaign launches, initial tests, conversion tracking, and further scaling.
• Monitor affiliate performance, including CR, FTD, approval rates, revenue, margins, and traffic quality.
• Analyze retention and LTV when operator-level data is available.
• Identify suspicious traffic patterns and collaborate with relevant teams on fraud prevention.
• Work with affiliate platforms, tracking tools, CRM systems, and performance reports.
• Collaborate with Business Development Managers to secure competitive offers and improve commercial conditions.

Requirements

• 2+ years of relevant iGaming affiliate marketing experience for Middle-level candidates; 3+ years for Senior-level candidates.
• Proven hands-on experience independently acquiring and developing affiliate partners.
• Strong preference for candidates with previous experience on the iGaming product / casino operator side, including an understanding of player quality, retention, LTV, and product economics.
• Solid understanding of CPA networks and CPA, RevShare, and Hybrid cooperation models.
• Practical experience working with media buying teams, paid traffic, or SEO affiliates.
• Experience with LatAm, Asia, MENA, or African markets.
• Strong sales and negotiation skills, including objection handling and closing commercial agreements.
• Experience with affiliate platforms such as Affise, Everflow, HasOffers, or similar tools.
• Understanding of tracking links, subIDs, and S2S postbacks.
• Ability to analyze traffic performance, partner profitability, and commercial results.
• Strong written communication skills and the ability to maintain professional business correspondence.
• English proficiency sufficient for international partner communication, preferably B2 or higher.

Nice to Have

• An established professional network of affiliates and media buying teams in relevant GEOs.
• Proven experience scaling affiliate partnerships and increasing traffic volumes.
• Experience improving margins, optimizing commercial terms, and reactivating inactive partners.
• For Senior candidates: experience managing strategic partnerships, handling complex negotiations, and improving commercial processes.

What Matters Most

We are looking for a commercially driven Affiliate Manager who can do more than maintain existing relationships.

You should be able to independently acquire partners, activate traffic, scale successful partnerships, and demonstrate measurable business results.

Location: Remote / Worldwide
Engagement: Full-time / Part-time (negotiable)
Duration: Long-term / Project-based
English: Upper-Intermediate (B2+)
Rate: Negotiable, based on experience

About the Role

We are looking for an experienced Senior/Lead Blockchain Engineer with strong expertise in Rust, Stellar, and Soroban to join an exciting blockchain project.

The initial engagement will involve a technical discussion with the client to evaluate project requirements, architecture, and potential implementation approaches.

There is an opportunity to transition into a long-term development or technical leadership role.

Requirements

• Senior/Lead-level experience in Rust development.
• Strong hands-on experience with Stellar and Soroban.
• Commercial experience with Stellar/Soroban, ideally across 1–2 production or client projects.
• Experience developing and integrating smart contracts.
• Solid understanding of blockchain architecture, distributed systems, and security principles.
• Ability to design technical solutions and evaluate implementation complexity.
• Experience communicating directly with clients and discussing technical architecture.
• English proficiency at B2 level or higher.

Nice to Have

• Experience with Ethereum/EVM and Solidity.
• Strong knowledge of Async Rust.
• Experience with RPC, blockchain event indexing, and transaction signing.
• Experience with PostgreSQL and backend development.
• Knowledge of Docker and Infrastructure as Code (IaC).
• Previous experience in technical leadership or blockchain consulting.

Responsibilities

• Participate in technical discussions with the client.
• Analyze project requirements and assess technical feasibility.
• Provide expertise in Stellar, Soroban, and smart contract architecture.
• Propose scalable and secure technical solutions.
• Estimate development efforts, timelines, and potential risks.
• Potentially contribute to hands-on development and technical leadership as the project progresses.

Interview Process

1. Initial screening and experience review.
2. Technical discussion with the client.
3. Discussion of engagement terms and next steps.

Important

We are specifically looking for engineers with real commercial experience in Stellar/Soroban development.

Candidates whose experience is limited to personal, experimental, or internal pet projects without commercial application may not be a fit for this opportunity.

How to Apply

Please share your CV along with:

• A brief description of your Stellar/Soroban projects.
• Your specific responsibilities and contributions.
• Whether the projects were commercial or personal.
• Your availability and expected hourly rate.

