Jobs at Djinni

RISK Inc.: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 500+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!
 

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

We are looking for a CRM & Retention Manager to join our team.

Job Description:

• Build and optimize automated welcome, activation, retention, and reactivation flows to drive player engagement and LTV;
• Create personalized CRM campaigns for different player segments: newcomers, active, and dormant users;
• Engage players across email, SMS, push notifications, in-app messages, notification center, and sliders;
• Segment players based on gaming behavior, preferences, deposits, turnover, and average bet to deliver targeted offers;
• Monitor and analyze CRM performance metrics (OR, CTR, Bonus Rate, Activation, Retention, DAU / WAU / MAU) and prepare actionable reports;
• Continuously optimize communication chains and promotions based on data insights;
• Initiate, launch, and analyze CRM promotions aimed at increasing player activity and retention;
• Collaborate closely with Product, Design, and Copywriting teams to ensure effective CRM communications.
   

Qualifications:

• Hands-on experience with CRM platforms (Customer.io, Smartico, or similar)
• Ability to build and optimize lifecycle communication flows: onboarding, retention, churn prevention, reactivation
• Strong understanding of player segmentation (FTD, 2DEP, 3DEP, Pre-VIP, LTV-based)
• Practical experience with email, push, and SMS channels, including triggers and frequency control
• Solid understanding of bonus mechanics (cashback, reloads, missions, tournaments)
• Ability to analyze key CRM metrics (Retention, Churn, ARPU / ATPU)
• Strong Excel / Google Sheets skills (formulas, pivots, cohort analysis)
• Good understanding of casino and sportsbook products
• Data-driven mindset with ownership for results and the ability to turn insights into actions
   

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance
• Mental Health Support
• Sport Activities
• Language Courses
• Automotive Services
• Veterinary Services
• Home Office Setup Assistance
• Dental Services
• Books and Stationery
• Training Compensation
• And yes, even Massage!

Key Requirements:

- At least 2 years experience with Magento 2 frontend

- Good knowledge of HTML/CSS/JavaScript

- At least B1 English level (B2 will be a HUGE plus)

- Experience with HYVA themes will be a huge plus for the candidate.

Key Responsibilities:

- Creation of Magento 2 themes

- Implementation of responsive design for different web browsers and platforms

- Work with custom JS functionality, adjustment of the frontend functionality of 3rd-party Magento modules

- Supporting existing solutions

- Take part in the development of our own tools and frameworks

- Project deployment and basic testing

We offer:

- Become a part of rapidly growing Ecommerce Agency

- NO russian clients, NO russian colleagues!

- Remote work

- Paid time-off

- Flexible schedule

- Ability for a constant financial and professional growth

- Free of charge Speaking Club

UITOP, a design & development team, is seeking a Project Manager (Junior/Strong Junior). We help B2B SaaS products feel simple, modern, and easy to use.

In this role, you’ll be the bridge between international clients and our creative team, driving processes that turn complex ideas into real value.

Responsibilities

• Coordinate communication between the team and stakeholders, organize communication with customers and collaborate closely with the design and development teams.
• Lead regular client calls and written updates.
• Manage project scope and planning, translating the product owner’s vision into actionable tasks for the team.
• Oversee the scope, team activities, set priorities, and ensure deadlines are met without compromising quality.

• Prepare reports and maintain project documentation.

   

Requirements

• 6+ months of experience in project coordination or a Junior PM role.
• Strong organizational and communication skills, you know how to manage resources, tasks, schedules and set priorities effectively.
• Solid understanding of PM processes and the Software Development Life Cycle (SDLC).
• Upper-Intermediate English (B2) for fluent communication with clients.
• Familiarity with Agile and Scrum frameworks (sprint planning, sprint review, dailies, sprint retrospective, backlog grooming).
• Writing Documentations (WBS, SRS, Mind maps).
• Basic understanding of ERP/CRM systems and people management (feedback and performance).

• Knowledge in process management, including identifying inefficiencies, streamlining workflows, and implementing best practices to ensure project success and efficiency.

   

Bonus points

• Experience using Figma or similar tools for creating client presentations.

   

Benefits

• Competitive salary with regular performance and salary reviews.
• Working with complex large-scale SaaS projects, from 6 months.
• 18 working days of vacation and 10 sick days.
• You’ll have a mentor by your side from day one, providing the feedback and supporting you.
• A company laptop to upgrade your workstation after 6 months of partnership.
• Compensation for your workspace and essential tech: from a comfy armchair and headphones to monitor or power bank.
• 50% coverage of English and professional courses.
• 100% coworking compensation during blackouts.

• Flexible work schedule and remote-first setup.

   

We’re excited to meet someone who shares our vibe. We are looking for a highly motivated and talented individual to join our team. If this sounds like your next big challenge, let’s chat!

A direct contract with the product company (PropTech, US).

Work schedule: remote CET business hours.

We’re offering a long-term opportunity for a highly Senior/Lead React-Native expert to join the platform engineering team. You’ll shape architecture, build native bridges, own Fastlane pipelines, and drive.

About Elevated Living Product:

Elevated Living has been improving the resident experience for over seven years. We created a single, all-in-one platform that makes it easy for property managers and resident staff to work together. Our goal is simple: to provide the best experience for residents by replacing multiple, confusing apps with one easy solution.

This is a stable, long-term project that continues to grow, and you'll have the chance to be part of its ongoing success.

Our primary technology stack revolves around JavaScript. We use React for the front-end, Node.js for the back-end, and React Native for mobile development.

About the role: 

We’re looking for a Senior/Lead React-Native engineer to strengthen our platform engineering team. You’ll architect core mobile systems, build native-to-RN bridges, manage Fastlane pipelines, and lead OTA update strategies for a high-impact US product.

Requirements:

Advanced platform & mobile engineering skills (core for this Senior role):

Experience with Fastlane build pipelines

Ability to write Native to React Native Bridges (iOS and/or Android)

Experience with CodePush and/or Expo Updates.

Other essential skills:

5+ years of development experience with React Native

Practical knowledge of Vanilla JavaScript and TypeScript

Experience working with REST APIs

Hands-on experience with state management: Redux, Context API or MobX

Strong understanding of ECMAScript specifications

Good knowledge of Git and modern branching workflows

English — Upper-Intermediate+

Recruitment process: intro (HR) -> technical -> final with PM

🔥 About Us

We specialized in custom UX/UI Design and Custom Development, with great experience working on various projects for more than 3 years. We believe that strong communication, deep and detailed discussion, and upfront planning is the key way to a successful collaboration. Our organization is fully remote, with team members collaborating from around the world.

🔭 What We’re Looking For
We need a UI/UX specialist (“magician,” if you will) to envision, design, and help with design task (Landing page, Web & Mobile applications).

⚜️ Qualifications
- 2+ years of UI/UX design experience
- Proven success in delivering UX/UI projects
- Previous experience in focused human-centered design

💗 What We Value
- Everyone makes decisions that drive innovation.
- We prioritize a culture of respect and teamwork, where top talent collaborates without ego.
- Information is shared openly and deliberately to keep everyone aligned.
- We minimize rules so our team can focus on meaningful work.
- A broad range of perspectives is essential to our growth and success.

💠 Core Principles
- We go where others hesitate, innovating solutions to complex challenges.
- We take ownership of tasks, working diligently with the bigger picture in mind.
- We find smart ways to overcome obstacles, even under pressure.
- We adapt and keep pushing forward in all situations.

📢 The offer
- Working time: Monday-Friday, 9 am — 6 pm (Kyiv time)
- Paid vacation: 18 work days (don't count Sat-Sun)
- 10 days of paid sick leave
- 300$ per year for your personal development
- Freedom to experiment with new technologies
- Amazing colleagues and pleasant atmosphere

💬 Ready to shape the future of UX/UI and development with us? Apply now and let’s build something remarkable together.
 

About

EdSpan is an innovative EdTech company dedicated to creating cutting-edge learning experiences that empower the next generation of students. Our collaboration with a US-based private school network helps us better understand user needs while expanding our B2C and B2B products to a broader audience. Our current focus includes an AI-guided tutoring experiences, a peer-to-peer tutoring platform, and a custom learning management system.

We operate within a framework of clearly defined processes supported by automation for routine tasks, and open, productive collaboration across the team. Our workflows are based on Agile principles, with daily stand-ups, bi-weekly sprints, and other key Scrum practices. At the same time, we keep meetings to a minimum to ensure everyone can stay focused on delivering high-quality results and continuing to grow professionally.

Who you are

We’re looking for someone who enjoys working with complex systems - someone who understands how things connect together, handles edge cases, and makes new features fit flawlessly into existing logic.

This position is about deep, focused work: analyzing changes, mapping flows, and writing clear, complete specifications for engineers - few meetings and lots of thinking. You bring structure, clarity, and a sharp analytical mindset.

Requirements

• At least 4 years in a Systems Analyst role and fluency in spoken English;
• Good theoretical and practical knowledge of BA/SA methodologies and tools - to choose the right approach for each complex case;
• Ability to write concise, clear, and structured user stories in the rule-oriented format;
• Proven skill in documenting and diagramming complex flows (hundreds of elements), in order to make sophisticated systems understandable and maintainable;
• Familiarity with relational databases, to analyze data structures and identify the right points for change;
• Experience defining and implementing complex API integrations: Payment Service Providers, video streaming platforms, and other;
• Strong interpersonal skills and experience navigating complex stakeholder structures - to align diverse perspectives into one consistent solution;

• Bachelor’s degree in Computer Science, Information Technology, or a related field - for a strong analytical and technical foundation;

   

Would be a plus

• Experience working on AI-driven products (AI agents, or AI workflows) is highly desirable, or a strong understanding of agentic systems, prompting, and evals;

• Familiarity with Mobile platforms and experience delivering applications from concept to successful App Store launch;

   

What will you do

• Prepare user stories / change requests based on the guidance from the Product team and Business stakeholders:
  • analyze the current state (As-Is) as well as impact analysis (To-Be) and identify gaps;
  • prepare or modify existing BMPN diagrams to supplement specifications;
  • thoroughly polish user stories to cover every little detail to minimize product defects;
• Work with the Engineering team during all SDLC stages to clarify the goal, requirements, corner-case scenarios, relevant test cases, etc.
• Proactively work with stakeholders to identify different types of requirements (business, solution, transition requirements, and other);

Key Responsibilities:

• Identify and attract new partners (affiliate networks and direct advertisers).
• Negotiate and onboard partners into our network: contracting, terms alignment, and signing.
• Manage partner relationships: onboarding, support, performance analysis, and regular reporting.
• Deal analytics in Google Spreadsheets/Excel; optimization based on KPIs.
• Handle documentation: contract preparation and related administrative tasks.
• Attend iGaming conferences and stay active in industry communities.
   

Requirements:

• 1+ year of experience in Business Development, Affiliate, or Sales within iGaming.
• Understanding of business models: RevShare, CPA, flat, hybrid.
• Strong analytical skills and experience working with large datasets.
• Proficiency in Google Sheets/Excel for analytics and reporting.
• English — Intermediate+ level.
• Soft skills: communicative, proactive, adaptable, and self-driven.
   

We Offer:

• Remote work format.
• Competitive compensation.
• Support for professional growth.
• Participation in corporate events.
• Flexible schedule, autonomy, and quick decision-making with no bureaucracy.

We are looking for a skilled fullstack developer to support the further development of a production-grade web application. The stack includes Angular (latest version) as the frontend framework, NestJS for the backend, MariaDB as the database, and Keycloak for authentication and authorization. We use TypeORM for data access.

