Jobs at Djinni

Dripify is looking for a Product Owner who can turn ideas, customer needs, and data into exceptional user experiences. You’ll do discovery, define solutions, and ensure Dripify continues to innovate in LinkedIn automation, analytics, email, and AI-powered outreach.

You’ll work closely with Head of Product and Operations, transforming business requirements into clear specifications, epics, and acceptance criteria. From gathering insights and conducting market and competitor analysis to refining processes and shaping solutions, you’ll make sure every feature is well thought-out, valuable, and perfectly integrated into the product.

You’ll collaborate with stakeholders, developers, QA, and UX/UI designer to ensure requirements are clear, technical questions are resolved, and features meet quality standards. You’ll turn feedback from sales, support, and other teams into actionable improvements, manage the backlog to ensure we’re always ready for development, and continuously improve how we collect data, document processes, and deliver updates.

We’re looking for someone who can balance vision with execution, someone who thrives on solving business challenges, understanding user needs and creating thoughtful solutions backed by research and data.

Requirements:

• 3+ years of experience as a Product Owner, Business Analyst, or similar role working with B2B SaaS products
• You deliver complete features end-to-end, from discovery and research to specification writing, prototyping, refinement, release, and post-launch evaluation
• You have hands-on experience with Agile/Scrum methodologies and work effectively in sprint-based teams
• You write clear, structured, and testable acceptance criteria, ensuring effective communication between product, design, development, and QA teams
• You have a strong analytical mindset and take initiative in conducting competitor research and gathering user feedback to shape impactful features
• You communicate effectively and align cross-functional teams, including designers, developers, QA, support, marketing, and sales around a shared product vision
• You have practical experience with Jira and Confluence for managing epics, user stories, backlogs, and product documentation at scale
• You work closely with UX/UI designer, use Figma for prototyping, refine flows, and ensure user-friendly, intuitive solutions aligned with product goals
• You demonstrate strong attention to detail and maintain high-quality specifications and documentation to reduce misunderstandings and rework
• You are proactive and take initiative, identifying product opportunities, proposing improvements, and driving innovation rather than simply executing assigned tasks.
• You have a proven track record of collaborating closely with designers, developers, and QA teams to successfully deliver end-to-end features that create real user value

Responsibilities:

• Own the full product lifecycle from discovery and research to prototyping, specification, development, release, and iteration
• Drive customer discovery through feedback, interviews, and analytics, and research competitors and market trends to identify opportunities and inform strategy
• Stay ahead of B2B SaaS best practices in LinkedIn automation, AI, and email outreach to propose innovative features and strengthen Dripify’s market position
• Make data-driven decisions aligned with product vision by evaluating alternatives, risks, and dependencies to balance user value, business impact, and feasibility
• Write clear, structured feature specifications with well-defined acceptance criteria, addressing all corner cases and minimizing rework, collaborate in Figma on prototypes, and translate ideas into scoped epics and stories
• Partner with developers and QA to refine requirements, validate solutions, and ensure high-quality releases while maintaining a prioritized backlog 2-3 sprints ahead
• Act as the bridge across product, engineering, design, marketing, sales, and support to align delivery and adoption
• Monitor post-release performance, gather feedback, and drive continuous improvements
• Continuously optimize product processes, deepen domain expertise, and report progress, risks, and priorities to the Head of Product & Operations

Work conditions:

• 100% remote position, providing flexibility and work-life balance.
• Competitive salary reflecting your skills and expertise.
• 24 days of paid vacation per year to recharge and relax.
• 10 days of paid sick leave.
• Educational opportunities.
• Compensation budget for medical and hobby/sport expenses.
• Generous budget for birthdays and anniversaries.
• Online and offline team events.
• A collaborative and innovative work environment with passionate team members.

Hiring process:

✅ Interview with Talent Acquisition Specialist (45-60min) — ✅ Test assignment — ✅ Final interview with Head of Product and Operations (90 min) — ✅ Reference check — ✅ Offer

About V-Spot

V-Spot is a London-based cybersecurity research and technology institution. We conduct original security research, build defence technologies, and take on complex security engagements for government and enterprise clients across Europe. Our work spans zero-day research, blockchain security, and applied cryptography — we operate at the sharp end of the field.

The Engagement

We are looking for a Lead Security Analyst to join a specific, time-bound project: an independent security audit of did:webvh v1.0 — the decentralized identity protocol at the core of e-id infrastructure. 

The audit covers four areas:

• Cryptographic analysis of the did:webvh v1.0 specification (SCID derivation, entry hash chains, EdDSA/Ed25519, key lifecycle)
• Security assessment of the integration context (OID4VCI, OID4VP, SD-JWT VC, Trust Registry)
• Source code review of two open-source components: DID-Toolbox (Java) and DID-Resolver (Rust)

• STRIDE-based threat modelling and comparison against the existing threat model

   

What You Need

• 5+ years of hands-on experience in cryptographic security analysis and protocol auditing — not penetration testing of web apps, not cloud hardening. Protocol and cryptography work specifically.
• Real experience reading and auditing cryptographic specifications — finding logical flaws, not just implementation bugs
• Java code review for security — static analysis tools and manual review
• Rust code review for security — unsafe blocks, memory safety, concurrency issues
• Familiarity with decentralized identity standards: DID methods, Verifiable Credentials, W3C stack. Existing knowledge of did:web or did:webvh is a strong plus.
• Experience building STRIDE threat models on real engagements

• Ability to produce structured security reports with CVSS scoring for both technical and non-technical audiences

   

What Would Make You Stand Out

• Prior work on government digital identity systems or PKI infrastructure
• Published research in applied cryptography or protocol security
• Experience with Coordinated Vulnerability Disclosure (CVD) processes
• Knowledge of OID4VCI / OID4VP / SD-JWT ecosystem

Engagement Details

• Type: Contract (project-based)
• Location: Remote, with potential on-site sessions in Switzerland
• Language: English (German is a plus)
• Start: ASAP — timeline is fixed

To Apply

Tell us about a project where you audited a cryptographic protocol or specification — not a pentest, not a SAST scan. What did you analyze, what did you find, how did you report it? 

