Jobs at Djinni

About the Role:
We are looking for a proactive and client-focused Key Account Manager to join our crypto processing team. You will be the primary point of contact for our merchant partners — building long-term relationships, ensuring their success on the platform, and driving revenue growth through retention and upsell.

Responsibilities:

• Own the full lifecycle of merchant relationships: onboarding, day-to-day support, and strategic account development 

• Act as the main point of contact for a portfolio of merchants — answer questions on integrations, settlement, fees, and product features 

• Monitor merchant performance and proactively reach out to address issues, opportunities, or risks before they escalate 

• Identify upsell and cross-sell opportunities within existing accounts and work closely with the BD team to execute them 

• Drive merchant retention by understanding their business needs and aligning our product capabilities accordingly 

• Prepare regular account reviews and performance reports for both merchants and internal stakeholders 

• Collect and relay product feedback to the product and tech teams — act as the voice of the client internally 

• Stay up to date with industry trends in crypto payments and payment processing 

Requirements:

• 2+ years in account management, customer success, or business development — ideally in fintech, crypto, or payments 

• Strong understanding of payment processing, acquiring, and crypto infrastructure (PSP, gateways, settlement flows) 

• Excellent communication skills — you can explain technical concepts clearly to non-technical merchants 

• Highly proactive: you identify problems and opportunities without waiting to be asked 

• Comfortable working in a fast-paced, international environment 

• English — Upper-Intermediate or higher; additional languages are a plus Nice to Have 

• Experience with crypto processing platforms or stablecoin-based payments 

• Experience working with high-volume merchants or enterprise accounts 

What We Offer 

• Competitive salary + performance-based bonus tied to merchant retention and revenue growth 

• Hybrid setup with offices in Kyiv, Barcelona, and Warsaw 

• A front-row seat in the fast-growing crypto payments space

We’re expanding our engineering team and looking for developers who are comfortable building production-grade React and Node.js applications for early-stage companies in healthcare, fintech, and AI.

Although the role is primarily front-end oriented, the ability to contribute to backend services in Node.js is important.

You’ll join a team with clear processes, a modern stack, and a strong engineering culture.

What you will do

• Create web applications using React and related tools.
• Develop and support backend services and APIs with Node.js (Nest.js or similar frameworks).
• Work with cloud platforms and container tools such as Docker, Kubernetes, AWS, or GCP.
• Join architecture discussions, suggest improvements, and help maintain high code standards.
• Collaborate with the client’s team on project tasks in English.

What we expect

• Strong understanding of JavaScript (ES6+) and TypeScript.
• Solid hands-on experience with React.
• Strong knowledge Node.js and frameworks like Nest.js or Express.
• Experience building APIs with Node.js-based frameworks.
• Understanding of relational and NoSQL databases such as Postgres, MongoDB, Firebase, or Supabase.
• Ability to write clean, maintainable code following best practices.
• English level: Upper-Intermediate (B2) or higher.

Additional advantages

• Experience working with major cloud providers such as AWS or Google Cloud.
• Experience with React Native.
• Solid understanding of Docker and Kubernetes.
• Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI, CircleCI).
• Practical experience working with AI/LLM integrations in projects.

What we offer

• Engaging projects built with a modern, well-supported tech stack.
• A review process that ensures consistent feedback and knowledge sharing.
• A culture focused on continuous learning and professional development.
• Full remote work with a team distributed across multiple countries.
• Competitive compensation in USD with periodic performance reviews.
• Flexible payment methods tailored to your location.
• Work schedule aligned with your time zone.
• English practice sessions.
• Paid sick leave and annual vacation (15 business days).
• Regular team activities online.
• Coverage of monthly psychologist support sessions.

We're looking for an SEO professional who enjoys solving complex SEO challenges at scale.

This is not a traditional Link Building or Outreach role. We're looking for someone who thinks in systems, builds scalable processes, and leverages automation to drive long-term organic growth rather than relying solely on manual outreach.

You'll work on growing the authority and visibility of a large portfolio of international websites, where the challenge isn't optimizing a single project—it's designing repeatable SEO processes that deliver results across hundreds of domains.

