Jobs at Djinni

Responsibilities

• Design and execute test plans for mobile apps (iOS & Android), covering functionality, UI/UX, and performance
• Identify, log, and track bugs using industry-standard tools
• Perform regression, exploratory, and compatibility testing across devices and OS versions
• Work closely with developers, product managers, and designers to maintain high-quality standards
• Participate in Agile processes and contribute to testing strategy
• Validate push notifications, real-time data, and in-app behaviour
• Ensure apps comply with App Store and Google Play requirements
• Leverage automation tools to streamline testing and improve coverage
• Maintain clear documentation of test cases, outcomes, and known issues

Requirements

• 3+ years in QA, with hands-on experience in mobile application testing
• Solid understanding of mobile platforms, OS behaviors, and testing best practices
• Familiarity with tools like XRail, JIRA, Charles Proxy, and Firebase Crashlytics
• Experience with Agile development workflows
• Strong communication and analytical skills

Nice to Have

• Experience in the casino or broader gaming industry
• Knowledge of mobile automation tools
• Understanding of performance and crash monitoring tools
• Exposure to compliance and responsible gaming requirements

What We Offer

• Competitive salary and career growth opportunities
• Office-based role in a modern Limassol workspace (Ksenos Building)
• Access to a full suite of testing tools and mobile devices
• The chance to shape the quality of high-impact casino gaming products

We are looking for a Financial Manager with experience in the iGaming industry to join our remote team. Your role will focus on KYC procedures, risk analysis, and fraud prevention to ensure the security and transparency of financial operations.

🔍 Responsibilities:

• Review and process withdrawal requests
• Investigate and resolve problematic deposits
• Verify player documents and complete KYC checks
• Detect, analyze, and prevent fraudulent activity
• Escalate complex cases to relevant departments
• Analyze data related to payments, deposits, bonuses, and suspicious activity

• Communicate clearly with support teams and players on financial matters

   

✅ Requirements:

• 6+ months in customer support or financial operations
• Analytical mindset and attention to detail
• Understanding of AML policies and financial risk in gambling
• Knowledge of casino mechanics (bonuses, promotions, tournaments, lotteries, etc.)
• Ability to stay calm and find quick solutions in a high-pressure environment
• High level of integrity and ethical standards

• Strong communication skills (English B1+)

   

Join us if you are looking for:

• REMOTE work
• Rapid development in the company.
• Competitive salary.
• An opportunity to dive deep into the service industry.

If you're proactive, detail-oriented, and want to grow in the iGaming industry, we’d love to hear from you!

📌 Responsibilities:

• Develop the direction and increase operational efficiency of projects
• Formulate, prioritize, and manage the execution of the project backlog
• Control timelines, resources, and quality of task completion
• Analyze the market and user needs to adjust project decisions
• Ensure process transparency for the team and business stakeholders
• Work with analytics and use data for decision-making

✅ Requirements:

• Experience as a Project Manager / Business Analyst / Product Owner in e-Commerce projects
• Proficiency with web analytics tools
• Understanding of APIs (ability to read and interpret requests/responses, formulate requirements for development)
• Knowledge of agile methodologies (Scrum, Kanban)
• Experience managing projects in an IT environment with a microservice architecture
• Understanding of the full product development lifecycle in IT

It is a high-growth SaaS company selling IT Service Management, a space that is being propelled into high growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees. The company is recognized in the Gartner Magic Quadrant for ITSM and is the mid-tier industry leader in Gartner Peer Insights. AWS awarded the company their Rising ISV Star Award for 2022.

It has over 4,000 customers in 140 countries. Deployed in 42 different languages and used daily by over 100,000 system administrators. The software impacts the daily working lives of over 9 million end users.

Responsibilities:

- Develop the next generation of our leading product, a SaaS-based microservices solution architecture deployed in the AWS cloud.

- Develop advanced, enterprise-grade, high-performance, and scalable web applications according to the newest, latest guidelines and best practices.

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency and quality.

- Collaborate closely with product and design teams to create innovative user interfaces and features.

Qualifications:

- 5+ years of programming experience as a Java developer.

- 3+ years experience in Spring framework and Microservices.

- Excellent architecture-level design and understanding of large-scale systems.

- SQL and NoSQL Databases experience and knowledge.

- Versed in software engineering principles and practices - Agile development.

