Jobs at Djinni

Welcome to Drawer.AI!
We invite you to join our mission to shake up the AEC (Architecture, Engineering, and Construction) industry by transforming estimation processes. Harnessing the power of AI, we are revolutionising construction with Generative Design and Reinforcement Learning.

About us:
Our US-based startup raised investments from leading industry ventures and is ready for the next Series A Round in 2025. And this is just the beginning.

What it’s like to work with Drawer.AI:
Everyone’s voice counts here. Our tech team is open, flexible, and all about getting the job done to make solutions work. We’re not just writing code. We are changing how construction happens with advanced AI.
Explore opportunities to join our team and be at the forefront of innovation.
It’s time to build better!

Role Overview:

We’re looking for a Lead Support Engineer who will take ownership of our Concierge Service — helping users (mainly US-based electrical engineers) successfully complete their projects within our platform.You’ll manage a support team, oversee incoming requests, and serve as the key connection between users and our product team. This role blends team leadership, technical support, and user success management in the context of a fast-moving AI-driven product.

Key Responsibilities:

 • Lead and scale a team of 5+ tech support specialists.
 • Manage and evolve the Concierge Service experience.
 • Assist users in completing projects inside the platform, offering hands-on guidance when needed.
 • Communicate daily with US-based electrical engineers using Revit-based software.
 • Analyze user feedback and identify recurring patterns or pain points.
 • Create detailed bug reports and feature requests for the dev team (in Jira).
 • Collaborate closely with engineers and product managers to test fixes and clarify behaviors.
 • Keep internal documentation and user guides up to date.
 • Ensure high-quality, timely, and empathetic support across the board.

Requirements:

• 3+ years of experience in Customer and Technical Support roles.
 • 1+ year of experience as a Team Lead or Support Lead.

• English proficiency: Upper Intermediate or higher, especially in written communication.
 • Strong communication and leadership skills.
 • Analytical mindset with the ability to break down problems and communicate them clearly.
 • Experience working with Revit and familiarity with support or issue-tracking tools like Jira.

Nice to have:

 • Experience supporting or training users of construction software.

 • Experience working with construction drawings, ideally US-based projects.
 • Familiarity with UX/UI basics or product development.
 • Previous communication with American engineers or clients.
 • Experience working in a startup or fast-paced tech environment.
 

Join our stellar team at Drawer.AI, where excellence meets opportunity! Experience the exceptional; enjoy a competitive salary and career advancement and the outstanding work environment we take pride in. Elevate your professional journey with us – because we believe in creating success together. Build a better future with us!

A new position opened due to the high volume of work with Excel spreadsheets.

Key Responsibilities / Основні обовʼязки:

• Build complex multi-level Excel spreadsheets: calculations, logic, scenarios, interdependencies
• Create automated templates for recurring business processes
• Use Power Query, array formulas, conditional logic, find/replace/search, and data validation
• Audit and optimize Excel files: performance, cleaning, and structure normalization

• Build intuitive interfaces for non-technical users

   

Requirements / Вимоги:

• 4+ years of experience in advanced Excel engineering
• Strong command of: Power Query, Power Pivot, DAX, arrays, conditional logic, scenarios, what-if analyses, solver
• Proven ability to build automated and scalable spreadsheet solutions
• Experience working with enterprise-level systems (ERP, CRM, BI platforms)
• Participation in international Excel championships or hardcore hackathons is a plus
• Experience with VBA scripting will be an advantage

We’re building a new casino affiliate network and looking for an experienced consultant to support our launch and scale-up.

What we need:

• Strategic guidance on building affiliate infrastructure
• Advice on GEO targeting, commission models, and traffic channels
• Introductions to high-quality affiliates
• Support in mentoring our affiliate manager (no prior affiliate experience)
• Light hours (10–20/month) — paid hourly
   

Who you are:

• 5+ years in iGaming affiliation (both operator and affiliate side preferred)
• Deep understanding of casino traffic and market trends
• Connected to key affiliates and networks
• Able to move fast, cut fluff, and focus on outcomes
   

If you're interested, send a quick intro and highlight one success you're proud of.

