COCA Wallet
COCA is at the forefront of the financial revolution, seamlessly integrating blockchain technology with everyday financial transactions through its innovative non-custodial wallet and debit card solutions. With a clear vision to make cryptocurrency as straightforward and widely accepted as traditional fiat currency, COCA is paving the way for a new era in the financial industry.
Key Value Propositions
- Non-Custodial Security: COCA employs MPC technology to eliminate the traditional vulnerabilities associated with private keys, enhancing user control and security.
- Global Accessibility: COCA’s debit cards are accepted by over 40 million merchants worldwide, making it easy for users to spend their crypto just like fiat money.
- Seamless Integration: The COCA wallet integrates with major mobile payment systems like Apple Pay and Google Pay, providing a frictionless transaction experience.
- Comprehensive Financial Tools: From real-time crypto-fiat exchanges to offering rewards, COCA offers a range of services that cater to all user needs in one platform.
Traction to Date
Since its launch, COCA has experienced exponential growth, now supporting over 700,000 wallets across more than 50 countries within just six months of operation. The platform has witnessed a 156% growth in user base in the second quarter alone, demonstrating significant market demand and user trust.
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· 43 views · 14 applications · 30d
Social Media Manager
Full Remote · Worldwide · 3 years of experience · Upper-IntermediateWe are seeking a Social Media Manager with a strong Web3 background to lead and grow COCA’s B2C social media presence. This role requires a deep understanding of the crypto landscape, sharp content creation skills, and the ability to build and nurture a...We are seeking a Social Media Manager with a strong Web3 background to lead and grow COCA’s B2C social media presence. This role requires a deep understanding of the crypto landscape, sharp content creation skills, and the ability to build and nurture a vibrant online community.
Key Responsibilities
- Social Strategy: Develop and implement a social media strategy aligned with COCA’s brand and marketing goals to drive adoption and engagement.
- Content Creation: Craft engaging content (text, images, videos) tailored for platforms such as X (Twitter), Telegram, Discord, and LinkedIn. Use real-time marketing to stay relevant in the crypto discourse.
- Calendar Management: Maintain a dynamic social content calendar in sync with broader marketing initiatives including new promos, PR, and partnership campaigns.
- Community Engagement: Foster strong relationships by actively engaging with users, responding to comments and DMs, and participating in relevant conversations.
- Trend Spotting: Monitor the Web3 landscape to identify and act on trends and reactive opportunities.
- Performance Analytics: Track, analyze, and report on key performance metrics to continuously improve social media effectiveness.
- Cross-functional Collaboration: Work closely with product, marketing, and communications teams to ensure cohesive messaging and campaign execution.
Qualifications
- Proven experience managing social media in a crypto or fintech company.
- Strong copywriting and content management skills, with a portfolio to show.
- Deep familiarity with Crypto Twitter, Telegram, Discord, LinkedIn and their best practices.
- Demonstrated ability to create engaging visuals. Short-form videos is a bonus.
- Analytical mindset with hands-on experience in Analytics tools.
- Fluent in crypto jargon and passionate about the Web3 ecosystem.
- Knowledge of SEO and digital marketing fundamentals.
- Ability to produce actionable insights through social media analytics.
Comfortable with feedback loops and taking ownership of tasks from start to finish.
Benefits:
- Enhanced annual leave + Bank holidays
- 1 paid day off to celebrate your Birthday each year
- Flexible working hours and remote working
- Annual training allowance
- Annual performance bonus pay
- Extensive opportunity to grow your career at an innovative FinTech
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· 29 views · 1 application · 30d
CRM Activation and Retention Lead
Full Remote · Worldwide · 3 years of experience · Upper-IntermediateWe're looking for a data-driven and product-oriented Activation & Retention Lead to own the lifecycle and retention strategy across our mobile app. Your primary mission: turn registered users into active, high-value users — buyers, swappers, stakers, card...We're looking for a data-driven and product-oriented Activation & Retention Lead to own the lifecycle and retention strategy across our mobile app. Your primary mission: turn registered users into active, high-value users — buyers, swappers, stakers, card users, and depositors.
You’ll design, execute, and optimize automated user journeys across CRM, email, push, and in-app messaging, driving long-term user engagement and growth.
