Jobs at Djinni

Requirements:

• 2+ years of hands-on SEO experience with proven results
• Level of English: Intermediate+
• Solid understanding of SEO principles, including on-page, off-page, and technical SEO
• Deep knowledge of Google’s algorithm updates, search intent, and ranking factors
• Experience with AEO strategies and visibility optimization for AI-powered platforms
• Understanding of how AI crawlers (e.g., OpenAI, Bing, Perplexity) interpret and access content
• Strong grasp of structured data, semantic HTML, and schema markup
• Proficiency with SEO tools: Screaming Frog, Ahrefs, GSC, GA, etc.
• Familiarity with basic HTML, CSS, and JavaScript
• Understanding of link-building tactics and backlink analysis
• Solid logic reasoning and problem-solving mindset
• Ability to work independently and collaboratively in a team environment
• Fluent Ukrainian is a MUST

• Bonus: Experience in content marketing

   

Tasks and responsibilities:

• Conduct technical SEO audits and provide actionable recommendations
• Analyze keywords, competitors, and SERP trends to drive organic growth
• Implement and refine AEO (Answer Engine Optimization) strategies to boost presence in AI-driven results (e.g., ChatGPT, Bing Copilot, Perplexity)
• Optimize websites to be fully visible, crawlable, and indexable by AI crawlers and search bots
• Collaborate with developers to implement technical SEO improvements (CWV, mobile-first, structured data)
• Conduct on-page SEO improvements: metadata, headings, internal linking, content hierarchy
• Support content team with SEO briefs, keyword clustering, and content optimization
• Plan and manage ethical link-building initiatives
• Monitor algorithm changes and update strategies accordingly
• Track and report on SEO performance using relevant KPIs (traffic, rankings, CTR, etc.)
• Stay ahead of SEO trends, AI search evolution, and changes in Google’s algorithms

What we offer:

• Be part of an international company
• Work only for the company and our products
• Comfortable office
• Lunch compensation
• 50% gym compensation
• 20 days paid vacation
• Health insurance
• Team buildings

We are seeking a talented and experienced DevOps Engineer to join our professional services team of 60+ engineers on a full-time basis.

In terms of technology, we mostly do cloud-related DevOps work, mainly on AWS and Google Cloud. Our team is also very experienced with Kubernetes, with which we have been working since before it became production-ready and such a huge hit.

We are searching for engineers with good communication skills to help our clients with:

- Migrate from manual cloud configuration to infrastructure-as-code using tools such as Terraform/Terragrunt, CloudFormation & Crossplane

- Dockerize applications and add Docker-related logic to existing build pipelines created with GitHub Actions, GitLab, CircleCI, or Jenkins

- Solve day-one challenges: set up K8s clusters on multiple cloud providers, configure baseline add-ons such as Karpenter, ingress controllers, Istio, and more.

- Solve day-two challenges: package applications using Helm, GitOps-based CD using ArgoCD/Flux, perform cost reduction utilizing Graviton/Arm64 and Spot instances, assist with incident resolution, etc.

- Improve application observability using monitoring tools such as Prometheus, Loki, Grafana, EFK, eBPF-based tools like Pixie, and advanced services like APM, RUM, and more.

- Improve application security by implementing DevSecOps practices, working with cloud tools CloudTrail, SecurityHub, GuardDuty, and integration into CI/CD pipelines, security vulnerability scanners like Snyk and Wiz.

Lastly, being on a team of engineers comes with its perks: you always have someone to learn from and who can assist if you've got a technical question or need a quick brainstorming.

Meet the YozmaTech

YozmaTech isn’t just another tech company - we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family - you’ll feel right at home with us.

Our client is an international technology company developing a multi-SaaS solution for infrastructure management and DevOps processes. The company serves over 100 clients worldwide, including some of the largest global corporations across various industries. Their product is focused on delivering high reliability, scalability, and security for infrastructure, as well as improving developer experience and automating CI/CD, monitoring, and cloud environment management.