Your mission

Take full ownership of quality as a system, not a phase.
You will transform QA from a supporting function into a company-wide quality engineering discipline, driving process maturity, security awareness, and automation-first culture.

What you will actually do:

— Own and evolve QA strategy at the company level:
 define how quality is built, measured, and scaled across all projects

— Lead QA transformation initiatives:
 • move from manual-heavy QA to automation-first approach;
 • eliminate process chaos and introduce predictable, repeatable delivery models;
 • standardize QA practices across teamxs without killing flexibility.

— Embed security into QA processes (not as a checkbox):
 • define security testing standards;
 • integrate basic security checks into SDLC;
 • raise security awareness across engineering teams.

— Own non-functional quality:
 • performance & load testing strategy;
 • data integrity & database testing;
 • reliability for Live systems.

— Build a modern automation ecosystem:
 • define automation strategy across projects;
 • ensure frameworks are scalable, maintainable, and actually used;
 • drive high ROI automation (not “automation for the sake of automation”).

— Scale quality metrics that matter:
 • defect leakage;
 • automation efficiency;
 • team performance and delivery health.

— Build and lead a high-performance QA organization:
 • hire strong engineers, not “manual testers”;
 • grow people into T-shaped quality engineers;
 • mentor leads and shape future QA leaders.

— Partner with Engineering and DevOps to make quality a shared responsibility, not a QA bottleneck

What makes this role interesting:

— You are not “leading QA team” — you are shaping how the company builds software;
— You will work on processes that actually need fixing, not maintaining legacy bureaucracy;
— High level of ownership and decision-making power;
— Direct impact on engineering culture and delivery quality;
— Strong focus on growth and learning (courses, conferences, certifications);
 — Flexible work format (remote / office);
 — Paid vacations (23 business days) and sick leaves;
 — Full transparency on company performance.

We expect you to bring:

— Strong experience as Senior / Lead / Staff QA with real ownership of quality processes;
— Proven track record of building or transforming QA practices (not just supporting them);
— Deep expertise in:
 • test automation strategy and frameworks;
 • QA process design and scaling;
 • non-functional testing (performance, reliability, data).
— Solid understanding of security fundamentals in QA;
 (you don’t need to be a pentester, but you know where QA adds value in security)
— Experience working in multi-project / outsource environments is a big plus;
— Ability to operate on both levels:
 • strategic (define direction);
 • hands-on (get into tools, frameworks, problems when needed).
— Strong system thinking: you see QA as part of engineering ecosystem, not isolated function;
— Good technical background:
 • APIs, web, mobile;
 • logs, debugging, observability tools;
 • CI/CD understanding.
— English: Upper-Intermediate or higher.

Awesome if you have:

— Experience implementing OWASP-based practices or security testing workflows;
— Programming experience (Java / JS / Python) for building robust automation;
— Experience with quality metrics systems and data-driven decision making.

Laba Group is one of the largest international EdTech companies in Eastern Europe. Currently, our team consists of over 800 colleagues united by a single mission: to improve people's lives through relevant and systematic knowledge.

In 10 years, we have launched over 1,400 courses and educated more than 200,000 students globally. We have also created 5 online education brands:

• Laba – an online business school
• Skvot – a school of popular culture
• robot_dreams – a platform for growth in IT
• Vocabulaba – a school of English for professionals
• elvtr – an online school in the US and the UK

We are seeking a Strong Junior/Middle Data Engineer.  The primary purpose or objective of this role is to be responsible for designing, building, and maintaining a scalable data infrastructure that supports analytics, reporting, and business decision-making within the organization. 

The role focuses on developing robust data pipelines, integrating multiple data sources, ensuring data quality, and delivering business-driven data solutions that align with the company's goals.

What will be the main responsibilities ?

• Design, build, and maintain scalable ETL/ELT pipelines.
• Integrate data from internal and external systems (CRMs, LMS, marketing platforms, databases, etc.).
• Develop and maintain API integrations (REST/JSON, OAuth, etc.).
• Automate recurring data processes using Python (or similar scripting languages).
• Design and maintain data models optimized for analytics and operational reporting.
• Work with cloud data warehouses (e.g., BigQuery, Snowflake) to ensure efficient storage and retrieval.
• Implement data validation and monitoring mechanisms to ensure accuracy and reliability.
• Proactively monitor and resolve data pipeline failures.
• Translate complex datasets into clear, actionable insights for business stakeholders.
• Collaborate with analysts and business teams to define KPIs and reporting requirements.
• Suggest improvements to existing data flows and business processes.
• Maintain structured and comprehensive technical documentation (pipelines, integrations, data definitions, architecture).
• Participate in cross-functional discussions to align technical implementation with business needs

What skills and experience are considered necessary?

• Strong proficiency in Python (or similar scripting language) for data manipulation and automation.
• SQL knowledge and experience in data modeling.
• Hands-on experience with API integrations (REST, JSON, OAuth) and related tools (e.g., Postman).
• Experience working with cloud platforms (GCP, AWS) and cloud data warehouses.
• Experience with orchestration tools (e.g., Airflow, dbt, or similar frameworks).
• Familiarity with Git and CI/CD processes.
• Solid understanding of business processes and KPI-driven decision-making.
• 2–4 years of experience in a data engineering or data-focused role.