Sales Manager — Game Provider

About the company

Our partner is an international Game Provider in the iGaming industry, focused on developing and delivering casino games for operators and B2B partners across international markets.

As our partner continues to expand its presence and strengthen partnerships with iGaming businesses worldwide, we are looking for an experienced Sales Manager to join our partner’s commercial team.

This role is focused on B2B sales, business development, and partnership acquisition. You will be responsible for identifying new business opportunities, building relationships with key industry players, managing negotiations, and bringing new partners on board.

Your responsibilities

• Develop and execute a B2B sales strategy for assigned international markets
• Identify and approach potential iGaming operators, casino brands, aggregators, platform providers, and other relevant B2B partners
• Build and maintain a strong pipeline of potential clients and business opportunities
• Conduct outbound prospecting and develop new sales channels
• Manage the full sales cycle from initial contact and qualification to negotiations and closing
• Present the company's game portfolio and value proposition to potential partners
• Lead commercial negotiations and coordinate partnership terms
• Build and maintain long-term relationships with existing and prospective clients
• Identify opportunities for expanding cooperation with existing partners
• Work closely with Account Management, Business Development, Marketing, Product, and other internal teams
• Monitor market trends, competitor activity, new game launches, and changes within the iGaming ecosystem
• Identify new markets, operators, and partnership opportunities for business expansion
• Maintain accurate information about leads, opportunities, negotiations, and deals in the CRM
• Prepare regular sales reports and provide insights on pipeline development and market opportunities
• Represent the partner company at iGaming conferences, exhibitions, and networking events
• Develop and maintain a professional network within the global iGaming industry
• Work towards agreed revenue, sales, and partnership acquisition targets

Requirements

• 3+ years of proven B2B sales experience specifically within a Game Provider
• Mandatory experience working for a casino/game provider
• Strong understanding of the iGaming industry, casino products, and B2B ecosystem
• Experience selling games or gaming-related products/services to iGaming operators, aggregators, platforms, or other industry partners
• Proven track record of managing the full B2B sales cycle
• Experience with lead generation, prospecting, negotiations, and closing deals
• Strong understanding of international B2B markets
• Existing network of contacts within the iGaming industry will be a significant advantage
• Strong negotiation, presentation, and communication skills
• Ability to build long-term relationships with decision-makers
• Strong commercial mindset and ability to identify business opportunities
• Self-organized and able to work independently in a remote environment
• Comfortable working with CRM systems and sales reporting
• English — Upper-Intermediate or higher

What will be a plus

• Existing network among iGaming operators, aggregators, platform providers, or casino brands
• Experience working with multiple international markets and regions
• Experience attending and representing a company at major iGaming events
• Understanding of game integration processes and cooperation between game providers and operators/aggregators
• Experience working with both direct operators and aggregation platforms
• Knowledge of the competitive landscape in the online casino and game provider market

What we offer

• Fully remote position within our partner’s team
• Competitive salary with a performance-based bonus
• Flexible working hours
• Opportunity to work with an international B2B client base
• Direct involvement in the partner company's international sales and business development
• Participation in major international iGaming conferences and industry events
• Opportunity to build and expand your professional network within the global iGaming ecosystem
• Dynamic environment with room for professional and financial growth
• Long-term cooperation with an international Game Provider

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth. 

We are looking for a enthusiastic Junior Customer Support Specialist — no prior commercial experience is required! If you are eager to start your career in IT and looking for a company that will guide, mentor, and invest in your growth from day one, this role is for you. 

Job Responsibilities: 

• Communication with clients via chats, e-mail, and calls; 
• Respond to customer queries promptly and accurately (24/7 service); 
• Follow up with customers to ensure prompt issue resolution; 
• Collect and analyze customer feedback to assess satisfaction. 

Requirements: 

• Good English communication skills (both written and spoken); 
• A strong passion for starting a career in IT and a genuine eagerness to learn fast; 
• Basic computer skills and quick adaptability to new tools; 
• Ability to stay calm and find solutions in different situations; 
• Good time management and teamwork skills. 