- Spoken and written English

Advantage

- Experienced with Docker/Helm/Kubernetes technologies

- Experienced with Lambdas, RabbitMQ, SQS, Redis, Kinesis, Elastic Cache\Search Graphql, API GW, NLB, NodeJS, TypeScript

- BA/BSC in Computer Science, and/or equivalent

- Experience in React or Angular, JavaScript, HTML5, CSS 3, browser behavior, page life-cycle, and DOM events.

Apply now and will contact you within 24 hours:)

Start a new page of your career growth with us!

Hey, Graphic Designer! We’ve been searching high and low for someone with your skills to bring our ideas into stunning reality.

A bit about us:
😎We’re a rockin’ gaming company
😎We make products for gamers in a stylish, cool, professional way
😎There are 65+ of us, and we are young, energized to succeed

Are you a creative mind who loves both gaming and design? We’re searching for a Graphic Designer to join our team and create outstanding visuals inspired by CS. Let your imagination run wild, and let’s create something gamers will never forget!
If you are ready to boost our team, we are already waiting for your CV!

👨‍🚀 YOUR IN-GAME SKIN:

• At least 2 years of experience as a Graphic Designer;
• You’re a pro with Adobe Photoshop and Figma;
• You’ve got skills in whipping up epic visuals for social media;
• You know your way around 3D editors like Blender or Cinema 4D (or others);
• Can model and render 3D scenes, especially with those gaming vibes;
• Familiar with Steam Workshop and can create and set up assets for CS2 like a champ;
• You’ve got the esports world on your radar — tournaments, news, events, you name it;
• You’ve clocked solid hours in CS2 (the more, the better) and know its mechanics inside out, from skin trading to gameplay hacks;
• You’re quick to react when the gaming world throws curveballs — major updates, tournaments, or hot matches;
• Tight deadlines don’t scare you, and your quality never drops;
• You’re up to date with trends and can craft designs that gamers will vibe with;
• Memes? That’s your jam — you know what clicks with the community;
• You’re reliable, meet deadlines, and are a team player through and through;

• Always leveling up? Perfect. You’re open to learning new tools and skills to stay ahead.

   

💪 YOUR QUEST-LINE:

• Create killer content for social media: posts, banners, memes, and short videos with CS2 vibes that match the company’s branding.
• Use Steam Workshop tools to set up in-game scenes, render epic visuals, and showcase skins, characters, and iconic gaming moments.
• Stay on top of CS2 news, tournaments, and trends to create fast and relevant content like match recaps, announcements, and memes.
• Build stunning 3D scenes and visuals that bring gaming skins and the CS2 atmosphere to life.
• Spot and adapt to gaming and esports trends, turning them into content the audience will love.
• Collaborate with the marketing team to brainstorm ideas and execute strategies that keep our content top-tier.
• Continuously improve visuals based on feedback and experiment with fresh styles to keep the audience engaged.

• Deliver high-quality work on tight deadlines, balancing multiple tasks like a pro.

   

🧞‍♂️ YOUR POWER-UPS SOURCE:

• Start working at a time that's comfortable for you;
• Spontaneous weekend from the CEO;
• People Partner who will always support you in word and deed;
• Rewards for cool work;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 20 paid vacation days and 7 sick leave days;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Assisting with the accounting and tax management for individual entrepreneurs;
• English language and Well-being benefit — so that you can improve your mental health the way you want: go to the pool, get a massage, visit a psychologist and even go to your dream restaurant. We make sure that our spacers are surrounded by comfort from all sides;
• Anniversary and performance bonuses;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers;

• We help Ukraine: every month the company supports AFU and transfers donations for ammunition and supplies.

   

If you read everything carefully and exclaimed: “Oh, yeah, I’m good at everything and I want to do cool things together!”, then we are already looking forward to your resume and portfolio!
Send them as soon as possible! 🚀

Hi! We’re Leaply — a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth — 10x revenue in the past six months — with strong traction across the US, Europe, and beyond.

At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. We move fast, think big, and expect every team member to contribute beyond their scope.

We’re looking for a sharp, data-driven User Acquisition Manager to take our growth engine to the next level. In this role, you’ll own acquisition strategy, test new funnels, and work closely with product and creative teams to turn insights into real business results.

