Jobs at Djinni

We are launching a new, standalone direction focused on affiliate lead generation and partner networking. This is not a classic Affiliate Manager role. The position is centered around first contact, relationship-building, and lead generation, with strong emphasis on personal presentation, communication skills, and networking ability.

The Affiliate Lead Generator represents the company at international events, online platforms, and in direct communication with potential partners.

HOW YOU WILL MAKE AN IMPACT

• Generate a steady flow of new affiliate leads
• Establish first contact with potential partners (online and offline)
• Warm up and pre-qualify partners before handoff to the Affiliate team
• Actively communicate with affiliates via messengers, social platforms, and email
• Attend international industry events (e.g. Sigma, SBC, etc.) and participate in live networking
• Represent the company in a professional, confident, and engaging manner

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Well-groomed, presentable, modern appearance
• Confident and comfortable in public and online communication
• Strong interpersonal and communication skill
• Ability to build rapport quickly and naturally
• Comfortable with networking, live conversations, and follow-up messaging
• Good conversational English (spoken communication is essential)
• Willingness and availability to travel internationally

HOW WE WILL KEEP YOU SMILING

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

ll partner with engineering teams globally to improve the reliability, scalability, and operational excellence of our cloud platform.
As a Senior SRE, you'll lead engineering-driven reliability initiatives by building automation, improving deployment processes, advancing observability, and driving operational excellence across our production environment.

Responsibilities
 

• Reliability Engineering – Design and implement solutions that improve the reliability, availability, and scalability of our production platform while proactively identifying and eliminating operational risks.
• Automation & Platform Engineering – Build internal tools and automation that eliminate manual operational work, improve engineering productivity, and streamline production workflows.
• Observability – Improve monitoring, alerting, dashboards, and production visibility while driving initiatives that reduce alert fatigue, improve incident detection, and strengthen operational insights.
• Production Rollouts – Design, improve, and support production deployment processes using modern release strategies such as Canary, Blue/Green, and Feature Flags to ensure safe and reliable releases.
• Production Reliability & Incident Response – Lead the investigation and resolution of critical production incidents, perform root cause analysis, and implement long-term preventive improvements that improve platform resilience and reduce recurring issues.
• On-Call & Operational Excellence – Participate in the team's on-call rotation, ensuring reliable production operations. Respond to critical incidents, collaborate with engineering teams during service disruptions, and drive engineering improvements, automation, and operational best practices that reduce operational toil and prevent future incidents.
• Cloud & Infrastructure – Design, maintain, and improve our Kubernetes-based cloud platform, CI/CD pipelines, and production infrastructure running on GCP and AWS.
• Engineering Partnership – Collaborate closely with Software Engineers, DevOps, DBAs, and Product teams to improve reliability across the software development lifecycle and promote SRE best practices.
   

Requirements
 

• 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Infrastructure Engineering.
• Hands-on experience operating Kubernetes in production environments.
• Strong experience working with public cloud platforms (GCP or AWS).
• Strong programming and scripting skills (Python preferred; Go or Bash are a plus).
• Experience designing and building automation and internal engineering tools.
• Experience working with CI/CD pipelines and modern deployment methodologies.
• Hands-on experience with observability platforms such as Datadog, Prometheus, or Grafana.
• Strong understanding of Linux, networking, distributed systems, and cloud-native architectures.
• Excellent troubleshooting, debugging, and root cause analysis skills.
• Strong communication skills and experience collaborating with globally distributed engineering teams.
   

Advantages
 

• Experience with Infrastructure as Code (Terraform, Ansible, etc.).
• Experience with messaging and distributed technologies such as Kafka, Pub/Sub, or Redis.
• Experience supporting modern deployment strategies such as Canary, Blue/Green, or Feature Flags.
• Familiarity with OpenTelemetry and modern observability tooling.
• Understanding of Site Reliability Engineering principles, including SLIs, SLOs, and error budgets.
• Experience working in large-scale SaaS production environments.
• Relevant cloud or Kubernetes certifications (GCP, AWS, CKA, CKAD).
  
