Jobs at Djinni

We are looking for a Strong Middle Project Manager to join our software development team. This role is ideal for someone who can independently manage end-to-end delivery, work with distributed cross-functional teams, and serve as the key link between client expectations and internal execution. You will lead client engagements, ensure operational alignment, and support both financial health and long-term relationship growth. Most of the projects you will manage will be in the FinTech domain, requiring high attention to detail, security, and compliance standards.

Example with the project:

New projects are coming, so we are looking for a PM to join a few of them.
It can be discovery phases, outsourced fintech projects from scratch, or built based on our DashDevs product - FintechCore White label banking platform.

As a PM, you will work closely with the Program Manager, who will manage your work in terms of the strategic account and the company's goals.


Key Responsibilities

• Project Management & Delivery: Manage full project lifecycle from initiation to closure, ensuring scope, timeline, and quality goals are met.
• Stakeholder & Client Management: Act as the main point of contact for clients, drive proactive communication, align expectations, and build trust.
• Integration & Process Management: Ensure smooth coordination across engineering, QA, and product teams; manage change and delivery processes.
• Quality & Risk Management: Monitor project quality, track feedback, identify risks early, and lead mitigation strategies.
• Financial & Margin Oversight: Track project financials, forecast budgets, monitor profitability, and support contract renewals.
• Team Collaboration & Resource Planning: Coordinate with team leads and HR to manage onboarding, resource allocation, and overall team well-being.
• Continuous Improvement: Lead initiatives to refine delivery processes and client-facing communication for greater efficiency and transparency.
   

About you

• A 3+ years of commercial experience as a Project manager / Scrum master in software development projects (preferably in Fintech);
• Strong knowledge of every phase of the software development lifecycle;
• Ability to set up the processes and guide the Agile team;
• Ability to prioritize and control the deadlines;
• Accurate Scope management,
• Risk analysis and risk management,
• Ability to plan and manage releases;
• Lean development focus;
• Confident communication skills that help to build relationships with both clients and teams.
• Focus on value delivery and continuous improvement.
• Experience with Jira, Confluence and project management software.
• Experience with the Fintech projects

Would be a plus

• Experience in the Presale process
• BA experience
• Technical background
• PM or SM certifications
   

As a PM you will work mostly with Jira, Confluence, Slack, Google meet, and internally created dashboards that will help you in your daily routine. 
On our projects we use modern technologies that our tech team recommends based on each project’s needs.

The approximate project team will consist of:

• Solution Architect
• DevOps
• BA
• Designer
• 1-2 Backend Engineers
• 1-2 Frontend Engineers (Web or Mobile)
• QA(s)
• PM (full or part-time for 1 project)

About the Role

Looking for a great opportunity to enter the digital sphere without prior experience or perfect Spanish/English skills? Our team is expanding for a brand-new project! We are seeking a Chat Manager to assist our users in messengers. Communication is entirely text-based, so you won't have to make any calls. We bridge the language gap using AI tools and automated translators, and we'll teach you exactly how to use them.

You Are Our Ideal Candidate If You:

• Are looking for a full-time job (8-hour workday).
• Have a personal computer/laptop and reliable internet.
• Are organized, detail-oriented, and accountable.
• Catch on quickly and can easily follow instructions.
• Are comfortable using basic computer applications.

What You Will Do:

• Consult users in WhatsApp and chats (strictly no voice/no calls).
• Operate within internal company software and platforms.
• Integrate AI tools into your daily workflow for seamless translations.
• Maintain service standards and hit your daily performance targets (KPIs).
• Deliver a "wow-effect" experience to every customer.

Work Conditions & Benefits:

• Fully remote position (work from home).
• "Night-owl" friendly schedule: evening shifts from 4:00/5:00 PM to 12:00/1:00 AM (Kyiv time).
• Structured onboarding program with a dedicated mentor assigned to you.
• Reliable and punctual payouts.
• Direct path to becoming a Team Lead.
• A supportive environment where your voice is always heard.

