SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

• Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
• Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
• Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
• Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals;
• Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
• Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
• Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

• Fluency in English;
• 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
• Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
• Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
• Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
• Strong analytical skills to identify automation opportunities and inefficiencies;
• Experience designing scalable workflows and automation strategies.

Will be an advantage:

• Basic technical understanding of integrations, APIs, and support system architecture;
• Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
• Understanding of how to assess and prioritize initiatives based on ROI and business impact;
• Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded! 

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Стань частиною інноваційної історії AS Talent Agency!

AS Talent Agency — маркетингова агенція, яка працює з топовими блогерами та інфлюенсерами з усього світу, допомагаючи їм розвивати аудиторію та збільшувати дохід.

Твоя роль:
Head of Marketing відповідає за побудову та розвиток маркетингової системи агентства: стратегія, канали залучення, команда, аналітика та вплив маркетингу на revenue.

Твої майбутні задачі:
• Формувати та реалізовувати маркетингову стратегію агентства.
• Об’єднати SMM, Performance та інші канали в єдину систему.
• Будувати та оптимізувати воронку від залучення аудиторії до покупки та повторних продажів.
• Запускати та тестувати нові канали й маркетингові гіпотези.
• Розвивати Influencer Marketing, PR, медійні розміщення та колаборації.
• Аналізувати маркетингові показники, конверсії та вплив каналів на revenue.
• Формувати KPI та контролювати маркетинговий бюджет.
• Управляти маркетинговою командою та підрядниками.
• Синхронізувати маркетинг із Sales та забезпечувати виконання планових показників.

Наші очікування:
• 5+ років досвіду в digital-маркетингу та 2+ роки на Head/Lead позиції.
• Досвід управління маркетингом: стратегія, команда, канали, бюджет та аналітика.
• Сильний hands-on підхід — готовність самостійно запускати й тестувати гіпотези.
• Досвід у Influencer Marketing, Creator Economy, Entertainment, Subscription Business або суміжних digital-напрямах.
• Сильне розуміння Performance Marketing, SMM, Content Marketing та Organic Growth.
• Вміння працювати з даними та пов’язувати маркетингові метрики з revenue.
• Досвід роботи з міжнародними ринками, бажано США та Європою.
• Англійська — Upper-Intermediate+.
• Готовність працювати з adult-індустрією.

Плюсом буде:
• Досвід роботи з dating-проєктами.
• Досвід просування великих інфлюенсерів.
• Досвід роботи з PR, медійними розміщеннями та колабораціями.
• Досвід роботи на ринках США та Європи.

На тебе чекає:
• Турбота про тебе: 34 оплачувані дні time off та 100% оплата лікарняних.
• Zero бюрократії: рішення ухвалюються швидко, без багаторівневих погоджень.
• Відкритий доступ до C-level: можливість напряму ставити питання керівникам або отримувати всі важливі оновлення під час Company Kick-Off.
• Реальний вплив: можливість впливати на бізнес-результати та оптимізувати процеси.
• Робота з топовими креаторами: можливість реалізовувати креативні ідеї та співпрацювати з відомими блогерами й інфлюенсерами.

Шлях до команди:
• Перегляд резюме.
• Знайомство з рекрутером.
• Технічне інтерв’ю із Комерційним Директором.
• Якщо це метч — Job Offer твій!

Приєднуйся до AS Talent Agency та стань частиною команди, яка змінює правила гри на світовому ринку creator economy!

Responsibilities:

• Work in SCRUM team 
• Design and develop high-load microservices
• Produce high-quality code covered with different levels of tests
• Maintain services on production and assure their stability and performance
• Provide code review for teammates 
• Contribute to the Company’s development processes and practices 

Requirements:

• 5+ years of professional Java development experience, including at least 2 years in a product company or product-focused environment
• Proficiency in Java 17+ and modern backend development practices
• Solid experience with the Spring Framework and Spring Boot
• Practical experience designing and developing microservices
• Experience with MySQL, Redis, and other SQL or NoSQL databases
• Experience with Kafka and event-driven architectures
• Experience building REST APIs and working with Protobuf
• Hands-on experience with SQL and database schema design
• Experience with CI/CD practices and tools such as GitLab CI
• Ability to write unit and integration tests using tools such as Mockito, WireMock, and Testcontainers
• Strong understanding of SOLID principles, clean code, and common software design patterns
• Experience with Git and modern software development workflows
• Excellent troubleshooting and problem-solving skills
• Good communication and collaboration skills
• English proficiency at Intermediate level or higher

AI-enabled software development

• Hands-on experience using AI coding agents in day-to-day software development.
• Ability to break down engineering goals into clear, well-scoped tasks for AI agents.
• Ability to provide effective context, constraints, acceptance criteria, and validation steps.
• Strong awareness of the risks and limitations of AI-generated software.
• Ability to distinguish where AI can accelerate delivery and where human judgment is essential.
• Interest in exploring and improving agentic development workflows.
• Willingness to share effective workflows and lessons learned across engineering team.

