Jobs at Djinni

We are looking for a strong, hands-on leader to join our CVM department as Deputy Head of CVM, taking ownership of key operational areas and becoming a trusted partner to the Head of CVM.

As our department continues to scale, centralized decision-making has become a bottleneck. We are creating this role to increase operational autonomy, accelerate execution, and strengthen accountability across multiple teams.

This is not an assistant or coordination role. You will have a genuine leadership mandate, the authority to make operational decisions, and direct responsibility for driving business results across Retention and related functions.

Key Responsibilities

Retention Leadership

• Own the operational performance of Retention across Sportsbook, Casino, and VIP segments.
• Independently define priorities, select promotional and communication mechanics, allocate resources, and drive business objectives.
• Evaluate initiative performance and ensure delivery against agreed KPIs.

Cross-Functional Operations

• Oversee the operational alignment of MarTech, Crypto, Marketing Project Management, and Performance Audit.
• Ensure effective collaboration between teams, timely execution, and resolution of cross-functional blockers.
• Establish clear priorities, ownership, and accountability across functions.

Leadership & Team Management

• Set objectives and KPIs for teams and functional leads in line with department goals.
• Monitor performance, deadlines, and quality of execution.
• Conduct regular 1-on-1 meetings, address operational challenges, and support leads in maintaining effective team performance.
• Enable team leads to own their areas of expertise while ensuring alignment across the department.

Team Building & Recruitment

• Own the full recruitment cycle for all positions below team-lead level.
• Identify hiring needs and build effective teams within the agreed organizational structure.

Business Performance & Resource Management

• Translate department-level objectives into measurable team KPIs and actionable plans.
• Track results, identify performance gaps, and adjust priorities when needed.
• Manage budgets within approved limits and optimize resource allocation across teams.

Decision-Making Authority

This role comes with substantial operational autonomy and a clearly defined scope of authority.

You will have the authority to:

• Make final operational decisions within your area of responsibility.
• Manage budgets within approved limits.
• Select Retention mechanics and determine operational priorities.
• Allocate resources across teams within the agreed framework.
• Handle operational escalations directly, with the full support of the Head of CVM.

The Head of CVM will retain ownership of overall department strategy, global budget allocation, organizational structure, and key personnel decisions concerning team leads.

Requirements

• Proven experience in Retention, CRM, or CVM within iGaming, online betting, or another high-volume B2C business.
• Experience managing multiple teams or functional areas simultaneously.
• Strong understanding of Retention strategies, promotional mechanics, customer engagement, user retention, and monetization.
• Experience working with KPIs, business performance metrics, and budget management.
• Proven people management skills, including goal setting, performance management, and cross-functional leadership.
• Strong analytical thinking, prioritization, and decision-making skills.
• Ability to operate independently, take ownership, and drive results without excessive supervision.
• Excellent stakeholder management and communication skills.

What We Offer

• Real decision-making authority and a high degree of operational autonomy.
• A strategic partnership with the Head of CVM and a transparent division of responsibilities.
• Direct influence on business performance across multiple functions.
• The opportunity to shape operational processes, develop teams, and improve the department's operating model.
• A challenging role in a dynamic iGaming environment with significant scope for impact and professional growth.

Who Will Succeed in This Role?

We are looking for a leader who combines strong Retention expertise with a broad operational mindset. Someone who can manage through team leads, align multiple functions, make independent decisions, and take full ownership of execution and business outcomes.

If you are ready to move beyond managing a single function and take ownership of a broader business operation, we would love to hear from you.

Our team is made up of professionals who know how to achieve great results and love challenges. We are currently actively looking for an PR or Community Manager to join our team to achieve better results together. Together we can bring the funniest ideas to life!

Responsibilities

• Manage and grow our social media channels: posting, replies, comments, direct messages, and engagement.
• Create and adapt content for social media, community updates, announcements, FAQs, and user communication.
• Manage and monitor key community and reputation platforms, including Discord, Reddit, forums, review websites, groups, and other relevant online spaces.
• Participate in relevant discussions naturally and professionally, without spammy promotion.
• Monitor reviews, ratings, mentions, comments, user feedback, complaints, and common questions.
• Find new relevant platforms and communities where our target audience is active.
• Share clear feedback summaries with marketing, product, support, and compliance teams.

• Help keep all public communication accurate, brand-safe, and aligned with US Sweepstakes Casino guidelines.

   

Requirements

• Experience in community management, social media, crowd marketing, ORM, or a similar role at least 3 years.
• Strong written English and ability to communicate clearly with a US audience.
• Experience with social media, online communities, review platforms, forums, Discord, and Reddit.
• Ability to create content independently: posts, replies, updates, community messages, and basic visuals.
• Strong skills in using AI tools and different digital tools for content creation, research, monitoring, automation, and task organization.
• Understanding of how to communicate naturally in communities without aggressive promotion.
• Ability to monitor many channels, prioritize tasks, and work independently.
• Interest in Sweepstakes Casino, social casino, iGaming.

