Jobs at Djinni

About us:

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission:

Become a stepping stone on our customers’ journeys of self-improvement.

Our values:

• Deliver what matters
• Respect and support others
• Initiate and own
• Voiceopenly
• Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities:

• Build the product from the ground up — define its visual language, design principles, design system, and key UX flows.
• Design UX for an AI-powered product — including onboarding, first-generation experiences, long-running asynchronous processes, AI model selection, token-based economics, error states, and web-first checkout.
• Build a scalable design system for web and mobile, with shared logic, components, variables, themes, states, and responsive behavior.
• Design production-ready motion — micro-interactions, loading states, transitions, and animations that help users understand what is happening during AI generation.
• Create implementation-ready animations using Rive (preferred) or Lottie, and collaborate closely with engineers on their integration.
• Design for real traffic from day one — the MVP will reach live users shortly after launch, so you’ll continuously validate and improve your work based on user behavior and product data.
• Work closely with engineers to balance UX quality, visual polish, and implementation complexity.
• Contribute to product growth by designing experiences that improve activation, conversion, monetization, and retention.
• Contribute to the product’s visual identity through typography, color systems, logo direction, and other foundational brand elements.
• Collaborate closely with the CEO, product, and engineering teams to turn ambiguous problems into clear, scalable product experiences.

Requirements:

• 4+ years of experience in product design, ideally in B2C products with paid traffic or performance marketing.
• Strong experience designing both web and mobile products, ideally with a unified design system across platforms.
• Experience with production-ready motion design, with Rive preferred or Lottie as an alternative.
• Proven experience building design systems with reusable components, states, variables, themes, and responsive scenarios.
• Strong product thinking and an understanding of how design impacts activation, conversion, monetization, and retention.
• Ability to design complex product experiences involving AI models, generation states, usage costs, asynchronous processes, and other non-standard UX patterns.
• Basic visual identity and branding skills, including logo, typography, and color systems.
• Strong collaboration skills and experience working closely with engineers, including the ability to balance UX quality with technical constraints.
• Ukrainian for internal communication.
• English at B1 level or higher.

Would be a plus:

• Experience designing generative AI products or interfaces built on top of third-party AI models.
• Experience launching a new product or major feature from scratch, rather than primarily iterating on an established product.
• Flutter-first experience or close collaboration with Flutter engineering teams.
• Experience with web-first products and custom checkout flows outside of the App Store.
• Experience designing subscriptions, tokens, credits, or other usage-based monetization models.
• Experience designing performance marketing landing pages and conversion-focused acquisition experiences.
• Experience working in a startup or pre-PMF environment, where you’re comfortable with ambiguity, fast iteration, and changing priorities.

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 100% compensation for coworking spaces in Ukraine (except Kyiv, where we have a cozy, autonomous hub) and 50% compensation for coworking spaces worldwide to ensure everyone has a comfortable and inspiring workspace.
• Free Office Lunches: We want you to stay fueled and focused, so we provide delicious free lunches for everyone working from our hubs. It’s one less thing for you to worry about during a productive workday.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, and therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for an AI Evangelist (Head of Business Process Automation).

You are our candidate if:

• You have extensive experience in optimizing business processes, achieving measurable results in time savings and manual workload reduction;
• You possess successful cases in your portfolio that demonstrate a proven business impact, specifically in reducing manual operations and optimizing headcount (FTE avoidance);
• You have the skills and knowledge to independently create functional solutions using AI, No-Code, or Low-Code tools without relying on large development teams;
• You are proficient in managing large datasets, APIs, and building automated reporting systems via BI dashboards;
• You have a deep understanding of systemic business processes and can effectively translate business requirements into technical implementations;
• You are a visionary leader with experience managing teams of 10+ people, capable of driving innovation and navigating change;
• You have a professional command of English (B2+ level), enabling you to work fluently with international AI tools and documentation.

What you will be doing:

• Implement AI and No-Code tools to transform back-office operations into a high-efficiency system;
• Analyze and audit business processes to identify bottlenecks and develop strategic automation plans;
• Automate the collection, preparation, and visualization of all management and operational reporting;
• Drive AI literacy across the organization by training teams and mentoring management in "AI-Copilot Prompting";
• Scale the business efficiently by deploying AI agents that handle increased workloads without a proportional increase in staff;
• Execute a roadmap to reduce routine task duration by 5x and cut manual work by 30–50% within the first 6 months;
• Partner with various departments to ensure seamless integration of AI solutions from requirements gathering to final launch.

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable — hybrid or fully remote.
• We care about your mental health — you can consult a corporate psychologist.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.

Who we are:
Selesa offers IT outsourcing, specialist out-staffing, and project management services to enhance business operations. We focus on providing skilled professionals for IT needs, including development, security consulting, and business development. Selesa also manages sales, account management, and human resources to support company growth. Our services are known for efficiency, quality, and strong communication, making us a trusted partner for businesses looking to streamline and secure their IT infrastructure. Originated in Vilnius, Lithuania, we cater to global clients.

Who we are looking for:

We are seeking a Financial Statement and Audit Specialist based in Ukraine to be responsible for preparing regular financial reports and conducting audits to ensure accurate and timely accounting. 

Responsibilities:

• Prepare monthly financial reports
• Plan and perform audits to make sure that the financial records are fair and accurate.
• Develop process improvements to refine the quality and effectiveness of deliverables.
• Develop clear and complete reports of audit procedures and findings.
• Maintain financial and audit documentation according to established standards.
• Organize financial and audit training as required.
• Manage reconciliation and cash.
• Communicate with internal and external company’s partners.

Requirements:

• A bachelor's or master's degree in accounting or accounting sciences.
• Certification as a Certified Internal Auditor, Certified Financial Services Auditor, or similar.
• At least 2 years experience as a financial accountant, financial analyst, or business accountant in Ukraine.
• A thorough understanding of key areas such as risk, compliance, and financial legislation.
• Proficient at detailed report writing and presentation
• At least Intermediate English language proficiency
• Industry experience in slot games is a plus
• Strong attention to detail and teamwork skills

• Ability to meet deadlines in a fast-paced environment

   

What we offer:

• Fully remote position with a flexible schedule
• Long-term opportunity with potential for financial and career advancement

• Supportive and positive work culture, collaborating with like-minded teammates

   

The recruitment process will include a three-day pre-trial period, during which we will test your skills. This period is paid. After successfully completing the pre-trial, an interview will follow. If the interview is successful, the next step will be an offer.

When submitting your application, please make sure to include your responses to the following screening questions in your COVER LETTER:

1. Please explain to us your level of spoken/written English. Just rank it from 1 to 10, where 10 means a Native Speaker; 8-9 means a Near Native Speaker; 6-7 means Fluent Speaker; under 6 any further levels.
2. Please explain to us your experience in accounting and audit.
3. What are your Monthly salary expectations for a long-term, full-time position (if we consider 40 hours a week)?
4. What is your notice period and how soon can you join ?

Our Customer:

Our customer is developing an AI-powered platform that helps organizations accelerate innovation through advanced artificial intelligence, secure infrastructure, and modern backend engineering. The team builds scalable, production-grade AI solutions designed to operate across cloud and private environments while maintaining high standards of security, reliability, and performance.

Your Tasks:

• Design, develop, and maintain scalable backend services, APIs, and system architecture for AI-powered applications.
• Take full ownership of features throughout the entire development lifecycle, from technical design and architecture to implementation, deployment, monitoring, and continuous improvement.
• Transform AI concepts, Large Language Model (LLM) capabilities, and intelligent agent designs into reliable, production-ready backend systems.
• Design and implement AI reasoning workflows, agent orchestration, and integrations with enterprise services, external platforms, and internal data sources.
• Build, maintain, and optimize CI/CD pipelines across cloud and secure private deployment environments.
• Ensure software quality through engineering best practices, self-review, automated testing, observability, and continuous improvement.
• Integrate LLMs into enterprise applications while ensuring security, scalability, and reliable production performance.
• Contribute to infrastructure design for secure AI deployments, including private, on-premises, and self-hosted environments.
• Collaborate closely with AI engineers, QA specialists, and cross-functional teams to deliver robust, production-grade AI solutions.
• Work independently with a high level of ownership while contributing to collaborative engineering initiatives and continuously raising technical standards.

Required Experience and Skills:

• 6+ years of experience as a Backend or Systems Engineer with strong expertise in backend architecture and system design.
• Hands-on experience building and deploying production-grade LLM applications or AI agent solutions.
• Strong experience designing and developing APIs, backend services, distributed systems, and scalable application architectures.
• Experience working with relational and/or NoSQL databases in production environments.
• Strong understanding of system reliability, scalability, observability, and performance optimization.
• Experience building and maintaining CI/CD pipelines and modern software delivery workflows.
• Experience working with Google Cloud Platform (GCP) and deploying cloud-native applications.
• Familiarity with secure private infrastructure, on-premises deployments, or hybrid cloud environments.
• Strong understanding of application security, API security, data protection, and privacy best practices.
• Proven ability to independently own technical solutions from architecture and implementation through production deployment and ongoing support.
• Experience collaborating effectively with AI engineers, QA teams, and cross-functional engineering teams in Agile environments.
• Excellent problem-solving, communication, and technical documentation skills.
• Fluent English.

Would Be a Plus:

• Experience working with open-weight or self-hosted AI models.
• Experience designing infrastructure for private AI deployments, including compute and operational considerations.
• Knowledge of knowledge graphs or graph-based data modeling.
• Background in algorithmic problem-solving or data science.
• Experience building personal software projects or contributing to open-source initiatives.

Working Conditions:

• 5-day working week, 8-hour working day.
• Remote work.

ChargerSystem builds a CPMS — a management platform for EV charging infrastructure. Our clients are charging network operators in Ukraine and abroad, and the platform is integrated with international roaming aggregators and payment providers.

We're looking for someone to become the single point of ownership for operational relationships with partners and integrations. The position sits at the intersection of technical expertise, operational execution, and managing external relationships.

You'll communicate with partners directly, coordinate the rollout of new functionality, and make sure agreements turn into working integrations.
 

What you'll own
 

Partners and integrations

• Day-to-day operational communication with partner companies (roaming aggregators, network operators, charge point discovery services) — 6–8 active partners & growing 
• Coordinating the rollout of new functionality: scope, timelines, release sequencing, customers & holder expectations, preparing external communications for releases & new features
• Integration delivery: status tracking, data import, configuration, launch readiness
• Running regular operational meetings with partners
• Advising partners on how the platform works: payment methods, billing algorithms, presets, station schedules
   

Payments and merchants

• Supporting merchant registration, activation, and configuration in payment systems
• Handling payouts, refunds, and refund dispute cases
• Coordinating the resolution of failed or incorrect transactions
• Evaluating new payment solutions and preparing recommendations
   

Analytics and reporting

• Preparing analytical reports on charging station performance at partner request
• Investigating charging session issues, abnormal consumption, and incorrect account balances
• Consumption statistics across station groups
   

Internal collaboration

• Creating and managing tickets in Jira, working with L2/L3 engineering teams
• Maintaining internal documentation on partners and processes
   

What we're looking for
 

Required

• 2+ years in a role managing B2B partners or clients in a technical product: technical account management, partner operations, integration management, or technical customer success
• Technical literacy: you understand REST APIs and webhooks, can read logs and documentation
• Experience with payment systems or financial flows (transactions, reconciliation, refunds, payouts)
• Upper-Intermediate English or above — daily written and spoken work with international partners
• Autonomy in external communication: you run a partner relationship without needing every message reviewed internally
• Follow-through: you close issues rather than reporting that you've emailed someone
   