Key Responsibilities
- Own lifecycle marketing: Develop and execute strategies to activate new users, increase product adoption, and retain users over time.
- Journey optimization: Set up and refine multi-channel campaigns across email, in-app, push notifications, and SMS using Braze.
- Segment & personalize: Use behavioral and event-based segmentation to deliver personalized content at each stage of the user journey.
- Growth analytics: Analyze user behavior, cohort performance, and campaign effectiveness to identify levers for growth.
- A/B testing: Constantly test creatives, timings, and messaging strategies to maximize engagement and conversion.
- Cross-functional collaboration: Work closely with product, analytics, design, and support to ensure lifecycle programs align with user needs and product goals.
- Own KPIs: Track and report on core lifecycle metrics such as activation rate, retention, feature adoption, and LTV.
Requirements
- 3+ years of experience in lifecycle/retention marketing, ideally within mobile-first fintech or crypto apps.
- Proven success running activation and retention through programs like Braze.
- Strong understanding of user behavior and app funnels in non-custodial wallets or DeFi products (a major plus).
- Experience in data-led campaign design with tools like Amplitude or Branch.
- Ability to independently manage campaign development from strategy to execution.
- Deep familiarity with user journey building, personalization logic, and event-driven automations.
- Excellent written communication and UX copywriting skills for customer messaging.
Bonus Skills
- Familiarity with Web3 environments, DApps, and crypto terminology.
- Experience with SQL or basic data querying.
- HTML knowledge
Why COCA?
- Enhanced annual leave + Bank holidays
- 1 paid day off to celebrate your Birthday each year
- Annual training allowance
- Annual performance bonus pay
- Extensive opportunity to grow your career at an innovative FinTech
- Be at the forefront of crypto adoption in a high-growth, mission-driven company.
- Fully remote with flexible hours and bonus opportunities.
- Help shape the marketing tech stack and user engagement strategy from the ground up.
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· 158 views · 56 applications · 23d
Customer support agent
Full Remote · Worldwide · 3 years of experience · Upper-IntermediateAs a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and...As a Customer Support Agent, you will be the frontline voice of COCA, ensuring our users have a smooth and delightful experience. You will resolve inquiries across chat, email, and our community forum, educate users on product functionality, and contribute to a growing knowledge base that empowers our customers to self‑serve.
Key Responsibilities
- Multichannel Support: Respond promptly and professionally to user inquiries via live chat, email, and community channels, maintaining a CSAT of 90% +.
- Complex Issue Resolution: Diagnose and resolve a wide range of issues related to feature usage, account management, transfers, debit cards, cryptocurrency transactions, and wallet operations.
- User Education: Provide clear, step‑by‑step guidance, empowering customers to navigate the platform and leverage advanced features.
- Knowledge Base Ownership: Draft and maintain self‑help articles, macros, and internal runbooks to boost first‑contact resolution and reduce ticket volume.
- Cross‑Team Collaboration: Escalate bugs and systemic issues to Product & Engineering via Jira, and relay customer insights that shape our roadmap.
Process Improvement: Identify recurring pain points, propose workflow automations, and champion best practices that raise support efficiency.
Qualifications
- 3 + years in a customer or technical support role within technology, neobanking, or financial services.
- Hands‑on experience with Freshdesk, Zendesk, or similar incident‑tracking tools, plus strong workflow knowledge of Atlassian Jira/Confluence.
- Solid understanding of cryptocurrency fundamentals (e.g., on‑chain transactions, gas fees, wallet security).
- Exceptional written and verbal English; able to translate technical jargon into plain‑language solutions.
Proven customer‑centric mindset: empathy, patience, and a genuine desire to help.
Nice to Have
Experience supporting debit‑card products or KYC/AML processes
Why COCA?
- Enhanced annual leave + Bank holidays
- 1 paid day off to celebrate your Birthday each year
- Annual training allowance
- Annual performance bonus pay
- Extensive opportunity to grow your career at an innovative FinTech
- Be at the forefront of crypto adoption in a high-growth, mission-driven company.
- Fully remote with flexible hours and bonus opportunities.
- Help shape the marketing tech stack and user engagement strategy from the ground up.