• Project Description:

  One of the world's largest oil field service companies has a need to support a number of existing enterprise cementing web and desktop applications in continuous efforts to improve quality of shale oil wells cementing.
   
  About the Project - web/desktop enterprise cementing software.
  Our team - friendly, cooperative, open-minded team of experienced software professionals.

• Responsibilities:

  • Resolution of user reported issues and bugs
  • Support of existing features and functionality
  • Effective troubleshooting and root cause analysis
  • Working sessions with the users to collect valuable data for resolution of issues
  • Communication with US team members on the daily basis
  • Participation in a SCRUM-based development process

• Mandatory Skills Description:

  • 5+ years of experience with .Net/C#
  • 5+ years of experience with Angular 2+
  • Advanced knowledge of OOP, design patterns, SOLID principles
  • Experience in web applications development with Angular 10 or newer
  • Experience in web applications development with .NET Core 3.0 or newer
  • MS SQL Server strong experience
  • TypeScript development
  • Excellent analytical, problem solving, and debugging skills
  • Bachelor or Master's Degree in Computer Science
  • Upper-Intermediate English

• Nice-to-Have Skills Description:

  • Vanilla JavaScript knowledge
  • Bootstrap, Angular CLI, Reactive Extensions for Angular
  • Web API/RESTful server development using ASP.NET core
  • Azure Cloud Development
  • IaC and Terraform experience
  • Experience with Azure DevOps/TFS and Git
  • Understanding of Agile development methodologies
  • Oil & Gas domain knowledge
  • RXJS

• Languages:
  • English: B2 Upper Intermediate

We are looking for a Shopify Full-Stack Developer (2–4 years of experience) to join the team on a long-term basis. The ideal candidate is an independent, technically strong developer who can handle both frontend and backend tasks.

Requirements:

2–4 years of hands-on experience with Shopify

Strong knowledge of Liquid, HTML, CSS, JavaScript

Experience with Shopify API, checkout customization, and themes

Basic backend development (Node.js or similar)

Intermediate + English (spoken and written)

Responsibilities:

Maintain and improve the current Shopify store

Develop new features (checkout customization, order logic, UX enhancements)

Work with Shopify API, Webhooks, and third-party integrations

Contribute to product planning and development roadmap

About the Product:

Project is a niche print-on-demand e-commerce platform that empowers content creators, influencers, and small brands to design and sell custom merchandise. Customers can personalize apparel and accessories — including t-shirts, hoodies, tote bags, and more — using pre-built templates or by uploading their own designs directly through the website.

• Project Description:

  One of the world's largest oil field service companies has a need to support a number of existing enterprise cementing web and desktop applications in continuous efforts to improve quality of shale oil wells cementing.
   
  About the Project - web/desktop enterprise cementing software.
  Our team - friendly, cooperative, open-minded team of experienced software professionals.

• Responsibilities:

  • Resolution of user reported issues and bugs
  • Support of existing features and functionality
  • Effective troubleshooting and root cause analysis
  • Working sessions with the users to collect valuable data for resolution of issues
  • Communication with US team members on the daily basis
  • Participation in a SCRUM-based development process

• Mandatory Skills Description:

  • 5+ years of experience with .Net/C#
  • 5+ years of experience with WPF in desktop applications development
  • Advanced knowledge of OOP, design patterns, SOLID principles
  • MS SQL Server experience
  • Excellent analytical, problem solving, and debugging skills
  • Bachelor or Master's Degree in Computer Science
  • Upper-Intermediate English

• Nice-to-Have Skills Description:

  • Data visualization experience
  • Performance profiling and optimization experience
  • Experience with Infragistics, Telerik UI controls and features
  • Azure Cloud Development
  • Web API/RESTful server development using ASP.NET core
  • RabbitMQ or other message brokers experience
  • Experience with Azure DevOps/TFS and Git
  • IaC and Terraform experience
  • Understanding of Agile development methodologies
  • Oil & Gas domain knowledge

• Languages:
  • English: B2 Upper Intermediate

Join Our Team at TechVill — B2C Sales Team Leader (Evening Shift)

Hey there! 👋 TechVill is one of the fastest-growing home services companies in North America, revolutionizing the world of appliance repair. We’re looking for a skilled and proactive B2C Sales Team Leader who will not only lead our sales team but also be directly involved in the sales process — driving performance, mentoring the team, and improving systems and results.

You Are Our Ideal Candidate If

We’re looking for a results-driven professional who thrives in a structured and fast-paced environment and can combine leadership with operational excellence. Here’s what we’re looking for:

• Team Leadership: Minimum 1 year of experience managing a team of 5+ people in a sales environment. You know how to set goals, monitor progress, and drive team performance through training and daily supervision.
• Sales Experience: Solid background in B2C sales. Experience with the US and Canadian markets is a strong advantage. You know how to handle incoming leads, build trust, and convert conversations into sales.
• Analytical Thinking: Ability to analyze KPIs, identify performance gaps, and implement improvements to boost results.
• Communication Skills: Strong English (Upper-Intermediate or Advanced level). You’re diplomatic, persuasive, and able to give feedback constructively.
• Training Mindset: Confident in running training sessions and onboarding new team members.
• CRM/ERP Awareness: Basic understanding of CRM and ERP systems. You know how to use tools to track customer data and team activity.

• Availability: Able to work full-time, Monday to Friday from 2:00 PM to 10:00 PM (Calgary Time). Occasional weekend shifts (Saturday or Sunday) may be required, while maintaining a five-day workweek.

   

What You’ll Be Doing:

• Team Supervision & Training: Lead, mentor, conduct trainings and develop the sales team to maximize performance and drive revenue growth.
• Customer Outreach: Make an average of 55 calls daily to a warm base of potential customers, building strong relationships and identifying sales opportunities. Maintain a high standard of customer communication and lead by example in meeting conversion targets.
• Assessment: Understand client requirements and present tailored solutions that highlight the value of our services.
• Performance Monitoring: Track KPIs, identify weak points in team performance, and work on improvements.
• CRM Management: Accurately maintain records in our CRM system. Monitor lead stages, update statuses, and ensure data cleanliness and transparency for reporting.
• Problem-Solving: Identify blockers in real-time, support team in resolving complex customer inquiries, and escalate technical issues when needed.
• Analytics: Review performance data daily, highlight trends or red flags, and collaborate with leadership on improving processes and scripts.

• Customer Experience Focus: Ensure that each client interaction is professional, empathetic, and geared toward a solution — whether you or your team are on the call.

   

What You Will Get:

• Flexible remote work arrangement.
• Competitive payment in USD.
• Career growth opportunities and professional development support.
• Future relocation prospects to Canada.
• A supportive and collaborative team environment.

• Fully English-speaking work culture.

   

Why TechVill? We’ve built something special:

• #1 Repair Company: Recognized as the best in the city by a top appliance manufacturer.
• 40,000+ Happy Customers: Our reputation is built on trust and exceptional service.
• Rapid Expansion: In 2024, we grew into three new cities and now operate in four major Canadian markets. In Q1 2025, we expanded further, launching in three U.S. states and an additional Canadian province.
• Big Ambitions: Our goal is to expand to six more cities next year and reach 120 locations across North America by 2030.

• Award-Winning Excellence: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

   

Ready to lead a high-growth sales team and make an impact? Apply now and let’s build something amazing together! 🚀

Full-time office, Kyiv!

Delasport — Implementing Technological Solutions Here and Now.

Delasport is an iGaming Software company providing Sports Betting & Online Casino software, and turnkey B2B solutions. Established in 2010, Delasport delivers a one-stop-shop solution of Sports Betting and Online Casino from a White-Label, with a full range of management services to a Plug&Play iFrame and a complete Turnkey. We are looking for the top talents to join our team in R&D centre in Kyiv.