• Good judgment, attention to detail, and ability to follow brand and compliance guidelines.

   

Nice to Have

• Experience with Sweepstakes Casino, social casino, iGaming, or affiliate projects.
• Experience with Reddit and Trustpilot;
• Experience creating visual content with AI tools or design tools.
• Experience with social listening, review monitoring, or reputation management tools.
• Basic understanding of responsible gaming and compliance-sensitive communication.

We are looking for a strong, hands-on leader to join our CVM department as Deputy Head of CVM, taking ownership of key operational areas and becoming a trusted partner to the Head of CVM.

As our department continues to scale, centralized decision-making has become a bottleneck. We are creating this role to increase operational autonomy, accelerate execution, and strengthen accountability across multiple teams.

This is not an assistant or coordination role. You will have a genuine leadership mandate, the authority to make operational decisions, and direct responsibility for driving business results across Retention and related functions.

Key Responsibilities

Retention Leadership

• Own the operational performance of Retention across Sportsbook, Casino, and VIP segments.
• Independently define priorities, select promotional and communication mechanics, allocate resources, and drive business objectives.
• Evaluate initiative performance and ensure delivery against agreed KPIs.

Cross-Functional Operations

• Oversee the operational alignment of MarTech, Crypto, Marketing Project Management, and Performance Audit.
• Ensure effective collaboration between teams, timely execution, and resolution of cross-functional blockers.
• Establish clear priorities, ownership, and accountability across functions.

Leadership & Team Management

• Set objectives and KPIs for teams and functional leads in line with department goals.
• Monitor performance, deadlines, and quality of execution.
• Conduct regular 1-on-1 meetings, address operational challenges, and support leads in maintaining effective team performance.
• Enable team leads to own their areas of expertise while ensuring alignment across the department.

Team Building & Recruitment

• Own the full recruitment cycle for all positions below team-lead level.
• Identify hiring needs and build effective teams within the agreed organizational structure.

Business Performance & Resource Management

• Translate department-level objectives into measurable team KPIs and actionable plans.
• Track results, identify performance gaps, and adjust priorities when needed.
• Manage budgets within approved limits and optimize resource allocation across teams.

Decision-Making Authority

This role comes with substantial operational autonomy and a clearly defined scope of authority.

You will have the authority to:

• Make final operational decisions within your area of responsibility.
• Manage budgets within approved limits.
• Select Retention mechanics and determine operational priorities.
• Allocate resources across teams within the agreed framework.
• Handle operational escalations directly, with the full support of the Head of CVM.

The Head of CVM will retain ownership of overall department strategy, global budget allocation, organizational structure, and key personnel decisions concerning team leads.

Requirements

• Proven experience in Retention, CRM, or CVM within iGaming, online betting, or another high-volume B2C business.
• Experience managing multiple teams or functional areas simultaneously.
• Strong understanding of Retention strategies, promotional mechanics, customer engagement, user retention, and monetization.
• Experience working with KPIs, business performance metrics, and budget management.
• Proven people management skills, including goal setting, performance management, and cross-functional leadership.
• Strong analytical thinking, prioritization, and decision-making skills.
• Ability to operate independently, take ownership, and drive results without excessive supervision.
• Excellent stakeholder management and communication skills.

What We Offer

• Real decision-making authority and a high degree of operational autonomy.
• A strategic partnership with the Head of CVM and a transparent division of responsibilities.
• Direct influence on business performance across multiple functions.
• The opportunity to shape operational processes, develop teams, and improve the department's operating model.
• A challenging role in a dynamic iGaming environment with significant scope for impact and professional growth.

Who Will Succeed in This Role?

We are looking for a leader who combines strong Retention expertise with a broad operational mindset. Someone who can manage through team leads, align multiple functions, make independent decisions, and take full ownership of execution and business outcomes.

If you are ready to move beyond managing a single function and take ownership of a broader business operation, we would love to hear from you.

Remote Phone Sales Specialist (Customer Retention), USA

Location: Remote (must be physically located in an eligible U.S. state)
Type: Full-time, independent contractor (B2B)
Pay: $3,000/month, plus KPI-based performance pay and bonuses after the probation period

About us
We're a sweepstakes gaming company growing our phone sales team. We're hiring two driven sales professionals to reach out to players who have already signed up on our platform.
 

About the role
This is a sales role, not customer support. You'll call a ready-made list of registered users, share current promotions and bonuses, and guide them toward their next step on the platform. If you're confident on the phone, quick to build rapport, and motivated by results, you'll do well here.

