Compliance Onboarding Manager
ABOUT FIRST CRYPTO EXCHANGE LLC
First Crypto is a VARA-licensed OTC broker-dealer in Dubai serving individual and institutional clients. We are building our own platform for digital assets and fiat payments, including an OTC desk, web client, and mobile app.
FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.
JOB OVERVIEW
We are looking for a Compliance Onboarding Manager to oversee client onboarding and verification processes for both individual and corporate clients.
The key objective of this role is to ensure that all onboarding applications are reviewed and approved in accordance with internal policies, regulatory requirements, and established verification procedures. The role will also focus on developing and improving onboarding workflows, maintaining accurate management information, and monitoring onboarding performance through regular reporting.
KEY RESPONSIBILITIES
- Review and approve all client onboarding applications in accordance with internal policies and applicable regulatory requirements.
- Develop, implement, and continuously improve onboarding and verification workflows for individual and corporate clients.
- Ensure that client verification procedures are consistent, documented, and aligned with internal compliance standards.
- Maintain and regularly update the manual Management Information System (MIS) for approved onboarding applications, ensuring data accuracy and completeness.
- Maintain and update onboarding-related policies, procedures, manuals, and internal documentation.
- Prepare monthly reports on onboarding metrics, including application volumes, approval rates, processing status, and other relevant performance indicators.
- Identify gaps and inefficiencies in existing onboarding processes and propose improvements to enhance operational efficiency and compliance controls.
- Ensure that onboarding records and supporting documentation are properly maintained and available for internal reviews and audits.
QUALIFICATIONS & SKILLS
- Experience in compliance, client onboarding, KYC/CDD, AML, or a related role within financial services, fintech, banking, payments, or the digital assets industry.
- Good understanding of client onboarding procedures, identity verification, and Know Your Customer (KYC) requirements.
- Understanding of AML/CFT principles and regulatory compliance requirements applicable to financial services.
Experience working with cryptocurrency exchanges, OTC desks, digital asset platforms, or virtual asset service providers (VASPs). - Experience reviewing client applications and supporting documentation for both individual and corporate clients.
- Strong attention to detail and ability to identify inconsistencies, missing information, and potential compliance risks.
- Experience maintaining records, managing onboarding documentation, and working with spreadsheets or manual MIS systems.
- Ability to prepare regular reports, track operational metrics, and present information accurately.
- Strong organizational and time-management skills, with the ability to manage multiple applications and priorities.
- Ability to develop, document, and improve internal procedures and workflows.
- Good written and verbal communication skills in English.
WOULD BE A PLUS
- Experience in a VARA-regulated environment or familiarity with UAE financial services regulations - wiil be a plus
- Experience with corporate onboarding, beneficial ownership verification, and complex ownership structures.
- Familiarity with enhanced due diligence (EDD), sanctions screening, PEP screening, and risk-based onboarding approaches.
- Experience developing compliance procedures, internal controls, and onboarding performance reports.
- Experience working with onboarding systems, compliance tools, and automated verification solutions.
WORKING CONDITIONS & BENEFITS
- Compensation: Competitive compensation based on experience.
- Vacation: 20 working days per year.
- Sick Leave: 10 days per year.
- Days Off: 5 days per year.
- Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries.