Jobs at Djinni

About Pozotron

Pozotron Studio is an AI-powered software suite designed to save hours in the audiobook, voiceover, and scripted audio production process. Pozotron’s tools significantly reduce production stresses and costs while increasing audio quality at the same time. Using state-of-the-art technology, Pozotron focuses on boosting efficiency and accuracy for professionals in scripted audio production—not replacing them with automation.

Our remote team spans Ukraine, USA, Canada, and more. We offer a flexible remote environment, competitive compensation, and a friendly, collaborative, and fast-growing team culture.
 

About The Role 

Pozotron is looking for a full-time Sales Development Representative to support our day-to-day Sales and Customer Success operations.

This is an operational, coordination-focused, and client-facing role, centered on supporting daily workflows and ensuring processes run smoothly as we scale. You will play a key role in keeping communication, demos, and CRM activities organized, consistent, and efficient.

The role is ideal for someone who is entrepreneurial, highly organized, detail-oriented, and a strong communicator, with a focus on execution and process reliability.

What You Bring
 

Required

•  2+ years of experience in sales development, customer success, or a similar customer-facing role.
• Advanced English proficiency (C1 or higher), both written and spoken.
• Native or Advanced Ukrainian proficiency, both written and spoken. 
• Experience working with CRM systems (HubSpot preferred).
• Experience conducting product demos, customer onboarding sessions, or client presentations.
• Strong interpersonal and communication skills, with the ability to engage confidently with international prospects, customers, and colleagues. 
• Excellent organizational and time management skills, with strong attention to detail and the ability to manage multiple priorities.
• Basic understanding of GDPR and data privacy best practices.
• We welcome applications from qualified professionals based in Ukraine or elsewhere in Europe who are available to work from 1 PM to 9 PM EEST.
   

Nice to Have

• Experience in SaaS or B2B technology sales.
• Familiarity with lead enrichment, contact research, and CRM data management.
• Experience working with international clients, particularly in North American and European markets.
•  Willingness and ability to attend international industry conferences, if conditions allow. 

What We Offer

• Competitive salary with quarterly individual and team performance bonuses (available after the 3-month probationary period).
• Working hours from 1 PM to 9 PM EEST.
• Fully remote work with a flexible and supportive team environment.
• Extended healthcare benefits (available after the probationary period).
• 10 days of paid vacation annually (available after the probationary period).
• Opportunities for personal and professional growth within a fast-growing tech company.

Responsibilities:

• Own customer cases end-to-end: clarify the issue, investigate, resolve, and keep the customer informed until closure.
• Investigate and reproduce issues in ShipHawk TMS and WMS by analyzing API requests and responses (JSON/XML), logs, and account configuration to find the root cause.
• Troubleshoot integrations with ERP and eCommerce platforms (e.g., NetSuite) and carriers, including rating, labels, shipping documents, and tracking.
• Resolve issues through configuration fixes, customer education, or workarounds. When a fix is not possible at your level, escalate through the defined process.
• Report confirmed defects to Engineering in Jira with clear reproduction steps, business impact, and supporting evidence (payloads, logs, screenshots).
• Document every interaction and action taken in Salesforce so any teammate can pick up the case.
• Meet team targets for response and resolution SLAs, case backlog, and customer effort (CES) scores.
• Use AI tools daily to analyze logs and payloads, research issues, draft responses, and automate repetitive tasks.
• Spot recurring issues and create or improve knowledge base articles and internal documentation, including content used by our support AI assistant.
• Share feedback with management on feature requests, product gaps, and customer pain points.
• Keep building your knowledge of ShipHawk products, shipping workflows, and triage practices.
• Help onboard new Technical Support team members and support teammates when needed.
• Other duties as assigned by management.
• Weekend monitoring: one weekend per month, during regular working hours. Both days.

Requirements:

• 3+ years in technical customer support, application support, or a similar technical role.
• Strong troubleshooting skills: comfortable reading JSON/XML payloads and logs and testing APIs with tools like Postman.
• Hands-on experience using AI at work: writing effective prompts, troubleshooting with AI, and automating everyday tasks.
• Excellent written and spoken English; able to explain technical issues clearly to non-technical customers.
• Critical thinking and close attention to detail; able to work through problems with limited context.
• Strong ownership and a sense of urgency; works independently with minimal direction.
• Good time management; stays effective and positive in a fast-paced, high-pressure environment.
• Fast learner, curious, and self-motivated.
• Experience with a ticketing system (Salesforce Service Cloud, Zendesk, Jira Service Management, or similar).
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems.

Nice to have:

• Experience with TMS and/or WMS software.
• Salesforce Service Cloud and Jira experience.
• NetSuite or other ERP integration experience.
• SQL skills.
• Basic code reading (Java, JavaScript, PHP, etc.).
• Familiarity with HTML, CSS, and SOAP web services.

In your application, share one example of how you’ve used AI to solve a work problem or automate a task.

Benefits We Offer:

• Flexible work schedule: choose your preferred shift — 11:00 AM, 12:00 PM, 1:00 PM, or 2:00 PM to 8:00 PM, 9:00 PM, 10:00 PM, or 11:00 PM (Kyiv time).
• $100/month for Health & Wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be passed to you.

Responsibilities:

• Develop new product features
• Fix bugs as they arise
• Ensure Merge Requests improve test coverage by adding new unit tests
• Document explanations of developed features/fixes in Merge Requests and corresponding tickets
• Document completed tickets for internal and external users
• Contribute high-quality code to backend and frontend projects
• Leverage AI-assisted development tools to improve engineering productivity, code quality, testing, debugging, and documentation

Requirements:

• 6+ years developing software in a commercial environment
• 4+ years of Ruby development
• Experience with Ruby frameworks and libraries
• Experience with frontend frameworks (React)
• Experience building REST APIs, ideally using Grape
• Experience building integrations with third-party APIs via REST, SOAP, XML-RPC, etc.
• Solid experience building high-performance, reliable, and scalable services
• Hands-on experience using AI-powered development tools (e.g., GitHub Copilot, Cursor, Claude Code, or similar) as part of the software development lifecycle
• English — B2 (Upper-Intermediate) or higher

Bonus Points:

• WMS / Logistics domain experience
• Experience with ERP systems (NetSuite, Acumatica, Dynamics F&O/BC/NAV etc.)
• Experience with Elasticsearch
• Experience with Go, AWS, Docker, GitLab CI
• Experience with PHP, Java
• Experience with .Net

Benefits We Offer:

• $100/month for Health & Wellness expenses
• $500/year for medical expenses
• 20 PTO days
• Top-level hardware of your choice; ownership will be passed to you

Ready to join our team? Apply now!

We are looking for an experienced Finance Manager to take ownership of financial control, PSP reconciliation, settlements, and liquidity management within an international fintech and high-risk payments environment.

This is a hands-on role offering the opportunity to build and develop the PSP Financial Control function from scratch, improve financial processes, and ensure accurate reporting and efficient payment operations.

Key Responsibilities

• Manage daily PSP reconciliation and settlement processes across multiple payment providers.
• Monitor liquidity, balances, and cash flows across PSP, bank, and EMI accounts.
• Track and control PSP fees, chargebacks, rolling reserves, and settlement schedules.
• Prepare and validate financial reports, ensuring accurate payment-related data.
• Investigate and resolve financial discrepancies with internal teams and PSP partners.
• Support financial audits, internal controls, and compliance requirements.
• Identify opportunities for process improvement and automation.
• Participate in reviewing PSP agreements, settlement terms, and fee structures.
• Help establish and develop the PSP Financial Control function.

Requirements

• 3+ years of experience in financial control, accounting, reconciliation, or finance within PSPs, fintech, iGaming, or high-risk payments.
• Strong understanding of payment processing, reconciliation, settlements, and liquidity management.
• Hands-on experience with PSP financial operations, including fees, chargebacks, and rolling reserves.
• Experience monitoring financial flows across PSP, bank, or EMI accounts.
• Strong attention to detail, problem-solving skills, and an ownership mindset.
• Ability to work independently and collaborate with cross-functional teams.
• English B2+.

Nice to Have

• Previous experience in iGaming or high-risk fintech.

• Experience working with multiple PSPs.

   

What the Company Offers

• Fully remote working environment.
• Flexible working hours 
• 20 days of paid annual vacation.
• 10 days of paid sick leave.
• Paid national public holidays.
• Opportunity to build and develop the PSP Financial Control function and team from scratch.
• Role with real ownership, autonomy, and impact.
• Participation in international fintech and payments conferences.
• Professional development and career growth opportunities.

We are the creators of a new fintech era!

Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life. WhiteBIT is a global team of more than 1,500 professionals united by a shared vision of shaping the future.

We are building our own blockchain ecosystem to ensure maximum transparency and security for over 8 million users worldwide. Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.

Our official partners include Juventus, FC Barcelona, Lifecell, FACEIT, and VISA.

Requirements:

• 10+ years of experience in software engineering, infrastructure, and/or cloud environments.
• 5+ years in hands-on senior technology leadership roles (CTO, VP Engineering, Head of Engineering, IT or SRE).
• Strong experience in at least 2 of 3 areas: digital asset/custody/KMS/MPC/HSM infrastructure; trading/FinTech infrastructure and APIs; cloud automation/AWS/Kubernetes/multi-region DR.
• Experience working with structured control or regulatory frameworks such as ISO 27001, PCI DSS, SOC 2, DORA, or financial-services requirements.
• Hands-on ability to review architecture, lead major incidents, challenge technical decisions, and produce audit-ready technical documentation.
• EU citizenship or valid work authorization and willingness to travel regularly to Vienna.

Responsibilities:

• Platform Architecture & Boundary Control: Own the EU entity’s technology architecture and establish clear control boundaries between Group services and local infrastructure.
• Custody, Key Management & APIs: Oversee relevant digital asset custody, KMS, APIs, Travel Rule integrations, on-chain monitoring, and nodes.
• ICT Operations & Asset Management: Maintain the ICT asset inventory, patching/vulnerability remediation, and appropriate technical/security logging.
• SDLC & Release Controls: Establish secure SDLC processes, CI/CD security controls, environment separation, and deployment approval gates.
• Incident Management & BCM/DR: Lead major technology incidents, BCP/DR testing, failover exercises, and technical root-cause analysis.
• Team & Vendor Management: Build and lead the local Engineering/DevOps/SRE/IT Operations capability and oversee relevant technical vendors.

Working terms

Immerse yourself in Crypto:

• Master cutting-edge technologies and become an expert in the most innovative industry.

Work with the Fintech of the Future:

• Develop your skills in digital finance and shape the global market.

Take Your Professionalism to the Next Level:

• Gain unique experience and be part of global transformations.

Drive Innovations:

• Influence the industry and contribute to groundbreaking solutions.

Join a Strong Team:

• Collaborate with top experts worldwide and grow alongside the best.

Work-Life Balance & Well-being:

• Modern equipment.
• Comfortable working conditions and an inspiring environment to help you thrive.
• 25 business days of paid leave.
• Additional days off for national holiday

For this position, a minimum monthly salary in accordance with the Collective Agreement for Employees in Information and Consulting is foreseen. Overpayment in line with market standards, depending on your qualifications and professional experience, is intended.

About the Product & Team

Our client is an innovative, fast-growing tech startup developing a next-generation AI agent for autonomous browser and web workflow automation. The platform leverages modern LLMs to dynamically inspect web interfaces, generate resilient Playwright automation scripts, and execute complex, repetitive browser tasks for businesses across the US.

• This is a new area within the scope of software engineering, but we believe the current positions will be suitable for Automation QA professionals. 

You will be joining a lean, engineering-driven team where your work directly shapes the core AI product, solves real-world customer automation challenges, and drives the adoption of agentic AI systems.

Role Overview

We are seeking a proactive Forward Deployed Engineer to help international clients integrate, optimize, and scale this AI-driven browser automation agent. In this role, you will sit at the intersection of customer-facing technical integrations, prompt engineering, and script troubleshooting.

You will collaborate closely with the CTO to onboard new users, monitor agent execution, refine daily system prompts, and fine-tune generated automation scripts to ensure maximum reliability for end-user workflows.

Key Responsibilities

• Client Onboarding & Integrations: Guide clients through workflow setups, analyze their business processes, and troubleshoot integration bottlenecks (transitioning from async ticket analysis to leading live customer calls).
• AI Agent Optimization & Prompting: Daily monitoring of agent performance, identifying edge cases, and engineering/adjusting prompts to improve output accuracy.
• Script & Locator Troubleshooting: Review, debug, and manually adjust agent-generated Playwright automation scripts when complex dynamic web elements or DOM changes occur.
• Codebase Maintenance: Contribute to maintaining JavaScript-based core modules and supporting integration tools (~20–30% of total workload).
• Feedback Loop: Act as the technical bridge between customer workflows and product development to drive platform improvements.

Requirements

• Communication: C1 / Fluent English with confident verbal presentation skills and comfort leading live video calls with US/EU clients.
• AI & LLM Proficiency: Strong hands-on experience with LLMs, practical prompt engineering, and AI tools for debugging and automating workflows.
• Web Fundamentals: Solid understanding of the DOM tree, dynamic web elements, XPath, and CSS selectors.
• Technical Skills: Practical ability to read, understand, and debug JavaScript / TypeScript code.
• Time Flexibility: Ability to comfortably handle team and client calls during late afternoon/evening hours (up to 20:00–21:00 Kyiv time).