What you'll do

• Make outbound calls to registered users from a prepared contact list
• Present current offers, promotions, and bonuses
• Handle objections and keep conversations positive and engaging
• Move customers toward the target action
• Take inbound calls from customers who call back
• Follow company scripts and internal processes
• Hit performance targets once the KPI system is in place
   

What we're looking for

• 1+ year of sales experience, ideally by phone (telesales, inside sales, outbound or call center sales, customer retention)
• Fluent, confident spoken English for calls with U.S. customers
• Strong objection-handling skills and an easy way of connecting with people
• An energetic, results-focused attitude
• Physical location in an eligible U.S. state (see below)
   

Nice to have

• Background in iGaming, casino, or sweepstakes. Not required, since we provide product training.
   

Schedule

• Monday to Friday, 10:00 AM to 7:00 PM Eastern Time
• Three 15-minute breaks and a 30-minute lunch
• Virtual office: camera and screen sharing on during work hours
   

What we offer

• $3,000 per month, with the company covering applicable income tax on top
• KPI system and extra bonuses after probation
• 5 days of paid time off every 6 months
• Short product training if you're new to iGaming
• 100% remote work
   

Eligibility
Because of local regulations, we can't accept applicants living in California, Connecticut, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Oklahoma, Tennessee, or Washington. Residents of all other U.S. states are welcome to apply.

Ми шукаємо Art Director / Art Lead на проєктну зайнятість, який разом зі своєю командою візьме на себе візуальну частину наших мобільних ігрових проєктів (Social Casino, Casual).
 

Якщо ви маєте сильне портфоліо, досвід лідерства та команду художників, з якою можете реалізувати повний цикл арт-девелопменту — ця можливість саме для вас.
 

 Основні обов’язки:

• Визначення та реалізація креативного бачення проєктів на основі GDD.
• Планування та естімація візуальнихі елементів відповідно до GDD.
• Контроль якості, дедайнів, оцінок та бюджетів.
• Співпраця з основною командою  (гейм дизайнер, РМ).
• Створення та редагування 2D-асетів для ігрових проєктів.
• Використання AI-інструментів у творчому процесі.
  
   

Обов’язкові навички та досвід:

• Можливість самостійного ведення проекту під ключ
• 3+ років досвіду в ролі Art Director / Art Lead у комерційних ігрових проєктах.
• Досвід у створенні мобільних ігор.
• Керівництво командою художників
• Ведення проєктів до релізу.
• Практичні навички створення 2D-графіки та застосування принципів анімації.
• Впевнене володіння Photoshop, досвід використання AI-інструментів.
• Досвід створення візуальних ефектів, постобробки та оптимізації.
• Добре знання анатомії, теорії кольору, композиції.
  
   

Що пропонуємо ми:

• Повна гнучкість: віддалена співпраця
• Гнучкий графік — обирай свій ритм роботи.
• Проєктний формат — чіткі цілі, зрозумілі дедлайни та свобода у виборі підходів.
• Творча автономія — ви з командою формуєте візуальний стиль 
• Простір для розвитку — твої ідеї не просто слухають, а реалізовують у реальному продукті.

We are looking for an Art Director / Art Lead for a project-based role who, together with their team, will guide the visual direction of our mobile game projects (Social Casino, Casual).

If you have a strong portfolio, leadership experience, and a team of artists ready to deliver a full art development cycle, this opportunity is for you.

Key Responsibilities:

• Define and implement the creative vision of projects based on the GDD
• Plan and estimate the visual elements according to the GDD
• Collaborate closely with the core team (Game Designer, Project Manager)
• Manage quality control, timelines, estimates, and budgets.
• Create and refine 2D assets for various game projects.
• Integrate AI tools into the creative process.
  
   

Must-have skills and experience:

• Capability to lead projects independently from concept to delivery
• 3+ years of experience in commercial projects as an Art Director or Art Lead.
• Hands-on experience in mobile game development.
• Proven leadership of artist teams.
• End-to-end project experience, including release.
• Ability to manage multiple projects and teams simultaneously.
• Strong practical skills in creating 2D assets and applying animation principles.
  
   

Nice-to-have skills:

• Proficiency in Photoshop and experience with AI-based tools.
• Experience with visual effects, post-processing, and graphic optimization.
• Solid knowledge of anatomy, color theory, and composition.
  
  
   

What we offer:

• Complete flexibility: remote collaboration.
• Flexible schedule: choose your own working rhythm.
• Project format: clear goals, understandable deadlines, and freedom in choosing approaches.
• Creative autonomy: you and your team shape the visual style. 
• Room for growth: your ideas won’t just be heard — they’ll be implemented.
   

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market.

As we continue to grow and scale our operations, we are looking for a System Administrator to manage and maintain our internal IT infrastructure, ensure the security and reliability of corporate systems, and support our distributed teams.

This role is ideal for a proactive, hands-on specialist who can independently manage IT operations, improve existing processes, and implement scalable infrastructure solutions.
 