Would be great to have:

• Experience with Aerospike
• Experience with Spring Cloud
• Experience with Docker and Kubernetes
• Experience developing and operating high-load distributed systems
• Experience with Google Cloud Platform (GCP) and its core services, including BigQuery

What we offer:

• International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
• Granting an Option;
• A professional environment with great people to work with;
• Competitive salary, performance review;
• Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
• Social and welfare packages;
• 20 working days paid vacation, official public holidays and 100% sick leave coverage;
• Opportunities to make a difference, to develop and grow;
• Regular corporate celebrations, team building and fun activities;
• Comfortable office in the city center. Our Kyiv office is open 24/7 with all safety and health measures in place.

We are looking for a Senior QA Engineer to join our QA team. 

Position duties and responsibilities: 

• Perform functional tests and verification of power measurement devices 

• Write test documents and test plans 

• Analyze results, reporting and qualification of issues 

• Build test setups and manage LAB infrastructure 

• Work closely with the development teams 

Requirements and qualifications: 

• At least 3 years of experience in testing and verification of products 

•Experience in the electricity domain

• Cisco CCNA certification or equivalent

• Knowledge of any Linux OS

• Experience with Network sniffers (Wireshark, t-shark, tcpdump, etc)

• Knowledge of any communication Protocols: Modbus RTU, ASCII, DNP 3.0, Modbus/TCP, DNP3/TCP, Profibus DP, IEC 60870-5-101, IEC 60870-5-104

• Serial communication - hands-on experience 

• Proven experience in writing test documents 

• Jira or other Quality Management Systems - hands-on experience

• BSc in Electric & Electronic Engineering - advantage 

• Perfect English reading and writing skills

This position requires a highly-motivated individual with a strong willingness to learn.

Requirements:

- Degree in Energetic, Telecommunication or Engineering

- Knowledge of networks (able to explain all levels of OSI model)

- Strong written and verbal communication skills in English

- Good problem-solving skills and critical thinking

Will be a plus:

- Experience in the electricity domain

- Cisco CCNA certification or equivalent

- Knowledge of any Linux OS

- Experience with Network sniffers (Wireshark, t-shark, tcpdump, etc)

- Knowledge of any communication Protocols: Modbus RTU, ASCII, DNP 3.0, Modbus/TCP, DNP3/TCP, Profibus DP, IEC 60870-5-101, IEC 60870-5-104

Position duties and responsibilities: 

- Perform functional tests and verification of power measurement devices 

- Write test documents and test plans 

- Analyze results, reporting, and qualification of issues 

- Build test setups and manage LAB infrastructure

- Work closely with the development teams

IT Support & Operations Specialist — Europe

About the role

We are looking for an experienced and self-driven IT Support & Operations Specialist to build manage IT operations across our European offices.

This person will be responsible for employee devices, office IT infrastructure, user support, vendor coordination, asset management, and basic information security controls. The role requires someone located in the European Union or UK who can work independently, provide remote support to multiple locations, and travel to European offices if on-site assistance is required.

The successful candidate will not only resolve technical issues but will also build and improve a structured IT support process across the region.

Key responsibilities

User and workplace support

• Provide remote and on-site IT support to employees across European offices.
• Configure, deploy, maintain, and troubleshoot Windows and macOS laptops.
• Support office equipment, including monitors, docking stations, printers, scanners, conference room equipment, and other peripherals.
• Troubleshoot connectivity, Wi-Fi, VPN, software, account access, and hardware-related issues.
• Support employee onboarding, offboarding, and equipment replacement processes.
• Prepare devices and user accounts for new employees.
• Ensure access and company data are properly removed or secured during offboarding.
• Maintain clear communication with users and ensure support requests are resolved within agreed timelines.

Helpdesk and IT processes

• Establish and maintain a centralized helpdesk and ticket management process.
• Define request categories, priorities, escalation procedures, and response expectations.
• Create and maintain internal IT documentation, troubleshooting guides, and employee instructions.
• Identify recurring issues and implement permanent solutions instead of repeatedly resolving the same incidents.
• Track support performance, common issues, unresolved requests, and user satisfaction.
• Coordinate escalations with internal engineering teams, software providers, and external vendors.