Nice to Have

• Hands-on experience with browser automation frameworks (Playwright).
• Background in QA Automation, Solutions Engineering, Technical Support (Tier 3), or Technical Customer Success.
• Familiarity with LLM function calling, structured outputs, or agentic workflows.

We OFFER:

• ​A fast-paced, highly professional, international team environment with a flat structure and rapid decision-making.
• ​Competitive compensation packages commensurate with your background and product portfolio.
• ​Flexible, remote-first workflow optimized for seamless global alignment.
• Medical Insurance in Ukraine and a Multisport program in Poland.
• Offices in Ukraine (Kyiv, Kharkiv) and Poland (Wroclaw) or Remote.
• Paid vacation, sick leave, and official holidays.
• Legal & Accounting services.
• The company provides all necessary equipment.
• English classes and Education reimbursement.

Key Responsibilities:

• Backend Development: Develop, optimize, and maintain robust backend applications using Python (Django is a plus).
• Microservices Architecture: Design and implement scalable, efficient microservices architectures to support business needs.
• Cloud Solutions: Leverage AWS services (e.g., ECS, EKS, Lambda, S3, RDS) to design, develop, and deploy cloud-based applications.
• Kubernetes Management: Work with Kubernetes (K8s) to deploy and manage containerized applications ensuring smooth and efficient operations.
• Performance & Reliability: Ensure backend systems maintain optimal performance, reliability, and security to meet business and customer requirements.
• Collaboration & Strategy: Work closely with cross-functional teams to define system architecture and drive technical strategies for product development.
• Troubleshooting & Optimization: Identify and troubleshoot complex issues, applying solutions to improve system efficiency and reduce downtime.

Requirements:

• Experience: 7+ years of professional experience in software development, with a strong focus on backend technologies.
• Technical Skills:
  • Proficiency in Python (Django experience is a bonus).
  • In-depth understanding of Kubernetes (K8s) for container orchestration and management.
  • Experience in developing and deploying cloud solutions using AWS services, including ECS, EKS, Lambda, S3, and RDS.
  • Strong background in microservices architecture and distributed systems.
• Database Knowledge: Experience working with both relational and NoSQL databases.
• Problem-Solving: Strong debugging skills and a deep understanding of performance optimization techniques.
• Team Player: Ability to collaborate effectively with other developers, product managers, and engineers to ensure the success of key projects.

Preferred Qualifications:

• Knowledge of continuous integration and continuous delivery (CI/CD) pipelines.
• Experience with containerization tools like Docker.
• Familiarity with DevOps principles and practices

We’re looking for an ambitious SMM Manager to join our in-house team and build the social media presence of a new international digital product from the ground up.
 

You’ll work with one product, one team and one clear goal: build a strong international brand and community from scratch.
 

📍 Prague / relocation
💻 Remote start during onboarding
🕒 Full-time, Monday–Friday, 09:00–18:00
 

What you’ll do

• Take ownership of the brand’s social media presence
• Develop and execute the SMM strategy and content plan
• Manage Instagram, Telegram and X
• Create and coordinate engaging, native content
• Launch promotional and community campaigns
• Analyze content performance, audience growth and engagement
• Monitor competitors and market trends
• Engage with the community and manage day-to-day communication
• Test new content formats and growth strategies
 

What we’re looking for

• 1+ year of commercial SMM experience
• Hands-on experience with Instagram, Telegram and/or X
• Strong understanding of social media growth and community engagement
• Experience with digital products, performance marketing or competitive online markets
• iGaming experience is a strong advantage, but not mandatory
• Ability to work with analytics: followers, reach, ER and other growth metrics
• English - B1+
 

What we offer

• Prague-based team / remote start
• Work on one international product, not multiple agency clients
• Opportunity to build the SMM direction from zero
• Full access to the tools and resources you need
• Real ownership and freedom to test your ideas
• Official employment
• Monday - Friday, 09:00–18:00
• Salary discussed individually based on experience
 

During the interview, we’ll ask you to show examples of accounts you managed personally and the results you achieved.

If you’re an SMM specialist who wants to build something rather than simply maintain existing accounts - we’d love to hear from you.
 

Send your CV and examples of your work.

We are looking for a hands-on CRM / Retention specialist, not a pure copywriter or technical Email Marketing specialist. You should be able to independently manage the full cycle: segmentation → offer → copy → flow → launch → analytics → optimization.

We are looking for a CRM / Retention Manager to join an international online product.
 

