Jobs at Djinni

We're looking for Customer Support Agent to join our team. As a Customer Support Agent, you will be the first point of contact for our players, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.
 

Requirements
- Previous experience in Customer Support and IGaming is a must
- Excellent written communication skills in English (B2+)
- Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
- Strong multitasking skills and attention to details
- Ability to work both independently and as part of a team
- Passion for providing high-quality customer service in a fast-paced environment
 

Responsibilities
- Provide professional and timely support to users via live chat and email
- Handle player inquiries, complaints, and requests with empathy and accuracy
- Escalate complex or sensitive cases to the relevant departments
- Ensure compliance with internal quality standards and communication guidelines
- Maintain up-to-date knowledge of games, promotions, and internal procedures
- Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)
 

Working conditions
- Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
- Vacation days and paid sick leave—because your rest matters.
- A competitive compensation that truly reflects your skills and expertise.
- Employee referral bonus and gifts to celebrate your special occasions.
- 50% financial support for learning expenses to supercharge your professional growth!
- A positive atmosphere where you always feel respected and truly belong.
- Inspirational team-building activities that turn colleagues into best friends.
- Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.

👉 Send your resume immediately!

Project Description

Luxoft, a DXC Technology Company, is looking for a Senior Java Kotlin Developer to join a global team working on a strategic risk management solution for a US multinational investment bank. You will build scalable backend services in Kotlin and work with complex financial data.

Responsibilities

• Design and develop backend components in Kotlin.
• Improve system scalability and performance.
• Collaborate with developers across the global team.
• Participate in planning, development, testing, and releases.
• Review code, troubleshoot issues, and document technical solutions.
• Analyze requirements and propose implementation approaches.

Mandatory Skills

• 7+ years of commercial backend development experience with Java and Kotlin.
• Hands-on commercial experience developing production systems in Kotlin.
• Strong knowledge of core Java, Spring, multithreading, concurrency, and JDBC.
• Experience with Kafka, SQL, microservices, and integration patterns.
• Understanding of modern security practices.
• Strong problem-solving and communication skills, including the ability to explain technical decisions to stakeholders.

Nice to Have

• Experience in investment banking, financial markets, or risk management.
• Experience optimizing high-load systems.

English: B2 or higher.

We are looking for experienced RoR Developer (2+ years) to train AI coding models.

This is not a classic software development role. You will work with real repositories and analyze AI-generated code, finding bugs, edge cases, architectural mistakes, and other failures that an experienced engineer would catch.

What you’ll do

• Work with anonymized real-world repositories.
• Review and test AI-generated code.
• Test and evaluate agentic coding models designed to perform complex engineering tasks at a senior developer level.
• Focus on creative problem-finding rather than traditional feature shipping. 

Requirements

• 2+ years of software engineering experience.
• Use AI tools (AI agents, Claude Code, Cursor, Codex or similar) in daily workflow.
• Ability to work independently.
• Strong debugging and code-review skills.
• Legacy-code experience is a plus.
• Education in Computer Science or a related field is a plus.
• English B1+.

You will be part of building better AI systems by helping improve the quality, accuracy, and reliability of the answers they provide.

Project Description

Luxoft, a DXC Technology Company, is looking for a Senior Java Kotlin Developer to join a global team working on a strategic risk management solution for a US multinational investment bank. You will build scalable backend services in Kotlin and work with complex financial data.

Responsibilities

• Design and develop backend components in Kotlin.
• Improve system scalability and performance.
• Collaborate with developers across the global team.
• Participate in planning, development, testing, and releases.
• Review code, troubleshoot issues, and document technical solutions.
• Analyze requirements and propose implementation approaches.

Mandatory Skills

• 7+ years of commercial backend development experience with Java and Kotlin.
• Hands-on commercial experience developing production systems in Kotlin.
• Strong knowledge of core Java, Spring, multithreading, concurrency, and JDBC.
• Experience with Kafka, SQL, microservices, and integration patterns.
• Understanding of modern security practices.
• Strong problem-solving and communication skills, including the ability to explain technical decisions to stakeholders.

Nice to Have

• Experience in investment banking, financial markets, or risk management.
• Experience optimizing high-load systems.

