Jobs at Djinni

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Security specialist to join our team!

Requirements:

- Higher education in Law or Economics.
- At least 3 years of experience in HR/internal and economic security within private enterprises.
- Proven experience in background checks of individuals and legal entities.
- Previous experience in law enforcement is a strong advantage.
- Knowledge of security systems and protocols.
- Experience collaborating with polygraph specialists.
- Strong experience working with databases.
- Proficient PC user.
- Russian or Ukrainian language - C1 and above
- Fluent English, including spoken communication.
- Willingness to travel abroad to ensure security at exhibitions and conferences.

Responsibilities:

- Conduct regular risk assessments to identify vulnerabilities and threats affecting the holding’s assets.
- Respond promptly to security-related incidents, including investigation and corrective measures.
- Prepare security status reports, analyze incidents, and develop recommendations for improvement.
- Collaborate with other departments to integrate security considerations into business processes.
- Ensure protection of personal data (GDPR compliance) and trade secrets.
- Conduct background checks during recruitment and support exit processes.
- Organize security measures during corporate events, exhibitions, and conferences.

Our benefits to you:

- Modern corporate equipment based on macOS or Windows and additional equipment are provided;

- Paid vacations, sick leave, personal events days, days off;

- Referral program — enjoy cooperation with your colleagues and get the bonus;

- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

- Rewards program for mentoring and coaching colleagues;

- In-house Travel Service;

- Multiple internal activities;

- Other benefits could be added based on your location.

RedCore is an international business group that creates technological solutions for digital markets. 

Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

Powering Growth from the Core — this is the key mission laid under RedCore’s strong foundation. This is how we consistently stay ahead: by evolving and creating scalable solutions, while remaining committed to open and transparent communication with our partners.

We’re looking for a sharp and driven Team Lead SEO to join our team!

Requirements:

• Minimum 1 year of experience in a leadership role;

• 3–5 years of commercial experience in the iGaming industry;

   

  SEO Expertise:

• Deep understanding of how search engines work;
• Expert knowledge of ranking factors and Google algorithms, with the ability to adapt to updates;
• Experience in developing and implementing SEO strategies;
• Experience working in highly competitive niches;
• Experience managing large-scale projects;
• Ability to analyze traffic trends, identify causes of drops, and create recovery plans;
• Experience with iGaming-specific SEO challenges: blocks, dropped domains, migrations, satellite sites, cloaking;
• Ability to conduct technical audits and effectively define tasks for development teams;

• Experience with A/B testing of SEO hypotheses: ideation, execution, and evaluation;

   

  Strategic Thinking:

• Ability to build long-term SEO strategies;
• Understanding the impact of SEO on business metrics;
• Ability to identify growth opportunities and implement them;
• Data-driven decision-making skills;

• Strong understanding of business priorities;

   

  Team & Project Management:

• Experience managing an SEO team (or mentoring specialists);
• Skills in developing and growing team members;
• Experience conducting performance reviews and setting development goals;
• Hiring and evaluation skills;
• Ability to allocate projects based on team capacity and competencies
• Experience overseeing multiple projects simultaneously (focus on management rather than execution);
• Backlog management skills: prioritization, timeline control, and risk management;
• Ability to delegate effectively with quality control (without micromanagement);
• Process Management:
• Ability to implement best practices;
• Ability to improve team efficiency;
• Experience in process standardization.

Responsibilities:

    Project Performance Management:

• Oversee the development and execution of SEO strategies across projects;
• Identify and scale growth opportunities;
• Ensure achievement of KPIs across all SEO projects within the team
• Conduct regular audits of project status: rankings, traffic, and business metrics;
• Detect performance drops in a timely manner and organize recovery actions;

• Forecast results and adjust strategies proactively;

   

  SEO Team Management:

• Coordinate and manage SEO specialists (Senior, Middle) to achieve project KPIs;
• Distribute projects based on expertise level, workload, and growth areas;
• Ensure quality control of specialists’ work;
• Conduct regular 1:1 meetings;
• Drive the professional development of the team;
• Participate in hiring and onboarding of new employees;
• Provide high-level quality control of presale audits;

• Conduct performance reviews: competency assessment and goal setting;

   

     Process Management:

• Implement and maintain best practices within the team;
• Ensure all SEO activities are executed systematically, on time, and aligned with KPI achievement;
• Standardize and control project documentation
• Improve team efficiency;

• Identify process bottlenecks and initiate improvements;

   

  Budget & Resource Management:

• Monitor project expenses within the approved budget;
• Evaluate the efficiency of budget allocation;
• Cross-Functional Collaboration;
• Product team;
• Development team;
• Content team;
• Linkbuilding team;
• Marketing team;
• Management.