Responsibilities

• Create and write Email & SMS campaigns independently
• Build Welcome, Retention, Reactivation / Win-back and VIP flows
• Segment users by behavior and lifecycle stage
• Work with both existing and cold / external audiences
• Develop offers, promotions and engagement mechanics
• Build and optimize automated customer journeys
• Run A/B tests of copy, offers, CTAs, timing and sequences
• Analyze Conversion, Retention, Reactivation, Revenue and other CRM metrics
• Monitor competitors and identify new CRM opportunities
• Work with Marketing, Performance Marketing and Product teams
   

Requirements

• 1+ year of hands-on CRM / Retention / Lifecycle / Email & SMS experience
• Experience with both existing and cold audiences
• Experience building automated flows / journeys
• Ability to independently write strong Email & SMS copy
• Strong written English — B2+ minimum
• Experience with segmentation and A/B testing
• Data-driven approach and good analytical skills
• Experience with Braze, Klaviyo, Iterable, Optimove, Customer.io or similar platforms
• High level of independence and initiative
   

Will be a plus

• iGaming experience
• Experience with the US market
• VIP / high-value customer retention
• Promotional mechanics and offers
• Large customer databases
• Performance Marketing / Traffic Acquisition
   

Candidates should be ready to provide examples of Email/SMS they personally wrote and flows / journeys they built.

Conditions
 

📍 Prague, office-based
🏠 Remote start is possible during the onboarding period
🕒 Mon-Fri, 15:00-00:00 Prague time
📄 B2B contract
🏥 Income tax, medical and social insurance covered by the company
💰 Competitive salary based on experience and qualifications

We’re looking for someone to grow our revenue through third-party cross-sell offers. That means studying each product and its user journey, finding the moments where a related offer is genuinely useful, and placing products and services from partner companies there.

We don’t do cross-selling yet, so you’ll have the chance to build this revenue stream from scratch and later lead it.

Some of our sites:
vinclarity.com - vehicle history reports

thathome.com - property records
efaq.com - psychological, educational, and just-for-fun quizzes

Key Responsibilities

• Own the additional LTV generated through cross-selling, end to end
• Study our products and user journeys to find the points where third-party offers fit naturally
• Search for third-party services and affiliate networks whose offers are relevant to our users, assess the potential revenue from each, and negotiate the best terms
• Track and analyze how cross-sell offers perform and how they affect our unit economics, and keep improving placements and partner mix to grow revenue

Requirements

• 2+ years of experience in traffic monetization through affiliate or partner offers
• Strong understanding of the unit economics of subscription businesses
• Strong analytical skills: comfortable working with numbers and reasoning logically about data
• Proven experience negotiating with partners and third-party services to secure better offer terms
• English at C1 level

Would be a plus: experience with platforms like Rokt, MomentScience, Fluent, the Amazon Affiliate Program or other affiliate programs

Conditions

• Fully remote setting
• Corporate devices (laptop, power station)
• Unlimited PTO (paid time off) policy
• Udemy courses

Ever wanted to be the engineer who modernizes the core of a real business?

Not just building features - but transforming a mission-critical ERP system that runs real operations, real money, and real workflows every day?

Where your code isn’t a side experiment, but the backbone of how a company operates?
Where you don’t rewrite for the sake of rewriting - but lead a thoughtful, long-term migration from legacy Delphi to modern .NET architecture?

If you enjoy deep systems, complex business logic, and long-term ownership of a large product - this role is built for you.
 

At AlphaDevs

We don’t just build remote teams - we build long-term engineering partnerships.
We work with product companies that care about stability, quality, and long-term evolution of their systems - not quick fixes.

This role is part of a long-term product engagement focused on maintaining and gradually modernizing a large ERP platform used in real business operations.

We are committed to supporting Ukraine 🇺🇦 and are hiring Ukrainian engineers only for this role.
No strong English is required - 90% of the team is Ukrainian, and daily communication happens in Ukrainian.
 

About the Product

You will work on a large, mature ERP system that:

• Has been developed and evolved over many years
• Contains complex business logic, data flows, and integrations
• Is mission-critical for daily operations
• Is planned for gradual migration from Delphi to modern .NET (C#) architecture

This is not a greenfield project - it’s real engineering on a real system with real impact.
 

The Role

We’re looking for a Senior Developer who can take ownership of:

• Maintaining and extending an existing Delphi-based ERP system
• Deeply understanding the legacy codebase and business logic
• Driving the future migration of the system to C# / .NET
• Bringing structure, documentation, and engineering discipline to a long-living product

This is a very long-term role with growth in responsibility, technical influence, and compensation.
 