Interview Process:

• Brief introductory screening (up to 30 minutes).
• Technical assessment stage.
• Final casual interview with the CEO.
• Hiring decision.

About the Role

We are inviting a Chat Operator to join the team of our new international project. Proficiency in Spanish or other specific languages is not required — we have built our communication pipeline around advanced AI tools and online translators that automate the process. Your role is to manage this flow, act as an attentive text operator, and assist users. This position involves absolutely no cold or hot calling.

Job Requirements:

• Ability to work full shifts (8 hours a day).
• Workspace essentials: a functional PC/laptop + stable internet.
• High self-discipline, punctuality, and attention to detail.
• Ability to quickly master company workflows and strictly follow protocols.
• Basic PC proficiency.
• Background in customer service is an asset but not mandatory.

Key Responsibilities:

• Processing incoming text requests from users via messengers and WhatsApp.
• Navigating internal CRM systems and proprietary tools (comprehensive training provided).
• Utilizing AI-powered software for prompt and accurate message translation.
• Adhering to internal regulations and hitting key metrics (KPIs).
• Ensuring a top-tier customer service experience.

We Offer:

• A completely remote job setup.
• Evening shifts: 4:00 PM – 5:00 PM to 12:00 AM – 1:00 AM Kyiv time.
• A thorough onboarding process with step-by-step guidance from a mentor.
• Predictable and steady income.
• Transparent opportunities for career advancement (top agents move up to Team Lead).
• A corporate culture that truly values its people.

Hiring Steps:

• First interview (up to 30 minutes).
• Technical skills review.
• Interview with the CEO.
• Final feedback.

We're looking for an experienced Senior Full-Stack Engineer to join a growing team building data-driven products at scale. This role combines backend development, modern frontend engineering, and data platform expertise, with a strong focus on Databricks, Python, and TypeScript.

You'll work on systems that help organizations collect, process, analyze, and visualize large volumes of data, while contributing to technical architecture and product development decisions.

What You'll Do

• Develop and enhance scalable data solutions using Databricks
• Build reliable backend services, APIs, and integrations with Python
• Create intuitive, high-performance web applications using TypeScript and React
• Design internal tools, dashboards, and workflow management interfaces
• Partner with product, design, and engineering teams to deliver new features
• Improve system performance, scalability, and maintainability
• Participate in technical planning, architecture discussions, and code reviews
• Ensure code quality through testing, documentation, and engineering best practices

What We're Looking For

Required

• 7+ years of professional software engineering experience
• Commercial experience working with Databricks in production environments
• Strong backend development experience with Python
• Strong frontend development experience with TypeScript
• Experience building applications with React or similar modern frameworks
• Experience developing data platforms, analytics solutions, or ETL/ELT systems
• Strong SQL skills and experience working with large datasets
• Experience designing and consuming RESTful APIs
• Familiarity with cloud environments such as AWS, Azure, or GCP
• Experience working on distributed or data-intensive systems
• English proficiency at C1 level or higher
• Russian proficiency at C1 level or higher

Nice to Have

• Experience with Apache Spark and Delta Lake
• Experience with Airflow, Kafka, or related data engineering technologies
• Background building enterprise SaaS products
• Knowledge of modern data warehousing and analytics architectures

Contract Details

• Full-time engagement (8 hours per day)
• Long-term B2B contractor agreement
• Competitive monthly compensation
• Payments made to your registered business entity (FOP / Sole Proprietor / equivalent)
• Contractor is responsible for local taxes and compliance requirements
• Open-ended cooperation
• 30-day notice period for either party

We are seeking an experienced Senior Data Engineer to help build and scale modern data platforms that power analytics, reporting, and data-driven decision-making. In this role, you will work with cloud-based data ecosystems, leveraging Databricks and Spark technologies to process large volumes of data and deliver high-performance solutions across the organization.

You'll collaborate closely with engineering teams, analysts, and business stakeholders to design robust data architectures, improve data reliability, and support mission-critical initiatives.