Our benefits to you:
- Modern corporate equipment based on macOS or Windows and additional equipment are provided
- Paid vacations, sick leave, personal events days, days off
- Referral program — enjoy cooperation with your colleagues and get the bonus
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
- Rewards program for mentoring and coaching colleagues
- In-house Travel Service
- Multiple internal activities
- Other benefits could be added based on your location

We’re looking for a Senior Microsoft Dynamics 365 CE Developer to join a project focused on extending and maintaining an existing, heavily customized Dynamics 365 Customer Engagement solution.

What you’ll do:

• Develop and maintain customizations for Dynamics 365 CE / CRM
• Work with C#/.NET, plugins, Custom APIs and Dataverse SDK
• Design and optimize Dataverse data models
• Develop JavaScript/TypeScript form scripts and PCF controls
• Work with Model-driven Apps and Power Platform
• Build and maintain integrations with Azure services and external systems
• Troubleshoot production issues and optimize performance
• Manage solutions and ALM across Dev/Test/Prod environments
• Perform data migrations and work with security configurations
• Make technical decisions and independently estimate and break down tasks

Requirements:

• 5+ years of experience with Dynamics 365 CE / CRM
• Strong C# / .NET experience
• Solid knowledge of Microsoft Dataverse
• Experience with JavaScript / TypeScript
• Experience with PCF, React
• Strong understanding of Dynamics 365 Model-driven Apps
• Experience with Power Automate
• Knowledge of Dynamics 365 security model
• Experience with REST / Web API, OData, FetchXML
• Experience with Azure Service Bus, Webhooks, Azure Functions
• Knowledge of Entra ID / Azure AD, OAuth 2.0
• Experience with performance optimization and troubleshooting
• Experience with data migration tools such as Configuration Migration Tool, KingswaySoft / SSIS or Data Import Wizard
• English - B1+

Nice to have:

• Power Pages / Portals
• Git, Azure DevOps / GitHub Actions, Power Platform Build Tools, pac CLI
• Azure Functions, Logic Apps, Key Vault, Application Insights, API Management
• SQL Server, Azure Synapse Link / Microsoft Fabric
• Dynamics 365 Sales, Customer Service or Field Service
• Dual-write / Dynamics 365 F&O integrations
• FakeXrmEasy, EasyRepro or Playwright
• SSRS / FetchXML reporting, Power BI

🌟About The Company:
Plantifique transforms nutritious superfoods into revolutionary skincare products that feed your skin and deeply nourish your natural beauty. Each superfood is designed to give you transformative results. That’s how our innovative products nurture and revive your skin, leaving it looking and feeling more rejuvenated and refreshed.

🌟About Role:
We are now looking for a top-tier Amazon expert who can take ownership of some of our important markets (US, Canada, UK, EU) and drive the next stage of growth. This is not a standard Account Manager role. This is a hands-on, strategic, brand-driven role for someone who can operate at a high level while executing with precision.

🔎What We’re Looking For:
• 3+ years of experience managing Amazon brands at scale (ideally 7-8 figure accounts or above)
• Strong expertise in: Amazon SEO & listing optimization, Brand positioning & conversion strategy, Product launches & scaling, Amazon ecosystem (Seller Central, Brand Analytics, etc.)
• Proven track record of growing revenue significantly (not just maintaining accounts)
• Deep understanding of customer psychology and buying behavior on Amazon
• Advanced analytical mindset, able to move from data to insight, action and result
• Experience collaborating with cross-functional teams (design, PPC, marketing)
• High ownership, autonomy, and ability to drive initiatives independently
• Fluent English (written & spoken)

💼What you’ll own in this role:
• Define and execute end-to-end Amazon growth strategy for US/ CA/ UK/ EU markets
• Identify and unlock revenue growth levers (catalog expansion, bundling, pricing, CRO, market gaps)
• Manage and optimize listings: SEO, keywords, images, A+ content, storefront
• Own key metrics: revenue, profitability, TACoS, CVR, ranking, market share
• Drive conversion rate optimization (CRO) and average order value (AOV) improvements
• Monitor and improve account health, compliance, and suppression risks
• Own product launches end-to-end (positioning, assets, timing, performance tracking)
• Act as the central driver of execution across the Design team, PPC team, and Marketing team
• Identify inefficiencies and implement scalable systems and improvements

🌟What Will Make You Stand Out:
• Experience scaling brands in US market specifically
• Experience with premium or skincare brands
• Strong sense of branding, aesthetics, and storytelling
• Ability to challenge the status quo and bring new frameworks & ideas

What we offer:
📚Comprehensive training and onboarding
💵Competitive salary and performance-based bonus
🚀Growth opportunities in a high-potential startup
⭐Learning & development budget for courses and conferences
🏡Hybrid working setup
🤝A culture of ownership and meritocracy, with autonomy and trust
🏖️Vacation and Days off
🫂A supportive team dedicated to your success

📩Ready to bring your ideas to life and grow with us? Send your CV – we’d love to hear from you!

🏢 About the Company

Physician's Choice started with the simple idea that better health starts with the gut. In just 8 years, we have become the #1 Probiotic Brand in the US. Our products are available across Walmart, Target, CVS, Sam's Club, Amazon, TikTok Shop, and many other retailers throughout the United States.

Our mission is to empower everyone to make confident wellness choices, guided by physician expertise and validated by real results. Join our growing team and help shape the future of one of America's fastest-growing wellness brands.

💼 About the Role

We are looking for an ambitious, proactive, and motivated Omnichannel Inventory Planning Manager to help us optimize inventory and demand planning across our growing retail and ecommerce business.

You will work with sales, supply planning, operations, finance, logistics, and retail teams to make sure we have the right products, in the right quantities, at the right time.

You don't need experience across every retail channel. Strong experience with Amazon, Walmart, or Target is enough to be considered. Experience with additional retail channels is a plus, and we are ready to teach you the specifics of the other channels.

🎯 What You'll Do

📦 Demand & Inventory Planning

• Manage demand and inventory planning for key retail and ecommerce channels.
• Monitor inventory levels and identify potential stockouts, overstock, and supply risks.
• Analyze sales trends, historical performance, seasonality, promotions, and other demand drivers.
• Support production and replenishment planning based on expected demand.

🛒 Retail & Ecommerce Planning

• Support inventory planning for channels such as Walmart, Target, Amazon, and other retail partners.
• Optimize inventory availability across different channels.
• Help ensure products are ready for launches, promotions, seasonal events, and changes in demand.
• Monitor retailer performance and identify opportunities to improve availability and sales.

📊 Forecasting & Analytics

• Build and maintain demand forecasts and inventory plans.
• Track KPIs such as forecast accuracy, inventory turns, service levels, stock coverage, and OTIF.
• Analyze performance and provide actionable recommendations.
• Work with Power BI and Google Sheets to monitor data and create planning reports.

🤝 Cross-Functional Collaboration

• Work closely with Sales, Supply Chain, Operations, Finance, Logistics, and Marketing.
• Communicate inventory risks, opportunities, and recommended actions.
• Coordinate with manufacturers, warehouses, and logistics partners when needed.
• Support monthly S&OP and planning processes.

⚡ Process Improvement

• Follow and improve existing planning SOPs and processes.
• Identify opportunities to make forecasting, reporting, and inventory planning more efficient.
• Help develop better dashboards, reports, and planning methodologies as the business grows.

🔎 What We're Looking For

• 3+ years of experience in inventory planning, demand planning, retail planning, supply planning, operations, or a related analytical role.
• Hands-on experience with at least one major retail/ecommerce channel: Amazon, Walmart, or Target.
• Strong understanding of inventory management, demand forecasting, replenishment, and retail operations.
• Strong analytical and numerical skills with the ability to turn data into actionable decisions.
• Experience working with Google Sheets/ Excel, Power BI or other analytical tools is a plus.
• Strong communication and cross-functional collaboration skills.
• Proactive mindset and strong ownership — you don't wait for problems to become urgent before acting.
• Ambition and motivation to grow with a fast-growing company.
• Ability to learn new retail channels, systems, and processes quickly.
• Bachelor's degree in Supply Chain, Business, Operations, Economics, Finance, Engineering, or a related field is preferred.
• Ukrainian or Russian language skills.

➕ Would Be A Plus

• Experience in CPG, supplements, health & wellness, beauty, or another fast-moving consumer goods environment.
• Experience with additional retail channels such as Sam's Club, Costco, CVS, Walgreens, Kroger, HEB, etc.

🌟 Why This Role?

You don't need to know every retail channel. Strong Amazon, Walmart, or Target experience is enough to get started.

Clear processes from day one. Existing SOPs cover the key workflows and processes, so you won't have to build everything from scratch.

Real ownership. Your work will directly impact inventory availability, sales, and business growth.

Growth opportunity. Join a growing US wellness brand and expand your expertise across a truly omnichannel business.

Data-driven environment. Work with Power BI and Google Sheets to make informed planning decisions.

🌟 Compensation & Benefits

Base salary: $2,000–$2,500/month

Additional benefits:

💚 $150/quarter wellness benefit

📱 $75/month cell phone reimbursement

🛍️ $100/month in free company products

💻 reimbursement for work equipment every 18 months

🎓 Courses and professional training at the company's expense

🏖 Paid vacation, sick days, and holidays

🧠 Corporate psychologist services

🌍 Remote work with an international team

📈 Career growth and opportunities to expand your professional expertise

🎁 Performance Bonus

We believe ambitious goals should come with meaningful rewards.

When the company reaches its ambitious annual targets, the role is eligible for a 12%–24% annual performance bonus.

The bonus is tied to company performance and achievement of ambitious annual goals.

🚀 Ready to Make an Impact?

If you're an ambitious, proactive, and analytical professional who wants to grow beyond a single retail channel and become an expert in omnichannel inventory planning, we'd love to hear from you.

You don't need to know everything today. We are looking for someone with the right foundation, mindset, and motivation to learn and grow with the business.

We are a rapidly scaling company currently making substantial investments in the development of our internal processes and corporate governance. The corporate security function does not yet exist within the company — you will be the first person in this role and will build it from the ground up, with direct influence on key business decisions.

The purpose of this role is the comprehensive protection of the company's assets, information, and interests through the creation of an integrated security system — spanning financial-economic, information, and internal security — that minimizes the risks of loss, fraud, and misconduct, while simultaneously supporting business stability and scalability.

Key Areas of Responsibility:

• Building the corporate and internal security function from the ground up: developing policies, control processes, and reporting systems.
• Protecting the company’s key assets: trade secrets, administrative access, and critical business processes.
• Monitoring financial transactions and implementing the principles of segregation of duties in payment processes.
• Conducting internal investigations into suspected fraud, misconduct, or conflicts of interest—both independently and in collaboration with relevant departments.
• Building an access control and activity logging system.
• Liaising with banks and payment providers regarding the security of financial flows.
• Forming and developing your own team as the function grows.

Candidate Requirements:

• 7+ years of experience in a similar role in the field of corporate security, with experience in investigations and building internal control systems (FinTech, Blockchain, or high-risk sectors).
• Proven experience in building a security function from the ground up.
• Team management experience.
• Understanding of digital business and cash flows: understanding of transaction mechanisms, knowledge of international payment systems (IBAN, SWIFT).
• Experience investigating complex fraud cases (including the following types: user identity fraud, affiliate fraud), collusion between employees and third parties, and theft.
• In-depth understanding of the principles of financial control and separation of duties.
• Understanding of the principles of access control and activity logging.
• Fluency in English at a working level (spoken and written).
• Willingness to undergo polygraph testing on a regular basis.

What we offer:

• 24 days of vacation + additional days off
• Remote work—choose any location in the world to work with us
• Support for learning and professional development: external courses, educational activities (conferences, webinars, etc.)
• Benefit Café: reimbursement for sports activities, English language courses, and mental health support
• Health insurance
• Financial support during difficult life situations—we understand that these are extremely challenging times for every Ukrainian, so we’re here for you not only on the “good days” but also on the “tough days.”

• Employee referral program. The opportunity to directly influence business development and hiring strategy at a company that’s growing rapidly in the international market.
  
  Hiring process: interview with a recruiter → interview with the CEO → job offer.
  
  💌 It takes 7 days to review resumes.

  If you haven’t heard back from a recruiter, it means your experience doesn’t currently meet the requirements for this role. We’d love to stay in touch regarding other job openings!

We are looking for a Senior Game Producer to own the full lifecycle of casino game development, from concept to release, while ensuring product vision, market fit, and commercial success across the game portfolio.

