Jobs at Djinni

About the Project
We are building and scaling several internal products, including a proprietary CMS and a custom CI/CD platform. Instead of relying on typical off-the-shelf solutions, our systems are designed with a heavily tailored architecture focused on performance and flexibility.

Key Responsibilities

• End-to-end feature development: Architect, implement, and support new functionality across the stack using TypeScript, React, and Node.js (Express).
• Editor & visual builder improvements: Enhance our in-house React-based builder and rich-text editor by adding new components, shortcodes, and draft/publish flows.
• Publishing engine: Support and improve our custom site generation and live preview system, including work with Server-Sent Events (SSE), HTML parsing/sanitization (htmlparser2), and Redis caching.
• State handling: Work with complex, high-frequency frontend state using Redux Toolkit, RTK Query, and Shared Web Workers for cross-tab synchronization.

Tech Stack

• Languages: TypeScript, Node.js (v22+)
• Frontend: React (v18), Redux Toolkit & RTK Query, Ant Design (v5), Emotion (CSS-in-JS)
• Backend: Express.js, JWT-based authentication
• Data & caching: PostgreSQL (pg-native), Redis (ioredis), internally developed ORM/cache layer with code generation
• Tooling: Parcel, Playwright, ESLint, Prettier

What We’re Looking For

• Strong TypeScript & Node.js expertise: Deep understanding of modern TypeScript and Node.js internals, including async patterns, event loop, memory handling, and garbage collection.
• Advanced React skills: Solid experience with hooks, performance tuning, and complex state management using Redux Toolkit.
• Engineering mindset: Comfortable working beyond standard frameworks (e.g., avoiding typical solutions like Next.js/Prisma) and contributing to custom architectures, code generators, and IPC-based services.
• Ownership mentality: Proactively identify bottlenecks, suggest improvements, and take responsibility for delivering features from idea to production and monitoring.
• High autonomy: Ability to operate independently, handle unclear requirements, and navigate complex or undocumented codebases.

Hi there!

G7Solution is a media buying team of a licensed online broker, successfully operating since 2020. We scale traffic across Tier-1 (UK, EU), Eastern Europe, Asia, and LATAM, with strong expertise in crypto and fintech verticals.

We’re currently looking for an experienced Crypto Facebook Media Buyer who wants to do more than just run ads — someone ready to grow, scale, and work with a strong product backed by a well-built infrastructure.

💼 What you’ll get:

💰 Competitive salary in USD + regular reviews
Your compensation depends on your experience and performance, with salary reviews at least once a year.

🌍 Fully remote setup
Flexible schedule (approx. 10:00–18:00). We focus on results, not micromanagement.

🎯 Full focus on media buying
You handle ads — we take care of everything else:
design, tech, farming, HR, CRM, analytics, landing pages, and prelanders.

⚙️ Ready-to-use infrastructure
Join a well-structured team with established processes and knowledge sharing from experienced buyers.

🌎 Diverse GEOs
Work with Tier 1 / Tier 2 / Tier 3 markets and find your most profitable angles.

🤝 Strong support system
Paid vacation and sick leave, bonus programs, referral system, and a people-first HR team.

🔍 What we expect:

• 2+ years of hands-on experience with Facebook Ads in Crypto or FinTech (EN desks)
• Proven track record with real кейсами (case studies)
• Experience managing budgets starting from $500/day
• Strong skills in testing, optimization, and scaling
• Experience collaborating with designers and tech teams
• Stable internet connection + backup power

• Openness to feedback and team collaboration

   

📈 Your responsibilities:

• Launch and manage Facebook ad campaigns (EN desks)
• Work with in-house crypto offers
• Test, analyze, and improve creatives together with designers
• Optimize and scale campaigns
• Analyze funnels and build effective launch strategies
• Track performance and meet KPIs

If you're looking for a team with solid processes, real resources, and room to grow — let’s connect.

Send your CV to our HR team — we review every application and provide feedback 👍

We are looking for a Senior Integration Product Manager to join a fintech team. You will own and manage outbound integrations end-to-end — from receiving and analyzing partner API documentation to coordinating engineering execution and delivering integrations to full production launch.

This role plays a key part in supporting geographic expansion and maintaining stable payment performance, particularly in high-risk verticals. The ideal candidate has strong experience in payment infrastructure, a solid understanding of transaction lifecycle and 3DS authentication flows, and a proven ability to deliver complex integrations from documentation analysis through stable production deployment.

Responsibilities:

• Manage end-to-end delivery of acquirer and APM integrations from API documentation to production launch
• Develop structured integration plans (scope, timelines, dependencies, risk assessment) and ensure delivery within agreed deadlines
• Ensure integrations comply with established internal standards, documentation requirements, and quality guidelines
• Coordinate execution across Engineering, Operations, Risk, and Business Development to ensure smooth go-live and stabilization
  Collaborate closely with the integration team and backend engineering to deliver assigned integrations
• Manage external technical stakeholders during go-live and stabilization phases
• Monitor integration performance and resolve operational issues in collaboration with relevant teams
• Provide clear and structured status updates to the CPO and relevant stakeholders

Requirements:

• 3+ years of experience as a Product Manager or Integration Product Manager in PSP, fintech, or payment infrastructure
  Proven experience managing outbound integrations with acquirers and APM providers
• Strong understanding of card acquiring lifecycle, alternative Payment Methods (APMs) and provider integrations, high-risk payment processing, 3DS authentication flows, payment routing and transaction lifecycle
• Hands-on experience working with APIs (REST, webhooks, SDKs)
• Practical experience using Postman
• Experience working with international payment partners and cross-border integrations
• Ability to provide clear and structured status reporting to senior stakeholders
• Strong cross-functional stakeholder management skills
• SQL and data analysis skills
• Understanding of inbound (merchant-facing) API architecture and how external integrations impact internal and public APIs
• Experience improving operational payment performance

• Upper-intermediate English or higher

   

  Nice to have: demonstrated practical and consistent use of LLM tools and AI agents in professional workflows

What we offer:

• A chance to grow in the fintech industry
• The best team to work with
• Paid time off, sick leave, and public holidays according to Barcelona location
• Healthcare benefits / medical insurance after the probation period
• Educational budget and additional benefits after the probation period

Our client is a leading U.S. fashion retailer, offering apparel, footwear, beauty, and home goods. It operates 350+ stores and robust online platforms, combining in-store and digital experiences.

We’re looking for a backend-focused Software Engineer (70% Backend / 30% Frontend) to join a high-impact team.

In this role, you’ll help design, build, and maintain scalable systems that power seamless digital customer experiences. You’ll work closely with cross-functional teams to deliver reliable, high-quality solutions while continuously improving engineering practices.

Responsibilities

• Design, build, and maintain backend services (REST APIs, event-driven systems, databases, cloud infrastructure)
• Collaborate with engineers, product managers, and partner teams in an agile environment
• Write clean, maintainable, and well-tested code following best practices
• Contribute to system design and technical decision-making
• Support and enhance full-stack features when needed (primarily backend-focused)
• Participate in code reviews and help improve overall code quality
• Troubleshoot performance issues and optimize system reliability
• Contribute to monitoring, logging, and observability (metrics, dashboards, alerts)
• Ensure solutions meet security and quality standards

Skills Required

• Strong backend development experience (REST APIs, microservices, event-driven architecture)
• Solid understanding of software engineering fundamentals (OOP, design patterns, data modeling, algorithms)
• Experience with at least one backend language (e.g., Go, Java, .NET)
• Familiarity with cloud platforms (AWS or similar) and modern infrastructure
• Basic frontend experience (JavaScript, React/TypeScript)
• Experience with CI/CD, testing, and modern development workflows
• Familiarity with Docker/Kubernetes and monitoring tools is a plus
• Strong communication skills and ability to work in collaborative teams

Job Description

• At least 6 years of relevant commercial experience in QA Automation with a heavy focus on web technologies.
• Expert knowledge of Cypress and its internal architecture, including custom commands, plugins, and intercepting network requests.
• Expert knowledge of TypeScript
• Deep understanding of the Page Object Model (POM) or modern Cypress patterns to ensure scalable test architecture.
• Experience with CI/CD integration, specifically optimizing Cypress runs via parallelization and orchestration tools (e.g., GitHub Actions, GitLab CI, or Jenkins).
• Experience building and maintaining API automation using Cypress for end-to-end integration testing.

