Jobs at Djinni

Gypsy Collective is looking for a VIP Quality Control Manager to join our team and help elevate the quality of communication and service provided to our VIP clients. We are looking for a detail-oriented and people-focused specialist who understands premium customer experience, can identify improvement areas, and help the VIP team maintain exceptional communication standards across all channels.

📅 Your daily adventures include:

• Monitoring VIP Managers’ communication across all customer interaction channels and evaluating service quality;
• Providing detailed and constructive feedback to improve communication style, tone of voice, and customer approach;
• Developing and implementing onboarding plans for new VIP Managers to ensure smooth adaptation and service consistency;
• Creating guides, communication standards, and best practices for working with VIP clients;
• Analyzing weak points in customer communication and suggesting practical improvements and solutions;
• Working closely with the VIP team through regular 1:1 sessions, coaching, and continuous support to improve service quality;
• Participating in the development of VIP customer experience strategy and contributing ideas for service enhancement;
• Ensuring that communication standards align with the company’s premium service expectations and business goals;
• Tracking communication quality trends and identifying opportunities for process optimization and team development.

🧭 What makes you a great match:

• Experience working with VIP clients in gambling, betting, luxury, or similar high-end service industries;
• Strong understanding of premium customer service and personalized communication approaches;
• Ability to provide constructive, actionable, and well-structured feedback;
• Experience building onboarding, training, quality control, or team development processes;
• Excellent communication and interpersonal skills with high attention to detail;
• Strong analytical mindset and ability to identify communication gaps and improvement opportunities;
• Ability to work independently and maintain high quality standards in a fast-paced environment;
• English level: B2+ (required);
• Fluent in Ukrainian;
   

Benefits

• 💸 Flexible payment options: choose the method that works best for you.
• 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
• 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
• 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
• 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
• 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
• 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.
  
  If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

We are an outsourcing company partnering with fintech and crypto businesses. The Product Manager’s role is part of a client project specializing in cryptocurrency exchange. You’ll join a product development team.

Responsibilities:

Market & Product Analysis:

• Research market trends, user needs, and competitor activity to support informed product decisions.
• Launch and supervise product experiments and changes, monitor results and provide transparent performance insights.
• Periodically engage with the market to validate direction and ensure product–market fit.

Product Vision & Roadmap Management:

• Define and maintain the product vision, ensuring clarity on what is being built and why.
• Create, prioritize, and maintain the product roadmap, aligning it with strategic business goals and long-term product strategy.

Requirements Gathering & Analysis:

• Collaborate with clients, users, and internal stakeholders to gather feedback, clarify expectations, and maintain alignment.
• Translate business objectives into clear business, functional, and technical requirements for the development team.

Backlog Management & Prioritization:

• Prioritize the product backlog based on business value, user needs, and strategic priorities.
• Balance short-term deliverables with long-term initiatives to ensure sustainable product growth.

User Stories, Feature Design & Acceptance:

• Write user stories and participate in feature design to ensure clear understanding of desired outcomes.
• Conduct feature acceptance, ensuring that delivery meets user expectations and business goals.
• Maintain structured, up-to-date product documentation and visualizations to ensure clarity, consistency, and easy access across teams.

Product Metrics & Performance Monitoring:

• Track and analyze key product metrics (e.g., conversions, trading volumes, retention, user complaints).
• Use data-driven insights to inform decisions, measure the impact of changes, and guide continuous product improvement.

Pricing & Monetization:

• Develop, manage, and optimize pricing and monetization models (e.g., commissions, spreads, referral programs).
• Ensure monetization strategies enhance business value while preserving user satisfaction and product competitiveness.

External Partner Communication:

• Communicate with external partners, providers, and affiliates when needed to support product initiatives and integrations.

Cross-Functional Collaboration:

• Work closely with marketing, development, and other teams to coordinate priorities and maintain smooth collaboration.
• Partner with the Project Manager and Teach Lead to deliver product increments, maximize business value, and achieve strategic objectives.

