Jobs at Djinni

Description

Our client is a luxury skincare and beauty brand. The brand is based in San Francisco and sells luxury skincare products worldwide.

Client’s main IT “product” is its e-commerce website, which functions as a digital platform to sell products, educate customers, and personalize experiences.

• Runs on Salesforce Commerce Cloud (formerly Demandware) — an enterprise e-commerce platform that supports online shopping, order processing, customer accounts, and product catalogs.
• Hosted on cloud infrastructure (e.g., AWS, Cloudflare) for reliable performance and security
  Uses HTTPS/SSL encryption to secure data transfers.
• Integrated marketing and analytics technologies such as Klaviyo (email & SMS automation), Google Tag Manager, and personalization tools to track behavior, optimize campaigns, and increase conversions

It’s both a shopping platform and a digital touchpoint for customers worldwide.

Requirements

We are seeking a Data Analyst with strong experience in analyzing complex datasets, building insightful dashboards, and translating data into actionable business recommendations.

In this role, you will collaborate closely with product teams and other analysts to create compelling visualizations and uncover patterns that drive data-informed decision-making. You will play a critical role in defining metrics and providing the insights needed to optimize our products and services.

Job responsibilities

Dashboarding & Visualization: Design and build dashboards to support data visualization and reporting requirements.
• KPI Definition: Collaborate with product teams to define key metrics and KPIs that drive business decisions.
• Deep-Dive Analysis: Perform in-depth data analysis to identify trends, patterns, and opportunities for optimization.
• Data Storytelling: Provide actionable insights and recommendations to stakeholders through clear and compelling data storytelling.
• Data Modeling: Contribute to building data modeling based on various data sources.
• Documentation: Create and maintain comprehensive documentation for data models, workflows, and analysis methodologies.

Skillset To succeed in this role, the following qualifications are required:
• Experience & Education:
◦ Minimum of 4 years of experience in data analytics.
◦ Demonstrated experience with SQL and aggregating unstructured data collected from multiple sources.

Technical Tools (Must Have):
◦ Hands-on experience with data visualization tools such as PowerBI, Tableau, ADX, or similar.

Technical Tools (Nice to Have / Plus):
◦ Experience with Git.
◦ Experience with ETL processes and DBT (or equivalent tools).
◦ Experience with Product Analytics tools (e.g., Google Analytics, Amplitude).
◦ Experience with R or Python.
◦ Experience designing and analyzing A/B and multivariate tests.

Soft Skills:
◦ Excellent problem-solving skills.
◦ Strong communication skills to effectively convey insights to stakeholders

We're looking for an Automation QA Engineer who enjoys solving problems, writing clean automation code, and ensuring product quality at scale.

As an Automation QA Engineer, you will design, implement, and maintain automated test frameworks for front-end and back-end systems. You’ll work closely with developers, DevOps, and product teams to ensure seamless CI/CD integration and high-quality releases. This role is ideal for someone with 4-5 years of experience who has strong technical foundations, good debugging instincts, and experience testing modern web applications.

Required: AI-Driven Automation Experience

We are looking for someone who has built AI-powered automation — agents, pipelines, or tools that run autonomously to solve testing or engineering problems.

Key Responsibilities

• Build and maintain automated UI and API test suites (primarily using TypeScript). 

• Develop automated tests using Playwright or similar test frameworks. 

• Analyze logs, network calls, and execution traces to identify failures or flaky tests. 

• Collaborate with developers to define test strategies and acceptance criteria. 

• Integrate automated tests into CI/CD pipelines using GitHub Actions or Jenkins. 

• Write and optimize SQL queries for validation of back-end data. 

• Create test plans, test cases, and documentation for new and existing features. 

• Identify root causes of issues and propose improvements to automation frameworks. 

• Work with cross-functional teams to continuously improve QA processes.

Required Skills & Experience

• 2–3 years of experience in Automation QA or Software Testing. 

• Strong programming skills in TypeScript (primary automation language). 

• Hands-on experience with Playwright, Cypress, or Selenium (Playwright preferred). 

• Practical experience with GitHub Actions or prior experience with Jenkins CI/CD. 

