Jobs at Djinni

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
We are looking for a Middle/Senior HR Tech & Transformation Manager to join our HR Technology & Transformation team.
In this role, you will own the full cycle of HR process redesign and implementation, turning complex transformations into smooth, scalable solutions that create measurable business impact across the company.

Responsibilities:

• Lead end-to-end HR process redesign and implementation, including:
  - Investigate as-is process
  - Design to-be process
  - Configure to-be process
  - Coordinate testing, incl UAT
  - Design integrations with internal systems
  - Sign-off with process owners
  - Create and deliver educational and support materials for end users
  - Preparation of release and stabilization activities
  - Formalize ownership transition to process owners after successful rollout
  
   
• Calculate change monetization and assess cost vs. business impact
• Identify optimization opportunities using AI tools and automation
• Collaborate with 20+ stakeholders across functions and locations to ensure successful adoption and sustainable change
• Gather, analyze, and design feature requests and improvements for the HRMS ecosystem

Requirements:

• 3+ years of experience in a similar role, such as: System Implementation Specialist / HRMS Administrator / Configurator / Change Manager / Organizational Development Manager / Transformation Lead / Release Manager / Product Manager
• Advanced user of AI tools, Google Sheets, Power BI, and other analytical tools
• Upper-Intermediate+ level of English
• Strong leadership mindset with the ability to influence without formal authority
• Advanced analytical and logical thinking skills
•  Ability to identify root causes and solve complex problems
• Comfortable working in fast-changing and ambiguous environments
• High level of emotional intelligence, curiosity
• Excellent facilitation, presentation, and communication skills

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

• Відповідальність за brand strategy та позиціонування продукту на ринку України;
•  Формування довгострокового вектору розвитку бренду з урахуванням регуляторних обмежень;
• Вплив на ключові бізнес-метрики: brand awareness, share of voice, market share, ефективність брендових кампаній;
• Участь у прийнятті рішень щодо go-to-market, комунікаційної стратегії та розвитку продукту;
• Робота на стику маркетингу, продукту та бізнесу.

• Розробка та розвиток brand strategy з урахуванням особливостей сфери iGaming;
• Формування та контроль позиціонування, tone of voice та каналів комунікації бренду;
• Запуск РК 360;
• Визначення та контроль KPI бренду;
• Аналіз ринку, конкурентного середовища та поведінки користувачів для пошуку точок рост;
• Співпраця з performance, product та creative командами для синхронізації бренду з бізнес-цілями;
• Управління підрядниками та продакшеном на рівні відповідності стратегії та якості.

• Досвід роботи в галузі маркетингу, 5+ років;
• Досвід роботи з продакшеном та креативними студіями\командами;
• Досвід у розробці та впровадженні маркетингових стратегій;
• Знання соціальних мереж та досвід їх використання в рекламних кампаніях;
• Досвід у проведенні аналізу ринку, конкурентів і клієнтів для розробки ефективних стратегій маркетингу та продажу продуктів;
• Знання принципів та методів брендингу, маркетингу та продажу в онлайн-середовищі;
• Відмінні комунікативні та аналітичні навички.

• Відсутність бюрократії в процесах прийняття рішень і можливість безпосередньо впливати на продукт/проєкт.
• Можливість навчатися – або навчати (маємо проєкти з інтернатури та менторства).
• Підтримуюче середовище та команда, із якою можна робити дійсно круті продукти, що змінюють ринок.
• Зарплату рівня IT-/iGaming-ринку та повний соцпакет (медична страховка, консультації терапевта, компенсація спортзалу, ланчі з доставкою та компенсацією тощо). 
• Зручний офіс у центрі Києва (пішки зі Звіринецької/Либідської) із зеленою панорамною терасою. Проблема блекаутів вирішена на 100%.

Looking for a Middle DevOps Engineer who will play a key role in designing, maintaining, and evolving our modern cloud infrastructure powered by AWS.

Employment Type: Full-time / Part-time

What we expect from you:

• 3+ years of commercial experience in DevOps, cloud infrastructure, and automation;
• Strong hands-on experience with AWS services (EC2, S3, RDS, ECS/EKS, Lambda, VPC);
• Proficiency with Infrastructure-as-Code tools (Terraform, CloudFormation);
• Solid experience with containerization and orchestration (Docker, Kubernetes, Helm);
• Practical knowledge of CI/CD tools (GitLab CI, Jenkins, AWS CodePipeline);
• Understanding of networking fundamentals (TCP/IP, DNS, Firewalls, Load Balancing);
• Experience with monitoring/logging tools (Prometheus, Grafana, CloudWatch, ELK);
• Knowledge of cloud security best practices and compliance standards.
   