Responsibilities:

• Build and maintain Angular components (standalone components, Signals)
• Extend and improve REST APIs using NestJS
• Manage the MariaDB database schema and migrations using TypeORM
• Implement and maintain Keycloak-based authentication, including role-based access control
• Write end-to-end tests using Playwright or Cypress
• Ensure high code quality and contribute to technical documentation

Requirements:

• Strong experience with Angular (v16 or newer), including Signals
• Proficiency with NestJS and modular backend architecture
• Solid TypeScript knowledge
• Hands-on experience with MariaDB and TypeORM
• Real-world experience integrating Keycloak into fullstack apps
• Experience with Playwright or Cypress for end-to-end testing
• Familiarity with Docker, Git, and CI/CD pipelines

Project Info:

• The application is already live and actively used
• Tasks are well-defined and managed via GitHub
• Collaboration with an internal development team
• Modern, containerized infrastructure
• We’re looking for someone who can get started soon. If the collaboration works well, long-term cooperation is possible.

Pecode is a software development company specializing in high-quality Mobile/Web development and UI/UX Design. We are growing and looking for a proactive Sales Manager to join our team.

We are looking for a Closer - someone who enjoys negotiations and signing contracts rather than spending all day on cold prospecting. Our Lead Gen team will support you with opportunities, so your main focus will be converting them into clients.

What you will do:

• Work with warm leads: Process incoming inquiries provided by our Lead Gen team, gather requirements via chat or intro call.
• Drive the sales cycle: Conduct discovery calls, present our services, and negotiate terms (outsource/outstaff).
• Close deals: Move potential clients from the "Introduction" stage to the "Signed Contract" stage.
• Create and present proposals: Trigger estimation process inside the company, prepare estimates and commercial offers based on information from our technical and design teams, and present them to the client.
• Manage Upwork: Communicate with warm leads on the platform and manage assigned tech specialists' profiles (update information, portfolios, etc.), manage offers/contracts.
• Work with current clients: lead new requests, gather feedback from assigned clients.
• Work with other sales channels besides Upwork (inbound and outbound leads).

What we are looking for:

• 1+ year of experience in Sales within the IT outsourcing/outstaffing domain.
• Have relevant experience in closing deals.
• Understanding of Software Development (Web/Mobile) and Design (UI/UX) processes.
• English level: Upper-Intermediate or Advanced. You act naturally on calls and can explain complex things in simple words.
• Result-oriented mindset: You care about the final result (money in the bank), not just the process.
• Excellent soft skills: active listening and the ability to ask the right questions.

Will be a plus:

• Experience with Upwork mechanics.
• Experience with other channels (LinkedIn, Email Outreach).

What we offer:

• Warm Leads flow: A steady stream of opportunities generated by the team.
• Competitive Income: Fixed base salary + Uncapped Bonuses.
• Work in a supportive in-house team with mentorship.
• Flexible schedule (Remote or Office in Lviv).
• Professional growth: We cover up to 75% of training costs.
• Paid vacation and sick leaves.
  
   

Join Pecode - let’s build great things together!

BigD is looking for a talented Customer Support Specialist to join our dynamic team.
BigD is a leading operator focused on the LATAM market (one of the top brands). But that’s not all — we also run a thriving Affiliate Program, a convenient Payment Solution, and an AI-based User Acquisition platform. We’re a big family of over 500 creative minds.

Working Conditions

• Current shifts: 08:00–16:00, 16:00–00:00, 18:00–02:00, 00:00–08:00
• Main shift pattern: 4/2 (4 working days / 2 days off), with minor variations possible
• Shifts per month: 20–22
• Performance evaluated through KPIs and quality control of service within the team
• Opportunity for career growth within the team based on your performance and success as an agent
• Tier system: as you progress, you may be promoted to Mid/Senior level with corresponding salary increase and bonuses

Requirements

• Sociability and friendly communication
• Stress resilience and empathy
• Language skills (spoken and written): Spanish: C1–C2, English: B1–B2
• Multitasking skills
• Basic experience with CRM systems, customer databases or ticketing tools
• Time zone of residence: LATAM (GMT-4, GMT-5)
• Availability to regularly work any shift within a 24/7 schedule
• Ability to search for information and solve problems quickly
• Willingness to communicate with customers via voice (a phone channel may be added in the future)
• Communication channels: chat, messaging, email, IP telephony (in the future)
• Clear, understandable, and correct oral and written communication
• Fast typing skills

