Jobs at Djinni

Swarmer develops software that makes drones autonomous and allows them to operate together, in large, coordinated teams – no pilots needed. Our technology has been battle-tested in Ukraine – the world’s most intense proving ground for drone warfare.

In March 2026, we became the first Ukrainian defense startup to go public on NASDAQ, following a $15M Series A – the largest investment in a Ukrainian defense tech company since the start of the war.

Working at Swarmer means operating at the intersection of engineering rigor and frontline reality. The problems and environments are complex, and the stakes are very real. We built this software to enable democratic nations to defend themselves.

If you are motivated by building resilient systems that matter and by seeing the direct impact of your work, you’ll find purpose here.

Who we’re looking for:

We're looking for a hands-on UAV/Drones Preflight Specialist who enjoys getting hardware flight-ready — flashing firmware, configuring modules, running bench tests and test flights, and tracking down faults. Here, your work doesn't stay in the lab: the drones you prepare are deployed in some of the most demanding conditions in the world.

What you’ll do:

• Perform visual and technical quality control of UAV assembly and electronic component integration – after in-house production or repair, as well as after purchasing UAVs from third-party manufacturers.
• Install, flash, and configure firmware and software on the flight controller and additional UAV modules.
• Run comprehensive testing, including initial activation, bench tests, and initial test flights, to verify correct UAV operation and configuration.
• Configure and verify connectivity between the drone and flight planning systems or ground control stations.
• Diagnose and resolve faults at the software and component-integration level, and perform scheduled maintenance on UAVs and related equipment.

• Create and maintain clear technical documentation, including setup instructions for various UAV system components, test reports, and user manuals.

   

You’ll be a good fit if you have:

• Solid knowledge of UAV components and systems.
• Strong soldering skills and hands-on experience with electronic components.
• Familiarity with UAV firmware and tools like Betaflight, ArduPilot, Mission Planner, and QGroundControl.
• Ability to read and interpret technical diagrams and schematics.
• Working knowledge of Linux – comfortable in the terminal, with SSH, and basic commands.
• Understanding of complex IT systems with multilayer communication.

• English at B1 level or higher.

   

Would be an advantage:

• Proven experience assembling, configuring, and maintaining UAVs (FPV, commercial, or military).
• Experience with 3D printing and custom details design.

• Basic programming skills (Python, Bash, or C++).

   

What you’ll get:

• A dynamic environment with a unique opportunity to directly influence and see the impact of your work.
• Hands-on work with drone hardware that's actively shaping the field, not just theory.
• A tight engineering team with short feedback loops and real ownership of your builds.
• Competitive salary and a comprehensive benefits package

How’s the hiring process going:

✔️Recruiter Screen → ✔️Technical Interview → ✔️Test Day → ✔️Skip-level Interview → ✔️Offer

Please note that, as a leading defense tech company, we take operations security seriously and may need to perform additional background checks as part of our hiring process. We will do so in accordance with all applicable EU laws and regulations and safeguard your data in the process.

Ready to Apply?

We are a performance marketing agency managing mobile campaigns across multiple verticals — Fintech, Crypto, and iGaming. We work exclusively with official mobile apps of licensed products, running multi-platform UA campaigns across iOS and Android at scale, with full ownership over performance and results.

We are looking for an experienced Mobile Acquisition Manager who will own the full cycle of UA campaigns: from strategy and launch to optimization and scaling. You will work with established clients across iOS and Android, with real budgets and real accountability for results.