What You'll Do

• Develop and execute scalable off-page SEO strategies across a portfolio of international websites.
• Design, improve, and optimize scalable link acquisition processes instead of relying solely on traditional outreach.
• Research, test, and implement new approaches to accelerate organic growth.
• Analyze competitors and identify scalable SEO growth opportunities.
• Evaluate backlink quality using key SEO metrics such as Domain Rating (DR), referring domains, topical relevance, organic traffic, indexing status, and spam signals.
• Monitor backlink health, anchor profile, lost links, and overall backlink performance.
• Leverage AI tools to improve research, prospecting, competitor analysis, reporting, and overall workflow efficiency.
• Identify repetitive SEO tasks and automate them whenever possible.
• Collaborate closely with SEO, Content, and Product teams to improve search visibility and organic performance.

• Stay up to date with Google Search, AI Search, Bing, and emerging SEO trends to continuously improve our strategies.

   

What We're Looking For

• 3+ years of experience in SEO, Off-page SEO, Affiliate SEO, Link Building, or a related field.
• Experience working with international websites in competitive markets.
• Proven experience designing scalable SEO or link acquisition strategies.
• Strong hands-on experience with Ahrefs, Semrush, Google Search Console, Google Analytics 4, and Google Sheets.
• Solid understanding of modern search ranking factors and backlink quality assessment.
• Strong analytical mindset with the ability to identify scalable growth opportunities.
• Regular use of AI tools (ChatGPT, Claude, Gemini, Perplexity, etc.) as part of everyday SEO workflows.
• Experience automating repetitive SEO tasks or building scalable workflows.
• A systems-thinking mindset with the ability to design processes rather than simply execute tasks.
• Upper-Intermediate (B2) English is prefered

Nice to Have

• Experience with automation tools such as Make, Zapier, n8n, Google Apps Script, or similar platforms.
• Basic scripting skills in Python, JavaScript, or SQL for SEO automation.
• Experience managing SEO across large website portfolios.
• Experience in Affiliate SEO or highly competitive industries such as Gambling, Betting, Casino, Crypto, Nutra, Lead Generation, or similar.
• Experience using Screaming Frog or other SEO crawling tools.
• Hands-on experience applying AI to SEO research, competitor analysis, and workflow automation.
• Familiarity with Bing SEO and AI-driven search engines.
• Experience building internal SEO tools, dashboards, or automated reporting systems.

• Why You'll Love This Role

   

This is an opportunity to work on SEO at scale.

Rather than focusing on individual campaigns, you'll help design systems, experiment with new approaches, automate workflows, and build repeatable SEO processes that support long-term organic growth across a large portfolio of international projects.

If you're excited by solving complex SEO challenges, testing new ideas, leveraging AI to work smarter, and shaping the future of scalable SEO, we'd love to hear from you.

We offer:

• Paid vacation and sick leave
• We provide the equipment you need to work comfortably (if required)
• We cover 50% of courses if you want to grow professionally
• Regular salary reviews based on your performance
• Competitive salary, depending on your experience
• Always on-time payments — no delays
• A normal, supportive team without unnecessary bureaucracy

What We're Looking For

Seeking Alpha is looking for a Senior Data Engineer responsible for designing, building, and maintaining the infrastructure necessary for analyzing large data sets. This individual should be an expert in data management, ETL (extract, transform, load) processes, and data warehousing and should have experience working with various big data technologies, such as Hadoop, Spark, and NoSQL databases. In addition to technical skills, a Senior Data Engineer should have strong communication and collaboration abilities, as they will be working closely with other members of the data and analytics team, as well as other stakeholders, to identify and prioritize data engineering projects and to ensure that the data infrastructure is aligned with the overall business goals and objectives.

The Senior Data Engineer will be engaged with the company as a contractor (Private Entrepreneur).