Device and asset management

• Maintain an accurate inventory of laptops, accessories, licenses, and other IT equipment across European offices.
• Manage the complete device lifecycle, including purchasing, configuration, assignment, repair, replacement, return, and secure disposal.
• Implement and maintain device management standards using MDM or endpoint management solutions.
• Ensure devices are encrypted, updated, protected, and compliant with company security requirements.
• Manage software deployment, operating system updates, endpoint protection, and device configuration policies.
• Monitor warranty status and coordinate repairs or replacement with vendors.

Office IT infrastructure

• Support and maintain office networks, Wi-Fi, internet connectivity, printers, meeting room systems, and other local infrastructure.
• Coordinate office openings, relocations, expansions, and IT equipment installations.
• Diagnose local network and connectivity issues and work with internet providers or local contractors to resolve them.
• Maintain basic documentation for each office, including network configuration, equipment inventory, providers, contracts, and emergency contacts.
• Ensure critical office infrastructure has appropriate backup and recovery procedures where required.

Vendor and procurement management

• Identify, evaluate, and select local IT suppliers, repair services, internet providers, and other technical vendors.
• Request and compare commercial proposals.
• Coordinate equipment purchasing and service delivery.
• Monitor vendor performance, service quality, costs, contracts, and SLA compliance.
• Maintain relationships with vendors across different European countries.
• Look for opportunities to standardize equipment and reduce unnecessary costs.

Security and access management

• Apply and monitor company IT security policies across employee devices and offices.
• Ensure laptops use disk encryption, screen locking, endpoint protection, secure authentication, and current operating system updates.
• Support implementation and maintenance of multi-factor authentication, password management, VPN, and device management solutions.
• Assist with user access reviews and removal of unnecessary access.
• Help security team identify and escalate security risks, suspicious activity, lost devices, phishing attempts, and policy violations.
• Support security awareness activities and provide employees with practical guidance on secure device usage.
• Ensure company equipment and data are handled in accordance with internal policies and applicable European data protection requirements.

Required experience and skills

• 8+ years of experience in IT support, system administration, workplace IT, or a similar role.
• Practical experience supporting users across multiple offices or countries.
• Strong troubleshooting skills for Windows and macOS devices.
• Experience with Google Workspace administration.
• Experience with user onboarding, offboarding, account management, and access permissions.
• Understanding of office networks, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic firewall concepts.
• Experience supporting printers, meeting room equipment, and office peripherals.
• Experience with ticketing or helpdesk systems such as Jira Service Management, Zendesk, Freshservice, ServiceNow, or similar.
• Understanding of endpoint security, disk encryption, MFA, password managers, antivirus or EDR solutions, patch management, and secure device disposal.
• Experience managing IT assets, equipment procurement, and external vendors.
• Ability to document processes and create clear technical instructions.
• Strong organizational and prioritization skills.
• Ability to work independently, take ownership, and make practical decisions without constant supervision.
• Good written and spoken English.

Nice to have

• Experience establishing a helpdesk process from scratch.
• Experience managing IT operations for distributed or remote-first companies.
• Experience with identity providers and SSO solutions such as Microsoft Entra ID, Okta, Google Workspace
• Basic knowledge of Linux.
• Experience with automation using PowerShell, Bash, Python, or similar tools.
• Familiarity with ISO 27001, SOC 2, GDPR, or similar security and compliance frameworks.
• Experience with Apple Business Manager, Windows Autopilot, zero-touch device deployment, or similar technologies.
• Experience supporting office IT projects in several European countries.

Personal qualities

• Strong sense of ownership and responsibility.
• Service-oriented approach and good communication with non-technical employees.
• Ability to organize work without detailed day-to-day supervision.
• Practical and cost-conscious decision-making.
• Ability to distinguish urgent incidents from routine support requests.
• Willingness to investigate root causes and improve processes.
• Comfortable coordinating several vendors, offices, and requests simultaneously.

Location and working model

• The candidate must be based in the European Union.
• The role is primarily remote.
• Occasional travel to company offices across Europe will be required.
• The candidate must be legally authorized to work in their country of residence.
• Availability during standard European business hours is required.

Success in this role

During the first months, the successful candidate is expected to:

• Create a clear inventory of European IT equipment, vendors, systems, and office infrastructure.
• Introduce or improve the centralized helpdesk process.
• Standardize employee onboarding and offboarding procedures.
• Establish minimum device and endpoint security requirements.
• Document the IT setup and escalation contacts for every European office.
• Identify major operational and security risks and prepare an improvement plan.
• Improve visibility into IT costs, equipment lifecycle, and vendor performance.
• Reduce recurring support issues through standardization, documentation, and automation.

Softsich is a young and ambitious international product tech company that develops scalable B2B digital platforms. We're inviting you to become part of our success as a HR People Partner. If you're passionate about building strong teams, partnering with leaders, and creating an environment where both people and business thrive, this opportunity is for you!

