Jobs at Djinni

We are looking for a Billing Manager to support and maintain the stability of our payment infrastructure across multiple markets. This role is focused on operational excellence, payment provider management, monitoring key payment metrics, and ensuring a seamless deposit and withdrawal experience for players.

The ideal candidate has hands-on experience in iGaming payments operations, understands payment flows, PSP integrations, and knows how to quickly identify and resolve issues affecting payment performance.

This is a highly operational role, requiring strong attention to detail, ownership, and the ability to independently manage relationships with payment providers and internal stakeholders.

Key Responsibilities:

• Monitor the performance and availability of all payment methods and providers
• Track key payment metrics, identify anomalies, and proactively investigate issues
• Communicate directly with PSPs and payment providers regarding incidents, technical issues, and operational matters
• Manage day-to-day relationships with payment partners
• Participate in negotiations regarding commercial terms, fees, limits, and operational conditions with payment providers
• Investigate and resolve payment-related issues impacting player experience
• Coordinate with Product, Support, CRM, Risk, and Technical teams to ensure smooth payment operations
• Monitor deposit and withdrawal success rates and identify opportunities for improvement
• Escalate and follow up on provider-side issues until resolution
• Maintain payment documentation, provider records, and operational reports

• Support onboarding of new payment methods and providers when required

   

Requirements:

• 2+ years of experience in Billing, Payments Operations, Payments Management, Fintech Operations, or a similar role within iGaming
• Strong understanding of payment processing flows, PSPs, acquiring, withdrawals, and transaction lifecycles
• Experience working directly with payment providers and managing operational communication
• Ability to analyze payment performance metrics and identify root causes of issues
• Strong Excel / Google Sheets skills
• Experience working with payment dashboards, reporting systems, and operational monitoring tools
• Ability to independently manage multiple priorities and resolve issues with minimal supervision
• Upper-Intermediate English or higher

Nice to Have:

• Experience with SoftSwiss Casino Platform
• Experience with GR8 Tech platform
• Experience supporting LATAM markets
• Existing network of payment providers and PSP contacts
• Experience onboarding and managing local payment methods
• Basic SQL knowledge
• Experience working with BI tools and reporting platforms

Personal Qualities:

• Exceptional attention to detail
• Strong sense of ownership and accountability
• Structured and process-oriented mindset
• Excellent communication and negotiation skills
• Analytical approach to problem-solving
• Ability to remain calm and effective under pressure
• Reliability and consistency in execution
• Proactive attitude and willingness to take initiative

We are seeking a skilled and motivated Mid-Level Front-End Developer with a strong background in JavaScript and jQuery, and a focus on React development. In this role, you will be responsible for converting legacy jQuery applications into modern, maintainable React apps as well as building new React applications from the ground up. You will be part of a dynamic team working on both greenfield and migration projects, ensuring a smooth transition from older codebases to modern frameworks while maintaining high standards of performance and code quality. 
 

Key Responsibilities: 

• Migrate jQuery-based Applications: Convert and refactor existing jQuery applications into React applications, ensuring functionality, performance, and a seamless user experience are maintained during the transition. 
• Develop New React Applications: Collaborate with designers and back-end developers to create new, interactive, and user-friendly React applications from scratch, following best practices in component-based design. 
• Code Maintenance & Optimization: Write clean, modular, and reusable code. Optimize applications for speed, scalability, and responsiveness across all devices and browsers. 
• Cross-Functional Collaboration: Work closely with UX/UI designers to implement visually appealing and functional user interfaces. Coordinate with back-end developers to integrate APIs and ensure smooth data flow. 
• Testing & Debugging: Write and maintain unit and integration tests for React components. Identify and fix bugs or performance bottlenecks across the front-end codebase. 
• Version Control: Use Git for version control and adhere to established Git workflows for code reviews and collaboration. 
• Mentorship: Provide guidance and support to junior developers, helping them improve their React and JavaScript skills. 
• Documentation: Document the development process, coding standards, and any technical processes relevant to the front-end development workflow. 