Key Responsibilities

• Design, develop, and maintain scalable data pipelines and processing frameworks.
• Create and optimize ETL/ELT workflows for efficient data ingestion and transformation.
• Work with high-volume datasets in distributed computing environments.
• Develop data models, transformation logic, and integrations across multiple systems.
• Partner with cross-functional teams to understand data requirements and deliver reliable solutions.
• Monitor and improve data quality, platform performance, and operational stability.
• Contribute to architecture decisions and implement data engineering best practices.
• Support cloud-based data infrastructure and continuous improvement initiatives.

Required Qualifications

• 7+ years of professional experience in Data Engineering.
• Proven hands-on expertise with Databricks in production environments.
• Strong experience with Apache Spark and PySpark.
• Advanced SQL skills with a focus on performance optimization.
• Solid background building and maintaining ETL/ELT processes.
• Strong Python development experience.
• Experience working with large-scale data processing and analytics platforms.
• Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP).
• Professional proficiency in both English (C1) and Russian (C1).
• Strong problem-solving skills and ability to work independently in a remote environment.

Contract Details

• Full-time engagement under a B2B agreement.
• Long-term, open-ended collaboration.
• Monthly gross compensation.
• Payments made to the contractor's registered business account (FOP / Sole Proprietorship / equivalent).
• Contractor is responsible for managing and paying their own taxes.
• Standard 8-hour workday.
• 30-day notice period.

Nice to Have

• Experience designing data lake or lakehouse architectures.
• Familiarity with data governance, monitoring, and observability tools.
• Experience supporting analytics, BI, or machine learning workloads.

If you have a strong background in Databricks and large-scale data engineering and are looking for a long-term remote opportunity, we'd love to hear from you.

We are seeking a Cold Sales Representative focused on outbound prospecting via cold calls. This role is critical to expanding our client base across North America, Canada, New Zealand, Australia, Europe, and other markets. You will support the top-of-funnel sales process by generating qualified appointments for our Account Executives.

Key Responsibilities:
 

• Conduct outbound cold calls to potential B2B clients.
• Qualify leads and set appointments for product demos.
• Follow a proven cold outreach script and adapt it based on call feedback.
• Log all activity and lead information in the CRM.
• Collaborate with the Sales and Marketing teams to improve outreach strategies.

Requirements:
 

• Minimum 2 years of experience in cold calling.
• Fluent in English.
• Experience in SaaS and B2B sales is required.
• Proven track record of setting qualified appointments.
• Experience working with North American clients/markets.
• Strong communication and objection-handling skills.
• Self-motivated, results-driven, and comfortable working with quotas.
• Energetic and outgoing personality with excellent interpersonal skills.

What We Offer:
 

• Fully remote work
• Work schedule: 9:00 AM – 5:00 PM (EST)
• Paid vacation (10 days)
• An opportunity to significantly influence the direction of the company
• Steep learning curve and personal growth opportunities
• Access to courses and training
• Corporate English language training
• Competitive salary
• Growth opportunities: This role is not limited to cold outreach - strong performers will have the chance to take on additional responsibilities, such as leading demo sessions and advancing within the sales team.

Head of Sales  

We're hiring a Head of Sales to build and own new-logo revenue for  OTP Blue in the US market. This is a player-coach role: you'll lead the outbound engine and the team, and you'll personally close strategic deals. We need someone who has already run a sales team, lives and breathes top-of-funnel (prospecting → booked calls), can close on their own, speaks excellent English, and can prove it all with numbers.

About OTP Bluee

OTP Bluee is a profitable B2B SaaS company providing the messaging infrastructure behind modern AI agents: iMessage, WhatsApp, RCS and SMS unified on a single API and number, across 8 countries. We serve ~150 paying customers, primarily in the US, and we're SOC 2 certified. The company was founded in 2020 by serial entrepreneurs with 10+ ventures, a major exit, and Forbes recognition; our sister company OTP Blue is a B2B telecom/CPaaS platform. You'd be joining a lean, fast-moving team with real product-market fit and room to build the sales function from the ground up.