What we offer:

The opportunity to grow professionally by participating in the implementation of interesting and complex projects, as well as showing personal initiative.

We are looking for a Middle Business Analyst to bridge the gap between business stakeholders and the development team by transforming business needs into clear, structured, and actionable requirements.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Create user stories, acceptance criteria, process flows, and specifications.
• Collaborate with stakeholders, developers, QA engineers, and product teams.
• Participate in backlog refinement, sprint planning, and prioritization activities.
• Support the development team by clarifying requirements and business logic.
• Create and maintain project documentation, diagrams, and analytical artifacts.
• Work with APIs and integrations to define and validate system requirements.
• Support testing and ensure delivered solutions meet business needs.

Requirements

• 2+ years of commercial experience as a Business Analyst in software development projects.
• Hands-on experience in fintech, banking, payments, lending, or other financial services domains.
• Strong understanding of business analysis practices and the software development lifecycle (SDLC).
• Experience gathering, analyzing, and documenting business and functional requirements.
• Ability to translate business needs into clear and actionable development tasks.
• Understanding of REST APIs, integrations, and client-server architecture.
• Experience creating process flows, diagrams, wireframes, and other analytical artifacts.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience working in Agile/Scrum environments.

Nice to Have

• Experience with mobile applications.
• Familiarity with Postman, Swagger/OpenAPI, Jira, and Confluence.
• Experience with Figma, Miro, Draw.io, or similar tools.

What We Offer

• Competitive compensation and benefits package
• Opportunity to work on a growing fintech product
• Collaborative and professional team environment
• Career growth and development opportunities

Provider Manager (iGaming)

NuxGame works with iGaming operators of all scales, helping companies access new markets and enhance their existing brands. As a leading casino gaming software company, NuxGame provides turnkey solutions to build outstanding brands and fulfill global business goals.

We are looking for a proactive and result-oriented Provider Manager to join our growing team and take our partner relations to the next level.

Role Overview

In this role, your primary focus will be driving business growth and improving key metrics through strategic communication and marketing initiatives with game providers, rather than technical product modifications. You will be the face of the company for our partners, negotiating exclusive deals and maximizing content visibility.

Key Responsibilities: 

• Relationship Management: Maintain, strengthen, and develop long-term strategic relationships with game providers and content partners.
• Commercial & Promo Operations: Plan, negotiate, and launch joint marketing activities, promo campaigns, tournaments, bonuses, and exclusive placements.
• Content Optimization: Manage casino content visibility on our platforms, optimizing game positioning, featured categories, and overall game visibility.
• Process Control: Monitor, verify, and streamline workflows and operations on the provider/aggregator side.
• Market & Data Analysis: Conduct thorough market research, analyze operator performance, and work with big data to identify new trends, growth points, and strategic opportunities.
• Integration Coordination: Manage the process of connecting new gaming solutions and content providers.
• Cross-Department Collaboration: Process requests from internal teams, coordinate contracts, and closely interact with the Finance Department to provide necessary financial data.

What We Expect from You: 

• iGaming Experience: At least 2 years of solid experience within the iGaming industry, specifically handling provider relations, bonuses, tournaments, and promotional activities.
• Negotiation & Communication Skills: Exceptional communication, presentation, and negotiation skills. Ability to build trust, push forward corporate initiatives, and close favorable deals.
• Business-Driven Mindset: Proven ability to improve KPIs and product performance through effective interaction with partners rather than relying on technical implementation.
• B2B Experience: Solid background working with B2B clients and software/SaaS companies.
• Data & Contracts Savvy: Attention to detail, willingness to work with big data, and hands-on experience handling business contracts.
• Language Proficiency: English level from Upper-Intermediate (both written and spoken) is a strict requirement.

Will be a Plus:

• An established network and experience in direct communication with a large volume of iGaming providers.
• Deep knowledge of the casino content provider market.
• Practical understanding of technical integration processes.
• High level of proactivity in conceptualizing and launching new promo mechanics.

What we offer:

We believe that great products are built by motivated and happy teams, so we create an environment where people can grow, contribute, and perform at their best.

• Remote & Flexible Work — work from anywhere. Core working hours are 09:00/10:00 – 17:00/18:00 (Kyiv time), Monday to Friday
• Financial Stability — timely and transparent compensation payments
• Equipment Support — we provide the necessary equipment to ensure a comfortable and productive work environment
• Knowledge Sharing Culture — regular discussions, industry trend sharing, and continuous learning opportunities
• Supportive Team Environment — work alongside like-minded professionals ready to collaborate, support, and solve challenges together
• Creative Freedom — we value initiative, encourage new ideas, and provide space for professional self-expression
• Work-Life Balance — up to 29 days off per year, including up to 5 health-related absence days without medical confirmation
• Healthy Working Atmosphere — a friendly, respectful, and results-oriented environment without unnecessary bureaucracy or pressure

At NuxGame, we believe in unlocking the full potential of every team member within an open and democratic culture.