What you will do

• Plan, launch, and optimize performance campaigns on AppLovin, Meta, Google UAC, Unity Ads, Moloco, TikTok, Kaizen and other DSPs
• Manage and scale budgets across channels while maintaining target CPI, CPA, and ROAS
• Set up and maintain tracking via AppsFlyer or Adjust - MMP configuration, postback setup, cohort analysis
• Analyze campaign performance: break down by geo, placement, creative, audience - find levers and act on them
• Run creative testing: form hypotheses, brief the team, evaluate results, iterate
• Monitor attribution quality and flag anomalies - CTR spikes, install drops, ROAS shifts
• Communicate results and insights to clients; prepare performance reports

What we expect

• 2+ years of hands-on experience in Mobile UA with measurable results (based on real cases)
• Strong understanding of mobile attribution: last-click, view-through, probabilistic, SKAN, and where each model breaks
• Practical experience with AppsFlyer or Adjust: cohort reports, raw data pulls, reconciliation with ad platform data
• Experience with at least 2-3 platforms: AppLovin, Meta, Google UAC, Unity, TikTok, or similar DSPs
• Ability to read unit economics: CAC, blended vs paid, ROAS by cohort, LTV assumptions
• Structured thinking when forming hypotheses - not "let's try a new creative" but a testable assumption with expected outcome
• English at Intermediate level or above - for working with platforms, partners, and documentation

Nice to have

• Experience in crypto, fintech, or iGaming verticals
• Familiarity with GTM for mobile pixel/event setup
• Experience working in an agency environment with multiple simultaneous clients
• Basic use of AI tools for creative iteration or reporting automation

What we offer

• Full remote - work from anywhere, async-friendly
• Real budgets - work with meaningful spend, not test accounts
• Autonomy - no micromanagement, ownership over results
• Growth - diverse verticals, new markets, fast feedback loops

For over 17 years, AutoBidMaster has been a premier official broker for US auto auctions. We help customers win used and salvage vehicles at auction and get them safely delivered to any destination.

Our Logistics Department is currently seeking a proactive and customer-focused Customer Support Agent. The primary focus of this position is to guide customers through the car shipping process and provide exceptional support if logistical challenges arise.

Responsibilities:

• Assist customers with on-line questions, issues, website navigation, order tracking via email, phone, chat etc. as needed.
• Manage customer support by obtaining, analyzing, and verifying customer’s needs.
• Act as the face of the Company to influence customers to order from us again.

Requirements:

• Strong proficiency in English.
• Strong communication and interpersonal skills with the ability to handle stressful situations.
• Detail-oriented with exceptional organizational skills.
• Ability to multi-task and prioritize in a fast-paced work environment.

• Strong problem-solving skills with the ability to think on your feet

   

Terms & Schedule:

• Format: Full-time, long-term B2B contract
• Schedule: Mon-Fri, 16:00 — 01:00 Kyiv time (16:00 — 22:00 from the office, the rest of the shift — from home)

• Holidays: We follow the US calendar (all US public holidays are observed days off)

   

What we offer:

• Competitive compensation + end of the year KPI bonuses
• Working alongside a fast-growing team of professionals from the US and EU, who are setting the new global standard in the automotive industry
• 20 days of paid vacation + paid sick days
• Health insurance
• Career growth opportunities within the company

• Comfortable office in Zhytomyr city center

   

If you love logistics and problem-solving, and are passionate about customer service, this is a fantastic opportunity to build your career in a fast-paced, global industry.

We are looking for a proactive and ambitious Sales Manager who will be responsible for bringing new clients and growing together with the company.

This role is not just about Sales– we see it as a long-term growth opportunity toward Head of Sales or strategic partner level.

Responsibilities

– Conduct market research and identify target segments
– Build and maintain a structured list of potential clients
– Generate leads via LinkedIn, outbound campaigns, networking, and other relevant channels
– Own communication with prospects from first contact to deal closing
– Work closely with delivery and management teams to grow new accounts
– Support bench management by proactively bringing new opportunities
– Represent the company at industry conferences and business events in Europe
– Be ready for business trips across Europe for networking and client meetings

Nice to have:

– Experience with Upwork or other freelance platforms
– Experience selling software development or AI/ML services
– Understanding of the European or US tech market
– Existing network of decision-makers