Required Qualifications: 

• Proven experience (2-4 years) as a front-end developer with a focus on JavaScript, React, and jQuery. 
• Expert knowledge of JavaScript (ES6+), including core concepts like closures, promises, asynchronous programming, and module bundling. 
• Strong experience with React (class-based and functional components, hooks, state management) and a solid understanding of component-driven development. 
• Solid understanding of jQuery and experience migrating or maintaining legacy jQuery codebases. 
• Familiarity with modern JavaScript tools and libraries such as Webpack, Babel, NPM, and ES6+ syntax. 
• Experience with RESTful APIs and asynchronous programming (fetch, axios, etc.). 
• Strong knowledge of front-end HTML5, CSS3, and responsive design principles. 
• Experience with version control systems, particularly Git. 
• Understanding of front-end performance optimization techniques (e.g., lazy loading, code splitting, tree shaking). 
• Good understanding of web security practices and accessibility standards. 

Preferred Qualifications: 

• Experience with state management tools like Redux, Context API, or MobX.  
• Familiarity with TypeScript and its integration with React applications.  
• Experience working in an Agile or Scrum environment.  
• Understanding of CI/CD pipelines and how they relate to front-end development.  
• Experience with testing libraries like Jest, React Testing Library, or Cypress.  
• Experience with modern frontend build tools and development environments such as Vite, including configuration, optimization, and migration from legacy bundling solutions.  
• Experience developing or integrating real-time web applications using SignalR, WebSockets, or similar technologies.  
• Experience leveraging AI-assisted software development tools such as Claude Code, GitHub Copilot, ChatGPT, or similar platforms to enhance developer productivity, code quality, troubleshooting, testing, and documentation.  
• Familiarity with modern AI-driven development workflows, including prompt-based code generation, code review assistance, refactoring, and automated test creation. 

Key Competencies: 

• Problem Solving: Ability to analyze complex problems and break them down into manageable solutions. 
• Collaboration: Strong communication skills with the ability to work effectively in a team environment. 
• Adaptability: Comfortable with both new development and refactoring legacy code. 
• Attention to Detail: Focus on quality, maintainability, and user experience. 
• Time Management: Ability to manage multiple priorities and meet deadlines. 
   

About Us 
Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world. 

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture. 

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics. 

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice 

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Responsibilities:

Taking end-to-end responsibility for quality performance throughout the entire project lifecycle: from product and system design through to installation, commissioning and after-sales

Defining and implementing quality standards, governance and processes for all project phases in a project-focused environment

Strategic partnership and close collaboration with technical departments, operations, partners and customers

Responsibility for handling customer complaints, escalations and costs of poor quality (COPQ) to drive sustainable improvement

Leading root cause analyses and continuous improvement processes across regional and cross-project structures

Establishing and maintaining KPIs, dashboards and management-level reporting to make quality visible

Positioning quality as a business enabler

Qualifications:

Relevant experience in engineering or quality management within international, project-driven and industrial environments

Comprehensive knowledge of certifications, risk management and quality standards such as ISO 9001 and CE

In-depth knowledge of COPQ, customer complaints and field quality

Experience with quality methodologies such as Six Sigma, FMEA and 8D

Ability to manage complexity, engage stakeholders effectively and remain calm and structured in escalation situations

Strong leadership skills based on influence rather than hierarchy

Fluent English is a must, German nice to have

Willingness to travel

About the Company:

Brand is one of the fastest-growing iGaming brands in the world, with hundreds of thousands of active players across multiple countries.

We are an international team from different corners of the globe, united by the idea of creating the best product in the entertainment industry.

Requirements:

• English level - Intermediate

• 4+ years of experience in administering/DevOps in a Linux/Unix environment

• Strong knowledge and experience with solutions based on Linux systems and Cloud solutions (AWS as plus);

• Strong knowledge and experience with containerized workloads and services Docker, Docker Swarm and Kubernetes;

• Experience with automatic deployment tools such as Ansible, Terraform;

• Experience with databases like: MySQL, PostgresSQL, Redis, DB Clustering etc (Clickhouse as plus);

• Experience with monitoring tools (Grafana/Prometeus/CloudWatch etc.);

• Experience with logging tools (ELK stack etc.);