We look forward to welcoming you to our team!

ClickUp Systems Architect & Automation Builder

Category

Product Manager / Product
Alternative category: Project Manager, Business Analyst, No-code / Low-code, Automation

Short description

We are looking for a ClickUp Systems Architect who can build a full business operating system from scratch inside ClickUp. ClickUp must become our company database, source of truth, and automation hub. The role starts with a paid test task / small project. Long-term or full-time cooperation is possible after proven results.

About us

We are a U.S.-based trucking company. We want to rebuild and organize our company operations around ClickUp.

We are not looking for a basic project manager or someone who only creates simple tasks. We need a person who can understand business processes, design the full ClickUp architecture, build the system, automate workflows, connect tools, document everything, and take ownership of the final result.

Main goal

The main goal is to build our whole business operating system from scratch inside ClickUp.

ClickUp must become:

• The company database
• The main source of truth
• The central operations hub
• The place where tasks, statuses, responsibilities, workflows, SOPs, dashboards, and reports live
• The system that sends clean data to other tools through automations
• The system that receives important updates back from other tools

Other tools should support the system, but ClickUp should be the core.

What we want to build

We want to use ClickUp for:

• Company operations
• Department workflows
• Driver onboarding
• Recruiting
• Safety
• Dispatch
• Admin work
• Sales
• SOPs
• Knowledge base
• Employee training
• Forms and intake flows
• Dashboards and reporting
• Task automation
• AI-assisted workflows
• AI agents
• API integrations

How the system should work

The future system should work like this:

1. Data enters ClickUp from forms, emails, calls, messages, documents, or external systems.
2. ClickUp stores clean structured data in custom fields, tasks, lists, relationships, and dashboards.
3. ClickUp triggers tasks, assignments, reminders, workflows, and reports.
4. Automations send necessary data from ClickUp to other tools.
5. Other tools send updates back to ClickUp.
6. ClickUp remains the final source of truth.

Tools involved

Main system:

• ClickUp

Other tools may include:

• RingCentral
• Google Drive
• Gmail / Google Workspace
• Forms / driver applications
• n8n
• Make
• Zapier
• OpenAI / Claude / other AI tools
• APIs
• Webhooks
• Custom scripts
• Samsara
• Netradyne
• DataTruck
• Other trucking platforms

Examples of workflows we want

Example 1: Driver application

A driver application comes in. ClickUp creates a driver profile, onboarding tasks, document checklist, safety review, follow-up reminders, and status tracking.

Example 2: RingCentral call transcript

A call transcript is saved. AI summarizes it, finds the related driver/task/load, attaches the summary, updates ClickUp, and creates follow-up tasks.

Example 3: Gmail or form message

A message or form submission comes in. ClickUp updates the correct workflow, assigns responsibility, and tracks the next step.

Example 4: SOP and training

SOPs are connected to actual task templates, employee responsibilities, and real company workflows.

Example 5: AI assistant

AI can search company knowledge, calls, SOPs, tasks, driver history, and messages to help employees and managers.

Responsibilities

You will be responsible for:

• Understanding our business processes
• Asking the right questions
• Organizing messy operations into a clear system
• Designing the full ClickUp architecture
• Building ClickUp from scratch as the central database and source of truth
• Creating Spaces, Folders, Lists, statuses, custom fields, views, templates, relationships, dashboards, and automations
• Deciding what data should live in ClickUp
• Deciding what data should stay in external tools
• Designing how ClickUp sends data to other systems
• Designing how external tools send data back into ClickUp
• Building automations using ClickUp native automations, API, webhooks, n8n, Make, Zapier, or custom code
• Creating SOP and knowledge base structure
• Designing AI workflows and AI-agent opportunities
• Documenting the system
• Helping train the team
• Delivering working results, not just ideas

Must-have experience

Please apply only if you have real experience with several of these:

• Building ClickUp systems from scratch
• Advanced ClickUp workspace architecture
• ClickUp custom fields, statuses, views, dashboards, templates, relationships, and automations
• Using ClickUp as an operational database or source of truth
• ClickUp API and webhooks
• n8n, Make, Zapier, or similar automation tools
• Business process automation
• API integrations
• Google Workspace integrations
• AI automation, LLM workflows, AI agents, or RAG systems
• SOP / knowledge base systems
• CRM, ERP, or internal operations systems

Nice to have

• Experience with logistics, trucking, transportation, delivery, or field operations
• Experience with RingCentral or call transcript automation
• Experience with driver onboarding, recruiting, safety, compliance, or dispatch workflows
• Python / JavaScript / backend automation experience
• Experience building internal operating systems for small or medium businesses

Ideal candidate

We need someone who can think like a business systems architect, not only like a task manager.