Skills that would be "nice to have":

• Experience developing and customizing internal tools using Retool, with working knowledge of JavaScript.
• Understand the principles behind building dashboards and data applications using low-code/no-code platforms.
• Experience optimizing query performance and cost efficiency in cloud environments.
• Exposure to real-time data streaming solutions.
• Experience supporting AI/ML data pipelines.
• Strong data storytelling and stakeholder communication skills

-

Why Laba Group is the Place to Be🔥:

• Flexible full-time. We focus on results, not hours worked: manage your own time, stay connected with the team, and meet deadlines.
•  Remote, onsite, or hybrid — it’s up to you! Our modern workspace in Kyiv is fully equipped with everything you need.

As part of our team, you’ll get:

• Access to all Laba Group courses for you and your family.
• Compensation for external training, sports, and mental and physical health, helping you stay balanced and prioritize your well-being.
• Unlimited vacation after 6 months of working with us. Plan according to your needs and adjust based on workload intensity because rest is essential for your health. 
• We create a supportive environment where facing challenges and making mistakes isn’t scary. A place to find like-minded people and become part of a larger community. A service that truly puts the client first.
• No micromanagement or bureaucracy — only automated processes. Feel free to experiment, propose, and implement your ideas.
• We champion a proactive mindset, bold ideas, and a willingness to embrace change. Laba isn’t about going with the flow — it’s about pushing the world forward.
• We provide only up-to-date insights from market experts—knowledge that can be immediately applied in practice, transforming workflows even during the learning process. Our products are designed for decisive action in business and careers.
• A socially responsible environment: we regularly launch charity projects and fundraisers to support Ukraine and its defense forces.
• Vertical and horizontal growth: 83% of our Heads of Departments and Team Leaders have been promoted internally.

Our recruitment process is transparent and straightforward. 

Three stages: an interview with the Rectuiter→ Test Task→ an interview with the HM’s team 

After that, the job offer will be in your  inbox.🙌

We’re not looking for perfect candidates. We’re looking for bold and “one of us” people. 💛

Join the team. It’s going to be an amazing journey.

Screening requirements (please read first):

• Non-negotiable: hands-on experience building or supporting production back-end systems for process mining or task mining and ML/AI-driven workflow analysis (pipelines, workflow reconstruction, model-serving integration, evaluation/monitoring, scalable APIs).
• Required: a 2–5 minute intro video link in your resume or via the platform (smartphone recording is fine). Applications without the video may not be reviewed.

Company overview:
 

Graphio.ai stops revenue loss before it happens by detecting broken handoffs between teams.
 

We analyze API-enabled metadata from your existing systems to automatically identify when Sales, Customer Success, Legal, Finance, Product, and Operations are misaligned - before deals stall, renewals fail, or contracts slip.
 

No workflow changes. Fast rollout in less than 2 days.

AI learns what successful execution looks like in your company and alerts you to dangerous deviations in real time.

We’ve built and scaled before: the team behind Graphio.ai previously built upSWOT, a B2B platform adopted by hundreds of financial institutions, which was later acquired by Uptiq.  We’re applying those lessons in execution, delivery, and scale to Graphio.ai.

Supported by senior leaders from Experian, Mastercard, Lattice, BambooHR, Altrata, SAP, JackHenry, FIS, Pfizer, Workday, Customertimes, and more (graphio.ai/investors).

Position Overview:

We are looking for a Senior AI Backend Engineer to design, build, and scale the core systems behind Graphio.ai’s workflow intelligence platform.

Graphio.ai connects to customer systems, ingests large volumes of event-based metadata, reconstructs real business workflows, and applies machine learning to discover ideal process paths (golden paths), detect anomalies, and surface insights.

This is a hands-on senior role for someone who is equally strong in:

• backend & distributed systems
• data-intensive architectures
• applied machine learning
• experimentation & research
• production-grade reliability

Our core stack: Python, C# (.NET Core / ASP.NET Core), MongoDB, ClickHouse, RabbitMQ.

We are looking for an engineer who deeply understands system architecture, can reason about data at scale, and is comfortable building, training, experimenting with, and deploying ML models into production.

What You Will Do:

Backend & Systems

• Design and build backend services and APIs using Python and C# (.NET Core / ASP.NET Core).
• Architect scalable, fault-tolerant, and observable systems for data ingestion, processing, and analytics.
• Build event-driven and asynchronous pipelines using RabbitMQ.
• Design data models and storage strategies using MongoDB and ClickHouse.
• Own system performance, reliability, and scalability.
• Implement strong observability: logging, metrics, tracing, alerting.
• Troubleshoot production issues, perform root cause analysis, and implement long-term fixes.

Data & Machine Learning

• Design and implement end-to-end ML pipelines: ingestion → feature engineering → training → evaluation → deployment.
• Train and iterate on ML models for workflow discovery, anomaly detection, and pattern recognition.
• Perform feature engineering on large-scale event and metadata streams.
• Run experiments, test hypotheses, and evaluate models using offline and online metrics.
• Conduct applied research: explore new modeling approaches, algorithms, and representations.
• Build batch and near-real-time inference pipelines.
• Monitor model performance, drift, and degradation in production.
• Implement retraining strategies and versioning.

