Jobs at Djinni

Link Building Specialist is a key member of our SEO team, responsible for driving the project's link building strategy and contributing to its overall growth. We’re looking for a highly organized and proactive specialist who can independently manage link building processes, make data-driven decisions, and consistently deliver high-quality results.

Our ideal candidate has solid hands-on experience in link building, a strong understanding of SEO fundamentals, and a strategic mindset. You should be confident working independently, analyzing data, identifying growth opportunities, and taking ownership of your projects from planning to execution.

Experience across the broader SEO process will be a strong advantage, as we value specialists who can see the bigger picture and contribute beyond their core area of expertise.

Primary Responsibilities:

• Analyze competitors' backlink profiles and use the findings to build a data-driven link building strategy and shape the project's backlink profile;
• Identify high-quality link building opportunities according to predefined criteria;
• Launch outreach campaigns and communicate with webmasters to negotiate and secure new link placements;
• Build a diverse link profile through crowd marketing, directories, Web 2.0 platforms, and guest posts;
• Hunt for valuable expired (dropped) domains with a strong backlink history;
• Work with the Semantic Core: understand how it is created and how it works;
• Choose anchor lists for different pages, taking each page's specifics into account;
• Spot new growth opportunities for the project;
• Come up with new creative link-building tactics and approaches; 
• Track project performance and results, and adjust the strategy based on what the data shows;
• Take part in strategic discussions and brainstorms: after all, you're going to be a rockstar marketer one day, which is impossible without strategic vision and the ability to generate ideas;
• Learn A LOT of new things.

Our Customer:

Our customer develops AI-powered voice and SaaS solutions that connect intelligent bots and agents with communication platforms. The engineering environment combines modern test automation technologies with AI-assisted development practices across cloud-based and on-premises solutions.

Your Tasks:

• Design, develop, and maintain automated tests using Python and Pytest.
• Incorporate AI-assisted development tools into daily testing and engineering activities.
• Design and apply AI-driven workflows and agents to support test development, analysis, troubleshooting, and automation.
• Collaborate with developers and other R&D team members throughout the software development lifecycle.
• Build and maintain test automation infrastructure and frameworks.
• Perform manual testing when required and identify areas where testing can be effectively automated.
• Investigate test failures, analyze logs and system behavior, and distinguish between product-related and automation-related issues.
• Contribute to improving the reliability and effectiveness of automated testing processes.

Required Experience and Skills:

• 3+ years of experience in QA Automation or Software Automation.
• Strong programming skills with hands-on experience in Python.
• Hands-on experience with AI-assisted development tools.
• Practical experience using AI as part of software development or testing workflows, including AI agents, AI-driven workflows, code generation, analysis, and automation.
• Ability to work effectively with AI tools through prompting, context management, validation of generated output, and iterative workflows.
• Hands-on experience with Pytest and automated testing frameworks.
• Experience with UI and/or API test automation.
• Experience with Git and Linux.
• Experience with Docker.
• Experience with cloud technologies; Azure is preferred.
• Strong debugging, troubleshooting, and research skills.
• Ability to understand complex systems and translate requirements into effective automated test coverage.
• Ability to learn independently and adopt new technologies.
• Good written and verbal communication skills.
• Fluent English.

Would Be a Plus:

• Experience with Playwright.
• Knowledge of LLMs and AI agents.
• Experience with Voice Bots.
• Experience with CI/CD pipelines.
• Kubernetes.
• Microservices architectures.
• SIP/VoIP.
• SaaS platforms.
• Experience testing AI-powered applications.

Hi, Flatstudio team here.

We're a strategic design partner for data-intensive products – sportsbooks, sports analytics platforms, trading terminals, SaaS. HQ in Lisbon, distributed team across Europe. Our clients include products with millions of monthly users, and some of our partnerships run 6–9+ years. Design at Flatstudio means the full system: UX, interfaces, code, and product logic – not standalone screens.

We're opening a Business Development role to build our outbound sales direction in the iGaming and sports analytics verticals. This is a build-from-scratch role: you'll own the pipeline, work directly with the founder, and grow into full-cycle sales as the direction matures.