  Why Join Us?
  Join a team where Site Reliability Engineering is treated as an engineering discipline—not just an operations function. You'll work on large-scale cloud infrastructure serving enterprise customers while building automation, improving observability, and enabling engineering teams to deliver software safely and reliably.
• You'll collaborate with a global SRE organization using modern cloud-native technologies, Kubernetes, distributed systems, and large-scale SaaS workloads. You'll have the opportunity to lead impactful reliability initiatives, influence engineering best practices, and solve complex production challenges that directly improve the experience of both customers and engineering teams.

We are looking for an SRE Team Lead to join our global SRE organization. In this role, you'll lead a team of SREs while partnering with engineering teams globally to improve the reliability, scalability, and operational excellence of our cloud platform.

As an SRE Team Lead, you'll combine hands-on technical leadership with people management, driving engineering-focused reliability initiatives while growing and mentoring a team of SREs across automation, deployment processes, observability, and operational excellence in production. 

Responsibilities
• Team Leadership: Manage, mentor, and grow a global team of SRE engineers across Israel and Ukraine, running regular 1:1s, setting goals, and supporting career development. Own hiring,
onboarding, and performance management for the team.
• Distributed Team Operations: Keep the team working as one unit across sites, with shared standards, consistent handoffs, and clear ownership so that reliability work is not fragmented by location or timezone.
• Technical Direction: Set the technical roadmap for the team's reliability, automation, and observability initiatives, and stay hands on enough to guide design decisions and unblock complex problems.
• Reliability Engineering: Guide the design and implementation of solutions that improve the reliability, availability, and scalability of our production platform, and ensure the team proactively identifies and eliminates operational risks.
• Automation and Platform Engineering: Prioritize and oversee the build of internal tools and automation that eliminate manual operational work, improve engineering productivity, and streamline production workflows.
• Observability: Drive the team's roadmap for monitoring, alerting, dashboards, and production visibility, reducing alert fatigue and strengthening operational insight across services.
• Production Rollouts: Oversee the team's work on deployment processes using modern release strategies such as Canary, Blue/Green, and Feature Flags, ensuring safe and reliable releases.
• Production Reliability and Incident Response: Act as an escalation point for critical production incidents, guide root cause analysis, and ensure long term preventive improvements are implemented and tracked.
• On-Call and Operational Excellence: Own the team's on-call rotation and coverage across sites,participate as needed, and drive continuous improvements that reduce operational toil and prevent future incidents.
• Cloud and Infrastructure: Oversee the team's work on our Kubernetes based cloud platform,CI/CD pipelines, and production infrastructure running on GCP and AWS.
• Cross Team Partnership: Represent the SRE team in planning and decision making with Software Engineering, DevOps, DBA, and Product leadership, and align the team's priorities with broader engineering goals.

Requirements
• 5+ years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or Infrastructure Engineering, including some experience leading or mentoring other engineers.
• Hands on experience operating Kubernetes in production environments.
• Strong experience working with public cloud platforms (GCP or AWS).
• Strong programming and scripting skills (Python preferred, Go or Bash are a plus).
• Experience designing and building automation and internal engineering tools.
• Experience working with CI/CD pipelines and modern deployment methodologies.
• Hands on experience with observability platforms such as Datadog, Prometheus, or Grafana.
• Strong understanding of Linux, networking, distributed systems, and cloud native architectures.
• Excellent troubleshooting, debugging, and root cause analysis skills.
• Strong communication skills and proven experience working with remote colleagues across sites and timezones, with a genuine interest in growing into people leadership.
• Fluent English, written and spoken, as the team works across multiple countries

Advantages
• Prior formal people management or team lead experience.
• Experience leading or coordinating engineers who are not co-located.
• Experience with Infrastructure as Code (Terraform, Ansible, etc.).
• Experience with messaging and distributed technologies such as Kafka, Pub/Sub, or Redis.
• Experience supporting modern deployment strategies such as Canary, Blue/Green, or Feature Flags.
• Familiarity with OpenTelemetry and modern observability tooling.
• Understanding of Site Reliability Engineering principles, including SLIs, SLOs, and error budgets.
• Experience working in large scale SaaS production environments.
• Relevant cloud or Kubernetes certifications (GCP, AWS, CKA, CKAD).
 

We are looking for a Site Reliability Engineer (SRE) to join a global engineering team building and operating a large-scale cloud SaaS platform. In this role, you'll work closely with experienced SREs and software engineers to improve platform reliability, scalability, and operational excellence.

This position is a great fit for an engineer with experience in SRE, DevOps, or Cloud Operations who wants to deepen expertise in Kubernetes, cloud infrastructure, automation, and production engineering.

Responsibilities

• Production Reliability – Help maintain the availability, stability, and performance of our production platform while proactively identifying opportunities to improve system reliability.
• Monitoring & Observability – Improve monitoring, dashboards, and alert quality to increase production visibility and reduce alert fatigue.
• Automation – Build scripts and automation solutions that reduce manual operational work, improve engineering efficiency, and enhance production reliability.
• Production Operations & Incident Response – Participate in troubleshooting production issues, perform root cause analysis, and contribute to long-term reliability improvements.
• Cloud Platform Operations – Support and improve our Kubernetes-based cloud platform, CI/CD pipelines, and production infrastructure running on GCP and AWS.
• Engineering Collaboration – Work closely with Software Engineers, DevOps, DBAs, and Product teams to improve production reliability and operational excellence across the platform.

• On-Call & Operational Excellence – Participate in the team's on-call rotation, supporting reliable production operations. Respond to production incidents alongside experienced SREs while continuously improving operational processes and reducing manual effort through automation.

   

Requirements

• 2–3 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or a similar role.
• Hands-on experience with Kubernetes and containerized environments.
• Familiarity with public cloud platforms (GCP or AWS).
• Experience with Linux systems and basic networking concepts.
• Experience with scripting or programming (Python, Bash, or similar).
• Familiarity with monitoring and observability platforms (Datadog is an advantage).
• Strong analytical and troubleshooting skills.
• Excellent communication skills and the ability to collaborate with globally distributed engineering teams.
• A strong desire to learn, take ownership, and continuously improve systems and processes.

• A proactive mindset, strong work ethic, and the hunger to grow as a Site Reliability Engineer.

   

Nice to Have

• Experience with CI/CD pipelines.
• Familiarity with Infrastructure as Code tools such as Terraform or Ansible.
• Experience with messaging technologies such as Kafka, Pub/Sub, or Redis.
• Exposure to Canary, Blue/Green, or Feature Flag deployment strategies.
• Understanding of Site Reliability Engineering principles, including SLIs, SLOs, and error budgets.
• Experience working in cloud-native or SaaS production environments.

🔹 Role Overview

As a Brand Communications Intern, you will support the development and consistency of DICEUS’s brand messaging across external communication channels. The role focuses on research, content support, and communication initiatives that strengthen brand perception in international InsurTech and technology markets.

This internship is a good fit for someone interested in brand storytelling, corporate voice, and B2B communications within a technology-driven environment.

🔹 Key Responsibilities

• Support research on brand positioning, industry trends, and competitor communication strategies.
• Assist in creating brand-aligned content such as press releases, brand stories, LinkedIn posts, and company updates.
• Help identify relevant media platforms, industry publications, and award opportunities in the US, UK, and European markets.
• Monitor how competitors present their brand and summarize key insights.
• Support creation of brand visuals, infographics, and presentations using AI and design tools.
• Assist in identifying market and business signals such as partnerships, product updates, and industry initiatives.
• Support brand-related communication activities for conferences, awards, and industry events.
• Prepare regular internal summaries and reports on brand communication activities.

🔹 What We’re Looking For

• Interest in brand communications, PR, marketing, or technology.
• English proficiency at B1–B2 level or higher.
• Ability to maintain a consistent brand tone and messaging.
• Strong research, analytical, and organizational skills.
• Familiarity with AI-powered tools for content creation, research, and design.
• Confident use of Google Workspace / MS Office.
• Detail-oriented, proactive, and able to work independently.

🔹 Nice to Have

• Background in communications, marketing, journalism, or business.
• Exposure to B2B branding, SaaS, fintech, or InsurTech.
• Interest in global technology and insurance market trends.

🔹 What We Offer

• Hands-on experience in international brand communications.
• Mentorship and structured development during the internship.
• Exposure to AI-driven brand and communication workflows.
• Collaboration with a global team.
• Opportunity for long-term collaboration after the internship.

