Jobs at Djinni

We are looking for a Quantitative Analyst to become the mathematical backbone of our Trading Core and Risk Tech squads. In a high-frequency trading environment processing billions in volume, success is defined by precision. 

In this role, you will design, backtest, and optimize the core mathematical models that drive our pricing engines, automated market-making algorithms, risk management frameworks (A/B/C-book optimization), and liquidation mechanics. You will sit at the intersection of advanced mathematics, data science, and high-performance software engineering, working directly with Core Product Managers and engineering teams to turn complex financial data into proprietary algorithmic advantages.

Responsibilities

• Research, design, and prototype quantitative models for pricing, risk management, and market making
• Build and maintain robust backtesting frameworks to validate the performance and safety of models before production deployment
• Write clear, comprehensive mathematical and algorithmic specifications for Backend Engineers (Trading Core squads)
• Cross functional with the R&D and Trading Ops teams
• Conduct post-incident deep dives (e.g., after major market gaps or liquidations) to identify algorithm performance gaps and optimize them

Requirements

• 4+ years of experience as a Quantitative Analyst / Researcher or Data Science
• Exceptional knowledge of probability theory, stochastic calculus, time-series analysis, and financial mathematics
• Advanced proficiency in Python (NumPy, Pandas, SciPy, SK-Learn, Statsmodels) for data analysis, modeling, and backtesting
• Experience with Machine Learning
• Deep understanding of market microstructure, order book dynamics, risk metrics (VaR, Expected Shortfall), and margin/liquidation mechanisms
• SQL skills and experience working with large-scale historical market data (tick data, order logs)
• Strong logical thinking, initiative, and well-developed communication skills

Will be a plus

• Experience in CFD, Crypto CEX, Prop Trading Firm, or Hedge Fund
• Degree (MSc or PhD preferred) in a highly quantitative field: Mathematics, Physics, Quantitative Finance, Statistics, or Computer Science
• Understanding of Asset pricing models (e.g., Black-Scholes, local volatility models, Greeks management)
• Knowledge of the MetaTrader platforms (MT4/MT5)
• Experience with AI (Claude.io, Copilot, Codex)

We offer

• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company’s approved Public holiday list
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Who We Are

At Bennett Data Science, we've been pioneering the use of predictive analytics and data science for over a decade for some of the biggest brands and retailers. We're at the top of our field because we focus on delivering actionable AI for our clients. Our deep experience and product-first attitude set us apart from other groups and gets us the business results our clients want.

Why You Should Work With Us

You'll be exposed to a wide range of clients who are at the cutting edge of innovation in their field and get to work on fascinating problems, supporting real products, with real data. We help lots of companies, from some of the largest companies in the world to small startups in Silicon Valley who are building the next big thing.

Expert Mentorship: Direct guidance from senior staff with 20+ years of applied ML experience

Competitive Compensation: Market-rate pay with performance upside

Fully Remote: Work from any location of your choice, on a flexible schedule

The Role:
We are seeking a Senior Data Scientist to support the design, development, validation, and productionization of an advanced forecasting solution. This is a hands-on role requiring strong statistical judgment, practical modeling experience, and the ability to translate analytical findings into clear recommendations.

The successful candidate will work closely with data science, data engineering, and business stakeholders throughout the full modeling lifecycle, from exploratory analysis and model development to deployment, documentation, and handoff.

Key Responsibilities

• Develop, evaluate, and improve forecasting models using Python.
• Establish appropriate baselines and compare alternative modeling approaches.
• Design rigorous time-based backtesting and model-validation frameworks.
• Develop methods for handling limited historical data, changing patterns, and structural shifts.
• Produce prediction intervals and other measures of forecast uncertainty.
• Identify, test, and monitor potential forecast drivers.
• Develop configurable scenario-planning and sensitivity-analysis capabilities.
• Create model diagnostics and early-warning indicators.
• Write modular, tested, maintainable, and well-documented code.
• Collaborate with data engineering on production pipelines, model tracking, and automated forecast runs.
• Explain model results, assumptions, limitations, and changes to technical and non-technical stakeholders.
• Support technical documentation, knowledge transfer, and final solution handoff.
  
  Required Qualifications
• Five or more years of professional experience in data science, applied statistics, econometrics, forecasting, or a related field.
• Strong practical experience developing forecasting or predictive-modeling solutions.
• Advanced Python and SQL skills.
• Strong knowledge of regression, time-series methods, feature engineering, residual analysis, and uncertainty estimation.
• Experience designing rolling or time-based backtests and preventing data leakage.
• Ability to distinguish meaningful predictive signals from unstable or spurious correlations.
• Experience developing production-quality analytical code using version control and standard software-development practices.
• Strong analytical communication and stakeholder-management skills.

• Ability to work independently and deliver within a defined project timeline.
   