Your responsibilities will include:
– Ensure a positive employee experience across the entire employee lifecycle, including onboarding, development, internal mobility, and offboarding.
– Act as a strategic partner to managers and leaders, supporting team effectiveness, leadership development, and people-related decision-making.
– Drive employee engagement initiatives, identify retention risks, and implement actions to improve employee satisfaction and retention.
– Support performance management processes, talent development, performance reviews, and individual development planning (PDPs).
– Manage employee relations cases, resolve complex people-related situations, and mitigate organizational risks.
– Support workforce planning and help align team structures with business goals and future growth.
– Analyze HR metrics, employee feedback, and organizational trends to provide data-driven insights and recommendations.
– Implement and continuously improve HR processes, policies, and best practices in line with business needs.
– Strengthen company culture, support organizational development initiatives, and facilitate change management across teams.

It’s a match if you have:
– 2–4 years of experience as an HR Business Partner, People Partner, or in a similar HR role.
– Experience supporting managers and employees throughout the full employee lifecycle.
– Experience managing employee relations cases and providing practical guidance on people-related matters.
– Experience with performance management, talent development, and employee engagement initiatives.
– Strong understanding of employee lifecycle management and HR best practices.
– Knowledge of performance management processes, PDPs, performance reviews, and talent development practices.
– Understanding of employee engagement, retention, employee relations, workforce planning, and organizational development principles.
– Strong stakeholder management, communication, and collaboration skills.
– Analytical mindset with the ability to interpret HR metrics, identify trends and risks, and make data-driven recommendations.
– Experience preparing reports and presenting insights to stakeholders.

It will be a plus if you have:
– Experience working in fast-paced or rapidly growing organizations.
– Experience participating in organizational change or process improvement initiatives.

What we offer:
– Hybrid work model with offices in Warsaw and Kyiv.
– 24 paid vacation days, paid sick leave, and private health insurance.
– An opportunity to act as a strategic partner and influence team development, leadership effectiveness, and people processes.
– High level of autonomy, ownership, and trust in decision-making.
– Support for professional development, continuous learning, and career growth.
– A collaborative, open, and supportive environment where initiative and teamwork are highly valued.
– The opportunity to work closely with ambitious teams and leaders while shaping employee experience and organizational effectiveness.
– Team-building activities, company-wide initiatives, and a culture that encourages collaboration and engagement.
– Zero joules of energy to the aggressor state, its affiliated businesses, or partners.

Apply now and become part of Softsich’s growth story 🚀🚀

About the role

About YouScan

Key Responsibilities

• Build and maintain long-term partnerships with clients in the USA market.
• Ensure high customer retention and customer satisfaction levels.
• Conduct onboarding sessions, trainings, strategic consultations, and Business Reviews.
• Help clients achieve measurable business outcomes using YouScan.
• Identify upsell, cross-sell, and expansion opportunities.
• Manage renewals and proactively minimize churn risks.
• Analyze usage metrics, customer health, and engagement.
• Act as the voice of the customer internally.
• Collaborate closely with Product, Sales, Marketing, and Support teams.
• Handle complex negotiations and customer escalations.
• Help clients integrate social listening insights into their marketing and business processes.
• Participate in creating customer education content: webinars, FAQs, case studies, knowledge base materials, and trainings.
• Working hours: 3 PM – 12 AM Kyiv time.

Functional Responsibilities

• Consult and train English-speaking YouScan users.
• Deeply understand clients’ business goals and use cases.
• Build success plans and adoption strategies.
• Manage contracts, renewals, payments, and tenders.
• Analyze user behavior and customer feedback.
• Prepare business reviews, presentations, and performance reports.
• Contribute to product improvement prioritization based on customer feedback.
• Coordinate internal teams to achieve customer outcomes.

Required Skills & Experience

Must-have:

• 3+ years of customer-facing experience.
• Experience working in SaaS B2B companies.
• Experience working with the USA clients.
• Experience managing enterprise clients.
• Experience driving retention, renewals, and expansion revenue.
• Proven measurable retention and growth results.
• Fluent English (C1–C2).
• Strong presentation and communication skills.
• Experience handling complex negotiations and escalations.
• High level of self-organization and ownership mindset.
• Proactive, problem-solving approach to work.
• Experience conducting onboarding sessions, trainings, and workshops.
• Understanding of marketing, social media, online reputation management, and consumer insights.
• Knowledge of AI / MarTech / Social Listening is a strong advantage.
• Location - Ukraine.

What is specially important for this role

Business-oriented mindset

• understands SaaS metrics such as ARR, MRR, NRR, and GRR;
• can influence revenue growth;
• speaks the language of business outcomes;
• builds strategic customer relationships.