The ideal person can:

• Build from scratch
• Take ownership
• Understand business needs
• Ask smart questions
• Propose the best structure
• Challenge weak processes
• Think independently
• Build step by step
• Communicate clearly
• Document everything
• Deliver finished working systems
• Work with a non-technical business owner

We do not want someone who only waits for exact instructions.

Work format

This role starts with a paid test task / small project.

We are not hiring immediately for a permanent full-time role. First, we want to see how you think, how you design ClickUp architecture, how independently you work, and how well you can deliver a working result.

If the test project is successful, this can grow into a larger project-based engagement and potentially long-term full-time cooperation.

Full-time cooperation is possible later, but only after successful project-based work and proven results.

Remote work.

Timezone overlap with U.S. Central Time is important.

Hiring process

1. Written answers to the application questions
2. Short interview call
3. Small paid test task
4. Review of your architecture, communication, and implementation quality
5. Larger project-based work
6. Possible long-term full-time role

Test task

The test task will be related to designing and building a small but real part of the ClickUp operating system.

Possible test task:

• Review one business process
• Design the ClickUp structure for that process
• Define Lists, statuses, custom fields, relationships, views, and dashboards
• Suggest automation logic
• Build a working prototype in ClickUp
• Explain what should be stored in ClickUp as the source of truth
• Explain what data should be sent to other tools through automations

The test task is not only about clicking buttons in ClickUp. We want to see system thinking, business understanding, architecture, and ability to deliver a working structure.

Compensation

The first step will be a paid test task / small project.

After that, compensation can be project-based, hourly, monthly, or full-time depending on experience, availability, and results.

Please include:

• Your hourly rate
• Your monthly rate if available full-time later
• Your estimated availability per week
• Examples of similar ClickUp systems or automations you built

Please answer when applying

1. Have you built a complete ClickUp system from scratch before? Please describe it.
2. Have you used ClickUp as a company database or source of truth?
3. How would you structure ClickUp for a business with multiple departments, workflows, employees, assets, tasks, SOPs, and reports?
4. What should live inside ClickUp, and what should stay in external tools?
5. How would you make ClickUp distribute data to other tools through automations?
6. What is your experience with ClickUp API, webhooks, n8n, Make, Zapier, or custom code?
7. Have you built AI workflows, AI agents, RAG systems, or LLM-based business automations?
8. Can you personally design the architecture and also implement the technical parts?
9. What would your first 2–3 weeks look like on this project?
10. Are you open to starting with a paid test task before larger project-based or full-time cooperation?
11. How many hours per week are you available?
12. What is your expected hourly rate and monthly rate?
13. Do you have experience with logistics, trucking, operations, CRM, ERP, or similar businesses?
14. Please share examples of similar systems or automations you built.

On behalf of our Client from Spain, Mobilunity is looking for a Backend Developer.

Our Client is building a new digital product focused on ticketing solutions for the entertainment industry. The platform enables users to easily discover, purchase, and manage tickets for various venues such as clubs, concerts, and other live events.

The product is designed to provide a seamless booking experience, allowing users to access events, manage reservations, and interact with venues in real time. At the same time, it empowers businesses to efficiently manage ticket sales, optimize attendance, and build direct relationships with their audience.

This is a greenfield project aimed at rebuilding the service from scratch using modern technologies and scalable architecture.

Their goal is to create a leading platform in the entertainment space, helping venues and event organizers deliver a smooth and engaging digital experience, while increasing customer loyalty and operational efficiency.
 

Requirements:

Backend:
 

• Strong experience with PHP 8.2+ (typed properties, enums, readonly classes, attributes, fibers)
• Solid knowledge of Symfony 7 (Messenger, Doctrine ORM, DI Container, Security, Twig)
• Experience with MySQL / Doctrine DBAL, including complex queries, indexing, EXPLAIN, and transaction management
• Hands-on experience with Docker / Docker Compose
• Confident use of Git workflows (pull requests, code reviews)
   

Architecture & Engineering:
 

• Practical experience with DDD (bounded contexts, aggregates, value objects, domain events)
• Strong understanding of Hexagonal Architecture (Ports & Adapters)
• Experience with CQRS (commands, queries, handlers)
• Hands-on experience with event-driven architecture (async processing, event listeners)
• Solid understanding of SOLID principles and clean code practices
   

Frontend (basic knowledge):
 

• Basic experience with React and Next.js (ability to read and modify existing components)
• Working knowledge of TypeScript
• Familiarity with Zustand
• Ability to work with Tailwind CSS
• Experience with Twig
   

AI:
 

• Experience using AI coding assistants (e.g., Claude Code)
• AI-assisted code generation, testing, and documentation
• Ability to review and validate AI-generated output

In return we offer:
 

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Mobilunity Medical Insurance program designed to attend our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Neverending fun: sports events, tournaments, music band, multiple affinity groups

Come on board, and let’s grow together!