Job Responsibilities

• Own the design and implementation of our new Cypress-based framework, ensuring it is modular, maintainable, and optimized for CI/CD.
• Lead the effort to transition critical test coverage from Python (Playwright) to TypeScript-based Cypress tests without losing quality momentum.
• Act as the internal subject matter expert (SME), conducting code reviews and leveling up the team's TypeScript and Cypress proficiency.
• Implement advanced Cypress strategies (Parallelization, Dashboard integration, API mocking) to keep build times low and developer feedback loops fast.

• Refine our testing culture by integrating automation into the core of the SDLC and advocating for "shift-left" testing methodologies.

   

Department/Project Description

We are seeking a seasoned QA Automation Leader to spearhead our strategic migration from a Python-based automation framework to a modern Cypress + TypeScript ecosystem.

Our engineering team has already begun the transition, but we are looking for a true Cypress specialist, someone who has "been there, done that", to establish best practices, architect scalable test suites, and mentor the team through this evolution.

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.

About the client:
Our client began its operations in 1996, originally manufacturing metal and glass architectural structures. Today, the company is a high-tech manufacturing complex that designs and produces turnstiles, road blockers, bollards, fireproof doors, gates, and hatches. The company has international offices in Kyiv, London, and Dubai, with 23 official brand representatives worldwide and a portfolio of 30,000+ completed projects across more than 100 countries.

About the role:
We are looking for a Lead Marketing Specialist to provide strategic leadership for the marketing team and processes, aimed at strengthening brand awareness globally. The primary focus is on building end-to-end analytics, implementing a unified communication strategy, and scaling client acquisition channels.

Requirements:
- 3+ years of experience in a marketing leadership role.
- Strong leadership skills and the ability to communicate effectively with a team.
- Hands-on experience in B2B markets with a deep understanding of client acquisition and retention tools.
- Proven track record in building and managing high-performing teams.
- Experience with digital tools (performance marketing, CRM, automation).
- Solid understanding of branding, positioning, and product management.
- Proactive, responsible, and result-oriented mindset.
- English proficiency at B1+ level or higher.

Key Responsibilities:
- Managing the marketing team and external contractors.
- Developing and implementing the company's overall marketing strategy.
- Team building, goal setting, and marketing performance management.
- Overseeing and managing operational marketing processes.
- Analyzing the market, competitors, and user behavior.
- Maintaining current communication channels and developing new ones.
- Boosting brand awareness in the international market.
- Preparing for participation in international exhibitions and industry events.
- Supporting and optimizing company websites.
- Maintaining a unified communication strategy (PR, Content, SMM, Websites).
- Establishing a KPI system and end-to-end analytics to evaluate marketing effectiveness.

What the client offers:
- Timely salary payments (twice a month).
- Official employment in accordance with Ukrainian legislation.
- Free shuttle service from Kharkivska metro station (Location: Bortnychi district, Kyiv).
- Access to a free gym.
- On-site meals at corporate rates (partially subsidized by the company)

We are looking for a Junior Strong/Middle Full Stack Developer to join a USA-based project and take ownership of building and maintaining third-party integrations on a modern B2B platform. Our product helps businesses make smarter use of their data by connecting external tools — file storage, communication platforms, and project management systems into an AI-powered knowledge layer. You’ll be working with a skilled team on a scalable, high-impact system using up-to-date technologies.

Requirements:
— 2+ years of experience in web development with TypeScript and Node.js across both frontend and backend.
— Strong experience with React, including modern patterns (Server Components, Server Actions, hooks, component architecture).
— Hands-on experience building and consuming REST APIs, including OAuth 2.0 authorization flows (authorization code grant, token refresh, service-to-service auth).
— Working knowledge of relational databases and ORMs (we use PostgreSQL and Prisma).
— Experience with background job processing, task queues, or worker-based architectures (we use BullMQ with Redis/Valkey).
— Familiarity with Next.js (App Router) or a similar full-stack framework.
— Proficiency with Git and comfort working in a monorepo (pnpm + Turborepo).
— Strong problem-solving skills and attention to detail — integration work requires debugging across multiple systems and APIs.
— A proactive, organized, and independent approach to work. You’ll own features end-to-end, from database schema to UI.
— Upper-intermediate or higher English proficiency, enabling effective communication within an international team.