Tasks and Objectives

• Handle incoming and outgoing customer communications in accordance with company standards (KPIs, SLAs, quality levels, etc.)
• Communicate with colleagues both within and outside the customer support team (other departments, partners, etc.)
• Prepare reports and analyses related to your responsibilities and current activities
• Mentor new team members during their onboarding and training period
• Keep the knowledge base and regulations up to date based on current processes
• Participate in the improvement of processes and service quality within the team

What we offer:

• Direct communication with the core TEAM.
• 28 calendar days of vacation.
• Paid sick leave.
• Sports compensation.
• Training and course compensation.
• Birthday day off.
• Flexible working hours.
• Regular salary reviews.
• Favorable salary payment terms.
• A non-toxic, bureaucracy-free work environment.
• Stable salary payments.

Join a fast-growing team at the forefront of online gaming, where your expertise will directly contribute to the company’s growth and success.

Scale global supply for media buying, affiliate, and performance agencies. We work with Meta, Google, TikTok, DSP, Native + 100+ providers (accounts, cards, proxies, tools).

🧨 Your role: Head of the Supply Department. Develop strategies, build teams, and negotiate deals to ensure stable traffic.
⬆️ Key responsibilities
- Department management: KPIs, instructions, hiring/firing, deadlines, templates.
- Searching for/testing providers (agents, platforms) via FB/LinkedIn/chats; concluding terms and conditions.
- Monitoring terms and conditions: commissions, limits, penalties, refunds.
- Communication with providers and partners (personal work with large ones).
- Development of quality standards for Supply managers.
- Coordination with AM, finance, CEO; SLA from order to top-up/refund.
- Control of top-ups, refunds, blocks; database maintenance (tools, providers, manuals).
- Strategy: terms and conditions, volumes, forecasts; search processes by account formats.

⚠️ Requirements
- Experience: media buying/affiliate/supply ops/advertising infrastructure (2+ years).
- Working with providers: accounts, proxies, DSP, cards.
- Negotiations: commercial terms, long-term deals, objections.
- Management: 2+ years.
- Risk management: spend, limits, commissions.
- Finance: metrics, KPIs, reporting.
- English: Upper-Intermediate+.

Performance-driven digital and affiliate marketing agency that helps brands stand out online by blending creativity, data, and technology. We partner with startups and global brands alike, offering tailored growth strategies and measurable results.

We are looking for a Recruiter to identify and attract top talent for our growth team. 
 

Key Responsibilities

• Collaborate with the founders to define candidate profiles, key skills, and success criteria for Media Buyer role and future hires.
• Source, screen, and evaluate candidates using multiple channels (LinkedIn, job boards, networks).
• Conduct initial interviews, assess candidate fit for both technical skills and cultural alignment.
• Coordinate interview processes with hiring managers.
• Professional communication with all candidates, providing a positive candidate experience.
• Track recruitment metrics and provide insights to improve processes.
•  

Required Qualifications

• 2+ years of experience in recruiting (digital marketing, e-commerce, or tech).
• Experience in closing Media Buyer positions is mandatory.
• English B2+
• Strong organizational skills with the ability to manage multiple open roles.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.

• Proactive, detail-oriented, and results-driven mindset.

   

What We Offer

• Salary $1500-2500 (based on experience).
• Remote job and friendly culture with flexibility and autonomy.
• Collaborative, high-energy team environment.
  
   

We are seeking a results-driven Marketing Manager to lead all marketing efforts for our online casinos. You will be responsible for planning, executing, and optimizing multi-channel marketing strategies with a focus on user acquisition, retention, and brand visibility. This role requires both strategic thinking and hands-on execution across SEO, SMM and other digital channels.