English: B2 or higher.

Hey there!

It’s an amazing time to join Digicode as we continue empowering as many innovators as possible to change the world. We deliver outstanding technology consulting, R&D, design, and software development services in the USA, UK, and EU markets. This is where you come in.

We are looking for an Azure Data Architect to own the design and modernization of data platforms that support production GenAI, retrieval-augmented generation (RAG), and agentic AI applications. You will shape AI-ready data architecture, make key design decisions, and work with delivery teams to turn those decisions into reliable solutions.

Requirements:

• Hands-on experience with Azure Cosmos DB.
• Experience designing data platforms that support GenAI or RAG use cases.
• Experience designing AI-ready data architecture.
• A real project in which you designed or contributed to the data architecture supporting a RAG, GenAI, or agentic AI application.
• Strong architecture ownership and the ability to explain and defend design decisions.
• Experience working with both structured and genuinely unstructured data..

Responsibilities:

• Design Azure data platforms and lakehouse architectures for analytics and AI use cases.
• Define how structured and unstructured data is ingested, modeled, governed, and made available to RAG and GenAI applications.
• Own architectural decisions across data storage, processing, integration, and metadata.
• Lead data modeling and data-platform modernization initiatives.
• Collaborate with engineering and AI teams to deliver architecture that works in real applications.

Relevant technical background:

Experience across Azure Synapse Analytics, Azure Databricks, Azure SQL or SQL Server, Azure Data Lake, Azure Functions, lakehouse architecture, data modeling, metadata, and data-platform design and modernization.

What To Expect From Digicode?

• 🌎 Work from Anywhere: From an office, home, or travel continuously if that’s your thing. Everything we do is online. You’re all set as long as you’re in the same time zone as your project colleagues.
• 💼 Professional Development: We offer great career development opportunities in a growing company, international work environment, paid language classes, conference and education budget, & internal 42 Community training.
• 󰩔 Work-life Balance: We provide employees with 18+ paid vacation days and paid sick leave, a flexible schedule, medical insurance for employees and their children, and a monthly budget for things like a gym or pool membership.
• 🙌 Culture of Openness: We’re committed to fostering a community where everyone feels welcome, seen, and heard, with minimal bureaucracy, and flat organization structure.
  And, also, corporate gifts, corporate celebrations, free food & snacks, and play & relax rooms for those who visit the office.
• Our culture is unique, and we live by our beliefs and core values. For more information on what it’s like to work at Digicode, please take a look at our career page.
• We offer official type of employment via GIG-contract.

Did we attract your attention? Send your CV and let’s talk:)

*By submitting your resume, you automatically agree to the storage and processing of your personal data in accordance with the current legislation of Ukraine. We guarantee confidentiality at all stages of cooperation.

#WeAreIn for jobs that impact everyone's life. 

Do you want to lead the way in tackling complex challenges in ASIC to FPGA conversion? We are seeking a motivated and experienced Senior FPGA Design Engineer to play a key role in converting full-chip microcontroller ASIC to FPGA. In this role, you will define FPGA design constraints, develop and debug RTL conversion scripts, and support the FPGA tools to ensure smooth ASIC RTL integration. Join our team in Lviv and help us solve intricate debugging issues while working closely with global prototyping and design teams. 

Are you in?

Key responsibilities in your new role
 

• Define and implement custom IP modules for FPGA tools
• Write and verify test benches for FPGA integration and participate in debugging sessions to ensure smooth ASIC to FPGA conversion
• Develop RTL conversion scripts to automate the ASIC RTL adaptation for FPGA
• Debug hardware/firmware co-execution challenges and analyze issues with a focus on system functionality
• Assist the firmware team by reviewing and debugging C-language test firmware used for FPGA verification
• Define coding rules to facilitate efficient and FPGA-friendly RTL adaptation
• Collaborate with the global FPGA prototyping team to improve and streamline the ASIC to FPGA prototyping flow

Qualifications and skills to help you succeed
 

• University degree in Computer Science, Electronics, or equivalent
• 5+ years of experience in Digital Design using FPGA
• Experience in large-scale FPGA development in Verilog or VHDL on Xilinx devices or other FPGA platforms
• Hands-on experience with lab FPGA debug methodologies (e.g., ChipScope, Mentor Certus, oscilloscopes, protocol analyzers)
• Familiarity with scripting languages (e.g., Perl, Python, TCL)
• Good level of English

Please send us your CV in English

Senior .NET Backend Engineer - Warehouse & Logistics Tech

We’re looking for a Senior .NET Backend Engineer with hands-on experience in warehouse, logistics, intralogistics, or supply chain systems.
 