Nice to have

• Background in EV charging, energy, IoT, or adjacent domains
• Familiarity with OCPP/OCPI
• Experience with Jira and Google Workspace administration
• Analytical skills: SQL or confident work with large data exports

What you get

• Direct ownership of a business area, not execution of someone else's decisions
• Direct access to the CEO, CTO and the product team — decisions get made fast
• Real product influence: the feature requests you bring from partners land on the roadmap
• A growing domain: EV infrastructure in Ukraine and new markets
• Market compensation
• Equity: we're setting up an ESOP for key roles, and this position is included. Specific terms are discussed at the final stage.

About the Staff Software Engineer role 🔍

As a Staff Software Engineer on our Platform team, you’ll design, implement, and maintain robust, high-quality backend APIs and services. Your work will directly impact Motion’s core operations and enable teams across the company to leverage our data across multiple product lines.

| Our tech stack: React, Node.js with Express, TypeScript, GraphQL, PostgreSQL, MongoDB, and Azure.

What you'd be doing 🛠️

• Scoping, designing, and implementing resilient, performant, and high-quality backend solutions.
• Working closely with fellow engineers to deliver complex backend features and integrations.
• Maintaining and enhancing existing integrations, anticipating future product solutions and making sure our systems scale with Motion’s growth.
• Identifying and resolving errors, performance issues, and devex problems in our codebase.
• Driving engineering advancements.

Sample projects:

• Build a unified API for our insights data to be used by other development teams.
• Store insights and metrics from our data providers at scale.

Our ideal fit brings ✨
 

• 6+ years of experience building and maintaining large-scale software applications.
• Proficiency with our core stack (React, Node.js, TypeScript) is ideal, though we’re open to adjacent tech.
• Strong experience with asynchronous message queue systems.
• Experience with MongoDB or other document-based databases.
• Solid understanding of data modelling, ETL concepts, and simplifying data architecture.
• Exceptional written and verbal communication skills with a knack for translating complex technical issues into clear business impacts.
• Interest in AI/ML.
• Ability to thrive in a fast-paced environment with evolving requirements and priorities.
• A pragmatic approach to tackling challenging problems, with a deep interest in understanding and solving business needs.

What you'll love about the company 💜

• Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
• Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.
• Growth that speaks for itself: Motion has strong product-market fit, 3x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum.
• Opportunity for impact: As an early team member, your contributions will directly shape the product, team, and the future of the company. If you're excited about building, you’ll thrive here!
• Award-winning team: We're a low-ego, high-performing team that was just ranked #5 on LinkedIn’s Top 15 Startups in Canada for 2025.
• Team connection: To stay connected in a virtual workspace, we get together at least once a year for a company-wide offsite (this year, we spent a week by the lake in Muskoka, Canada!)

🌎 A note on location: It is a fully remote company, but we’re looking for someone in or around one of our hub cities (Toronto, Montreal, or Porto, Portugal) who can work with significant overlap with ET working hours.

We are looking for a PPC Specialist to launch, manage, and scale paid advertising campaigns in the CS2 skins niche.
 

Responsibilities:

• Launch, manage, and scale paid advertising campaigns across multiple platforms
• Analyze traffic performance and optimize campaigns based on ROAS and CPI
• Independently source, test, and purchase creatives (banners, videos, other assets)
• Research, test, and scale new traffic sources and ad placements
• Continuously test hypotheses and scale profitable campaigns
   

Key Requirements:

• Ability to set up advertising accounts from scratch (account structure, tracking, pixels, conversions)
• Strong skills in Google Ads — 60% primary focus (Search, Display, Video/YouTube)
• Solid experience with Meta Ads (Facebook / Instagram) — 40% focus
• Hands-on experience with traffic analytics and performance optimization (ROAS/CPI-driven)
• Independent sourcing and purchasing of creatives (banners, videos) for campaigns
• Media buying experience on niche and gaming-related platforms, including:
  • Esports tournaments and events
  • Gaming communities and forums
  • Discord servers
  • Twitch streamers and gaming influencers
  • Other gaming-related ad placements
• Ability to independently find, research, and test new traffic sources
• Experience in gaming, esports, skins, or digital goods niches
• Understanding of CS2 audience behavior and monetization funnels
• Experience scaling high-volume performance campaigns

We're looking for a Production Support Engineer with strong fullstack engineering skills to join our team. You'll ensure the reliability and stability of our payment processing platform while actively contributing to improvements across the entire stack. This role blends reactive incident response with proactive development work to build more resilient systems.
Responsibilities
 

• Monitor, triage, and resolve production incidents across our distributed payment systems
• Investigate and troubleshoot issues across frontend, backend, and infrastructure layers
• Develop and deploy fixes, patches, and improvements directly—not just escalate
• Perform root cause analysis and implement permanent solutions to prevent recurrence
• Build and maintain internal tooling, dashboards, and automation to improve observability
• Configure and manage CloudWatch alarms, dashboards, and log insights queries
• Maintain and enhance GitHub Actions workflows for CI/CD pipelines
• Collaborate with product engineering teams on system reliability and performance optimization
• Maintain and improve runbooks, alerting rules, and incident response procedures
• Participate in on-call rotation to provide 24/7 support coverage

Requirements

• 4+ years of software engineering experience with at least 2 years in a support or SRE-adjacent role
• Strong proficiency in C# and .NET (ASP.NET Core, Entity Framework)
• Frontend development experience with React
• Experience with AWS services (EC2, ECS, Lambda, S3, RDS, SQS)
• Proficiency with AWS CloudWatch for logging, metrics, alarms, and dashboards
• Experience with CloudWatch Logs Insights for querying and analyzing application logs
• Proficiency with GitHub Actions for building, testing, and deploying applications
• Experience writing and maintaining CI/CD workflows including automated testing, environment deployments, and release management
• Solid understanding of SQL and NoSQL databases (SQL Server, PostgreSQL, MongoDB)
• Experience with RESTful API design and debugging
• Strong troubleshooting skills across the full application stack
• Excellent communication skills for incident coordination and cross-team collaboration

Nice to Have

• Experience in fintech or payment processing
• Familiarity with containerization and orchestration (Docker, ECS/EKS)
• Knowledge of message-driven architectures (SQS, RabbitMQ)
• Experience with Infrastructure as Code (Terraform)
• PCI-DSS compliance experience

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

Employer information:
This position is with a US-based software company providing custom development and AI implementation for North American clients. The team builds and maintains production software, including AI-enabled systems, and works in long-term client engagements. 
Team members operate as part of an internal, distributed team and collaborate directly with client stakeholders.

About the role:
We are looking for a results-driven Business Development Manager who will secure new business and grow revenue for the company. This is a pure deal-origination role: it does not include account management, project management, delivery, technical execution, or day-to-day client communication - all client calls and ongoing communication are handled by our US-based team.

You will work independently to source and qualify opportunities, then hand them off internally once a deal is ready to move forward. The focus of this role is generating pipeline and closing agreements, not managing existing accounts.

What you will do:
- Secure new business and grow revenue.
- Proactively source outbound opportunities, including partnerships, referrals, and warm outreach.
- Qualify opportunities and drive them to signed agreements.
- Coordinate internally with the US team during deal handoff.
- Contribute directly to revenue growth, without taking on account management or delivery responsibilities.

What we are looking for:
- You have proven experience in business development or lead generation for IT services,software development companies, or SaaS.
- You have a clear track record of originating or closing deals with budgets of $20,000+.
- You understand how custom software projects are priced and sold.
- You have strong written and spoken English (B2 level or higher)
- You can work independently and stay focused on results.

KPIs:
- New qualified opportunities created.
- Pipeline value generated.
- Deals secured / revenue influenced.

What We Offer:
- Working hours aligned with US time zones, typically 16:00–00:00 Kyiv time.
- 1:1 English lessons to support clear and confident communication.
- Paid vacation and sick days.
- Fully remote work.
- Opportunities for professional growth within the team.
- Structured, personalized onboarding to help you ramp up effectively.

Hiring stages: Recruiter screening → Skills assessment interview

Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly through our website at comeback.ua. Selected candidates will be contacted by Come Back Agency

Come Back Agency supports US software and technology companies by running their hiring process. We work with delivery and leadership teams to define roles, screen candidates, and manage interviews. Successful candidates are hired directly by the company and become part of its team.

This position is with SoftDoes (SD), an enterprise-level custom software development and AI-engineering company. The team works on IT projects, builds and launches products, and manages full-cycle delivery teams.

Team members work in distributed teams and collaborate closely with internal stakeholders and project teams.

About the Role:
SoftDoes is looking for an HR Manager to support the HRD in running and developing the company's HR function. This is a hands-on generalist role, working in tandem with the Head of HR and taking ownership of day-to-day HR operations so she can focus on strategic priorities. The role sits alongside company leadership and works directly with employees across all departments.

What You'll Do:
- Maintain and improve HR documentation - onboarding, offboarding, internal regulations
- Support the design and implementation of bonus, incentive, and benefits programs
- Analyze team performance and engagement
- Communicate directly with C-level executives and employees across all departments
- Drive and implement HR process improvements and new initiatives, such as team building and process documentation
- Collaborate closely with team on day-to-day HR operations, picking up delegated responsibilities as they're defined

What We're Looking For:
- 1+ year of commercial experience as an HR Manager / HR Generalist within an IT or software company
- You have strong written and spoken English (B2 level or higher)
- Experience in a company of 30+ people, with direct communication with C-level executives
- Hands-on experience with HR documentation - understanding how it's written and structured, not just how to fill in a template
- Strong soft skills: communication, adaptability, and the ability to juggle multiple responsibilities at once
- A proactive mindset - comfortable identifying gaps and proposing solutions independently, without waiting for detailed instructions

Nice to Have:
- Experience designing performance-evaluation criteria or bonus/incentive systems
- Experience driving team-building or culture initiatives

What We Offer:
- Working hours aligned with US time zones, typically 16:00- 00:00 Kyiv time
- English lessons to support clear and confident communication
- Paid vacation and sick days
- Fully remote work
- Opportunities for professional growth within the team
- Structured, personalized onboarding to help you ramp up effectively

Hiring stages: Screening call with a recruiter - Interview with the Head of HR 

Apply with your resume and a short note outlining your relevant experience. You can also send your resume directly through our website at comeback.ua. Selected candidates will be contacted by the Come Back Agency

We’re looking for a Solution Expert to join our Client Support team and become the go-to person our clients trust when something isn’t working the way it should.

You’ll own a queue of cases from the moment they land until they’re resolved, working across our support portal, email, and phone. Our platform runs ticketing and live event management, so if you’ve worked in that world before, great, and if you haven’t, we’ll teach you. What matters more is that you’re genuinely curious about how things work, patient enough to walk someone through a fix, and quick enough to think on your feet when the queue gets busy.

What you’ll do
 

• Get to know the platform inside and out so you can troubleshoot with confidence rather than guessing.
• Triage incoming cases and turn client questions into clear, practical solutions, explained in plain language, whether you’re writing an email or talking someone through it live.
• Dig into reported issues: reproduce the behavior, find the cause, and either fix it or hand it off to a Technical Solution Expert with a clean, complete summary.
• Run walkthroughs and consulting sessions when clients are learning something new, and keep them in the loop throughout the life of a case so they never have to chase you for an update.
• Add what you learn to the team’s knowledge base and training materials, so the next person doesn’t have to solve the same problem from scratch.
• Notice the patterns behind recurring issues and speak up about product gaps or process fixes.
• Stay flexible around on-sales and the natural seasonality of live events, since that’s when clients need you most.