• Responsibilities:
  Shape concepts for new casino games: theme, gameplay, mechanics, bonus features, visual presentation, and overall player experience;
  Lead games through the full development cycle: concept → pre-production → development → release → post-launch analysis;
  Prepare and defend game concepts, product vision, and requirements to the team and stakeholders;
  Collaborate with game designers, mathematicians, artists, developers, animators, sound designers, and QA;
  Make key product decisions and ensure the original game vision is preserved throughout development;
  Analyse the market, competitor games, popular mechanics, and current player behaviour trends;
  Account for differences across markets, operators, and audience segments when designing games;
  Oversee scope, timelines, dependencies, and risks;
  Prioritise and balance project ambition against development cost and time-to-market;
  Run regular game reviews and provide the team with specific, actionable feedback;
  Analyse performance of released games: player engagement, retention, bet count and volume, GGR, mechanic performance, and other product metrics;
  Use data from previous releases to inform decisions on upcoming games;
  Contribute to release planning and long-term game portfolio strategy;
  Improve development processes and raise the quality of product decisions within the team;
  Mentor less experienced producers and help game teams grow in autonomy.

   

• Requirements:
  Experience at a casino game provider / slot provider as a Game Producer, Senior Game Producer, Product Owner, or comparable role;
  5+ years of experience in game development, with significant experience in online casino and real-money gaming;
  Experience creating and launching commercial slot games or other casino products;
  A track record of shipped games where you held a key product or producer role;
  Strong understanding of the online casino market and the factors driving a game's commercial success;
  Deep understanding of slot mechanics and core casino game parameters: paylines and ways-to-win, volatility, RTP, hit frequency, bonus mechanics, free spins, multipliers, jackpots, Hold & Win, and other common mechanics;
  Ability to evaluate a game from the player's perspective, commercial potential, and development feasibility simultaneously;
  Strong product thinking: understanding who the game is for, why players should choose it, and how it stands out from competitors;
  Experience managing a cross-functional development team;
  Ability to turn an abstract idea into a clear concept, requirements, and actionable tasks for the team;
  Ability to make decisions under incomplete information and take ownership of outcomes;
  Ability to work with analytics and make data-driven decisions.

• Nice to Have:
  Experience creating games for multiple markets and audience segments;
  Strong understanding of game mathematics;
  Experience creating branded or exclusive games for operators;
  Hands-on experience with Hold & Win, Megaways, jackpots, cluster slots, crash games, or instant games;
  Understanding of certification requirements and regulated market specifics;
  Experience working with game analytics and A/B testing;
  Experience managing multiple game teams or projects simultaneously;
  Involvement in shaping game portfolio strategy and long-term release planning.

• What We Offer:
  High level of influence over the company's products and game portfolio;
  Ability to independently propose and develop game concepts;
  A team of experienced casino game development specialists;
  Minimal bureaucracy and a short path from idea to decision;
  Freedom to experiment with new mechanics, themes, and game formats;
  Competitive compensation;
  Remote work.

We are a rapidly developing product company operating in the dynamic iGaming sphere. Our team consists of professionals who value speed, results, and an absence of bureaucracy.

We are currently looking for an ambitious and proactive Affiliate Manager to strengthen our team, help scale traffic volumes, and build long-term relationships with partners in global markets.

If you understand metrics, know how to negotiate favorable terms, and have experience in the Gambling/Betting niche, we definitely have something to talk about.

Our Ideal Candidate (Requirements):

• Experience: 2+ year of experience in an Affiliate Manager position, mandatorily within the Gambling or Betting niche.
• Market Knowledge: Deep understanding of affiliate marketing principles, cooperation models (CPA, RevShare, Hybrid), and key metrics (ROI, LTV, Conversion Rate, etc.).
• English: B2 level (Upper-Intermediate) or higher — for fluent communication with international partners and conducting negotiations.
• Analytical Mindset: Ability to work with large volumes of data, analyze traffic, and make decisions based on numbers.
• Technical Knowledge: Experience with tracking platforms, understanding of postback setup and integrations.

• Will be a plus: Having your own database of active partners/webmasters.

   

Your Key Tasks and Responsibilities:

• Spearhead the hunt for new affiliate partners across key channels (SEO sites, Twitch/Kick streamers, etc.) through proactive market research.
• Increasing volumes of quality traffic from current partners and constantly searching for new sources (GEOs/sources).
• Build and maintain a clean, organized CRM database of all prospective leads.
• Drive top-of-funnel engagement by executing persistent follow-ups until leads are warmed up for negotiations.
• Track and analyze lead generation KPIs (status, conversion rates), providing regular reports with actionable insights for improvement.

• Provide ad-hoc support to Affiliate Managers to ensure team success.

   

  We Offer:

• Format: Remote work, 5/2 schedule.
• Payments in USDT (white crypto);
• Remuneration: Competitive salary + bonuses based on the results of the department you build.
• Growth: Opportunity for growth within the project.
• Benefits: Paid vacation and sick leave.

• About the Role:
  We are looking for a Game Designer to join an international team, responsible for developing and evolving game products — from mechanics and concepts to game math and balance.

• Responsibilities:
  Design and develop game mechanics;
  Create concepts for new games and features;
  Work with game math and balance;
  Analyse metrics and player behaviour;
  Collaborate with developers, artists, and other team members;
  Improve existing games based on data and feedback.

• Requirements:
  Experience as a Game Designer in iGaming;
  Strong understanding of game mechanics and monetisation principles;
  Ability to work with analytics and game metrics;
  Systemic thinking and attention to detail.

• What We Offer:
  Remote work with an international team;
  Opportunity to work on established slot game products;
  Individually discussed compensation based on experience;
  Collaborative environment with developers, artists, and creative team members;
  Professional growth within a rapidly expanding studio.

Summary
We are an AI-first insurance venture by the Alteos team, fully AXA-backed. Our B2C insurance flow (quote, advice, purchase) is fully AI-driven and going live now. A second track automates internal insurance operations with AI. We run like a startup: decisions are made in-house, no corporate loops.

The role
QA for AI products is a discipline that barely exists yet. We run up to thousands of automated tests per day plus continuous manual testing by a pool of freelance testers. You own the why: what we test, why, to what depth, and how the testing operation is organized. Business and user-value thinking matters more than deep technical knowledge.

What you will do
- Own the AI testing strategy: what gets tested, why, and to what depth
- Organize test sets across many parallel variations (often 50 at once)
- Review and mark AI outputs, and define how manual testers evaluate them
- Brief and distribute work to the freelance tester pool

What we expect
- German at C1 level or higher (hard requirement)
- AI-native: you work with tools like Claude Code every day and understand how LLM products behave and fail
- Startup experience
- Experience organizing people and distributing work
- Strong self-organization across parallel tracks and constant change
- You own every conclusion you present, AI-assisted or not, and can explain it in a few sentences
- Semi-technical is enough; technical depth is a plus

Engagement
Long-term and remote, in or close to CET working hours. Full-time preferred; part-time possible with a reduced scope.

A good fit if you are a QA/Test Lead, Test Manager, or already work on LLM evals and want to build the next version of your discipline.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Our requirements:

• Fluent/Advanced English (MUST!) 

• Ability to work night shifts (6 possible schedules: 15:00 – 00.00; 16:00 – 01.00; 17:00 – 02.00; 18:00 – 03.00; 19:00 – 04.00; 21:00 – 06.00 Kyiv time)

• Confident PC user with solid knowledge of Microsoft Windows

• Technical background or strong interest in exploring software and hardware products

• Strong organizational, training, and time-management skills

• Excellent communication and active listening abilities

• Understanding of conflict resolution

• Empathy, positive attitude and self-control

Nice to Have:

• Previous experience in customer or technical support

• IT education or relevant technical background

• Familiarity with ticketing systems (Zendesk, Zoho, ServiceNow), CRM platforms, and Jira

Summary:

As a Customer Support Specialist, you will have an opportunity to join a very dynamic international team and become a trusted advisor to our clients, with the opportunity to join a dynamic international team and become a trusted advisor to our clients, contributing to the overall quality of our product by sharing feedback with an opportunity to contribute to the overall quality of our product by sharing feedback with the relevant stakeholders.  

You will interact with US business owners, learn about the telecom industry and embark on an IT career path within the organization.  

Key Responsibilities:

• Support existing and prospective customers by providing timely and accurate information about B2BSoft products

• Identify, analyze, and troubleshoot technical issues and provide effective solutions

• Respond to support queries via phone, chat, and email

• Assist customers with software and hardware configurations, billing, and merchant services–related requests

• Maintain clear and detailed documentation of all service inquiries.

Who we are   

We are a Ukrainian multiproduct company that creates database development and management tools, connectivity solutions, productivity tools, and data services for more than 500.000 clients from 120 countries.  Among our clients, you can find such legends as Microsoft Corporation, Oracle America, IBM, Intel, and many more companies that deserve their place in Fortune-100 and Fortune-500.    

Since 1997, we have been streamlining data workflows for professionals and teams with our intuitive and efficient software products.  We're committed to enhancing the experience of our customers across the globe by minimizing data-related tasks and enabling them to focus on more inspiring goals.  Whether it's Fortune-100 companies or individuals, we provide a customer-centric approach, delivering high-quality solutions and exceptional support.   