Architecture & Product Thinking

• Define service boundaries, data contracts, schemas, and interfaces.
• Design for multi-tenancy, security, and compliance.
• Make pragmatic architectural decisions balancing speed, quality, and scale.
• Work closely with Product, ML, and Engineering to ship in small, measurable increments.
• Influence the technical direction of the platform.

Required Qualifications:

• 6+ years of experience in backend or systems engineering.
• Strong experience with Python and C# (.NET Core / ASP.NET Core).
• Experience building data-intensive systems (event ingestion, pipelines, analytics).
• Hands-on experience with machine learning:
  • training models
  • feature engineering
  • experimentation
  • evaluation
• Strong understanding of production ML systems (not just notebooks).
• Experience with MongoDB, ClickHouse, or similar databases.
• Experience with message brokers (RabbitMQ or similar).
• Strong understanding of distributed systems concepts:
  • idempotency
  • retries
  • backpressure
  • eventual consistency
  • failure modes
• Strong analytical and problem-solving skills.
• High ownership mindset.

Nice to Have:

• Experience with workflow analytics, process mining, or event-based systems.
• Experience with time-series or behavioral modeling.
• Experience with large-scale experimentation platforms.
• Familiarity with MLOps practices.
• Experience with cost optimization for data & ML workloads.
• Experience with Kubernetes and cloud infrastructure.

Why This Role Is Special:

This is not a typical backend role.
This is not a typical ML role.

You will be building a real AI system, not demos:

• messy real-world data
• real customers
• real scale
• real constraints
• real impact

If you like working at the intersection of systems, data, and intelligence, this role is for you.

What we offer:

• A senior role owning core backend systems behind an AI/ML product with clear, measurable customer impact.
• Direct collaboration with Machine Learning Engineers to bring models into production with reliability and speed.
• Real-world data engineering problems: metadata ingestion, workflow reconstruction, and scalable reporting/alerting.
• Fast iteration, low bureaucracy, and high trust - you ship and see results quickly.
• Remote-friendly team with a simple setup and strong standards.
• Competitive compensation and room to grow as the company scales.

Company Operating Requirements:

At Graphio.ai we run a high-ownership, mission-driven team with clear operating rules. Please read these carefully before applying:

• LinkedIn profile is required (company policy). Employees are required to keep a current LinkedIn profile that shows their Graphio.ai position and is linked to the official Graphio.ai company page (company logo visible on the profile). Profile standards are provided during onboarding.
• Synchronized team vacations. The team takes coordinated time off four times per year to keep planning aligned and reduce context switching. Dates are announced in advance.
• Startup constraints. Vacation timing may be restricted during critical company periods. We plan time off as a team and communicate constraints early.
• Relocation readiness. Team members may reside in Ukraine, but must be prepared to relocate with their families to Europe or the United States if the company requests it and it becomes legally possible. Any relocation would be discussed in advance.
• Non-standard schedule. The role requires flexibility to collaborate across time zones. This may occasionally include early/late meetings depending on customer and team needs.
• Zero slow offboarding. We run lean and fast. When the fit isn’t there, we act quickly: employment may be ended within a day and access is removed immediately.

Application requirement: short intro video (required):

Please include a short self-introduction video (2–5 minutes). You can add the link directly to your resume or submit it through the hiring platform in any available way (YouTube, Loom, Google Drive, or similar).

• No need for a polished production, a simple smartphone recording is perfectly fine.
• This does not replace live conversations, it only helps us speed up the first screening and understand your communication style and motivation.
• In the video, please cover:
  • Who you are and 2–3 measurable outcomes you delivered in recent roles
  • Why you are applying for this role at Graphio.ai
  • Why you are leaving or have left your previous role
  • Your view on how a high-ownership startup team should operate (pace, ownership, communication, and work-life balance expectations)
• Applications without the video may not be reviewed.

Final note:

Graphio.ai is not a 9-to-5 corporate environment. We move fast, operate with high ownership, and expect proactive execution without micromanagement. Graphio.ai is a strong fit for people who actively seek challenges for personal growth - especially those who want to build their own company one day and see this as a place to learn how high-performing startups execute.

We are looking for a hands-on, commercially-minded Demand Generation Manager to own the full acquisition funnel — from paid media strategy and execution to lead nurturing, CRM hygiene, and pipeline reporting. You will work directly with the CMO, content, PR and SDR teams to build a scalable, repeatable engine that converts target accounts into qualified opportunities.

What You Will Own:

Paid Media Execution
•      Plan, launch, and optimize campaigns across LinkedIn Ads, Google Ads, Meta, and TikTok
•      Own targeting strategy for ICP segments: PSPs, banks, fintech startups, enterprise merchants
•      Manage ad budgets with a focus on pipeline efficiency, not just CPL
•      Write and iterate on ad copy briefs in collaboration with the content team and designer

Lead Generation & Nurturing
•      Design and manage lead capture flows: gated content, demo requests, webinar registrations, contact forms
•      Build and maintain HubSpot workflows for lead scoring, segmentation, and lifecycle stage transitions
•      Own email nurture sequences for MQL-to-SQL conversion in close partnership with the SDR team
•      Ensure data quality: country, business category, source attribution — across all inbound leads

Analytics & Reporting
•      Maintain GA4, GSC, and Google Ads dashboards; integrate with HubSpot for closed-loop attribution
•      Surface actionable insights — not just numbers — with recommended next steps

Cross-Functional Collaboration
•      Brief the content team on assets needed for campaigns (landing pages, case studies, comparison pages)
•      Align with the PR manager on earned media syndication opportunities that support paid amplification

What We're Looking For:

Must-Have Experience
•      2-3 years in B2B demand generation, growth marketing, or performance marketing
•      Proven track record running LinkedIn Ads in a B2B SaaS or fintech context — this is non-negotiable
•      Hands-on experience with Google Ads (Search, Display, YouTube) and Meta Ads
•      Working proficiency in HubSpot: workflows, lists, forms, deal pipeline, and basic reporting
•      Solid GA4 and GSC knowledge; comfortable setting up conversion tracking and interpreting attribution data
•      Experience generating pipeline for products with 3–12 month sales cycles

Strong Advantages
•      Experience marketing to PSPs, banks, payment processors, or fintech platforms
•      HubSpot certification or advanced HubSpot Marketing Hub experience
•      TikTok Ads experience for B2B audience building or retargeting
•      Familiarity with ABM methodologies and tools (e.g., LinkedIn Matched Audiences, intent data)

Who You Are
•      You think in pipelines, not campaigns — every tactic connects back to revenue impact
•      You're data-literate but not data-paralyzed; you can make a call with 70% confidence
•      You can write a sharp brief and give structured creative feedback
•      You're comfortable operating in a lean team where you own execution, not just strategy
•      You ask 'so what?' about every metric — and you have an answer

What We Offer:
 

• Fully remote work format with a flexible schedule;
• An engaging, large-scale project in the online payments sector;
• Competitive financial compensation;
• 20 working days of vacation and 10 paid sick leave.

Tools & Stack:

CRM & Marketing Automation
HubSpot (Marketing Hub + CRM) — required
Paid Social
LinkedIn Campaign Manager, Meta Ads Manager, TikTok Ads Manager
Search & Performance
Google Ads, Google Analytics 4 (GA4), Google Search Console
Analytics & Attribution
GA4, HubSpot attribution reports, UTM hygiene
Collaboration
Slack, Jira

 

About the Role

We are looking for a VIP Player Manager to build and maintain strong relationships with our most valuable players.

In this role, you will be the main point of contact for VIP clients, providing a high level of personalized service and ensuring an exceptional player experience. You will communicate with players via messengers and outbound phone calls, helping to increase loyalty, engagement, and retention.

Work schedule: 2/2 shift.

Key Responsibilities:

• Build and maintain long-term relationships with VIP players.
• Communicate with VIP clients via messengers (Telegram, WhatsApp, live chat).
• Make outbound calls to VIP players to maintain engagement and strengthen relationships.
• Provide high-level personalized support and resolve player requests promptly.
• Assist VIP players with deposits, gameplay, and withdrawals.
• Inform players about exclusive promotions, bonuses, and special offers.
• Work on player retention and reactivation.
• Monitor player activity and identify opportunities to increase engagement.

• Collaborate with VIP, CRM, and Support teams to improve the overall player experience.

   

Requirements:

• English – mandatory (B2 level or higher).
• Experience in iGaming / online casino / betting / VIP support will be a strong advantage.
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io will be a strong advantage.
• Experience in customer service, account management, or VIP client management.
• Strong communication and relationship-building skills.
• Client-oriented mindset and ability to work with high-value players.
• Ability to multitask and work in a fast-paced environment.
• Responsible, proactive, and detail-oriented approach.

We Offer:

• Opportunity to work in an international iGaming project.
• Competitive salary + performance bonuses.
• 2/2 shift schedule.
• Friendly and professional team environment.
• Opportunities for career growth and development.

Bitmedia Labs is an international product company founded in 2014. Today, we’re a team of 150+ specialists working globally, building products used by millions worldwide.

Our work spans two core areas:

• Game Development – browser-first games for global audiences, centered on reward-driven progression and long-term engagement.
• Digital Advertising – high-performance advertising and affiliate platforms across Web2 and Web3 markets.

Responsibilities:

• Design and create attractive and visually consistent assets that align with our existing visual guidelines;
• Optimize completed models, optimize UVs, and assemble texture atlases;
• Experience in creating animations, character animations, and animations for props.
   

Requirements: 

• 2+ years of professional experience;
• Deep knowledge of effective creation and optimization of assets for games;
• Ability to adapt to changes and learn new programs;
• Experience working with pixel textures, texture atlases, and creating them;
• Proficient in Blender;
• Experience with Photoshop;
• Good communication skills;
   

Nice to have:

• Experience in modeling with Voxel editors such as Magicavoxel and Blockbench would be a plus;
• Artistic education.
   

Hiring process:
• Intro call with a Recruiter — Technical Interview — Сollection of recommendations — Offer.

Why join Bitmedia Labs?
We care about what we build – and about the people who build it. Our teams work closely together, share responsibility for the product, and support each other in everyday challenges.

As part of the team, you’ll have:
• Professional growth through products operating at global scale;
• The opportunity to experiment, bring ideas to life, and influence product decisions;
• Collaboration with strong, experienced teammates who value quality and teamwork.

We also support you with:
• Flexible schedule and the option to work remotely or from our hubs in Kyiv, Warsaw, and Berlin;
• Competitive compensation, regular performance reviews, paid vacation, sick leave, and public holidays;
• Modern Apple equipment and thoughtful corporate gifts for holidays and personal milestones;
• Support for your growth: courses, workshops, and conferences.

Through our charity foundation Bit Spilka, led by volunteers from our team, we support the military, medics, and civilians across Ukraine – delivering over $500,000 in aid to date. Here, your work also drives social impact, and you can also join our volunteer initiatives.

If this resonates with you – send your CV and join us.
Let’s foster the world together!
 