Join a dynamic and fast-paced technology group as a Business Functional Analyst. This full-time remote role supports a mission-driven initiative, works closely with stakeholders and clients, and ensures process and data integrity across business systems.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We’re seeking an experienced and outstanding member of our team.

Responsibilities

- Lead client-facing discovery: run workshops, interviews, and working sessions to identify pain points, goals, constraints, and success criteria
- Document detailed business requirements, functional specs, user stories, acceptance criteria, and use cases
- Translate business requirements into functional specifications for CRM/ERP configuration, integrations, and development (working with Product/Engineering)
- Own requirements lifecycle: scope control, prioritization, change requests, and stakeholder alignment
- Support Agile delivery: backlog grooming, sprint planning, UAT coordination, release notes, and go-live readiness
- Act as a bridge between client stakeholders and internal teams, ensuring clear communication, timely updates, and expectation management

Must Have
- Bachelor’s degree
- 2+ years of experience as a Business Functional Analyst / Business Analyst (client-facing experience required)
- Strong understanding of the Software Development Lifecycle (SDLC) and business-to-technical translation
- Experience with CRM and/or ERP platforms (any modern stack)
- Hands-on experience with delivery tools such as Jira / Asana / ClickUp
- Experience working in an Agile environment (Scrum/Kanban)
English B2+

Brights is looking for an HR Manager who would be passionate about supporting our growing team and fostering a positive employee experience. You’ll work closely with our recruitment, resource, and executive teams to shape a strong people-first culture across the company and drive our team forward 🚀

Key Responsibilities:
• Own and continuously improve onboarding, adaptation, and offboarding processes;
• Conduct regular 1:1 meetings to gather employee feedback, offer support, and strengthen engagement;
• Support team engagement initiatives, including organizing team-building events and preparing company merch;
• Oversee company benefits and coordinate with external providers to ensure a high-quality experience for employees;
• Collaborate with the admin and finance teams on document management;
• Run quarterly employee satisfaction surveys and analyze engagement data to drive improvements.

Requirements:
• 1+ year of experience in the HR field;
• Strong understanding of core HR processes across the employee lifecycle;
• Excellent communication and interpersonal skills;
• Highly organized with strong time management skills and attention to detail;
• Intermediate written and spoken English (B1 level or above);
• Based in Ukraine, with flexibility for visits to Kyiv and Lviv.

Would be a plus:
• Experience working with ITFin;
• Experience to lead recruitment activities (planning, analytics, reporting). We currently have two recruiters on board.

We offer:
• Transparent financial motivation;
• Remote workplace or a comfortable office in the center of Kyiv;
• 18 working days of paid leave annually;
• Unlimited sick days;
• Salary review twice a year;
• Compensation for our English-speaking club — 100%;
• Compensation for any AI tool of your choice — 100%;
• Compensation for coworking spaces — 100%;
• Compensation for gym memberships and professional courses — 50% (after the trial period);
• Compensation for any English courses — 50% (after the trial period);
• Compensation for sessions with a psychologist — 50% (after the trial period);
• Medical insurance (after the trial period).

Interview Process:
Screening Interview ➡️ Interview with CEO/COO ➡️ Job Offer

If you have the skills, passion, and determination we’re looking for, apply now to become part of our exciting journey ⭐️

We are the creators of a new fintech era!
Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.
We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.
Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you — join us as a CPA Account Manager!

Requirements:

Experience & language:
- 2+ years of experience in similar roles (in-app traffic management, mobile performance marketing, UA, affiliate/in-app partner management).
- English level B2 or higher — for communication with partners, reporting, and negotiations.

In-app traffic & advertising cycle:
- Understanding of in-app traffic.
- Understanding of the full cycle of in-app advertising: from media buying to post-install events.
- Knowledge of main in-app traffic sources: SDK networks, DSPs, arbitrage teams, media buying agencies, in-app publishers.

Analytics & traffic quality evaluation:
- Ability to analyze and evaluate traffic quality using key metrics: CTR, CR, Retention, ROMI, LTV, fraud indicators.
- Experience with mobile attribution.
- Confident use of Adjust and AppsFlyer.