We’re looking for our first dedicated marketing person: hands-on, generalist, willing to learn fast. You’d be working directly with the founder (one person, no committee, no politics), running day-to-day marketing execution across our products (we’re shipping consumer apps on iOS and MacOS)

This is a full-time, remote role (35–40 hrs/week). Initial 3-month engagement with strong intent to extend if it’s working. Could grow into a Marketing Lead role as the portfolio scales.

What you’d actually do:
Your time will shift between our products based on what’s live, what’s launching, and what needs the most attention. Expect 2–4 products active in your queue at any time. Across them:

- Basic SMM. Run TikTok, Instagram accounts for our apps. Mostly base for launching ads and influencers outreach. We give you the playbook.
- Creator outreach. Find influencers of small and medium size (1K–10K, 10K-100K followers) in each product’s niche. Reach out, send brief, pay them, collect content, track results. Markets vary — often US, Europe, Brazil, Japan.
- Community participation. Genuine presence in the Reddit / Discord / Telegram communities relevant to each product. Help people, build credibility, mention the app only when it actually helps the conversation. We do NOT spam.
- Newsletter sponsorships . Find small targeted newsletters per product, negotiate small ads.
- Reporting & systems. Weekly metrics sheet across all products (downloads, ratings, install sources, MRR). Weekly Friday written report across all projects.

Who you are:
Ambitious junior or self-taught marketer. The role demands real ownership. You’ll get a budget, a playbook, and weekly priorities — then you decide what to ship and when. We don’t want someone who needs daily approval to do the next obvious thing.

Required:
- Strong written English
- Active TikTok user — you get how it works in 2026
- Comfortable on Pinterest, Reddit, Instagram at user level
- Comfortable juggling 2–4 different products with different audiences and brand voices, without mixing them up
- Spreadsheets (Google Sheets), comfortable in Notion or similar
- Self-directed: weekly plan, ship, iterate, raise blockers early
- Honest about what works and what doesn’t

Would be a plus:
- Efficient with AI
- Personal interest in consumer tech and design
- Basic Canva or Figma
- Previous experience juggling multiple small clients or projects in parallel
- Familiarity with App Store Connect or app analytics tools

Not required:
- A marketing degree
- Years of experience
- Agency background
- Knowing “ASO” or “CAC” — we’ll teach what you need

How we work:
- Async-first. Daily Slack/ check-in, weekly call.
- Weekly Friday written update across all projects.

DID Global is an international company specializing in providing premium-quality IP telephony services for both business and personal communication. We help our clients scale, optimize advertising budgets, and significantly increase sales.
 

Who We Are Looking For:

We are seeking an ambitious International Business Development Manager who can successfully combine active B2B client acquisition with professional account management. You will work with international companies, develop accounts, build long-term relationships, and directly influence the company’s financial growth.
 

Key Responsibilities:

• Actively search for and attract new clients, expanding the contact base.
• Manage client accounts: identify client needs and provide optimal solutions.
• Build long-term partnerships and support clients at all stages of cooperation.
• Handle objections, consult clients on company services, and create tailored commercial proposals.
• Achieve sales goals and meet KPIs.
• Organize and manage your sales pipeline in CRM.
• Communicate via messengers, phone calls, emails, and specialized platforms.
   

Our Ideal Candidate:

• At least 2 years of experience in sales or proven experience in the VoIP industry.
• English proficiency at B2+ level (for international communication).
• Fluent in Ukrainian and Russian (required for client communication).
• Confident in using CRM systems and quick to adapt to new tools.
• Strong skills in negotiation, active listening, and objection handling.
• Goal-oriented, self-motivated, and proactive.
• Ambitious to grow professionally, with the potential to lead a team in the future.
   

What We Offer:

• A comfortable working environment with a strong focus on work-life balance, growth, and long-term collaboration.
• A stable working schedule: Monday—Friday, 10:00–19:00 (Kyiv time).
• Remote work format with the opportunity to be part of an international team.
• Official employment and company-paid medical insurance.
• Support for mental well-being: access to a corporate psychologist.
• Company-sponsored English courses.
• Opportunities for professional and career growth within an international company.
• Paid vacation.
• An active corporate life: internal events, team activities, and contests that foster engagement and team spirit.

We're launching a new project and looking for Customer Support Agents who are ready to grow with us and help customers feel heard, supported, and happy.
 