Requirements:

• Experience: At least 4 years of experience as a Product Manager. Proven track record of launching products from scratch or scaling existing ones.
• Domain: +2 years of experience with blockchain, or cryptocurrency products.
• Knowledge: Understanding of crypto-economics and blockchain technologies.
• Methodology: Agile/Scrum methodology.
• Tools: Experience with task management systems such as Jira, Trello, etc and visualization boards as a Miro. 
• Soft skills: Analytical mindset and data-driven decision-making skills and the ability to align teams toward a common goal.
• Languages: Fluency in English (Upper-Intermediate or higher).

Conditions and benefits:

• Remote-friendly culture: Work from anywhere in the world with a flexible schedule in CET timezone;
• Opportunities for growth: Take advantage of paid training, English-speaking clubs, support for certifications, and participation in professional events;
• Reliable conditions: Transparent terms, stable compensation, and consistent support;
• Room for ideas: We work in teams with full autonomy, empowered by our clients to take complete ownership of our projects.

We are a licensed iGaming product focused on the Ukrainian market, currently in a phase of rapid growth and scaling, with a clear ambition — to become the #1 choice for players in Ukraine.

We are looking for a VIP Team Lead who will take full ownership of the VIP direction and play  in building a high-performing VIP function for high-value players.

This is not just an operational role — it’s an opportunity to shape the VIP strategy, influence key business metrics, and build a scalable system for long-term growth.

What You’ll Be Responsible For

• Own and drive the VIP strategy, focusing on acquisition, retention, and revenue growth of high-value players
• Build, lead, and scale a high-performing VIP team
• Analyze player behavior and identify high-impact growth opportunities
• Develop and implement advanced segmentation models (pre-VIP / VIP / HVP)
• Design and optimize personalized VIP offers, loyalty mechanics, and engagement campaigns
• Proactively identify churn risks and drive reactivation strategies
• Work closely with Marketing, Product, CRM, and Analytics to enhance VIP experience and monetization
• Continuously improve processes, tools, and communication flows to maximize efficiency and scalability

What We’re Looking For

• 3+ years of experience in iGaming, with a strong focus on VIP / High-Value сегмент
• Proven track record of driving retention and revenue growth through VIP strategies
• Deep understanding of player lifecycle, loyalty mechanics, and engagement models
• Hands-on experience with CRM platforms (Customer.io is a plus)
• Experience working with Tier-1 markets
• Strong analytical mindset and ability to make data-driven decisions
• Experience leading teams and building processes from scratch is a strong advantage
• Multichannel communication experience (calls, WhatsApp, Telegram, email)
• English level: Intermediate+ or higher

What You’ll Get

• A key role with real impact on business growth and VIP revenue
• Opportunity to build and scale the VIP function with a high level of ownership
• Competitive compensation aligned with your expertise and impact
• Fast-paced environment with quick decision-making and no бюрократии
• Direct collaboration with product and business stakeholders
• A strong team and a culture focused on results and growth

Our startup is growing fast, and we already have real clients using and testing the product. That is why we are looking for a strong Python Developer with practical experience in AI solutions who wants to join us at an early stage and become part of building a real technology company.

We are not looking for someone who just needs “another job.”
We want to find a person who wants to become part of the team, grow together with the startup, and have a real impact on the product.

After 6 months of successful cooperation, we are ready to offer equity in the company.

Responsibilities

• Develop the backend part of the product using Python
• Integrate AI solutions into the product, including Claude
• Integrate and work with Google OR-Tools
• Participate in product architecture decisions
• Work with data: processing, analysis, and business logic development
• Help build scalable technical solutions from the early stage

What We Offer

• Full remote work
• Flexible schedule
• Opportunity to join an active startup at an early stage
• Real influence on product architecture and technical decisions
• Small team without unnecessary bureaucracy
• Direct impact on the future of the company
• Opportunity to receive company equity

Important

We are looking not just for a developer, but for an engineer who has already worked with AI in practice.

Please include examples of real projects, AI integrations, full-stack or backend only products, or case studies when applying.

Why this role exists:

This role exists to design, build, and maintain streaming data solutions based on Apache Kafka and related technologies, ensuring reliable data processing, integration, and testing of streaming applications.