What we offer: 

• Comfortable work environment, remote work; 
• The work schedule consists of 5 shifts per week, each lasting 8 hours, with 2 days off according to the schedule — a shift schedule created on a monthly basis, which may include morning, evening, and night shifts; 
• Paid vacation and sick leave; 
• Payment for psychologist services; 
• Healthcare insurance and gym; 
• Comprehensive Onboarding & Mentorship — We don't just throw you into the deep end; our experienced team will guide you through structured training and support your smooth transition into the IT industry. 
• Clear Career Pathways — We believe in growing our talent internally. This role is a stepping stone with real opportunities to evolve into senior support roles, tech operations, or other areas within the company as you develop your skills. 
• Learning & Development Opportunities — We actively support your professional growth and invest in your development by covering the costs of additional training, courses, and educational programs; 
• Work in a young and friendly team. 

About the Role  

The Customer Support Specialist handles incoming customer tickets related to bugs, system errors, and user questions, from first contact through to resolution. 

This role ensures that customer-reported issues are properly documented, reproduced, and prioritized by business criticality, and that they are efficiently escalated to the development team when needed. The specialist acts as the day-to-day link between customers and Engineering, providing clear, timely, and transparent communication throughout the process. 

Feature requests and roadmap prioritization are handled by the Product team and are outside the scope of this role. 

Key Responsibilities  

Ticket Intake & Validation  

• Review all incoming customer tickets (bug reports, technical issues, “how-to” questions).  
• Ensure tickets contain sufficient information to identify and reproduce the issue.  
• Reproduce reported bugs when possible.  
• Request missing information from customers when required.  
• Reject or reclassify invalid or non-reproducible tickets.  

Prioritization & Classification  

• Classify tickets based on severity and urgency (e.g., Critical / Major / Minor).  
• Assess business impact (single user vs. multi-region issue).  
• Detect and escalate critical incidents immediately.  
• Group duplicate or related tickets into consolidated requests.  
• Ensure clear and structured documentation before sending to development.  

Engineering Coordination  

• Transfer validated tickets to the development team.  
• Provide clear reproduction steps and technical context.  
• Clarify engineering questions related to customer cases.  
• Monitor progress of bug fixes.  
• Ensure tickets are updated and statuses reflect real progress.  

Incident & Escalation Management  

• Communicate critical issues to relevant stakeholders (Product, Engineering Leads, Business Owners).  
• Support structured incident handling when needed.  
• Ensure customers receive timely updates on high-impact issues.  
• Maintain visibility of open high-priority cases.  

Process Governance & Quality Control  

• Maintain high standards for ticket quality and documentation.  
• Define and improve ticket handling workflows.  
• Establish and maintain severity classification standards.  
• Track recurring issue patterns.  
• Identify systemic quality problems and suggest preventive actions.  

What This Role Does NOT Own  

• Feature request prioritization  
• Product roadmap decisions  
• Commercial or customer success targets  
• Development team management  

Required Skills and Qualifications  

Experience  

• 2+ years in SaaS support, technical support, or platform operations  
• Experience working closely with engineering teams  
• Experience handling bug triage and reproduction  

• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, etc.) 

   

Skills  

• Strong analytical and problem-solving skills  
• Ability to reproduce technical issues  
• Clear written communication  
• Structured thinking and prioritization capability  
• High attention to detail  
• Calm and organized under pressure  
     

Nice to Have  

• Experience with APIs, logs, data structures  
• Experience in digital agriculture / farm management systems  
• Understanding of incident management processes (ITIL-style helpful but not required)  

Key KPIs  

You may want to define measurable targets such as:  

• % of tickets validated before sending to dev  
• Time to first response  
• Time to reproduction  
• Time to severity classification  
• Reduction of duplicate tickets  
• SLA compliance rate  
• Stakeholder satisfaction (internal + external)  

 The Company Offers  

• Opportunity to be a part of a best-in-class product that is used by thousands of companies around the world.   
• Annual performance bonus scheme.   
• Career growth opportunities.   
• An environment where you need to seek and implement unique solutions.   
• Training and development programs.   
• Young and dynamic team with a friendly and open culture.   
• Health and life insurance for employees and your family members.   
• 32 working days of paid annual leave and sick leave.  