What you'll be doing:
- Helping customers with their questions and concerns across multiple channels (chat, email, phone calls, etc.)
- Staying in touch with the team during your shift to solve issues faster together
- Making sure each customer gets clear, friendly, and helpful responses

What we’re looking for:
- Prior experience in support? Great!
No experience? Also great — we love people who are eager to learn!
- You’re okay with rotating shifts: 
Morning: 07:00 — 15:00 
Evening: 15:00 — 23:00 
Night: 23:00 — 07:00 (Night shifts come with bonuses 💰)
- You're calm under pressure and genuinely care about helping people
- Your English is strong — C1+ in both writing and speaking is a must

What you’ll get:
- 100% remote work — wherever you feel most productive
- Extra bonuses for night shifts
- Full onboarding & training — we won’t leave you guessing
- Supportive startup vibe — small team, no bureaucracy
- Room to grow and become a pro in customer support
 

If you're someone who enjoys solving problems and making someone’s day a little easier — we’d love to hear from you! 🚀

🌍 Remote | Worldwide | Full-time

We're delighted to welcome a Senior Software Engineer with strong Shopify experience to our team and offer an exciting opportunity to work with one of our clients — a major music label 😎

Here, you'll have the chance to apply your unique expertise and experience to building high-performance, scalable e-commerce solutions and complex backend integrations.
 

🛠️ What You'll Be Working On
 

• Custom App Development: Design and build secure, scalable Shopify applications, backend services, and microservices using modern server-side technologies.
• Enterprise Integration: Architect and maintain robust integrations between Shopify Plus and enterprise systems, including ERPs (SAP/Oracle), CRMs (Salesforce), and global fulfillment networks.
• API & Event Architecture: Build and optimize high-volume integrations using Shopify GraphQL and REST Admin APIs, webhooks, asynchronous processing, and event-driven workflows.
• Data Pipelines & Reliability: Design reliable data pipelines and complex commerce workflows that ensure data integrity, scalability, low latency, and fault tolerance.
• Performance & Queue Management: Implement queues, message brokers, asynchronous processing, and caching layers to handle thousands of simultaneous orders and events without data loss or performance degradation.
• Identity & Authentication: Integrate centralized identity and authentication systems using SSO, OAuth 2.0, and SAML.
• Shopify Extensibility: Build custom checkout, discount, and payment functionality using Shopify Functions and other Shopify extensibility frameworks.
• Architecture & Platform Improvement: Contribute to architectural decisions and continuously improve the platform's performance, scalability, reliability, and maintainability.
   

🎯What We're Looking For?
 

Technical Skills

• Experience: 5+ years of backend software engineering experience, including experience building and maintaining Shopify Plus solutions.
• Backend Technologies: Expert proficiency in server-side technologies like Node.js, Ruby on Rails, Python, or Go.
• Shopify Ecosystem: Deep knowledge of Shopify, including GraphQL and REST Admin APIs, webhooks, App Bridge, Shopify CLI, and Shopify Functions.
• Data & Infrastructure: Strong experience with relational databases (PostgreSQL or MySQL), Redis caching, and cloud infrastructure, preferably AWS or Google Cloud Platform (GCP).
• Middleware & Event-Driven Architecture: Hands-on experience with message queues, asynchronous processing, and event-driven architectures using technologies such as AWS SQS, RabbitMQ, or Apache Kafka.
• Distributed Systems & Reliability: Solid understanding of distributed systems, data consistency, retry strategies, fault tolerance, and reliable processing of high-volume workloads.
• DevOps & Observability: Experience with Git, CI/CD pipelines (e.g., GitHub Actions or Jenkins), and monitoring and observability tools such as Datadog or New Relic.
   

What You Bring

• A proactive, solution-oriented mindset and strong ownership.
• The ability to work independently and collaborate effectively within a distributed team.
• Excellent problem-solving skills and attention to detail.
• Clear and effective communication, including the ability to explain complex technical ideas.
• Fluency in English, both written and spoken.
• A genuine passion for building reliable, high-quality software.
   

🌟 Why Join Us?
 