• Familiarity with API testing tools (Postman, REST clients, or automated API frameworks). 

• Solid understanding of testing methodologies, debugging, and root-cause analysis. 

• Experience writing SQL queries and validating data across relational databases. 

• Ability to work independently and communicate effectively in a fast-moving environment.

We’re looking for an energetic and organized Marketing Manager to support our marketing activities across two products. This is a role for someone who is eager to grow, enjoys dynamic work, loves coordinating projects, and feels confident turning ideas into clear, structured execution.

WHAT DRIVES US:

✨ Clients First – Their success is our top priority. ✨ Ownership – We take responsibility and follow through until the job is done.

✨ Flexibility – We value people who think flexibly and stay open to new ways of doing things.

✨ Growth Mindset – We learn, innovate, and welcome new ideas.

If these values sound like you, chances are you’ll thrive in our team.

MAIN RESPONSIBILITIES:

• Collaborate with CMO and execute marketing activities according to the plan.
• Coordinate tasks between SMM, designers, copywriters, and external contractors.
• Monitor marketing performance and prepare monthly reports.
• Manage content schedules, track progress, and ensure timely delivery.
• Work on social media activities, PR tasks, and partnerships.
• Coordinate and manage preparations for offline conferences and industry events.

• Participate in brainstorming and contribute ideas for content and promotions.

   

WHAT YOU BRING:

• 1,5+ years of experience in marketing.
• Understanding of digital marketing tools and analytics.
• Initiative, creativity, willingness to develop within the company.
• Experience with AI tools.
• Hands-on experience in any specific marketing area would be an advantage.
• Good communication and organizational skills.
• English level: Upper-Intermediate.

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

🎁 Presents from the company

We are looking for a Senior UI Designer to join our team in Yerevan, Armenia.

✅ Requirements:

✔️ 5+ years of experience.

✔️ Strong aesthetic skills with the ability to combine various colours, fonts, and layouts.

✔️ Attention to visual details.

✔️ Ability to meet deadlines and collaborate with a team.

✔️ Passion for gaming.

✔️ Understanding of HTML&CSS and adaptive markup basics.

✔️ Experience in creating designs for both complicated systems and marketing product interfaces.

✔️ Understanding of UI/UX, UI/UX Guide, responsive, Mobile first, Design Thinking concepts.

✔️ Experience creating and controlling libraries and Style Guide.

✔️ Working with retouch and graphics.

💡 Highly desirable: experience in UI design for mobile interfaces, with a strong understanding of mobile layout patterns and responsive behavior optimization.

✅ Responsibilities:

✔️ First of all, to create and implement with a team of designers and artists new projects bordering on games!

✔️ Design original pieces, including illustrations and infographics.

✔️ Review junior designers’ work to ensure high quality.

✔️ Generate ideas to portray concepts and advertise products/services.

✔️ Maintain brand consistency throughout all our marketing projects.

✔️ Work with components in Figma.

✔️ Work closely with the front-end and design team.

✅ We offer excellent benefits, including but not limited to:

✔️ Official registration under local legislation;

✔️ Paid annual leave (minimum 20 working days);

✔️ Sick leave - 11 days, paternity leave - 5 days;

✔️ Relocation support (flight tickets, 2 weeks' accommodation in a hotel);

✔️ Medical insurance;

✔️ Birthday/ wedding/ childbirth presents from the Company;

✔️ Sport - 50% coverage;

✔️ Tennis/ padel lessons - 50% coverage;

✔️ Language learning opportunities - 50% coverage;

✔️ Water, coffee, and snacks in the office;

✔️ Team building activities.

Bold moves start here. Make yours. Apply today!

Requirements:

• Leadership & Management: Proven experience as a UX Lead or Design Manager, with a strong track record of building, mentoring, and upskilling high-performing design teams.
• Cross-Platform Expertise: Extensive experience designing and managing products across native mobile (iOS/Android), mobile web, and desktop web environments.
• Process Engineering: Demonstrated ability to set up, optimize, and govern end-to-end design processes. You know how to identify workflow bottlenecks and implement scalable frameworks.
• Problem-Solving Mindset: A strategic thinker who focuses on solving complex product and business challenges rather than just executing visuals.
• Design Systems: Deep experience establishing and scaling comprehensive, multi-platform design systems using tools like Figma, optimizing them for team efficiency and developer handoff.