Key Responsibilities:

IT Infrastructure & System Administration

• Manage, maintain, and optimize the company's internal IT infrastructure, systems, and services.
• Administer Windows, Linux, and macOS environments.
• Manage corporate cloud services, email systems, domains, DNS, VPN, and network configurations.
• Monitor infrastructure performance, troubleshoot technical issues, and ensure system availability.
• Implement backup, recovery, and infrastructure monitoring solutions.

IT Security & Access Management

• Manage employee accounts, permissions, and role-based access to corporate systems.
• Implement and maintain security policies, MFA, VPN, and secure authentication mechanisms.
• Manage onboarding and offboarding processes, including access provisioning and revocation.
• Monitor security risks, identify vulnerabilities, and implement preventive measures.
• Ensure secure handling of corporate data and sensitive information.

Corporate Tools & Technical Support

• Administer corporate services such as Google Workspace, Microsoft 365, Slack, Jira, Confluence, and other business tools.
• Provide technical support to employees across different departments.
• Troubleshoot software, hardware, connectivity, and access-related issues.
• Manage software licenses, subscriptions, and corporate IT assets.
• Maintain technical documentation, IT procedures, and infrastructure inventories.

Process Optimization & Automation

• Automate routine administrative tasks using scripts and available tools.
• Develop and improve internal IT processes to support company growth.
• Collaborate with Development, Product, Security, and Operations teams on infrastructure-related tasks.
• Participate in infrastructure improvements, system integrations, and IT-related projects.
   

What We're Looking For

• 4+ years of experience as a System Administrator, IT Administrator, or IT Infrastructure Specialist.
• Strong knowledge of Windows and Linux administration; experience supporting macOS.
• Experience administering Google Workspace and/or Microsoft 365.
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN, firewalls, and routing.
• Hands-on experience with access management, IAM, MFA, and security best practices.
• Experience with cloud infrastructure such as AWS, Azure, or Google Cloud.
• Knowledge of backup solutions, monitoring tools, and disaster recovery principles.
• Experience with scripting and automation (Bash, PowerShell, or Python).
• Ability to troubleshoot technical issues independently and manage multiple priorities.
• English proficiency sufficient for technical documentation and communication with international teams.
   

Nice to Have

• Previous experience in iGaming, FinTech, SaaS, or other high-availability digital products.
• Experience supporting distributed, remote-first international teams.
• Familiarity with Docker, CI/CD pipelines, and basic DevOps practices.
• Experience with Cloudflare, SSO, identity providers, and endpoint management solutions.
• Understanding of security and compliance requirements in regulated industries.
• Experience implementing IT infrastructure and security processes from scratch.

Місія ролі:
Забезпечити операційний кіберзахист AI-платформи та AI-сервісів: security monitoring, incident response, vulnerability management, IAM control, auditability, detection engineering і взаємодію з внутрішніми або зовнішніми SOC/IR-командами. Це роль, яка відповідає за те, щоб AI-рішення не були “чорною коробкою” з точки зору безпеки, логування, реагування та контролю.

Обов’язки:
- Налаштування security monitoring для AI-платформи;

- Визначення обов’язкових security logs для AI-сервісів, API, admin actions;
- Побудова detection rules та alerting;
- Управління vulnerability backlog;
- Контроль IAM, privileged access і audit logs;
- Підготовка incident response playbooks;
- Проведення security reviews перед production release;
- Взаємодія з DevOps, AppSec, PM і зовнішніми security-партнерами;
- Участь у прийманні vendor-рішень з точки зору operational security.

Вимоги:
- 4+ роки досвіду в SecOps, SOC, infrastructure security або security engineering; 
- Досвід роботи з SIEM/log management: Microsoft Sentinel, Splunk, Elastic, OpenSearch, Wazuh або аналоги;
- Практичний досвід incident response: triage, containment, escalation, post-incident review;
- Досвід vulnerability management: scanning, prioritization, remediation tracking; 
- Розуміння IAM, MFA, privileged access, RBAC, service accounts;
- Розуміння Linux hardening, network security, firewalling, TLS, VPN;
- Досвід створення security playbooks/runbooks;
- Вміння читати технічні логи та знаходити аномалії.

Буде перевагою:
- Досвід Kubernetes/container security;
- Досвід з MITRE ATT&CK, NIST, ISO 27001;
- Досвід у regulated або critical environments; 
- Досвід побудови detection rules для API, identity, infrastructure та application events;
- Досвід інтеграції security logging з DevOps/MLOps платформами;

- Досвід у GovTech.
 

Умови для чинних військових:
-Військова служба
-Служба в Києві (житло не надається), Центр, Київ
-Повне грошове забезпечення для тилової посади

Умови для цивільних:

-Офіційне працевлаштування
-Офісна робота, Київ, Центр
-Можливе бронювання

ABOUT FIRST CRYPTO EXCHANGE LLC

First Crypto Exchange LLC (FCE) is a digital asset trading platform that enables individuals and institutions to buy, sell, and manage cryptocurrencies securely and efficiently. FCE operates under a VARA license in Dubai, UAE.