Proactive communication

• initiate communication proactively;
• identify and prevent risks early;
• proactively drive product adoption;
• manage accounts strategically.

Executive presence

• confidence in leading calls with senior stakeholders;
• the ability to communicate clearly and concisely;
• the ability to act as a trusted advisor to clients.

KPI & Expected Results

Core KPIs:

• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Expansion revenue
• Product adoption
• Customer Satisfaction (CSAT)

Target Metrics:

• Customer Retention Rate >100%
• Net Revenue Retention ≥100%
• Customer Satisfaction Rate >98%

What we offer

• Competitive salary + bonuses for expansion and upsells.
• Opportunity to work with global brands and enterprise clients.
• Access to modern AI and MarTech solutions.
• Strong customer-centric culture and team.
• Learning, knowledge sharing, and professional development opportunities.
• Structured onboarding and internal knowledge base.
• Automation of routine processes and a modern tech stack.
• Hybrid work format (Kyiv) or fully remote.
• Unlimited Leave Policy (yeah, really).
• 4-day work week during summer.
• Work in an ethical product company with a strong culture and growth mindset.
• Company and team support during wartime conditions.

Numerical Technologies LTD is a leading provider of custom software solutions and services specializing in risk, limits, and regulatory capital systems. We are currently looking for a Senior Python Developer to join our team.

Project: Development of a Market Risk platform for a global financial institution, supporting risk analytics, market data processing, and large-scale financial applications. 

What will you be doing?
You will design and build risk calculations for Hypothetical P&L, Risk-Theoretical P&L, and Historical VaR — owning the full HVaR pipeline end-to-end, and architecting calculation components for the upcoming Expected Shortfall extension. Along the way, you will optimise compute-intensive batch and intraday workloads, own quality through automated testing and reconciliation frameworks, and collaborate closely with quant developers and the Historical Data Store team.

What are we looking for?

• Programming: Expert-level in at least one of Python, C++, or Java/Scala, with strong Python regardless (the analytics ecosystem is Python-centric).
• Distributed/large-scale compute: Experience building or operating high-throughput calculation platforms — grid computing, Spark/Dask/Ray, or in-house distributed batch frameworks; profiling and optimising numerical workloads.
• Risk domain: Working knowledge of market risk measures — VaR (historical simulation in particular), P&L vectors, scenario shocks (absolute/relative/log returns), aggregation and netting.
• Data engineering fundamentals: Handling large time-series and position datasets efficiently (columnar formats, partitioning, memory management).
• Engineering practice: CI/CD, automated testing of numerical code (tolerance-based comparison, golden datasets), code review culture.

Nice to have: 

• Experience with HPL/RTPL production and PLA testing.
• Numerical computing depth: numpy/scipy internals, vectorisation, GPU acceleration.
• Experience integrating with quant pricing libraries via C++/Python bindings.

What we offer:

• Competitive compensation depending on experience and skills.
• Regular assessments and salary reviews.
• Paid personal days.
• Mental health support program.
• Language classes.
• Flexible working schedule.

Supplax — це американська компанія з українським серцем, яка вже понад 5 років активно розвивається на ринку. Ми виконуємо роль віддаленого бек-офісу для майстрів у США, що спеціалізуються на ремонтних роботах. Наша команда налічує понад 100 фахівців та повністю бере на себе всі організаційні та операційні процеси, окрім самих ремонтних робіт. Серед них: маркетинг, продажі, управління командами майстрів, контроль якості, збір відгуків, навчання технічного персоналу тощо. Працюємо у 30+ найбільших містах США та вже успішно реалізували понад 30 000 ремонтних проєктів.

Детальніше про компанію ти можеш дізнатися за посиланням https://youtu.be/lwjSSnodHmg. Ти ознайомишся з нашою метою, критеріями, перевагами, а також відеовідгуками про роботу в Supplax від наших співробітників.

У зв’язку з активним розвитком support команди ми шукаємо Team Lead, який може не лише керувати командою, розвивати напрямок, а й впливати на конверсію виконаних угод.

Що ти отримаєш, ставши частиною Supplax:

• Стабільний дохід в $: ставка (обговорюється) + бонуси за виконання KPI.

• Зручний формат: 100% віддалена робота з будь-якої точки світу. 

• Можливість працювати в стабільній компанії на ринку США, яка росте та розвивається разом зі своїми людьми. 

• Повну зайнятість, графік роботи: Сб-Нд-Пн + 2 дні в будні на вибір з 16:00 - 01:00 (за Київським часом).

• Роботу в команді, де цінують ініціативність, розвиток і відкритість до нових ідей.

• Простір для рішень і змін без зайвої бюрократії.

• Систему навчання, підтримки та адаптації для ефективного старту.