What you’ll drive:

Streaming pipelines & data flow

• Build and maintain data pipelines using Apache Kafka, including topics, partitions, and consumer group tuning.
• Implement and manage Kafka Connect source and sink connectors for integrations.

Streaming application development

• Design and develop stateful streaming applications using Kafka Streams or Flink with Java (and Scala where applicable).
• Ensure data consistency and schema evolution using Schema Registry (Avro).

Quality & testing

• Write and maintain unit and integration tests for streaming topologies.

What makes you a GR8 fit:

Must-have

• 3+ years of experience in back end.
• Commercial experience in software engineering with strong proficiency in Java (Scala is a plus).
• Understanding of Apache Kafka architecture and internals.
• Experience working with Apache Flink.
• Experience with Schema Registry and schema evolution strategies.
• Knowledge of serialization formats such as Avro and JSON.
• Experience using SQL for processing large datasets.
• Upper-intermediate or higher level of English.

Nice-to-have

• Experience running Kafka and/or Flink on Kubernetes.
• Familiarity with monitoring tools such as Prometheus and Grafana for streaming metrics.
• Understanding of stream processing semantics.
• Experience with CI/CD pipelines for streaming applications.

About the Project

The company has built an online platform for peer review and independent publication of academic manuscripts. Authors upload their papers, go through a peer-review process, and readers gain access to the resulting review reports. The platform consists of two parts: a public and private portal for authors and reviewers (manuscript upload, payments, review workflows, and report generation) and an internal management panel used by the company's own staff.

The platform is approximately 90% complete, built by a previous vendor whose engagement ended due to significant delivery delays. The existing codebase contains bugs, deviations from the original specification, one missing critical component, and outdated dependencies. We are looking for a Lead Developer to take ownership of this codebase, stabilize it, complete the remaining work, and bring the platform to a reliable, commercially launchable state.

What You'll Do

You will play a leadership role within the customer's development process — not writing code yourself, but directing, validating, and de-risking delivery across the audit, stabilization, and completion phases.

• Audit the current system, architecture, and end-to-end workflows; document issues, gaps, and deviations from spec; produce a prioritized inventory that separates Go-Live-critical items from non-critical improvements.
• Lead the development team through stabilization and the remaining phases — setting priorities, defining work packages, and ensuring critical issues and the missing component are resolved.
• Validate the team's deliverables at a system level — confirming they meet agreed requirements, quality standards, and acceptance criteria before sign-off.
• Verify that core workflows run reliably end-to-end so the company can begin sales and onboard users smoothly.
• Surface technical risks early and advise on technical decisions and trade-offs.
• Contribute to requirements definition, scope, deliverables, and acceptance criteria — including technical input on MSAs/SOWs where relevant.
• Establish lightweight delivery processes and governance to keep progress transparent, controlled, and on track.

Tech Stack

• Frontend: Angular
• Backend: Node.js
• Database / Infrastructure: PostgreSQL on AWS; Nginx
• Source / Docs: GitHub
• Integrations: ~5 third-party services covering payments, plagiarism checking, reviewer matching, and document handling
• Scope: ~14 major functional modules (manuscript submission, peer-review management, reviewer matching and workflows, payment processing, PDF/report generation, publication of review outcomes, notifications, and admin/management functions)

What We're Looking For

Must-Have

• Senior, hands-on engineer with a track record of leading software products into production.
• Strong command of the stack: Angular, Node.js, PostgreSQL, and AWS (Nginx-based setups a plus).
• Demonstrated experience with legacy system takeovers, audits, and stabilization of inherited codebases — comfortable navigating unfamiliar, imperfect code and making it reliable.
• Experience integrating and troubleshooting third-party services and APIs (payments, document handling, etc.).
• Ability to assess and prioritize technical risk, and to clearly distinguish critical blockers from nice-to-haves.
• Strong written communication: able to produce clear audit findings, work packages, and status updates that non-engineering stakeholders can act on.