What You'll Do

• Work closely with data scientists/analytics and other stakeholders to identify and prioritize data engineering projects and to ensure that the data infrastructure is aligned with business goals and objectives
• Design, build and maintain optimal data pipeline architecture for extraction, transformation, and loading of data from a wide variety of data sources, including external APIs, data streams, and data stores. 
• Continuously monitor and optimize the performance and reliability of the data infrastructure, and identify and implement solutions to improve scalability, efficiency, and security
• Stay up-to-date with the latest trends and developments in the field of data engineering, and leverage this knowledge to identify opportunities for improvement and innovation within the organization
• Solve challenging problems in a fast-paced and evolving environment while maintaining uncompromising quality.
• Implement data privacy and security requirements to ensure solutions comply with security standards and frameworks.
• Enhance the team's dev-ops capabilities.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 2+ years of proven experience developing large-scale software using an object-oriented or functional language.
• 5+ years of professional experience in data engineering, focusing on building and maintaining data pipelines and data warehouses
• Strong experience with Spark, Scala, and Python, including the ability to write high-performance, maintainable code
• Experience with AWS services, including EC2, S3, Athena, Kinesis/Firehose Lambda and EMR
• Familiarity with data warehousing concepts and technologies, such as columnar storage, data lakes, and SQL
• Experience with data pipeline orchestration and scheduling using tools such as Airflow
• Strong problem-solving skills and the ability to work independently as well as part of a team
• High-level English - a must. 
• A team player with excellent collaboration skills.

Nice to Have:

• Expertise with Vertica or Redshift, including experience with query optimization and performance tuning
• Experience with machine learning and/or data science projects
• Knowledge of data governance and security best practices, including data privacy regulations such as GDPR and CCPA.
• Knowledge of Spark internals (tuning, query optimization)

Join a Company That Invests in You

Seeking Alpha is the world’s leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

Join a Company That Invests in You

Seeking Alpha is the world’s leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

What We're Looking For

Role Overview: You will take ownership of the search infrastructure for Ask Seeking Alpha — a financial intelligence platform powered by LLMs. Your main goal is to ensure our AI agents can find the exact financial data they need (articles, transcripts, news) in milliseconds. You will work on the Retrieval layer of our RAG architecture, combining traditional text search with modern vector search techniques.

Tech Stack: Elasticsearch (v8+), Python (FastAPI, Asyncio), OpenAI Embeddings, LangChain, LangSmith.

The Senior Search Engineer will be engaged with the company as a contractor (Private Entrepreneur).

What You'll Do

• Search Engine Development: Design and implement Hybrid Search strategies. You will figure out how to best combine "keyword matching" (finding specific tickers like 'AAPL') with "semantic search" (finding concepts like 'revenue growth').
• Relevance Tuning: You are responsible for the quality of search results. You will build systems to measure and improve how well the search engine answers user queries (using tools like LangSmith).
• Vector Search & RAG: Manage the integration of OpenAI embeddings into Elasticsearch. You will solve challenges related to indexing long documents (e.g., earnings transcripts) so the AI retrieves only the most relevant parts.
• Performance Optimization: Optimize Elasticsearch queries and index settings to ensure low latency, even for complex queries with many filters.
• Python Backend: Develop and maintain the Python services that build queries and process results. We use FastAPI and Asyncio heavily.

Requirements

• Elasticsearch Expert: 5+ years of experience working with Search Engines in production. You understand how indices, analyzers, and mappings work "under the hood."
• Search Theory: You understand the difference between Lexical Search (keywords) and Vector Search (meaning), and know when to use which.
• Python Proficiency: Strong experience with Python 3.10+. You are comfortable writing asynchronous code (async/await) and building APIs.
• Data Engineering: Experience designing data schemas for search (how to structure JSON documents for efficient retrieval).

Nice to Have

• Experience building RAG (Retrieval-Augmented Generation) pipelines.
• Familiarity with LangChain or similar LLM frameworks.
• Experience with Evaluation tools (like LangSmith) to test search quality automatically.
• Background in Finance (understanding tickers, earnings calls, etc.).

Join a Company That Invests in You

Seeking Alpha is the world’s leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.

Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.