What you bring
 

• Client-facing support or service desk experience, ideally at a SaaS or tech company, and a real track record of turning a confused client into a happy one.
• Strong written and spoken English, with the knack for explaining something technical without the jargon.
• A methodical troubleshooting mindset: comfortable in web applications, able to read configuration settings and make sense of error messages, and unafraid of a tricky case.
• Experience working against SLAs inside a ticketing or case management system, and the ability to juggle a queue where priorities shift by the hour.
• Comfort with Windows and/or macOS, browsers, and everyday internet tools.
• A plus if you’ve trained clients on software before, or if you know the ticketing and live events world already.

What we look for in a teammate

Technical skill gets a case solved. Attitude is what makes a team actually work. We want someone proactive and dependable, the kind of person who picks up the hard case, shares what they learned from it, and helps a teammate without being asked twice. You flag risks early, follow up before a client has to chase you, and stay steady when the queue gets loud. You’re curious enough to keep learning the product and the industry on your own, and open enough to take feedback as well as give it.

We are looking for proactive, disciplined, and highly accountable Product Delivery Managers to join our team.

Responsibilities:

• Driving clear, structured, and proactive communication with clients through written updates, reporting, and calls;
• Ensuring delivery stays aligned with the client’s product goals, user needs, and business priorities;
• Taking ownership of planning and scope management, ensuring both the team and client understand progress, risks, and next steps;
• Control the quality and consistency of all deliverables - no gaps, no surprises.
• Thinking beyond tasks - focusing on how delivery supports the product’s success;
• Analyzing delivery performance and continuously pushing for improvement in process, outcomes, and alignment with the product vision.

Requirements:

• Minimum 2 years of hands-on experience in managing digital products or software delivery;
• English level - C1;
• Profound knowledge of Agile methodologies (Scrum, Kanban, Waterfall) and other mgmt frameworks;
• Strong product thinking - understanding how delivery decisions impact user value and business outcomes;
• Outstanding communication, escalation, and expectation management skills;
• Strong risk management, problem-solving, and negotiation skills;
• High demands and expectations from your work - no excuses, no half-measures;
• Leadership qualities: confidence, ownership, clarity;
• Solid understanding of business environments and ability to align delivery with business goals.

We offer:

• Comfortable working hours (10-19 Kyiv time zone);
• Regular result-based performance and salary reviews;
• Bonus system;
• Attractive social package (unlimited and fully paid sick days, fully paid vacation, birthday day off, etc;)
• Corporate equipment on request;
• Fully or partially funded education (courses, certifications, conferences, etc.)
• Partial payment for English and Sports;
• Friendly and open-minded team;
• Established product-focused environment;
• Range of tasks, from quick and simple to challenging investigation to run;
• Cheerful & dynamic environment;
• Virtual workspace with perspective to move into one of the offices;
• Mentorship.

Hiring steps:

• First interview with the Recruiter;
• Second interview with the Squad Lead;
• Job Offer.

Rezono is a performance marketing agency, partnering directly with Meta, Snapchat, Google, Newsbreak. The company provides its clients (publishers, webmasters, arbitrage teams) with ad accounts on all of the platforms mentioned. Moreover, Rezono helps customers optimize campaigns and leverage all the features of platforms to maximize revenue. The company deals with verticals such as home improvement, leadgen, loans, insurance, e-commerce, and mainstream dating.

At the moment, Rezono is searching for a skilled Client Partner, who will help build a strategic approach for new customers' attracting and further growing. 