Що потрібно буде робити:

• планувати та організовувати роботу команди Customer Support;

• контролювати та аналізувати ключові KPI й метрики команди;

• проводити 1:1, давати конструктивний зворотний зв’язок та допомагати співробітникам розвиватися;

• навчати нових співробітників та створювати навчальні матеріали;

• аналізувати робочі процеси, знаходити слабкі місця та пропонувати рішення для їх покращення;

• працювати зі скриптами: аналізувати їхню ефективність та ініціювати зміни;

• взаємодіяти з керівниками інших відділів, зокрема Sales.

Ти точно наш, якщо… 

• маєш від 1 року досвіду управління командою до 5 людей;

• працював у Customer Support / логістиці або суміжних сервісних нішах;

• вмієш працювати з KPI, метриками та показниками ефективності;

• маєш досвід навчання та адаптації нових співробітників;

• вільно спілкуєшся англійською (рівень strong В2 або C1);

• маєш конкретні професійні досягнення, які можна виміряти результатом.

Якщо ти вмієш не просто керувати людьми, а бачити за цифрами причини проблем і знаходити рішення — будемо раді познайомитися! 

We are looking for a data and detailed oriented CRM/Retention Manager with strong ownership and independent mindset to join our growing iGaming team.
In this role, you will be responsible for ownership of end to end CRM/Retention strategy for one of our brands. Including creating/reviewing/adjusting Retention/CRM strategy, bonus policy, promo planning, managing of end to end prod launch of automated, ah-hoc and A/B test campaigns aimed at increasing engagement, retention, reactivation metrics. Works with numerous CRM/Retention tools: classic bonus system and gamification tool and taking part in developing these functionalities. 
Conduct data analysing of customer base and campaigns to meet business KPIs (LTV, Bonus rate, Retention Rate, ROMi etc)

You’ll work closely with the internal CRM operational team, product, marketing, analytical, VIP  teams.

Position considering to work with Softswiss ecosystem + Customer.io tool 

Key Responsibilities

• Own and drive the end-to-end CRM & Retention strategy for the brand, aligned with business KPIs (LTV, NGR, Retention Rate, Bonus Cost, ROMI)
• Define and continuously optimize player lifecycle strategies (onboarding, activation, retention, reactivation
• Develop and maintain segmentation frameworks.
• Plan and execute CRM calendar (weekly / monthly / event-based: sport, seasonal, local markets) 
• Manage setup process of planned and other campaigns along with Operational CRM unit (setup part should be covered by Operational team mainly close to 70%).  
• Launch and manage multi-channel campaigns (email, push, in-app, SMS) along with the monitor of delivery and effectiveness. 
• Own communication effectiveness of automated journeys, ad-hoc campaigns, triggered campaigns. 
• Design and optimize bonus policy and promotional mechanics along with controlling bonus cost efficiency and improving bonus ROI and player value.
• Build and scale automated lifecycle journeys with continuous improvement of personalization and real-time triggers
• Analyze player behavior, cohorts, and campaign performance to identify growth opportunities
• Monitor and optimize core metrics for brand: LTV/ARPU, Retention/Reactivation Rates, Bonus Rate.
• Define and execute structured A/B testing relevant for brand and business needs.
• In collaboration with the Product team define and improve CRM-related features/bonus/ engagement capabilities. 
• Close cooperation with Product, Analytical, Marketing, VIP, Operational teams for executing targets and plans. 

Key Requirements

• 2+ years of experience in CRM / Retention / Lifecycle Marketing in iGaming, sport betting.
• Proven track record of owning CRM strategy and delivering measurable impact on LTV, Retention, and NGR
• Strong understanding of player lifecycle, behavioral segmentation, and retention mechanics
• Advanced analytical mindset with ability to translate data into actionable CRM decisions
• Experience working with key metrics:  LTV/ARPU, Retention/Reactivation Rates, Bonus Rate and communication metrics - Delivery, Open, Click, Conversion rates
• Experience with cohort analysis, funnel analysis, and performance reporting
• Deep understanding of bonus systems and promotional mechanics (preferably in Softswiss ecosystem)
• Ability to balance conversion vs bonus cost efficiency
• Experience working with iGaming platforms such as SOFTSWISS and with CRM platforms such as Customer.io
• Understanding of event-based architecture, triggers, and automation logic
• Experience managing multi-channel communication (email, push, in-app, SMS)
• Data-driven approach to continuous optimization of campaigns and journeys
• Proven experience in A/B testing and experimentation frameworks
• Experience building and scaling automated lifecycle journeys
• Strong sense of ownership and accountability for results
• Ability to work independently in a fast-paced, performance-driven environment
• Structured, detail-oriented, and result-focused approach
• Proactive mindset with ability to identify growth opportunities and act on them

Metamindz is a UK-based technical consultancy - CTO-led software development, fractional CTO services, and technical recruitment for startups and scaleups across the UK, US, and Middle East. Every project is run by real developers and CTOs rather than non-technical account managers, so design work here feeds straight into live builds instead of sitting in a deck.