What You’ll Do

• Develop new functionality on existing ERP products
• Maintain and improve a large Delphi codebase
• Gradually participate in the migration from Delphi to .NET (C#)
• Design and implement efficient algorithms and business logic
• Work with MSSQL databases and complex data models
• Produce proper documentation and technical reporting
• Collaborate closely with Ukrainian engineering teammates
   

What You Bring

• 15+ years of professional software engineering experience
• Strong mathematical thinking and algorithmic problem-solving skills
• Solid experience with Delphi and MS SQL
• Strong knowledge of OOP and understanding of MVC concepts
• Hands-on experience with C# and Microsoft .NET technologies
• Experience with ERP systems is a strong advantage
• Excellent analytical thinking and problem-solving mindset
• Team-oriented, self-driven, and responsible engineer
   

Qualifications & Eligibility

• Computer Science degree from a strong university with high academic performance
• Strong background in algorithms and data structures
• Ability to implement efficient logical solutions in code (technical test in C#)
• Strong communication skills within a technical team
   

What You Get

• Long-Term Stability: Work on a product designed for years of development
• Real Impact: Your code directly affects business operations
• Modernization Mission: Lead the transition from legacy to modern .NET
• Growth Path: Technical growth, increasing ownership, and salary progression
• Ukrainian Team: комфортна комунікація українською мовою
• Meaningful Work: Build systems that actually run companies, not just demos
   

Ready to Modernize a System That Matters?

If you want to work on deep engineering problems, own a large ERP platform, and lead the evolution from Delphi to modern .NET - join AlphaDevs and become part of a long-term product journey.
 

👉 Apply now - build systems that real businesses rely on every day.

JustMarkets is looking for an SEO Specialist to join our Marketing team and drive organic growth in the East Asia market.

In this role, you'll be responsible for developing and implementing SEO strategies to improve our search visibility, increase qualified organic traffic, and contribute to customer acquisition. You'll work across 
 

Technical SEO, Content SEO, and Link Building, collaborating with content, product, development, and marketing teams to strengthen our presence in East Asia.

Responsibilities

• Develop and execute SEO strategies to increase organic traffic, search visibility, and qualified leads in the East Asia market
• Conduct technical, on-page, and off-page SEO audits, identify optimization opportunities, and coordinate the implementation of recommendations
• Perform keyword research, clustering, and competitor analysis, focusing on high-value commercial and informational search queries
• Optimize website content, landing pages, and site structure to improve search rankings and organic performance
• Monitor and improve technical SEO, including crawling, indexing, site speed, Core Web Vitals, structured data, and mobile optimization
• Analyze backlink profiles, support Link Building initiatives, and identify potential link-related risks
• Track SEO performance, including organic traffic, keyword rankings, CTR, conversions, and other relevant KPIs
• Prepare performance reports, identify growth opportunities, and provide data-driven recommendations
• Collaborate with content, product, design, development, and marketing teams to implement SEO improvements
• Stay updated on Google algorithm changes and SEO trends, adapting strategies to maintain competitiveness
• Ensure SEO best practices are followed across the company's multilingual websites and global platform

Requirements

• 3+ years of hands-on SEO experience with proven results in organic growth for international projects
• Hands-on experience with SEO in the East Asia market, including an understanding of local search behavior and market-specific SEO requirements
• Strong understanding of Google search algorithms, ranking factors, and SEO best practices
• Strong Technical SEO skills, including technical audits, crawling, indexing, structured data, Core Web Vitals, and mobile-first optimization
• Experience with Content SEO, including keyword research, clustering, on-page optimization, content mapping, and semantic SEO
• Experience with Link Building, backlink profile analysis, outreach coordination, and toxic backlink management
• Proficiency with SEO tools such as Google Search Console, Google Analytics, Ahrefs, Semrush, Screaming Frog, or similar
• Experience working with CMS platforms (WordPress or custom solutions) and basic knowledge of HTML, CSS, and JavaScript for SEO purposes
• Strong analytical skills with the ability to interpret SEO data, develop actionable strategies, and prepare clear performance reports
• Ability to take ownership of SEO initiatives and collaborate effectively with cross-functional teams
• Upper-Intermediate English (B2) or higher

Will be a plus

• Knowledge of financial and trading terminology, including Forex, CFDs, commodities, and crypto

We offer

• Opportunity to develop and scale SEO initiatives in the East Asia market within an international FinTech company
• Opportunity to contribute to SEO strategy, work across Technical SEO, Content SEO, and Link Building, and influence organic growth
• Close collaboration with international marketing, content, product, and development teams
• 20 paid vacation days per year
• 10 paid sick leave days per year
• Public holidays as per the company's approved Public Holiday List
• Medical insurance
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear, and related expenses)

Ever wanted to grow as an engineer on a real product - not pet projects or short-term tasks, but a system that real businesses rely on every day?
Where you don’t just “code features”, but gradually learn how large, mission-critical systems are built, maintained, and modernized?
Where you can gain hands-on experience with legacy systems and be part of a long-term transition to modern .NET architecture?