What We're Looking For

Role Overview: We are developing Ask Seeking Alpha — a high-load financial analysis system based on Large Language Models. The architecture is built on complex multi-agent orchestration using LangGraph, FastAPI, and Elasticsearch.

We are looking for a Senior Backend Engineer specialized in Generative AI to design agent workflows, optimize interactions with models (OpenAI, AWS Bedrock), and ensure the reliability of non-deterministic systems in production.

The Senior Python AI Engineer will be engaged with the company as a contractor (Private Entrepreneur).

Tech Stack: Python (Asyncio), FastAPI, LangChain, LangGraph, Pydantic, Elasticsearch, AWS Bedrock / OpenAI API, LangSmith.

What You'll Do

• Agent Architecture: Design and implement complex agent orchestration logic using LangGraph. You will define state management, conditional routing, and error handling within the agent graph.
• Tool Engineering: Build and optimize the tool layer (function calling) that allows LLMs to interact with internal financial APIs and databases accurately.
• Performance Optimization:

-Reduce end-to-end latency through asynchronous processing and streaming (SSE).

-Implement semantic caching strategies to minimize API costs and response time.

-Optimize token usage without sacrificing answer quality.

• Observability & Evaluation: Implement automated evaluation pipelines using LangSmith. You will be responsible for setting up regression testing for prompts and agents to measure quality (correctness, faithfulness) before deployment.
• Advanced RAG: Refine retrieval strategies. Work on hybrid search implementation (Keyword + Vector), re-ranking, and query expansion to feed the most relevant context to the model.

Requirements

• Python Expert: Strong proficiency in modern Python. Deep understanding of asynchronous programming (asyncio) patterns is mandatory, as our entire I/O pipeline (Network, DB, LLM) is non-blocking. Experience with FastAPI and Pydantic (v2).
• Agentic Frameworks: Production experience with LangChain. Hands-on experience or deep conceptual understanding of LangGraph (or similar state-machine-based agent frameworks).

Deep LLM Expertise (What we mean by "Deep"):

• Non-determinism Management: Strategies for handling LLM hallucinations and ensuring reliable outputs (e.g., self-correction loops, specific prompting techniques like CoT/ReAct).
• Structured Outputs: Experience forcing LLMs to adhere to strict schemas (Pydantic/JSON mode) for reliable downstream processing.
• Context Optimization: Advanced strategies for managing limited context windows (summarization chains, sliding windows, selective context injection) beyond simple truncation.
• Inference Economics: Understanding the trade-offs between model size, latency, and cost (e.g., when to route to GPT-4 vs. a smaller/faster model).

Nice to Have

• Experience with Elasticsearch (DSL queries, analyzers).
• Knowledge of vector databases and embedding models.
• Background in FinTech or familiarity with financial data structures.

We are a consulting company operating in the finance and cryptocurrency sector. We have an open remote position for a Customer Support Managers: English language. 

Job Details:
 

Location: The candidate must be located in Ukraine, as the company provides work equipment (laptop and headset).

Employment Type: Unofficial employment (Temporary) 
Working Hours: Monday to Friday, 9 hours per day.
(Including a lunch break and two 15-minute breaks)

Responsibilities: Provide oral and written consultations to clients regarding any questions related to the company's operations. There are no outbound calls or sales involved; the line is exclusively for incoming calls.

Salary: paid to a cryptocurrency wallet. If you have not used this method before, we will guide you through the process.
For more details, we can discuss via phone call or online interview.

We are looking for a skilled FP&A Analyst to join our customers' team.

Key responsibilities

• Ensure data accuracy through validation processes and financial controls
• Manage and analyze usage-based and revenue-sharing (revshare) models
• Review and approve commercial agreements from a financial perspective
• Perform financial forecasting, budgeting, and variance analysis
• Deliver ad hoc analysis to support key business decisions

• Partner with cross-functional stakeholders to align financial insights with company strategy

   

Requirements

• 5+ years of FP&A experience, preferably in a global SaaS company
• Advanced Excel skills, including Power Query (mandatory)
• Advanced SQL (mandatory)
• Strong analytical mindset with exceptional attention to detail
• Proven ability to communicate insights clearly and partner with stakeholders
• Excellent English (written and verbal)

We're CBD Local — an SEO & growth agency working with US CBD/hemp brands for 8 years. We're looking for a junior SMM / video editor to cut our videos, clip them, push our content across the internet and run our socials. 🎬

Mostly this is editing + clipping. Some SMM on top.