What your first 3 months look like

• Research iGaming, sportsbook, and sports analytics companies across Europe, North America, and selected international markets
• Run first-touch outreach through LinkedIn and outsourcing marketplaces, using our case studies as the core asset
• Qualify leads and bring them to an intro call – the founder joins deals from that point, and you learn our sales process from the inside
• Set up and maintain the CRM and outreach workflows, with AI tools where they genuinely help

What the role grows into

• Full-cycle sales: from intro call to contract signing
• Pre-sales together with the team: requirements gathering, scoping, proposal building
• Long-term client relationships, cross-sell and upsell
• Real influence on how our sales and business processes are built – your ideas will be implemented, not filed

Must-haves

• 1.5+ years of hands-on B2B sales or lead generation experience – digital services, agencies, or outsourcing
• Working knowledge of the iGaming industry: who the operators, platforms, and affiliates are, and how B2B models like White Label and Turnkey work
• Proven outbound experience through LinkedIn or marketplaces – you know how to start conversations that don't get ignored
• Hands-on use of AI tools in your own workflow
• English – Advanced (C1+), fluent written and spoken communication with clients
• Ukrainian – understanding is a must

Nice-to-haves

• Existing contacts in the industry: operators, affiliates, platforms
• Experience selling into regulated markets
• Understanding of UX/product design fundamentals
• Business analysis or requirements-gathering experience

Who fits this role

• You act without waiting for ready-made instructions – there is no playbook here yet; you'll help write it
• You build trust rather than push – our sales cycle is consultative, not transactional
• You're motivated by closed revenue and by building something, not by maintaining someone else's pipeline
• You're comfortable communicating directly with clients, the team, and the CEO

Working conditions

• Full-time, remote
• Base salary €800–1,500 (based on experience) + 20% commission on the first payment of every deal you close
• 3-month probation period
• 22 business days of paid vacation, 3 paid sick days, plus public holidays
• Tools: Notion, Slack, Figma, Claude

How to apply

Send your CV along with a short description of one deal you sourced and closed yourself – your role in it, the sales cycle, and the outcome. No client names needed.

We are looking for a detail-oriented and responsible person to join our Finance Team and support us with financial data, spreadsheets, and day-to-day operational tasks.

Previous experience in Finance or Accounting is not required. What matters most to us is that you are comfortable working with numbers, pay attention to details, and can confidently use Excel or Google Sheets.
 

What you will do:

• work with Excel / Google Sheets;
• enter, check, and structure data;
• work with financial spreadsheets and reports;
• verify calculations and data accuracy;
• support the Finance Team with day-to-day operational tasks;
• collect and organize information;
• identify discrepancies in data and report them to the team;
• assist with other administrative and finance-related tasks when needed.
   

What we are looking for:

• strong attention to detail and responsibility;
• good basic math skills;
• confident use of Excel / Google Sheets;
• ability to work with large amounts of information;
• logical and structured thinking;
• willingness to learn quickly;
• ability to meet deadlines.
   

It will be a plus if you have:

• previous experience in Finance / Accounting;
• experience in customer support, chat support, or operations;
• basic understanding of financial processes;
• knowledge of Excel / Google Sheets formulas.
   

What we offer:

• 💰 $800 fixed salary + $100–200+ bonus;
• an opportunity to work in an international company;
• career development within the Finance Team;
• training and support from experienced colleagues;
• remote work;
• stable employment and opportunities for professional growth.

Fineline Global is a rapidly growing world leader in the printed circuit board (PCB) industry. We provide comprehensive solutions ranging from prototype development and PCB samples to full-scale production and delivery. Operating globally and acting locally, we serve customers across the medical, automotive, telecommunications, industrial, and consumer electronics sectors. 

Fineline Global is seeking a motivated Junior IT Support Specialist to join our team in Ukraine. The successful candidate will serve as the primary IT support contact for employees in Ukraine while also contributing to first-line Helpdesk support activities across the global organization. This position offers an excellent opportunity to build a career within an international IT environment and gain hands-on experience working with global technologies and teams. 