What We Are Looking For

– Strong communication and negotiation skills
– Self-driven, growth-oriented mindset
– Strategic thinking and ability to see long-term opportunities
– Desire to grow into a Lead / Head of Sales / future partner role
– Availability and ability to travel across Europe for conferences and client meetings

What We Offer

– Base salary + performance bonuses (bonus structure open for discussion)
– Laptop for work
– Paid business trips (in the future)
– Strong technical team to support sales
– Office in Ukraine (after the war)
– Real opportunity to build and lead the Sales direction together with the CEO

We are looking for a Senior AI Content Manager to own content for our two products: EducateMe (an AI-native LMS) and Trainio.ai (an AI roleplay training platform for healthcare teams).
Your goal is to grow organic traffic and qualified leads through content for SEO and AI search.
You will work directly with the Founder, combining strong content skills with AI tools to scale production.

In this role, you will:

• Create content for both websites: blog articles, landing pages, guides, and product comparisons
• Build and improve AI content workflows in Claude Code
• Review AI-generated research, outlines, and drafts for quality, accuracy, and search intent
• Manage the content plan and improve visibility in search engines and AI answers
• Track content performance in Google Search Console and Google Analytics
• Manage content for LinkedIn, YouTube, and Reddit
• Work with subject-matter experts, a video editor, agencies, and freelancers
• Work with the AI visibility specialist on link building and placements

• Interview customers and create case studies with the Customer Success team

   

What we’re looking for:

• Experience managing B2B SaaS content with a focus on qualified leads
• Professional-level experience with Claude Code or Codex: building skills, connectors, and scalable AI content workflows
• Solid SEO knowledge: keyword research, search intent, content structure, internal linking
• Practical AEO/GEO experience: optimizing content for AI search
• Strong editing skills: turning AI-generated drafts into high-quality content
• Experience with Google Search Console and Google Analytics, linking content performance to business results
• Independent work in a startup environment, balancing planning and hands-on execution

• Written and spoken English (C1)

   

Nice to have:

• Experience managing YouTube or Reddit content for SEO: topics, brand voice, work with experts
• Experience briefing and managing freelancers or agencies

• Experience creating content for the US market

   

What we offer:

• Direct collaboration with the Founder and room to make decisions
• The chance to build and own the AI content engine in Claude Code for AI-driven products in a competitive market
• Fully remote, with the team mainly in European time zones
• Cooperation under a Services Agreement with a US-registered company (B2B or individual contractor)

• Compensation review after 6 months and annually, based on agreed KPIs and results

   

Recruitment process:

1. Recruiter interview (45 minutes)
2. Interview with the Founder (30 minutes)
3. Practical assignment (up to 3 hours)
4. Offer

We are hiring on behalf of our client, an American media company. They run a network of newsletters sending millions of emails a day, and a big part of the revenue comes from the ads and offers placed inside those sends. The network is growing fast, and the ad pipeline needs one person who owns it end to end.
 

The role

You run the broadcast side of the business. You build and own the ad calendar across newsletter domains, decide which offer, creative and link goes into which send, and make sure every placement goes out correctly tracked and on time.
 

You work closely with Content, Analytics and Growth. You look at the numbers, spot what is underperforming, swap it out fast, and keep testing new offers, partners and angles every month.
 

This is not a role for someone who waits for tasks. You will be the central point for broadcast execution, and you are expected to build the systems around it yourself.
 

What you will own

• Ad placement calendars across 50+ newsletter properties, always 7 to 14 days ahead
• Ad inventory, placement rotation and partner allocation
• Assigning offers, creatives, hooks and links based on strategy and past performance
• Correct tracking, UTMs and attribution on every send
• Sending quality and distribution cadence
• Performance analysis together with the Analytics team
• Reporting on revenue, RPM, fill rate and efficiency
• Better workflows, systems and automation over time
• Finding new ways to grow revenue and improve placements
   