What you'll do:

✂️ Edit and clip our videos (Reels, Shorts, TikTok, YouTube)

📲 Distribute content across our social channels

🤖 Use automation to speed up video + posting workflows

📈 Run our socials and grow them — B2B SMM included

💡 Bring cool ideas, not cringe

You're a fit if you:

• Can edit and clip video cleanly and fast

• Know your way around SMM (B2B SMM is a plus)

• Are young, progressive and up to date with formats

• Like automating the boring parts of the workflow

• Experience preferred, but a strong reel matters more

Drop your work samples / showreel in the cover letter. No cringe, please. 🙏

What we offer:

🏡 Remote, flexible schedule

💰 $700 on the test task, up to $1000 once you own the processes

📈 Room to grow and try new formats

If you can make content that slaps — show us. 🎬

Experience: 8+ years
Format: Hybrid
Location: Wrocław, Poland

About the Project

We are looking for experienced .NET Developer to join a project focused on building and maintaining cloud-based solutions using Microsoft Azure.

The ideal candidate has strong expertise in .NET, Azure services, and React with TypeScript, and enjoys working in a collaborative hybrid environment.

Responsibilities

• Develop and maintain scalable applications using .NET and Microsoft Azure
• Build and enhance frontend solutions using React and TypeScript
• Design and implement cloud-native solutions leveraging Azure services
• Collaborate with cross-functional teams to deliver high-quality software
• Troubleshoot, debug, and optimize applications to ensure performance and reliability
• Contribute to technical discussions and engineering best practices

Requirements

• 8+ years of commercial experience with the required technology stack
• Strong proficiency in .NET development
• Hands-on experience with Microsoft Azure, including Azure Functions, Blob Storage, Key Vault, and other Azure services
• Strong experience with React and TypeScript
• Excellent analytical, troubleshooting, and problem-solving skills
• Fluent English

Tech Stack

• .NET
• Microsoft Azure
• React
• TypeScript

Location

• Hybrid from Wrocław, Poland
• On-site presence is required 3 days per week

We're CBD Local — an SEO & growth agency working with US CBD/hemp brands for 8 years. We're scaling link-building and need a Link Builder who builds links at volume — automated and systematic first, manual outreach second. 🔗

No experience? Please don't apply. This role is for someone who already has a track record and knows the tooling cold.

What you'll do:

⚙️ Build links at scale with automation (GSA SER, XRumer, SEO Autopilot, etc.)

🕸️ Run PBNs, tiered link structures and mass link campaigns

✋ Some manual outreach where it actually makes sense

📊 Judge link quality — spam score, TF-IDF, relevance, anchor ratios — and keep footprints clean

🧪 Test and systematize what works across multiple projects

You're a fit if you:

• Have real experience in grey-hat / grey-niche link building

• Know GSA, XRumer, SEO Autopilot and similar tools hands-on

• Understand spam score, TF-IDF, anchors and link footprints

• Can build many links on a flow, not one-offs

• Have a track record you can show

What we offer:

🏡 Remote, flexible schedule

💰 $1500/mo

📈 A steady flow of projects to build on

If you build links on autopilot and know your tools inside out — write to us. 🔗

We are looking for a Project Manager to join our team for long-term cooperation. You’ll manage long-term web and mobile development projects for international clients. As an outsourcing company, you will typically oversee 2–3 projects simultaneously.
 