The engineering team consists of around 30 specialists and managers distributed across different countries, including Israel, Dubai, Eastern Europe, Africa, and more. All teams operate in a unified global format, without strict location-based divisions. Special emphasis is placed on building modern cloud infrastructure (AWS, Kubernetes, Elasticsearch, MongoDB) and implementing best practices in DevOps and SRE.

The company values proactivity, independence, the ability to work in a multicultural environment, and adaptability to the fast-paced changes typical of startup culture. Modern tools and approaches are used in daily work, including the active use of AI tools to increase efficiency.
The project is focused on developing and supporting a platform that helps clients automate and optimize infrastructure management processes, integrate new services, and scale their solutions.

Key Requirements:
🔹 5+ years of experience in software or platform engineering in a cloud-native environment (AWS, GCP, or Azure), ideally within a startup or high-growth company;
🔹 Strong hands-on experience with Kubernetes, containers, and microservices;
🔹 Deep understanding of observability tooling and practices, including Prometheus, Grafana, and Elastic ELK stack);
🔹 Experience designing and maintaining CI/CD pipelines and internal developer tooling;
🔹 Solid experience with distributed databases and data stores (e.g., PostgreSQL, MongoDB, Elastic);
🔹 Familiarity with multi-tenant architectures, zero-downtime deployments, and cost-efficient infrastructure design;
🔹 Excellent collaboration and communication skills - comfortable working cross-functionally with product, engineering, and leadership teams;
🔹 Security and compliance awareness in cloud environments;
🔹 Background in operating high-availability systems or SaaS platforms;
🔹 Significant development experience with the following: Python, Go;
🔹 English - Upper-Intermediate or higher.

What you will do:
🔹 Build and contribute to a platform engineering team focused on scalable infrastructure,Kubernetes, CI/CD, observability, and developer experience;
🔹 Drive the evolution of CI/CD processes, ensuring fast, secure, and reliable delivery pipelines;
🔹 Champion observability standards and tooling to ensure system visibility and resilience;
🔹 Collaborate closely with product, security, and development teams to support scalable;
🔹 Multi-tenant architecture and operational efficiency;
🔹 Contribute to initiatives around infrastructure cost optimization, performance tuning and high availability;
🔹 Stay current with infrastructure trends and bring best practices into the teamʼs workflows.

Interview stages:
🔹 HR Interview;
🔹 Interview with Platform Team Leader (1 hour);
🔹 Technical interview with the Platform Team Leader and the Chief Architect (1.5 hour);
🔹 Interview with VP Engineering (45 minute);
🔹 HR Interview (45 minute);
🔹 Final interview with one of the company founders (if needed).

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster.
We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact.
Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client looking for a Platform Engineer to drive critical infrastructure initiatives across our backend systems, with primary ownership of our core platform.
This is a high-impact role where you'll architect scalable solutions that serve our entire engineering organization - core platform services that power our AI editing capabilities.
You'll have the opportunity to shape technical decisions across multiple domains while ensuring our platform systems are robust, reliable, and optimized for growth.

Key Requirements:
🔹 5+ years of experience as a Backend Engineer, with experience building platform services or shared infrastructure;
🔹 B.Sc in Computer Science, Software Engineering, or a related field from a well-known university;
🔹 Proven expertise in backend server development, using languages like Python, Scala, Go, or Java;
🔹 Solid understanding of system design principles, API architecture, and service-oriented architectures;
🔹 Proficiency with AWS services and cloud-based architectures;
🔹 Excellent communication skills for collaborating across engineering, product, and operations teams;
🔹 Proactive mindset, having the will and ability to find areas where optimizations can benefit the entire org;
🔹 English – Upper-Intermediate or higher.

What you will do:
🔹 Drive platform-level initiatives that improve scalability, reliability, and developer experience across our backend systems;
🔹 Collaborate with multiple departments to support new platform features and technical initiatives;
🔹 Monitor platform health, investigating and resolving incidents and reliability issues;
🔹 Develop and optimize shared platform services, APIs, and infrastructure used across engineering teams;
🔹 Create internal tools and frameworks that improve developer productivity and system reliability;
🔹 Drive initiatives to improve observability, monitoring, and operational excellence across our infrastructure;

Interview stages:
🔹 HR Interview;
🔹 Tech interview;
🔹 Client Interviews;
🔹 Reference check;
🔹 Offer;

Sales Manager (US & Canada Market)
Sofia HR | AI Hiring Platform

Sofia HR is an AI-powered hiring platform helping companies make smarter recruitment decisions through structured interviews and predictive candidate assessment. We are growing internationally and looking for an ambitious Sales Manager to develop the US and Canadian markets.