• Industry Knowledge: Solid understanding of the iGaming or Gamedev or FinTech industry, with a passion for creating engaging, compliant, and seamless user experiences across all devices.

   

Duties & Opportunities:

• Team Development & Mentorship: Act as a true manager and educator. Assess team skills, identify growth opportunities, and run initiatives to upskill designers and foster a culture of continuous learning and excellence.
• Process Setup & Optimization: Define and own the design lifecycle. Establish clear workflows, rituals, and quality standards to ensure the team operates smoothly and integrates seamlessly with agile development cycles.
• Cross-Platform Design Strategy: Drive the overarching UX vision across native apps, mobile web, and desktop web, ensuring a cohesive, scalable, and intuitive iGaming ecosystem.
• Strategic Problem Solving: Act as the primary design problem-solver. Partner closely with product managers, developers, and stakeholders to translate complex iGaming business requirements into viable, user-centric design strategies.
• Design System Governance: Oversee the strategic development and maintenance of our multi-platform design system, ensuring consistency, technical feasibility, and speed-to-market.

• UX Advocacy: Champion the value of user-centric processes (like usability testing and data-driven feedback loops) at the leadership level, ensuring design has a strong voice in product decisions.

   

We offer excellent benefits, including but not limited to:

🚀 Career growth opportunities in an international and dynamic environment;

📚 Opportunity to develop language skills with partial compensation for language courses;

🎁 Special gifts for birthdays, weddings, and newborns;

🏝️ 20 working days of paid annual vacation, plus paid sick leaves;

🍲 Office snacks and refreshments;

🏋️ ♂️ Sports package to support a healthy lifestyle;

🩺 Comprehensive medical insurance for you and your partner;

📍 Comfortable office with great facilities in a prime location;

🎉 Exciting corporate events, team-building activities, and international company parties.

📍 Location: Remote

🕐 Schedule: Full-time, Sunday to Thursday

🌍 Company: A fast-growing affiliate marketing network connecting advertisers with high-quality leads

We’re looking for a detail-oriented and reliable Billing and Payment Collection Specialist to join our finance team. This is a great opportunity for someone who wants to grow in a remote-friendly, performance-driven environment.

🔧 Responsibilities:

• Assist in managing billing operations, ensuring accurate billing calculations and on-time payments from affiliates and advertisers;
• Maintain and update billing records using Google Sheets;
• Coordinate with advertiser managers and finance teams to capture all costs and revenues accurately;
• Work closely with the sales and finance teams to ensure accurate cost and revenue tracking;
• Handle client billing inquiries (affiliates and advertisers);
• Support in preparing financial reports and analysis;
• Contribute to improving billing workflows and overall team efficiency.

✅ Requirements:

• Experience in finance, billing, accounting, or related roles;
• Strong knowledge of Google Sheets;
• Excellent attention to detail and organization;
• English level: B1 or higher;
• Self-starter with the ability to stay organized and deliver results remotely.

We are a fast-growing fintech company and an industry leader in innovative digital solutions for corporate clients. Due to the growing volume of leads and operational tasks, our Sales Team needs someone who can take ownership of early-stage lead management and qualification. If you enjoy research, communication, and structured work, this role is for you.

MAIN RESPONSIBILITIES:

• First contact with inbound and outbound leads
• Lead qualification and initial screening
• Early-stage research of potential clients
• CRM management according to the sales pipeline
• Follow-ups of leads and clients
• Administrative tasks related to leads
• Supporting Sales Managers before the deal stage

WHAT YOU BRING:

• 1+ year of experience in Sales/Support/Chat communication
• Strong communication skills
• Research and analytical thinking
• Ability to structure information
• Comfortable with cold outreach
• CRM proficiency (or readiness to learn quickly)
• Intermediate English level
• Availability to work 11:00-20:00 Mon-Fri

WE OFFER:

🌍 Remote work from anywhere

⏰ Full-time

🌴 Unlimited paid vacation days

🤒 10 paid sick days

🗣 English classes

📚 Take part in conferences worldwide

🎁 Presents from the company

If you’re ready to grow inside Sales and want to build real expertise - let’s talk 🚀

We are a fintech company with 8+ years of experience building financial infrastructure for media buyers and marketing agencies, helping them run campaigns and support their operations without interruptions.