What you'll own

• End-to-end new business. 
• End-to-end new business. Own the full outbound motion for US B2B SaaS new logos — ICP definition, prospecting and sourcing, outreach sequences, qualification, discovery calls, demo, negotiation and close.
• Build and lead the team. Hire, onboard, coach and manage SDRs and Account Executives. Set quotas, run pipeline reviews, and build the playbooks, scripts and cadences the team runs on.
• Carry a quota yourself. Lead from the front — personally close strategic and larger deals, not just oversee them.
• Own the process and the stack. Design and continuously optimize the sales process and tooling (CRM, sequencing, enrichment, dialers, reporting). Keep the funnel measurable.
• Forecast and accountability. Own pipeline, forecast and revenue targets, and report directly to the founders on GTM, pricing and ICP. Partner with Customer Success on smooth handoff and expansion.

Must-have requirements

These are non-negotiable. If your CV doesn't show them, this isn't the right role.

• Proven people-management of a sales team. You have hired, coached and led SDRs and/or AEs and hit team targets. This is the single most important requirement.
• Deep top-of-funnel expertise. You know prospecting and sourcing cold — building outbound sequences, qualifying, and consistently getting prospects onto calls. You can teach it, not just talk about it.
• Hands-on closer. A strong personal track record of closing B2B deals yourself — you're a seller first, manager second.
• Proven, quantifiable track record. Real numbers: quota attainment, revenue and pipeline generated, deal sizes, team results. Be ready to walk us through them.
• Excellent English (C1+). You're fully comfortable selling to and negotiating with US decision-makers, in writing and on calls.
• B2B SaaS sales background. You've sold software to businesses and understand SaaS sales cycles and metrics.

Nice-to-have (a real plus, not required)

• Experience selling API, developer or infrastructure products (e.g. Twilio, Sinch, Stripe, SendGrid, or similar).
• Direct experience selling into the US market.
• Fluency with a modern sales stack and AI tools — HubSpot/Salesforce, Apollo/Clay, Outreach, AI-assisted SDR tooling. (AI fluency is teachable; a growth mindset matters more.)
• Experience standing up or scaling a sales org from an early stage.
• Exposure to CPaaS / messaging / telecom or to selling to AI-agent and automation companies.

What the first 90 days look like

• Get deep on the product, ICP and current pipeline; refine the target list and messaging.
• Stand up a repeatable outbound motion and the reporting to measure it.
• Personally book and close early deals to validate the playbook.
• Make the first one or two hires and start coaching them on the cadence you've proven.

Compensation & logistics

• Structure: competitive monthly base + uncapped commission on closed new business + a quarterly performance bonus.
• Indicative band: base around $4,000/mo with on-target earnings of roughly $7,000–8,000+/mo, uncapped upside for over-performance. Final package depends on experience and track record.
• Setup: fully remote (Ukraine), full-time, reporting directly to the founders, with a direct line into product and GTM decisions.

About Cowchain
Cowchain is a Web3 development company behind PixelVerse, StepApp, RetroBridge, Hybrid, Tenet, and 150+ other blockchain products with $180M+ combined market cap. We're a team mostly based in Ukraine, with some across Europe, fully remote. We build across DeFi, GameFi, cross-chain bridges, AI agents, NFT platforms, and Telegram mini-apps.

We look for people who take ownership, think deeply, and can work independently, ask the right questions, and move through uncertainty without waiting for step-by-step instructions. No unnecessary hierarchy—you talk directly to the founders when it matters. We value what you bring over how long you've been around.

About the role
We're looking for a Backend Developer with strong Node.js experience to build and ship blockchain products, mainly in the Solana ecosystem, with occasional EVM-related tasks. You'll work on real client products: payment flows, swaps, cross-chain bridges, token mechanics, and transaction logic.

We care less about how many years you've logged and more about how you think: how you break down a problem, gather requirements before building, weigh trade-offs, and reason about architecture.