  Preferred Qualifications

• Experience developing scenario-planning or decision-support tools.
• Experience working with small historical samples or significant changes in underlying data patterns.
• Familiarity with Microsoft Fabric, Azure, MLflow, or comparable cloud-based analytics platforms.
• Experience productionizing forecasting models and implementing ongoing performance monitoring.
• Experience presenting analytical findings to Finance or senior leadership.

We are DRCT — a travel-tech product company building SaaS solutions for the aviation industry. We help travel agencies and airlines access flight content more easily, automate workflows, and increase profitability through modern technology.
 

Since 2016, we’ve grown from a Ukrainian startup into an international group of companies operating across Poland, Saudi Arabia, the Baltics, and other European markets.
 

Now we are looking for someone to join our team and take an active role in growing our presence in the Polish market.
 

What you will do:
 

• Learn DRCT products and how the aviation industry works.
• Proactively reach out to travel agents (outbound) and schedule demos.
• Work with email sequences and handle objections.
• Present the product to potential clients and drive contract signings.
• Onboard new clients.
• Persuade clients to start actively using the product.
• Support clients with any ongoing issues they may have.
• Upsell current partners to connect new channels and use other DRCT products.
   

Requirements:
 

• Polish advanced speaking skills: 
  You can confidently communicate with clients in Polish and clearly deliver value.
• Based in Warsaw:
  You are currently located in Warsaw and available for in-person meetings with customers.
• 1-2 years of experience in outbound sales:
  You know where to find leads, how to approach them, and feel confident in outbound — it motivates you rather than drains you.
• Strong ownership mentality: 
  You`re able to take responsibility for your actions, leads, and performance. You care about the final result, not just completing tasks.
• Active and high-energy: 
  You are easy to talk to, build rapport quickly, and bring positive, confident energy into every interaction.
• Interested in the aviation field:
  You are curious about the aviation industry, care about what you sell, and are ready to learn a complex product domain.
• Fast learner and self-educator:
  You quickly deep dive into new topics, independently search for answers, and adapt fast in complex environments.
• Highly responsible and disciplined:
  You can take responsibility and pay attention to detail.
• Communicative and empathetic:
  You can deeply understand the problems each client is facing and address them with a personalized approach.
   

Will be a big plus:
 

• Ukrainian advanced speaking skills.
• Passion for startups and technology.
• Experience in the aviation ticketing field (GDS, NDC).
   

What We Offer
 

• Enjoy a remote-friendly role with the possibility to work remotely, participate in industry events, meet clients in person, and use our co-working space in Warsaw whenever needed.
• Small, agile team — work in a fast-growing company where your ideas truly matter.
• No corporate BS — we focus on efficiency, results, and innovation instead of endless meetings and bureaucracy.
• Unlimited earning potential — with our top-tier bonus system, you can double your base salary. The more you sell, the more you earn!
• Results-focused environment — we prioritize performance over hours. You have the flexibility to control your working hours, as long as you're available for team communication when needed.
• Learning & development support — we cover courses and other learning opportunities that help you grow.
• Fast-track career growth — a clear path to managerial roles for top performers.
• Equipment provided when needed — laptop, power banks, and other work essentials to help you stay productive.
• Team buildings and corporate events — we make time to celebrate wins and spend quality time together.
• Work-life balance — enjoy 24 calendar days of vacation, public holidays, and 7 sick days, with no medical certificate required.
   

Join us and help reshape the future of airline ticket distribution!

Promin Apps is a product company with global ambitions. We build apps for Tier-1 markets that help thousands of people improve their health, well-being, and quality of life.

As we continue to grow, we’re looking for an Accounting Specialist to help keep our financial operations running smoothly and efficiently.
 

Why this role?

• Product with purpose: Yogio — a product that supports people’s well-being through expert-designed programs and a deeply personalized experience. It is rated 4.7/5 on Trustpilot, with users regularly sharing how it has positively impacted their health and lives.
• International scope: Take ownership of accounting and treasury operations across multiple international entities.
• Room to grow: Expand your ownership and influence as the company continues to scale.
• High ownership: Thrive in a flat, data-driven culture where strong ideas matter more than hierarchy.

• Fast-moving environment: Move quickly, make an impact, and work with minimal bureaucracy.

   

What you’ll do
 

Accounting & Record-Keeping:

• Maintain accurate and up-to-date financial records in ERP systems (e.g. QuickBooks, Xero, or similar);
• Post journal entries, reconcile accounts, and support month-end closing processes;
• Process and track accounts payable and receivable;
• Maintain supporting documentation for all financial transactions;
• Assist in preparation of financial reports and management accounts;
• Support external accountants and auditors with required documentation and data.

Treasury & Payments (we’ll teach you if you don’t have any previous experience in this area):

• Execute and monitor outgoing payments across multiple banks, EMIs, and payment platforms;
• Ensure all payments are processed accurately and on time;
• Manage cash balances across legal entities, bank accounts, and currencies;
• Reconcile transactions and maintain accurate payment records;
• Open and maintain corporate bank and EMI accounts;
• Coordinate with banks, EMIs, and payment providers on operational and compliance matters;
• Support treasury reporting and cash flow visibility for the finance team;
• Assist with KYC, onboarding, and compliance-related requests from financial institutions.
   