What you’ll do:

• Identify and engage potential clients in the US and Canada
• Build and manage a strong outbound sales pipeline
• Conduct discovery calls, demos, and commercial negotiations
• Present Sofia HR as a strategic hiring solution for businesses
• Work closely with founders and product team to improve market fit
• Maintain CRM discipline and accurate sales reporting
• Achieve monthly and quarterly revenue targets

We’re looking for someone who has:

• At least 1 year of sales experience
• Fluent / near-native English (C1+ mandatory) with excellent spoken and written communication
• B2B sales experience is preferred (SaaS / HR Tech / Recruitment / Startups as a plus)
• Strong ability to communicate with HR leaders, founders, and executives
• Confidence in outreach, negotiations, and closing deals
• High ownership, proactivity, and startup mindset
• Readiness to work within US / Canada time zones

Ideal background:

• Experience in HR industry, recruitment, talent solutions, or HR Tech
• Experience in a startup / fast-growth company
• Understanding of hiring challenges and recruitment processes

What we offer:

• Opportunity to join an innovative AI hiring startup at an early growth stage
• Direct impact on revenue and international expansion
• Competitive compensation + performance-based bonus
• Remote work flexibility
• Fast decision-making and entrepreneurial environment

Possess overall responsibility for the successful planning, execution, monitoring, control, and completion of projects according to the agreed scope, time, cost, and quality criteria.

A solid understanding of the web design process is crucial for this role.

Responsibilities:

Project Management:

- Manage project development from initiation to closure, within budget, timeline, and quality standards. This involves leading the product development team on the projects that typically last 2-3 years.
- Manage day-to-day operational aspects of projects, ensuring smooth progress and addressing challenges.
- Plan and manage project timelines and milestones, ensuring that tasks are completed on time and objectives are met.
- Identify and mitigate project risks to ensure steady progress.

Team management:

- Manage a web development team of backend and frontend developers, a designer, and a QA engineer. Effectively plan and manage the allocation of team members’ time on projects.

Stakeholders management:

- Manage stakeholder communication throughout the lifecycle of website development projects.

Quality management:

- Ensure that the project’s deliverables meet the defined quality standards and stakeholders’ expectations.

Required skills:

- Experience/strong knowledge of Agile, Scrum, Kanban.
Solid understanding of the SDLC.
- Strong knowledge of UX design and ability to guide design teams.
- Fluent in English with excellent communication skills.
- Strong presentational skills: proficiency in direct stakehoder communication and delivering project updates throughout different stages.
- Strong in people management, problem-solving, and decision-making.
- Initiative-driven with a proactive approach to improving project outcomes.

- Excellent self-organization, time management, and prioritization skills.

Availability to work GMT+2 hours (10 am to 7 pm).

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

Required skills:

- Experience as manual QA or QA course certificate;
- Knowledge of software QA methodologies, tools, and processes;
- English level — upper-intermediate;
- Understanding of the development processes and software lifecycle;
- Knowledge of theory and principles of testing;
- Basic knowledge of HTML/CSS and browser developer tool;
- Basic knowledge of WordPress (Install theme as a demo, creation of custom posts, etc.).

As a plus:

- Conduct thorough testing of websites for client projects

- Test Apps, Themes, Widgets on the different CMS;
- Experience in writing clear, concise, and comprehensive test plans and test cases;
- Knowledge of project management methodologies;
- Excellent interpersonal, communication, collaboration, and presentation skills.

Responsibilities:

Perform manual testing of applications across different eCommerce platforms.

- Analyze product logic and expected behavior.

- Test application functionality to ensure all features work correctly.

- Test UI/layout components, including styles, responsiveness, element visibility, and design consistency.