HOW YOU WILL MAKE AN IMPACT:

• Work with multiple strong brands, ensuring consistent growth and brand positioning
• Build integrated marketing funnels connecting SMM, B2C channels, email marketing, and influencer marketing
• Manage partnerships with influencers, and media personalities to amplify brand reach
• Handle partnerships and sponsorships, ensuring quality brand representation and defending brand interests in negotiations
• Work closely with the retention department to build joint conversion funnels and customer journey optimization
• Develop and manage the overall marketing strategy for all digital channels
• Oversee and coordinate the work of SMM, SEO, and content creation
• Plan and manage campaigns across social media, affiliate platforms, and email
• Monitor KPIs, user acquisition cost (CAC), LTV, and other key metrics
• Collaborate with design and content teams to maintain consistent brand messaging
• Keep up with iGaming trends, competitors, and emerging channels

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3+ years of experience in digital marketing, ideally in iGaming
• Strong understanding of SEO, SMM, performance marketing, and CRM tools
• Excellent project management and multitasking abilities
• Fluent English (written and spoken); additional languages a plus
• Strong analytical skills and data-driven decision-making mindset
• A solid understanding of the iGaming industry is essential — and experience in esports or sports betting

Nice to Have

• Previous experience with markets in Europe
• Understanding of responsible gaming principles and advertising compliance
• Creative thinking and a good eye for design and branding

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We need a senior SEO specialist who knows how to win in competitive markets. You'll develop and execute advanced SEO strategies, including competitive intelligence, brand keyword targeting, and creative positioning tactics.
This isn't standard SEO - we need someone who thinks creatively, understands unconventional approaches, and has experience with strategies that deliver results in highly competitive niches.
What You'll Do:

• Develop competitive SEO strategies targeting competitor brand keywords
• Build and optimize landing pages/microsites for specific keyword opportunities
• Execute creative SEO tactics for competitive advantage
• Conduct competitor research and identify market gaps
• Monitor performance and adapt strategies based on data
• Work with dev and content teams to implement initiatives

What You Need:

• 3+ years of SEO experience in the iGaming industry
• Deep understanding of white hat and grey hat SEO techniques
• Proven track record ranking for competitive keywords
• Technical skills: HTML/CSS, site structure, SEO tools (Ahrefs, SEMrush, GSC)
• Experience creating landing pages/microsites
• Competitive intelligence and analysis experience
• Creative problem-solver who thinks beyond standard playbooks

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)

We are looking for a detail-oriented and highly responsible VIP Quality Control Manager to ensure exceptional service quality for our VIP Support Team. Your mission is to maintain the highest standards of communication, accuracy, and consistency, ensuring that every VIP player receives a world-class support experience.

The ideal candidate has a strong analytical mindset, excellent communication skills, deep understanding of quality assurance principles, and the ability to provide constructive, clear, and actionable feedback.

HOW YOU WILL MAKE AN IMPACT

1. Quality Evaluation

• Review and evaluate VIP Support interactions across all channels (chat, email, calls).
• Ensure accuracy, professionalism, and empathy in communication with high-value players.
• Score interactions based on internal QC standards and quality rubrics.

2. Feedback & Coaching

• Prepare detailed feedback for VIP Support Agents to help them improve communication, accuracy, and efficiency.
• Conduct brief coaching sessions when needed, focusing on service quality and best practices.

3. VIP Standards Control

• Ensure that all VIP communication meets the highest company standards and supports strong player relationships.
• Identify deviations and propose corrective actions to preserve the premium level of service.

4. Insights & Process Improvements

• Analyze recurring issues and service gaps within VIP Support.
• Propose improvements to scripts, workflows, guidelines, and processes that elevate service quality.

5. Dispute Handling

• Review disputes between agents and QC team members.
• Ensure fair, unbiased, and well-documented resolutions.

6. Reporting & Analytics

• Prepare weekly and monthly quality reports with insights and recommendations.
• Track accuracy trends, recurring mistakes, communication patterns, and success points.

7. Collaboration

• Work closely with the VIP Team Leads, QC Team Leads, and L&D to align on standards and share insights.
• Support improvements in coaching frameworks and training programs.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• 1.5+ years of experience in Quality Control, Customer Support QA, VIP support, or a related role.
• Strong understanding of VIP player expectations, communication style, and service standards.
• Excellent analytical skills and attention to detail.
• Strong written communication and feedback-giving skills.
• Experience with QA tools, scorecards, and reporting dashboards.
• Ability to stay objective and make fair, data-driven decisions.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)