What you'll do

• Build new features and services from scratch, and support existing ones
• Build, sign, and send transfer and swap transactions
• Work with Solana mechanics: token accounts, priority fees, multi-signature transactions, transaction building
• Integrate with Solana/DeFi protocols such as Pump.fun, Jupiter, Raydium, Meteora, and similar platforms
• Take part in architecture discussions—your input on design decisions matters
• Debug, fix, and harden production solutions

What we're looking for

• 3+ years of commercial backend experience
• Strong Node.js experience
• Solid understanding of blockchain mechanics: gas, priority fees, token account creation, multi-signatures
• Hands-on experience with Solana tooling: Solscan, Solana Explorer, transaction analysis and transaction building
• Experience building, signing, and sending transfer and swap transactions
• Comfortable with Bignumber.js / bn.js for safe big-number math
• Experience with Solana/DeFi protocols such as Pump.fun, Jupiter, Raydium, Meteora, or similar
• Familiarity with Jira, Git, and GitFlow

Nice to have

• Experience with EVM-based chains: Ethereum, Polygon, BSC, Arbitrum, Base, Avalanche, etc.
• Experience with cross-chain bridges: lock/mint and liquidity models
• Experience with token launch mechanics or meme-coin creation
• Outsource/agency background

What we offer

• Fully remote work from anywhere
• Competitive salary with activity bonuses
• Paid vacation and sick leave
• AI tool subscriptions: ChatGPT, Claude, Gemini
• Internal knowledge sharing and Personal Development Plans
• Individual onboarding tailored to your role and project
• Direct access to founders and C-level — decisions happen fast, no unnecessary bureaucracy

We're hiring a Group Reporting Manager,  who will own the annual reporting process across multiple entities. Will be the person who makes sure the numbers are right, the deadlines are met, and the local accounting firms have everything they need to do their jobs.

This is a hands-on role. You won't be managing a large team — you'll be doing the work: pulling together general ledgers, preparing initial documentation, coordinating with external accountants, and making sure each entity's annual report gets filed properly and on time.

What you'll actually do

• Prepare and coordinate annual reports for multiple group companies across different jurisdictions
• Gather and organize general ledgers, trial balances, and supporting documentation ahead of each reporting cycle
• Work directly with local accounting firms — send them what they need, answer their questions, chase them when things are late
• Prepare initial drafts of financial statements and reporting packages
• Keep track of filing deadlines and regulatory requirements for each jurisdiction
• Flag issues early when something doesn't look right in the numbers
• Maintain clean, organized records so nothing gets lost between reporting periods

What we're looking for

• Several years of experience in financial reporting, group accounting, or a similar role that involved managing reports for more than one legal entity
• Familiarity with working across multiple jurisdictions — you understand that rules differ from country to country and you know how to navigate that
• Comfortable working with external accountants and auditors as your main point of contact
• Strong attention to detail and the organizational skills to juggle multiple entities at once
• You can work independently and don't need someone checking in on you every day

Strong advantages

• Experience with EU tax and reporting frameworks
• Background in the crypto or digital assets industry, particularly crypto exchanges
• Familiarity with IFRS or local GAAP across European jurisdictions

We are looking for a PR Manager with a strong interest or background in IT, fintech, or banking to lead our public relations efforts. You will be the voice of Bankstore.ai to the media and the industry — crafting stories around our technology, financial products, and market impact. The ideal candidate understands the fintech and banking ecosystem, speaks the language of both tech and finance, and knows how to position a digital-first financial platform to the press, analysts, and the broader industry.

Details:
Schedule: Full time, remote 
Location: Ukraine/Europe 
Start: ASAP 
English: Fluent 
 

Bankstore.ai is a fast-growing fintech platform reimagining how financial products are discovered, compared, and accessed. We operate at the intersection of technology, data, and banking — building a transparent marketplace that connects consumers and businesses with the right financial solutions. Our work touches core areas of digital banking infrastructure, API-driven financial services, and regulatory technology (RegTech).