Responsibilities: 

• Provide first-line IT support for employees in Ukraine. 
• Provide first-line support for hardware, Windows, Microsoft 365, Outlook, Teams, VPN, and standard company applications. 
• Record, manage, and follow up on support requests through the Helpdesk system. 
• Prepare and configure laptops and user accounts for new employees. 
• Support onboarding and offboarding processes in cooperation with HR and hiring managers. 
• Prepare and configure laptops before a new employee’s first working day. 
• Install required company software and apply the appropriate settings. 
• Manage IT offboarding activities, including access removal, equipment returns, data handling, and preparation of devices for reuse. 
• Maintain accurate records of IT assets and coordinate equipment delivery, replacement, repair, and return. 
• Assist the global IT team with Helpdesk requests and user support activities. 
• Create and maintain user documentation and knowledge base articles. 
• Escalate complex technical issues to the appropriate IT specialists when required. 

Requirements: 

• Current residence in Ukraine. 
• Basic knowledge of Windows 10/11 administration and troubleshooting. 
• Familiarity with Microsoft 365 applications, particularly Outlook and Teams. 
• Understanding computer hardware, user accounts, permissions, networking, and VPN connectivity. 
• Ability to install and configure standard business applications. 
• Strong communication and customer service skills. 
• Organized approach to task management, documentation, and follow-up. 
• Good English communication skills, both written and spoken. 
• High sense of responsibility, willingness to learn, and ability to work independently. 

Will Be Considered an Advantage: 

• Experience with Microsoft Entra ID, Active Directory, or Microsoft Intune. 
• Experience with Helpdesk or ITSM platforms. 
• Basic PowerShell knowledge. 
• Understanding endpoint security and device compliance. 
• Experience supporting remote users. 
• Relevant IT education, certifications, internships, or personal technical projects. 

We Offer: 

• Remote work and company-provided technical equipment. 
• A unique opportunity for professional growth in an international environment. 
• Long-term stable position with meaningful impact. 
• Collaborative and professional team environment. 
• Company-sponsored English lessons. 
• Full accounting support. 

Location: Ukraine (Remote) 
Employment Type: Full-time 
Experience Level: Junior / Entry Level 

Requirements:

- Proficient in Adobe Creative Suite (After Effects, Photoshop, Illustrator);
- Good knowledge in Figma is a big plus
- Expert knowledge of AI tools for generating visuals (static/animation), and basic understanding of AI for voiceovers and music generation;
- Experienced in creating diverse digital promo materials (banners, videos, event visuals, etc);
- Confidently uses AI (ChatGPT, Gemini etc.) to accelerate processes and generate multiple ideas;
- Strong grasp of composition, typography and color; can rationally defend design choices;
- Must Have: A strong, diverse portfolio.

Will be plus:

- Deep AI Integration: Treats AI as a core partner in the creative workflow;
- Relevant Experience: Work background in Media, PR, or Marketing Agency;
- Bonus Skill: Simple 3D graphics ability.

Responsibilities:

- Core Content Creation: Produce motion graphics content for our diverse campaigns and media channels;
- Research & Innovation: Conduct market/competitor research and analysis, preparing compelling ideas and proposals to improve internal visual communication and boost engagement;
- Brand Evolution: Work on updating and developing the brand's visual identity internally;
- Handling large, complex tasks to update the company’s visual communication;
- Maintenance: Efficiently work with and adapt existing templates and guidelines.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Vienna onsite, International organization

We're looking for a software engineer to work in highly restricted environment.

General requirements:

• Ready for a daily office (up to 24 days per year remote)
• Must either already have a work permit in Austria or be a Ukrainian citizenship who relocated after the beginning of the scale invasion (this is a prerequisite for fast residence permit track)

Mandatory skills (min. 3-5 years of production experience):

• Django
• Flask
• FastApi 
• Relational DBs

Asset skills:

• Experience building advanced analytical and statistical software solutions
• Experience with consuming data from a data lake house or data services (Trino)
• Experience with Docker and RabbitMQ
• Experience with Event Sourcing systems

Hiring process:

1. Introductory call (15-30min)
2. Technical interview
3. Occasionally, an additional interview round or technical assignment

Benefits:

• Residence permit obtaining support
• Adaptation, accommodation search support
• Austrian social package
  • 25 days vacation
  • Paid sick leaves

JustMarkets is looking for an experienced Head of Infrastructure to lead our engineering operations and maintain a highly loaded, globally distributed trading infrastructure. In this role, you will be solving complex architectural challenges within our hybrid platform, bridging our on-premise trading core (Windows, MetaTrader) with an evolving Linux and Cloud-native ecosystem. You will drive infrastructure automation, as well as lead, mentor, and scale a team of highly skilled engineers.