We’re looking for a hands-on Development Lead who will combine technical leadership with active software development and take ownership of key technical areas of the product.

You’ll be involved in architecture, development, code reviews, technical decisions, and mentoring, while remaining an active contributor to the codebase.

Responsibilities:

• Take technical ownership of key areas of the product and contribute to their further development.
• Design, develop, and implement new features across frontend and backend.
• Write and maintain production-quality code as an active member of the development team.
• Design and evolve scalable frontend and backend architecture.
• Make technical and architectural decisions together with the team.
• Conduct code reviews and maintain high engineering standards.
• Break down complex technical tasks and support the team in planning and implementation.
• Identify technical risks and proactively address performance, scalability, and reliability issues.
• Collaborate with Product, and other teams to turn requirements into technical solutions.
• Participate in technical discussions and help improve development practices and workflows.

Requirements:

• 5+ years of software development experience with JavaScript, TypeScript, and modern ES6+.
• Strong hands-on experience with React and Next.js.
• Strong backend development experience with Node.js / NestJS.
• Hands-on experience with MongoDB and PostgreSQL.
• Experience with MQTT.
• Experience building applications for On-Prem and Cloud environments.
• Strong understanding of software architecture and scalable application design.
• Previous experience as a Tech Lead / Lead Developer or in a similar technical leadership role.
• Strong coding skills and willingness to remain hands-on with development.
• Experience with code reviews and mentoring developers.
• Ability to make technical decisions and implement them in code.
• Strong communication skills and ability to work effectively with both technical and non-technical teams.
• English B2+.

Nice to have:

• Experience with React Native or WebSockets.
• Experience working in a startup or product environment.
• Experience with Azure, IoT Hub, or Microsoft Entra ID.
• Experience leading or mentoring a development team.
• Experience working with IoT products or platforms.

V-Spot Ltd is a cybersecurity firm working with regulated organisations across Switzerland and Europe. We are looking for an experienced Information Security Auditor to lead security audits and assessments for clients handling highly sensitive personal data.
 

What you'll do

• Plan and run information security and data protection audits, including on-site audits at client organisations (interviews, document reviews, sampling, process checks, physical security and access control inspections)
• Assess the effectiveness of security controls: access and role management, incident management, change and patch management, backup and recovery, monitoring and endpoint protection
• Scope, coordinate and review penetration tests of web applications, APIs and infrastructure, and turn technical findings into audit conclusions
• Carry out risk analyses and protection-needs assessments, and document residual risks
• Review and help develop ISMS and data protection concepts, security policies, minimum standards and business continuity / disaster recovery plans (BCM)
• Review annual security reports and follow up on remediation of audit and pentest findings, including re-audits
• Support data protection impact assessments (DPIA) and incident response, including lessons learned
• Advise clients on information security and data protection, and present findings clearly to management and technical teams
• Write audit reports and documentation in English
   

Must have

• A valid CISA, CISSP or CIA certification (mandatory)
• At least 5 years of experience in IT/information security auditing, IT risk management or security assessment
• Proven track record of planning and executing security audits in large, complex organisations
• Solid knowledge of ISO/IEC 27001/27002, NIST CSF or comparable frameworks, and of data protection requirements (Swiss FADP / GDPR)
• Good understanding of penetration testing methodologies (e.g. OWASP) and of common vulnerabilities in web applications and APIs
• Professional working proficiency in English, spoken and written; German is a plus

• Ability to travel to Switzerland on request for on-site audits and client meetings (a few times per year)

   

Nice to have

• Knowledge of structured project methods (e.g. PRINCE2, SAFe)
• Additional certifications such as ISO 27001 Lead Auditor, CISM or CRISC
• French language skills
   

What we offer

• Part-time employment (approx. 20–30%), long-term from January 2027, with potential to grow
• Varied audit and advisory work for highly renowned organisations
  Fully remote work, with occasional on-site assignments in Switzerland
• A small, senior and technically strong team
   

We are a fast-growing, ambitious iGaming startup operating in Tier-1 markets. We are launching a new product and looking for a strong Lead Data Analyst  who will design and build our data infrastructure from scratch, set up end-to-end reporting, and drive product growth through actionable insights.