If you’re a Junior/Middle- level C# developer with around 2 years of experience and curiosity about real-world systems - this role is a great growth opportunity.
 

At AlphaDevs

We don’t just build remote teams - we build long-term engineering partnerships.
We work with product companies that value stability, quality, and sustainable technical evolution - not quick fixes.

This role is part of a long-term product engagement focused on maintaining and gradually modernizing a large ERP platform used in real business operations.

We are committed to supporting Ukraine 🇺🇦 and are hiring Ukrainian engineers only for this role.
No strong English is required - most of the team is Ukrainian, and daily communication happens in Ukrainian.
 

About the Product

You will work on a large, mature ERP system that:

• Has been developed and evolved over many years
• Contains complex business logic, data flows, and integrations
• Is mission-critical for daily operations
• Is planned for gradual migration from Delphi to modern .NET (C#) architecture

This is not a greenfield project - it’s real engineering on a real system with real impact.
 

The Role

We’re looking for a Junior C# Developer who will:

• Work on maintaining and extending parts of an existing ERP system
• Learn to understand a legacy Delphi codebase with the support of senior engineers
• Gradually participate in the migration from Delphi to C# / .NET
• Grow technical confidence while working on a long-living product

This is a long-term role with a clear growth path in skills, responsibility, and compensation.
 

What You’ll Do

• Develop new functionality for ERP products under guidance of senior engineers
• Maintain and improve existing code (Delphi and C# parts)
• Participate in the gradual migration from Delphi to .NET (C#)
• Work with MSSQL databases and business data models
• Write clear code and basic technical documentation
• Collaborate closely with a Ukrainian engineering team
   

What You Bring

• 2+ years of commercial experience with C# / .NET
• Basic understanding of OOP and software design principles
• Basic knowledge of Delphi or strong motivation to learn it
• Experience working with SQL databases (MSSQL is a plus)
• Willingness to work with legacy code and learn complex business logic
• Responsibility, curiosity, and desire to grow as an engineer
   

Nice to Have

• Experience with ERP, CRM, or other business systems
• Understanding of MVC or layered architecture
• Any experience with system modernization or refactoring
   

What You Get

• Long-Term Stability: Work on a product designed for years of development
• Strong Learning Curve: Mentorship from senior engineers and real-world system experience
• Real Product Impact: Your work affects real business operations
• Modernization Journey: Be part of the transition from legacy Delphi to modern .NET
• Growth Path: Clear technical growth and salary progression
• Ukrainian Team: комфортна комунікація українською мовою
• Meaningful Work: Build systems that actually run companies, not just demos
   

Ready to grow on a real system that matters?
If you want to develop as a C# engineer, learn how large ERP systems work, and participate in real modernization - join AlphaDevs and become part of a long-term product journey.

👉 Apply now and grow your engineering career on real-world systems.

Head of Support (iGaming / Slots)

Our client is a fast-growing, full-cycle product development company specializing in high-quality online slots and casino products for international markets. As they scale their product ecosystem and global player base, they are looking for a customer-centric and data-driven Head of Support to build, lead, and optimize their 24/7 player support and customer experience (CX) operations.

In this role, you will take full ownership of the player support function, driving service quality, operational efficiency, and team performance to deliver an exceptional, frictionless player experience across all target regions.

📌 Key Responsibilities

• Support Strategy & Operations: Define, execute, and scale the global customer support strategy, operational workflows, and 24/7 player assistance coverage across multiple channels (Live Chat, Email, Ticketing, and Messaging).
• Team Leadership & Mentorship: Build, train, and manage an in-house support organization (Support Leads, Tier 1/2 Support Agents, and Quality Assurance Specialists). Establish KPIs, SLAs, shift rosters, and performance evaluation frameworks.
• Performance & Service Quality (SLAs/KPIs): Monitor and continuously optimize key operational metrics, including First Response Time (FRT), Average Resolution Time (ART), First Contact Resolution (FCR), Customer Satisfaction (CSAT/NPS), and Agent Quality Scores.
• Tooling & Automation: Oversee the selection, integration, and optimization of Helpdesk platforms, CRM software, live chat tools, and AI-driven chatbots/automation (e.g., Zendesk, LiveChat, Intercom, Freshdesk).
• Cross-Functional Alignment: Partner closely with Risk & Anti-Fraud, Payments, VIP Management, and Product teams to resolve escalated player issues, streamline payout/KYC procedures, and feed player insights back into product development.
• Knowledge Base & SOPs: Oversee the creation and maintenance of comprehensive internal training documentation, standard operating procedures (SOPs), escalation flows, macros, and player-facing FAQs.