• Contract with an American company.
• Work from anywhere in the world - a remote job with a flexible work schedule.
• Competitive salary.
• Paid vacation, sick leave, and public holidays.
• Corporate bonuses for special moments in your life.
• Opportunities to learn, grow, and develop professionally.
• Work alongside passionate and experienced professionals who support each other, share knowledge, and genuinely enjoy growing together.
• A corporate culture built on transparency, trust, and mutual understanding.
   

Ready for Your Next Challenge? We’re looking forward to meeting you!🤗 Your next opportunity starts here🚀

We’re looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn’t working the way it should.

You’ll own a queue of cases from the moment they land until they’re resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you’ve worked in that world before, great, and if you haven’t, we’ll teach you. What matters more is that you’re genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.

What you’ll do
 

• Get to know the platform inside and out so you can troubleshoot with confidence rather than guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language, whether you’re writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team’s knowledge base and training materials, so the next person doesn’t have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that’s when clients need you most.

What you bring
 

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you’ve trained clients on software before, or if you know the ticketing and live events world already.

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You’re curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.

Head of Retention / Retention Team Lead / Senior CRM Manager

About the Role

We are looking for an experienced retention leader to own and evolve our CRM and retention function end-to-end. Depending on your background and ambitions, this role can be shaped as a hands-on Senior Manager, a Team Lead, or a Head of Retention. The core mission remains the same: build a data-driven, multichannel retention engine that drives player engagement, retention, LTV, and sustainable business growth.

Key Responsibilities

Retention Strategy & Lifecycle Management

• Develop and execute the overall retention and CRM strategy across all stages of the player lifecycle.
• Drive onboarding, engagement, reactivation, churn prevention, loyalty, and VIP retention initiatives.
• Build scalable user segmentation frameworks to improve personalization and communication efficiency.
• Define and optimize bonus strategies, promotional mechanics, loyalty programs, and gamification initiatives.
• Identify growth opportunities to increase retention, ARPU, NGR, and customer lifetime value.

CRM Campaign Management

• Design, launch, and optimize multichannel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, Onsite Communications, and Messengers.
• Develop automated trigger-based communication flows based on user behavior and lifecycle stages.
• Ensure communication strategies align with brand positioning and customer expectations.
• Implement structured A/B testing methodologies and continuously improve campaign performance.

Analytics & Performance Management

• Own and monitor key retention KPIs including:
  • Retention Rate
  • Churn Rate
  • ARPU
  • NGR
  • LTV
  • CTR
  • Conversion Rate
• Analyze player behavior and campaign performance to identify optimization opportunities.
• Collaborate with BI and Data teams to define reporting requirements and actionable dashboards.
• Prepare technical specifications for CRM platform enhancements, automation initiatives, and integrations.

Team Leadership & Cross-Functional Collaboration

• Build, mentor, and develop a high-performing CRM and Retention team.
• Conduct regular 1:1 meetings, performance reviews, coaching sessions, and career development planning.
• Define team KPIs, objectives, and performance standards.
• Collaborate closely with Product, BI, VIP, Support, Marketing, Affiliate, and Platform teams to ensure alignment on retention goals and initiatives.
• Act as the key stakeholder for CRM-related projects and retention-focused product improvements.

Requirements

• 3+ years of experience in CRM, Retention, or Lifecycle Marketing within iGaming.
• Proven understanding of player lifecycle mechanics and retention strategies.
• Experience managing or mentoring team members (1+ year preferred).
• Hands-on experience with CRM platforms, automation tools, and campaign management systems.
• Strong analytical mindset with deep understanding of retention and monetization metrics.
• Experience working with Tier-1 and European GEOs.
• Ability to operate effectively in a fast-paced, growth-oriented environment.
• Excellent communication, organizational, and stakeholder management skills.
• English level: Intermediate+ or higher.

Nice to Have

• Experience managing VIP retention initiatives.
• Experience with loyalty programs and gamification systems.
• Experience launching CRM processes from scratch.
• Experience working with BI tools and advanced segmentation models.

What We Offer

• Flexible working hours and fully remote work format.
• Unlimited vacation policy and paid sick leave.
• Competitive compensation package based on experience and expertise.
• Employee referral bonus program.
• Gifts and rewards for special occasions.
• 50% reimbursement of learning and professional development expenses.
• Sports and wellness compensation program.
• Co-working space reimbursement.
• Team-building activities and corporate events.
• Supportive and collaborative international team environment.