Responsibilities:

• Own end-to-end customer support operations: strategy, execution, technology, people, and performance
• Lead the migration to a modern support platform, including setup, channel unification (live chat, email, in-app, WhatsApp), and CRM integration
• Build and manage the Help Center / Knowledge Base
• Design and enforce the KPI/SLA framework (First Response Time, CSAT, FCR, Resolution Time, AI Deflection Rate)
• Establish and run the Quality Assurance program: ticket audits, agent scoring, calibration sessions
• Manage and develop the support team — hiring, scheduling, training, coaching, performance management
• Build the operation full 24/7 multilingual support
• Implement a tiered VIP support model for high-value clients
• Partner with Product, Payments, and Compliance teams on cross-functional issue resolution and product feedback
• Own support analytics and reporting: real-time dashboards, weekly operational reports, monthly strategic reviews to leadership
• Drive proactive support initiatives (automated triggers, onboarding flows, in-app guidance) to prevent tickets at source

Requirements:

• 3+ years of experience in customer support management/leadership within iGaming/high-velocity B2C
• Hands-on experience with modern support platforms (Livechat, Intercom, Zendesk, Freshdesk, or similar)
• Proven track record of building support operations from scratch or leading a significant transformation (process design, tech migration, team scaling)
• Experience deploying and optimizing AI/chatbot automation in a support environment
• Strong understanding of support KPIs and operational metrics (CSAT, NPS, FRT, ART, FCR, SLA compliance) and how to manage them
• Experience managing outsourced/outstaff support teams across time zones
• Knowledge base and help center content management experience
• Strong analytical mindset; comfortable working with dashboards, cohort data, and performance reporting
• Excellent process design and documentation skills
• English level — B2+

Join the Data Engineering team to contribute to the ongoing maintenance and improvement of an internal LLM-powered assistant that uses hosted LLM APIs and internal knowledge sources, with a focus on reliability, retrieval quality, and operational excellence.

Responsibilities

Maintain and enhance ingestion/enrichment pipelines for internal content (parsing/extraction, normalization, metadata enrichment, deduplication, and quality monitoring)

Improve indexing and retrieval performance and quality (chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching) and support hybrid retrieval capabilities (vector + keyword/BM25 + metadata)

Implement and maintain access-aware retrieval by propagating/enforcing document permissions through indexing and query-time filters, including audit logs and validation tests

Improve source attribution so responses reliably point to the correct documents and sections in a consistent format.

Extend and harden tool/workflow execution and automations (scheduled/trigger-based), including retries, timeouts, idempotency, concurrency controls, and run history

Develop and maintain evaluation and regression testing (golden sets, automated scoring) and support structured comparisons across LLM providers/models as required

Operate the platform in production: observability (logs/metrics/tracing), alerting, incident support, performance tuning, and cost controls, plus runbooks and handover documentation

Skills

Must have

8+ years of hands-on experience in Data Science and 5+ years in Machine Learning, with a proven track record, demonstrated through a robust portfolio of projects.

Strong programming skills in languages such as Python and familiarity building ETL pipelines.

Expertise in SQL and experience with both relational (preferably Postgres) and NoSQL databases (Open Search or Elastic Search)

Familiarity with cloud platforms (e.g., AWS) and their services.

Experience with version control systems (e.g., Git) and CI/CD pipelines.

Ability to build scalable infrastructure to embed and search very large number of documents.

Ability to move fast in an environment where things are sometimes loosely defined and may have competing priorities or deadlines.

Expertise in ML inference optimizations

Solid experience with Hybrid RAG, chunking/segmentation refinements, embedding/index update workflows, metadata filtering, caching, etc.

Knowledge of network optimization for distributed ML training and inference.

Understanding of distributed training patterns and checkpointing strategies.

Strong English skills (B2 and higher)

Strong verbal and written communication skills.

Ability to work independently and collaborate in a group.

Nice to have

Agile certification

AWS/Oracle/Microsoft attestations and certifications

Domain knowledge

Trading and Capital Markets

🔎About SoftPlus Ukraine

SoftPlus Ukraine is a growing software development company with roots in Ukraine and partnerships around the globe. We collaborate with companies of all sizes and stages — from ambitious startups to established enterprises. What unites our team is a shared passion for technology, a commitment to quality, and a drive to keep improving every day.

Our people are at the heart of what we do. We’re a diverse team of skilled professionals working remotely across different cities and countries, yet closely connected through teamwork, knowledge-sharing, and mutual support.

📌The Role

We’re looking for a Trainee/Junior Manual QA Engineer to join our team and contribute to building reliable, high-quality applications. Most of our projects are developed with Angular, .NET Core (EF Core), and MS SQL, giving you the chance to work with modern, in-demand technologies.

As part of the QA team, you’ll collaborate with developers, gain hands-on experience in testing, and grow your skills in a supportive environment where learning and improvement are encouraged.

📋Key Responsibilities:

• Collaborate with the development team to define and maintain test cases and test plans
• Execute manual and automated tests to ensure software quality and reliability
• Monitor, identify, and troubleshoot issues during the deployment process
• Contribute to the optimization of testing workflows and deployment practices
• Stay up to date with emerging technologies, tools, and best practices in QA and DevOps

📝Requirements:

• Completed or ongoing Bachelor’s degree in Computer Science or a related field
• Solid understanding of software testing methodologies, techniques, and tools
• Practical experience with browser DevTools and SQL
• English proficiency at B2 level or higher
• Familiarity with version control systems (e.g., Git)
• Availability for a full-time schedule: 12:00 – 20:30 (Mon–Fri, including a 30-minute lunch break)
• Willingness to participate in regular team meetings during working hours
• Strong analytical and problem-solving skills
• Excellent communication and teamwork abilities

✅Would Be a Plus:

• Experience with automated testing frameworks
• Working knowledge of Linux environments and scripting languages (e.g., Bash, Python)
• Understanding of CI/CD pipelines and containerization technologies (e.g., Docker)

What We Offer

💸  Paid probation period — 4 weeks of full-time, hands-on experience before official hiring

📈  Growth opportunities — clear paths for professional development and career advancement

🔋 Supportive culture — a friendly, collaborative environment where your ideas matter

🖥️  Modern projects — work with cutting-edge technologies on meaningful, real-world applications

💡 Talented team — join a motivated group of professionals who are always ready to share knowledge and help you grow

Join our team at SoftPlus Ukraine and contribute to the success of our innovative projects. 
Apply now!