We're looking for a UX/UI designer to support Metamindz's internal and client development projects - from early wireframes through to polished, developer-ready UI. This is a part-time, ongoing role working closely with our engineering and CTO-led delivery teams, not a one-off brand/marketing gig.

Who we're looking for:

• Strong UX instincts first - can turn a rough brief into a clear, usable flow before making it look good
• Clean, modern UI sensibility - simple, functional, easy to hand off to developers
• Comfortable working directly with engineers during active development, not just handing off static designs
• Able to work independently on a part-time basis with minimal oversight
• A portfolio showing both UX thinking (flows, wireframes, IA) and UI execution (clean, production-ready screens)

What you'll own:

• Wireframes and UX flows for new features across internal tools and client projects
• Clean, consistent UI design ready for developer handoff
• Iterating designs alongside the dev team as projects evolve
• Keeping design consistent across projects (light component/design-system upkeep)

What we offer:
 

• Part-time, ongoing work with flexibility around your schedule
• Direct collaboration with experienced engineers and CTOs
• Real product work across internal tools and client projects — not just mockups or marketing assets
• The opportunity to see your designs move from wireframe to production
• A high level of autonomy with minimal micromanagement
• Variety across different products, industries, and technical challenges
• A collaborative environment where design decisions are discussed alongside engineering, not in isolation

How to apply:

Send us a short intro about yourself and your relevant experience - and tell us your favourite ice cream flavour (ours is cherry🍒)

About the project:

At Glorium Technologies, the Pre-Sales BA is the architect of first impressions — the person who transforms a client’s vague ambition into a compelling, structured vision that wins trust and opens doors. If you thrive at the intersection of business strategy, technical feasibility, and client communication, this is your stage.

A new team member will be in charge of:

• Drive Discovery sessions, interviews, and research to transform ambiguous client requests into clear scope definitions, user stories, and initial roadmaps
• Shape tailored solutions by partnering with sales and business development teams to deeply understand client needs
• Own the creation of proposals — including solution overviews, technical requirements, budgets, and timelines — that move deals forward
• Lead client meetings to present proposed solutions and confidently clarify technical and business approaches to non-technical stakeholders
• Collaborate with technical teams to define cost-effective and feasible solutions aligned with client goals
• Build competitive intelligence by researching markets and competitors to keep our offerings sharp and relevant
• Ensure a smooth handover of requirements to delivery and project teams during the first months of a project

• Be available for occasional pre-sales calls with clients between 6–8 PM CET

   

Does this relate to you?

• 6+ years of experience as a Business Analyst in IT, software, or consulting, with a focus on pre-sales
• Proven experience in planning and leading Discovery phases to shape vague ideas into structured project scopes and MVPs
• Strong ability to analyze business processes and translate client requests into functional specifications
• Exceptional communication skills with the ability to present complex technical solutions to non-technical stakeholders
• Client-centric approach, critical thinking, and strong problem-solving skills
• Proficiency in AI-assisted tools (e.g., ChatGPT, Notion AI, or similar) to accelerate research, documentation, and proposal drafting

• Upper-Intermediate or Advanced English level

   

How We Support Your Success:

• Remote or hybrid? The choice is yours. We offer a highly flexible approach to time off and personal days, empowering you to manage your own work-life balance.
• We invest in your proactive mindset. Access dedicated professional training and development opportunities, customized to align with your career goals.
• Sharpen your cross-cultural communication with our dedicated in-house English tutor.
• Influence our growth and culture. Participate in our Referral Bonus program to get rewarded for bringing top talent to the team, and benefit from our Recognition Reward program, which celebrates and rewards your productivity and contributions as a team member.
• We recognize that life happens outside of work. Enjoy special perks to celebrate your birthdays, weddings, and the arrival of new family members.

• We handle the logistics so you can focus on ownership. Benefit from dedicated invoicing assistance, tech admin support, and proactive People Partnership.

   

Please note: Specific financial allowances, insurance options, and localized administrative support vary by country. We will gladly discuss the tailored package available in your specific location during our conversation!

Ready to try your hand? Send your CV without a doubt!

We are looking for an experienced Senior Developer to join our Platform Team. You'll design and build scalable backend services, improve developer productivity, and lead technical initiatives across the engineering organization.