Nice-to-Have

• Background as a Tech Lead.
• Experience working alongside external development or implementation vendors.
• Exposure to reviewing or drafting the technical portions of contracts (MSA/SOW): requirements, deliverables, milestones, and acceptance criteria.
• Familiarity with the domain: academic publishing, peer review, SaaS marketplaces, or document- and payment-heavy platforms.
  
  Engagement Details
• This is a part-time consulting engagement with a minimum commitment of 20 hours per month. The role offers flexible scheduling and can be performed fully remotely.

Product company is looking for a Senior DevOps Engineer (MySQL Database Infrastructure) to work remotely.

The company provides ultra-low-latency financial infrastructure systems to Tier-1 banks across the EU and the US. It is certified with more than 100 Forex trading venues, representing over 95% of global FX liquidity, and offers a comprehensive solution through a single API for both Makers and Takers. These systems enable banks to serve a large number of algorithmic traders by providing market access and trading capabilities, risk management, price adaptation, liquidity aggregation, and more.

The company has developed a product that enables international companies and banks to execute transactions on global foreign exchange markets almost instantly, with minimal latency, using Fluent Trade Technologies' low-latency gateway. This solution gives them a competitive advantage by allowing them to stay ahead of competitors by fractions of a millisecond.

Requirements: experience as a DevOps Engineer working with Linux systems, experience with on-premise infrastructure, and experience with as well as willingness to administer MySQL databases.

SKELAR is a venture builder that builds international product IT companies, where we recreated the venture capital world. Together with our co-founders, we gather strong teams to kick off and run tech businesses and win at global markets.

We are currently seeking an International Tax Lawyer.

Our Tax and Legal team handles complex cases and provides top-level legal support in all fields of law.

Responsibilities / Your Impact:

• Comprehensive tax analysis of the complex international transactions and structures.
• Design and implementation of the best tax practices to the everyday Group’s operations.
• Analysis of the main legislation initiatives in the field of international taxation.
• Delivering the tailor-made solutions for the businesses from the tax&structuring perspective (exploring new markets; launching new products etc.).
• Advising colleagues from different departments on the tax side of different business decisions.

Required qualifications and skills:

• 5+ years of experience in law firms / Big 4 / local or international top-tier companies within the respective domain.
• A degree in law from a Ukrainian or foreign university
• Fluent English
• Initiative and willingness to work on a broad variety of legal matters and to think creatively to solve complex legal issues
• Action-oriented, well-organized, self-starter
• Skillful translator of complex legal issues into plain business solutions
• Excellent interpersonal and communication skills, both written and verbal

Will be a plus:

• Expertise in complex M&A deals
• Strong understanding of the contemporary OECD developments in the field of international taxation
• Participation in moot court competitions will be an advantage

SKELAR is a place for self-realization of talents who can create successful companies. We call such companies the next big everything. We believe in their power and scale.

We will keep developing tech businesses, conquer global markets, and work for the victory of Ukraine 🇺🇦

What we offer:

• Competitive salary
• Significant impact on a rapidly growing business and contribution to how it shapes up
• Ample career opportunities for ambitious growth and development
• Working alongside professionals from top local and international companies (Big Law, Big 4, McKinsey, Horizon, Bolt, Didi, etc.) who have launched more than one business and can share practical experience, insights and ideas
• Flat organizational structure without hierarchical barriers
• A possibility to attend internal, external courses, seminars and the access to a corporate library
• Comfortable working environment. We provide all necessary work equipment for your role and serve complimentary breakfasts, lunches, and snacks in the Kyiv office
• 20 days of paid vacation, medical insurance and a variety of sports activities available for employees inside and outside the office

In addition to our businesses, we have the SKELAR Foundation — a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and the reconstruction of Ukraine.

We will keep developing tech businesses, conquer global markets, and work for the victory of Ukraine 🇺🇦

Let's build the next big everything together!

We are looking for a Threat Intelligence Analyst to join our cybersecurity team and strengthen the company’s proactive defense capabilities.

This role combines cyber threat intelligence, proactive investigations, and risk-oriented analysis. We are looking for a specialist who can identify emerging threats, analyze attacker behavior and TTPs, assess their relevance to the business environment, and help improve the organization’s detection and response capabilities.