Key Responsibilities

• Develop and execute PR strategies that position Bankstore.ai as a thought leader in fintech, digital banking, and financial technology
• Write and distribute press releases, media pitches, executive bylines, and commentary on trends in open banking, embedded finance, and financial APIs
• Build and maintain relationships with journalists, analysts, and editors covering fintech, banking technology, and enterprise IT
• Monitor news across the fintech and banking tech landscape; identify reactive PR opportunities tied to regulatory changes, industry shifts, or competitive moves
• Coordinate with Product and Engineering teams to translate technical product updates into compelling, media-ready narratives
• Manage speaking opportunity submissions for fintech conferences, banking summits, and tech industry events
• Support crisis and reputation management, particularly around data security, compliance, or product incidents
• Track PR metrics and share of voice versus fintech competitors; report on coverage impact and brand sentiment

Requirements

• 1+ years of experience in PR, communications, or journalism — ideally within fintech, banking, IT, or financial services
• Working knowledge of the fintech and banking technology landscape: digital payments, open banking, neobanks, lending platforms, or related areas
• Strong written English with the ability to translate complex financial or technical topics into clear, engaging content
• Familiarity with media outreach and monitoring tools (e.g., Cision, Meltwater, Prowly, or similar)
• Comfortable engaging with technical and product teams to extract story-worthy insights
• Understanding of financial regulation basics (e.g., PSD2, GDPR, AML/KYC) is a plus
• Experience covering or communicating about B2B SaaS, banking APIs, or enterprise IT is a strong advantage
• Self-starter who thrives in a fast-moving startup environment with minimal supervision

We are an international group operating across fintech, crypto, and education
businesses, managing multiple regulated and non-regulated entities across
Europe and Canada.
We are looking for a high-level Financial Controller to establish and operate an
independent internal audit and control function across the group.
This is a hands-on, investigative role focused on accuracy, transparency, and
risk detection not bookkeeping.
 

🔹 Key Responsibilities
· Conduct monthly deep audits across 10+ entities (operational + holding
companies)
· Verify timeliness and accuracy of financial reporting across all projects
· Identify and resolve:
o Double bookings
o Misallocations between entities
o Missing or delayed reports
· Cross-check bank statements, internal reports, and balances (40+
accounts incl. banking and payment providers)
· Review client settlements and transaction flows (1000+ monthly
transactions)
· Detect irregularities, inconsistencies, or potential misuse of funds
· Perform independent verification of reserves and balances
· Build and implement audit checklists, control systems, and reporting
structures
· Report findings directly to CEO and project-level leadership
· Escalate critical issues and provide clear recommendations for
improvement
 

🔹 Environment & Complexity
· Monthly volume: ~$7M+
· 1000+ monthly transactions (fiat & crypto)
· 40+ financial accounts (banks, PSPs, card processors)

· Multi-jurisdiction structure (Canada, UK, Ireland, Lithuania, Czech
Republic, Slovakia, others)
· Regulated activities including MSB and VASP operations
· Current infrastructure: Excel-based, no centralized system (to be
improved)
 

🔹 Requirements
· Strong experience in financial controlling, audit, or forensic accounting
· Background in fintech / crypto (mandatory)
· Hands-on experience with:
    Crypto flows (on-chain / off-chain)
    Exchanges, wallets, or transaction reconciliation
· Experience with multi-entity structures and cross-border operations
· Ability to work independently and challenge existing processes
· High attention to detail with a risk-oriented mindset
· Fluent in English
 

🔹 Working Model
· Part-time (minimum 4–5 hours per day, ~80–100 hours/month)
· Fully remote
· Flexible structure, but consistent daily involvement is required
· Direct communication with leadership
· Combination of written reports and review calls
 

🔹 Deliverables
Over time, the role will establish and maintain:
· Monthly audit reports
· Full error and inconsistency logs
· Fraud / risk flags
· Balance and reserve verification reports
· Ongoing process improvement recommendations
 

🔹 Compensation
· Starting from $2,100 / month (part-time)
· Performance-based increases based on capability and impact
· Additional bonuses tied to:

o Successful implementation of audit systems
o Identification of critical issues
o Measurable improvements in financial control
 

🔹 What We Are Looking For
This role is not for a traditional accountant.
We are looking for someone who:
· Thinks independently
· Questions numbers and processes
· Is comfortable working in complex, imperfect environments

· Can detect problems others overlook

About OneTablet

OneTablet is a restaurant delivery management platform that helps restaurants sell more and operate better across DoorDash, Uber Eats, Grubhub, and other ordering platforms. We optimize the signals that platform algorithms use to rank restaurants, enhance menus with AI, and expand sales surface — so restaurants make more money, measurably, in dollars.