Responsibilities

• Manage team capacity, resource allocation, and establish effective 24/7 on-call rotation processes for incident response.
• Take ownership of the infrastructure budget (FinOps), optimizing cloud costs across AWS, Azure, and Alibaba
• Lead, mentor, and scale a team of DevOps and Site Reliability Engineers
• Define the hiring strategy, interview candidates, and scale the infrastructure team as the business grows.
• Set up, maintain, and ensure the high availability of the global trading infrastructure.
• Guide the architectural vision of our hybrid infrastructure, balancing established on-premise trading cores with scalable Cloud-Native environments.
• Build and maintain comprehensive platform solutions tailored for our software development teams або 
• Drive the automation of infrastructure using Infrastructure-as-Code (Terraform, Ansible) and build robust CI/CD pipelines.
• Implement and maintain enterprise-level network information security, including DDoS mitigation and infrastructure hardening.
• Collaborate closely with Engineering teams, Product Owners, and C-level stakeholders to align infrastructure roadmaps with business goals.
• Draw up documentation, disaster recovery plans, and instructions for infrastructure operations.
   

Requirements 

• 8+ years of hands-on experience in DevOps, System Administration, or Infrastructure Engineering in high-load environments.
• 3+ years of proven experience in a leadership role (managing teams of 20+ engineers).
• Solid experience with Cloud platforms (AWS, Azure, or Alibaba Cloud) and understanding of global network routing.
• Extensive knowledge and hands-on experience with IaC (Terraform, Ansible) and managing CI/CD pipelines.
• Knowledge of containerization and orchestration (Docker, Kubernetes) and a desire to drive Cloud-Native transformation.
• Strong background in network information security and implementing monitoring tools (e.g., Prometheus, Grafana, Datadog).
• Solid experience in administrating relational databases (MySQL).
• English level: Upper-Intermediate or higher (crucial for stakeholder management and technical documentation).
   

Will be a plus 

• Experience in the FinTech, CFD domain, or High-Frequency Trading.
• Experience managing and scaling MetaTrader (MT4/MT5) server environments.
• Expertise in configuring and managing Windows Server environments and proficiency in PowerShell scripting. 
• Proficiency in one or more programming languages
• Experience with PostgreSQL databases.
• Experience working with enterprise network architectures (BGP, bare-metal servers) and geo-distributed latency optimization.
   

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Vienna onsite, International organization

We're looking for a software engineer to work in highly restricted environment.

General requirements:

• Ready for a daily office (up to 24 days per year remote)
• Must either already have a work permit in Austria or be a Ukrainian citizenship who relocated after the beginning of the scale invasion (this is a prerequisite for fast residence permit track)

Mandatory skills (min. 3-5 years of production experience):

• Angular
• Typescript
• ASP.NET (WebAPI)
• Entity Framework
• MS SQL

Asset skills:

• Experience building advanced analytical and statistical software solutions
• Experience with consuming data from a data lake house or data services (Trino)
• Experience with Docker and RabbitMQ
• Experience with Event Sourcing systems

Hiring process:

1. Introductory call (15-30min)
2. Technical interview
3. Occasionally, an additional interview round or technical assignment

Benefits:

• Residence permit obtaining support
• Adaptation, accommodation search support
• Austrian social package
  • 25 days vacation
  • Paid sick leaves

We are looking for a motivated Junior QA Engineer to join our team and start a career in software testing.

This opportunity is suitable for candidates who have completed QA courses and are looking for their first commercial experience in IT.

Requirements
Completed QA / Software Testing courses
Basic understanding of software testing principles and methodologies
Knowledge of manual testing
Understanding of test cases, checklists, bug reports and test documentation
Basic knowledge of SDLC and STLC
Understanding of different testing types: functional, regression, integration, smoke, exploratory testing
Basic knowledge of SQL
Basic understanding of API testing would be a plus
Attention to detail and analytical thinking
Ability to learn quickly and work as part of a team
English — Intermediate or higher
Would be a plus
Any practical experience from QA courses or training projects
Experience working with CRM systems
Experience with banking systems / ABS (Automated Banking System)
Basic knowledge of Jira or other bug-tracking systems
Basic knowledge of Postman or similar API testing tools
Technical education or basic understanding of databases and programming
What we offer
Opportunity to start your career in QA with an experienced team
Training and support from senior specialists
Work on real enterprise-level projects
Long-term career opportunities and professional development
Remote / hybrid work depending on the project

We are looking for someone who is motivated to develop in QA, learn new technologies and grow into a strong QA Engineer.