- Test integrations with third-party services, such as email service providers.

- Create clear and detailed bug reports.

- Validate billing, subscription, trial period, and payment flows.

- Test customer journeys, including app installation and uninstallation, subscription creation, widget setup, and widget/script display on the storefront.

- Verify the correct functionality of widgets, including pop-ups, embedded widgets, and forms.

- Perform testing in development, staging, and production environments.

- Collaborate closely with developers and Project Managers to identify, report, and resolve issues efficiently.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.

This is not a routine HR role🥰

We’re looking for a highly driven HR Specialist/People Partner who is ready to fully own the employee experience. Someone who thrives in a fast-paced environment, loves solving complex people challenges, and is motivated by making a real impact.

This role requires full dedication, strong ownership, emotional intelligence, and a true can-do attitude. You’ll work closely with employees and leaders, manage multiple priorities simultaneously, and constantly look for ways to improve how people experience work.
If you are energized by responsibility and excited by building meaningful employee journeys - this role is for you!

Your responsibilities will include:

• Manage and continuously improve the onboarding experience for new hires;
• Support employees through their adaptation period and ensure smooth integration into teams;
• Coordinate and manage offboarding processes with care and clarity;
• Conduct regular one-on-one People Partner meetings with employees;
• Act as a trusted point of contact for HR-related topics, concerns, and feedback;
• Ensure fairness and empathy in all interactions;
• Support performance review cycles;
• Promote a culture of continuous feedback and learning;
• Organize team-building activities (both in-office and remote), internal events, and culture initiatives;
• Design, run, and continuously improve employee engagement initiatives;
• Administer employee benefits programs (medical insurance, learning programs, etc.);
• Support compensation review cycles, benchmarking, and salary discussions;
• Support content creation for social media, career pages, and job platforms;
• Collect and share employee stories, testimonials, and team highlights;
• Ensure consistent communication of company values, culture, and EVP (Employee Value Proposition);
• Ensure a comfortable, safe, and well-organized workplace for in-office employees;
• Act as a point of contact for office-related requests and issues;
• Support hybrid and remote work arrangements from an operational perspective, including equipment, access, and logistics.
   

Requirements:

• 3+ years of experience in HR, People Partner, HR Generalist, or similar roles;
• Proven ability to fully own the employee experience across the entire lifecycle;
• English proficiency at Upper-Intermediate+ level (both written and spoken);
• Comfortable working in a hybrid format, with at least 2–3 days per week in the office;
• Strong communication and interpersonal skills, high level of ownership, accountability, and true can-do attitude.
   

What We Offer:

• Competitive compensation with performance-based incentives tied to your individual impact and business outcomes;
• Real ownership - you'll drive initiatives end-to-end, make independent decisions, and be accountable for results in your domain;
• Influence that goes beyond your role - contribute to strategic initiatives, cross-functional planning, and how we grow as a company;
• Mentorship and knowledge sharing - both ways: you'll learn from experienced colleagues and have room to share your expertise;
• Modern tools, structured development programs, workshops;
• English courses tailored for business communication;
• Clear career path with transparent promotion criteria;
• A culture built on empathy, trust, and openness - where initiative is encouraged, feedback is honest, and people actually care about each other;
• Remote work model with an office in central Kyiv;
• Medical insurance, paid vacation, sick leave, team events and corporate presents.

Role overview

Amplify is looking for a Growth Marketing Manager to own our go-to-market and acquisition end to end. This is a hands-on role for someone who owns the strategy and lives in the ad accounts – positioning, channels, and the numbers.

You'll work directly with the leadership team to shape how Amplify wins against the rest of the Shopify ecosystem. On a small team, you'll own marketing end to end – this is for someone who wants that accountability and the autonomy that comes with it. As we grow, there's room to build and lead a team.

Key responsibilities

• Own Amplify's go-to-market strategy – positioning, messaging, and how we win merchants
• Plan, build, and optimize paid acquisition across Google, Meta, Shopify App Store – you name it
• Own the growth funnel end to end: acquisition, activation, and the metrics that matter (CAC, ROAS, etc)
• Run experiments across channels, landing pages, and offers
• Sharpen how we position against competitors in the bundling and upsell space
• Partner with Product and CS to turn customer insight into messaging and campaigns

• Report clearly on what's driving growth and what to scale next

   

Requirements

• 5+ years in growth or performance marketing, with real ownership of acquisition and GTM
• A track record of driving measurable growth – you can point to numbers you moved
• Hands-on expertise running paid acquisition (Google, Meta, and similar channels)
• Strong grasp of positioning and messaging
• Comfortable owning metrics and making decisions from data
• Self-directed and accountable: you thrive owning outcomes on a small team
• Experience marketing to Shopify merchants, DTC brands, or the e-commerce ecosystem is a strong plus
• Experience with B2B SaaS or direct-sales go-to-market is a plus

What we offer

• Competitive compensation, with bonuses tied to company performance
• Fully remote work with a collaborative and supportive team
• Real ownership over how the company grows
• A profitable, fast-growing product with strong customer love and room to scale
• The chance to build the growth function, and a team, from the ground up

How to Apply

Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify.

Please note: this is a contractor position

We are looking for a GNC Engineer to join our team and contribute to the development of guidance, navigation, and control software for autonomous robotic systems.

In this role, you will work on the core flight software responsible for vehicle guidance, navigation, and control, with a primary focus on unmanned aerial systems. You will collaborate closely with cross-functional engineering teams to develop new capabilities, integrate software with new hardware platforms, improve system performance, and investigate real-world operational issues.

This is an opportunity to work on mission-critical autonomous systems, solving complex engineering challenges at the intersection of robotics, embedded software, and flight control.

Responsibilities:

• Design, develop, and maintain Guidance, Navigation & Control (GNC) software for autonomous systems
• Develop new features and improve existing functionality within the PX4 Autopilot ecosystem
• Design and implement reliable, high-quality onboard software in C++
• Collaborate with cross-functional engineering teams to integrate software with new platforms
• Analyze UAV flight logs to identify anomalies, evaluate vehicle behavior, troubleshoot system issues, and determine root causes
• Tune UAV Guidance, Navigation & Control (GNC) parameters to achieve the desired flight characteristics
• Develop automated tests to ensure software reliability and performance
• Support system integration, validation, and field testing activities when required 
• Contribute to software architecture, code reviews, and continuous improvement of development practices

 Requirements:

• Strong understanding of flight dynamics, control systems, and aerodynamics
• Solid experience with C/C++, preferably in Linux-based embedded environments
• Experience with PX4 Autopilot or a comparable autopilot platform
• Experience developing robotic applications using ROS/ROS2
• Understanding of state estimation techniques, including Kalman filtering
• Experience analyzing flight data and troubleshooting autonomous systems
• Strong problem-solving and analytical skills
• Excellent communication skills and the ability to collaborate effectively within distributed engineering teams
• Strong English communication skills (Upper-Intermediate/B2 or higher)

Will be a plus:

• Experience with Python
• Hands-on drone experience, including piloting
• Experience with hardware integration and field testing

We Offer:

• Official employment under Ukrainian labor law
• Military booking
• Medical insurance
• Individual English lessons
• Stock Options
• Opportunity to work on cutting-edge UAV systems and grow professionally

Complete interview process:

• Intro call with recruiter → HR interview → Technical interview → Final interview with the team's leadership → Pre-offer → Security check

We are looking for a Senior Solution Engineer to join our team and support the successful integration and deployment of autonomous systems.
 

In this role, you will serve as the primary technical interface for partners, helping them integrate and deploy software and hardware solutions into their platforms. You will work closely with partners to understand their technical requirements, configure and adapt existing solutions, contribute to software development, and ensure successful implementation.
 

You will collaborate with cross-functional engineering teams to solve complex technical challenges, support product improvements, and help deliver reliable, high-quality solutions. This role is ideal for an engineer who enjoys combining hands-on technical work with customer collaboration and system-level problem solving.
 