You will work closely with SOC, IT, and Risk Management teams to transform threat intelligence into actionable security insights and recommendations.
 

Responsibilities

• Collect, analyze, enrich, and contextualize cyber threat intelligence from multiple sources, including OSINT, CERTs, vendors, and industry feeds
• Monitor emerging threats, attacker activity, vulnerabilities, and adversary TTPs relevant to the organization
• Conduct proactive threat hunting activities across SIEM, EDR/XDR, cloud environments, and other telemetry sources
• Develop and validate hypotheses based on threat intelligence and behavioral patterns
• Support investigations related to incidents, suspicious activity, and threat intelligence findings
• Identify gaps in detection and response capabilities and provide recommendations for improvement
• Assess potential business impact and risk associated with identified threats
• Prepare analytical reports, threat assessments, and actionable recommendations for technical and non-technical stakeholders
• Collaborate with SOC and IT teams to improve detection logic, monitoring, and security processes
   

Requirements

• 2+ years of experience in Threat Intelligence, Threat Hunting, SOC L2/L3, DFIR, or Incident Response
• Strong understanding of MITRE ATT&CK framework
• Hands-on experience with SIEM platforms (Microsoft Sentinel, Splunk, QRadar, etc.)
• Experience working with EDR/XDR solutions
• Understanding of cyber threat intelligence processes and proactive threat hunting methodologies
• Strong analytical and investigative skills
• Ability to work with incomplete or ambiguous information
• Understanding of security risks and attack vectors
• Strong communication skills and ability to explain technical findings clearly
   

Nice to have

• Experience with Purple Team activities
• Understanding of cloud security (Azure / AWS / GCP)
• Experience with KQL, Python, Sigma, or detection engineering
• Experience with threat modeling or risk management processes
• Familiarity with automation and detection-as-code approaches

Responsibilities:
- Implementing new graphics features and supporting existing in the proprietary game engine (PC and consoles)
- Performing render pipeline optimizations
- Bug fixing

Requirements:
- 2+ years of experience with game rendering techniques.
- Strong knowledge of DirectX API (11 and 12 versions).
- Strong knowledge of C++ and shader languages.
- Strong math skills, including trigonometry and linear algebra.
- Experience with GPU debug and profiling tools.

Will be a plus:
- Understanding of modern GPU architectures
- Console rendering specific experience (PlayStation, Xbox)
- Understanding of memory management, multi-threaded programming
- Experience with complex game engines and production pipelines
- Own pet projects related to game engines, rendering
- Good level of English communication
 

Arounda is a design & development partner for enterprise platform modernization. Founded in 2016, we’re a multidisciplinary team of product designers, UX strategists, and front-end engineers.

Over the past 10 years, we've delivered 500+ platform initiatives for enterprises, SMEs, and Fortune 500 companies, including WordPress, Chalhoub Group, Greif, Player's Health, Myso Finance, and others.

We are looking for a skilled Content Writer to support our inbound marketing efforts and create high-quality content for an international B2B audience.

This is a freelance, project-based collaboration. There are no fixed working hours or a set weekly schedule — we focus on the quality and timely delivery of completed materials.

The expected workload is approximately 2–5 articles per month. Payment is made per completed article and discussed individually depending on the topic, format, scope, and complexity of the task.

What you will do:

• Plan and be responsible for the timely publication of inbound content, including blog articles and case studies.
• Write blog articles for an international B2B audience.
• Work with topics related to UX/UI design, product design, web design, SaaS, FinTech, EdTech, AI, HealthTech, and B2B software.
  Create and update case studies based on project materials, team expertise, and real project results.
• Adapt topics and content formats to different stages of the LLM funnel, including blog articles, case study pages, short announcements, FAQ sections, and expert snippets.
• Work with SEO briefs for blog articles, including search intent, keywords, headings, FAQs, and internal linking.
• Find the right balance between SEO requirements, keywords, and content readability.