We are looking for an active Business Development Manager at Sass to guide potential clients through our product, run demos, and convert conversations into long-term B2B partnerships.

Responsibilities:

• Conduct product demo calls, clearly demonstrate how our solution solves real business challenges
• Convert qualified leads into long-term clients
• Guide prospects through the sales process from qualification to closing the deal
• Understand client needs and suggest tailored solutions
• Maintain a pipeline and accurate CRM data
• Build long-term relationships with clients through clear and proactive communication
• Collaborate closely with the SDR and marketing team to improve leads quality

Requirements:

• 3+ years of experience in B2B sales or business development
• Experience in selling SaaS, fintech, or digital products
• Proven ability to conduct product demos and sales calls
• B2+ English level with confidence in professional communication
• Organized, proactive communication style with a strong ownership mindset
• Experience using CRM systems and managing sales pipelines
• Participation in conferences

Nice to have:

• Experience in affiliate marketing

What you will receive:
 

• Collaborate with companies from Tier-1 markets and international clients
• Focus on conversations with warm leads and closing deals rather than cold outreach
• Have a direct impact on company growth and see the results of your work
• Enjoy fully remote work from anywhere
• Full-time schedule: 11:00-20:00 or 10:00 - 19:00 (GMT+3)
• Unlimited paid vacation days plus 10 paid sick days
• English classes, professional trainings
• Participation in international conferences and industry events
• Company gifts

Join us as our Head of Marketing!
 

We’re looking for a strategic, results-driven marketing lead to structure, lead, and scale the marketing function across our two core products. You’ll manage team and work directly with the C-suite to set KPIs, build systems, and drive growth.

Responsibilities: 
 

• Build and execute half-year and full-year marketing strategies.
• Define and track KPIs for performance, lead generation, and team productivity.
• Lead weekly planning, execution monitoring, and monthly reporting of all marketing efforts.
• Systemize the lead acquisition + lead management flow.
• Spot growth opportunities, test new channels, and scale what works.

Qualifications:
 

• 3+ years in digital marketing, with a proven strategic and team leadership background.
• Experience in Affiliate Marketing and paid performance channels (Google, Meta).
• Strong analytical skills — confident with dashboards, KPIs, and reporting.
• Proficiency in applying AI tools for work tasks.
• PR and partnership management experience is a plus.
• Upper-intermediate English (B2).

We Offer:

🌍 Remote work from anywhere 
🌴 Unlimited paid vacation days 
🤒 10 paid sick days 
🗣 English classes 
📚 Take part in conferences worldwide

🔥 About the Role

📍 Czech Republic / Hybrid (EU) (Once per month you need to be in Prague)

💼 Full-time / B2B

We’re looking for a Senior Backend Developer to join a growing e-commerce team working on scalable, high-load systems.

In this role, you’ll be responsible for developing and improving a modern e-commerce platform built on microservices and cloud architecture.

This is a great opportunity to influence product development, contribute to architectural decisions, and work on solutions used across multiple countries.

⚙️ Responsibilities

• Develop and maintain (micro)services using Go (GoLang)
• Improve and optimize performance of the e-commerce platform
• Collaborate with Product Owners, Business Analysts, UX specialists, and developers
• Contribute to architecture and technical decisions
• Work as part of a cross-functional full-stack team

• Ensure code quality, scalability, and maintainability

   

🧰 Tech Stack

• Backend: Go (GoLang)
• APIs: REST, GraphQL
• Containers: Docker
• Version control: Git
• Frontend basics: HTML, CSS
• Cloud & Orchestration: Azure, Kubernetes (nice to have)

• Monitoring: Prometheus, New Relic

   

✅ Requirements

• 3+ years of experience in backend development
• Strong knowledge of Go (GoLang)
• Experience working with REST or GraphQL APIs
• Hands-on experience with Docker and Git
• Understanding of modern software development practices
• Experience working in Agile teams
• Strong problem-solving skills and attention to detail

• Upper-Intermediate or higher English level

   

➕ Nice to Have

• Experience with large-scale e-commerce platforms
• Knowledge of PHP or Node.js (Vue, Nuxt)
• Experience with Kubernetes and cloud platforms (Azure or similar)
• Experience with monitoring and observability tools (Prometheus, New Relic)

• Project Description:

  Join a Team Redefining Modern Banking Technology!
  