Responsibilities:

• Serve as the primary technical point of contact for partners throughout integration and deployment projects
• Integrate partner systems with software and hardware solutions both remotely and on-site
• Configure, customize, and adapt existing solutions to meet partner requirements
• Contribute to the development of software solutions, from standalone applications and plugins to the main software codebase
• Manage software releases, including build preparation, release creation, testing, and resolving release-related issues
• Validate software releases before they are delivered to operational teams
• Collaborate with product and engineering teams to deliver new features and improvements
• Translate partner requirements into clear technical specifications aligned with product capabilities
• Troubleshoot software, hardware, and system integration issues, escalating complex challenges when required
• Support system validation, field testing, and deployment activities
• Contribute to technical documentation and continuous improvement of engineering processes
   

Requirements:

• Experience working directly with partners or customers in a technical engineering environment
• Strong proficiency in Python, C++, and Linux (Ubuntu)
• Experience integrating hardware components into embedded systems
• Basic hands-on hardware experience and understanding of fundamental electronics principles
• Solid understanding of embedded communication protocols (CAN, I2C, SPI, etc.)
• Experience with electrical and/or mechanical system design
• Ability to design wiring diagrams and apply best practices to minimize electrical interference
• Understanding of control theory and flight control
• Hands-on experience with multicopter and fixed-wing UAVs
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Willingness to travel for on-site integration, testing, and deployment activities
   

We Offer:

• Official employment under Ukrainian labor law
• Military booking
• Medical insurance
• Individual English lessons
• Stock Options
• Opportunity to work on cutting-edge UAV systems and grow professionally

Complete interview process:

• Intro call with recruiter → HR interview → Technical interview → Final interview with the team's leadership → Pre-offer → Security check

#WeAreIn for jobs that impact everyone's life. What if your ideas could change the way the world connects, powers up, or thinks? As an Embedded Systems Engineer on our Research & Development team, you'll have the opportunity to merge creativity with your technical expertise by shaping the future of technology, driving groundbreaking projects, and bringing new ideas to life. Are you in?

Your Role

Key responsibilities in your new role

• Be responsible for firmware development for the MCU system and peripherals
• Implement drivers and middleware that enable hardware capabilities according to business specifications
• Work with an international team on cutting-edge technology
• Contribute to the innovative advancement of the company’s MCU solutions

Your Profile

Qualifications and skills to help you succeed
 

• A university degree in Computer Engineering, Computer Science, Electronics, or similar domain
• At least 3–5 years of experience in embedded solutions development
• Strong knowledge of Embedded C
• Good understanding of MCU peripherals
• Strong knowledge of communication interfaces like I2C/SPI/UART
• Good knowledge of make-build systems and Git

• At least an intermediate level of English

   

Please send us your CV in English.

WHAT YOU'LL DO

Own both the strategy and the execution

• Build and own the GTM motion — who we sell to, how we reach them, what we lead with, and how we iterate based on what actually works.
• Map the competitive landscape — understand where Whitelark sits among payment orchestrators, in-house solutions, and adjacent platforms, and how the market is shifting.
• Translate market signals into product direction — work directly with the engineering and product team to align the technical roadmap with commercial opportunities. You're the voice of the market in the product conversation.
• Identify and develop partnerships — PSPs, acquirers, integrators, and ecosystem players that accelerate distribution or expand the product's value.
• Run enterprise conversations end-to-end — from initial outreach through deal close.
• Build the intelligence layer — market trends, customer pain points, win/loss patterns, pricing dynamics. Make this institutional knowledge, not tribal.

WHAT WE'RE LOOKING FOR

Domain-deep, commercially sharp, technically fluent

• Payments domain expertise — you understand acquiring, routing, processing, settlement, chargebacks, and the compliance stack (PCI DSS, AML, 3DS, open banking) without needing a primer.
• B2B SaaS business model fluency — you know how to position a platform product, structure commercial terms, and think about land-and-expand revenue, not just first deals.
• Competitive market awareness — you're familiar with the payment orchestration landscape and adjacent players, and you have a perspective on how Whitelark is differentiated.
• Hands-on GTM experience — you've built a go-to-market motion before, not just managed one that someone else designed.
• Cross-functional range — you're comfortable in a technical roadmap conversation and can give engineering and product teams market context they can actually act on.