If you know how to architect a modern data stack for a new product, build intuitive BI dashboards, and turn raw data into strategic business decisions - this role is for you.

🔹 Key Responsibilities:

• Architect and design the data pipeline model, data warehouse structure, and tracking framework for our new product in close collaboration with the Data Engineer.
• Create actionable, clear BI dashboards (reporting, cohort analysis, funnel visualization, LTV/CAC modeling) for key stakeholders.
• Define, track, and analyze core iGaming metrics (retention, monetization, user journeys) to uncover growth opportunities.
• Establish single-source-of-truth standards, ensuring data accuracy, consistency, and accessibility across the company.

• Work closely with C-level leadership to translate analytical findings into clear business strategies and product improvements.

   

🔹 Requirements:

• Hands-on experience designing and setting up data architecture/infrastructure from scratch for a new product or platform.
• Strong experience building scalable BI dashboards and reports that non-technical teams can easily use.
• Deep understanding of product and business metrics in iGaming/Gaming (LTV, CAC, Churn, Retention, Player Value, NGR/GGR).
• Advanced SQL, conceptual understanding of DWH, ETL/ELT workflows, and modern BI tools (Looker, Tableau, Power BI, etc.).
• 4+ years in Data/Product Analytics with experience or readiness to lead the analytics function.

• English - B1 or higher. Proficiency in Ukrainian is a strong asset.

   

🔹 What We Offer:

• Complete freedom to build the entire analytics function and data stack from scratch for a high-potential product.
• 100% remote work with a flexible schedule.
• A high-performance, results-oriented culture with direct access to founders and zero bureaucracy.

We are looking for a Senior Web Designer who combines strong visual craft and product thinking to design high-converting web experiences that drive measurable acquisition results.  You will join our Brand Design team, working side by side with graphic, motion and 3d designers to shape how our brand lives on the web, and collaborate closely with product/marketing managers, analysts, and developers, where modern web design directly shapes how potential users discover our product and decide to sign up.

In this role, you will design and optimize our key acquisition surfaces (websites and landing pages), conduct qualitative research to understand visitor behavior, and translate insights into design improvements. You will set the visual direction for our web presence, influence design decisions, shape the brand experience on the web, and deliver measurable results for both the people who use our product and the company.

Responsibilities

• Design and evolve our key company websites with strong visual craft, with hand-off to WordPress developers for our main sites and to frontend developers for custom-built landings
• Design and continuously optimize registration and authentication flows (social logins via Google, Apple, and similar) within the existing product design system, focusing on reducing drop-off and improving completion rates
• Build user flow maps and user journey maps to visualize and improve the acquisition experience end to end
• Conduct qualitative user research, including session recording analysis, heatmap reviews, user interviews, and usability testing, to uncover insights and inform design decisions
• Create app store creatives, including screenshots, feature graphics, and listing assets for App Store and Google Play
• Compose visually compelling layouts with strong typography, hierarchy, and visual rhythm
• Collaborate with marketing designers and other creative team members to integrate brand illustrations, photography, and visual assets into web layouts
• Adapt designs for multiple regions and languages, ensuring layouts, typography, and content systems work effectively across different markets and locales
• Ensure accessibility and responsiveness across different devices, adhering to brand guidelines and the product design system

• Document design decisions and guidelines for accurate implementation

   