Tech Stack

• Python (FastAPI, Flask, Django)
• AWS / Azure / GCP
• Docker, Kubernetes
• SQL
• CI/CD & Infrastructure as Code
• GraphQL (nice to have)
• LLM / AI applications

Requirements

• 7–10 years of software engineering experience.
• Candidates should currently reside in Europe or be willing and able to relocate to Europe.
• Strong Python backend development experience.
• Experience designing and supporting large-scale distributed systems.
• Solid knowledge of SQL and database optimization.
• Hands-on experience with cloud platforms (AWS preferred), Docker, and Kubernetes.
• Experience with CI/CD and Infrastructure as Code.
• Strong system design, architecture, and technical leadership skills.
• Experience with production AI/LLM applications is a plus.
• Excellent communication, mentoring, and problem-solving skills
• Good verbal and writing English language communication skills. 

Nice to Have

• Platform engineering experience.
• GraphQL.
• Microservices architecture and monolith decomposition.

TimelinesAI is hiring a Performance Ads Manager to own results across every paid channel we run — and to own them on a daily loop, not a weekly report.

This is not a classic media-buying role. We already work with an agency; the agency isn't the problem. The problem is that nobody on our side owns the feedback loop between what a campaign spends and what it actually produces. That's the job.

🚀 About TimelinesAI

TimelinesAI is a B2B SaaS platform helping businesses manage WhatsApp conversations with customers through a shared inbox and deep CRM integrations.

• 🌍 3,000+ clients across 40+ countries
• 📈 Sustained 2x+ YoY growth through 2025
• 💬 The most complete WhatsApp ↔ CRM integration on the market
• 🛠️ Live on every major B2B marketplace that matters to our ICP
• 🤖 AI-native operating model — every function is being rebuilt around agents

🎯 Your mission: make paid efficient, on a daily cycle

You own the outcome of every dollar we spend on Google Ads, Reddit Ads, OpenAI Ads and Meta — across a growing set of landing pages, CRM integration pages and marketplace surfaces.

🔁 The loop we want you to build

Here's the thing we've never had, stated plainly: a campaign runs on Google Ads. The UTM points at, say, our PipeDrive integration page. Every day, something looks at the data and says: keyword A brought 20 visitors — 5 scrolled the page and clicked the form, 2 registered, 10 bounced. Keyword B brought 10 clicks and zero engagement. And there's a standing rule: 30 empty visitors on a keyword and it goes to negatives.

That daily cycle — keyword-level analysis, negatives, landing page fixes, budget shifts — is what's been missing. Our agency gives feedback once a week. In paid, roughly 5% of traffic works. The whole job is spending less on the other 95%.

📌 What you'd own

• All paid channels. Google Ads, Reddit Ads, OpenAI Ads, Meta. Agencies tend to get lost the moment you hand them a second channel; you're the single owner across all of them.
• The agencies. We keep working with them where they're useful. You brief them, hold them to data, and decide what they keep running. You're the person the result belongs to.
• Analytics and attribution. UTM discipline, funnel tracking, PostHog dashboards, connecting ad spend to trial and paid conversion. When the numbers and the story disagree, you say so.
• Landing pages. You don't just buy the traffic; you improve where it lands. Test, measure, iterate.
• AI-assisted volume. Our agency tests two creatives per campaign. With AI you should be testing dozens. Same for keyword analysis, reporting and negatives — we expect these loops to be automated, and we'll help you build them.

🧠 What you bring

• 3+ years running paid acquisition, ideally in-house at a B2B SaaS company — you've owned a number, not just a media plan.
• Real Google Ads depth: search campaign structure, keyword and negative management, quality score, conversion tracking.
• Analytical fluency. You can read a funnel end to end and find where the money is leaking.
• You work with AI tools daily, or you clearly want to. This role is built around short automated loops. If you'd rather pull reports by hand, it isn't a fit.
• Comfort managing external agencies on data, not on vibes.

💡 Bonus points

• You've run paid for a PLG or self-serve SaaS product with a free trial.
• You've experimented with newer paid surfaces — Reddit Ads, OpenAI Ads — beyond Google and Meta.
• You've built your own reporting automation, script or agent instead of waiting for a dashboard.
• You've worked on landing page CRO, not just campaign management.

🧪 How we hire

• Screening question — a real use case, in your own words.
• Short call.
• Paid test task: we show you a live campaign and its funnel data. You tell us what you'd cut, what you'd fix, and what loop you'd set up so the question answers itself daily.

🌎 Why join us

• Full ownership. Paid is currently split across a founder and an agency. You'd be the first person whose whole job is making it work.
• Fully remote, async-friendly. Work from anywhere.
• Real budget, real freedom to reallocate it. Including channels most SaaS companies haven't touched yet.
• AI-native team. Every function here is being rebuilt around agents; you'll have peers doing the same in sales, support and product.
• Ship fast. No quarterly planning theater.