The product is focused on warehouse space optimization and operational efficiency. It helps businesses make better use of available warehouse capacity, improve storage decisions, and adapt operations when infrastructure or space is limited.
 

For this role, domain experience is important. We’re looking for someone who has already worked with systems related to areas such as:

• warehouse management systems (WMS)
• inventory and stock management
• logistics or supply chain platforms
• warehouse automation
• storage and space optimization
• fulfillment or distribution operations
• routing, allocation, capacity, or optimization logic
   

A good understanding of how warehouse operations actually work is important, because the backend will contain a significant amount of domain-specific business logic and optimization rules.
 

Technical focus

• strong C# / .NET backend engineering
• Apache Kafka and event-driven architecture
• SQL and REST APIs
• system design and architecture
• complex business logic
• algorithms and optimization
• data-heavy backend systems
   

We also expect an AI-first engineering mindset - the ability to use modern AI coding tools to prototype faster, explore solutions, generate and review code, and shorten the path from idea to a working MVP.

The first goal is to build a working MVP / Proof of Concept quickly, demonstrate real value to the client, and then define the next stage of product development.

Шукаємо Embedded Software Engineer для проєктної роботи над IoT/embedded-рішеннями.

Що потрібно робити

• Розробка та підтримка firmware для STM32
• Робота з SIMCom модемами та AT-командами
• Реалізація комунікації між MCU та модемом
• Робота з UART, GPIO, timers, interrupts та іншою периферією
• Debugging та оптимізація embedded-коду

• Тестування та підготовка firmware

   

Вимоги

• Практичний досвід з C
• Досвід роботи з STM32
• Досвід роботи з SIMCom
• Розуміння UART та AT commands
• Вміння працювати з datasheets та technical documentation
• Досвід debugging embedded systems

Буде плюсом

• FreeRTOS
• LTE / GSM / NB-IoT / LTE-M
• MQTT
• SPI / I2C
• Git

• IoT-проєкти

   

Умови

• Part-time, проєктна діяльність
• Віддалена робота
• Гнучкий графік
• Оплата погодинна або за етапами проєкту
• Можливість подальшої співпраці над іншими embedded-проєктами

N-iX is looking for Senior Platform Engineer/EKS to join the team

Client Overview:
Our client is an Azerbaijani telecommunications company, the largest mobile network operator in Azerbaijan. The main products are: Fixed telephony, Mobile telephony, Internet services, Wireless broadband, and Value-added services.

Project Objectives:
The primary goal is to accelerate the client’s Data & AI initiatives via a secure, hybrid cloud foundation on AWS while systematically modernizing the IT estate as part of the cloud migration.

Key Project Objectives include:

• Cloud Foundation & Landing Zone: Deploy target hybrid network architectures, establishing a secure Landing Zone and hybrid Data/AI platforms on AWS.
• Security, Compliance & Governance: Operationalize on-prem tokenization (achieving zero raw PII in the cloud), resolve policy blockers to include AWS in the ISMS, and establish a Cloud Center of Excellence (CCoE) to govern Cloud adoption.
• AI Chatbot & Voicebot Design & Implementation: Develop and operationalize a flagship Customer Care Chatbot and Voicebot as the first hybrid-setup consumer.