• Strong knowledge of Networking: network topologies and common network protocols and services (TCP/IP, DNS, HTTP(S), SSH, SMTP, IPMI, L2/L3 layers);

• Good knowledge of message broker tools such as Kafka, RabbitMQ etc;

• Robust skills with CI/CD tools such as Gitlab CI;

• Robust scripting skills such as: Shell (Bash), Golang, Python;

• Storage/filesystems: nfs, RBD, Ceph, ext*, xfs, raid*;

• Strong problem solving skills and ability to work in a fast paced and collaborative environment;

• Excellent communication and team skills;

• Version Control: Experience administrating version control systems such as GIT;

We Offer:

💻 Remote work from anywhere in the world.

⚡️ Fast decision-making without bureaucracy.

🤝 Friendly atmosphere among people passionate about their work.

📈 Qualified managers invested in your growth.

🏖 20 paid vacation days, 5 day-offs, and paid sick leave.

Job Description

6+ years of software development experience with the .NET platform (ASP.NET Core, C#)
Strong experience building and consuming REST APIs (OpenAPI, FluentValidation)
Knowledge of OAuth 2.0 flows is a plus
At least 2+ year of proven experience with Azure Cloud services (Service Bus, Azure Functions, CosmosDB)
Solid understanding of client-server application design and asynchronous programming
Experience with CI/CD pipelines in Azure DevOps or equivalent tools
Knowledge of containerization (Docker, Kubernetes) is a strong plus
Familiarity with low-code/no-code integrations (Power Apps, Power Automate) is desirable
Experience with Azure ML/AI services, document recognition, or data-driven workflows is an advantage
Proficiency in debugging, refactoring, and clean code design
Strong analytical skills with ability to ramp up quickly in new domains
Good written and verbal communication skills in English (Upper-Intermediate+)

Job Responsibilities

Design and implement cloud-native applications leveraging Azure Functions, Service Bus, and CosmosDB
Build and maintain microservices and APIs that integrate with multiple systems, including D365 and data platforms
Collaborate with stakeholders to define and negotiate API contracts and ensure reliable system integrations
Implement data processing and workflow services with a focus on scalability, performance, and resilience
Contribute to the design of low-code solutions integrating Azure ML/AI services for automation (e.g., document recognition, intelligent data extraction)
Participate in planning, estimation, and architecture discussions, providing technical guidance
Debug and resolve issues of various complexities across the stack
Work closely with DevOps and QA to ensure CI/CD pipelines, automated testing, and deployment processes are efficient and robust
Follow coding standards and contribute to continuous improvement initiatives within the development team

Department/Project Description

GlobalLogic is searching for a motivated, results-driven, and innovative software engineer to join our project team at a dynamic startup specializing in pet insurance. Our client is a leading global holding company that is dedicated to developing an advanced pet insurance claims clearing solution designed to expedite and simplify the veterinary invoice reimbursement process for pet owners.

You will be working on a cutting-edge system built from scratch, leveraging Azure cloud services and adopting a low-code paradigm. The project adheres to industry best practices in quality assurance and project management, aiming to deliver exceptional results.

We are looking for an engineer who thrives in collaborative, supportive environments and is passionate about making a meaningful impact on people's lives. If you are enthusiastic about building innovative solutions and contributing to a cause that matters, this role could be an excellent fit for you.

QATestLab is an international IT outsourcing company that provides independent software testing services. We have over 20 years of experience in providing QA support to companies in various industries — from e-commerce, banking, and healthcare to gaming, media, and telecom. Our service portfolio includes manual testing and test automation services for web, desktop, mobile, and cloud applications.

We are developing a sales department and are looking for an energetic and ambitious Sales Manager (b2b) for our IT services. If you are keen on communication with people, the dynamic pace of work, professional challenges, and constant development, you are a perfect match.