Nice to have:
— Familiarity with third-party APIs.
— Experience with AI/LLM integrations or working on AI-adjacent products.
— Familiarity with OpenTelemetry, structured logging, or observability tooling.

Responsibilities:
— Design, build, and maintain third-party integrations end-to-end: OAuth flows, API route handlers, database models, background sync workers, and admin/user-facing configuration UIs.
— Implement reliable data crawling and synchronization pipelines that run as background tasks, handling rate limiting, pagination, error recovery, and incremental sync.
— Work with PostgreSQL (Prisma) to design schemas for integration credentials, sync state, and external resource mappings.
— Build admin setup flows and user-facing integration pages using React, Next.js Server Components.
— Collaborate with the team on architecture decisions for new integrations.
— Ensure production reliability through proper error handling, OpenTelemetry instrumentation, and structured logging.
— Contribute to shared packages in our monorepo — integrations library, server actions, operations queue, and UI components.

Interview stages:
— HR interview (30 minutes).
— Technical interview (1 hour).
— Interview with the customer (1 hour).
— Job offer 🎉🎉🎉

We offer:
— Competitive salary.
— Challenging tasks and projects.
— Opportunities for professional development and growth.
— Flexible working hours.
— New hardware.
— Free English lessons.
— Table tennis and yoga classes.
— Availability of generators and Starlinks in the office.
— Small gym in the office.
— Adjustable height tables.
— Regular office fruit delivery and other benefits.

Let’s create value together!

Data Science UA is a service company with deep expertise in AI and Data Science. Our story started in 2016 with the first Data Science UA Conference in Kyiv, and since then, we’ve built one of the largest AI communities in Europe.

About the client:
Our client began its operations in 1996, originally manufacturing metal and glass architectural structures. Today, the company is a high-tech manufacturing complex that designs and produces turnstiles, road blockers, bollards, fireproof doors, gates, and hatches. The company has international offices in Kyiv, London, and Dubai, with 23 official brand representatives worldwide and a portfolio of 30,000+ completed projects across more than 100 countries.

About the role:
We are looking for a Lead Marketing Specialist to provide strategic leadership for the marketing team and processes, aimed at strengthening brand awareness globally. The primary focus is on building end-to-end analytics, implementing a unified communication strategy, and scaling client acquisition channels.

Requirements:
- 3+ years of experience in a marketing leadership role.
- Strong leadership skills and the ability to communicate effectively with a team.
- Hands-on experience in B2B markets with a deep understanding of client acquisition and retention tools.
- Proven track record in building and managing high-performing teams.
- Experience with digital tools (performance marketing, CRM, automation).
- Solid understanding of branding, positioning, and product management.
- Proactive, responsible, and result-oriented mindset.
- English proficiency at B1+ level or higher.

Key Responsibilities:
- Managing the marketing team and external contractors.
- Developing and implementing the company's overall marketing strategy.
- Team building, goal setting, and marketing performance management.
- Overseeing and managing operational marketing processes.
- Analyzing the market, competitors, and user behavior.
- Maintaining current communication channels and developing new ones.
- Boosting brand awareness in the international market.
- Preparing for participation in international exhibitions and industry events.
- Supporting and optimizing company websites.
- Maintaining a unified communication strategy (PR, Content, SMM, Websites).
- Establishing a KPI system and end-to-end analytics to evaluate marketing effectiveness.

What the client offers:
- Timely salary payments (twice a month).
- Official employment in accordance with Ukrainian legislation.
- Free shuttle service from Kharkivska metro station (Location: Bortnychi district, Kyiv).
- Access to a free gym.
- On-site meals at corporate rates (partially subsidized by the company)

J-VERS is a programmatic job advertising agency that helps employers find the right candidates in any industry by optimizing the hiring process. Founded in 2023, the company has grown 5x, building a fully remote team that serves over 150 enterprise clients across the US and EU through AI-powered advertising technology.