Driven by passion, we play a substantial role in shaping the future of data management.    

Product that needs your engagement   

Skyvia is a versatile no-code SaaS cloud platform designed for data integration, automation, backup, management, and connectivity. It offers support for over 200+ connectors, including popular cloud applications like CRMs, marketing tools, support systems, and management solutions, as well as databases and data warehouses.        

Your future team of professionals  

You will join a collaborative team focused on creating clear, accurate, and user-friendly technical documentation for Skyvia. The team currently includes TW Lead and 2 Technical Writers. 

Your future challenges & opportunities   

You will have the opportunity to work with a technically complex B2B SaaS product and directly influence the quality of Skyvia’s documentation and overall user experience. You will dive deep into data integration, data management, and the modern data stack, work with new functionality from development through release, and evolve the documentation alongside the product. 

At the same time, the role involves navigating a broad set of product features and technical concepts, independently validating product behavior, and turning complex information into clear and user-friendly documentation. You will also balance release-related documentation work with the continuous improvement of existing content. 

Impact you will make   

• Create, update, and continuously improve Skyvia technical documentation, including product guides, how-to articles, and other user-facing content. 
• Prepare release notes and documentation for new product features and releases. 
• Collaborate closely with subject matter experts, Product, Development, QA, and other teams to gather and validate technical information. 
• Review, refactor, and improve existing documentation structure and content.  
• Proofread and edit content created by internal and external authors. 
• Create and update UI copy for Skyvia and SkyBackup applications. 
• Create and maintain website content for Skyvia and SkyBackup. 
• Prepare content for the Partnership team, Integration Gallery, and Automation Gallery. 
• Create and edit video content for Skyvia’s YouTube channel and marketplaces. 
• Participate in technical demos to understand new functionality and prepare accurate documentation. 
• Contribute to improving documentation standards, structure, and overall user experiencе. 

Skills we are looking for   

• At least 2 years of experience creating technical documentation for software or SaaS products, including user guides, tutorials, how-to articles, release notes, API documentation, UI texts, and other product-related content. 
• Upper-Intermediate English or higher. 
• Ability to understand complex technical functionality and explain it clearly to end users. 
• Experience working with technical topics such as databases, APIs, integrations, developer tools, and client-server architecture. 
• Understanding of DBMS, cloud storage, client-server architecture, and SDLC principles. 
• Basic knowledge of SQL and/or any programming language. 
• Hands-on experience with Markdown, Git, HTML, and CSS; familiarity with Jade or similar markup/template languages is a plus. 
• Familiarity with popular technical writing style guides, such as Microsoft, Google, or Apple. 
• Ability to process large volumes of technical information, identify key concepts, and present them in a clear and structured way. 
• Experience working with video editing tools such as Adobe Premiere, Sony Vegas, or similar software would be a plus. 
• A portfolio or examples of technical documentation would be an advantage. 

Benefits you get  

• Maintain your work-life balance  

Manage your own working hours with our flexible schedule  

19 days of annual vacation granted on a pro-rata basis  

No overtimes required  

• Hybrid type of cooperation  

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices, you can still take part in increasing the world`s awareness about quality Ukrainian products from any part of the world  

• Stay healthy  

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.  

15 working days of sick leave per year — because your health is a priority.  

• Grow with us  

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker  

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills  

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team  

Promotions, rotations, and transitions — when you believe your skills could benefit a different role or team.  

• Stand with Ukraine!  

We have an active pro-Ukrainian position, and that means we help our army, our servicemen, and their families not only through constant donations and volunteering, but also through our military leave policy, special health insurance options, and financial help  

We are a perfect match if you share our values  

We are professionals in our field.  

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.  

We know how to focus on the product, think big, and at the same time delve deep into the details.  

We create a calm and friendly atmosphere within the company.  

We value the freedom of open and transparent communications.  

Radical honesty is embedded in the foundation of our culture.  

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.  

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.  

Our Hiring Process  

• Recruitment Interview  
• Test Task  
• Technical Interview  

• Offer Call  

   

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted.   

The timeframe for feedback between interview stages may take up to 2 weeks. 

About the Role

We are looking for a Business Development Manager / Growth Manager to identify and implement new growth opportunities that can contribute to sustainable and profitable business growth. You will identify, evaluate, and develop opportunities with the potential to drive business results. The specific areas of focus will depend on your experience, strengths, and ability to identify where the business can achieve the greatest impact. 
 