How success is measured

• Broadcast revenue grows quarter over quarter
• Ad RPM trends up across the network
• Inventory is fully used, the calendar is never empty or reactive
• CTR and conversions improve through better offer and creative pairing
• New offers, partners or angles are tested every month
• Underperforming campaigns are replaced fast
• Forecasts match actual results
• Near-zero errors on offers, links and placements
   

Must-have

• 5+ years in media buying, affiliate or direct-response marketing
• Hands-on experience with campaign management, ad scheduling or rotations
• Strong understanding of tracking, UTMs, delivery windows, frequency and offer pacing
• Very structured and detail-oriented, stays calm when working at scale
• Comfortable making decisions and setting priorities on your own
• Clear communication and solid experience working across teams
• C1+ written and spoken English
• Ownership mindset: you build the process, you don’t wait for it
   

Nice to have

• Newsletter monetization experience
• Background in affiliate or performance media, direct response preferred
• Experience running ad operations at scale
• Experience with U.S. DTC or affiliate offers
• Beehiiv experience
   

Compensation and benefits

• 21 paid vacation days
• 14 paid sick days
• Corporate library, team activities

ELEKS Software Engineering and Development Office is looking for a Trainee / Junior PHP Developer in our offices in Ukraine.

Our project is a German event management and marketing platform that helps customers create events with different ticket categories, sell tickets, analyze event performance, and collect feedback from organizers.
Our client works with large companies that organize conferences, trade fairs, and other corporate events.

REQUIREMENTS

• Understanding of programming fundamentals and how software is built 
• Basic knowledge of PHP 8.4 and object-oriented programming; hands-on PHP experience is a plus but not mandatory
• Openness to learning PHP with Laminas or writing backend code in Node.js
• Basic understanding of relational databases and SQL; familiarity with MySQL 8.4 or PostgreSQL 14
• Basic understanding of REST APIs
• Familiarity with Git and Composer
• Some hands-on experience with AI tools for software development
• Ability to use AI thoughtfully: define tasks and acceptance criteria, review and test AI-generated output, and refine it where needed rather than copying it without verification
• Interest in a full-stack role and willingness to work across both backend and frontend development
• Upper-Intermediate level of English

WOULD BE A PLUS

• Familiarity with TypeScript and Angular 21
• Experience with PHP or another backend language
• Basic knowledge of Docker
• Familiarity with PHPUnit and test writing
• Interest in AWS services such as S3 or SQS
• Basic knowledge of NoSQL databases, such as DynamoDB
• Familiarity with Swagger/OpenAPI, Propel ORM, or microservices
• Experience working with third-party APIs, such as PayPal or Google Analytics

RESPONSIBILITIES

• Conduct a simple range of programming tasks including analysis, coding, and debugging of complex program logic 
• Conduct test procedures by using testing, and debugging programs
• Develop algorithms according to technical specifications or other requirements documentation
• Use standard algorithms in the applicable cases
• Write program code according to the defined application architecture 
• Structure and format source code, comment and mark up the code, as well as name variables, functions, classes, data structures, and files according to the company conventions and industry best practices
• Track changes, compare source code in the defined version control system

• Agree task deadlines with Senior Developer or Technical Leader

   

WHAT YOU WILL GET WITH ELEKS 

• Close cooperation with a customer 
• Challenging tasks 
• Competence development 
• Team of professionals 
• Dynamic environment with a low level of bureaucracy

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java
+ 2+ years of experience with Spark
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

Recruitment process:

1. CV Review — the project team reviews your experience and its relevance to the position.
2. Technical Interview — a technical discussion with our interviewer.
3. Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
4. Karat Interview — the first technical interview with the client.
5. Client Interview — the final interview with the client’s project team.

We are looking for a Senior Business Systems Analyst, ERP

About the Client
Our Client designs and manufactures sustainable temperature-controlled packaging for the perishable food and life sciences industries. We're a privately held, high-growth company of about 700 people. We're building the systems foundation to scale, including active Microsoft Dynamics 365 Business Central and SAP B1 implementations.