Key Responsibilities:

• Design, provision, and maintain production-grade Amazon EKS clusters across AWS cloud and on-premises environments using EKS Hybrid Nodes with Cilium VXLAN CNI overlay networking.
• Implement dynamic node autoscaling and OS lifecycle management using Karpenter and immutable Bottlerocket node images across cloud and hybrid compute nodes.
• Configure and manage EMR-on-EKS platform runtimes to execute distributed Big Data and PySpark batch/streaming analytics workloads.
• Provision, optimize, and manage specialized GPU node pools (NVIDIA A100/L40S / EC2 GPU instances) for Azerbaijani SLM/LLM model training, fine-tuning, and low-latency speech inference (ASR / TTS voicebot pipelines).
• Implement automated GitOps continuous deployment workflows using Argo CD and Helm charts for all Kubernetes platform components and application workloads.
• Enforce cluster security, governance, and compliance using Kubernetes admission controllers and policy engines (e.g., OPA / Kyverno) alongside fine-grained Workload Identity (IRSA / Pod Identities).
• Build and maintain Infrastructure-as-Code (IaC) templates using Terraform and AWS CDK integrated into GitLab CI/CD pipelines for repeatable cluster lifecycle management.
• Implement container microsegmentation, network security policies, and split-horizon DNS resolution across hybrid VPCs and on-premises substrates.
• Integrate platform logging, metrics, and trace telemetry with Amazon CloudWatch and central on-premises Splunk / SOC SIEM ingestion pipelines.
• Author technical documentation, cluster operational runbooks, disaster recovery (DR) procedures, and platform upgrade playbooks.

Requirements:

Mandatory Technical Skills:

• 4+ years of hands-on experience in Platform Engineering, DevOps, or Site Reliability Engineering with a primary focus on enterprise Kubernetes / Amazon EKS.
• Deep expertise with Amazon EKS, including EKS Hybrid Nodes architecture, Cilium CNI (VXLAN), and hybrid networking topologies.
• Strong experience in cloud-native autoscaling using Karpenter and container-optimized operating systems (Bottlerocket).
• Practical experience setting up and operating EMR-on-EKS for distributed data processing and Spark runtimes.
• Hands-on experience with GPU node pool orchestration for AI/ML workloads, LLM/SLM serving, and real-time speech/voicebot inference.
• Proficient with GitOps release methodologies using Argo CD, Helm, and automated CI/CD pipelines (GitLab CI).
• Solid knowledge of Kubernetes security, admission control (OPA / Kyverno), RBAC, secrets management (HashiCorp Vault / CyberArk), and pod security standards.
• Strong proficiency in Infrastructure-as-Code using Terraform or AWS CDK.

Strong Plus (Nice-to-Have Skills):

• Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Security Specialist (CKS)
• AWS Certified Solutions Architect – Professional or AWS Certified DevOps Engineer – Professional.
• Experience in telecom domain infrastructure, low-latency real-time voice/chat processing, or hybrid cloud data sovereignty architectures.
• Familiarity with AWS Landing Zone Accelerator (LZA), AWS Transit Gateway, and AWS Lake Formation.

Soft Skills & Team Fit:

• Strong critical thinking, problem-solving, and analytical skills.
• Excellent communication and collaboration skills to work closely with cross-functional teams (Data Engineering, MLOps, Cloud/Network, Security).
• Results-oriented, proactive mindset with strong ownership of deliverables within an Agile / Scrum framework.
• Upper-Intermediate+ English level (written and spoken).

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Coinask.ai is a B2C AI SaaS product at the intersection of AI, Crypto, and FinTech.

We are looking for a hands-on Lead Brand & Community Manager who will take ownership of brand narrative, communication strategy, community, and the KOL direction.
 

This is not a "content-plan" role. 
You will shape how Coinask sounds, looks, and is perceived by its audience, build trust in the product, grow the community, and scale the brand through content, social media, and creator partnerships.
 

Briefly about the role

At Coinask, trust directly affects how users perceive the product, interact with it, and decide whether to use it.

Your task is to build a strong public voice for Coinask and turn it into a systematic growth engine through:

Brand → Content → Community → KOLs → Audience Insights
 

You will work closely with Marketing, Growth Product, Design, and Product, turning audience insights into strong communications, content, and product insights.
 