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Head of VIP Operations to own the entire VIP business vertical across PreVIP, VIP, High Roll, Recovery, and Reactivation. You will be responsible for commercial performance, player lifecycle management, and revenue growth while leading multiple operational teams.
 

Responsibilities

• Own the end-to-end VIP lifecycle across PreVIP, VIP, High Roll, Recovery, and Reactivation.
• Drive VIP revenue growth and own key commercial KPIs.
• Lead multiple teams through Heads and Team Leads.
• Optimize player retention, reactivation, and PreVIP to VIP conversion.
• Partner with the Retention team to maximize the commercial impact of campaigns and offers.
• Build and scale efficient VIP operational processes.
• Analyze business performance and drive continuous improvements.
   

Requirements

• 5+ years of leadership experience in VIP Operations within the iGaming industry.
• Proven experience managing the full VIP lifecycle, including High Roll.
• Strong ownership of commercial KPIs (P&L, IN/OUT, Hold, Churn, or similar metrics).
• Experience leading multiple teams through Heads and Team Leads.
• Deep understanding of VIP player behavior, retention, and lifecycle management.
• Strong analytical and strategic decision-making skills.
• Experience with PreVIP operations will be considered an advantage.
   

We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Direct ownership of VIP business performance with the opportunity to shape strategy and drive revenue growth
   

Ready to take ownership of one of the most important business verticals in a fast-growing iGaming company? We'd love to hear from you.

Ready to lead a high-performing VIP team and make a real impact on business growth?
 

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful products operating across Tier 1-3 markets.
 

As we continue to grow, we're looking for an experienced VIP Team Lead to lead our VIP Department, develop a strong team, improve player retention, and drive key business results through data-driven decisions and effective leadership.
 

If you're passionate about leadership, business metrics, and building long-term relationships with VIP players, we'd love to meet you.
 

🎯 What you'll do

• Lead, mentor, onboard, and develop a team of VIP Managers.
• Monitor daily team performance and ensure KPI achievement.
• Drive key business metrics, including:
  • Team Deposit Amount (IN)
  • Team IN-OUT
  • Retention (M/M)
• Analyze VIP player behavior, team performance, and database trends.
• Identify growth opportunities and implement effective retention strategies.
• Collaborate closely with CRM, Retention, Product, and other internal teams.
• Optimize team workflows and improve operational efficiency.
• Help the team consistently achieve ambitious business and revenue goals.
   

✅ What we're looking for

• Experience in the iGaming industry.
• Experience as a Team Lead, Senior VIP Manager, VIP Manager, Retention Manager, or in a similar role.
• Strong understanding of VIP player management and retention.
• Experience working with KPIs, business metrics, and performance analysis.
• Analytical mindset with the ability to make data-driven decisions.
• Leadership experience with strong coaching and people management skills.
• Excellent communication and problem-solving abilities.
• High level of ownership, accountability, and self-motivation.
   

🎁 What we offer

• Fully remote work.
• Competitive fixed salary + monthly performance-based bonus.
• Paid vacation and sick leave.
• Professional onboarding and continuous support.
• Career growth opportunities within a fast-growing international company.
• Access to a corporate psychologist, including individual and group sessions.
• Monthly Learning & Development sessions focused on leadership and professional growth.
• A dynamic international environment where your ideas, leadership, and decisions directly influence business success.
   

Join us and become a key part of a team that's shaping the future of the iGaming industry. 🚀

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We're expanding our VIP Department and looking for an ambitious, results-driven VIP Account Manager who enjoys communication, sales, and achieving outstanding results.
 

💰 Fixed Salary + Uncapped Monthly Bonuses
🌍 Fully Remote
📈 Clear Career Growth Opportunities
🔥 Performance-Driven Environment
 

About the Role

As a VIP Account Manager, you will be responsible for managing a portfolio of high-value players, building long-term relationships, increasing engagement, and driving revenue through personalized communication and tailored offers.
 

This is a role for someone who enjoys working with people, thrives in a KPI-driven environment, and wants their performance to directly impact their income and career growth.
 