What we are looking for:

• 2+ years of experience in content writing or copywriting.
• Proven experience writing B2B content.
• Experience using CMS platforms, preferably Webflow.
• Experience writing blog articles and case studies.
• Strong understanding of SEO content, including meta tags, search intent, keywords, LSI keywords, headings and subheadings, FAQs, and internal linking.
• Ability to write clear and well-structured content without fluff, generic phrases, or unnecessary complexity.
• Ability to find a balance between SEO requirements and natural, reader-friendly content.
• Ability to quickly dive into new topics and ask the right clarifying questions.
• Experience writing about IT, AI, SaaS, UX/UI design, web development, or digital products.
• English level: Upper-Intermediate or higher.
• Strong attention to detail, грамотність, and responsibility for content quality.
• Willingness to work with an editor and improve content based on feedback.

Will be a plus:

• Experience writing case studies for a design or development agency.
• Understanding of UX/UI, product design, web design, or software development.
• Experience working with international markets, particularly the US, UK, and EU.
• Basic understanding of E-E-A-T principles and expert-led content.

Collaboration format:

• Freelance / contract-based cooperation.
• Fully remote.
• No fixed daily or weekly working hours.
• Payment per completed article.
• Expected workload: approximately 2–5 articles per month.
• Rates are discussed individually based on the format, topic, scope, and complexity of each task.

How to apply

Please send us:

• Your CV or LinkedIn profile.
• A portfolio with relevant B2B blog articles and/or case studies.
• Your expected rate per article or preferred pricing model.
  
   

About the Role

We’re seeking a  Business Analyst/Product Manager to ensure flawless delivery of features to our customers. You’ll work hands-on with development teams to execute the product roadmap defined by our CPO, maintain high quality standards, track team performance metrics, and ensure releases happen on schedule without delays.

This is an execution-focused role. You’ll translate business requirements into technical specifications, manage the delivery process, minimize bugs and incidents, and ensure our customers receive high-quality features on time.

Role Type: Business Analyst (Execution & Delivery focused)

Time Allocation:

Feature Delivery (50% of your time) 

• Manage product backlog for development teams, ensuring 2+ sprints are always groomed 
• Write detailed user stories with clear acceptance criteria and edge cases 
• Conduct bi-weekly sprint planning and weekly backlog refinement sessions 
• Ensure 95%+ of releases ship on scheduled dates - no delays, no excuses 

• Remove blockers proactively to keep teams on track 

   

Technical Documentation (20%) 

• Prepare Business Requirements Documents (BRD) outlining business objectives and scope 
• Write comprehensive Product Requirements Documents (PRD) including:  
• Functional specifications and user flows 
• API specs, data models, integration requirements 
• Technical constraints and performance considerations 
• Acceptance criteria and test scenarios 

• Maintain clear documentation in Confluence for engineering and stakeholders 

   

Quality & Incident Management (15%) 

• Drive bug reduction initiatives - target <3% bug escape rate 
• Manage P0/P1 incidents: triage within 30 minutes, resolve within 4 hours 
• Document post-mortems with root cause analysis and preventive actions 
• Track quality metrics: bug rates, regression issues, technical debt 

• Collaborate with QA on test coverage and automation priorities 

   

Metrics & Reporting (15%) 

• Track team performance: velocity, cycle time, lead time, commitment accuracy 
• Build dashboards in Jira showing real-time delivery health 
• Present quarterly metrics to CPO showing delivery trends and quality improvements 
• Coordinate with stakeholders: Customer Success (weekly), Sales (bi-weekly), Support (weekly) 

Report To: Chief Product Officer (CPO)
Location: Remote (Europe/US time zones preferred for team overlap)

Must-Have Qualifications

• Experience 3-5+ years as Business Analyst  or Product Manager in B2B SaaS, cloud software, or CRM solutions
• Proven track record of on-time delivery: Be ready to share specific metrics (e.g., “Achieved 95% on-time release rate over 12 months”)
• BRD/PRD writing experience: At least 2 years writing technical specifications for engineering teams
• Agile/Scrum mastery: 3+ years managing backlogs, writing user stories, leading sprint ceremonies
• Quality focus: Experience reducing bug rates and managing incident response

