Jobs

About the Role

We are looking for a skilled Platform Engineer to join our payments team. In this role, you will be responsible for integrating and maintaining payment providers across multiple platforms, resolving technical issues, and developing robust payment solutions. You will work closely with product, QA, and business teams to ensure seamless payment flows for our customers worldwide.

Key Responsibilities
• Configure payment providers across multiple platforms, including PayAdmit, Corefy, and similar PSP/orchestration solutions.
• Manage end-to-end setup of payment methods, merchant accounts, routing rules, and cascading logic within payment platforms.
• Investigate, debug, and resolve bugs and issues related to payment processing, transaction failures, and provider integrations.
• Build and maintain RESTful APIs and webhooks to connect internal systems with third- party payment gateways.
• Monitor platform performance, transaction success rates, and provider uptime; proactively identify and address bottlenecks.
• Collaborate with QA engineers to write and maintain automated tests for payment flows.
• Participate in code reviews, technical discussions, and contribute to architectural decisions.
• Write clear technical documentation for integrations, configurations, and internal processes.

Required Qualifications
• 2+ years of experience in software development or platform engineering, with a focus on payment systems.
• Hands-on experience configuring at least one payment orchestration or PSP platform
(e.g., payAdmit, Corefy, Checkout.com, Stripe, Adyen, or similar).
• Solid understanding of REST APIs, JSON, and webhooks.
• Experience with debugging tools, log analysis, and monitoring platforms.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills in English (written and verbal).

Nice to Have
• Familiarity with multiple payment platforms and provider ecosystems.
• Knowledge of PCI DSS compliance requirements and secure coding practices.
• Experience with cloud infrastructure (AWS, GCP, or Azure).
• Familiarity with containerization tools such as Docker and Kubernetes.
• Understanding of financial reconciliation, chargebacks, and settlement processes.
• Develop and maintain integration code for payment providers using Java, PHP, and/or Node.js.
• Proficiency in one or more backend languages: Java, PHP, or Node.js.

What We Offer
• Competitive salary and performance-based bonuses.
• Flexible working hours and remote-friendly environment.
• Opportunity to work with a global payments ecosystem and cutting-edge fintech products.
• Professional development budget and conference attendance support.
• Collaborative, transparent, and growth-oriented team culture.
 

About the Role

We are looking for a skilled Middle+ Python Backend Engineer to join our team and work on building scalable backend systems using AWS serverless architecture.

This role involves working with high-load systems, optimizing performance, and actively contributing to architecture improvements and refactoring of existing solutions.

Involvement on project - up to 3 months 

Responsibilities:

• Design, develop, and maintain backend services using Python (Django / DRF)
• Build and evolve serverless and event-driven architectures (AWS Lambda, EventBridge)
• Develop and maintain RESTful APIs and CRUD endpoints
• Integrate with AWS services such as Cognito, SES, SNS, API Gateway, Secrets Manager, etc.
• Work extensively with PostgreSQL: write and optimize complex SQL queries, implement procedures, triggers, indexes, and constraints
• Optimize performance for high-volume data processing
• Refactor legacy code and improve overall system architecture
• Set up and maintain CI/CD pipelines
• Implement and maintain alerting, notification, and rule-based backend flows
• Perform debugging, testing, and troubleshooting
   

Requirements:

• 4+ years of experience in backend development with Python
• Strong hands-on experience with Django / Django REST Framework
• Solid experience with AWS Lambda
• Good knowledge of AWS ecosystem, including: Cognito, SES, SNS, API Gateway, EventBridge, CloudFormation
• Strong experience with PostgreSQL
• Experience building event-driven / serverless systems
• Experience with API development and CRUD operations
• Understanding of alerting/notification systems or rule-based backend workflows
• Experience with CI/CD pipelines and deployment troubleshooting
• Ability to work with legacy code, refactor duplicated logic, and improve architecture
• Experience with performance optimization in high-load systems
• Strong debugging and testing skills

We’re looking for a hands-on Marketing Manager/Head of Marketing to drive lead generation across Website, Upwork, Outreach, and Events — and power our sales team with top-tier content, positioning, and analytics.

You’ll own the full marketing funnel, shape our brand presence, and work side-by-side with Sales and the CEO to turn strategy into pipeline and pipeline into deals.