  Our client is a Swiss bank focused on delivering advanced online trading and financial services. Unlike traditional financial institutions heavily dependent on legacy systems, this bank invests in a lean, modern, and continuously evolving technology stack.
  
  What the Project Is About
  The team is responsible for all post‑market Forex operations, ensuring that trading activities are accurate, consistent, and properly reconciled after the end of each market day.
  One of the latest initiatives delivers near real‑time reconciliation of trade data from multiple sources, including Coinbase, Bitstamp, and Kraken. The solution enables live monitoring of risk exposure, especially during external platform downtimes or degraded availability.
  
  Technology & Engineering Culture
  We continuously evolve our systems toward:
  * Atomic, independently deployable microservices
  * Self‑contained applications with clear ownership
  * Dockerized environments
  * Automated CI/CD pipelines
  Engineering decisions focus on reliability, transparency, and scalability, supporting business‑critical banking systems.
  
  How We Work
  Scrum teams of 5-8 cross‑functional engineers. Each team member contributes to both backend and frontend components.
  
  Daily collaboration with client stakeholders through:
  * Stand‑ups
  * Refinement and design sessions
  * Status and planning meetings
  Agile best practices applied across delivery
  
  Primary communication tools:
  * Microsoft Teams
  * Outlook and internal collaboration platforms
  
  What We Offer
  + Professional growth
      Local trainings, workshops, and on‑demand webinars
      Company‑funded conferences and certifications
  + Competitive compensation
      Annual review based on performance and professional development
  + Healthy work-life balance
      Team buildings and corporate events
      Hackathons and innovation initiatives
      A culture that values sustainable delivery
  
  If you are proactive, creative, and motivated by building robust banking systems with real business impact, you will contribute directly to improving both product quality and engineering practices.
  Join us and help shape modern banking solutions.

• Responsibilities:

  * Design and develop product features end‑to‑end, covering frontend, backend, and data layer
  * Develop reusable, maintainable, and well‑tested code following team standards
  * Write and maintain unit, integration, and E2E tests to ensure reliability and scalability
  * Participate in code reviews, provide constructive feedback, and improve overall code quality
  * Collaborate with other engineers to clarify requirements and propose technical solutions
  * Take ownership of assigned features from requirements refinement to production deployment
  * Actively participate in Scrum events (planning, refinement, reviews, retrospectives), including direct communication with the client
  * Identify and address technical debt within owned areas of the codebase

• Mandatory Skills Description:

  - At least 3+ years of proven experience in a Software Developer/Engineer position [up to 1 year of work with Web Development stack]
  - Java core, Java 11-21 features
  - Proven knowledge of ReactJS, Redux
  - OOP/OOD knowledge, Design Patterns
  - Unit testing frameworks (JUnit, Mockito)
  - Integration tests
  - Spring framework, IOC
  - RESTful services
  - SQL knowledge, any RDBMS
  - CI tools experience

• Nice-to-Have Skills Description:

  - Education: Bachelor's / Master's degree in computer science or computer engineering
  - Experience in finance/banking business domain
  - Unix usage experience
  - Kafka

📍 Czech Republic / Hybrid (EU) (Once per month you need to be in Prague)

💼 Full-time / B2B

🔥 About the Role

We’re looking for an Android Developer to join our team and build modern, high-quality mobile applications.

In this role, you’ll work with the latest Android technologies, using Kotlin and Kotlin Multiplatform (KMP) to create scalable and maintainable applications with shared codebases.

This is a hands-on position where you’ll have a direct impact on product development and user experience.