About you

• 2+ years of experience in Accounting, Finance Operations or a similar combined role;
• Experience in IT, fintech, e-commerce business environment;
• Hands-on experience with ERP or accounting systems (QuickBooks, Xero, NetSuite, or similar);
• Strong Excel / Google Sheets skills;
• High attention to detail and accuracy;
• Structured, organized, and able to work independently;
• Openness to AI, automation, and process improvement;
• English B1+.
   

Nice to have

• Experience managing payments and banking operations;
• Experience with payment reconciliation, transaction tracking, and journal entries;
• Ability to work across multiple legal entities, accounts, and currencies;
• Experience EMI platforms (Revolut Business, Wise, Payoneer, or similar);

• Background in international or multi-entity accounting.

   

What we offer

• Fully remote work with flexible hours (start 09:00–11:00, finish 18:00–20:00);
• Competitive salary with regular performance reviews;
• Standard benefits (vacation, sick leave) and access to a corporate library;
• Opportunity to work in a fast-growing international digital business;

• Collaborative, low-bureaucracy environment with a strong focus on innovation.

   

Ready to help build reliable and scalable treasury operations behind a growing global product business? Apply now and join us on this journey.

Promin Apps is a product company with global ambitions. We build apps for Tier-1 markets that help thousands of people improve their health, well-being, and quality of life.

As we continue to grow, we’re looking for an Accounting & Treasury Specialist to help keep our financial operations running smoothly and efficiently.

You’ll work across both accounting and treasury, managing payments, supporting international financial operations, maintaining accurate records, and helping us build scalable finance processes. This is a hands-on role with real ownership, broad exposure across the finance function, and the opportunity to grow alongside an ambitious international business.
 

Why this role?

• Product with purpose: Yogio — a product that supports people’s well-being through expert-designed programs and a deeply personalized experience. It is rated 4.7/5 on Trustpilot, with users regularly sharing how it has positively impacted their health and lives.
• International scope: Take ownership of accounting and treasury operations across multiple international entities.
• Room to grow: Expand your ownership and influence as the company continues to scale.
• High ownership: Thrive in a flat, data-driven culture where strong ideas matter more than hierarchy.
• Fast-moving environment: Move quickly, make an impact, and work with minimal bureaucracy.
   

What you’ll do
 

Accounting & Record-Keeping:

• Maintain accurate and up-to-date financial records in ERP systems (e.g. QuickBooks, Xero, or similar);
• Post journal entries, reconcile accounts, and support month-end closing processes;
• Process and track accounts payable and receivable;
• Maintain supporting documentation for all financial transactions;
• Assist in preparation of financial reports and management accounts;
• Support external accountants and auditors with required documentation and data.
   

Treasury & Payments:

• Execute and monitor outgoing payments across multiple banks, EMIs, and payment platforms;
• Ensure all payments are processed accurately and on time;
• Manage cash balances across legal entities, bank accounts, and currencies;
• Reconcile transactions and maintain accurate payment records;
• Open and maintain corporate bank and EMI accounts;
• Coordinate with banks, EMIs, and payment providers on operational and compliance matters;
• Support treasury reporting and cash flow visibility for the finance team;
• Assist with KYC, onboarding, and compliance-related requests from financial institutions.
   

About you

• 2+ years of experience in Accounting, Treasury, Finance Operations or a similar combined role;
• Experience in IT, fintech, e-commerce business environment;
• Hands-on experience with ERP or accounting systems (QuickBooks, Xero, NetSuite, or similar);
• Experience managing payments and banking operations;
• Experience with payment reconciliation, transaction tracking, and journal entries;
• Strong Excel / Google Sheets skills;
• Ability to work across multiple legal entities, accounts, and currencies;
• High attention to detail and accuracy;
• Structured, organized, and able to work independently;
• Openness to AI, automation, and process improvement;
• English B1+.
   

Nice to have

• Experience EMI platforms (Revolut Business, Wise, Payoneer, or similar);
• Familiarity with KYC, AML, and corporate banking compliance processes;
• Experience with accounts payable/receivable automation tools;
• Background in international or multi-entity accounting.
   

What we offer

• Fully remote work with flexible hours (start 09:00–11:00, finish 18:00–20:00);
• Competitive salary with regular performance reviews;
• Standard benefits (vacation, sick leave) and access to a corporate library;
• Opportunity to work in a fast-growing international digital business;
• Collaborative, low-bureaucracy environment with a strong focus on innovation.
   

Ready to help build reliable and scalable treasury operations behind a growing global product business? Apply now and join us on this journey.

Description

The candidate will be part of an Agile/Scrum-based team working on a full lifecycle project supporting the warehouse services segment. The project aims to enable an online representation of facilities and their configurations.