RESPONSIBILITIES

• Design and maintain database systems, ensuring high availability and reliability tailored to each end user’s role
• Implement databases aligned with specific user information needs and operational requirements
• Define user permissions and facilitate precise data distribution, ensuring timely and accurate access
• Leverage high-speed transaction recovery techniques and establish regular data backups to ensure data integrity
• Minimize database downtime, tuning parameters to maximize query performance and responsiveness
• Provide both proactive and reactive data management support to ensure uninterrupted operations
• Develop, enforce, and document comprehensive database policies, procedures, and standards
• Conduct regular tests and evaluations to safeguard data security, privacy, and integrity

• Monitor database performance, apply updates, and implement patches to maintain optimal operation

   

REQUIREMENTS

• Experience: Proven background in database administration, IT, database architecture, or a related field
• Technical Skills: Hands-on experience with database standards and end-user applications
• Data Integrity & Security: Strong knowledge of data backup, recovery, security, and integrity protocols for SQL or NoSQL engines
• System Proficiency: Experience with GNU/Linux server environments
• Database Design: Familiarity with database design principles and documentation practices
• Programming Knowledge: Basic familiarity with programming languages
• Problem Solving: Strong analytical skills with a capacity to approach challenges algorithmically

• Education: BS degree in a computer discipline or a relevant certification

   

NICE TO HAVE

• Expertise with MySQL and PostgreSQL
• Familiarity with cloud technologies like GCP and AWS

• Experience with version control systems such as GitHub and Bitbucket

   

WHAT WE CAN OFFER YOU

• Modern office in Podil with an uninterruptible power supply and the Internet
• Personal time off (21 business days of paid vacation, paid days on special occasions, sick leaves, emergency days off)
• Public holidays
• Health insurance with the broker which is available from the first month of cooperation
• Life insurance with the broker which is available from the first month of cooperation
• Modern technical equipment
• English courses with native speakers
• Ukraine-based educational programs
• Sports activities reimbursement
• Corporate entertainment
• Happy hours on Fridays
• Gig contract support

We’re looking for a creative and detail-oriented Web & Graphic Designer to help us craft high-converting, visually compelling designs on an hourly contract basis.

If you don’t just rely on templates, but instead create tailored, thoughtful design experiences for each project — this role is for you.

Key Responsibilities:

• Design modern, responsive landing pages that are visually appealing and conversion-optimized
• Create high-quality, on-brand visual content for web, social media, and marketing campaigns
• Collaborate with creative and marketing teams to brainstorm ideas and bring concepts to life
• Develop mood boards, style guides, wireframes, and high-fidelity mockups
• Ensure design consistency with brand guidelines and project goals
• Manage multiple projects simultaneously while meeting tight deadlines
• Stay up to date with current design trends, tools, and best practices

Requirements:

• Strong portfolio demonstrating experience in modern web design and graphic work
• 1+ years of experience in a design role (agency or content-driven environment preferred)
• Proficiency in Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign), and/or Canva
• Solid understanding of UX/UI principles, especially for high-performing landing pages
• Ability to design for responsiveness across desktop, tablet, and mobile
• Good knowledge of design fundamentals: typography, layout, color theory, hierarchy, and accessibility
• Excellent communication and organizational skills
• A proactive mindset, strong attention to detail, and passion for creativity

Bonus Points:

• Experience creating marketing materials, ads, or digital assets for performance campaigns
• Familiarity with prototyping tools like Adobe XD, Webflow, or similar
• Understanding of basic HTML/CSS for communicating with developers

Submit your portfolio + $/h rate.

Lumitech is a fast-growing software development company focused on delivering top-tier digital solutions for clients across the globe. We're driven by innovation, autonomy, and a deep commitment to quality. As we continue to expand, we're looking for a proactive and independent Digital Marketing Specialist to strengthen our online presence.

About the Role:

We're seeking a highly autonomous and results-driven Digital Marketing Specialist to lead our social media efforts. You’ll be responsible for creating and executing engaging content strategies for LinkedIn, Facebook, and Instagram, while working closely with our SEO specialist to ensure consistency and alignment across all digital touchpoints.

Key Responsibilities:

• Own and manage the company's social media presence (LinkedIn, Facebook, Instagram)
• Plan, create, and schedule engaging content that reflects our brand voice and values
• Proactively suggest and implement improvements in digital marketing processes
• Collaborate with the SEO specialist to align efforts and maximize visibility
• Track, analyze, and report on performance metrics, using data to refine strategy
• Stay up to date with industry trends and best practices in digital and social media marketing

Requirements:

• Experience in the software/IT services industry
• 2+ years of experience in digital marketing with a focus on social media
• Proven ability to work independently and take ownership of initiatives
• Strong writing and content creation skills in English
• Familiarity with SEO and how it integrates with social media efforts is a plus
• Analytical mindset and attention to detail

What We Offer:

• Autonomy and flexibility — we trust you to do your job
• A creative and supportive team environment
• Opportunity to make a real impact on brand growth
• Competitive compensation (based on experience and availability)

We are currently looking for Angular Developer for our Mixed Development Team working in cooperation with Storage company based in Tel Aviv - the are such investors as Dell Capital, NVIDIA.