⚙️ Responsibilities

• Develop, test, launch, and maintain Android applications
• Build modern and responsive UIs using Jetpack Compose (XML as a plus)
• Integrate with RESTful APIs and GraphQL services
• Write clean, maintainable, and well-tested code
• Implement scalable architecture and reusable components
• Optimize app performance and ensure smooth user experience

• Collaborate with cross-functional teams (backend, design, QA)

   

🧰 Tech Stack

• Languages: Kotlin
• UI: Jetpack Compose, XML
• Architecture: MVVM / Clean Architecture
• Networking: REST, GraphQL, HTTP
• Databases: NoSQL
• Tools: DI frameworks (e.g., Hilt, Dagger)

• Testing: Unit testing

   

✅ Requirements

• Strong proficiency in Kotlin
• Experience with Android native UI frameworks (Jetpack Compose is a must)
• Ability to build and maintain Android applications end-to-end
• Solid understanding of:
  • RESTful APIs
  • GraphQL
  • NoSQL databases
  • HTTP protocol
• Experience with Dependency Injection and related patterns
• Focus on writing clean, testable, and maintainable code

• Experience with or strong interest in Kotlin Multiplatform (KMP)

   

➕ Nice to Have

• Understanding of Android UX/UI best practices and Material Design
• Experience with CI/CD pipelines
• UI test automation experience
• Experience optimizing performance in multi-module applications

Summary

Full Stack Engineer (Node.js, PostgreSQL), remote role focused on building core platform systems for an enterprise AI product, requiring 3+ years of experience, along with a strong algorithmic background demonstrated through achievements in programming competitions, high rankings on coding platforms, or success in algorithm-focused hackathons.

About the company

Our client builds an AI platform that enables enterprises to customize and deploy AI capabilities for their specific needs. The platform team is central to this work, responsible for infrastructure, shared components, and internal tooling that the rest of engineering depends on.

The role

This is a hands-on implementation engineering position. You'll work on deploying, configuring, and integrating the platform for enterprise clients, translating their requirements into working solutions, deployed at client's infrastructures. The role sits between product engineering and customer success: technically deep, but with awareness of real-world client needs.

You'll collaborate closely with platform engineers and business teams, occasionally joining business discussions to clarify technical requirements or explain implementation details.

What you'll work on

• Implementing and configuring platform deployments for enterprise customers
• Building integrations between the platform and client systems
• Working with internal teams to understand client requirements and translate them into technical solutions
• Contributing to implementation tooling, documentation, and repeatable deployment processes
• Troubleshooting and resolving issues during and after deployment
• Occasionally, participating in client calls to gather requirements or provide technical guidance

What we're looking for

• Prize-winning places at programming olympiads (IOI, ICPC, Google Code Jam, Facebook Hacker Cup) or regional competitions.
• High rating on coding platforms: LeetCode (Knight+ or 2000+ rating), HackerRank (Gold+), Codeforces (Expert+ or 1900+ rating).
• Participation in hackathons with a focus on algorithmic problems (for example, victories at HackMIT, AngelHack).
• Strong proficiency in Node.js and TypeScript
• Experience with React and frontend integration
• PostgreSQL/similar RDBMS and general data modeling knowledge
• Familiarity with cloud platforms (AWS, Azure, or GCP), and multi-cloud exposure is valuable
• Clear communication skills - comfortable explaining technical concepts to non-technical stakeholders
• Ability to work independently and manage multiple implementation workstreams
• 3+ years of software engineering experience

Useful additions / nice to haves

• Experience with AI platforms or AI/LLM integration
• Familiarity with CI/CD pipelines and infrastructure-as-code
• Vue.js experience
• Background in enterprise software implementation or professional services
• Previous work in similar roles

Summary

• Senior Security Engineer - penetration testing, threat modelling, 7+ years commercial experience.
• Python. Hands-on offensive and defensive security for web applications.
• Remote/Hybrid, UK, Chechia, Spain - employment contract, Poland, Romania, Slovakia, Bulgaria, Ukraine - B2B contract.

The role

This is a senior security engineering position with a strong emphasis on penetration testing and threat modeling. You'll work across the full security lifecycle: designing secure architectures, modeling threats, researching emerging attack vectors, and validating defenses through hands-on testing.