Attribution mechanics:
- Understanding of IDFA/GAID, SKAdNetwork, fingerprinting, probabilistic matching.
- Anti-fraud skills.
- Ability to analyze fraud metrics: click spamming, click injection, bot traffic, anomalous behavior.
- Experience working with MMP anti-fraud dashboards (Protect360, Adjust Fraud Suite).
- Ability to run weekly/monthly reconciliations, request partner reports, and compare MMP data with partner reporting.

Partner acquisition & onboarding:
- Skills in sourcing new in-app traffic providers: publishers, networks, arbitrage teams, thematic communities, partner catalogs.
- Ability to conduct initial partner checks: cases, volumes, GEOs, quality, tracking setup.
- Negotiation skills: terms, KPIs, test volumes, payment format (CPA/RevShare).
- Understanding of technical requirements for partners (MMP setup, postbacks, event mapping).

Contacts & market knowledge:
- Existing network of partners or personal contacts among in-app traffic suppliers is a strong advantage.
- Understanding of the market: GEO coverage and formats of different networks/publishers, specifics of individual suppliers.

Data work:
- Strong Excel/Google Sheets skills: pivot tables, working with large datasets.
- Ability to interpret data and draw actionable conclusions.

Responsibilities:

Analytics & tracking:
- Create tracking links and postbacks.
- Analyze installs, events, cohorts, and advertising channels.
- Monitor metric deviations and identify root causes.

Attribution & anti-fraud:
- Apply knowledge of attribution mechanics (IDFA/GAID, SKAdNetwork, fingerprinting, probabilistic matching).
- Analyze fraud metrics: click spamming, click injection, bot traffic, anomalous behavior.
- Work with MMP anti-fraud dashboards (Protect360, Adjust Fraud Suite).
- Run weekly/monthly reconciliations, request and verify partner reports, compare MMP data with partner reporting.

Partner management:
- Search for and onboard new partners: publishers, SDK networks, DSPs, media buying agencies, arbitrage teams.
- Perform initial partner validation (cases, volumes, GEOs, quality, tracking).
- Negotiate terms, KPIs, test volumes, payment structures.
- Ensure correct setup for partners: MMP integration, postbacks, event mapping.

Data & reporting:
- Work confidently with large datasets in Excel/Google Sheets.
- Interpret data and prepare insights for optimization and decision-making.

Working conditions:
 

Immerse yourself in Crypto & Web3:
- Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
- Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
- Gain unique experience and be part of global transformations.
Drive Innovations:
- Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
- Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:
- Modern equipment.
- Comfortable working conditions, and an inspiring environment to help you thrive.
- 24 calendar days of paid leave.
- Additional days off for national holidays.

With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career!
Let’s Build the Future Together!

About the Role
We are looking for an experienced and data-driven Head of CRM to lead our customer retention strategy, lifecycle marketing initiatives, and CRM operations. This role is responsible for developing and executing CRM strategies that drive customer engagement, retention, loyalty, and lifetime value across multiple communication channels.
As a Head of CRM, you will own the CRM roadmap, manage a team of CRM specialists, collaborate closely with Product, BI, Marketing, VIP, and Creative teams, and continuously optimize customer journeys through segmentation, personalization, automation, and testing.
This is a high-impact leadership role offering the opportunity to shape CRM strategy, build scalable retention programs, and directly influence business growth.
Responsibilities
CRM Strategy & Leadership
 

• Develop and execute the overall CRM and customer retention strategy aligned with business objectives.
• Own customer lifecycle management across all stages: onboarding, activation, retention, reactivation, and loyalty.
• Define CRM KPIs, monitor performance, and drive continuous improvement initiatives.
• Build and manage the CRM roadmap, prioritizing projects based on business impact.
• Lead, mentor, and develop the CRM team, establishing best practices and operational excellence.

Campaign Management & Automation
 

• Oversee planning, execution, and optimization of CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and other channels.
• Ensure effective campaign delivery through CRM automation platforms.
• Drive personalization initiatives based on customer behavior, segmentation, and predictive insights.
• Establish and optimize automated customer journeys and trigger-based communications.

Analytics & Optimization
 

• Analyze CRM performance and customer behavior to identify growth opportunities.
• Develop segmentation strategies to maximize engagement and retention.
• Lead A/B testing initiatives across communications, offers, customer journeys, and promotional mechanics.
• Monitor customer engagement metrics, churn rates, retention, conversion, and lifetime value.
• Collaborate with BI and Data teams to improve reporting frameworks and customer insights.

Cross-Functional Collaboration

• Work closely with Product, Marketing, VIP, BI, Operations, and Creative teams to deliver integrated customer experiences.
• Guide Creative and Content teams on CRM best practices, messaging frameworks, and campaign optimization.
• Partner with Product teams to implement retention features and loyalty initiatives.