Requirements:

• Experience and understanding of Angular, JavaScript, TypeScript, CSS.
• Knowledge and understanding of Front End architecture and experience in building large-scale Web Applications.
• Experience in the development of network, storage, server, or virtualization management systems — an advantage
• Development experience in Databases, protocols (REST, SOAP, etc.)
• English, sufficient for interviews and participation in meetings (B2).

• Ability to drive UI/UX development providing guidance to UI/UX designers.

   

We offer:

• Remote work, mixed international team, cutting-edge technologies, and flexible working hours.
• The project that you are not ashamed to write about in your resume.
• High salaries and bonuses.
• A friendly team with experienced mentors instead of bosses.

Dear candidates, your resume will be reviewed by a technical specialist within a week. If you successfully pass the technical screening, HR will contact you.

Hello! We are seeking a talented IT Lead Generation Specialist to join our growing team and drive the expansion of our client base. If you have a passion for creating successful lead-generation strategies and a proven ability to deliver exceptional results, we want to hear from you!

Responsibilities:

- Manage lead generation campaigns on the LinkedIn and Upwork platforms;

- Create and customize compelling cover letters to pitch services to prospects;

- Establishing effective communication with potential clients;

- Understanding and clarification of the client's needs, facilitating sales activities;

- Develop and maintain relationships with potential clients through the website, social media, company LinkedIn, agency profiles, etc.

- Conduct business correspondence;

- Monitoring, recording, and generating reports for all active clients, including data and statistics maintenance.

Qualifications:

- 0-12 months of experience in a similar role as an IT Lead Generation Specialist or a related position;

- At least an Upper-Intermediate level of English;

- Experience with LinkedIn and Upwork;

- Proficiency in utilizing lead generation tools, marketing automation platforms, knowledge of CRM systems, and Google Workspace;

- Excellent communication and presentation skills, with the ability to articulate the value proposition to potential clients;

- Good skills in writing custom cover letters.

Good to know:

-Marketing solutions for companies;

-Skills of copywriting.

What you will have with us:

- Regular Performance review;

- Opportunity to learn and improve your English;

- Flexible work schedule;

- Well-equipped office;

- Career Path and growth opportunities.

We are looking for a talented and insightful copywriter to create high-quality, engaging, and well-structured content for our company blog and Medium publication.
 

If you have experience writing blogs on Medium and can present complex ideas in a simple and captivating way, we would love to have you on our team!

Contract-based work, 8–12 articles per month, payment per article.

Responsibilities:

• Write and edit long-form articles for the company blog and Medium, focused on industry-related topics, product insights, and thought leadership
• Conduct deep research on topics and trends to support strong, credible content
• Collaborate with the marketing and product teams to develop article concepts and editorial plans
• Maintain a consistent brand tone of voice across all written materials
• Create content that is both informative and easy to understand for a broad audience
• Optimize texts for readability, engagement, and basic SEO (headlines, structure, keyword usage)
• Suggest headlines, summaries, and call-to-actions that support distribution
• Ensure high editorial quality: grammar, structure, clarity, and logical flow
   

Requirements:

• Experience in writing and publishing articles on Medium (having a portfolio or links to published materials is mandatory).
• Proficiency in English.
• Ability to structure information and present ideas clearly and logically.
• Creativity and the ability to work with different content formats.

• Attention to detail and adherence to deadlines.

   

Preferred Qualifications:

• Experience with SEO text optimization.
• Experience writing articles on various topics (technology, marketing, business, lifestyle, etc.).
• Skills in using graphic editors for content design.