Who we are     

We are a Ukrainian multiproduct company for more than 500.000 clients from 120 countries.  

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products. We’re committed to enhancing our customers' experience across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals. Whether it’s Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.     

Product that needs your engagement     

Mobion is a cloud-based white-label platform for ride-hailing and corporate transport services. Launched in 2016 by Devart, it supports operators in 6+ countries and has handled over 20 million rides for 4M+ users and 500K drivers.  

Our ecosystem includes rider and driver apps, a real-time dispatch system, admin dashboards, and branded web portals — all backed by a secure, scalable Azure infrastructure. We offer both SaaS and franchise models to help partners grow fast across regions. 

Your future team of professionals     

You will become part of a dynamic Mobion Product Team, where we value ownership, curiosity, and collaboration. Our team includes Product Owner Lead, Product Owners, Product designers, TechWriter, and Data Entry (Geo) specialists.  The team shares a strong feedback culture and a growth mindset — we don’t just build features, we solve real problems.  

Impact you will make    

Influence how over 500,000 users interact with mobility services every day — from first tap to trip completion.  

• Own and execute the product vision for Web Team, ensuring alignment with business strategy and growth goals. 
• Define and evolve the product roadmap, balancing long-term strategy with fast, measurable impact. 
• Identify and validate new product opportunities using data, user insights, and market trends. 
• Own product outcomes: from discovery to delivery, from hypothesis to measurable results. 
• Drive a high-quality product backlog and decision-making framework focused on business value, not output. 
• Partner closely with Engineering and UX to deliver intuitive, scalable, and high-impact user experiences. 
• Lead data-driven product development: experimentation, A/B tests, and behavioral analysis. 
• Turn user and stakeholder feedback into clear product bets and priorities. 
• Communicate product direction, progress, and results to leadership and cross-functional teams. 
• Build strong cross-team alignment and resolve complex stakeholder trade-offs. 
   

Skills we are looking for     

• 2+ years of experience in product management, business analysis, or a related field, with a proven track record of delivering successful digital products.  
• Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Economics, or a related field. Certifications in Scrum (CSPO, PSPO), Agile methodologies, or Product Management (e.g., Reforge) are a plus.    
• English – Intermediate and above.  
• Solid understanding of Agile methodologies (Scrum, Kanban).  
• Experience in writing clear, well-structured user stories and acceptance criteria.  
• Proven ability to manage and prioritize product backlogs.  
• Basic knowledge of UX/UI principles and user-centered design.  
• Strong stakeholder communication and requirements-gathering skills.  
• Hands-on experience working with cross-functional development teams.  
• Ability to define, track, and analyze product KPIs.  
• Experience with data-driven decision-making, including A/B testing and experimentation.  
• Strong skills in market research and competitive analysis.  
• Experience in product roadmap planning and execution.  
• Basic financial acumen, including budgeting and cost-awareness in product development.  
• Ability to lead cross-functional collaboration at an organizational level.  
• Experience in defining and communicating long-term product vision and strategy. 
   

Benefits you get    

• Maintain your work-life balance    

Manage your own working hours with our flexible schedule    

19 days of annual vacation granted on a pro-rata basis    

No overtimes required    

• Hybrid type of cooperation    

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world    

• Stay healthy    

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.    

15 working days of sick leave per year — because your health is a priority.    

• Grow with us    

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker    

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills    

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team    

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.    

• Stand with Ukraine!    

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help    

We are a perfect match if you share our values    

We are professionals in our field.    

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.    

We know how to focus on the product, think big, and at the same time delve deep into the details.    

We create a calm and friendly atmosphere within the company.    

We value the freedom of open and transparent communications.    

Radical honesty is embedded in the foundation of our culture.    

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.    

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.    

Our Hiring Process    

• Recruitment Interview    
• Technical Interview    
• Offer Call  

Requirements 

Experience 

• 5+ years of software development experience
• Strong expertise in Golang and building production-grade backend systems. 

Architecture & Systems 

• Solid understanding of microservices and distributed systems (concurrency, messaging, event-driven design). 
• Proven experience designing and supporting high-load systems. 

Cloud & Databases 

• Hands-on experience with AWS (EC2, S3, RDS, Lambda, API Gateway). 
• Advanced PostgreSQL skills, including query optimization, indexing, and replication. 

Containers & DevOps 

• Strong experience with Docker and Kubernetes. 
• Understanding of CI/CD pipelines and Infrastructure as Code concepts. 

Leadership & Soft Skills  

• Excellent communication and collaboration skills. 
• English: Upper-Intermediate or higher. 
• Proactive, ownership-driven, and results-oriented mindset. 

Nice to Have 

• Experience with high-traffic or mission-critical systems. 
• Knowledge of Redis, Kafka, RabbitMQ, MongoDB, or similar technologies. 
• Experience with Terraform or CloudFormation. 
• Background in healthcare or pharmaceutical software. 
• Familiarity with security standards and compliance (GDPR, HIPAA). 