FCE is committed to building a trusted, well-governed exchange, combining robust market infrastructure with strong financial controls, regulatory compliance, and operational transparency.

As the business scales, FCE is strengthening its operations function to ensure efficient trade execution, reliable settlements, accurate reconciliations, and secure management of fiat and digital assets.
 

JOB OVERVIEW

We are looking for an Operations Analyst to support and manage day-to-day operational activities across our digital asset trading business.
 

The key objective of the role is to ensure the smooth end-to-end processing of OTC trades, payments, settlements, and digital asset transactions while maintaining operational accuracy, supporting liquidity management, and ensuring compliance with internal procedures and applicable regulatory requirements.
 

The ideal candidate has hands-on experience in operations within a crypto exchange, broker-dealer, or OTC trading environment and understands the operational specifics of fiat and virtual asset transactions.
 

KEY RESPONSIBILITIES

• Manage the end-to-end trade lifecycle, from obtaining and evaluating quotes from liquidity providers to trade execution with clients.
• Oversee trade settlements, monitor transaction statuses, and investigate and resolve settlement issues.
• Process and monitor client fiat and virtual asset deposits and withdrawals, identifying and resolving transaction exceptions.
• Maintain liquidity provider and counterparty configurations and prepare operational data for internal and regulatory reporting.
• Support the Finance Department with daily reconciliations, investigate discrepancies, and coordinate their resolution.
• Support liquidity management activities, including executing approved treasury transactions.
• Identify and escalate operational exceptions and unusual activity, support compliance reviews, and maintain accurate records in line with internal policies and regulatory requirements.
• Collaborate with Technology and Product teams to report system issues, test platform updates, and support the automation and improvement of operational processes.
• Act as the day-to-day operational point of contact for banking partners, custody providers, and liquidity providers.
• Ensure the accuracy, completeness, and timely processing of operational transactions and records.
   

QUALIFICATIONS & SKILLS

• At least 2 years of operations experience at a crypto exchange, broker-dealer, OTC desk, or a similar financial services company.
• Working knowledge of blockchain technology and virtual assets.
• Practical experience with trade settlement, payment operations, or transaction processing.
• Understanding of OTC and RFQ trading workflows, including quotes, spreads, slippage, basis points (bps), and fee calculations.
• Familiarity with digital asset custody solutions and wallet management platforms.
• Strong analytical skills and the ability to investigate discrepancies and resolve operational issues.
• High attention to detail, accuracy, and a structured approach to handling transactions and documentation.
• Ability to work cross-functionally with Finance, Compliance, Technology, and Product teams.
• Good communication and coordination skills when working with external counterparties and internal stakeholders.

• Languages: Native Russian or Ukrainian; English at B2–C1 level (Upper-Intermediate to Advanced), with the ability to communicate confidently in a professional environment.

  
  LANGUAGES & TEAM ENVIRONMENT

• FCE is an international team with colleagues from Arab countries, the Netherlands, the UK, Australia, Belarus, Ukraine, Kazakhstan, Georgia, and other countries. We communicate internally in both English and Russian, so fluency in Russian or Ukrainian at a native level and a strong command of English (B2–C1) are essential for effective collaboration with colleagues across different teams and locations.
   

WOULD BE A PLUS

• Experience working in a VARA-regulated environment in the UAE.
• Familiarity with regulatory reporting requirements and operational controls in the virtual asset industry.
• Experience with treasury operations, liquidity management, and fiat-to-crypto or crypto-to-fiat transactions.
• Experience working with banking partners, payment service providers, liquidity providers, and digital asset custodians.
• Knowledge of operational risk management and transaction monitoring procedures.
   

WORKING CONDITIONS & BENEFITS

1. Compensation: Competitive compensation based on experience.
2. Vacation: 20 working days per year.
3. Sick Leave: 10 days per year.
4. Days Off: 5 days per year.
5. Public Holidays: 8–10 days per year, depending on the holiday calendar of different countries.

Job Title:

Principal Systems Infrastructure Engineer

Who we are:

Adaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries.

About the Product:

Our client is a B2B technology company looking for an experienced infrastructure engineer to support and improve its production environments.

This is a hands-on role for someone with strong Linux expertise who enjoys solving complex systems problems, automating operational work, and taking responsibility for service reliability. You will work closely with engineering colleagues to turn technical requirements into infrastructure that is secure, efficient, and straightforward to maintain.

About the Role:

You will manage Linux infrastructure across physical and virtual environments, supporting its full lifecycle - from initial setup and configuration to maintenance, troubleshooting, and recovery.

Alongside day-to-day operations, you will improve automation, strengthen security practices, and help the team make informed decisions about infrastructure design and deployment. The role requires practical engineering judgment, clear communication, and confidence working with changing priorities.