Responsibilities

• Build and maintain strong long-term relationships with VIP players
• Communicate with clients via phone calls, messengers, and email
• Increase player activity, deposits, and overall engagement
• Achieve individual KPI and revenue targets
• Develop personalized offers and retention strategies
• Reactivate inactive VIP players
• Monitor player activity and identify growth opportunities
• Deliver exceptional customer experience and VIP support
• Collaborate with internal teams to improve the overall player experience
• Maintain accurate records and reporting within CRM systems
 

Requirements

• At least 1 year of experience in VIP Management, Retention, Sales, Account Management, or other customer-facing roles
• Experience in iGaming, Betting, Forex, Crypto, Fintech, or other performance-driven industries will be considered a strong advantage
• Strong communication, negotiation, and relationship-building skills
• Sales-oriented mindset with the ability to influence customer decisions
• Experience communicating with clients via phone calls
• Ability to work effectively in a fast-paced, KPI-driven environment
• High level of self-motivation, responsibility, and stress resilience
• Fluent Russian language skills
• English proficiency will be considered an advantage
 

What We Offer

• Fully remote work
• Competitive fixed salary
• 💰 Uncapped monthly performance-based bonuses
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent KPI system and clear performance expectations
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Opportunity to significantly increase your income through strong performance
 

Why Join Us?

We believe that talented people should be rewarded for their results. Here, your effort, communication skills, and ability to build strong relationships with players will directly influence your success and earnings.
 

If you enjoy communication, competition, and achieving ambitious goals, we'd love to hear from you.
 

🚀 Apply now and become part of our growing VIP Team!

🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
 

We are looking for an experienced Product Owner with a strong background in Tier-1 markets to lead product development, drive business growth, and create outstanding player experiences.
 

This is a high-impact role for someone who combines strong product thinking, data-driven decision-making, and deep expertise in casino products.
 

🌍 Fully Remote
📈 Direct Impact on Product Strategy & Business Results
🚀 International Tier-1 Focus
💡 High Level of Ownership & Decision-Making
 

About the Role

As a Product Owner, you will take ownership of casino product development, collaborate with cross-functional teams, and drive product initiatives from discovery to delivery.
 

You will be responsible for identifying growth opportunities, improving player experience, optimizing product performance, and delivering features that create measurable business impact across Tier-1 markets.
 

Responsibilities

• Own and manage the product roadmap and backlog
• Define product vision, strategy, and priorities based on business goals and player needs
• Analyze product performance and monitor key metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Conduct market, competitor, and player research across Tier-1 markets
• Create product requirements, specifications, user stories, and feature documentation
• Collaborate closely with CRM, Analytics, Design, and Development teams
• Drive A/B testing initiatives and data-driven product improvements
• Optimize retention mechanics, bonus systems, and player journeys
• Identify growth opportunities and scale successful product initiatives
• Ensure timely delivery of product features and improvements
 

Requirements

• 4+ years of Product Owner or Product Management experience within iGaming
• Strong experience working with Tier-1 markets
• Deep understanding of casino product metrics (GGR, NGR, RTP, Retention, LTV, Conversion)
• Hands-on experience with analytics and experimentation tools (Google Analytics, Hotjar, Power BI, Amplitude, or similar)
• Strong knowledge of player behavior, segmentation, and customer journey mapping
• Experience designing and optimizing retention strategies
• Experience with bonus mechanics, gamification, and engagement systems
• Strong understanding of UI/UX principles and product development processes
• Experience working with cross-functional teams and managing product backlogs
• Excellent analytical, communication, and stakeholder management skills
• Fluent Ukrainian and Russian communication skills
• English proficiency (B2+) will be considered a strong advantage
 

What We Offer

• Fully remote work
• Competitive salary package
• Paid vacation and sick leave
• Professional onboarding and continuous support
• Transparent processes and clear business goals
• Career growth opportunities within a rapidly growing international company
• Dynamic, ambitious, and supportive team environment
• Access to internal expertise and knowledge-sharing initiatives
• Continuous professional development and learning opportunities
• Opportunity to directly influence product strategy and business performance
 

Why Join Us?

We are building products used by players across multiple international markets and continuously investing in innovation, growth, and product excellence.
 

If you're passionate about product development, analytics, experimentation, and creating exceptional player experiences, we'd love to hear from you.
 

🚀 Apply now and become part of our growing Product Team!