👉 Day-to-day tasks/ Responsibilities:

1. Multi-Channel Lead Generation

— Develop and execute a marketing strategy to generate qualified leads from multiple channels: Website, Upwork, Outbound (LinkedIn/email), and Conferences.
— Optimize website content, structure, SEO, and UX to drive inbound traffic and increase form submissions.
— Collaborate with the Upwork team to maintain a high-converting agency profile, improve visual content, and support strategic positioning to attract invites and boost proposal win rates.
— Coordinate outbound campaign assets for SDRs: write and test LinkedIn/email messages, follow-up sequences, and landing pages tailored to ICP segments.
— Support preparation and lead capture efforts for conferences and events: messaging, collateral, contact enrichment, and post-event follow-up strategy.

2. Funnel Ownership & Channel Analytics

— Maintain and update a multi-channel marketing funnel dashboard to track top-to-bottom performance (Traffic → Lead → MQL → SQL → Deal).
— Analyze performance by channel (Website, Upwork, Outreach, Conferences) including conversion rates, lead quality, and CAC.
— Continuously run A/B tests on messaging, positioning, landing pages, and outreach sequences to improve conversion at each stage.
— Present actionable insights and recommendations at weekly Marketing+Sales syncs.

3. Sales Enablement

— Prepare and maintain sales enablement assets: pitch decks, case studies, one-pagers, proposals, and objection-handling templates.
— Collaborate with the sales and leadgen teams to align on messaging, industry segmentation, and campaign content.
— Create and maintain templates for discovery calls, follow-up emails, and proposals.
— Ensure Upwork, Clutch, DesignRush, and other listings reflect current positioning, services, and portfolio.

4. Positioning & Brand Development

— Develop and evolve the company’s value proposition, tone of voice, and key messaging aligned with CEO and company strategy.
— Maintain visual and messaging consistency across all marketing and sales materials.
— Work with the designer to ensure high-quality visual identity across website, presentations, and social channels.
— Coordinate sourcing and publishing of client reviews, testimonials, and Clutch case studies.

5. Content & Social Media Management

— Prepare social media posts and stories for the CEO (LinkedIn, Instagram): planning, writing, and publishing.
— Coordinate or write blog posts, newsletters, and guest articles aligned with ICP pain points and keywords.
— Manage and grow WeSoftYou’s Upwork and B2B marketplace content strategy.
— Assist with podcast ideation and post-production workflows when relevant.

6. Cross-Functional Collaboration & Process Management

— Lead the weekly Marketing+Sales sync: ensure full alignment across campaigns, events, leadgen, and follow-ups.
— Act as the point of contact for external contractors (designers, writers, PR) and internal collaborators (SDRs, Sales, CEO).
— Maintain internal SOPs, documentation, and playbooks for repeatable campaign workflows.
— Coordinate pre-event, in-event, and post-event marketing activities with Ops and Sales.

 

👉 Job Requirements:

— 5+ years of experience in B2B marketing in IT (outsourcing/product/agency) company.
— Proven track record of driving qualified leads via website, outbound campaigns, Upwork, and events.
— Strong experience working side-by-side with Sales, SDRs, and Founders to create pipeline-generating campaigns.
— Hands-on experience crafting and testing outbound messaging (LinkedIn/email), sequences, ICP-based landing pages.
— Ability to own and optimize the marketing funnel from traffic to SQLs and opportunities (multi-channel attribution).
— Experience managing website conversion flows — from content to forms to follow-up
— Skilled in preparing sales enablement materials: decks, one-pagers, proposals and objection-handling assets.
— Deep understanding of ICP pain points and ability to translate them into high-converting content (blogs, cases, LinkedIn posts).
— Strong analytical mindset: confident working with funnel metrics, lead quality tracking, and campaign performance reviews.
— Advanced written English.

What we offer

📈 Professional Growth

— Ambitious goals and interesting projects, including Formula-1 marketing initiatives

— Transparent performance reviews and feedback process

— Opportunities for both vertical and horizontal growth

😌 Comfortable Working Conditions

— Flexible working hours

— Provision of required equipment

— Remote working model

🎁  Benefits Program

— 20 working days of fully paid vacation

— Free tax reporting support

— Support with individual entrepreneurs’ accounting and questions

— Financial support and additional days off for special occasions (marriage, childbirth, etc.)

About the role

We're hiring in partnership with a global consulting company for a project with a major UK-based media & telecom company.