Key Responsibilities:

• Maintain and improve the availability, performance, and security of production Linux systems.
• Develop automation for infrastructure deployment, configuration, maintenance, and recovery.
• Investigate incidents and resolve issues involving servers, operating systems, connectivity, and storage.
• Manage virtualized and containerized environments, selecting configurations appropriate to operational requirements.
• Apply access controls, system hardening, and resource separation to support secure service delivery.
• Collaborate with engineering teams and external service providers on infrastructure changes and maintenance.
• Improve monitoring, technical documentation, and operational procedures.
• Participate in incident response and the team’s on-call rotation.

Required Competence and Skills:

• 8+ years of experience in infrastructure engineering, systems engineering, SRE, or similar roles.
• Strong experience administering Linux in production, including physical server environments.
• Ability to diagnose operating-system and infrastructure issues beyond the application layer.
• Experience using automation to manage multiple servers consistently.
• Proficiency in Python and practical experience with Terraform.
• Working knowledge of virtualization, containers, networking, and storage.
• Experience maintaining systems remotely and restoring service following failures.
• Understanding of infrastructure security, access management, and workload separation.
• Ability to own technical work from planning through implementation and ongoing support.
• Clear English communication and a collaborative approach to problem-solving.

Nice to Have:

• Experience supporting resource-intensive or performance-sensitive applications.
• Background in hosting, data centers, cloud infrastructure, or managed services.
• Familiarity with hardware selection, capacity planning, and performance optimization.
• Experience working across multiple infrastructure environments or service providers.

Why Us:

We provide 20 days of vacation leave per calendar year (plus official national holidays of a country you are based in).

We provide full accounting and legal support in all countries we operate.

We utilize a fully remote work model with a powerful workstation and co-working space in case you need it.

Mate academy - an EdTech startup with a technological, gamified, AI-powered LMS platform where people learn IT specialties.

🤘Already, 6000+ graduates have landed their first IT jobs in just 4 months of training.

🌎 Successfully launched our business in Poland and Brazil and have plans to expand to other countries. As part of Mate, you'll also get exposure to Rist Labs, our cofounding studio building ethical, AI-powered B2C products.

We’re looking for a Head of Finance to become our CFO’s right hand. As our current CFO moves into a broader strategic role within the company, you’ll gradually take ownership of their day-to-day responsibilities and grow into leading the finance function. This is a business-facing finance role — you’ll influence planning, unit economics, forecasting, and strategic decisions, not just reporting.

Your qualities and skills that will be valued:

• 4+ years of overall experience in finance, including 1+ year of experience managing a team (3-5 people).

• Experience in FP&A (Financial Planning & Analysis) or as a Finance Business Partner.

• Strong background in budgeting, forecasting, management reporting, and financial planning.

• Advanced Excel skills and experience building financial models from scratch.

• English (Intermediate+) for regular collaboration with teams in Poland and Brazil.

• Strong business orientation and the ability to communicate effectively with different departments.

• High ownership, structured thinking, and a fast learning mindset.

• Comfortable operating in a fast-moving, high-growth environment where priorities evolve quickly.

• Ability to balance a controlling function with flexibility and collaboration.

Your additional advantages:

• Experience in a Big Four company (Audit, Management Consulting, or Advisory).

• ACCA certification.

• Experience in large product companies or international corporations.

• Experience working with business metrics and optimizing business processes.

• Negotiation skills.

Your responsibilities will include:

• Running management reporting process.

• Unit economics analysis.

• Building and maintaining financial forecasts.

• Participating in tax-related projects.

• Gradually taking over the majority of the CFO's functions.

• Working with full autonomy in managing financial processes.

• Identifying and solving business problems, and optimizing processes.

• Acting as a key contributor to business decision-making and influencing business metrics.

• Working with multiple geographies and business models.

We offer:

• Your voice matters — you won't just follow a plan, you'll help make it.

• A no-bullshit culture with 0% bureaucracy.

• A team that shares knowledge and isn't afraid to make mistakes.

• The top EdTech product in Ukraine.

• Competitive salary, regular reviews, Gig contract collaboration.

• Paid sick leave & 22 working days annual vacation.

• Self-development days for continuous learning.

• Personal crisis leave, arranged individually.

• Financial assistance in a medical emergency or if your home was damaged due to war.

• English courses and learning budget.

• Apple equipment.

• Pet-friendly office in central Kyiv with shelter.

• Company-paid lunches.

• Relocation bonus.

Recruitment process:

• Screening interview with HR.

• Test Assignment.

• Technical interview with CFO.

• Final interview with the CFO and CEO.

• Reference check.

• Job Offer.

We are looking for a Head of Electronics Department - a leader responsible for the organization and outcome of the company's electronic product development process: from the requirements of the technical specifications to a finished, stable product suitable for serial production and operation in combat conditions.
 

This role is about managing the engineering team, processes and quality of solutions, with a deep understanding of the specifics of electronic development at MilTech.
 