The Role
You'll be the bridge between how our business runs and how our systems support it. You'll work with manufacturing, procurement, finance, and order-to-cash teams to understand their processes and turn their needs into clear requirements. You'll configure and test solutions in Business Central/SAP B1 and our Microsoft stack. This is a hands-on role: you won't just document the work, you'll help deliver it. You'll also serve as backup coverage for our Technical Product Owner and Business Central developer.

What You'll Do

• Lead requirements sessions with business stakeholders. Map current- and future-state processes and identify gaps.
• Write user stories and acceptance criteria that developers can build from without rework.
• Configure Business Central/SAP B1 functionality and document the design decisions behind it.
• Own test planning and UAT, including test scripts, defect triage, and sign-off with business users.
• Analyze and map data using SQL for integrations, migrations, and reporting needs.
• Build and maintain low-code workflows in Power Automate and SharePoint.
• Triage production issues. Resolve configuration and data problems directly, and escalate code-level issues with clear diagnosis.
• Cover backlog management and stakeholder communication when the Technical Product Owner is out.
• Partner with BI & Analytics to make sure ERP data supports operational and financial reporting.

Requirments:

• 5+ years as a Business Systems Analyst, Business Analyst, or ERP functional consultant.
• Hands-on ERP experience across manufacturing, supply chain, or finance processes. Dynamics 365 Business Central or SAP B1 strongly preferred.
• Working knowledge of production BOMs, inventory costing, procurement, and order-to-cash flows.
• Strong SQL and data analysis skills.
• Experience writing requirements in an Agile environment using Jira or similar.
• Experience with Power Automate, SharePoint, or other low-code platforms.
• The ability to run a working session with operations or finance leaders and leave with decisions, not just notes.
• Clear, concise written communication.

Nice to Have:

• Experience in manufacturing or packaging.
• Familiarity with AL development concepts in Business Central (reading code, not writing it).
• Exposure to ITSM tools such as Freshservice.

Project Description:

You will join a Regulatory Reporting Platform within a large US investment bank. The platform is responsible for collecting, processing, and transforming large volumes of data from multiple internal systems to produce regulatory reports for 240 jurisdictions worldwide. In total, the platform supports around 10,000 reports across a wide range of regulatory, compliance, financial, and risk reporting areas.
This is a large-scale, business-critical data platform operating in a highly regulated environment, where data accuracy, quality, traceability, and timely delivery are essential. The team works on building and enhancing data pipelines, implementing reporting logic, ensuring data validation and reconciliation, and supporting the generation of complex regulatory outputs.
The project is delivered by a global distributed team with colleagues located in Ukraine, Poland, and the US, offering close collaboration with engineers, analysts, and business stakeholders across multiple regions.

Responsibilities:

- Design, develop, and maintain solutions for a large-scale Regulatory Reporting Platform
- Build and enhance data processing pipelines using Java and Apache Spark
- Implement scalable logic for data ingestion, transformation, aggregation, and enrichment from multiple internal data sources
- Develop and optimize batch processing jobs to support the generation of regulatory reports across multiple jurisdictions
- Ensure high standards of data quality, validation, reconciliation, and consistency throughout the reporting lifecycle
- Translate business and regulatory requirements into robust technical solutions
- Collaborate with business analysts, QA engineers, and cross-functional teams to deliver reporting functionality
- Investigate and resolve data and application issues in development, test, and production environments
- Improve application performance, scalability, and reliability for high-volume data processing workloads
- Contribute to the design and implementation of reusable components and engineering best practices
- Participate in code reviews, testing, and release activities to ensure high-quality deliverables
- Work closely with distributed teams across Ukraine, Poland, and the US in an agile delivery model
- Support continuous improvement of the platform, including monitoring, troubleshooting, and operational stability

Mandatory Skills Description:

- 6+ years of commercial experience with Java
+ 2+ years of experience with Spark
- Experience in designing and developing scalable, high-performance backend applications
- Good knowledge of SQL and working with large datasets from multiple data sources
- Strong problem-solving skills and ability to work effectively in a global distributed team

Nice-to-Have Skills Description:

- Experience in financial services, investment banking, or regulatory reporting projects
- Familiarity with data quality, reconciliation, and control frameworks
- Experience working with large-scale enterprise data platforms
- Knowledge of cloud environments and modern data platform architectures
- Understanding of CI/CD practices and automated deployment pipelines
- Experience working in Agile / Scrum teams within a distributed global setup

Recruitment process:

1. CV Review — the project team reviews your experience and its relevance to the position.
2. Technical Interview — a technical discussion with our interviewer.
3. Project Management Interview (PMI) — a discussion about your experience, communication, and project fit.
4. Karat Interview — the first technical interview with the client.
5. Client Interview — the final interview with the client’s project team.

Location: Europe/Ukraine (Remote or Hybrid)
Seniority: Middle/Senior
Format: Full-time

We’re not just looking for a Sourcer. We’re looking for a partner who will help us find the best talent on the market, bring fresh expertise, new perspectives to the team for filling roles and grow together with us 🚀. We need someone who is genuinely curious and excited about anything new. We love testing new approaches and tools, finding creative, unconventional ways to reach the best people out there.

📋 Key responsibilities and your contribution:

• Proactive talent search across marketing, tech, non-tech roles in Europe and Ukraine.
• Sourcing specialists of various profiles and seniority levels (from Junior, Middle to Head, C-level).
• Posting vacancies on job boards, professional platforms, and communities, and handling incoming applications.
• Regular coordination with hiring managers and the Talent Acquisition team.
• Exploring new sourcing channels and testing unconventional methods to attract talent.
• Maintaining candidate records and keeping ATS data up to date.
• Tracking the hiring pipeline and analyzing sourcing channels (candidate analytics).
• Using diverse sourcing tools and channels (LinkedIn, Telegram, job sites, Boolean search, etc.).
   

📚 Your qualifications:

• 1+ years of experience as a Sourcer/Researcher in IT/Marketing niches.
• Proven track record of thriving in a fast-paced environment
• Hands-on experience sourcing candidates across Europe
• Strong command of modern sourcing methods (Boolean, X-Ray, social networks, telegram channels, professional communities and etc).
• Experience working with ATS systems.
• Ability to manage time effectively and handle multiple vacancies simultaneously.
• Ability to interpret job requirements and identify relevant candidates.
• English level — Intermediate.
   

➕ Nice to have:

• Experience to work with AI tools.
   

What it means to be part of our Team:

• Multinational and intercultural experience
• Corporate library
• Growth opportunities, cutting-edge frameworks and technologies
• Plenty of engaging team-building and social events
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, Red Bull, sweets, fruits, and more snacks
   

💌 Interested?
We’re always on the lookout for passionate, driven, and curious people to join our team. If that sounds like you, we’d love to hear from you!

Description

We are an ambitious, fast-growing iGaming company delivering high-quality entertainment and an exceptional player experience across Tier 1 and Tier 2 European markets. As we scale, we are looking for a commercially minded Head of Customer Support & Success to build and lead a function that does more than answer tickets. It will protect player satisfaction, drive deposits and retention, and operate as a revenue-generating part of the business.

Your Mission

You will own the design, leadership and continuous optimisation of our Customer Support & Success operation. You will combine lean processes, hands-on AI and automation, and data-driven player engagement to deliver faster, better service at scale.

Your Key Responsibilities

Leadership & Operations

• Build and manage a lean, technology-driven, multilingual Customer Support department, with full ownership of structure, processes and performance.
• Recruit, train, mentor and quality-check agents and team leads. Establish performance management, retention and personal and departmental KPI baselines.
• Build strong, business-oriented collaboration with Platform, Development, BI, Marketing, Promo, Product and third-party partners.
• Design and implement transparent support procedures, policies and standards.