Potential Growth Areas

1. Market Growth Opportunities

• Identify opportunities to expand into new markets, segments, or geographies
• Evaluate market potential and identify areas for sustainable and profitable growth
• Develop and test approaches to validate new market opportunities

2. Lead Generation Growth Opportunities

• Identify opportunities to improve lead generation and reach new potential customers
• Explore and test new approaches to customer acquisition, including partnerships as potential acquisition channels 
• Evaluate results and scale the approaches that demonstrate strong potential

3. Sales Funnel Growth Opportunities

• Identify opportunities to improve conversion and sales performance across the funnel
• Analyze customer and sales processes to identify areas for improvement
• Develop and test approaches to increase sales efficiency and revenue, including direct outreach and acquisition of high-value customers 
   

Requirements

• 1+ years of experience in Business Development, B2B Sales, Growth, Partnerships, or a related commercial role, with a proven track record of successful results.
• Understanding of sales funnels, pipeline management, and key commercial metrics
• Ability to independently research markets, test hypotheses, and turn opportunities into measurable results
• Confident use of AI tools, automation, and modern sales/growth tools
• English B2+
   

Nice to Have

• Experience with web hosting, infrastructure, SaaS, or adjacent industries
• Understanding of unit economics and business profitability 
   

What We Offer

• Global market
• A mature product with proven market demand
• Flexible work system and individual approach to compensation
• Regular review of income and bonuses based on results
• Compensation of tax payments and accounting support after successful adaptation
• Monthly payments, strictly on time
   

Working Conditions

Format: remote, Full-time, Monday to Friday 
Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00
Trial period: 2 - 3 months (may be completed early, retroactively)
Contract-based cooperation.
 

Hiring Process

• CV and cover letter review
• Call with the HR gen.
• Interview with the team
• Offer

Note: Additional steps may be required.
 

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.

About the Role

We are looking for a Partnerships Manager to build and expand our partner network by finding new opportunities, growing relationships, and developing sustainable business channels. You will have the flexibility to explore and prioritize the partnership models you see as most promising, which may include Affiliate, Referral, Reseller, MSP/IT, Distribution, Technology, Co-marketing, Marketplace, Channel, Strategic partnerships and etc.. Ideal candidates understand B2B partnerships and are comfortable working with technical products such as hosting, cloud, servers, or infrastructure. 

Key Responsibilities

1. Partner Acquisition

• Identify and approach potential partners across relevant markets and industries
• Build and manage a pipeline of partnership opportunities
• Negotiate cooperation terms, commissions, and commercial conditions

2. Partner Development & Support

• Develop long-term relationships with partners and help them achieve strong results
• Support partners throughout onboarding, launch, and ongoing cooperation
• Help partners set up processes and effectively use available opportunities
• Work with internal teams to resolve partner issues and support joint initiatives
• Monitor partner performance and identify opportunities for further growth

Requirements

• 1+ years of experience in Partnership Management or a related B2B role, with a proven track record of building and growing successful partnerships that generate measurable business results
• Strong negotiation and relationship-building skills
• Experience identifying and approaching potential partners
• Understanding of commercial models, commissions, referral programs, or similar partnership structures
• Strong communication and presentation skills
• Analytical mindset and ability to evaluate partnership performance
• Ability to independently identify opportunities and drive initiatives
• English B2+
• Ability and willingness to understand technical products and their business value

Nice to Have

• Experience with hosting, VPS, Dedicated Servers, Cloud, SaaS, or infrastructure products
• Experience with international partners, reseller, or channel programs
• Existing network of relevant industry contacts

What We Offer

• Global market
• A mature product with proven market demand
• Flexible work system and individual approach to compensation
• Regular review of income and bonuses based on results
• Compensation of tax payments and accounting support after successful adaptation
• Monthly payments, strictly on time

Working Conditions

Format: remote, Full-time, Monday to Friday 
Schedule: 9:00 - 18:00, flexible lunch break of 1 hour between 12:00 and 15:00
Trial period: 2 - 3 months (may be completed early, retroactively)
Contract-based cooperation.

Hiring Process

• CV and cover letter review
• Call with the HR gen.
• Interview with the team
• Offer

Note: Additional steps may be required.

Note

We will only provide feedback on the results of your resume review if we decide to proceed with your application. Otherwise, your information will be stored in our database, and we will contact you if a suitable position becomes available. The review process takes up to 10 business days.