The Head of Electronics Department is responsible for the coordinated work and development of the team, which includes: circuit engineers, PCB development and tracing specialists, embedded developers.
 

Main tasks:
 

- Organization of the electronics development process in accordance with the requirements of the technical specifications: from the formation of architecture and technical solutions to the validation of the finished product.
- Management of the life cycle of the electronic part of the product: prototype → testing → refinement → serial product.
- Work planning, prioritization of tasks, control of deadlines and quality of execution.
- Ensuring effective interaction between circuit engineers, PCB engineers and embedded developers.
- Coordination with related departments: R&D, production, testing, service, combat readiness.
- Monitoring compliance of developments with production, operation and maintainability requirements.
- Analysis of technical risks and decision-making on their minimization.
- Implementation and improvement of development standards, documentation and internal processes.
- Team development: mentoring, competency assessment, development plan formation, improvement of technical culture.
- Formation of an environment of responsibility for the result, not only for the performance of tasks.

Our expectations: 
 

- Higher technical education (electronics, radio engineering, embedded systems or related areas).
- Experience in electronic development (hardware / embedded) and understanding of the full product development cycle.
- Experience in managing an engineering team or willingness to take on a leadership role.
- Understanding of processes: circuit design, PCB development and tracing, embedded development, electronics integration and testing.
- Ability to work with technical specifications, transform requirements into realistic technical solutions and plans.
- System thinking, responsibility, ability to make decisions under uncertainty.
- Strong communication skills and ability to work with different stakeholders.
- Experience in MilTech / Defense or related areas will be an advantage.

We offer: 
 

- Official employment from the first working day in accordance with the labor legislation of Ukraine: you can work calmly and be calm about vacation, sick leave and social contributions. Your present and future are protected.
- Competitive remuneration: a transparent system of reviews and tracking market dynamics allows us to maintain a fair level of remuneration.
- Career growth and professional development system: you can develop both horizontally and vertically in the structure. The company is interested in long-term cooperation and professional development of employees.
- Work in a dynamic team with advanced technologies: the company works in a cutting-edge field and our results tomorrow are ensured by our dynamics today.
- Medical insurance: our people are our value, so we invest in their physical and mental health. 100% compensation.
- English language improvement courses: regardless of your current level of English, you can improve or maintain your current level. 100% compensation.
- Relocation package for a safe and comfortable move to Kyiv: you will have a budget, a good realtor and support for moving from the HR team.
- Booking: the registration procedure works from the first working day.
- Office work format: a comfortable office with shelter and walking distance from the metro.

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a highly skilled, client-focused Account Manager to oversee and expand relationships within their own VIP base. In this role, you will manage your own dedicated VIP portfolio, focusing on cultivating loyalty and long-term engagement with the same high-value clients. This position demands a strong mix of personalized customer engagement, data-driven insights, and strategic account growth. The successful candidate will be proactive, analytical, and capable of delivering tailored experiences that strengthen loyalty, enhance satisfaction, and drive consistent revenue growth.

HOW YOU WILL MAKE AN IMPACT

• VIP Relationship Management: Manage a dedicated portfolio of VIP clients, maintaining daily communication and building long-term loyalty by consistently engaging with the same high-value clients from your personal base.
• Multi-Channel Communication: Maintain regular contact with clients through emails, phone calls, and messengers, adapting tone and strategy to suit customers’ needs.
• Data & Metrics: Analyze client behavior and key metrics to identify opportunities for growth, retention, and reactivation.
• Upsell Strategy Development: Create and execute tailored upselling strategies to maximize clients’ value and increase revenue.
• Reporting: Prepare detailed reports on account performance, trends, and campaign outcomes.
• Cross-Department Collaboration: Work closely with other teams to coordinate strategies and deliver seamless customer experiences.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in account management, customer relations, or sales (iGaming or betting industry experience is a plus).
• Strong communication skills, both written and verbal, with the ability to adapt across different channels.
• Analytical mindset with proficiency in working with KPIs, reports, and CRM systems.
• Target-driven with proven ability to implement upselling or cross-selling strategies.
• Fluency in English.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

We are looking for a strategic, data-driven, and operationally strong Head of Sales to lead and scale our outbound sales division across Tier-1 markets.

This is a high-impact leadership role focused on building scalable outbound sales systems, increasing player monetization, and driving VIP conversion across multiple GEOs.

The role was created as part of separating VIP and Sales into two dedicated verticals, giving the future Head of Sales full ownership over outbound revenue generation, CRM-driven sales operations, and sales infrastructure development.
 