Our client is a leader in innovative warehouse automation solutions, leveraging advanced robotics and proprietary software to optimize operations and transform supply chains. With a talented and diverse team, they deliver modular and scalable solutions that make efficient use of existing space while maximizing throughput.

We are looking for individuals who are passionate about automation and approach challenges with creativity and a commitment to excellence. If you are eager to contribute to groundbreaking solutions that redefine warehouse operations, we invite you to join this dynamic team.

Requirements

• 6-8 years software engineering experience with a full-stack capability.
• Technical Proficiency: Strong expertise in C#/.Net
• Frontend Expertise: Good frontend knowledge preferably with Vue.js or React.js, Next.js
• Experience with unit and integration testing.
• Experience with building and deploying microservices.
• Strong understanding of software engineering best practices.
• Experience with Git-based workflows and CI/CD pipelines.
• Ability to write clean, maintainable, and well-structured code.
• Practical experience with MongoDB.
• Solid understanding of object-oriented programming, clean code principles, and common software design patterns.
• Experience designing and developing RESTful APIs.
• Hands-on experience with AI powered development workflows and tools like Cursor, Claude Code or Codex and ability to use them effectively in maintaining code quality, security, and engineering best practices.
• Good communication, problem-solving, and analytical skills.
• Upper-intermediate or higher English level (written and spoken).

Nice to have:

• Familiarity with containerized environments (Docker, Kubernetes).
• Understanding of messaging systems (RabbitMQ or Kafka) is a plus.
• Knowledge of Revit/AutoCAD/SolidWorks.
• Experience working with three.js (or any game development experience)
• Hands-on experience with GCP (preferred)/Azure/AWS.
• Experience building agentic workflows in production environments.

Job responsibilities

• Active participation in Agile ceremonies (daily, grooming and planning sessions) and development processes (estimation effort, coding, testing, debugging, code reviews)
• Work independently on complex backend features while collaborating closely with other engineers.
• Take ownership of end-to-end feature development, delivering tasks from initial requirements through implementation and completion across both backend and frontend.
• Write clean, maintainable, and testable code, including appropriate unit and integration tests.
• Support existing microservices-based solution with vue.js frontend, deployed on multiple k8s clusters.

• Ручне тестування фронтенду (веб і десктоп) та бекенду (API);
• Створення тестової документації (тест-кейси, чек-листи) для забезпечення якості релізів;
• Виявлення, опис і супровід багів у Azure DevOps, взаємодія з командою розробки;
• Оновлення клієнтських середовищ після виходу нових релізів;
• Участь у Scrum-процесах, постійне професійне зростання та командна співпраця.
• Можливість поступового залучення до автоматизації: запуск та аналіз існуючих автотестів (C#), а згодом – участь у їх розширенні за підтримки команди.

• Досвід у тестуванні ПЗ від 1 року;
• Знання теорії тестування, SDLC/STLC;
• Навички роботи з Checklist, Test Cases, Bug Reports;
• Досвід роботи з REST API (DevTools, Postman), розуміння HTTP/HTTPS;
• Досвід роботи з базами даних SQL/NoSQL (MSSQL, PostgresSQL, MongoDB);
• Досвід роботи у Scrum-команді;

• Базове розуміння C# (знання синтаксису, типів даних, принципів ООП) або досвід написання простих скриптів;
• Розуміння принципів автоматизації тестування та бажання розвиватися в Automation QA (.NET стек) ;
• Досвід роботи з Git (вміння робити pull, commit, працювати з гілками)
• Розуміння принципів WebSocets / SignalR
• Вміння читати та аналізувати логи бекенду / мережеві запити.

• Define requirements for test environments, test data, resources, and toolsI
• Dentify areas suitable for test automation and collaborate with SDETs and developers to implement it
• Create, estimate, prioritize, and execute test plans and test cases
• Maintain clear and up-to-date QA documentation (test cases, checklists, supplemental product information)
• Apply risk-based testing to focus effort on high-impact and high-risk areas
• Own feature and release sign-off from the QA perspective
• Own reporting of test results, risks, and quality metrics to stakeholders
• Ensure compliance with QA processes, standards, and best practices
• Perform exploratory, functional, regression, and integration testing as needed
• Collaborate closely with product managers, developers, and designers to clarify requirements and acceptance criteria, and to identify gaps, edge cases, and testability issues early
• Drive continuous improvements in QA processes and tooling
  

• 3+ years of experience in QA for web-based applications
• Experience contributing to automated tests or maintaining existing test suites (UI and/or API)
• Testing expertise: functional, regression, integration, exploratory, smoke, sanity, and UAT
• API testing: experience testing REST-based APIs (including validation of requests/responses, error handling, and data flows)
• UI testing: ensuring quality of React-based frontends across multiple browsers and devices
• Non-functional testing: performance, usability, and basic security testing 
• Agile delivery: experience working in Agile/Scrum/Kanban; active participation in grooming, planning, reviews, and retrospectivesTechnical skills: programming in Java/TypeScript/Python; Linux (confident command-line user); SQL; familiarity with Docker
• Collaboration tools: Jira, Confluence, Xray, TestRail
• Soft skills: strong teamwork and self-management; ability to work autonomously; ability to work effectively across multiple products within the same team and within several teams in case of need; sharing knowledge and best practices with team members; effective communication with the ability to influence technical discussions
• Mindset: curiosity and willingness to learn new technologies and contribute to improving QA and engineering practices

• Paid vacation and sick leave
• The opportunity to work in a dynamic, multicultural team of professionals driven by a shared passion for product innovation and real impact
• A flat structure with no micromanagement and full ownership of your work
• A remote-first culture with flexible working hours

We are looking for an experienced and proactive Senior Project Manager to join our team at Dataforest and lead a long-term, high-scale FinTech project.

About the Project:
Our client is building a powerful B2B SaaS platform designed to revolutionize chargeback management, featuring enterprise-grade API integrations (Ethoca, Verifi), seamless payment processor connections (Stripe, Shopify, Braintree), and real-time dispute alerts. We are actively developing and scaling multiple product streams, including Business Health, Dispute Management, and others.

    You'll be a great fit if you have:

• 5+ years of PM experience, specifically in an IT outsourcing company (must-have).
• Domain expertise: Mandatory experience in FinTech / Payments.
• English level: C1 (Advanced) — strong written and spoken communication skills.
• Skills: Excellent ability to context-switch between dynamic tasks and effectively manage multiple teams/streams.
• Web Dev & Methodology: Proven experience managing web development projects; strong expertise in Agile/Scrum, Kanban, and Waterfall methodologies.
• Planning & Execution: Strong knowledge of project planning, estimation, and defining success metrics.
• Track record of managing teams of 20+ members.

• Documentation & Tools: Deep understanding of project documentation and hands-on experience with task tracking systems (Jira, Confluence, etc.).
   

  Will be plus:

• Domain expertise: Mandatory experience in FinTech / Payments.
   

     What you’ll do:

• Lead a large-scale project: Coordinate up to 30 team members structured into up to 10 autonomous sub-teams.
• Drive & improve AI-driven SDLC: Manage, optimize, and take full initiative in improving project delivery processes using modern AI tools and practices.
• Resource & Capacity Management: Plan and document project objectives, timelines, tasks, and work assignments while taking full ownership of team capacity and resource allocation.
• Define and track project success metrics.
• Set tasks for team members (developers, designers, QAs, and other specialists).
• Stakeholder Management: Maintain full, effective interaction with the development team, key clients, and external 3rd-party providers/integrations (e.g., Visa, Mastercard, payment gateways, etc.).
  
  We ensure your growth with:
• Competitive salary fixed in USD
• Flexible working schedule and fully remote work format
• Paid vacation days and sick leave days 
• Personal and professional development opportunities
• Participation in building innovative projects from scratch using modern technologies
• Team-building activities and corporate events
• English classes and educational events.

Requirements:

• Confident understanding of On‑page, Off‑page, and Technical SEO
• 1–2 years of experience as an SEO specialist
• Experience independently managing SEO projects
• Ability to conduct technical audits and identify growth opportunities
• Experience working with Google Search Console, GA4, Ahrefs / Seranking, Screaming Frog / Netpeak Spider
• Ability to work with semantics: collection, clustering, prioritization
• Understanding of link‑building logic (anchor lists, strategy, placement control)
• Strong skills in Excel / Google Sheets
• Basic knowledge of HTML and understanding of CMS logic (WordPress or similar)
• Understanding of Google algorithms and E‑E‑A‑T principles
• Experience in task setting and quality control of completed work

Will be plus

• Experience mentoring or training Junior SEO specialists
• Experience managing small teams (1–3 people)
• Experience working with PBNs and drop‑domains
• Experience automating reporting (API, Apps Script, etc.)
• Experience in the iGaming / affiliate niche
• Experience working with international markets

Responsibilities:

• Independent management of part of the SEO projects
• Oversight of tasks performed by Junior SEO specialists
• Quality control of completed tasks (semantics, technical specifications, link placements, reports)
• Training Junior specialists to work with tools and internal processes
• Explaining task logic from scratch
• Participation in the development and adjustment of SEO strategies
• Conducting technical and content audits
• Creating and overseeing the execution of the content plan
• Monitoring the link‑building strategy and donor quality
• Analyzing traffic and ranking dynamics
• Preparing project reports
• Participating in presale analyses for new projects

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

We're looking for a CRM Channels & Integrations Manager who will take full ownership of our direct communication channels: SMS, WhatsApp, Telegram, Push Notifications, and IVR.

This is a highly operational and technical role sitting at the intersection of vendor management, API integrations, and CRM operations.

You'll be responsible for the entire lifecycle of communication providers: sourcing vendors, negotiating commercial terms, integrating them into Smartico, monitoring channel health, optimizing costs, and ensuring maximum delivery performance.

Our primary market is India, where communication channels require continuous attention due to changing provider quality, pricing fluctuations, OTP traffic, and strict regulatory requirements. This is not a "set it and forget it" role—you'll own these channels end-to-end.

You'll also become the technical owner of provider integrations within the CRM department. Working with REST APIs, Postman, webhooks, and API documentation will be part of your daily routine—not tasks delegated to developers.

Responsibilities

Vendor Management

• Source and evaluate new communication providers for SMS, WhatsApp, Telegram, Push, and IVR.
• Compare providers based on:
  • GEO coverage
  • pricing
  • throughput (messages per minute)
  • API quality
  • reliability
  • vendor reputation.
• Negotiate commercial terms and improve pricing.
• Maintain an internal registry of tested providers and routes.
• Support vendor agreements together with the Legal team.

Technical Integrations

• Own the full provider integration process.
• Test provider APIs using Postman.
• Configure and validate webhooks.
• Integrate providers into Smartico.
• Conduct end-to-end testing before production launch.
• Launch marketing A/B tests to validate new communication channels.
• Create and manage integration requests with Smartico when native development is required.
• Troubleshoot:
  • failed deliveries
  • callback issues
  • API failures

  • message delivery inconsistencies.

     

Channel Operations

Monitor channel performance daily using:

• Smartico Data Studio
• Provider dashboards
• Firebase (Push)
• Local testing devices

You'll be responsible for:

• monitoring fail rates and delivery quality;
• OTP traffic monitoring and fraud prevention;
• controlling sending limits and caps;
• monitoring provider balances;
• invoice reconciliation;
• communication channel budgeting;
• optimizing communication costs.

Incident Management

• Respond quickly to incidents such as:
  • delivery failures;
  • blocked sender IDs;
  • provider outages;
  • OTP attacks and SMS pumping.
• Escalate critical incidents to the CRM Lead.
• Prepare post-mortem reports and preventive action plans.
• Keep Product, CRM and CVM teams informed about major channel issues.

Cross-functional Collaboration

• Consult Product and CRM teams on communication channels and webhook configuration.
• Support IVR routing and communication flows.
• Prepare regular reports on channel performance, costs and improvements.

What We're Looking For

• Proven experience working with SMS aggregators, WhatsApp Business Providers (BSP), or similar communication providers at scale.
• Experience managing multiple vendors and negotiating pricing.
• Hands-on experience with:
  • REST API
  • Postman
  • Webhooks
  • API documentation.
• Ability to independently integrate providers without relying on developers.
• Understanding of communication channel economics:
  • message pricing
  • delivery quality
  • conversion
  • ROI.
• Experience monitoring large-scale communication channels.
• English sufficient for daily written communication with international vendors.

Nice to Have

• Experience in iGaming, Betting, or Online Gambling.
• Experience working with Smartico or similar CRM/CDP platforms.
• Experience with Firebase Cloud Messaging (FCM).
• Experience with Telegram bots and marketing channels.
• Experience with IVR integrations.
• Experience working with OTP traffic and understanding SMS pumping or artificial traffic attacks.
• Experience with the Indian market.

What We Offer

💻 Fully remote work from anywhere in the world.

⚡ Fast decision-making with minimal bureaucracy.

🤝 A collaborative team of professionals passionate about building great products.

📈 Support from experienced leaders who genuinely invest in your professional growth.

🏖 20 paid vacation days, 5 additional paid days off, and paid sick leave.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We are looking for a Retention Manager with hands-on experience working specifically with VIP players in Tier-1 GEOs to join our iGaming product focused on the Australian market.

The main focus of this role is VIP Retention. You will be responsible for understanding VIP player behaviour, developing personalized retention strategies and promotional mechanics, identifying growth opportunities, and driving player engagement, retention, and LTV.

This is not a direct VIP Account Management role. You will not be responsible for communicating with VIP players directly — this is handled by our VIP Account Manager. Your focus will be on VIP retention strategy, CRM mechanics, promotions, segmentation, and analytics.

Key Responsibilities

• Segment the customer base and develop retention and remarketing strategies for VIP players.
• Plan and manage CRM calendars and promotional activities.
• Develop personalized bonus and retention mechanics for the VIP segment.
• Plan and launch email campaigns and other CRM communications.
• Prepare technical briefs for designers and copywriters.
• Conduct A/B tests of CRM campaigns, promotions, and communication mechanics.
• Analyze VIP player behaviour and the performance of retention activities.
• Monitor key metrics, including Retention Rate, Churn Rate, GGR, NGR, and LTV.
• Identify growth opportunities and develop hypotheses to increase VIP engagement and retention.
• Prepare regular reports and actionable recommendations for CRM optimization.
• Analyze existing campaigns and continuously improve retention mechanics.
• Work closely with VIP Account Management, CRM, Analytics, Marketing, Design, and Content teams.
• Own projects end-to-end, from defining the objective and hypothesis to launch, performance analysis, and optimization.
• Leverage AI tools and chatbots to improve CRM processes and campaign efficiency.