Requirements

• 4+ years of experience designing landing pages, marketing websites, and registration flows
• Background that includes hands-on work with conversion metrics, A/B tests, qualitative research, and cross-functional collaboration with product managers and analysts
• Portfolio with recent (last 1 to 2 years) landing pages, marketing websites, home pages and registration flows demonstrating modern visual craft and conversion-focused thinking
• Strong visual design skills (typography, color theory, layout, hierarchy, composition) with a clear sense of modern web design trends and references
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator) for visual design, asset preparation, and image editing
• Hands-on experience improving registration and sign-up flows by identifying friction through qualitative research and shipping iterative improvements
• Experience designing for acquisition, growth, or conversion-focused contexts with measurable impact
• Good qualitative research skills, including session recording analysis, heatmap interpretation, user interviews, and usability testing, with the ability to translate observations into actionable design hypotheses
• Proficiency in building user flow maps and user journey maps to visualize and communicate complex flows
• Experience creating app store creatives (screenshots, feature graphics, listing assets) for App Store and Google Play, with familiarity with ASO visual best practices
• Practical experience designing for both WordPress (page builders like Elementor or Gutenberg, reusable block patterns, dynamic content) and custom frontend hand-off, with basic knowledge of HTML, CSS, and JavaScript for effective collaboration with developers across both stacks
• Proficiency in designing responsive user interfaces for web and mobile, grounded in user-centered design principles and information architecture
• Experience working within established design systems (components, tokens, guidelines) and proficiency in Figma for prototyping and rapid iteration
• Experience designing for multi-language and multi-regional products, with understanding of how localization affects layout, typography, content density, and visual hierarchy

• Proficient English skills (B2+ level) both written and spoken, with strong communication, teamwork, and a user-focused mindset with attention to detail

   

Will be a plus

• Experience working with FinTech products
• Illustration skills, with the ability to create custom illustrations or thoughtfully compose layouts using existing illustration assets
• Experience designing gamification mechanics
• Experience creating microinteractions and lightweight UI animations (Lottie, After Effects, Rive, or similar tools)

• Experience using AI-powered tools (Midjourney, Krea, Runway, Figma AI plugins, Claude, or similar) in your design workflow

   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

✨ Welcome to WinMedia — Driving Innovation in iGaming Products! ✨

We build and develop product solutions in the iGaming industry 🎯. Our team works on in-house products, continuously improves internal processes, and uses data-driven approaches to create engaging experiences for users.

We are currently looking for a Content Manager to work with content across our iGaming products.

This role is primarily focused on content creation and communication — email campaigns, SMS, push notifications, and in-product content. You will also be involved in setting up promotions, bonuses, quests, tournaments, and other activities directly in the product.
 

📌 About the Role

We are looking for a Content Manager who enjoys working with texts but is also interested in how content works inside a product.

Around 60–70% of the role will be focused on writing and adapting content for different channels. The remaining 30–40% will involve working with content directly in the product — updating CMS, setting up promotions and bonuses, launching activities, and checking that everything works correctly.
 

🔨 Responsibilities

• Create and adapt content for email campaigns, SMS, push notifications, and in-product communications.
• Write promotional copy for casino and betting products.
• Prepare content for bonuses, quests, tournaments, and promotions.
• Set up bonuses and promotional mechanics in relevant tools.
• Update and publish content through CMS.
• Launch promotional activities and check their correct display.
• Adapt content for different campaigns and user segments.
• Collaborate with Product, Marketing, CRM, and other teams.
• Check content for accuracy, consistency, and correct display.
• Follow established processes and handle routine tasks accurately and on time.
   

✅ Requirements

• Minimum 6 months of experience in Content, CRM, Marketing, or a similar role.
• Previous experience with gambling / casino / betting products.
• Strong writing skills and attention to detail.
• Intermediate English.
• Experience creating content for email, SMS, push notifications, or in-product communications.
• Willingness to work with CMS and learn how to publish content independently.
• Basic Excel / Google Sheets skills.
• Experience with Jira or similar tools is a plus.
• Comfortable with routine and repetitive tasks.
• Strong organizational skills and ability to manage multiple tasks and deadlines.
   

🎯 It Will Be a Plus

• Experience with promotional mechanics in iGaming.
• Experience setting up bonuses, quests, tournaments, or other user activities.
• Experience working with CMS in an iGaming or online product.
• Experience both writing and publishing promotional content directly in the product.
• Understanding of CRM campaigns and promotional activities.
• Experience with AI tools for content creation and everyday tasks.
   

📝 Hiring Process

The hiring process includes a test assignment to assess your writing skills, attention to detail, and approach to content-related tasks.
 

🎁 What We Offer

💰 Competitive salary and financial incentives
🚀 Opportunity to develop your expertise in Content and Product Operations within iGaming
🎨 Opportunity to work not only with content creation but also with promotional mechanics