We’re transforming how companies hire — and we’re just getting started. Want in? Join us as a Partnership Manager and help shape the future of recruitment 🌟
 

What You'll Be Doing:

• Identifying and contacting potential partners through email and LinkedIn, categorizing leads, understanding their needs and potential, and negotiating terms of cooperation;
• Building and keeping strong, long-lasting client partnerships, looking for ways to grow advertising campaigns, and discussing possible strategies with partners;
• Tracking the performance of current campaigns and adjusting agreements to meet business goals;
• Regularly monitoring affiliate performance metrics and leveraging data-driven insights to optimize campaigns, partnerships, and operational efficiency;
• Researching new business models, learning from industry leaders, and implementing innovative strategies.

You are our ideal candidate if you have:

• An advanced English level (C1) and fluency in Ukrainian;
• At least 1 year of commercial experience;
• Excellent business communication and argumentation skills;
• Strong analytical skills with the ability to work with statistics, draw data-driven insights, and apply them in negotiations;
• High productivity, self-motivation, ability to prioritize tasks, and meet deadlines.

It would be a plus if you have:

• German language skills at the B2/C1 level.

You’ll thrive at J-Vers if you are:

• Self-motivated and comfortable with autonomy;
• Passionate about using technology to solve real problems;
• Open to collaboration and knowledge sharing;
• Results-oriented and focused on impact;
• Curious and committed to continuous learning.

Why Join Us:

Work Without Limits:

• Remote-first team with no location limits;
• Flexible 8-hour workday;
• Flat structure with direct access to leadership;
• Full set of equipment provided for your comfortable work.

Get Rewarded & Supported:

• Competitive compensation with transparent salary bands;
• Medical budget after 2 months of work;
• Mental health support;
• 24 vacation days + 20 paid sick days + 4 no-doc sick days + company-wide one-week break at year-end.

Endless Opportunities to Grow:

• Personal learning budget for professional development;
• Clear growth paths from Junior to Senior;
• Work with global clients (US & EU);
• Culture of feedback, mentorship, and constant learning.

Hiring Process:

1. Intro call with a recruiter
2. Values-based interview
3. Technical task
4. Final interview with the team
5. Reference check
6. Job offer 🎉

At J-Vers, you're not just filling a job — you're joining a mission. We're building something extraordinary where technology and humanity combine to transform hiring. Flex your skills. Expand your impact. Shape the future of global hiring.

ABOUT COMPANY

Fast-scaling DTC supplement brand focused on lymphatic drainage. We run a high-output creative team and ship winning ad concepts every week.

THE ROLE

You'll take creative briefs from our Creative Strategist and produce polished, performance-ready video ads — fast. You're expected to use AI tools as part of your workflow and deliver without hand-holding.

WHAT YOU'LL DO
— Receive briefs from the Creative Strategist and execute from start to finish

— Edit and produce 10–20 ad concepts per week

— Handle captions, b-roll, visual overlays, and all post-production

— Prepare every deliverable to IEDC structure (Intro, Engagement, Detail, CTA)

— Implement feedback quickly and stay on schedule

WHAT WE'RE LOOKING FOR

— Experience editing performance video ads for DTC or e-commerce brands

— Comfortable using AI tools to speed up your workflow

— Fast, clean output — quality without slow turnarounds

— Self-directed, reliable, and communicates clearly

COMPENSATION

Starting at $2,500/month for 10–20 concepts per week. As your quality and output improve, salary grows up to $5,000/month. Performance bonuses available on top of base.

This is a full-time role — no freelance or side engagements to start.

OUR VALUES

— Hungry — you want to grow

— Speed — we move fast

— Ownership — no chasing you down

— Results Over Activity — output matters, not effort

We are looking for a reliable specialist for hourly support and maintenance of our server infrastructure.

Responsibilities:
• Configuration and support of servers based on Windows Server 2019+ and Microsoft SQL.
• Terminal Server, File and Storage Services, IIS, Hyper-V.

Key tasks:
• Ensuring stable operation of the infrastructure.
• Investigating and fixing system errors.
• Updating components when necessary.
• Providing flexible support.

Strong MS SQL knowledge.
Strong IIS experience.

Conversational English is required.

Remote collaboration, hourly payment.

J-VERS is a programmatic job advertising agency that helps employers find the right candidates in any industry by optimizing the hiring process. Founded in 2023, the company has grown 5x, building a fully remote team that serves over 150 enterprise clients across the US and EU through AI-powered advertising technology.