Project Description:

Data Catalog program is an initiative to develop a centralized data management platform by bringing together all Group's data sources. The platform intends to contain suite of applications to manage different aspects around Data Governance specially:
• Metadata Management across all applications with heavy focus building data catalog, identifying relationships across metadata, creating and managing tag hierarchies based on business context
• Cloud based offerings to business and application users for accessing data catalog and associated data by creating unified Data Layer on top of all data sources. This will enable data consistency across and will serve an input to superior analytics helping drive business with meaningful insights
• Promote self-service model for managing various aspects of data governance
• Centralize risk management around data and improve regulatory data compliance requirements

The platform has been built on leading edge technologies with the focus on developing potential machine learning and data mining capabilities.

Responsibilities:

Metadata Management
• Lead onboarding of data providers onto the Data Highway platform
• Manage the complete onboarding process (end to end) of data dictionaries and related datasets related to the assigned applications
• Develop a subject matter expertise on the data dictionaries, datasets and relationships between different datasets for the assigned applications
• Ensure the data quality of data dictionaries and underlying datasets for the assigned applications. This will include working actively with data providers in resolving any conflicts, issues pertaining to data dictionaries, datasets available on Data Highway for the assigned applications

System Analysis
• Develop deep functional knowledge on Data Highway suite of applications
• Lead and drive the system improvements across the Data Highway's suite of applications
• Develop detailed functional solution for the proposed enhancements and work with technology partners from implementation purposes
• Develop detailed understanding of underlying data model for each of the above-mentioned applications
• Work with UX/UI designers in case of any user interface-related requirements.
• Develop and execute test cases pertaining to enhancements
• Manage backlog of enhancements for the assigned module/sub-module within an application
• Work diligently on resolving any production issues reported by business users
• Coordinate with end users during UAT execution and work with development team to resolve any open issues in timely manner
• Work with release management team to ensure all the planned items are released as per release plan

User Engagement and Operational Process Improvement
• Engage users at all levels i.e. data providers, business users, stake-holders
• Conduct user trainings, demos on Data Highway suite of applications when required
• Actively seek user feedback on the features they use with the goal of getting a sense of any user experience issue, potential enhancements/improvements
• Provide monthly updates to senior management team on the current state of their assigned applications, enhancements/improvements
• Strive to make the overall process more efficient either by proposing any potential automations or building new capabilities within the Data Highway suite of applications

Mandatory Skills Description:

• Bachelor Degree in Information Technology, Computer Science, Data Science or relevant 5+ years of experience
• Proven experience in a technical BA position
• Analytical mindset with good attention to detail
• Practical experience in both reading and documenting functional requirements
• Solid SQL knowledge.
• Data modeling knowledge. Should be comfortable in understanding data model either via an ER diagram or reading through data dictionaries.
• Good Excel knowledge. Should be comfortable performing vlook ups, creating pivot tables.
• Self-starter attitude and ability to work independently
• Excellent communication skills
• Team-player and ability to build strong working relationships amongst diverse peers
• Prior experience working with APIs, and/or Kafka data streaming.

Nice-to-Have Skills Description:

• Master's Degree in Information Technology, Computer Science, Data Science
• Enterprise data governance experience specially around creating/maintaining data catalog, data dictionaries, identifying data lineage across multiple applications
• Past experience with Collibra and/or Solidatus
• Subject matter expertise in one or more functional areas in the banking sector
• Understanding of agile software development methodologies
• Prior development experience helpful but not necessary
• Experience with large-scale datasets and/or transactional data
• Prior experience with reconciliation and data quality reporting

Languages:

English: B2 Upper Intermediate

As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.

Key Responsibilities

• Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
• Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
• User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
• Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
• Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.

• Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.

  Qualifications

• 3 + years in a customer or technical support role within technology, neobanking, or financial services.
• Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
• Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
• Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.

• Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.

  Nice to Have

• Experience supporting debit‑card products or KYC/AML processes

  Why COCA?

• Enhanced annual leave + Bank holidays
• 1 paid day off to celebrate your Birthday each year
• Annual training allowance
• Annual performance bonus pay
• Extensive opportunity to grow your career at an innovative FinTech
• Be at the forefront of crypto adoption in a high-growth, mission-driven company.
• Fully remote with flexible hours and bonus opportunities.
• Help shape the marketing tech stack and user engagement strategy from the ground up.