Deliverability & Compliance
 

• Monitor email deliverability, domain reputation, and communication performance.
• Ensure compliance with communication regulations and customer consent management.
• Oversee subscription and unsubscription processes to maintain healthy communication databases.

Requirements
 

• 3+ years of CRM experience, including at least 1 year in a leadership or senior CRM role.
• Proven experience developing and executing CRM and retention strategies.
• Strong expertise with CRM and marketing automation platforms (Customer.io, Optimove, Хtremepush, FastTrack, Salesforce Marketing Cloud, Braze, or similar).
• Strong analytical skills with hands-on experience in customer segmentation and performance analysis.
• Advanced Excel/Google Sheets skills; SQL knowledge is a strong advantage.
• Experience managing A/B testing programs and data-driven optimization initiatives.
• Understanding of customer lifecycle marketing, retention, loyalty programs, and behavioral segmentation.
• Experience working with email deliverability and communication best practices.
• Excellent project management and stakeholder management skills.
• Strong leadership, mentoring, and team development capabilities.
• iGaming experience is highly preferred.

Nice to Have
 

• Experience managing CRM teams in fast-growing environments.
• Knowledge of HTML/CSS for email development.
• Experience with predictive modeling, customer scoring, and advanced personalization.
• Understanding of responsible gaming and regulatory requirements within iGaming.

What You'll Get
 

• Flexible working hours that fit your natural rhythm: 08:00–17:00, 09:00–18:00, or 10:00–19:00.
• 17 working days of paid vacation (available after 6 months).
• Salary in USD.
• Significant ownership and influence on customer retention strategy.
• Opportunity to build and scale CRM processes and team.
• Collaboration with experienced professionals across Product, Marketing, BI, and Operations.
• Access to advanced CRM and marketing technology stack.
• Continuous professional development and leadership growth opportunities.
• Clear structure, transparent feedback, and measurable goals.
• Fun corporate activities and team events.

Key Requirements
 

• Experience: 6 months in Performance Marketing.
• DSP Expertise: Deep hands-on experience with Ad Networks and DSPs (e.g., Ubidex, Kayzen, BidSwitch, etc.).
• Retargeting Specialist: Proven ability to build and scale marketing retention campaigns for consumer products will be plus.
• Technical Proficiency: Deep understanding of attribution models (Post-view vs. Click) and conversion deduplication.
• Technical setup skills: working with pixels, postbacks, and user cookies.
• Familiarity with tracking tools (AppsFlyer/Adjust) and analytics (Tableau, Jira).
• Analytical Mindset: Expert-level command of CTR, CR, CPA metrics.
• Creative Management: Experience briefing design teams for video creatives and conducting rigorous A/B testing.

Your Responsibilities

• Campaign Management: Launch, manage, and scale high-budget retargeting and performance campaigns within various DSPs.
• Optimization: Continuously analyze campaign performance by GEO and placement, identify issues, and implement solutions rapidly.
• Inventory Control: Maintain and optimize Whitelists and Blacklists of publishers and domains.
• Technical Integration: Handle complex pixel integrations and postback configurations to ensure data accuracy.
• Creative Strategy: Analyze creative performance data to provide data-driven briefs for the video production team.
• Reporting: Deliver regular, detailed reports on campaign efficiency and user journey segmentation.

Benefits:
☘️ An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more;
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
📍 Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan, work remotely or on-site with comfort, and enjoy the opportunity to build a network of connections with professionals day by day.
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows, and additional equipment is provided;
🏖 Paid vacations, sick leave, personal event days, days off;
👨🏻‍⚕️ Corporate health insurance program for your well-being;
💵 Referral program: enjoy cooperation with your colleagues and get a bonus.
📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯 Rewards program for mentoring and coaching colleagues;
🗣 Free internal English courses;
🧘 Yoga classes to help you stay active and energized;
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie and book lovers, board games, cozy evenings, special office days dedicated to holidays;
🎳 Company events, team buildings.

For our partner we are looking for Head of CRM (Retention)

🌍Location: Remote / Flexible
🌐Domain: iGaming • Online Casino • Sports Betting • Multi-Brand Expansion

About the Company

We are a fast-growing iGaming operator successfully running our flagship online casino & sportsbook brand. With strong performance, ambitious expansion goals, and an upcoming transition to a multi-brand ecosystem, we are now strengthening our retention and customer lifecycle function.

We are looking for a Head of CRM (Retention) who will build, scale, and lead our CRM strategy across all existing and future brands — ensuring high engagement, strong player loyalty, optimized LTV, and sustainable revenue growth.