You'll join a newly formed SFV Tooling team — building internal tooling that helps editorial staff create and manage short-form video content across the organisation. Greenfield product, cross-functional Agile team, real impact on how media content is produced at scale.

React frontend + Node.js/TypeScript backend. AWS infrastructure. High standards for code quality, testing and operational excellence.
 

What you'll do

• Lead design and development of complex product features end-to-end
• Review code, give constructive feedback, raise the bar for the whole team
• Write tests with TDD approaches — quality and coverage are non-negotiable
• Own technical documentation and take responsibility for it
• Troubleshoot and resolve production incidents, including out-of-hours when needed
• Work closely with product, project and technical leads to shape implementable specs
• Participate in and lead Agile ceremonies as needed
• Collaborate with third-party providers where required
   

Must have

• Strong production experience with React, TypeScript, Node.js
• Solid understanding of web architecture and key technologies
• TDD and broader QA/testing expertise
• Experience with CI/CD pipelines, ideally AWS CodeBuild
• Knowledge of non-functional concerns: monitoring, performance, security, scalability
• Agile project experience in professional software teams
• English — written and spoken, required. Direct communication with UK-side stakeholders
   

Nice to have:

• Experience across multiple codebases simultaneously
• Mentoring junior/mid engineers
• AWS hands-on experience beyond pipelines
   

What's in it for you

• Work on a high-visibility product inside a globally recognised media brand
• Enterprise-level processes with product team flexibility
• Remote engagement
• Strong engineering culture: pairing, reviews, continuous delivery

Job Description

We are looking for experienced full-stack developer with 6–8 years frontend and 3+ years advanced React experience

• React.js,
• Redux/Context API
• Material UI
• Chart.js/D3.js
• REST/GraphQL APIs

Job Responsibilities

Design and implement advanced UX-driven portals, enabling customers to configure and manage services through intuitive interfaces.

• Develop feature-rich React front-end applications.
• Integrate portals with backend services via REST/GraphQL.
• Implement visualizations and dashboards for usage and analytics.
• Ensure maintainable, scalable UI architectures.

Department/Project Description

Our client is a global leader in cloud security, enabling organizations to securely transform their networks and applications for a mobile and cloud-first world. Through its Zero Trust Exchange™ platform, it provides fast, secure, and seamless access to applications, regardless of device, location, or network. Trusted by thousands of enterprises, their products help reduce risk, lower IT costs, and deliver a better user experience by replacing traditional on-premises security with a modern cloud-delivered approach.

You will work on UX-Driven Portal Development focuses on building modern, user-friendly portals that enhance customer experience and simplify service management.

About the Role

We are looking for a proactive QA Automation Engineer with a strong interest in modern AI technologies. This role is ideal for someone who is comfortable working in fast-moving environments, can operate with limited initial specifications, and is eager to leverage AI tools (LLMs and agents) to enhance testing processes.
 

Key Responsibilities

• Design, develop, and maintain automated test solutions
• Contribute to and define test strategies and QA processes
• Use modern AI tools (LLMs, agents) to accelerate QA activities such as:
  • Test design
  • Test script generation
  • Requirements analysis
• Proactively communicate with cross-functional teams
• Work effectively in early-stage environments with evolving requirements

Must-Have Requirements

• Hands-on experience using modern AI tools (LLMs/agents) in QA workflows
• Strong understanding of how to apply agentic capabilities within testing processes
• Solid background in test automation using tools such as Playwright, Selenium, or Cypress
• Ability to work independently without detailed specifications in the initial phase
• Strong initiative and proactive, clear synchronous communication

Nice to Have

• Experience defining or improving test strategies
• Understanding of standard enterprise Software Development Lifecycle (SDLC)
• General familiarity with AI agent platforms or agent-based systems

• By applying for this position, you may join one of the most respected and rapidly growing institutional investors globally. Our client is a professional investment management organization that manages funds to ensure long-term sustainability. The company invests across all major asset classes, including public equity, private equity, real estate, infrastructure, and fixed-income instruments, with offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg, and Mumbai.
  
  The client attracts and selects high-caliber individuals from top-tier institutions worldwide. Joining the team offers the opportunity to work with diverse and inspiring colleagues and approachable leaders, engage in stimulating work within a fast-paced and intellectually challenging environment, and gain accelerated exposure and responsibility. There are also global career development opportunities and the motivation of contributing to an important social purpose grounded in strong principles. The organization maintains a deeply rooted culture centered on integrity, partnership, and high performance.
  