We expect that you:

• Have spoken and written English at the Upper-Intermediate level
• Have 3+ years experience in IT sales (B2B)
• Have experience with the full sales cycle
• Have high communication skills
• Have desire to develop in the field of IT sales
• Aim on long-term and high-quality results
• Have experience with KPI

Will be a plus, if you:

• Have a basic understanding of the software development and testing lifecycle (SDLC/STLC)
• Have experience working with Clay

What will you do:

• Search for and attract new clients and projects with the aim of expanding the program’s client portfolio
• Process incoming leads and actively work with target clients at various stages of the sales funnel
• Address objections from potential clients: ability to communicate effectively, argue the company’s position, and build trust
• Maintain CRM and analytics on potential partners
• Coordinate projects at all stages of launch and support, including gathering customer information, negotiating prices, and concluding/reviewing contracts
• Participate in brainstorming sessions with the team to develop sales strategies, generate new ideas, approaches, etc

We offer:

• Collaboration with a stable company with established processes and a positive atmosphere
• Experience in managing projects of various levels of complexity, methodologies, and approaches
• Flexible cooperation format: start between 8:00 to 11:00, finish between 17:00 to 20:00
• 100% compensation for sick leave, 18 working days off
• A developed corporate culture, system of social assistance, and a wide loyalty program

Become a part of our team! Hand in your CV!

Responsibilities:

1. Set up and maintain cold email outreach infrastructure: domains, inboxes, SPF, DKIM, DMARC, warm-up and sender health.
2. Search, scrape, collect and structure lead databases based on the company’s ICP.
3. Find and verify business emails using tools such as Apollo, Snov.io, Hunter, ZeroBounce, NeverBounce, Bouncer or similar.
4. Clean, deduplicate and organize lead lists in Google Sheets, Excel or CRM.
5. Upload leads into cold email tools such as Snov.io or similar.
6. Monitor campaign performance: bounce rate, reply rate, positive replies, deliverability issues and mailbox health.
7. Track results and prepare regular reports on outreach activity and campaign performance.

Requirements:

• 1+ year of experience in lead generation, cold email outreach, data research or sales support.
• Hands-on experience with cold email tools such as Smartlead, Instantly, Lemlist, Reply.io, Snov.io or similar.
• Understanding of cold email infrastructure basics: domains, inboxes, warm-up, SPF, DKIM, DMARC, bounce rate and deliverability.
• Experience with lead sourcing, scraping, enrichment and email validation.
• Strong Google Sheets / Excel skills: filtering, sorting, deduplication, formulas, data cleanup.

Nice to have:

• Experience in SEO, Digital PR, guest posting, link building, content marketing, online advertising or publisher outreach.
• Experience with scraping tools such as Phantombuster, Apify, Clay, Bright Data, Instant Data Scraper or similar.
• Experience with Ahrefs
• Experience with automation tools such as Make, Zapier, n8n, Clay or Google Apps Script.
• Basic understanding of SEO metrics: domain authority, domain rating, organic traffic, backlinks, niches and GEOs.

What You’ll Love About Working with Us:
🌍 Remote-first culture – work from wherever you're most productive.
🕓 Flexible schedule – no micromanagement, no unnecessary calls.
💰 On-time, competitive salary.
🏖️ 18 days of paid vacation, unlimited sick leave, and Ukrainian holidays off.
💬 A friendly, proactive team that values transparency and results over reports and red tape.

🎯 Role Overview:

As TrueLabel’s Head of Payments you will become the driving force of our team! You’ll get to travel and meet partners, all while leading our payments strategy, performance, and operations end-to-end. Your mandate: deliver best-in-class approval rates and customer experience at the lowest possible cost—while keeping us compliant, scalable, and ready for new markets.

⚙️Your Tasks:​
 

• Strategy: Scale payment solutions for Tier 1 & Tier 2 GEOs;
• Partnerships: Source, negotiate, and integrate new PSPs, Acquirers, and APMs;
• Optimization: Maximize Success Rates and minimize transaction costs/latencies;
• Risk Management: Oversee anti-fraud, chargebacks, and compliance (AML/KYC);

• Analysis: Monitor P&L per payment method and provide data-driven reports.

   

👤Our criteria:
 

• 3+ years in a senior Payments role within iGaming/Gambling;
• Expertise in High-Risk processing (Cards, P2P, Crypto);
• Strong network of active contacts with PSPs and acquiring banks;
• Experience with Tier 1 & Tier 2 regulatory and payment landscapes;
• Upper-Intermediate English and strong negotiation skills.

💼 Our offer:
 

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

🎯 Role Overview:

We’re a small engineering team building and running a set of distributed backend services and real-time web applications. We’re looking for a developer first and foremost — someone who’s strong with backend and full-stack work and enjoys shipping. On top of that, we value T-shaped breadth: the ability to step beyond the codebase when needed — into deployment, server operations, and observability — rather than handing everything off. Development is the core of the job; the operational side is the valuable second dimension.

 

⚙️ Your Tasks:

• End-to-End Feature Delivery: Write clean, tested, and maintainable backend code (primarily within our core Elixir/Phoenix stack), owning features from concept to production;
• Look Beyond the Code (T-Shaped Approach): Reach past the application layer when needed—following issues into infrastructure, servers, or deployment pipelines to fix them yourself;
• Observability & System Monitoring: Work with Grafana, Prometheus, and log pipelines (Loki / Alloy) to understand production system behavior and investigate data-related issues;
• Server & Infrastructure Operations: Manage and configure Linux servers, Docker / Docker Compose, Nginx, deployment pipelines, and handle basic networking tasks;
• Cloudflare Administration: Manage DNS, Load Balancers, and Cache Rules to ensure platform stability, security, and performance;

• Support Contextual Tasks: Occasionally handle small, self-contained tasks in PHP when the business or legacy components require it.

   

👤 Our criteria:

Must-have:

• Solid Backend / Full-Stack Experience: A proven track record of shipping production code and a deep understanding of software engineering depth;
• Database & Code Quality: Strong comfort with relational databases (PostgreSQL or similar) and a habit of writing highly tested, maintainable code;
• DevOps & CI/CD: Hands-on familiarity with Docker and modern CI/CD-based deployment workflows.
• Web Fundamentals: Solid working knowledge of core web infrastructure—HTTP, DNS, TLS, and networking basics;

• A T-shaped Mindset: You are a developer at your core, but you are happy to manage servers and read dashboards rather than treating ops as “someone else’s problem.”

   

Nice-to-have:

• BEAM Ecosystem Experience: Knowledge of Elixir / Erlang / OTP (Phoenix, LiveView, GenServers, distributed BEAM);
• Basic PHP: Ability to pick up and execute small, isolated tasks in PHP;
• Hands-on Observability: Practical experience setting up or navigating Grafana, Prometheus, and Loki;
• Cloudflare Management: Experience configuring DNS, Load Balancers, and Cache Rules;

• Linux & Infrastructure as Code: Experience with Linux server administration, Nginx, and IaC tools (specifically Ansible).

   

💼 Our offer:

 

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.

We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

Why You’ll Like Working With Us

• A small but strong team of 25+ people who have already shown proven success in creating high-impact businesses.
• Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
• Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
• Competitive pay, recognition for your work, and a clear path for professional growth.

What You’ll Do

• Build long-term, trust-based relationships with premium, high-value customers.
• Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
• Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
• Track and understand customers' needs to deliver personalized, proactive solutions.
• Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
• Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

What We Expect

Must-Haves

• Responsibility: You own the result, not just the process.
• Advanced or Upper-Intermediate English (spoken and written) and fluent Ukrainian.
• Strong communication: empathy, patience, and active listening.
• Experience handling conflicts and sensitive situations.
• Proven experience working with VIP / premium users (high-value customers).
• Attention to detail and ability to manage several tasks at once.
• Readiness to work night shifts and adapt to rotating schedules

Nice-to-Haves

• 2+ years in Customer Success, Account Management, or VIP Support.
• Experience with Freshdesk or similar tools.
• Background in payments, disputes, or legal cases.
• Skills in reducing churn and building customer loyalty.

What You Get

• Competitive salary with growth potential.
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00 - 15:00, Afternoon 15:00 - 23:00, Night 23:00 - 07:00.
• Opportunities to learn: access to our library, mentorship, and regular feedback.
• Startup vibe: less bureaucracy, more freedom, direct impact.

• Recognition and rewards for great results.

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

We are a fast-growing start-up in the social discovery niche with a premium transactional marketplace that helps users around the globe connect. Our platform has already found its place in the niche by focusing on tech innovations like AI, unconventional approaches to users, and carefully built algorithms.

We are looking for a strong Customer Support Representative who will join and strengthen our team. Our well-coordinated team of 20+ professionals has successful experience in building and scaling products in the adult social discovery space.

What will you do?

The CS role is all about ensuring our users have the best possible experience and keeping our community safe. You will communicate with customers through calls, email, and live chat, helping them resolve issues quickly and professionally.

You will also work closely with our Operations, Product, and Development teams to share customer feedback and help improve the product.

What are our goals?

• Maintain high-quality customer service standards

• Support business growth and team scaling

   

You are a match if you:

• Are passionate about high-level customer service and user retention
• Can troubleshoot issues and see them through to resolution
• Are confident handling billing and account-related questions
• Communicate clearly via calls, email, and chat
• Take ownership of customer requests

• Continuously learn and improve your skills

   

What does it take to join us?

• 2+ years of experience as a Customer Support
• Strong experience in fast-paced, high-load support environments
• Advanced/Upper-Intermediate English (written and spoken)
• Proven ability to exceed KPIs and SLAs
• Ability to work with minimal supervision
• Strong multitasking and prioritization skills

• Analytical mindset and proactive problem-solving

   

Strong advantage:

• Experience in social discovery
• Experience with CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Experience handling billing or technical issues

• Sales or retention background

   

What do we offer?

• Professional growth alongside company growth
• Flexible schedule: 120 hours per month, including 5−6 night shifts. 3/3 schedule: Morning 07:00—15:00, Afternoon 15:00 — 23:00, Night 23:00 — 07:00
• Feedback-driven, open-minded culture
• Fair recognition of strong contributors
• Minimum bureaucracy, maximum independence

• Access to corporate library and professional development resources

   

How We Hire

1. HR interview
2. Test task
3. Interview with Head of Support 

About the Company

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

About the Project

Our client is a pioneer in bringing together enterprise networking and security into a single, centralized global cloud service. It is led by an industry veteran with a strong background in founding and investing in leading cybersecurity companies. Its innovative technology helped inspire an entirely new product category that was later defined by Gartner as “SASE,” a market projected to reach $28.5 billion by 2028.

Required skills:

• Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
• Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
• CCNA Certification or equivalent knowledge level.
• Familiarity with VPNs, IPSEC, security protocols, and standards.
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
• Excellent oral and written communication skills with a passion for working with customers.
• Fluent English, both written and spoken - a must
• Ability to adapt and work efficiently in a rapidly changing, dynamic environment with a willingness to manage multiple simultaneous tasks.
• Ability to work effectively and thrive in a fast-paced environment.
• Ability to work with a globally dispersed, cross-cultural team
• Team player
• Commitment is required for a minimum of 5 shifts a week as well during weekends.
• Experience working with Cloud, SaaS technology provider- Advantage.
• Previous experience as a Support Engineer (Tier 1– security companies) will be a big advantage.

Scope of work:

• Provide technical support for Cato Networks customers around the world.
• Own and manage customer issues and see problems throughout resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive and “can-do” attitude.
• Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, sales, and finance.
• Track and monitor customer status and identify both areas of concern and growth opportunities.
• Be a part of building and expanding the company’s Global Support Services.

Overview

We are looking for a UAV Technician to join the flight team responsible for testing our flagship R&D product — a GPS-denied alternative navigation system. This role is focused on the technical side of UAV operations — assembly, configuration, maintenance, diagnostics, and repair of multirotor / fixed-wing airframes and their supporting equipment.

You will keep the team’s fleet in top shape and make sure every flight starts from a known-good aircraft. Piloting skills are welcome and useful, but they are not a hard requirement — your value here is in the hardware.

Responsibilities

• Assemble, configure, and bring up multirotor UAVs (frames, motors, ESCs, FCs, sensors, RC/telemetry, power) and fixed-wings
• Perform pre-flight technical checks and prepare aircraft for field campaigns
• Maintain, service, and repair airframes and supporting equipment (batteries, ground stations, antennas, RC equipment)
• Configure and tune Ardupilot-based autopilots (parameters, failsafes, sensor calibration)
• Diagnose hardware and configuration issues; perform root-cause analysis on failures
• Support flight tests on-site: be the technical hands during campaigns
• Keep equipment inventory, spare parts, and maintenance records in order
• Support engineers during bring-up and integration of new platforms and components

Requirements

Must-have

• Solid hands-on experience assembling, configuring, and repairing multirotor UAVs and fixed-wings
• Deep understanding of UAV core components (motors, ESCs, FCs, sensors, RC/telemetry links, power systems)
• Working knowledge of Ardupilot: parameters, calibration, failsafes, basic log analysis
• Confident soldering and basic electronics troubleshooting skills
• Ability to read wiring diagrams and basic schematics
• Methodical, careful approach to maintenance, documentation, and pre-flight checks

Nice to have

• Real flight experience on multirotor UAVs (piloting skills are a strong plus, not a must)
• Experience with mission-planning software (Mission Planner, QGroundControl)
• Experience with fixed-wing UAVs
• STEM (Science, Technology, Engineering, Mathematics) education
• Experience with 3D printing or basic mechanical fabrication
• Combat experience
• English at B1 level or higher

Personal qualities

• Responsibility and ownership over the equipment you touch
• Strong attention to detail — “good enough” is not good enough for a flying aircraft
• Methodical and process-oriented
• Communication skills and ability to work in a team
• Initiative — proposes improvements instead of waiting for instructions

We offer

• Competitive salary
• Reservation from mobilization
• On-site work with access to hardware and lab facilities
• Office in Kyiv with shelter access, generator and Starlink
• Impact on improving our country's defense capabilities
• 21 days of vacation + public holidays, sick leaves

Responsibilities

• Own corporate identity in Okta: user lifecycle, group-based access, SSO/SAML/SCIM app integrations, MFA, and automated joiner-mover-leaver flows.
• Own and evolve the corporate network across offices: LAN/WiFi, switching, routing, VLAN segmentation, DHCP/DNS, and VPN — design, configuration, and L3 troubleshooting.
• Own FortiGate firewalls: policy, segmentation, and VPN, in partnership with security.
• Own the corporate GCP footprint: IAM, PAM, VPC and cloud networking, firewall rules, and the services backing corporate tooling.
• Administer Google Workspace at the org level.
• Use GitLab as the backbone for configuration-as-code, CI/CD, and IaC: manage repos and pipelines for IT automation.
• Build automation that removes manual work and JML toil: scripting (Bash, Python) and API integration across Okta, Google Workspace, JSM, and GCP.
• Author the runbooks and configuration-as-code that onsite engineers operate from
• Provide L3 escalation for identity, network, cloud, and SaaS issues the onsite tier cannot resolve.
• Configure MDM
• Keep technical documentation current.

Requirements

• 4+ years in infrastructure / systems / network engineering, ideally at a cloud-native company.
• Strong networking — hands-on design and troubleshooting of LAN/WiFi, switching, routing, VLANs, DHCP/DNS, and VPN.
• Okta hands-on: user lifecycle, SSO/SAML/SCIM integrations, MFA.
• GCP: IAM and cloud networking (VPC, firewall rules, routing).
• Google Workspace administration.
• GitLab: repositories, CI/CD pipelines.
• IaC workflows (terraform).
• Demonstrable automation/scripting (Bash, Python) with real examples you can walk us through.
• Good security instincts: credential hygiene, segmentation, patching urgency, incident discipline.
• Functional English — enough to coordinate with the global team and document your work clearly. Writing polish can lean on AI tooling; what matters is that your documentation and updates are accurate and understandable.

Nice to have

• Jamf / Intune MDM
• Certificate-based access: SCEP, LDAP, RADIUS.
• FortiGate hands-on: policy, VPN, and segmentation.
• ZTNA (Zero Trust Network Access) concepts and rollout experience.
• AI-assisted IT operations — building tier-0 deflection in JSM/Slack, ticket triage/summarization, or agentic runbooks.
• HRIS-driven identity automation.