• Technical proficiency: Understanding of APIs, cloud platforms, CRM integrations, data models

   

Skills

• Execution Excellence: Ability to drive features to completion on schedule, removing blockers proactively
• Technical Documentation: Strong writing skills for BRD/PRD with clarity and detail
• Analytical: Can track and present team performance metrics (velocity, cycle time, bug rates)
• Quality Mindset: Obsessed with reducing bugs, improving processes, preventing incidents
• Communication: Fluent English (C1/C2), able to explain requirements to technical and non-technical audiences
• Prioritization: Can make quick trade-off decisions to keep releases on track

• Incident Management: Experience triaging and coordinating response to production issues

   

Tools Proficiency

• Jira/Linear: Advanced backlog management, sprint planning, reporting
• Confluence: Documentation, BRD/PRD templates, knowledge management
• Analytics: Mixpanel, Amplitude, Google Analytics for feature tracking

• Design: Figma collaboration for UI/UX specifications

   

   

Mindset

• Delivery-focused: Obsessed with hitting release dates and shipping quality features
• Detail-oriented: Catches edge cases, writes comprehensive acceptance criteria
• Proactive problem-solver: Removes blockers before they impact timelines
• Quality-driven: Won’t ship until it’s right, balances speed with quality
• Team player: Supports engineering, collaborates with cross-functional teams
• Customer-centric: Understands impact of delays and bugs on customer experience

🌟 Nice-to-Have (Bonus Qualifications)

Experience

• 3-5+ years product ownership experience (for Senior-level consideration)
• Previous experience in CRM industry (Salesforce, HubSpot, Pipedrive ecosystem)
• Background as Business Analyst, Solutions Engineer, or QA Lead (strong documentation skills)
• Experience with DevOps practices (CI/CD, release automation, monitoring)
• Incident management training (ITIL, SRE practices)

• Experience managing API products or developer-facing features

   

Skills & Knowledge

• SQL proficiency: Can write queries to analyze feature usage and performance
• Scripting/automation: Python, JavaScript for data analysis or tooling
• Advanced Jira: Custom workflows, automation rules, dashboard creation
• API documentation: Swagger/OpenAPI specification writing

• Performance testing: Understanding of load testing and scalability considerations

   

Why Join Proxima CRM?

Execution Impact: Your work directly affects customers. Every feature you deliver improves their workflow and business outcomes.

Quality Culture: We value doing it right over doing it fast (but we do both). You’ll have support to maintain high standards.

Modern Processes: We use best practices in Agile, documentation, and incident management. You’ll work with experienced teams.

Growth: Early product ownership hires have opportunities to take on more scope, mentor others, and grow into leadership roles.

Flexibility: True remote-first. Work from anywhere with flexible hours and async-first culture.

Proxima CRM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a Senior / Mid-Level Linkbuilding Specialist to independently manage off-page SEO across the Netherlands, UK, LATAM, and other regions.

You will own the full linkbuilding cycle: donor research, outreach, negotiations, placements, and contractor management. This role requires strong regional understanding, structured execution, and full ownership of results.

Responsibilities:

• Develop and execute linkbuilding strategies for NL, UK, LATAM, and other regions.
• Research and qualify relevant donor websites (authority, traffic, geo, risk profile).
• Run manual outreach campaigns and negotiate placements (guest posts, niche edits, contextual links).
• Manage relationships with publishers and maintain a structured donor database.
• Work with contractors/agencies on additional link types (crowd, directories, PR, etc.) and control quality.
• Track budgets, cost per link, and performance by region.
• Report on acquired links, quality metrics, and impact on rankings/traffic.
• Prepare detailed content briefs (TORs) for guest posts and link placements.
• Organize and monitor link performance analytics (indexation, anchor distribution, traffic impact, ranking changes).
• Own and report on KPIs, including the number of acquired links per region and per month.