  If you are passionate about performance, value a collegial and collaborative culture, and uphold the highest standards of integrity, this opportunity may be right for you.

• Responsibilities:

  The Technical Lead will oversee the technical strategy and execution of fintech projects, managing a distributed team of Python developers and ensuring seamless delivery on AWS infrastructure. This role merges technical leadership, people management, and client communication, requiring a proactive and empathetic approach to both technology and team development.
  Key Responsibilities
  • Lead and coordinate a remote development team across multiple time zones to deliver high-quality fintech software solutions.
  • Oversee project architecture, development, deployment, and performance optimization using Python and AWS.
  • Ensure robust, scalable, and secure system design aligned with fintech industry standards and compliance requirements.
  • Build and maintain strong client relationships, providing regular progress updates and strategic technical insights.
  • Conduct regular performance reviews, one-on-one check-ins, and mood monitoring to foster engagement and well-being within the team.
  • Mentor engineers, support professional growth, and encourage knowledge sharing across teams.
  • Manage project timelines, risks, and dependencies in accordance with agile principles.
  • Identify and drive improvements in development processes, collaboration practices, and product quality.
  • Collaborate with product managers and business stakeholders to align technical solutions with strategic goals.

• Mandatory Skills Description:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 8+ years of experience in software engineering with at least 2 years in a technical leadership role.
  • Proven expertise in Python development (Django, FastAPI, Flask, or equivalent).
  • Solid experience with AWS (ECS, Lambda, S3, CloudFormation, RDS or similar services).
  • Previous experience leading distributed or cross-cultural engineering teams.
  • Strong communication skills and ability to manage relationships with both internal and external stakeholders.
  • Demonstrated success delivering fintech systems (e.g., payment gateways, banking APIs, compliance tools).
  • Deep understanding of Agile/Scrum methodologies.
  • Fluent in English (written and spoken).

• Nice-to-Have Skills Description:

  • Knowledge of financial regulations (PSD2, AML/KYC, PCI DSS).
  • Experience with CI/CD pipelines, automated testing, and DevOps practices.
  • Experience with data security, encryption, and financial-grade API design.
  • Passion for innovation, continuous improvement, and building high-performing teams.

• Languages:
  • English: C1 Advanced

We are looking for an experienced Middle Project Manager who will lead and deliver projects for our clients. This role requires strong leadership, excellent communication skills, and the ability to drive projects to successful completion while building long-term client relationships. You will also play a key role in mentoring and supporting our Project Management team, ensuring their professional growth and alignment with best practices.

Key Responsibilities

• Lead end-to-end project management for client engagements, ensuring scope, budget, and timelines are met.
• Serve as the main point of contact for clients, fostering strong and transparent communication.
• Manage risks, dependencies, and priorities across multiple projects.
• Report on project progress, deliverables, and key outcomes to stakeholders.
• Drive continuous improvements in project management processes and standards.
• Collaborate closely with internal teams (Developers, Consultants, Business Analysts) to ensure smooth project execution.
• Actively participate in the pre-sales process, driving and delivering high-quality proposals.
• Mentor and guide the Project Management team, providing feedback, support, and sharing best practices.

Requirements

• 4+ years of project management experience in IT or consulting environments.
• Proven experience managing international projects and cross-functional teams.
• Strong client-facing communication and relationship management skills.
• Leadership experience with mentoring or managing other project managers.
• Excellent organizational and problem-solving abilities.
• Polish language: at least B2 (nice to have)
• English language: C1.

Optional

• Previous exposure to Salesforce projects or CRM environments

We Offer

• Highly experienced team with 10+ years in both technology and business
• Challenging, inspiring projects using modern technologies
• Reimbursement of professional Salesforce certifications
• Medical Insurance after the probation period
• Corporate English and German classes
• Professional development plan
• 18 working days paid vacation
• Law agency support through our partner law agency
• Regular performance reviews and a competitive salary
• Flexible working schedule and employee-friendly HR policy
• Delicious coffee from Chehovych Roastery at the Lviv office

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

 

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

 

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

We are looking for a skilled Photo Retoucher to join our creative flow. You will be working with a wide variety of genres — from breathtaking landscapes and macro shots to street photography, portraits, and wildlife. Your main task will be to deliver high-quality, natural-looking results using Luminar and processing RAW files.