Requirements

• 1+ year of experience in Retention / CRM, preferably within iGaming or betting.
• Proven hands-on experience working with VIP players in Tier-1 GEOs.
• Strong understanding of VIP player behaviour and retention strategies.
• Experience developing and implementing retention and remarketing strategies.
• Strong understanding of key iGaming metrics: GGR, NGR, Retention, Churn, and LTV.
• Strong analytical and strategic thinking.
• Data-driven mindset with the ability to analyze data, identify patterns, and make informed decisions.
• Experience with CRM systems and automation platforms such as Customer.io, Optimove, Xtremepush, or similar.
• Experience with segmentation, onboarding, lifecycle communications, and CRM mechanics.
• Ability to independently plan and launch CRM campaigns.
• Experience with analytics tools, including Google Analytics.
• Strong written communication skills and confident English.
• High level of ownership, initiative, and engagement.

Nice to Have

• Experience working with the Australian market.
• Extensive experience with VIP retention in Tier-1 GEOs.
• Experience working with large customer databases.
• Background in iGaming / betting / online casino.
• Experience with chatbots and AI tools.
• Strong reporting and data visualization skills.
• Basic understanding of statistics and experimentation.

🎯 What Success Looks Like

You will take ownership of the VIP Retention direction, understand player behaviour, develop and test hypotheses, launch personalized retention mechanics, measure their impact, and continuously optimize performance.

Success in this role will be measured not by the number of campaigns launched, but by the real business impact of CRM activities on VIP engagement, retention, and LTV.

We're looking for an experienced Email Deliverability Specialist to take full ownership of our email channel and become the go-to expert for everything related to its stability, scalability, and performance.

This is not a traditional Email Marketing Manager role focused on launching campaigns. Instead, you'll own email as a critical product: managing domain and IP reputation, deliverability, infrastructure, and ensuring sustainable growth of our sending volumes.

Our current stack:

• Smartico — CRM/CDP and customer journey orchestration
• Mailgun — Email Service Provider (ESP)

As our business continues to grow rapidly, email volumes will increase significantly. We're looking for someone who knows how to scale responsibly by maintaining domain reputation, warming up infrastructure, keeping databases healthy, and continuously optimizing deliverability.

What We're Looking For

• Proven experience managing email deliverability at scale (hundreds of thousands of emails sent daily).
• Hands-on experience improving deliverability with measurable business results.
• Strong understanding of:
  • SPF
  • DKIM
  • DMARC
  • Domain & IP reputation
  • Gmail spam filtering mechanisms
• Experience warming up new domains and IPs.
• Experience recovering from blacklist incidents.
• Hands-on experience with ESP platforms (Mailgun is a strong advantage).
• Strong knowledge of Postmaster tools and deliverability monitoring.
• Analytical mindset with the ability to identify root causes rather than treating symptoms.
• English level sufficient for written communication with providers and blacklist services.

Nice to Have

• Experience in iGaming or Online Gambling.
• Experience with Smartico, Optimove, FastTrack, or similar CRM/CDP platforms.
• Experience scaling email traffic several times while maintaining deliverability.
• Understanding of the Indian market and Gmail-heavy user bases.

Responsibilities

Deliverability & Infrastructure

• Own domain and IP reputation management.
• Warm up new domains and IP addresses.
• Restore reputation after deliverability incidents.
• Manage IP pools and rotation in Mailgun.
• Monitor blacklists, investigate root causes, submit delisting requests, and prevent future issues.
• Maintain target KPIs

Database Management

• Maintain database hygiene using ZeroBounce or similar validation tools.
• Manage segmentation strategies and legacy audience policies.
• Configure sending caps and throttling rules.
• Prioritize traffic toward active and high-value customer segments.

Monitoring & Incident Management

• Monitor channel health daily using:
  • Google Postmaster Tools
  • Mailgun Optimize
  • MXToolBox
  • Smartico Data Studio
  • Automated Slack alerts
• Respond quickly to incidents such as:
  • Open Rate drops
  • Deliverability degradation
  • Domain/IP blacklisting
  • Large-scale delivery failures
• Prepare post-mortem reports and preventive action plans.
• Keep the CRM Lead and stakeholders informed about channel performance and incidents.

Channel Development

• Evaluate and onboard new email providers when needed.
• Consult CRM and Product teams on email best practices.
• Manage the email channel budget and invoice reconciliation.
• Own the Trustpilot process from the CRM side.
• Prepare regular reports on channel performance and improvements.

What We Offer

💻 Fully remote work from anywhere in the world.

⚡ Fast decision-making and minimal bureaucracy.

🤝 A friendly, collaborative team passionate about building great products.