Responsibilities: 

• Design & Develop: Build robust backend services and RESTful APIs in Golang to power our cloud-based CRM system, ensuring high performance and scalability. 
• Microservices Architecture:Implement and maintain an event-driven microservices architecture, including inter-service communication and data pipelines. 
• Database & Optimization: Work extensively with PostgreSQL(complex queries, indexing, performance tuning) to handle large volumes of data efficiently. 
• DevOps Collaboration:Collaborate with DevOps engineers to deploy and operate services using Docker, Kubernetes, Terraform, and AWS (EC2, S3, RDS, Lambda, etc.), following CI/CD best practices. 
• Code Quality:Ensure high code quality by writing unit/integration tests and participating in code reviews, following best practices for maintainability and security. 
• Team Collaboration:Work closely with front-end developers, QA, and product managers in an Agile environment to deliver features from concept to production, and troubleshoot issues in a timely manner. 

We Offer 

• Competitive Compensation with regular reviews and performance-based bonuses. 
• 100% Remote & Flexible Work schedule. 
• Paid Time Off: 24 working days of paid vacation, plus paid sick leave and public holidays. 
• Great Team & Culture: an international team with open communication, no micromanagement, and a strong focus on innovation and growth. 

Are you ready to lead the development of cutting-edge analytics dashboards? We are looking for a Principal Full-Stack Engineer with a frontend focus to join our Software Development Team. This is a full-time remote opportunity based in Warsaw, Poland, with flexibility to work from anywhere.

At Sigma Software, we partner with global innovators to deliver high-performance solutions across industries. In this role, you will architect, build, and optimize a next-generation analytics dashboard for a large-scale distributed data platform, enabling customers to uncover meaningful patterns and insights.

Why join us? You’ll benefit from remote work flexibility, professional growth opportunities, and the chance to work on international projects with a talented, collaborative team.

CUSTOMER
Our customer is a global technology provider specializing in large-scale, distributed platforms that process high volumes of data and transform raw signals into actionable insights. Their solutions serve diverse industries worldwide, enabling organizations to detect patterns, optimize operations, and respond quickly to emerging issues. They are recognized for their ability to handle extremely high and variable traffic loads with reliability and precision.

PROJECT
The project focuses on designing, developing, and maintaining a next-generation analytics dashboard for a large-scale distributed data platform. This dashboard enables customers to explore and analyze their data, uncover meaningful patterns, and identify potential issues. The role involves technical leadership, architecture design, and mentoring, as well as hands-on development using modern JavaScript frameworks and APIs.

Responsibilities

• Serve as the primary technical lead for dashboard development
• Design and architect the next-generation dashboard platform
• Lead post-mortems and coach team members on conducting thorough root cause analyses
• Partner closely with Product and Research teams to align features with business needs
• Profile, debug, optimize, and strengthen the security of web applications
• Contribute to an agile development process and create clear documentation
• Mentor junior engineers and support their professional growth
• Collaborate with a high-caliber engineering team focused on learning, experimentation, and technical excellence
• Foster a high-performance engineering culture emphasizing efficiency, collaboration, and quality

Requirements 

• 8+ years of relevant experience as a Full-Stack Developer
• Proven experience building modern web applications with React, GraphQL, TypeScript, and Node.js
• Experience creating reporting dashboards and working with data tools such as SQL, Looker, dbt, and Python
• Strong frontend engineering expertise with deep understanding of UI architecture and common design pitfalls
• Commitment to correctness, performance, and delivering clean, high-quality solutions
• Ability to independently own large features from technical design to production deployment
• Experience mentoring teammates through code reviews, design discussions, and hands-on support
• Problem-solving mindset with curiosity and rigor, using experimentation to find innovative solutions
• Familiarity with AI-assisted development tools for productivity and quality improvement

• Upper-Intermediate English level

   

WILL BE A PLUS

• Experience with large-scale distributed systems
• Background in analytics platforms and ETL workflows
• Knowledge of security best practices for web applications

PERSONAL PROFILE

• Strategic thinker with strong technical leadership skills
• Collaborative and supportive mentor for engineering teams
• Detail-oriented with a focus on correctness and performance
• Innovative problem solver who embraces experimentation

We’re seeking a Junior QA Engineer with a solid understanding of testing principles and a passion for quality. As part of our QA team, you’ll play a key role in ensuring our products meet high standards of functionality, performance, and reliability.

If you have strong attention to detail, a proactive mindset, and some hands-on experience in manual or automated testing, this role is a great fit for you.

What You’ll Do

• Write and execute test cases based on product requirements and user stories
• Identify, document, and track bugs and issues
• Collaborate closely with developers and product managers to understand features and resolve issues
• Perform regression, integration, and exploratory testing
• Assist in creating and maintaining test documentation and test plans
• Contribute to improving QA processes and overall product quality

What We’re Looking For

• 1–2 years of experience in software QA (manual and/or automated)
• Strong understanding of software testing fundamentals and QA methodologies
• Experience working with tools like JIRA, TestRail, or similar test management tools
• Basic knowledge of web technologies (HTML, CSS, JavaScript)
• Familiarity with browser dev tools and debugging techniques
• Ability to think critically and identify edge cases
• Excellent communication and documentation skills
• Strong desire to learn and grow in a fast-paced environment

Bonus Points

• Exposure to test automation tools (e.g., Selenium, Cypress, Playwright)
• Basic scripting or coding knowledge (JavaScript, Python, etc.)
• Experience testing APIs using tools like Postman
• Understanding of CI/CD workflows and Git