We operate AI-first. AI isn't a buzzword here — it's how we actually run. We use AI agents internally to monitor stores, investigate issues, and handle operational work that traditional teams do manually. Our support team is built around this: smaller, sharper, more technical, and every person has real ownership over outcomes — not just tickets.

The Role

We're hiring a Support Team Lead to build and run our AI-native support operation.

This is a hands-on, player-coach role — not a management-only position. You'll spend a significant part of your time doing actual support work: taking shifts, handling tickets, making calls, troubleshooting issues directly with restaurants. The other part, you'll spend leading the team, building processes, hiring, and improving how everything works.

Hands-on support (you do the work):

• Work regular support shifts — handle tickets, chats, and calls with restaurants directly.
• Troubleshoot tablets, printers, connectivity, order, and menu issues.
• Own complex and escalated issues end-to-end until resolution.
• Make and receive support calls; ensure restaurants feel supported and heard.

Team leadership and operations (you build the system):

• Lead the support team day-to-day — coordinate coverage, distribute work, make sure nothing falls through the cracks.
• Hire and mentor support reps: find high-ownership, technically curious people, onboard them, coach them, help them grow.
• Supervise and improve AI agents that handle monitoring, triage, and first-response. Review their work, identify gaps, and work with product/engineering to make them better.
• Build and maintain SOPs, playbooks, and escalation paths so new reps (and new AI capabilities) can plug in and be effective quickly.
• Own support quality — review interactions for tone, accuracy, and resolution. Monitor KPIs. Identify patterns and drive improvements.
• Be the voice of the restaurant internally — translate support patterns into product feedback.

What We're Looking For

Must-haves:

• Prior experience leading or coordinating a support team — you've managed people, distributed work, coached reps, and owned quality outcomes. Doesn't have to be a big team; a small, high-performing one is better signal.
• High ownership and agency. You don't wait to be told what to do. If something's broken, you fix it or flag it. If a process doesn't exist, you create it. If a customer is upset, you own it until it's resolved.
• Excellent English — written and spoken. Our restaurants are US-based; communication quality directly impacts trust.
• Comfortable working US timezone hours, including evening, night, and weekend shifts as part of near-24/7 coverage rotation.
• Technically comfortable. You can troubleshoot tablets, printers, connectivity issues, and basic networking without needing hand-holding. You're not afraid of logs, dashboards, or unfamiliar tools.
• Genuine comfort with AI tools. You use AI in your own work already — and you're excited about managing a team where AI does real operational work alongside humans, not just assists in the background.

Strong signals:

• Experience in restaurant tech, hospitality tech, or SaaS support for SMBs.
• You've built SOPs, playbooks, or knowledge bases that actually get used.
• You've worked in a startup or small company where you wore multiple hats and figured things out without a large support infrastructure.
• You've managed or supervised automated systems, bots, or AI tools in a support context.
• Spanish or Mandarin language skills (many of our restaurant partners speak these).
• You've used tools like Intercom, Linear, or similar for support operations.

What this role is NOT:

• This is not a management-only role. You'll be on the front lines regularly, handling real support alongside your team.
• This is not a 9-to-5 role. Restaurants operate evenings and weekends; coverage needs to match.
• This is not a role where you can avoid AI. If you're skeptical about AI being a real part of operations, this isn't the right fit.

Why This Role

When a restaurant's orders stop flowing, we're the ones they call. You'll own how support works — building the team, the processes, and the human + AI system from early stage. Your decisions will directly shape how things run. If you want to build what an AI-native support team actually looks like — not just manage a queue — this is the role.