Requirements:

• 2+ years of hands-on linkbuilding experience.
• Experience with international markets (NL, UK, LATAM, and other regions is a strong plus).
• Strong donor evaluation skills (Ahrefs/SEMrush, DR, traffic, relevance, spam signals).
• Proven outreach and negotiation experience.
• Ability to work independently and manage link pipelines at scale across multiple regions.
• Strong ownership mindset and structured reporting skills.
• Experience with automated outreach tools and email sequencing platforms

Your journey to an offer:
 

• Interview with a Recruiter (45 minutes)
• Technical Interview with Team Lead (1 hour)
• HR Interview (30 minutes)
• Security Check (no polygraph)

🩵 How We Take Care of Our Team?
Comfortable Conditions for Productive Work
Flexible working hours with a start time between 8:00 AM and 11:00 AM. Work remotely from anywhere in the world or join us in our modern Cyprus office — the choice is yours.

Time to Recharge
We believe great results come from well-rested people. That’s why we offer:
21 days of paid annual leave;
3 additional Day Offs per year;
25 paid sick leave days;
Public holidays as days off.

Benefits & Wellbeing
Sports compensation program;
Annual healthcare budget;
Gifts for important life events (birthday, marriage, childbirth);
Coworking compensation for team members based in Ukraine;
Maternity and paternity leave support;
Business trips and team gatherings at our Cyprus office.

Learning & Career Growth
Annual budget for professional development, certifications, books, and language courses;
Internal mobility and promotion programs to support both vertical and horizontal career growth;
A Personal Development Plan to help you grow your skills and competencies.

Smooth Onboarding & Ongoing Support
We’ve designed a structured onboarding plan to help you quickly understand the business, the team, and your priorities. Regular check-ins with your manager and People Partner ensure a smooth adaptation process and continuous support throughout your journey with us.

We are looking for a AQA to join our international team. The role focuses on testing Salesforce CRM functionality and integrations with other applications and services. The position includes approximately 70% manual testing and 30% test automation. You will also become part of an experienced QA team responsible for ensuring the overall quality of testing activities and maintaining automated test coverage across the entire product. The team is international, mainly based in Ukraine, Belgium, Spain, Columbia, etc.
 

Must-have

3+ years of experience in QA;

Excellent understanding of the QA lifecycle, testing methodologies, documentation, and testing processes;

Strong experience in test automation using C# (Playwright and API testing);

Understanding of REST API principles and testing;

Experience with Git;

Good communication and collaboration skills;

Upper-Intermediate English or higher.

Nice-to-have

Familiarity with Salesforce, MS Finance & Operations applications
Experience with Postman or similar API tools;

ISTQB certification.

Responsibilities

Plan and execute testing activities based on requirements and acceptance criteria (functional, integration, regression, E2E, and acceptance testing);

Create and maintain test documentation;

Develop and maintain automated tests (API/UI);

Support testing activities in CI/CD pipelines;

Contribute to QA process improvements and test coverage enhancement.

WHO WE ARE 💫

Hi, we’re BetCare.

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

WHO WE ARE LOOKING FOR 😎

We are looking for a Shift Supervisor with at least one year of experience in a similar role and a minimum of Upper-intermediate English proficiency to join our international team and contribute to our diverse workplace

In this role, you will oversee our customer support team during the shift, guide and mentor the team, and work closely with high-level customer support inquiries.

We don't care about your background - you are yours, as they say - though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer and team inquiries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES 🦾

• Email processing
• Providing guidance to agents during the shift on customer-related cases
• Consulting with the team on complex or unusual cases
• Managing the break schedule for agents during the shift
• Communicating brand-related updates to the team (via Slack, Zendesk)

• Chat, document and payment processing when required (not daily)

   

A FEW MUSTS ❗

• Have at least one year of experience in the IGaming industry in roles such as Senior Customer Support, Shift Supervisor or Team Leader.
• Experience with SoftSwiss and/or TMA platforms and proficiency in chat and email support. 
• Strong understanding of customer service principles.
• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 2-night shifts from 5 weekly.

WHAT WE OFFER 💎

• Fully remote work. In case you are Lviv based - ability to attend the office (which is absolutely pet friendly 🐶).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.

Can you relate to this? If your answer is "Hell Yes", contact us here!