We’re transforming how companies hire — and we’re just getting started. Want in? Join us as a Partnership Manager and help shape the future of recruitment 🌟
 

What You'll Be Doing:

• Identifying and contacting potential partners through email and LinkedIn, categorizing leads, understanding their needs and potential, and negotiating terms of cooperation;
• Building and keeping strong, long-lasting client partnerships, looking for ways to grow advertising campaigns, and discussing possible strategies with partners;
• Tracking the performance of current campaigns and adjusting agreements to meet business goals;
• Regularly monitoring affiliate performance metrics and leveraging data-driven insights to optimize campaigns, partnerships, and operational efficiency;
• Researching new business models, learning from industry leaders, and implementing innovative strategies.

You are our ideal candidate if you have:

• 1+ years of experience as an Affiliate Manager  or Business Development Manager;
• An advanced English level (C1) and fluency in Ukrainian;
• Excellent business communication and argumentation skills;
• Strong analytical skills with the ability to work with statistics, draw data-driven insights, and apply them in negotiations;
• High productivity, self-motivation, ability to prioritize tasks, and meet deadlines.

It would be a plus if you have:

• German language skills at the B2/C1 level.

You’ll thrive at J-Vers if you are:

• Self-motivated and comfortable with autonomy;
• Passionate about using technology to solve real problems;
• Open to collaboration and knowledge sharing;
• Results-oriented and focused on impact;
• Curious and committed to continuous learning.

Why Join Us:

Work Without Limits:

• Remote-first team with no location limits;
• Flexible 8-hour workday;
• Flat structure with direct access to leadership;
• Full set of equipment provided for your comfortable work.

Get Rewarded & Supported:

• Competitive compensation with transparent salary bands;
• Medical budget after 3 months of work;
• Mental health support;
• 24 vacation days + 20 paid sick days + 4 no-doc sick days + company-wide one-week break at year-end.

Endless Opportunities to Grow:

• Personal learning budget for professional development;
• Clear growth paths from Junior to Senior;
• Work with global clients (US & EU);
• Culture of feedback, mentorship, and constant learning.

Hiring Process:

1. Intro call with a recruiter
2. Values-based interview
3. Technical task
4. Final interview with the team
5. Reference check
6. Job offer 🎉

At J-Vers, you're not just filling a job — you're joining a mission. We're building something extraordinary where technology and humanity combine to transform hiring. Flex your skills. Expand your impact. Shape the future of global hiring.

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

HOW YOU WILL MAKE AN IMPACT

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• Previous experience in Customer Support and IGaming is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

Our requirements: 

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time) 

• Confident PC user with solid knowledge of Microsoft Windows 

• Technical background or strong interest in exploring software and hardware products 

• Strong organizational, training, and time-management skills 

• Excellent communication and active listening abilities 

• Understanding of conflict resolution 

• Empathy, positive attitude and self-control 

Nice to Have: 

• Previous experience in customer or technical support 

• IT education or relevant technical background 

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary: 

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities: 

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products 

• Identify, analyze, and troubleshoot technical issues and provide effective solutions 

• Respond to support queries via phone, chat, and email 

• Assist customers with software and hardware configurations, billing, and merchant services–related requests 

• Maintain clear and detailed documentation of all service inquiries. 

About US:

Headquartered in New York City, USA, B2B Soft is an established leader in the development, implementation, and support of retail management systems (RMS) designed for the wireless retail industry. With over 20 years in business, we have built a best-in-class point of sale (POS) solution recognized by major telecom operators and serving customers across North America. 

As a true product organization, we work seamlessly with clients to ensure that the evolution of the platform is always in sync with their business needs, with a solid infrastructure behind it.  

A client’s success is our priority. Innovation is our tool. We care about customers by going above and beyond in intellect and effort. We are honest and curious. And we are agile, applying our knowledge and skills to best serve our clients and partners. Here, you will work with advanced products, be part of an open and transparent culture, learn both IT and business and advance quickly. 

Compensation/Benefits: 

Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates’ welcome new employees with open arms. We are in an exciting phase of accelerated growth, and we welcome motivated individuals keen to hit the ground running. We also offer career and proficiency development plans and free English courses with native speakers. 