Requirements:

- 3+ years of related experience;
- Bachelor's degree in finance, statistics, economics, or business administration;
- Expert-level analytical and financial modeling skills;
- Strategic thinking;
- Excellent time management and organizational abilities;
- Ability to multitask and meet constant deadlines;
- Strong presentation skills;
- Ability to influence and persuade.

Will be plus:

- Strong fluency with Excel formulas and functions;
- Strong knowledge of Tableau.

Responsibilities:

- Create and support financial model templates;
- Analyze current and past financial data and performance;
- Prepare reports and projections based on financial analysis;
- Identify trends in financial performance and provide recommendations for improvement;
- Coordinate with other members of the finance team to review financial information and forecasts.

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for an Antifraud Analyst Middle

Requirements

• Experience in security, anti-fraud management, or in the casino/gaming industry – from 1+ years;
• Knowledge of the specifics of online casinos, traffic acquisition (understanding the process), KYC, payment systems, and mechanisms related to gaming transactions;
• Experience with analytical tools and dashboards;
• Experience working with anti-fraud systems (e.g., betting monitoring, suspicious transactions);
• Ability to identify fake accounts, bonus abuse, and money laundering schemes;
• Knowledge in combating multi-accounting, bot attacks, and card fraud.

Will be plus

• English (not necessary at the moment as there is no interaction with English-speaking regions);
• Experience in support, payments

Responsibilities

• Monitoring transactions and accounts: Analysis of gaming and financial transactions for liability purposes (fraud, multi-accounting, money laundering, bonus hunting, etc.);
• Use anti-fraud systems to detect anomalies, such as bonus manipulation, fake bets, or fraudulent identification data;
• Preparation of reports and analysis of data on identified risks and incidents;
• Analysis of bonus offers;
• In-depth analysis of gaming behavior for fraud (search for syndicates, potential collusion in poker/live games, use of bots/software);
• Identification of complex bonus hunting schemes (Bonus Abuse) and development of countermeasures;
• Independent setup, testing, and optimization of triggers/rules in anti-fraud systems;
• Data export and analysis using product reports, as well as export from an anti-fraud tool;
• Working with BI tools (Tableau) to identify anomalies in player behavior;
• Conducting comprehensive investigations of major fraud incidents;
• Basic understanding of AML (anti-money laundering) requirements and regulatory licenses;
• Analysis of the causes of changes in risk metrics.

 Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen, let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.
• Problem-solving skills and the ability to adapt to changing circumstances.

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)
• Experience working in a project-based environment

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Scrums, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think creatively, and are committed to delivering exceptional player experiences. We are actively expanding our affiliate channel and looking for an Affiliate Manager who will take ownership of developing existing partnerships, identifying new traffic sources, and increasing the volume of high-quality players.

Key Responsibilities

• Independently identify, approach, and onboard new affiliate partners.
• Source media-buying teams, affiliate teams, SEO partners, content websites, and other traffic sources.
• Identify partners primarily working with USA Tier-1 traffic.
• Reach out to potential partners through LinkedIn, Telegram, email, conferences, affiliate networks, and direct contacts.
• Manage negotiations from initial outreach to campaign launch.
• Build and expand your own affiliate partner network.
• Maintain daily communication with affiliate partners.
• Build and develop long-term partner relationships.
• Negotiate CPA, RevShare, Hybrid, and other cooperation models.
• Negotiate placement terms, traffic volumes, and traffic quality requirements.
• Coordinate and monitor changes to contracts and Insertion Orders (IOs).
• Oversee partner payments, manage invoices, and resolve payment-related issues.
• Conduct regular statistical reconciliations with partners.
• Resolve disputes related to FTD, QFTD, refunds, chargebacks, fraud, multi-accounting, and other performance indicators.
• Monitor compliance with agreed terms and placement commitments.
• Analyze partner performance and propose new commercial terms to scale high-performing traffic.