🎯 Requirements

• 5+ years of experience in Customer Support Leadership, Support Management, or Head of Support roles within the iGaming, Online Casino, or Gambling sector (experience with slot products is a strong plus).
• Proven track record of building, scaling, and managing 24/7 multi-lingual support operations for international digital products.
• Deep operational expertise with modern Helpdesk platforms, CRM systems, live chat solutions, and AI support tools.
• Strong data-driven mindset with experience building support dashboards, tracking CSAT/FCR metrics, and analyzing player pain points.
• Solid understanding of iGaming player journeys, payment/withdrawal flows, KYC/AML verification checks, and basic gaming compliance.
• Exceptional leadership, conflict-resolution, and empathetic communication skills.
• Advanced / Fluent English (C1+) for executive communication, documentation, and team leadership.

🤝 What We Offer

• Strategic leadership role shaping player experience from the ground up with high decision-making autonomy.
• Collaboration with an experienced C-level management and product leadership team.
• Fully remote work environment with flexible working hours.
• Highly competitive compensation package and executive bonus structure.
• Ample budget for cutting-edge support software, automation tools, and professional growth.

We are looking for a Head of Cybersecurity for our projects.

Our business is growing: new projects are launching, our infrastructure and user base are expanding, and so is the attack surface. We are opening the Head of Cybersecurity role to build the security function from scratch and become the company's key expert in protecting our products, infrastructure, and data.

Location: Remote

Reporting to: CEO

Responsibilities:

- Build the cybersecurity function from scratch as a hands-on Head: strategy, roadmap, priorities, budget, security vendors and tools

- Run an assessment of current products and infrastructure, identify key risks, and build a remediation plan

- Develop and implement security policies, standards and procedures: access management, incident response, vulnerability management, data protection

- Own infrastructure and cloud security together with DevOps: network security, hardening, secrets management, logging and monitoring

- Embed security into the development lifecycle: secure SDLC practices, SAST/DAST, dependency scanning, regular penetration tests

- Review and strengthen access and corporate security: RBAC, MFA, least-privilege access, onboarding and offboarding, device management (MDM), password management, Google Workspace and SaaS security

- Protect products and users from threats typical for iGaming: DDoS, account takeover, credential stuffing, API abuse

- Build incident detection and response: monitoring, alerting, playbooks, investigations and post-mortems

- Protect the brand and key people: detection and takedown of phishing, clone sites and fake accounts, protection of corporate social media accounts, OSINT monitoring of leaks and doxxing risks, OPSEC, and security awareness training

Requirements:

- 6+ years of experience in information security/cybersecurity, including 2+ years in a leadership role (Head of Security, Security Lead, CISO, Security Manager)

- Proven experience building a security function or core security processes from scratch in a product company

- Strong hands-on expertise in infrastructure and cloud security with at least one major cloud provider (AWS, GCP or Azure), Linux and containers

- Solid knowledge of application and API security: OWASP Top 10, SAST/DAST, coordination of penetration tests

- Practical experience with IAM, SIEM / log management, EDR, MDM and vulnerability management

- Hands-on experience leading response to real security incidents: DDoS, account takeover, data breaches and leaks, phishing and brand impersonation, including investigation and forensics

- Practical experience with OSINT and OPSEC: monitoring of leaks, fake accounts and doxxing risks, protection of corporate social media accounts and key people

- Ability to work directly with the CEO: explain risks in business terms, prioritize by real impact, and communicate clearly during incidents

- English at a level sufficient for working with documentation, vendors, and auditors

- Ukrainian and Russian at a level sufficient for day-to-day internal communication within the team

Nice to have:

- Experience in iGaming, gambling, esports, fintech, payments or crypto

- Experience with DDoS protection, WAF, and CDN solutions (e.g. Cloudflare)

- Experience securing crypto wallets and blockchain-related infrastructure

- Knowledge of GDPR requirements for personal data protection

- Experience hiring and managing a security team

- English B2

What we could offer:

- Remote full-time work

- Flexible schedule

- 24 working days of paid vacation

- 100% paid sick leave

- Competitive fixed salary + bonuses

- Long-term cooperation

- Career growth: building and leading your own security team