Eigen Labs is building the coordination engine for a world run by humans and AI agents alike.
We’re at an inflection point.
AI agents are no longer just tools - they’re becoming economic actors. They can write code, coordinate work, generate revenue, and increasingly operate with autonomy.
The problem is, none of this works in production today.
There’s no reliable way to verify what an agent actually did, what data it used, or who should get paid. The moment agents touch anything high-stakes - money, coordination, ownership—the system breaks.
What’s missing isn’t more intelligence. It’s trust.
If agents are going to behave like companies, they need the same primitives:

* identity
*  execution guarantees
*  attribution
*  ownership and capital

This is where crypto becomes necessary- not optional.

Blockchains are the only systems where software can own assets, transact, be held accountable, and raise capital. This unlocks a new category:
agentic companies - software entities that operate, earn, and coordinate onchain.

Our journey has been building toward this moment.

EigenLayer introduced restaking - programmable, shared cryptoeconomic security.
EigenCloud turns that foundation into a developer platform for verifiable compute, data, and execution.

Together, they form the trust layer for the age of AI.

EigenCloud is where agents become reliable:

* where execution is verifiable
* where contributions are attributable
* where outcomes can be trusted and rewarded

In 2026, we’re shifting from infrastructure to opinionated, user-facing systems that make this real. We’re building quickly, working closely with top builders, and shaping how this category emerges.

If you believe agents won’t just assist - but act, earn, and coordinate as independent entities - we’re building the layer that makes that possible.

*The Role*
1. As a Senior Agentic AI Engineer at Eigen, You’ll work on the core systems that make AI agents actually usale in production.
2. You’ve built real things - distributed systems, APIs, developer tools - and you’ve gone deep on agents, LLM pipelines, or autonomous workflows. You’re not just using AI tools - you have opinions on where this is going.
3. You will own large parts of the system and move quickly from idea → working product.
4. You will spend most of your time building.
5. Not managing. Not talking about roadmaps. Building.
6. This is a full-time role, remote-friendly, with a preference for U.S. time zones and close collaboration with the Seattle-based team.

*What You Will Do*
1. Build agent runtimes and orchestration systems (planning, tool use, memory, coordination)
2. Make agents reliable (retries, failure handling, state management)
3. Make agents observable (tracing, debugging, evaluation)
4. Make agents cheap (cost-aware execution, performance optimization)
5. Make agents useful in production (not demos - real systems people depend on)
6. Integrate LLMs, APIs, and external data into coherent, working systems
7. Define how developers build, debug, and extend agent behavior

*What You’ll Bring*
1. We care more about evidence than years of experience.
2. Show us you’ve built hard things that work.

*Strong Signals*
1. You’ve shipped real systems that people depend on
2. You’ve taken ambiguous problems and turned them into working products
3. You’ve built or deeply explored agent systems, LLM pipelines, or automation beyond simple demos
4. You understand system behavior in production - failure modes, tradeoffs, reliability
5. You move fast and iterate - you don’t wait for perfect specs

*Technical Foundation*
1. Strong backend / systems experience (distributed systems, APIs, infrastructure)
2. Proficiency in at least one core language (Python, Go, TypeScript, Rust, etc.)
3. Experience with reliability patterns (state, retries, observability)
4. Comfort working across the stack when needed

*Nice To Have*
* Experience with agent frameworks (LangChain, AutoGen, CrewAI, or custom systems)
* Experience building multi-agent or orchestration systems
* Familiarity with LLM evaluation, prompting, or performance tuning
* Experience with workflow engines (Temporal, Airflow, Dagster)
* Experience building developer platforms, SDKs, or internal tools
* Exposure to retrieval systems, vector databases, or memory architectures
* Interest in crypto, distributed systems, or verifiable compute

The target salary range for this role is $187,000 - $253,000. This is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors at the point in time of offer. Other rewards may include short- and long-term incentives, and program-specific awards. In addition, Eigen Labs provides various employee benefits, including:

US Benefits
* Competitive salary and non-cash compensation (tokens and equity)
* World class benefits package (medical/dental/vision)
* Remote work set up stipend
* Flexible hours and a supportive remote environment
* Flexible time off
* 401(k) retirement plan + company match
* Monthly wellness benefit
* Yearly off-sites
* Paid parental leave

*If hired outside of the US through an EOR, benefits will be offered based on specific country requirements and EOR offerings.

Equal Opportunity Employment
There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We hope you can join us.*