HOW YOU WILL MAKE AN IMPACT

• Take full ownership of outbound sales performance, player conversion into VIP segments, and initial revenue generation across multiple GEOs
• Build, scale, and optimize the Sales department structure starting from an existing team of 10 agents
• Set, monitor, and improve KPIs related to revenue, deposits, conversion rates, player activity, retention, and sales efficiency
• Manage multi-channel outbound communication systems including phone sales, auto-dialers, SMS, email, messengers, and CRM-triggered communication flows
• Research, select, configure, and optimize CRM systems tailored to operational and cross-functional business needs
• Implement CRM automation, routing logic, trigger-based communication scenarios, and personalized sales workflows
• Develop scalable segmentation systems based on player lifecycle, deposit behavior, value, engagement, and risk profiles
• Create personalized offer strategies focused on maximizing NGR, LTV, retention, and player profitability
• Establish communication QA frameworks, analytics infrastructure, reporting systems, and operational standards
• Develop sales playbooks, scripts, objection-handling frameworks, and communication standards for different customer segments and GEOs
• Lead hiring, onboarding, coaching, training, performance management, and leadership development for sales managers and team leads
• Collaborate closely with Operations, CRM, Product, VIP, Analytics, and Compliance teams
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 3+ years of leadership experience as Head of Sales, Call Center Director, Sales Operations Lead, or similar management roles
• Experience in the iGaming industry
• Proven experience building or restructuring outbound sales departments and operational frameworks
• Hands-on experience selecting, implementing, and configuring CRM systems from scratch, including process architecture, segmentation, automation, and routing logic
• Strong understanding of outbound sales infrastructure, predictive/power dialers, CRM-driven workflows, and messaging systems
• Proven success working with Tier-1 GEOs (Western Europe, Canada, Australia/New Zealand) and understanding local customer psychology and premium-client communication standards
• Strong analytical and data-driven mindset with advanced understanding of LTV, CAC, ARPU, Churn, Conversion Rate, and retention metrics
• Experience managing high-volume outbound teams and scaling operational performance
• Ability to combine strategic thinking with hands-on operational leadership
• Strong people-management and leadership skills with experience developing managers and team leads
• English level B2+ is mandatory
• Additional Tier-1 languages will be considered a strong advantage
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

The role focuses on leading the team’s day-to-day performance and ensuring stable operational results. The key responsibilities include monitoring team KPIs and workload, supporting underperforming agents through coaching and performance plans, maintaining team discipline, and preparing monthly bonus calculations and regular partner reports.

The role also involves active participation in operational investigations, collaborating with partners, process development and documentation, communication of procedural changes, and collaboration with Support, VIP, QC, and L&D teams. When required, the Team Lead may support onboarding activities and conduct additional knowledge checks or blitz surveys for underperforming agents. As well as preparing weekly/monthly reports

HOW YOU WILL MAKE AN IMPACT

• Ensure the team consistently meets operational KPIs, performance targets, and quality standards.
• Actively participate in internal investigations and contribute to the development and implementation of complex operational processes and workflows.
• Communicate process, policy, and procedural changes to the team and ensure their proper implementation.
• Manage underperforming agents (below 70%) through regular coaching, constructive feedback, performance improvement plans, and progress monitoring.
• Maintain and complete the monthly internal bonus matrix based on team performance indicators.
• Prepare, maintain, and submit weekly and monthly performance reports for partners, including key operational insights and team performance analysis.
• Contribute to the development, maintenance, and improvement of the internal knowledge base, regulatory documentation, and process guidelines, both independently and in collaboration with Support and VIP departments.
• Monitor workload distribution across the team, ensuring balanced allocation of tasks and maintaining discipline, accountability, and adherence to operational standards.
• Conduct onboarding sessions for new agents when the L&D Manager is unavailable.
• Conduct performance blitzes and knowledge checks for underperforming agents, identifying knowledge gaps and areas for improvement.
• Collaborate with the QC team on the development of test questions and assessment materials.
• Support the implementation of new tools, AI-driven solutions, and automation initiatives together with the Head, with the goal of improving service quality, response times, and overall team efficiency.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Аnalytical and case-management skills: ability to work extensively with operational reports and data, dive into details, identify inconsistencies and trends, investigate complex cases, and escalate issues with all necessary context and findings.
• Proven experience in Customer Support, preferably in a Team Lead, Senior Agent, or mentoring role.
• Strong understanding of operational KPIs, performance management, and workload monitoring.
• High attention to detail and ability to identify potential operational risks or issues before they become critical.
• Ability to analyze team performance, identify underperformance, and build clear improvement plans.
• Strong ownership and accountability for team results, escalations, and operational processes.
• Good communication and leadership skills, including providing constructive feedback and handling difficult situations.
• Strong organizational and prioritization skills with the ability to manage multiple operational tasks simultaneously.
• Ability to create, improve, and maintain internal processes, procedures, reports, and documentation.
• Proactive approach to process improvement, automation, AI tools, and operational efficiency.
• Ability to collaborate effectively with cross-functional teams, including QC, L&D, VIP, Operations, Product, and Management.
• Upper-Intermediate English or higher.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.