Your responsibilities

• Brand Narrative & Communication Strategy: build and develop Coinask's communication strategy, define the Tone of Voice and key messaging pillars, and be able to translate complex AI, crypto, and financial concepts into simple, clear, and engaging communication.
• Founder & Team Branding: help key team members (Founders, C-level) develop their personal profiles on social media (Twitter/LinkedIn), prepare drafts for them, and coordinate joint announcements and brand communications (employee advocacy).
• Content & Social Media: own content strategy and hands-on execution — from expert threads and social content to email communications and long-form content.
• Community Building: launch, grow, and moderate the community on Discord/Telegram, build engagement, work with feedback, and turn active users into brand advocates.
• PR & External Communications: develop Coinask's external communications, work with relevant media and information platforms, prepare PR initiatives around key launches, products, and company news.
• KOL & Creator Partnerships: find, onboard, and develop relationships with crypto/fintech KOLs and creators, test partnership and referral mechanics, and scale the ones that deliver results.
• Brand & Community Insights: track engagement, sentiment, and audience needs, identify recurring insights, and pass them on to Product and Marketing to improve the product and communications.
• Work with AI tools for research, ideation, content production, repurposing, and performance analysis, while maintaining quality, tone of voice, and brand integrity.
   

What we expect from you

• Experience in a role such as Head of Brand, Communications, Brand Lead, Community Manager, Content Lead, or Product Marketing Manager with a strong brand/community focus in Web3, Crypto, FinTech, or B2C SaaS.
• Ability to independently build brand narrative, communication strategy, and Tone of Voice.
• Strong hands-on experience in content and social media, particularly Twitter/X, Reddit, Meta, and LinkedIn.
• Practical experience working with KOLs/creators and understanding of referral/affiliate partnership mechanics.
• Fluent English and a good feel for the culture, tone, memes, and language of the Western crypto/tech audience.
• Ability to turn business goals and user insights into concrete communication hypotheses and test them quickly.
• Strong critical thinking, high autonomy, and ownership.
• Ready not only to define strategy but also to write, launch, test, and improve content yourself.
• Comfortable working in a fast-paced environment with a high level of uncertainty and constant experimentation.
   

Nice to have

• Experience with AI products / AI-native SaaS.
• Strong background in Crypto/FinTech/Web3.
• Experience launching and growing a community from scratch.
• Experience building creator/KOL programs.
• Understanding of algorithmic content distribution and growth mechanics on Twitter/X, Reddit, Meta, and LinkedIn.
   

How we work

We are an AI-native team.

For us, AI is not a separate skill on a resume but part of the daily workflow. You won't have a large staff of writers — we expect you to use AI to multiply the speed of research, ideation, content production, and repurposing without losing quality or meaning.

We value speed, autonomy, and the ability to move quickly from idea to test.

Think → Create → Publish → Learn → Iterate

You will have the freedom to build the brand function, but you will also carry responsibility for its real impact.

This role is for you if you are looking for

• The opportunity to build a brand practically from scratch. Coinask is at a stage where Brand & Community can become one of the key drivers of trust and organic growth.
• Real influence on the product. Your insights from the community and the market will feed directly into Product and Marketing.
• An AI-native environment. We use AI not as a separate tool but as part of the daily workflow.
• Hands-on ownership. You won't just be assigning tasks to a team — we expect you to create, launch, and test communications yourself.
• High speed and autonomy. Minimal unnecessary bureaucracy, a short cycle from idea to publication and feedback.
• Room for experimentation. We are open to new formats, channels, creators, and community mechanics.
   

If you want not just to run social media accounts, but to build a strong brand, community, and voice for a new AI product, we'd be glad to meet you.

Team Summary

Our team consists of four software engineers and one development manager. Our main team specialization is AI/ML algorithm deployment on various embedded devices. With a focus on quality and flexibility, our team builds long-term on-device and host solutions including business logic, algorithms, and infrastructure related to ML pipelines.

Job Summary

We are seeking an experienced Software Engineer with deep expertise in IoT ecosystems and machine learning infrastructure. This role will lead the architectural design and strategic evolution of our ML algorithm execution platform in host environments, driving innovation across two critical domains: optimizing existing distributed systems and pioneering next-generation capabilities.