We’re a fast-growing outsourcing IT company that’s been around for 13 years, and we’re on the lookout for a Scrum Master for a long-term product-driven project.

You’ll be joining a multi-team Smart City software ecosystem built for the Middle East market. It’s a fully agile product-driven setup, with real users and real impact.

You’ll work mostly on the team level with 2–3 cross-functional Scrum teams, helping them stay focused, deliver value, and continuously improve. If you enjoy empowering teams and love seeing progress happen, let’s talk! 

Requirements:

• 3+ years of proven experience as a Project Manager or Scrum Master in a software development environment, including at least 2 years specifically as a Scrum Master in product teams.
• Hands-on facilitation, mentoring, and coaching skills.
• Solid knowledge of Agile approaches and frameworks (Scrum, Kanban) and the ability to apply them pragmatically.
• Experience working with multiple teams simultaneously.
• Experience with team and process metrics (including delivery metrics).
• Understanding of software development lifecycle and delivery principles.
• Understanding of modern engineering culture and practices (e.g., CI/CD, test automation, DevOps culture, feature flags, pair programming, etc) and ability to support their adoption within teams.
• Practical experience in change management.
• Strong systems thinking, empathy, active listening, and critical thinking.
• Ability to explain complex concepts simply and clearly.
• Proficiency with project management software and tools.
• Problem-solving skills and the ability to adapt to changing circumstances.

Nice to have:

• Agile certifications (PSM, KMP, etc.)
• Understanding of change management in complex environments.
• Experience with scaling frameworks (LeSS, Nexus, etc.)
• Experience working in a project-based environment

Responsibilities:

• Analyze current team processes and build a roadmap for improvement.
• Define and track team/process/delivery metrics and visualize progress.
• Coach and mentor teams to foster growth, autonomy, and self-management.
• Collaborate with the Product Owner to improve backlog refinement and goal-setting processes.
• Identify risks and remove impediments, including dependencies and bottlenecks.
• Support cross-team collaboration and communication with stakeholders.
• Facilitate team events: Daily Scrums, Sprint Planning, Reviews, Retrospectives – while empowering teams to lead these sessions themselves.
• Promote a healthy team dynamic, facilitate conflict resolution, and monitor team health via observation and 1:1s.
• Mentor teams on Agile practices, Definition of Done, and effective tooling.
• Encourage and support the adoption of strong engineering practices like continuous delivery, use of feature flags, test automation, clean code, frequent refactoring, and fast feedback loops to help teams deliver high-quality, reliable software.
• Lead internal workshops/trainings on Agile techniques and tools.
• Ensure transparency through effective visualization (e.g., product goals, sprint targets, metrics).
• Work with PO and stakeholders on roadmap communication and sprint-to-product goal alignment.
• Continuously improve the Product Backlog Refinement process:
• Teach effective PBI creation and splitting techniques
• Support technical task prioritization
• Ensure backlog clarity, order, and visibility

What We Offer:

• Competitive salary
• Loyal, open-minded management and the ability to influence decision-making
• A collaborative and innovative environment with room for professional growth

We're looking for night shift Customer Support Agents to join our team! If you're a night owl who enjoys helping people and solving problems, we'd love to meet you.
 

What you'll be doing:

• Chatting with customers and helping them with their questions via chat, email, phone calls, and other channels
• Keeping in touch with your teammates throughout your shift so you can solve issues together
• Making sure every customer gets a friendly, clear, and helpful experience
   

What we're looking for:

• Got customer support experience? Awesome!
• No experience? That's totally okay too. If you're eager to learn, we'll teach you everything you need to know
• You're available to work night shifts (23:00 – 07:00)
• You stay calm when things get busy and genuinely enjoy helping people
• Your English is C1+ in both speaking and writing
   

What you'll get:

• Fully remote work - work from wherever you're most comfortable
• Extra bonuses for every night shift 🌙
• Full onboarding and training, so you'll never feel lost
• A friendly startup team
• Plenty of opportunities to learn, grow, and build your career in customer support
   

If helping people, solving problems, and working nights sounds like your thing, we'd love to hear from you! ✨