The focus is on long-term security improvements — identifying and addressing risks before they become incidents. You'll need both the attacker's mindset to find vulnerabilities and the engineering skills to help fix them properly.

What you'll work on

• Penetration testing and security assessments against web applications and internal systems
• Leading security design reviews and threat modeling for new products and infrastructure changes
• Researching emerging threats and attack techniques, then translating findings into practical defense strategies
• Building security automations and tools, and prototypes to support testing and detection
• Collaborating with engineering teams to remediate vulnerabilities and improve secure development practices
• Contributing to security architecture decisions and standards

What we're looking for

• 7+ years in security engineering with substantial experience in both offensive and defensive work
• Proven, hands-on web applications penetration testing experience
• Strong programming skills, preferably Python, with experience building security tools or automation
• Deep expertise in at least one core security domain: cryptography, authentication/authorisation, secure architecture, or network security
• Clear understanding of attack vectors and methods, and how to anticipate them
• Good communication skills in English

Useful additions

• Experience securing serverless architectures or AI/ML platforms
• Background in cloud-native security (AWS, GCP, Kubernetes)
• DevSecOps experience- integrating security into CI/CD pipelines
• Relevant certifications (OSCP, OSCE, CISSP, or similar)

Summary

Senior Engineer with 5+ years managing and deploying Azure and Office 365 services, including virtual machines, databases, networking, and security. Skilled in Microsoft 365 security, Azure automation, PowerShell scripting, and cloud workload deployment. Experienced in global network design, cybersecurity tools like Azure Sentinel and Defender, and virtualization with Microsoft Hyper-V. Holds ITIL Foundation and Microsoft/Azure certifications, with strong expertise in cloud infrastructure, security compliance, and DevOps practices.

Important:

• Microsoft/Azure certifications such as AZ-103/104, MS-500, MS-101, AZ-500.
• Office 365, Aruba network, and security certifications are advantageous.

Job DescriptionRole Overview

The Level 3 Cloud Infrastructure Engineer is a senior technical role within the Global IT Service Management (ITSM) Business Unit, responsible for providing expert Level 3 support, development, security, and deployment of Microsoft cloud services, specifically Azure and Office 365, to internal and external customers worldwide. This role operates under general direction with substantial autonomy and accountability, focusing on ensuring high availability, security, and performance of cloud, network, infrastructure, and security services in alignment with established quality standards and organizational policies.

Key Responsibilities

• Provide Level 3 escalation support for Azure and Office 365 issues escalated from Service Desk and Level 2 teams, including investigation, diagnosis, and resolution or escalation to external vendors.
• Deliver cloud, network, infrastructure, and security support through online ticketing systems, ensuring adherence to SLAs and high customer satisfaction.
• Develop, maintain, and apply standards, documentation, and knowledge bases to support operational excellence and continuous improvement.
• Configure and automate provisioning, testing, deployment, and monitoring of cloud infrastructure and services using infrastructure management tools and scripting (e.g., PowerShell).
• Plan and implement maintenance, installation, and configuration of cloud infrastructure components, including virtualized environments and networking/security elements.
• Conduct problem management activities, including root cause analysis (RCA), change requests, and follow-up actions to prevent recurrence of issues.
• Monitor cloud system availability, capacity, and security using tools such as Azure Security Center and Azure Sentinel, and implement security best practices.
• Provide on-call and out-of-hours support as required to maintain service continuity.
• Collaborate and influence across teams and stakeholders to drive improvements and ensure alignment with business objectives.
• Comply with Environment, Health & Safety (EH&S) policies and actively participate in related training and risk assessments.