Responsibilities and Duties:

• Profile models and bring up new hardware. 
• Convert models, and measure their performance. 
• Drive cross-platform compatibility decisions and mentor team on embedded systems ML Infrastructure Leadership Design and optimize distributed ML inference systems for edge-to-cloud deployment.
• Lead performance engineering for throughput/latency optimization across heterogeneous hardware Own resource management strategies for memory-constrained embedded environments.
• Quality Engineering & Testing Strategy.
• Design comprehensive testing frameworks (unit, integration, HIL, performance).
• Own CI/CD pipeline architecture with automated hardware testing.
• Establish quality metrics and monitoring for production firmware deployments.
• Technical Leadership Drive cross-functional architecture decisions with product, hardware, and data science teams.
• Lead technical reviews and provide guidance on complex system design challenges.
• Own technical debt reduction and long-term scalability planning

Qualifications and Skills:

• 5+ years of commercial software development experience.
• Strong command of C++ and solid understanding of Computer Science fundamentals.
• Proven experience with Agentic AI 
• Proficient in CMake, Bash scripting, and Linux command-line operations.
• Excellent written and spoken English proficiency.

Nice to have:

• Experience with model conversion, quantization, and performance profiling.
• Knowledge of Python
• Familiarity with Git and Jenkins.
• Hands-on experience with AWS and Docker.

We offer multiple benefits that include

• The environment of equal opportunities, transparent and value-based corporate culture and an individual approach to each team member
• Competitive compensation and perks. Annual performance review
• Opportunity to receive a Performance Bonus for your individual achievements and a Loyalty Bonus recognizing your dedication to the company
• Gig-contract
• 21 paid vacation days per year, paid public holidays according to the Ukrainian legislation
• Development opportunities like corporate courses, knowledge hubs, and free English classes as well as educational leaves
• Medical insurance is provided from day one. Sick leaves and medical leaves are available
• Remote working mode is available within Ukraine only
• Free meals, fruits, and snacks when working in the office

Coinask.ai — a B2C AI SaaS product at the intersection of AI, Crypto, and FinTech.

We're looking for a hands-on Senior Growth Analyst who will take ownership of ensuring Coinask's data is accurate, consistent, and ready to drive business decisions — from tracking and integrations to product analytics, attribution, and dashboards.

This isn't a "just reporting" role. You'll be responsible for the product's analytical foundation: collecting data correctly, maintaining data quality, connecting different systems, and helping Marketing and Product see the full picture of the business.
 

About the Role

We're actively driving traffic and growing the product, so we need a single source of truth for Marketing and Product:

Tracking → Integrations → Data Quality → Product Analytics → Dashboards → Insights
 

You'll work closely with the Head of Marketing, Growth PM, and Engineering, to ensure a strong connection among marketing data, user behavior, and product data.
 

Your Responsibilities

• Tracking & Analytics Setup: build and maintain the Event Taxonomy, web/product tracking, and key user journey events. Work with GTM, server-side tracking, and analytics tools.
• Product Analytics: set up and maintain Amplitude, Mixpanel, PostHog, or similar systems — funnels, cohorts, retention, activation, and key product flows.
• Integrations & Data Flow: ensure correct data exchange between Web, Product, Backend, CRM, ad platforms, and analytics tools via APIs, Webhooks, n8n/Make, or other integrations.
• Marketing Analytics & Attribution: connect ad spend, traffic sources, sign-ups, and product events so Marketing and Product see accurate CAC, ROAS, conversion, and LTV.
• Data Quality & QA: regularly audit data, find duplicates, data loss, broken events, and discrepancies between systems; identify root causes and coordinate fixes with Engineering.
• Dashboards & Reporting: build and maintain clear dashboards for Marketing, Product, and Management, keeping metrics up to date with a single shared definition.
• Insights: find anomalies, patterns, and growth opportunities in the data and turn them into actionable insights for Product and Marketing.
• Use AI and automation tools to speed up analysis, SQL, QA, debugging, and data work.
  