Commercial Processes

Launch, review and refine the processes covering:

• Sales and deposit conversion via Live Chat, Phone, SMS and Messenger Apps, including payment method suggestions, failed-deposit resolution and KYC collection
• Player onboarding and activation, and pre-VIP / VIP reach-outs
• Upsell and cross-sell, with scripts and coaching, in coordination with Marketing, Promo and Product
• Player reactivation, retention and loyalty workflows
• Emergency and non-standard situation handling
• Critical issue reporting, escalation and resolution
• Product reputation: monitoring social media and review platforms

Technology, AI & Automation

• Implement and configure Live Chat, ticketing and omni-channel CRM systems that pool player data for effective service.
• Hands-on implementation of automations, support bots, multilingual self-service guides and AI-driven support solutions to handle critical load.
• Introduce AI-based QA of service quality.
• Develop player profiling, data-driven personalisation and new engagement and re-engagement formats. Contribute to UX/UI and product development through player research and feedback.

Knowledge, Measurement & Reporting

• Create and maintain a knowledge base for onboarding, training and daily operations, with documented workflows for internal procedures and external collaborations.
• Define, monitor and report main and secondary KPIs, plus department-level business-impact metrics, with transparent tracking of initiatives and their financial outcomes.
• Partner with BI on reliable reporting and data-informed decision-making.

What We're Looking For

• Proven leadership in Customer Support / Success within iGaming, ideally in European T1/T2 markets
• Track record of building and scaling efficient, tech-enabled support teams
• A commercial mindset, with experience turning support into a driver of deposits, retention and VIP development
• Hands-on experience implementing CRM, Live Chat, ticketing, telephony and omni-channel solutions
• Practical experience deploying automation, chatbots and AI tools in support operations
• Data-driven approach, with experience building KPI frameworks and business-impact reporting
• Excellent communication skills and the ability to influence cross-functional stakeholders
• Player-centric approach that balances empathy with commercial acumen
• Familiarity with best practice from leading iGaming operators is a plus
• Upper-Intermediate English; additional European languages are a bonus

Why Join Us?

• Shape the player experience of a high-growth iGaming brand
• Full ownership: build and redesign the department your way
• A real mandate to innovate with AI and automation
• Work with an international, ambitious team
• Competitive compensation plus performance-based incentives

We’re looking for a Senior Full-Stack Developer with strong Node.js and React experience to join our international team.

This role involves building and scaling applications, working with high-load backend services, and developing frontend functionality. We value clear communication, practical problem-solving, and hands-on experience with AI-assisted development.

What you’ll do
 

- Develop and maintain backend services using Node.js and NestJS.

- Build and improve frontend functionality with React.

- Work on application performance, reliability, and scalability.

- Develop and scale message consumers, background workers, and queue-based processing.

- Work with cloud infrastructure and Kubernetes environments.

- Collaborate with the team on technical decisions and implementation.

- Use AI development tools thoughtfully, reviewing generated code for correctness and maintainability.

What we’re looking for

- 5+ years of professional software development experience.

- Strong expertise in Node.js and NestJS.

- Experience handling high-load or high-traffic applications.

- Experience working with cloud infrastructure and Kubernetes.

- Experience with RabbitMQ or similar message queue technologies.

- Experience scaling message consumers and background workers.

- Fluent English, with the ability to explain ideas clearly and communicate effectively.

- Practical experience with AI-assisted development and an interest in current AI tools and practices.

Experience in a particular industry is not required - your technical expertise matters most.

Nice to have

- Experience managing and optimizing MySQL databases with large datasets or high workloads.

- Experience with the ELK stack.

- Hands-on experience developing applications with React.

What we offer

- Long-term collaboration with an international team.

- B2B cooperation with hourly compensation in USD.

- Work on technically challenging applications with a focus on performance and scalability.