Your tasks:
- searching and cold outreaching of potential clients: advertisers and mediabuyers (solo or teams);
- presenting the opportunities of potential cooperation with Rezono to potential clients, building win-win trustful relations;
- representing company at the TOP conferences within the performance marketing industry.

You will be a good match, if you have:
- solid expertise in the affiliate marketing industry, deep understanding of the key market players;
- strong hunter's mindset and persistent approach to client attraction;
- vast network of relevant connections;
- a background in attending conferences;
- a well-developed personal brand and recognition.

What we offer:
- 100% remote job;
- fixed rate + attractive commission paid throughout the entire client lifecycle;

- collaborative and transparent working environment;

- comprehensive benefits package.

- business trips to meet partners and attend industry events.

Are you ready to accept this challenge? Let's explore this amazing career opportunity together!

Rezono is a performance marketing agency and a trusted partner of leading advertising platforms, including Meta, TikTok, Google, Snapchat, and NewsBreak. The company helps advertisers, publishers, and media buying teams scale their campaigns by providing platform expertise, premium account solutions, and dedicated support across multiple industries and markets.
 

We are looking for a Strategic Partnerships Manager to own and develop relationships with key advertising platforms. You will be responsible for strengthening existing partnerships, negotiating better commercial terms, unlocking exclusive platform opportunities, and driving long-term business growth.
 

Key responsibilities:

• Build and maintain strategic relationships with Meta, TikTok, Google, and other advertising platforms
• Negotiate rebates, credit lines, payment terms, and other partnership benefits
• Secure access to beta programs, exclusive features, and dedicated platform support
• Manage partnership escalations and represent the agency in strategic discussions
• Collaborate with internal teams to maximize platform performance and business results
   

What we are looking for:

• Experience managing strategic partnerships with major advertising platforms, including Meta or TikTok
• Proven experience negotiating commercial partnership terms and building long-term business relationships
• Deep understanding of digital advertising / affiliate marketing ecosystems
• Strong communication and stakeholder management skills
• Fluent English
   

Nice to have:

• Chinese language proficiency
• Existing relationships with platform partner managers
   

What Rezono Offers:

• 100% remote job
• Lifetime profit-sharing bonus based on personal performance
• Opportunity to shape processes from an early stage
• Collaborative and transparent working environment
• Comprehensive benefits package
• Business trips to meet platform partners and attend industry events

A rare opportunity to start a career in affiliate marketing and learn from highly experienced professionals!

Mavelix is an established CPA network specializing in Dating vertical. We work directly with advertisers and affiliate partners, providing high-quality offers, reliable infrastructure, and a performance-driven environment. With a collaborative team and well-established processes, we offer professionals the opportunity to grow, take ownership of their work, and make a real impact.
We are looking for a Junior Affiliate Manager to join the team and grow together!
IMPORTANT! Priority will be given to the candidates who have the basic understanding of Affiliate Marketing ecosystem and key metrics.

What you'll do:

• Build and maintain relationships with affiliate partners.
• Support affiliates throughout the campaign lifecycle.
• Collaborate closely with the Affiliate and Advertising teams.
• Analyze campaign performance and identify optimization opportunities.
• Monitor key metrics and contribute to achieving business goals.
• Prepare reports and communicate campaign updates to management.

What we're looking for:

• Fluent Ukrainian and English Intermediate or higher.
• Basic understanding of tracking systems and S2S postbacks.
• Analytical mindset and confidence working with numbers and performance metrics.
• Previous experience in Affiliate Marketing or Account Management is a plus, but not required.
• Strong communication skills and willingness to learn.

What Mavelix offers:

• Fully remote work with flexible working hours.
• Mentorship and support from experienced Affiliate Marketing professionals.
• Performance-based bonus structure with unlimited earning potential.
• Friendly team focused on collaboration and continuous growth.

Ready to kick-start your career in Affiliate Marketing? Join the team, learn from experienced professionals, and grow with Mavelix. We'd love to hear from you!