   

What We Expect From You

MUSH HAVE 

• 2+ years hands-on with a subscription product, in-house — you owned its metrics, not just reported on them: free-to-paid conversion,

churn, cohorts of paying users

• Experience building analytics from scratch at an early product

stage — no legacy systems, no ready dashboards, no established

taxonomy

• AI tools as part of your daily workflow, not a line in a skills list

• English B2+ — working communication, materials, documentation

Core requirements

• 3+ years of experience in Product Analytics, Web Analytics, Marketing Analytics, Analytics Engineering, or Tracking.
• Confident with GTM, GA4, and product analytics tools — Amplitude, Mixpanel, PostHog, or similar.
• Understand how events, cookies, first-party data, server-side tracking, APIs, and Webhooks work.
• Strong SQL skills and the ability to work independently with data in PostgreSQL, BigQuery, or similar systems.
• Hands-on experience building integrations and data flows between marketing, product, and backend systems.
• Understand marketing attribution principles and how to connect acquisition data with product metrics.
• Able to build dashboards and reporting systems that teams actually use.
• Able to independently identify the root cause of data discrepancies and drive them to resolution with Engineering.
• Strong analytical and business thinking: you understand not just how to get a number, but why the business needs it.
• High autonomy, ownership, and comfort working in a fast-paced environment.
   

Nice to Have

• Python or JavaScript for custom scripts and API work.
• Experience with dbt, BigQuery, Snowflake, or other data tools.

• Experience in FinTech / Crypto / AI products.

  
   

How We Work

We're an AI-native team. AI is part of our daily workflow. We expect you to use AI for writing SQL, analyzing data, debugging tracking, automating QA, and speeding up routine tasks.

We value speed, pragmatism, and autonomy: a reliable system that works today beats a complex architecture that will be ready in six months.

Track → Connect → Validate → Analyze → Improve

This Role Is for You If You're Looking For

• The chance to build an analytics foundation from scratch, free of legacy systems and tracking chaos.
• Real business impact: your data and insights will be used directly by Marketing and Product.
• Broad scope: from tracking and integrations to product analytics and reporting.
• An AI-native environment where modern tools are used to genuinely speed up the work.
• High autonomy and speed without unnecessary bureaucracy.

We're looking for a Product Management Director to own the space management and Soft FM (cleaning, catering, portering) product suite of a fast-growing B2B SaaS platform for commercial real estate and facility management. The products mainly serve the UK healthcare market, where reliable facility services have a direct impact on hospitals and patients. You'll lead a team of four Product Managers and set the strategy for a multi-product portfolio. A key part of the role is bringing organically built and acquired products together into one consistent ecosystem. You'll work closely with Sales to unblock revenue and make sure roadmaps are driven by commercial results, not only delivery. It's a great fit for a commercial product leader who has already managed PM teams and led product consolidation after M&A.

Details:
Schedule: Full time
Location: Hybrid, Kraków or Warsaw (3 days per week in the office, with travel to London); Or remote from the UK is also possible
Start: ASAP
Duration: Long-term
English: Fluent
Type of collaboration: B2B Contract / Internal Employment

About the project: The client is a private equity-backed B2B SaaS company building a platform for commercial real estate and facility management. Its software is used to manage more than 100,000 buildings globally. The company is growing quickly, both organically and through acquisitions, and now has several overlapping products that need to become one platform. This role covers the space management and Soft FM services suite, with a strong focus on UK healthcare customers. The product team is set up in Poland, with close links to the business in London. It's a chance to shape the product strategy of a scaling PropTech company with strong investor backing.

You have:

• Experience as a Director of Product, Head of Product, or Group Product Manager in a B2B SaaS company
• A proven track record of directly managing, coaching, and developing a team of Product Managers (not only engineers or projects)
• Experience leading product strategy for a multi-product portfolio or consolidating products after an acquisition
• A strong commercial mindset and experience partnering with Sales to drive revenue growth
• Experience setting up product discovery processes that connect PM roadmaps to business goals
• Based in or willing to commute to Kraków or Warsaw for a hybrid schedule (3 days per week in the office), or based in the UK
• Willingness to travel to London
• Fluent English
• Nice to have: domain experience in PropTech, CAFM (Computer-Aided Facility Management), or Soft FM
• Nice to have: experience building products for the UK healthcare or public sector
• Nice to have: experience in a private equity-backed or M&A-driven growth environment

What to do:

• Own the product strategy and roadmap for the space management and Soft FM services suite
• Lead, coach, and evaluate a team of four Product Managers
• Drive the consolidation of organically built and acquired products into a single product ecosystem
• Set up discovery processes that make sure the team's roadmaps support Sales and revenue growth
• Partner closely with Sales to remove product blockers and win new business
• Understand the needs of UK healthcare and facility management customers and turn them into product priorities
• Work with Engineering, Sales, and leadership to balance commercial goals with delivery
• Track the market and competitors to find new growth opportunities for the portfolio

Who We Are 

PAR Retail, with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail’s unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retail’s solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee. 

Requirements:  
- Operational knowledge of modern operating systems and networking; 

- Experience with common cloud services: AWS, GCP, and Azure; 

- Network Security and expertise in network pentesting; 

- Security testing of web applications, web services, mobile apps (hybrid and native), and IT infrastructure; 

- Understanding security certifications (PCI DSS / SOC2); 

- Ability to apply modern Application Security methodologies and frameworks; 

- Ability to use at least one modern programming language; 

- Practical experience with Burp Suite; 

- Experience with IDS, IPS, SIEM configuration; 

- Upper-intermediate English level. 

Responsibilities:  

- Requirements analysis, performing penetration testing and security audit; 

- BE, WEB, cloud and mobile clients testing; 

- Vulnerability reporting and remediation process; 

- Communication with development and project management teams; 

- Prepare security testing reports; 

- Prepare and support internal documentation for the project. 

PAR Retail Offers: 

- Long-term employment; 

- Competitive compensation with regular performance-based salary and career development reviews; 

- Paid vacations and sick leaves; 

- Health insurance program; 

- Flexible working hours; 

- Sponsored company educational program, corporate library; 

- Funny celebrations, team outings, and company events; 

- A unique and friendly environment where everyone can explore and learn new technologies. 

Position Summary: 

The Retailer Support Representative is responsible for providing comprehensive technical and operational support to retailer partners across multiple client programs. This role requires flexibility and adaptability as agents support various customer accounts and may be assigned to new client programs as the company grows.

Key Responsibilities: 

Agents in this role handle both incoming and outgoing communications to ensure complete issue resolution.

• First Point of Contact: Act as the primary support contact for retailer inquiries across all active client programs
• Kiosk Troubleshooting (Touchpoint Support): Diagnose and resolve device power issues, network connectivity problems, scanner/printer malfunctions, and payment device errors
• Loyalty Program Support: Address loyalty program issues and provide general app support to retailers
• Marathon POS Configuration Support: Provide basic setup guidance, verify configurations, and coordinate with the support team for complex POS requests
• CRM Ticket Management: Triage and respond to support inquiries, accurately documenting issue details, troubleshooting steps, and resolutions
• Knowledge Base Utilization: Apply macros, KB articles, and established troubleshooting flows to resolve common issues efficiently
• Guided Troubleshooting: Walk retailers through common fixes including kiosk reboots, connectivity checks (Wi-Fi/Ethernet/VPN), and app reinstall or settings verification
• Outgoing Communication: Proactively contact retailers and on-site personnel to gather additional information, verify issue resolution, and coordinate troubleshooting steps, or to reach the other aim defined by the project.
• Multi-Project Coverage: Provide support across all active client programs (currently Touchpoint and Marathon ARCO Rewards) with readiness to support new customers as onboarded
• Escalation Management: Escalate tickets appropriately to Platform Support, Engineering, or Hardware Ops when issues fall outside first-contact resolution scope
• L1 Escalation Handling: Receive and resolve escalated cases from Level 1 members support team, providing guidance and advanced troubleshooting
• Documentation Maintenance: Collaborate with internal teams to keep support documentation current and identify gaps in the knowledge base
• Continuous Learning: Participate in ongoing training to stay informed on product updates, configuration changes, and support processes

Qualifications: 

• 1+ year of experience in customer support, help desk, or technical troubleshooting roles 
• Familiarity with kiosk systems, POS hardware, or retail environments preferred 
• Basic understanding of network troubleshooting (Wi-Fi, Ethernet, VPN, static IP) 
• Ability to manage multiple cases at once while staying organized and responsive 
• Excellent communication skills — able to clearly explain solutions to both technical and non-technical users 
• Experience with Freshdesk, Jira, or similar ticketing tools is a plus 
• Exposure to MDM tools and payment hardware is helpful but not required 

Schedule: 

• Mon-Fri: 1 pm ET-10 pm ET