Requirements:

• Proficient spoken and written English B2 + (Upper-intermediate and higher).
• Minimum 3+years of experience as an IT Project Manager in web/mobile application development.
• Technical background (experience or education).
• Strong problem-solving skills.
• Experience in Customer relations management, Requirement management, change management, and Estimation techniques (minimum 1000 hours project).
• Proficient in Agile methodologies and Project Management best practices.
• Ability to work in a multi-project environment (IT Outsourcing).
• Exceptional customer service skills.
• Experience with seasoned teams (Middle/+), with the ability to motivate and build consensus.
• Multitasking abilities to handle multiple projects simultaneously.
• Demonstrated disciplined work ethic and openness to constructive criticism.
• Experience in pre-sales activities and roadmap preparations.
 

Responsibilities:

• Gather and document project requirements and specifications.
• Plan, execute, and control projects.
• Resource planning and building relevant timelines.
• Allocate work within and between project teams based on task nature and complexity.
• Monitor team and individual performance.
• Build estimates for projects and milestones in collaboration with the team.
• Keep track of production milestones on development projects.
• Deep understanding of the product’s functionality — knowing how all features and processes work within the project.
• Understanding client needs — the ability to correctly prioritize and structure tasks.
• Effective communication — deeply engage with the client, team, and business analyst to align goals, tasks, and priorities, ensuring transparency and smooth information flow throughout the project.
 

Interview stages:
1. AI — Screening
2. Interview with a recruiter
3. Final Interview C-Level
4. Reference check
5. Offer
 

What We Offer:

• Full-time role with flexible hours after probation.
• Ongoing training and educational opportunities.
• Performance reviews once a year.
• Competitive salary in USD.
• 21 paid vacation days.
• 7 paid sick days (+15 for serious cases like COVID or surgery).
• 10 floating public holidays.
• Online team-building events & fun corporate activities.
• Projects across diverse domains (e-commerce, healthcare, fintech, etc.).
• Clients from the USA, Canada, and Europe.

The platform continuously gathers cryptography-related information and surrounding context from a wide range of external systems - cloud providers, EDRs, vulnerability scanners, and more. We currently maintain around 20 integrations, and this number is growing quickly. We're looking for a technically curious, highly motivated person to own the research and verification side of these integrations: understanding what data each service exposes, how to access it, and how to keep our coverage current as these services evolve. This role suits someone early-to-mid in their career who enjoys digging into APIs, testing hypotheses hands-on, and mapping out how systems connect - with scope and ownership that can scale to the right person's experience level.

What you'll do:

• Continuously monitor our integrated third-party services (cloud providers, EDRs, vulnerability scanners, etc.) to understand what information is available and how it can be accessed - via APIs, licensing tiers, permissions, and other access methods.
• Actively connect to and verify these APIs hands-on: test endpoints, confirm data availability, and validate that integrations behave as expected.
• Identify and suggest which data from each service is most relevant and valuable for our platform to consume.
• Track changes across these services - new endpoints, deprecated features, updated licensing, and newly released functionality - and flag anything that affects our integrations.
• Document findings clearly so engineering and product teams can act on them.

• Research and evaluate new potential integrations as our coverage expands.

   

What we're looking for:

• Technical mindset with genuine curiosity about how systems and APIs work.
• Hands-on comfort with API tools such as Postman (or similar - Insomnia, curl, etc.).
• Basic programming/scripting ability (e.g. Python or JavaScript) - enough to test, parse responses, and automate small checks.
• Comfort reading API documentation and translating it into practical understanding.
• High motivation, self-direction, and the persistence to chase down how a given system actually works.

• Good written communication for documenting findings.

   

Nice to have: 

• Exposure to or interest in cybersecurity concepts (cryptography, vulnerability management, endpoint security).
• Familiarity with cloud provider APIs (AWS, Azure, GCP), EDR platforms, or vulnerability scanners.
• Understanding of authentication schemes (OAuth, API keys, tokens) and REST/JSON.
• Any experience with API testing, monitoring, or integration work.

Why this role:

• Broad exposure to a large and growing ecosystem of security and cloud tools.
• A clear technical growth path - toward integration engineering or a deeper cybersecurity specialization.

• Real ownership from day one - your research directly shapes what the platform can do.

   

Recruitment process:

• Screening call  (30 min)
• Technical Interview with R&D Manager (45 min)

• Interview with Product Manager (60 min)

   

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers.