Jobs at Djinni

For our partner, we are looking for an Anti-Fraud  specialist 

Licensed iGaming Project | Pre-launch | Kyiv, Ukraine

About the Company

They are an international product company preparing to launch a licensed online casino for the Ukrainian market. Currently in the pre-launch phase, we are building a modern, technology-driven business focused on operational excellence, regulatory compliance, and long-term sustainable growth.

Our team brings together experienced professionals from the iGaming, IT, FinTech, Product, Compliance, and Operations domains, working collaboratively to build a scalable product that meets the highest industry standards.
✅ Key Responsibilities

Monitor player activity, deposits, withdrawals, bonuses, payment transactions, and behavioural patterns to detect suspicious activity.
Investigate bonus abuse, multi-accounting, payment fraud, chargebacks, account takeovers, and other fraud cases.
Analyze user behavior, transaction history, device data, and payment patterns to identify risks.
Prepare case conclusions and recommendations: additional verification, payment holds, restrictions, or escalation.
Support the setup and improvement of fraud rules, alerts, monitoring workflows, and operational controls.
Work closely with Payments, AML, Compliance, Customer Support, Product, and Finance teams.
Track fraud trends, recurring abuse patterns, and emerging threats in iGaming.
Support fraud reporting, KPIs, and internal fraud awareness initiatives.

➡️ What Is Important to Us

2+ years of experience in Anti-Fraud, Fraud Prevention, Risk, Payment Risk, or a similar role, preferably in iGaming.
Understanding of sportsbook/casino fraud schemes, bonus abuse, multi-accounting, chargebacks, payment fraud, and account security risks.
Experience with fraud monitoring tools, anti-fraud systems, risk platforms, or transaction monitoring systems.
Strong analytical skills and ability to investigate complex cases using data.
Understanding of payments, PSPs, deposits, withdrawals, and chargeback processes.
Knowledge of AML, KYC, responsible gaming, and regulated gambling markets will be a plus.
Confident Excel / Google Sheets skills and experience with reporting tools.
Ability to make risk-based decisions in a fast-paced environment.
Strong communication skills and ability to work with cross-functional teams.
English: Intermediate level is a bonus

Who We Are Looking For

We are looking for a proactive and analytical Anti-Fraud Specialist who understands iGaming fraud risks and enjoys hands-on investigation work.

This role is a great fit for someone who wants to join a licensed Ukrainian iGaming project at the pre-launch stage, help shape anti-fraud processes from the beginning, and play a key role in building a secure and scalable product.

Position name: Senior Business Analyst
Level: Senior

⚠️ This is NOT a classical BA role. The candidate must have hands-on experience working within an AI-first / agentic development workflow. Classical BA without agentic experience will not be a fit.

Hard skills (must have):

• 5+ years of BA experience in a software development environment
• Hands-on experience with agentic / AI-assisted development workflows (CodeFactory, SpecKit, BMED, or equivalent framework)
• Ability to guide LLMs through structured prompting and validate AI-generated documentation
• Proven experience eliciting and documenting requirements: user stories, use cases, functional specifications, SRS
• Ability to extract, structure, and prioritize requirements from an existing product and translate them into clear, actionable documentation for developers and QA
• Experience leading requirements workshops and regular sync meetings with technical and non-technical stakeholders
• Proficiency in business process modeling (BPMN or similar)
• Strong grasp of software architecture and understanding of how documentation connects to development and QA
• Experience maintaining documentation in a Git repository

Summary
We're a creative team looking for a Meta ads specialist to set up and run our ad accounts on an ongoing basis. You would build the campaigns, monitor performance, run tests, and make adjustments over time to keep results improving. We handle all of the visuals and messaging in-house, so you would focus purely on the ads side: setup, targeting, testing, optimization, and reporting.

This is an ongoing, per-account relationship rather than a one-off project. We run several accounts and add more over time, so there is steady, recurring work for the right person.

What you'd do:
Set up campaigns, audiences, and tracking for each account
Monitor performance regularly and make adjustments
Test and optimize to improve results over time
Share simple performance updates so we know how things are going

Must-haves:
Proven experience running Meta ads for the US market (you do not need to be based in the US)
Real examples of past work with actual results, not just claims
Comfortable with an ongoing, per-account arrangement

Nice to have:
Willingness to share insights on what messaging and creative tend to work and what doesn't, so we can factor that into what we produce

What we provide:
All visuals, videos, and on-image messaging

ML Engineer / MLOps Engineer

Location: Remote
Duration: Long-term
 

Основні обов'язки:

• Керувати повним циклом розгортання, підтримки та моніторингу ML/DL-моделей у production.
• Проєктувати та впроваджувати системи керування датасетами та лейблами, включаючи versioning та інтеграцію customer feedback.
• Розвивати Model Registry з підтримкою версіонування, model lineage та локального inference.
• Впроваджувати рішення для Experiment Tracking та Monitoring (ML та Generative AI), включаючи оцінку моделей, виявлення data drift та забезпечення відтворюваності експериментів.
• Розвивати системи model serving та inference: autoscaling, A/B testing, canary deployments, оптимізація latency та вартості.
• Забезпечувати інфраструктуру для Generative AI (prompt management, tagging tools, LLM testing).
• Покращувати DevOps-процеси, автоматизувати ML workflows та впроваджувати reusable компоненти (CI/CD, data loaders, automated retraining).
• Тісно співпрацювати з Data Scientists та командою Data Platform Engineering для впровадження ML-рішень у production.
   

Основні вимоги:

• Вища освіта у сфері Computer Science, Software Engineering або суміжній галузі.
• Практичний досвід роботи як ML Engineer та MLOps Engineer.
• Глибоке розуміння ML/DL workflows та MLOps best practices.
• Досвід побудови та підтримки CI/CD процесів.
• Комерційний досвід роботи з AWS, Azure або GCP.
• Впевнене володіння Python та Java.
• Досвід роботи з PostgreSQL, MongoDB, Redis.
• Практичний досвід з MLflow, Langfuse, SageMaker або аналогічними інструментами.
• Досвід роботи зі Spark.
• Досвід використання PyTorch або TensorFlow.
   

Важливо:  мати комерційний досвід одночасно як ML Engineer, так і MLOps Engineer.

Interview Process:
1. HR with Recruiter (~30 min)

2. GenAI Avatar Screening  (~30 min)

3. Intro call with the client (~30 min)
4. Technical interview (~2 hours)
5. Second technical interview (1–1.5 hours)
6. Final HR interview with client (~30 min)

We are looking for a Technical Project Manager who is a genuine bridge between our software and hardware teams — not just a coordinator, but someone who understands both worlds well enough to add value in each direction. You will translate field test results into engineering tasks, help the Lead Architect research and validate solutions, and champion AI tooling across the team.
 

What We Offer

• A central role in mission-critical autonomous systems development for national defense.
• Direct collaboration with top-tier CV, embedded, and robotics engineers.
• Significant influence on technical direction and team culture.
• Freedom to explore and introduce AI tooling across the team's workflows.
• Competitive compensation aligned with expertise.
• Temporary exemption from military service for the duration of work on defense-critical projects.

Requirements

     Technical Background — Required

• 4+ years in software engineering; (CV/ML, technical lead, or architect role)
• Solid understanding of CV pipelines: detection, tracking, SLAM/visual odometry — enough to evaluate accuracy and latency trade-offs from field results.

• Python proficiency; C++ reading-level minimum.

   

  Will be a Plus

• Hands-on experience with ONNX, TensorRT, or quantization workflows.
• Experience with deep learning frameworks (PyTorch or TensorFlow) and model optimization workflows.
• Working knowledge of ROS — nodes, topics, services, inter-module communication.
• Familiarity with edge platforms (NVIDIA Jetson or similar) and real-time constraints.
• Familiarity with autopilot ecosystems (ArduPilot, Betaflight) — enough to read architecture docs and contribute to technical decisions.
• Sensor fusion experience (Camera + IMU + GPS).

Project & Communication Skills

• Proven ability to manage complex technical projects across multi-disciplinary teams.
• Able to take polygon/field test results and convert them into clear, prioritized engineering tasks.
• Comfortable working directly with a Lead Architect — receiving high-level requirements, researching solutions, presenting structured proposals.
• Proficient with Jira and Confluence — task tracking, sprint management, structured documentation.
• Strong written and verbal communication; comfortable leading design reviews and justifying trade-offs.

AI Tools & Mindset

• Active daily user of AI tools (Claude, Cursor, Copilot, or similar).
• Genuine drive to become an internal AI champion — introduce tools, identify new use cases, raise the bar for the whole team.

Responsibilities

• Own end-to-end delivery across multiple workstreams (autonomous drone, turret control, and future platforms): planning, tracking, risk management, reporting.
• Primary technical liaison between software (CV/ML, ROS) and hardware/embedded teams — translating requirements, surfacing blockers, resolving misalignments.
• Attend polygon and field tests; translate results — including HIL/SIL outcomes — into structured engineering feedback and task descriptions.
• Work with the Lead Architect to research new approaches; prepare structured proposals for architectural decisions.
• Coordinate module integration (optical guidance, servo control, ROS layers) — interfaces, latency requirements, milestones.
• Maintain project documentation: requirements, test reports, decision logs, vendor deliverable tracking.
• Introduce and evangelize AI tooling across engineering workflows.

Nice to Have

• Hands-on experience with autonomous drones, FPV, or UAS platforms.
• ArduPilot or Betaflight ecosystem experience.
• MLOps or model deployment pipeline experience.
• Experience managing vendor/partner relationships — RFP processes, deliverable tracking.
• Systems thinker — holds the full picture while diving into details when needed.
• High ownership; comfortable with ambiguity and fast-moving field environments.
• Surfaces problems early with proposed solutions, not just issues.
   

About QOVES
QOVES is a technology company pioneering facial aesthetics, helping consumers make smarter beauty decisions. Every day, people make important decisions about their appearance based on guesswork or generic advice. We help them decide with clarity instead. Our platform gives customers a clear, science-backed understanding of their face, paired with bespoke advice on how they can look better. Our work reaches millions: more than 2.5 million people follow QOVES across platforms and most importantly, our customers are delighted, with 4.8 stars across 600+ reviews; we believe this reflects the care and sensitivity with which we approach everyone who comes to us for guidance. We're a profitable, growing company headquartered in London, with a team across the globe. What guides us is simple: people deserve more than one-size-fits-all advice when it comes to their appearance. Every decision we make (from the science behind our models to the way we communicate results) is grounded in evidence, responsibility, and a broad, inclusive understanding of beauty.

About the Role
You will join the backend team building the computer vision and machine learning systems that power QOVES's facial analysis platform. The non-negotiable is proven production experience: at least 3 years building scalable software in Python, with hands-on work shipping AI or ML features, including computer vision or LLM-based systems, into a live codebase. You will work closely with the AI Research team to translate research prototypes into production-ready code, own delivery end to end across analysis, design, coding, testing, deployment, and support, and optimise applications for performance and scalability as usage grows. You will also work with the wider team to spot problems early and resolve them before they become blockers.

What We're Looking For
• 3+ years of professional experience in production-level scalable software development with Python
• Strong proficiency with Python for building production-grade APIs
• Hands-on experience integrating AI or ML features, including computer vision or LLM-based systems
• Solid grasp of software architecture principles and API design, with the ability to contribute meaningfully to architectural decisions
• Experience owning work across the full software development lifecycle
• Strong sense of code quality, testing discipline, and engineering best practices
• Excellent communication skills, with the ability to articulate trade-offs and design decisions clearly
• A collaborative, proactive mindset with strong problem-solving skills

Nice to Have
• Knowledge of MLOps practices and experience with Data Version Control (DVC) or similar tools
• Knowledge of data pipelines, including designing production-grade GPU inference pipelines for high-throughput workloads
• Exposure to frontend or full-stack development
• Experience working in a startup or fast-paced product environment
• Experience building data pipelines or working with large-scale data processing

Why Join
• Build the computer vision and machine learning systems behind a product used by millions
• Fully remote with real autonomy and direct collaboration with the AI Research team
• A profitable, growing company with a global team

Compensation and Logistics
• Remote, full-time, open to applicants worldwide
• Compensation competitive, based on experience

Location: Remote (US/EU time-zone overlap required) 

Type: Full-time 

Reports to: Board of Directors

The role: 

UEX.US is a cryptocurrency exchange shipping Trading Pro, a savings/rewards product, and a payments stack. We move fast, and we ship. What we don't yet have is one person who owns the answer to: Is this product actually good, is it actually competitive, and does it actually do what we told users it does?

That's this job. You are the user's advocate inside the building and the quality gate for the devs.

This is an AI-first role: We are not hiring a product manager who occasionally uses ChatGPT. We are hiring someone who has rebuilt their entire working method around AI and produces the output of a four-person product team. If that isn't already how you work, this role will be uncomfortable, and you should not apply.

What you'll own:

- User feedback as a system. Discord, support tickets, app-store reviews, churn conversations — pulled in continuously, tagged, quantified by AI pipelines you build and maintain, turned into a ranked list nobody has to argue about. Anecdote becomes evidence, weekly, without a research team.

- Competitive intelligence, continuously. Binance, Kraken, Bybit, Coinbase, MEXC, Gate. Fees, spreads, listings, UX flows, onboarding friction, what they ship weekly. Automated monitoring and AI-generated teardowns — you should know what our competitors changed this week before they announce it.

- Test everything we already have. Every existing feature, hands-on, repeatedly — deposits, withdrawals, order types, KYC, rewards accrual, mobile. AI-assisted test scripts and regression checks where they help; your own hands where they don't. You find the breakage before users do.

- Promise integrity. Every claim on the site, in the app, in the ToS and in support macros must match what the product actually does. Where it doesn't, you flag it and drive it to zero. This is a regulated money services business — a UI label that overstates what a feature does is not a copy problem; it's an exposure.

- Priority discipline. You set the roadmap with the board, then you make it real: specs the devs can build from, acceptance criteria, sprint follow-through, and honest weekly status. Shipped-and-verified, not shipped.

- Metrics. Define them, instrument them, report them. Activation, retention, volume per active trader, support-ticket rate per feature.

## AI requirements — the hard bar

This section carries the most weight in our evaluation. You must be able to demonstrate, live, in the interview:

- Daily production use of frontier models (Claude, GPT, Gemini) as your primary working environment — not as a novelty, as the place your work happens.

- Prompt engineering at a professional level: structured prompts, XML/JSON output contracts, few-shot examples, chain-of-thought, evaluating and iterating on prompt quality rather than accepting first output.

- Building repeatable AI workflows, not one-off chats. Projects, custom instructions, saved prompt libraries, reusable analysis templates that a teammate could run.

- AI over large unstructured datasets: feeding thousands of support tickets, Discord messages and reviews into a pipeline that returns a defensible, quantified priority list — and knowing how to check that it didn't hallucinate the numbers.

- Agentic and tool-using AI: Claude Code, Cowork, MCP connectors, browser agents, or equivalent. Comfortable letting an agent run a multi-step task and reviewing its work.

- API-level literacy. You can call a model API directly, batch a job, chain calls, and estimate what a workflow costs before you run it. Light scripting (Python or JS) to glue things together.

- AI-assisted data work: natural-language querying over product data, generating SQL and validating it, building dashboards without waiting on an engineer.

- AI for spec and QA production: drafting PRDs, acceptance criteria, edge-case enumeration, test matrices, and user-facing copy — then editing hard, because the first draft is never the shipped one.

- Judgment about where AI fails. Hallucination, false confidence, stale knowledge, silent arithmetic errors. You verify anything that touches money, compliance language, or a user-facing promise. AI output that reaches a customer is your responsibility, not the model's.

- Discretion. You understand what customer data, KYC material, and internal financials may and may not be pasted into a third-party tool.

In the interview, you will screen-share your actual setup and run a real task in front of us: take a raw dump of feedback and produce a ranked, evidence-backed priority list, live. We are evaluating your workflow, not your vocabulary.

Who you are:

- 3+ years in product, ideally consumer fintech, trading, or crypto. Exchange experience is a strong plus.

- You've traded. You understand orderbooks, spreads, slippage, fee tiers, custody, and on-chain settlement well enough to argue with a trader and be right.

- SQL or equivalent; comfortable in analytics tools without waiting on an engineer.

- Obsessive about detail and unbothered about saying "this isn't ready."

- Written English strong enough to write specs and user-facing copy.

Nice to have: experience with a licensed/regulated platform, market-maker or API-trader relationships, design sense, Russian/Ukrainian or Spanish.

How we work:

Small team, no bureaucracy, decisions in hours, not weeks. You report directly to the board and work day-to-day alongside the engineers. AI tooling and API budget are provided — we expect them to be used.

Compensation is $2,500–$4,500/month during the 3-month remote test period, increasing to $6,000/month after relocating to Madrid.

The Role

We’re looking for a Strong Junior/Middle Full Stack Angular/.NET Developer who is eager to learn, grow, and contribute to real-world projects from day one. This is a great opportunity if you have a solid foundation in programming and want to put your skills into practice while building modern, user-friendly applications.

In this role, you’ll work closely with experienced developers, gaining hands-on experience in Angular, .NET Core, and MS SQL. You’ll be part of a supportive team that values collaboration, knowledge sharing, and continuous improvement.

📋Key Responsibilities

• Assist in identifying and fixing bugs and issues in the codebase
• Contribute to front-end development using Angular by designing and implementing user-friendly interfaces
• Support database maintenance tasks, including writing SQL queries and helping optimize performance
• Participate in code reviews with more experienced developers to learn best practices and coding standards
• Help refactor existing code to improve efficiency, readability, and maintainability
• Collaborate closely with senior developers, gaining hands-on experience and guidance in both front-end and back-end development

📝Requirements

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software development principles and best practices
• Demonstrated coding skills with pet projects available on GitHub (or similar platform), preferably in C#
• Hands-on (non-commercial) experience with:
  • .NET Core (EF Core, MVC, Onion Architecture, or CQRS)
  • SQL databases
• English proficiency at B2+ level
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities
• Experience with Angular (or any other JS) framework

What We Offer

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects.

Apply now!

Наш клієнт — міжнародна онлайн-гемблінгова компанія, що надає послуги ставок на спорт і казино з сильною присутністю в Латинській Америці. Їхня стратегія — це якісний, персоналізований ігровий досвід, що базується на сучасних технологіях та локалізованих сервісах. Компанія розробляє та запускає власні ігри для казино, а також керує власними платформами CRM, CS і бек-офісу.

Ідеально для тих, хто прагне:

• Планувати та запускати CRM-кампанії через Email, SMS і Push для Casino та Sportsbook;
• Керувати промокалендарем: бонусами, фрібетами, турнірами та гейміфікаційними механіками;
• Працювати з повним життєвим циклом гравця: активацією, утриманням і реактивацією;
• Створювати та вдосконалювати сегментацію клієнтів на основі поведінкових і транзакційних даних;
• Проводити A/B-тести для покращення залученості, конверсії та утримання;
• Аналізувати результати CRM-кампаній і ключові показники, зокрема GGR, Retention та ARPU;
• Працювати з CRM-платформами, такими як Optimove, Smartico, Customer.io або аналогічними;
• Співпрацювати з Product-командою під час запуску нових GEO та функціоналу;
• Ініціювати покращення CRM-систем і внутрішніх процесів;

• Брати відповідальність за CRM-напрям і допомагати розвивати його.

   

Досвід, який стане твоєю перевагою:

• Від 2 років досвіду на позиції CRM Manager в iGaming;
• Досвід запуску CRM-кампаній для етапів онбордингу, утримання та реактивації;
• Розуміння ключових CRM- і бізнес-метрик, зокрема NGR, Active Days, Churn Rate та ARPU;
• Досвід роботи з CRM-платформами та інструментами аналітики, такими як Tableau або аналогічними;
• Знання принципів поведінкової, ціннісної та життєвої сегментації клієнтів;
• Досвід співпраці з командами Product, Marketing та Analytics;
• Англійська мова на рівні Upper-Intermediate для роботи в англомовній команді.
   

Ми цінуємо:

• Відповідальність і вміння брати на себе ініціативу;
• Самостійність у роботі;
• Уважність до деталей;
• Аналітичне мислення;
• Проактивний підхід до роботи.
   

Наші клієнти пропонують конкурентні переваги для підтримки вашого професійного та особистого зростання, зокрема:

• Орієнтація на здоров’я та добробут;
• Глобальне медичне страхування;
• Можливості для зростання;
• Програми бенефітів (компенсація спорту / стоматології / психолога тощо);
• Бонуси за досягнення результатів;
• Динамічне робоче середовище.
   

Долучайся — і нехай твоя історія зростання розпочнеться.
 

English version:

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
 

Perfect for those who aim to:

• Plan and launch CRM campaigns across Email, SMS, and Push for Casino and Sportsbook;
• Manage the promo calendar, including bonuses, free bets, tournaments, and gamification;
• Drive player activation, retention, and reactivation;
• Build customer segments based on behavioural and transactional data;
• Run A/B tests to improve engagement, conversion, and retention;
• Track CRM performance and key metrics such as GGR, retention, and ARPU;
• Work with CRM automation tools such as Optimove, Smartico, Customer.io, or similar;
• Collaborate with Product teams on new GEO launches and product updates;
• Suggest improvements for CRM systems and processes;
• Take ownership of CRM processes and help them scale.
   

Experience you’ll need to bring:

• 2+ years of experience as a CRM Manager in iGaming.;
• Experience launching CRM campaigns across onboarding, retention, and reactivation;
• Good understanding of CRM and business metrics such as NGR, Active Days, Churn Rate, and ARPU;
• Experience with CRM platforms and analytics tools such as Tableau or similar;
• Knowledge of behavioural, value-based, and lifecycle segmentation;
• Experience working with Product, Marketing, and Analytics teams;
• Upper-Intermediate English for communication in an English-speaking team.
   

It’s a perfect match if you have those personal features:

• Strong ownership and responsibility;
• Ability to work independently;
• Attention to detail;
• Analytical thinking;
• Proactive approach to tasks.
   

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.
   

Apply, and let your growth journey begin.

About the Project
The project is a cloud-based property operations platform designed for the housing sector. It connects housing providers, property managers, residents, contractors and service providers within a single ecosystem. The platform helps automate repairs, maintenance, compliance, contractor coordination and resident communication while providing real-time reporting and analytics. It also integrates with existing property management systems to improve service delivery, reduce operational costs and streamline day-to-day workflows.

Key Requirements

• 5+ years of experience with PHP (Laravel)
• 1+ year of commercial experience with Vue.js
• Upper-Intermediate (B2+) English
  
  Key Responsibilities
• Develop and maintain user-facing features for the platform using Vue.js and Laravel.
• Enhance the administration panel used to manage diagnostic questions, content, repair categories and problem types.
• Investigate and resolve defects across frontend, backend and integration services.
• Support the delivery of client-specific implementations when additional product expertise is required.
• Contribute to technical decisions and share knowledge with other members of the Diagnostics and wider engineering teams.
  
  Advantages of the Project
• An established and growing PropTech company whose platform supports more than 1.7 million properties, 3 million residents and 5,000+ service providers across the UK and Germany.
• A modern, large-scale SaaS platform with opportunities to contribute to integrations, APIs, automation, data, accessibility and the modernisation of established systems.
• Strong industry recognition, including awards across affordable housing, property management and technology partnership.
• A structured onboarding process, consistent team support and clear communication throughout project delivery.
  
  If this sounds like the right opportunity for you, apply now! We look forward to discussing this further.

Наш клієнт Call Power — міжнародна компанія у сфері онлайн-гемблінгу, що пропонує послуги спортивного беттингу та онлайн-казино, маючи значну присутність на ринку Латинської Америки.

Стратегічний фокус компанії — забезпечення високоякісного та персоналізованого ігрового досвіду завдяки використанню сучасних технологій і локалізованих сервісів, адаптованих до вподобань гравців із різних країн Латинської Америки.

Компанія розробляє та запускає власні ігри для казино, а також самостійно розвиває й підтримує власні платформи CRM, Customer Support (CS) та Back Office.

Ідеально для тих, хто прагне:

• Керувати командою спеціалістів, які відповідають за процеси та якість клієнтського сервісу, а також сприяти їх професійному розвитку;
• Одночасно управляти кількома проєктами — від етапу концепції до повної реалізації;
• Розробляти нові процеси клієнтського сервісу та оптимізувати вже існуючі;
• Документувати бізнес-процеси з використанням нотації BPMN (схеми as-is та to-be);
• Розуміти принципи роботи контакт-центру, включаючи ключові показники (SLA, FR, CT), управління навантаженням, планування персоналу та щоденні операційні процеси;
• Контролювати та вдосконалювати систему забезпечення якості: аналізувати показники якості, виявляти вузькі місця, розробляти й впроваджувати покращення;
• Формувати вимоги до змін у скриптах, інструкціях та регламентах роботи операторів;
• Визначати цілі, пріоритети та плани розвитку команди;
• Координувати впровадження змін із суміжними департаментами (IT, навчання, HR, продуктова команда);
• Готувати звіти щодо статусу проєктів і презентації для керівництва;
• Виступати точкою ескалації для вирішення складних питань, пов'язаних із процесами або якістю сервісу.

Досвід, який стане твоєю перевагою:

• Підтверджений досвід роботи на посаді Team Leader або Operations Manager у сфері клієнтської підтримки чи iGaming;
• Практичний досвід управління Supervisors та багаторівневими командами служби підтримки;
• Глибоке розуміння процесів клієнтської підтримки, ключових показників ефективності (KPI) та принципів забезпечення якості сервісу;
• Розвинені аналітичні навички, здатність інтерпретувати дані, виявляти закономірності та приймати стратегічні рішення на їх основі;
• Досвід роботи з CRM-системами, платформами для обробки звернень (ticketing systems) та інструментами аналізу ефективності;
• Відмінні комунікаційні навички та досвід ефективної взаємодії зі стейкхолдерами;
• Знання галузевих нормативних вимог, стандартів комплаєнсу та найкращих практик - буде плюсом;
• Досвід документування бізнес-процесів із використанням нотації BPMN (Bizagi, Camunda Modeler, Visio, draw.io або аналогічних інструментів);
• Досвід роботи із системами контролю якості (speech analytics, чек-листи оцінювання, оцінка дзвінків та інших взаємодій із клієнтами);
• Впевнені навички аналізу даних у Excel або Google Sheets; досвід роботи з BI-інструментами - буде плюсом.

Ми цінуємо:

• Стратегічне мислення та орієнтація на бізнес-результат і потреби клієнтів;
• Сильні лідерські якості, здатність об'єднувати Supervisors і команди навколо спільних цілей та ефективно впливати на досягнення результатів;
• Високий рівень аналітичного мислення, уважність до деталей та вміння приймати рішення на основі даних;
• Проактивний підхід, орієнтація на пошук рішень і здатність передбачати потенційні виклики до їх виникнення;
• Стресостійкість та здатність ефективно працювати в умовах високого навантаження, зокрема під час управління великими командами або регіональними інцидентами;
• Високий рівень відповідальності, почуття власності за результати роботи та ефективність регіонального напряму;
• Гнучкість і готовність працювати в динамічному середовищі, що постійно змінюється;
• Відмінні навички організації роботи, визначення пріоритетів та управління часом;
• Відкритий і командний стиль комунікації, здатність будувати довіру та підтримувати ефективну взаємодію між командами;
• Орієнтація на безперервне вдосконалення процесів, впровадження інновацій і розвиток команди.

Долучайся - і нехай твоя історія зростання розпочнеться.

Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Lead and develop a team of specialists/analysts working on customer service processes and quality;
• Manage multiple projects simultaneously, from concept through implementation;
• Design new customer service processes and optimise existing ones;
• Document business processes using BPMN notation (as-is / to-be diagrams);
• Understanding of contact centre operations (SLA, FR, CT), line workload, staffing, and daily operational specifics;
• Oversee and contribute to quality control: analyse quality metrics, identify bottlenecks, propose and implement improvements;
• Define requirements for changes to scripts, guidelines, and operator instructions;
• Set goals, priorities, and development plans for the team;
• Coordinate changes with related departments (IT, training, HR, product);
• Prepare project status reports and presentations for senior management;
• Act as a point of escalation for complex process or quality issues.

Experience you’ll need to bring:

• Proven experience in a Team Leader or Operations Manager role within customer support or iGaming environments;
• Demonstrated experience managing Supervisors and multi-level support teams;
• Strong understanding of customer support operations, KPIs, and service quality frameworks;
• Advanced analytical skills with the ability to interpret data, identify patterns, and drive strategic decisions;
• Experience working with CRM systems, ticketing platforms, and performance analytics tools;
• Knowledge of industry regulations, compliance standards, and best practices - will be a plus.
• Proven experience documenting business processes in BPMN notation (Bizagi, Camunda Modeler, Visio, draw.io, or similar);
• Experience working with quality control systems (speech analytics, evaluation checklists, call/interaction scoring);
• Strong data analysis skills (Excel/Google Sheets; BI tools - will be a plus).

It's a perfect match if you have those personal features:

• Strategic thinker with a strong business and customer-centric mindset;
• Confident leader capable of influencing and aligning Supervisors and teams toward shared goals;
• Highly analytical, detail-oriented, and comfortable making data-driven decisions;
• Proactive, solution-oriented, and able to anticipate challenges before they arise;
• Calm and resilient under pressure, especially when managing large teams or regional incidents;
• Strong sense of ownership and accountability for regional performance and outcomes;
• Adaptable and comfortable working in a fast-paced, constantly evolving environment;
• Excellent organisational, prioritisation, and time-management skills;
• Collaborative and transparent communication style, fostering trust and engagement across teams;
• Committed to continuous improvement, innovation, and people development.

Apply, and let your growth journey begin.

Numerical Technologies LTD is a provider of custom software solutions and services specializing in risk, limits, and regulatory capital. We are currently looking for a Senior C#/.Net Developer to join our team. 

Project: Portfolio management systems for a US financial institution, focused on application migration to a new platform. 

What you will be doing:  

As part of the team, you will be participating in a client project focused on portfolio management solutions. You will help develop new software features, as well as support and maintain existing ones. You will be writing scalable and fault-tolerant code, debugging programs, and integrating applications with third-party web services. You will collaborate closely with the client and product manager to understand the system’s functional and non-functional requirements, and contribute to code quality through unit testing, integration testing, code reviews, and system design, helping deliver robust software aligned with the client's business needs.

What we are looking for:  

• 5+ years of commercial C#/.NET development experience.
• Deep understanding of object-oriented programming and software design principles.
• Strong experience developing desktop applications using WPF.
• Proficiency in SQL databases.
• Strong problem-solving skills and ability to collaborate effectively in a team environment.
• Upper-Intermediate level of English or above.

What will be a plus:

• Experience with the Infragistics library.
• Experience with other WPF UI libraries (e.g. DevExpress).
• Experience working with Java and Oracle.

What we offer: 

• Competitive compensation depending on experience and skills. 
• Regular assessments and salary reviews. 
• Paid personal days. 
• Mental health support program. 
• Language classes. 
• Flexible working schedule. 

POSITION DESCRIPTION: 

We are looking for a Business Analyst who will interact with stakeholders, development and quality assurance teams to elicit and analyze requirements, document them and create functional specifications. The candidate will contribute to every stage of the product lifecycle from research and discovery to iterative development and roll-out.
 

LOCATION: Ukraine (remote)
 

MINIMUM EXPERIENCE: 

6+ years of commercial experience in Business Analysis.
 

REQUIREMENTS: 

• Proven experience of working with external clients or handling outsourcing projects
• Solid expertise in the discovery stage of the project
• Experience and understanding of BA work on the pre-sale stage
• Basic understanding of product management/product ownership
• Understanding of business processes, optimization and automation
• Proven experience in gathering and eliciting requirements and successfully completing analytical assignments
• Knowledge of modelling notations: UML, BPMN, Data Flow
• Knowledge of API documentation and basic principles of relational databases such as MySQL
• Ability to influence stakeholders and closely collaborate with them to determine acceptable solutions
• Ability to translate business needs into software and operational requirements
• Readiness to work in dynamic environment with frequent project change
• Upper-Intermediate level of English
   

DUTIES: 

• Planning, conducting, facilitating discovery and pre-sale project workshops
• Elaborating business, functional and non-functional requirements
• Preparing and presenting discovery artifacts
• Gathering critical information from meetings with stakeholders
• Defining, translating, simplifying, and prioritizing requirements
• Creating business cases and user stories
• Creating conceptual prototypes and mock-ups
• Ensuring that designed solutions meet business needs and requirements
• Performing acceptance testing
• Creating detailed reports and giving presentations
   

NICE TO HAVE:

• Knowledge of artificial intelligence mechanics and how to work with prompts
• Experience with Power BI
• Experience in building JSON and XML documents and using them in functional specifications
• Exposure to engineering software (CAD/CAM, PDM/PLM, etc.)
   

COMPENSATION & BENEFITS:

• Competitive salary 
• Professional and friendly team 
• Flexible work schedule 
• Fully remote work mode
• Health insurance
• Paid vacation, sick leave, and other benefits 

Looking for a Senior (Tech lead) Java developer (ASAP)

Workload: full-time

Start: asap

Duration: long-term (3 years)

Location: EU

English: B2

We’re currently scoping a new project for one of our enterprise clients—a major global consulting firm (for whom we already manage several active maintenance and development streams across multiple entities).

We are looking to partner up to secure senior Java capacity for this account. Here are the key details of what we need:

Project Overview

• Scope: Maintenance and further development of large-scale, complex enterprise calculator applications written in Java.

• User Base & Functionality: Used by ~300 international corporate clients. Features include generating JPK/tax compliance files, financial reporting, and complex data statements.

• Team Scaling:

Immediate/Baseline Need: 1–2 Dedicated Java Developers for ongoing maintenance.

Future Scale: Up to 5 specialists as planned platform expansions roll out.

Specifically, we are looking for someone who could:

Join a client discovery call in 1–2 weeks as a potential Head of Development / Lead Architect (or a senior technical authority who will shape the team’s delivery).Transition into the project to drive technical execution and help scale the team as development ramps up.

We are an E-commerce advertiser working across high-volume performance campaigns. We’re looking for an experienced Email Marketing Specialist who knows how to drive performance for fast-growing DTC brands. You’ll own the strategy and execution of high-impact email campaigns—from concept to inbox. You know how to blend creativity with data, and you’re always looking for ways to optimise and improve.
 

You'll collaborate closely with designers, analyse performance metrics, and ensure every email delivers real ROI.
 

What you'll do

• Plan, build, and optimise email campaigns for a variety of DTC brands
• Work closely with designers: write clear briefs, review creatives, and ensure top-quality output
• Develop smart segmentation strategies based on behaviour, customer status, and lifecycle stage
•  Manage technical aspects like IP/domain warm-up, inboxing health, and overall deliverability
•  Set up and run A/B tests, track performance, and report on channel effectiveness and ROI
•  Apply proven best practices and continuously iterate based on what works
   

About you

• 3+ years of experience in email marketing (preferably in the DTC space) or a related role
• Comfortable working with email marketing platforms and analytics tools
• Must have previous experience with Klaviyo
• Experienced in A/B testing with a strong analytical mindset
• Able to interpret data, identify trends, and turn insights into action
• Familiar with technical aspects like deliverability and IP/domain setup
• Exceptionally organised, you can manage multiple projects without missing a beat
•  Data-driven, curious, and always looking to test, learn, and grow

• Conversational in English, 

   

Bonus points if…

• You’re passionate about DTC brands and love diving into what makes their audience tick
• You enjoy crafting high-quality content and messaging that resonates
•  You thrive on creating smart strategies that drive engagement and long-term customer value
• You see every campaign as a chance to learn, improve, and push results further
• You have previous experience with AI tools to automate campaigns