Work Setup

• Remote, full-time
• US timezone coverage required — including evenings, nights, and weekends on rotation
• Tools: Intercom, internal dashboards, AI agents, phone/chat/email

We’re Hiring: Customer Support Manager

Our mission: to deliver world-class gaming experiences by providing fast, reliable, and customer-centric support that builds trust, satisfaction, and long-term loyalty. We are looking for a Customer Support Manager to manage our support daily operations and ensure an outstanding experience for every player.

What You’ll Do:

• Deliver high-quality, timely, and professional assistance across all communication channels, including some of cold, reactivation or  up-sell outbound outreaches (live chat, email, etc.);
• Ensure hitting personal KPIs (list of KPIs) and continuous improvement;
• Participate in developing and optimizing support processes, workflows, and internal knowledge bases to increase efficiency and service quality;
• Handle complex escalations and ensure that critical cases are resolved quickly and in line with company standards;
• Gather and analyze customer feedback and support data to identify trends, pain points, and opportunities for product and service improvements;
• Ensure compliance with regulatory requirements and internal policies in all customer communications.
  
   

What We’re Looking For:

• Proven experience in Customer Support management within the iGaming, gambling, or similar fast-paced digital industries;
• High level of autonomy in resolving customer requests or going through a proper escalation process;
• Deep understanding of customer service KPIs, quality assurance processes, and performance management.
• Data-driven mindset with the ability to identify trends and turn them into improvement suggestions.;
• Excellent communication skills and a customer-first approach, + fast typing and proficient PC / Internet user;
• Ability to manage multiple priorities, adapt quickly to change, and stay solution-oriented under pressure.
  
   

Experience:

• 1+ years of experience in Customer Support. 
• English B2+ level.
  
   

Why You Should Join Us:

• Competitive Compensation: Enjoy a competitive salary and performance-based bonuses.
• Remote Flexibility: Work from anywhere as part of an international and geographically diverse team.
• Professional Growth: We invest in your career development with learning opportunities and clear growth paths.
• Exciting Challenges: Join a fast-growing company at the forefront of the iGaming industry.

Apply now and help us elevate the player experience, build a world-class support function, and make a lasting impact in the iGaming world.

QA Engineer (Web Application Testing)

We are looking for a detail-oriented QA Engineer to test our web application and ensure a high-quality user experience.

Responsibilities:

• Perform manual testing of web application features.
• Create and execute test cases and test plans.
• Identify, document, and track bugs.
• Verify bug fixes and perform regression testing.
• Test functionality across different browsers and devices.

• Work closely with developers to ensure issues are resolved.

   

Requirements:

• Experience in manual web application testing.
• Strong understanding of QA methodologies and bug reporting.
• Experience with issue tracking tools (e.g., Jira).
• Good attention to detail and analytical skills.

• Ability to communicate clearly in English.

   

Will be a plus:

• Experience with Upwork 
• Experience with API testing (Postman).
• Basic knowledge of SQL.
• Experience with automated testing tools (Playwright, Cypress, or Selenium).

This is a great opportunity for someone who enjoys finding issues before users do and helping deliver reliable, user-friendly software.

Format: Full-time
Compensation: Fixed salary + % per closed deal
Work format: Remote

Responsibilities:

• Working with the automated lead generation system Convertix.io or similar
• Leading sales conversations with clients (chat-first)
• Qualifying leads and identifying real buying intent
• Negotiating pricing, scope, and timelines
• Deal closing

Requirements:

• Proven experience with Convertix.io or similar AI automation tools
• Strong hands-on experience with Upwork sales (not theory)
• Clear understanding of the sales funnel: proposal → reply → negotiation → deal
• Confident written English (B2+ / C1 preferred)
• Strong negotiation and closing skills
• Ability to push deals forward and drive clients to a decision

How to apply:

In your application, please include:

1. Your experience with Convertix.io or similar tool

2. Your Upwork sales experience

3. Your average reply rate / close rate