Technical Expertise and Skills

• Extensive experience (3+ years) managing and deploying Azure services, including Virtual Machines, Databases, Storage, Virtual Networks, Azure Resource Manager, Site Recovery, Backups, High Availability, and microservices.
• Proficient in managing Office 365 services such as user management, security, SharePoint, Exchange, Teams, licensing, domain migrations, Azure Active Directory (AAD) synchronization, and hybrid AD environments.
• Strong knowledge and hands-on experience in Microsoft 365 security and compliance features, including DLP, Information Governance, Advanced Threat Management, Azure Information Protection (AIP), and secure score.
• Expertise in Azure cloud networking and security, including firewalls, network security groups, ExpressRoute, Azure VPN, and adherence to Microsoft Azure networking and security best practices.
• Experience deploying new cloud workloads and managing global LAN and WAN networks.
• Advanced cybersecurity skills covering email, cloud, infrastructure, Azure Sentinel, Defender for Cloud and endpoints, and Crowdstrike.
• Database deployment and administration experience with SQL variants including MySQL, MSSQL, Azure Cosmos DB, and Azure SQL as a service.
• Proficiency in Azure automation and PowerShell scripting for operational efficiency.
• Experience with Azure Active Directory Domain Services, Azure B2C, on-premises domain controllers, conditional access, Azure AAD Sync, and hybrid AD configurations.
• Knowledge of Intune for policy creation, device enrollment, compliance, troubleshooting, Autopilot, and scripting.
• Design and deployment experience with Azure Virtual Desktop and Azure security tools such as Security Center and Sentinel.
• Strong background in Windows Server (2012–2022) and Linux operating systems, virtualization technologies (Microsoft Hyper-V), and DevOps principles.
• Proven ability to develop and maintain detailed technical documentation and knowledge bases.
• Experience mentoring and supporting junior escalation teams and working in virtual team environments across multiple customer sites.

Projects and Contexts

The role encompasses continuous and overlapping projects and activities related to the deployment, support, and management of Microsoft cloud and infrastructure services globally. These include:

1. Azure and Office 365 Service Deployment and Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Managing and deploying Azure services (Virtual Machines, Databases, Storage, Virtual Networks, etc.) and Office 365 services (user management, security, SharePoint, Exchange, Teams, licensing, domain migrations). Ensuring high availability, security, and compliance.
   Technologies and Tools: Microsoft Azure, Office 365, Azure Resource Manager, Azure Active Directory, PowerShell scripting, Azure Automation.
2. Cloud Networking and Security Implementation
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing, implementing, and managing cloud networking and security including firewalls, network security groups, ExpressRoute, Azure VPN, and applying Microsoft Azure networking and security best practices.
   Technologies and Tools: Azure Networking, Azure Security Center, Azure Sentinel, Microsoft Defender, Crowdstrike.
3. Global Network Design and Support
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing, deploying, supporting, and managing global LAN and WAN networks to support organizational IT infrastructure.
   Technologies and Tools: LAN/WAN technologies, Aruba network equipment (certification advantageous).
4. Security and Compliance Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Implementing Microsoft 365 security and compliance features such as Data Loss Prevention (DLP), Information Governance, Advanced Threat Management, Azure Information Protection, and secure score monitoring.
   Technologies and Tools: Microsoft 365 Security & Compliance Center, Azure Security Center, Azure Sentinel.
5. Automation and Infrastructure Management
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Automating provisioning, testing, deployment, and monitoring of cloud infrastructure and services using infrastructure management tools and PowerShell scripting.
   Technologies and Tools: Azure Automation, PowerShell, Infrastructure as Code tools.
6. Azure Virtual Desktop Deployment
   Role: Level 3 Cloud Infrastructure Engineer
   Responsibilities: Designing and deploying Azure Virtual Desktop environments to support remote workforce needs.
   Technologies and Tools: Azure Virtual Desktop, Azure Active Directory.
7. Mentoring and Team Support
   Role: Senior technical mentor and support for junior escalation teams.
   Responsibilities: Providing guidance, knowledge transfer, and support to junior team members to enhance team capability and service quality.
   Technologies and Tools: Internal knowledge bases, documentation tools.

Reporting and Compliance

The role reports directly to the Global Manager IT Service Operations and requires strict adherence to company policies including budget management, EH&S compliance, ITIL processes, and security standards. The incumbent is expected to maintain accurate records, produce reports, and contribute to continuous improvement initiatives.

Education

• University IT or related degree
   

Certification

• ITIL Foundation
• Microsoft/Azure certifications (e.g. AZ-103/104, MS-500, MS-101, AZ-500)
• Office 365 certifications
  Advantageous
• Aruba network certification
  Advantageous
• Security certifications
  Advantageous