Requirements

Must-have:

• At least 1 year of experience in affiliate management, preferably in iGaming or Gambling.
• Strong understanding of affiliate marketing and key cooperation models: CPA, RevShare, and Hybrid.
• Understanding of key performance metrics: Clicks, Registrations, FTD, QFTD, CR, ROI, GGR, and NGR.
• Experience working with CRM systems, affiliate platforms, and postback configuration.
• Hands-on experience managing affiliate partnerships and conducting negotiations.
• Ability to independently negotiate and agree on partnership terms.
• Experience working with contracts, IOs, invoices, and affiliate payments.
• Experience reconciling statistics and identifying data discrepancies.
• Strong written and spoken English (B2+).
• Ability to organize your work independently and manage multiple partners simultaneously.
• Strong communication and negotiation skills.
   

Nice to Have

• Experience working specifically with the US market.
• Experience with sweepstakes casinos or a solid understanding of the sweepstakes business model.
• Experience with traffic sources such as SEO, PPC, Facebook/Meta, Google Ads, media buying, and content/organic traffic.
• An established network of affiliate partners, media-buying teams, and affiliate teams.
• Experience acquiring partners who deliver USA Tier-1 traffic.
• Experience working with large affiliate teams and direct media buyers.
• Experience attending SBC, SiGMA, Affiliate World, and other industry conferences.
• Understanding of the US iGaming and sweepstakes landscape, including state-specific restrictions.
• Experience with affiliate platforms, tracking systems, and performance analytics.
• Experience handling fraud-related issues, including multi-accounting, bonus abuse, chargebacks, duplicate accounts, etc.
   

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Customer Support Specialist who is passionate about delivering exceptional player experiences, solving complex customer issues, and contributing to the continuous improvement of our support operations. If you enjoy working in a fast-paced product environment, collaborating with cross-functional teams, and making a real impact on customer satisfaction, we'd love to hear from you.
 

What You'll Do:

• Provide professional support to players via live chat and email.
• Handle complex customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
• Investigate payment, account, verification, bonus, and technical-related questions.
• Escalate technical issues to the Product and Development teams with detailed reproduction steps.
• Collaborate closely with Product, CRM, Payments, and Operations teams to ensure timely issue resolution.
• Prioritize incoming requests according to urgency while meeting internal SLA targets.
   

Knowledge Base & Process Improvement:

• Maintain and improve internal documentation, FAQs, and knowledge base articles.
• Identify recurring customer issues and suggest process improvements.
• Create and update response templates, macros, and support documentation.
• Participate in quality assurance activities to maintain high support standards.
• Share customer feedback with internal teams to improve the overall player experience and product quality.
   

Product & AI Collaboration:

• Review AI-assisted support responses and identify opportunities for improvement.
• Contribute to optimizing automated support workflows and customer communication.
• Help improve support processes as the company continues to scale.

What We're Looking For:

• 1+ year of experience in Customer Support, preferably in live chat, email, or ticketing systems.
• Experience in iGaming, Online Casino, Betting, or another fast-paced digital product environment.
• Excellent written communication skills with a customer-first mindset.
• Strong problem-solving skills and attention to detail.
• Experience working with customer support platforms such as Intercom, Zendesk, Freshdesk, or similar.
• Upper-Intermediate (B2+) English for internal communication.
• Fluent Russian (or another primary customer communication language, depending on target markets).
• Ability to work rotating shifts, including evenings, nights, and weekends.
• Ability to thrive in a fast-paced environment with evolving processes.
   

Nice to Have:

• Experience working with AI-powered support tools and automation.
• Experience creating or maintaining knowledge base documentation and SOPs.
• Understanding of payment systems, KYC procedures, fraud prevention, and player verification.
• Experience with QA processes, ticket reviews, and customer support performance metrics.
• Leadership potential and willingness to mentor teammates as the support team grows.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with direct influence on customer experience.
• Professional growth and career development opportunities.
• Collaborative, supportive, and ambitious team culture.
• Paid vacation and sick leave.
• Flexible working environment with opportunities to grow alongside the company.
   

Ready to help us deliver an exceptional player experience?

Apply now and become part of the Pelkino team!