Hiring process

An introductory HR call followed by two technical interviews.

We’re looking for a Senior Full-Stack Developer with strong Node.js and React experience to join our international team.

This role involves building and scaling applications, working with high-load backend services, and developing frontend functionality. We value clear communication, practical problem-solving, and hands-on experience with AI-assisted development.

What you’ll do:

- Develop and maintain backend services using Node.js and NestJS.
- Build and improve frontend functionality with React.
- Work on application performance, reliability, and scalability.
- Develop and scale message consumers, background workers, and queue-based processing.
- Work with cloud infrastructure and Kubernetes environments.
- Collaborate with the team on technical decisions and implementation.
- Use AI development tools thoughtfully, reviewing generated code for correctness and maintainability.

What we’re looking for:

- 5+ years of professional software development experience.
- Strong expertise in Node.js and NestJS.
- Hands-on experience developing applications with React.
- Experience handling high-load or high-traffic applications.
- Experience working with cloud infrastructure and Kubernetes.
- Experience with RabbitMQ or similar message queue technologies.
- Experience scaling message consumers and background workers.
- Fluent English, with the ability to explain ideas clearly and communicate effectively.
- Practical experience with AI-assisted development and an interest in current AI tools and practices.

Experience in a particular industry is not required - your technical expertise matters most.

Nice to have:

- Experience managing and optimizing MySQL databases with large datasets or high workloads.
- Experience with the ELK stack.

What we offer:

- Long-term collaboration with an international team.
- B2B cooperation with hourly compensation in USD.
- Work on technically challenging applications with a focus on performance and scalability.

Hiring process:

An introductory HR call followed by two technical interviews.
 

We are an iGaming company with more than three years of experience and a team of 1,000+ specialists.

Our portfolio includes eight major projects that are popular with our customers and successfully operate in Tier 1–3 markets. We value skilled people who help us build efficient processes and expand into new markets.

🔎 We’re looking for a Reliability Specialist / Production Support Engineer with at least one year of experience to join our Product Availability team — the people who keep our web products accessible and running reliably.

If you enjoy figuring out why something broke and seeing the impact of your work, this role could be your next step.

🛠 What you’ll do

• Monitor alerts and respond to issues affecting websites, payments, registration, tracking, CDN, and DNS.
• Investigate problems using logs, metrics, browser network requests, and information from external providers.
• Restore service or escalate incidents with a clear explanation of the impact and what you’ve already checked.
• Follow incidents through to resolution or a clear handover.
• Participate in an on-call rotation using PagerDuty, responding to incidents according to an agreed schedule.

• Improve monitoring and help automate repetitive tasks

   

✅ Must-have skills

• 1+ year of experience in system administration, NOC, L2+ technical support, or a similar technical role.
• Hands-on troubleshooting experience: you can walk us through a real incident, your actions, and the outcome.
• Understanding of DNS, HTTP/HTTPS, and SSL certificates, including common issues and how to investigate them.
• Experience with Cloudflare or another CDN.
• Ability to use browser DevTools, curl, and logs to inspect requests and investigate errors.
• Basic knowledge of Git/GitHub and YAML.

• Practical experience using AI for technical tasks, such as troubleshooting, creating scripts, or automating workflows with Claude Code, Cursor, Copilot, or similar tools. You can provide relevant context, explain the task, and verify the results.

   

• Willingness to participate in an on-call rotation.

🌟 Nice to have

• Experience in iGaming, affiliate marketing, e-commerce, or fintech.
• Familiarity with Grafana, Uptime Kuma, or other monitoring tools.

• Experience with n8n, Zapier, Make, or building Telegram bots.

   

🎁 What we offer

• 100% remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Professional training and career growth opportunities.
• A supportive team and transparent communication.

• Access to a corporate psychologist.

   

🚀 Ready to help keep our products running?

Apply and tell us about a technical issue you helped solve — what went wrong, how you investigated it, and what happened next. We’d love to hear your story!