📈 Support from experienced leaders who genuinely care about your professional growth.

🏖 20 paid vacation days, 5 additional paid days off, and paid sick leave.

About the Role

We are looking for a Senior, hands-on Agentic AI Specialist to design, build, deploy, administer, govern, and support enterprise AI agents across the Microsoft ecosystem.

The role combines AI-agent development, Microsoft platform engineering, solution architecture, governance, and production support. You will own the full agent lifecycle - from architecture and development through testing, deployment, monitoring, support, continuous improvement, and retirement.

The ideal candidate is not only an AI developer, but a hands-on technical specialist who can design enterprise AI solutions, build them using Microsoft technologies, integrate them with business systems, and ensure they are secure, governed, reliable, and production-ready.

This is a full-time (100%) position for an initial six-month period, with the possibility of extension.

Key Responsibilities

AI Agent Development & Solution Architecture

• Design, build, test, deploy, and support enterprise AI agents using Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), Power Platform, and Dataverse.
• Develop both low-code and custom AI-agent solutions, including multi-step workflows and agentic applications.
• Integrate agents with Microsoft Graph, SharePoint, Teams, Dataverse, APIs, Azure services, and enterprise applications.
• Design reusable technical patterns, architectures, guardrails, and implementation standards for enterprise AI solutions.

• Optimise AI solutions for reliability, performance, security, and business value.

   

  Microsoft AI Platform Administration

• Administer and support Microsoft 365 Copilot, Copilot Studio, Agent 365, Power Platform, and related services.
• Manage agent configuration, permissions, publishing, monitoring, connectors, gateways, environments, and lifecycle processes.
• Support the organisational Agent Store and agent catalogue.

• Maintain operational documentation, administration procedures, and support runbooks.

   

  AI Governance, Security & Lifecycle

• Establish practical governance standards covering agent design, testing, evaluation, approval, publishing, monitoring, versioning, support, and retirement.
• Implement appropriate security, access-control, data-protection, compliance, and responsible-AI practices.

• Establish processes and guardrails that enable business teams to adopt AI agents safely and consistently.

   

  Production Support & Operations

• Provide hands-on L2/L3 support for AI agents, Copilot, Power Platform, and related Microsoft services.
• Troubleshoot platform, integration, configuration, access, security, and performance issues.
• Monitor reliability, usage, performance, and operational health of AI solutions.
• Support incident, problem, and change management processes.

• Coordinate technical escalations with Microsoft and other technology providers.

   

  Stakeholder Collaboration

• Translate business requirements into practical technical solutions.
• Work closely with business stakeholders, technical teams, Microsoft, and external vendors.
• Provide technical guidance and help delivery teams and business users adopt AI-agent capabilities.
• Work independently in an international and multicultural environment.

Required Qualifications

Knowledge and Technical Skills

• Strong hands-on experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry / Azure AI Foundry, Power Platform, and Dataverse.
• Strong understanding of agentic AI and generative AI, including agent architecture, orchestration, grounding, tool usage, evaluation, lifecycle management, and responsible AI.
• Experience building both low-code and custom AI agents and integrating them with Microsoft and third-party enterprise services.
• Practical experience with Microsoft Graph, SharePoint, Teams, APIs, Azure services, and enterprise applications.
• Understanding of enterprise AI governance, security, access management, compliance, monitoring, and production support.
• Ability to work across multiple technical areas: solution architecture, development, platform administration, governance, and operational support.
• Experience using AI-assisted development / rapid prototyping approaches while maintaining appropriate engineering, security, and quality standards.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.

Professional Experience

• 5+ years of professional IT experience in solution design, software development, platform administration, application support, or a related field.
• 2+ years of hands-on experience with Microsoft AI and Power Platform technologies, with strong practical experience in Copilot Studio, Microsoft 365 Copilot, Microsoft Foundry / Azure AI Foundry, and/or Power Platform.
• Proven experience designing, deploying, and supporting production AI agents, chatbots, copilots, or intelligent automation solutions.
• Experience providing enterprise L2/L3 support for business-critical platforms or applications.
• Practical experience with AI governance, agent lifecycle management, or enterprise platform operating models.
• Experience working independently with international stakeholders and technical teams.

Education & Language

• Bachelor's degree or equivalent in Computer Science, Information Technology, Software Engineering, Data Science, or a related field.
• Fluent English, both written and spoken.

Nice to Have

• Microsoft Agent 365 and/or Copilot Cowork experience.
• CI/CD for AI and Power Platform solutions using Azure DevOps or similar tools.
• Experience with Semantic Kernel, LangChain, Microsoft Agent Framework, or other agent orchestration frameworks.
• Experience with n8n or similar workflow automation platforms.
• Experience in large enterprise environments or international organisations.
• Relevant Microsoft certifications such as AI-102, MS-102, PL-200, PL-400, PL-600, Microsoft 365 Copilot certifications, or ITIL Foundation.
• Master's degree in a relevant field.