Required experience:
 

• At least 6 months of professional retouching experience
• MacBook with an M1 chip (or newer) is a must for optimal software performance
• Active PE (Individual Entrepreneur Group 3) status is required for contracting
• Deep understanding of RAW processing
• Ability to achieve a specific visual result and, more importantly, clearly describe your workflow step-by-step
• A strong eye for detail and a commitment to natural-looking retouching (avoiding over-processed looks)
  
   

Key responsibilities:

• Process a diverse range of photography: landscapes, street, portraits, macro, nature, and animals
• Work with a pre-agreed monthly volume of photos
• Maintain consistency and high quality across different genres

What to expect when you apply

• An interview with our Talent Acquisition Manager
• Test task to show your skills
• Management interview
• And finally, your job offer!

We are seeking a highly capable Full Stack Engineer with deep experience in Python and React, who thrives on harness engineering—building the automation, testing scaffolding, execution environments, and orchestration layers that allow experimental prototypes to evolve into stable, production-ready MVPs.

This role is ideal for engineers who can fluidly move between backend services, frontend product development, integration tooling, and developer platforms. You’ll help transform early-stage prototypes into systems that are testable, observable, repeatable, and reliable at small-to-medium scale.

At this position, your work directly contributes to rapid experimentation: turning concepts built by the founder into scalable, deployable software.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend. 
• Design and implement APIs, services, and orchestration layers to support product workflows and internal tooling. 
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows and agent-based systems. 
• Create reusable frameworks for:
• workflow execution
• automated test runs
• sandboxed environments
• synthetic data generation
• scenario replay
• regression validation
• Build developer-facing tools to improve engineering velocity, reliability, and repeatability. 
• Integrate external APIs, services, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error handling across systems.
• Collaborate with product, design, and platform stakeholders to turn experimental ideas into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Hands-on experience building production systems with Python. 
• Hands-on experience building modern frontend applications with React. 
• Experience designing and consuming REST APIs and/or async service architectures.
• Demonstrated experience in harness engineering: building tools for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with relational databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end. 
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile

You are more than a feature engineer; you think in systems and ask:
- How do we test this?
- How do we simulate this?
- How do we validate edge cases?
- How do we make this reproducible?
- How do we instrument this so it can be trusted in production?

You enjoy building the glue, scaffolding, and runtime support that transform experimental ideas into dependable products.  

About the Role:

We're a fast-growing DTC wellness brand operating at multi-seven figures in monthly revenue. We already work with expert partners across bookkeeping, accounting, and financial reporting. We are now hiring a Financial Operations Manager to sit at the center of it all — owning payments, managing operational costs, and ensuring our external partners are delivering accurate, timely work.

WHAT YOU'LL OWN:
 

Payments

–  Process all outgoing payments — contractors, vendors, service providers, and partners

–  Maintain a clear, real-time view of who has been paid, who is pending, and what is upcoming

–  Ensure payments are accurate, on time, and properly documented

–  Handle all payment-related data entry and record keeping
 

OpEx & Cost Management

– Track and calculate operational expenses across the business on an ongoing basis 
– Maintain an up-to-date view of where money is going and flag any cost irregularities 
– Support leadership with clear, accurate cost breakdowns and summaries
 

Partner & Accountant Liaison

– Serve as the primary point of contact for our external bookkeeping and accounting partners 
– Pass all necessary data, invoices, and documentation to the relevant partners on time
– Review their outputs — bookkeeping entries, reports, reconciliations — and verify accuracy 
– Escalate discrepancies or concerns to leadership before they become problems

Cash Flow & Forecasting Oversight

– Monitor cash flow reports produced by our partners and ensure they are accurate – Keep leadership informed on the current financial position of the business
– Review forecasting outputs and flag anything that looks off

WHO WE'RE LOOKING FOR:
 

You are highly organized, reliable, and communicate clearly. You do not need to be a deep finance expert — our partners handle the technical side. What matters most is that you are on top of every payment, every deadline, and every number, and that nothing falls through the cracks.

About the role

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

About the role

We are looking for a Senior Data Engineer / Data Analyst to become a key link between data and product decisions. You will work with transactional data from a payment platform, build reliable analytics infrastructure, and turn raw data into business insights for C-level and the product team. This role combines deep technical data work (pipelines, DWH, modeling) with product analytics (approval rate,
fraud patterns, A/B tests). The ideal candidate is equally comfortable writing optimized SQL queries and explaining complex patterns to a non-technical audience.