This is a strategic and hands-on leadership role for an expert who knows how to design and manage high-performing retention systems across GEOs.

💠Role Overview

The Head of CRM will own the full CRM & retention strategy: lifecycle automation, segmentation, player activation & reactivation, bonus mechanics, churn prevention, and communications (email/SMS/push/in-app).

You will lead a team (CRM managers, content/communications) and align closely with product, data, VIP, and marketing teams to execute a strong retention engine supporting multi-brand scaling.

☑️Key Responsibilities

Strategic Leadership

• Build and execute the global CRM & retention strategy for casino & sportsbook.
• Develop a unified retention framework to support multi-brand expansion.
• Drive player lifecycle optimization: onboarding, engagement, churn reduction, reactivation.
• Own CRM roadmap, planning, budgeting, and performance KPIs.

Customer Journey & Segmentation

• Develop advanced segmentation models based on behavior, value, risk profiles, and product preferences.
• Design automated lifecycle flows for Casino and Sports betting customers.
• Build and optimize multi-channel communication journeys (email, SMS, push, in-app, onsite).

Retention Campaigns & Promotions

• Create and manage retention campaigns: weekly promos, tournaments, missions, sports events campaigns.
• Collaborate with Product on bonus mechanics, reward systems, and gamification.
• Manage campaign A/B testing, experimentation frameworks, and personalization.

Data & Performance Management

• Own CRM analytics: LTV, churn rate, retention cohorts, NGR uplift, ROAS of retention campaigns.
• Work closely with BI/Data teams to build dashboards and reporting for all brands.
• Ensure accurate tracking, attribution, and customer insights across CRM touchpoints.

Team Leadership & Cross-Functional Collaboration

• Lead, mentor, and grow the CRM/Retention team.
• Collaborate tightly with Product, VIP, Marketing, Support, Risk & Fraud, and Payments.
• Align retention strategy with acquisition, VIP strategy, sportsbook schedule, and brand plans.

Technology & Tools

• Manage CRM platforms (e.g., Customer.io, Optimove, Smartico, BetConstruct/SoftSwiss CRM modules, etc.)
• Drive automation, efficiency, and scaling of workflows.
• Oversee deliverability, domain warm-up, technical CRM hygiene, and integration quality.

• Participate in platform migration or implementation during multi-brand expansion.

   

Requirements

Experience & Expertise

• 4+ years in CRM / Retention in iGaming (casino + sportsbook) — must.
• Experience leading CRM teams or heading CRM/Retention in a mid-large operator.
• Proven success building retention strategies for multi-GEO operations.
• Strong understanding of bonus mechanics, wagering systems, segmentation, gamification.
• Hands-on with CRM automation, lifecycle flows, and campaign execution.

Technical Skills

• CRM tools: Customer.io / Optimove / Braze / Smartico or similar.
• Experience with HTML email templates (basic edits).
• Understanding of domain warm-up, deliverability, and email infrastructure is a plus.
• Strong analytical mindset: cohort analysis, ROI, LTV, retention KPIs.

Soft Skills

• Leadership and team management.
• Strategic thinking with hands-on execution capability.
• Data-driven mindset and continuous optimization approach.

• Excellent communication and cross-functional collaboration skills.

   

✨Offer

• Work in a rapidly growing iGaming company with plans to become a multi-brand operator.
• Full ownership of CRM & retention strategy.
• Competitive compensation package and bonuses.
• Flexible schedule, remote opportunities.
• Professional development budget (courses, conferences).
• Opportunity to build a strong CRM team and influence product direction.
• Fast decision-making environment with no bureaucracy.

Requirements

• 2+ years as Success or Account Manager in an IT outsourcing company
• Understanding of SDLC
• C1 English level or above
• “Troubleshooter” attitude
• Optimist, strong communication skills
• Stress-resistant, self-organized

Responsibilities

• Build and maintain strong, long-lasting client relationships
• Collect workload and forecasting information from clients
• Understand the needs and priorities of the customer to develop upsell cases
• Take care of the account data accuracy and documentation
• Collect regular client feedback and ensure a high level of satisfaction throughout the service lifecycle
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Submit and maintain documentation in internal system
• Prepare reports on account status
• Collaborate with PM/TL/CTO team to identify any growth opportunities
• Assist with challenging client requests or issue escalations as needed
• Collaborating with internal departments to facilitate client need fulfillment
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience
• Working with receivables

We offer

• Budget for Medical Insurance
• Budget for Wellbeing
• Paid vacation
• Paid sick leaves
• “Synebo talk” internal educational program
• English lessons / Poland lessons offline in Wroclaw office
• Team building activities online/offline
• Regular cultural events