This role combines:

• data engineering (DWH, pipelines, modeling)

• product analytics (metrics, A/B tests, fraud patterns)

   

What you will do

🔹 Data Engineering

• Build and maintain DWH for transactional data
• Develop ETL/ELT pipelines (dbt / Airflow / scripts)
• Design data models (fact/dimension tables)
• Ensure data quality, monitoring, and performance optimization

🔹 Product & Business Analytics

• Analyze key metrics:
  • Approval / Decline Rate
  • Chargebacks / Refunds
  • Fraud patterns
  • PSP performance
• Build dashboards (Metabase / Tableau / etc.)
• Run A/B tests and analyze product changes
• Deliver insights to product and leadership

🔹 Routing & Fraud Analytics

• Analyze routing efficiency
• Identify fraud patterns (velocity, geo, BIN)
• Propose improvements for routing logic

🔹 Collaboration

• Translate business needs into data solutions
• Communicate insights clearly to non-technical teams

• Proactively identify anomalies and opportunities

   

Requirements

🔹 Must-have

• Strong SQL (complex queries, optimization)
• Experience with PostgreSQL / ClickHouse / BigQuery
• Python for analytics (pandas, numpy)
• Experience with dbt / Airflow (or similar tools)
• Experience with BI tools (Metabase, Tableau, etc.)
• Understanding of A/B testing and statistics
• 3+ years in Data Analyst / Data Engineer role
• Experience with transactional / financial data

🔹 Nice to have

• Experience in fintech / PSP / acquiring
• Fraud analytics experience
• Kafka / streaming
• Understanding of PCI DSS / GDPR

What we offer

• Work with real transactional data from a payment platform — challenging and rewarding
• Direct influence on product decisions through data
• Modern stack: ClickHouse / BigQuery, dbt, Python, Airflow
• C-level access — your insights go directly to leadership
• Flexible work format: Remote / Hybrid
• Competitive compensation + salary review every 12 months
• Budget for education and conferences (Data Engineering, Payments)
• A team with deep fintech and high-risk vertical experience

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is an innovative product company developing a smart monitoring device that combines computer vision, machine learning, and advanced camera technologies. The product analyzes sleep patterns and provides data-driven insights, helping families improve daily routines. The company is a fast-growing VC-backed startup with a strong engineering culture and real-world products used globally.

Key Requirements:
🔹 4+ years of experience in C/C++ for embedded systems;
🔹 Strong experience with Embedded Linux on ARM (Cortex-A);
🔹 (Yocto is a big plus);
🔹 Experience with Video4Linux, PulseAudio, systemd;
🔹 Ability to develop drivers and work with interfaces:;
🔹 I2C, SPI, UART, I2S;
🔹 Experience with Device Tree / OpenFirmware, IIO — advantage;
🔹 Strong debugging, cross-compilation, and toolchain knowledge;
🔹 Ability to read and work with existing codebases;
🔹 Experience with testing (unit, integration, E2E);
🔹 Strong Git skills and GitHub workflow experience;
🔹 Rust knowledge — advantage;
🔹 English – Upper-Intermediate or higher.

Will be plus:
🔹 Networking: TCP/IP, application protocols, encryption;
🔹 BLE (GATT, Advertising, Bonding);
🔹 Wi-Fi protocols and security;
🔹 Video & audio streaming and transcoding;
🔹 (H264/H265, AAC, OPUS, WebRTC, FFmpeg/GStreamer);
🔹 Microcontrollers experience;
🔹 ESP32, FreeRTOS, lwIP, NimBLE — strong plus;

What you will do:
🔹 Develop firmware components in C and Rust: drivers, BSP, networking and multimedia applications;
🔹 Analyze requirements and provide time/effort estimations;
🔹 Design features end-to-end (from idea to production);
🔹 Collaborate with Product, Mobile, and Backend teams;
🔹 Participate in technical discussions and propose solutions;
🔹 Produce technical documentation and architecture diagrams;
🔹 Plan and own development tasks;
🔹 Lead cross-functional initiatives that impact Firmware, Mobile, and Backend;

Interview stages:
🔹 Initial HR interview;
🔹 Technical interview;
🔹 Assignment & coding session;
🔹 Final interview with VP of Engineering;
🔹 Reference Check;
🔹 Offer;

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.
From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.