What you’ll do:

— Launch, manage, and scale Meta (Facebook & Instagram) campaigns across Tier 1 markets

— Track and optimize key metrics — CAC, LTV, ROI — and directly influence revenue growth

— Build and improve automated workflows for campaign management, creative testing, and reporting

— Collaborate closely with Creative, Growth, and Product teams

— Proactively suggest and test new hypotheses to push performance forward

You’re a great fit if you:

— Have 1+ years of experience in performance marketing, analytics, or top-tier audit/consulting (Big4/Big3)

— Think analytically and structurally, and know how to turn data into action

— Bring a test-and-learn mindset, move fast, and thrive in fast-moving teams

— Have B1+ English, comfortable working across English-speaking markets

— Have mix of creativity and logic — you can brainstorm a bold ad angle and calculate CAC within the same breath

Bonus points for:

— Hands-on experience with Meta Ads, Google Ads, TikTok Ads

— Familiarity with tools like Tableau, Airtable, Amplitude, AppsFlyer

— Experience in Tier 1 markets: US, UK, Canada, Australia

— Comfortable using AI tools like ChatGPT or NotebookLM

— Prior experience in fast-growing B2C startups

What you’ll get:

— Competitive compensation

— Office in Warsaw or Kyiv, with perks (lunches, gym, health insurance)

— Full ownership of your performance area and a say in growth strategy

— Support from an experienced team with multiple successful exits

— Access to internal communities in marketing, product, and payments

— A meaningful mission — Leaply is about helping people live better lives, every day

Leaply is backed by SKELAR, a venture builder with over 10 successful B2C businesses in its portfolio. SKELAR provides access to the best payment infrastructure for our business model, along with financial and legal support in our target locations. They also organize internal clubs focused on professional development in marketing, development, and payments. With SKELAR, there's always someone to turn to for advice or assistance.

Beyond business, SKELAR supports the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces. Through this initiative, we create and fund large projects that help bring us closer to victory.

Join us in building the next big thing!

We are Mate academy — an EdTech startup with a technological, gamified, AI-friendly LMS platform where people learn IT specialties.

Our mission is to help 1 million people worldwide build their careers in IT.

Already 4500+ graduates have landed their first IT jobs after just 4 months of training.
Successfully launched our business in Poland and Brazil and have plans to expand to other countries.

We are looking for a reliable and proactive Junior Full-stack Developer who is ready to join us for a full-time position and would strengthen our platform team, which creates LMS (Learning Management System) main tool our students use during the studying process. You can try the product yourself.

Tech stack: React, Next.js, Typescript, Node.js, React Native, Apollo GraphQL, Postgresql, Sequelize, Docker, Kubernetes, AWS (lambda, sqs, opensearch, dynamodb, EKS, redshift, and other).

Required skills:

• Commercial experience in Javascript (React and Node.js) - 0,6+ years;
• Experience with HTML/CSS, TS, React, Node.js, SQL, AWS;
• English- Intermediate or higher.

As a plus:

• Experience with NextJS, experience with GraphQL (server and client), Websockets;
• Experience with the serverless framework;
• Experience with Docker, Kubernetes

Your tasks will be:

• Implement features E2E;
• Work closely with Developers, Designers, QA Engineers, Product Manager;
• Create functionality for LMS such as chats, code editor, learning flow, etc;

• Social features in our product (tasks discussion, forum)

   

We offer:

• A mission to help 1M people to start their careers in tech;
• No bureaucracy;
• Freedom to make own decisions and influence business;
• Unlimited paid vacation;
• Hybrid working mode (3 days office/2 days remote). You should be in Kyiv or willing to relocate (we help with it);
• A cozy office in the center of Kyiv, completely autonomous and ready to work in any force majeure in winter. We have our own bomb shelter;
• Free English classes (twice a week);
• Performance/salary review every 6-12 months;
• Lunches are paid for by the company (when you work from the office);
• Apple equipment for your comfortable work;
• An incredible team that cares about what they do, which makes work an exciting adventure.

Recruitment process:
 

1. Test assignment
2.  Call the recruiter 
3. Tech interview
4. Culture fit interview with CTO Vadim and CEO Roman

We are looking for a highly skilled and creative Senior Social Media Manager to develop and execute a strategic content plan for the CEO’s personal brand across multiple social media platforms, including X (Twitter), Instagram, LinkedIn, TikTok, and YouTube Shorts.
The ideal candidate will have a strong understanding of platform-specific content, storytelling, and audience engagement while ensuring a unique and tailored approach to each channel.

Requirements

— 5+ years of experience in social media management, with a focus on personal branding or executive communications.
— Proven track record of growing and managing high-profile personal or corporate social media accounts.
— Strong knowledge of content trends, platform algorithms, and best practices for X, Instagram, LinkedIn, TikTok, and YouTube Shorts.
— Video editing and post-production skills are a must (Adobe Premiere Pro, Final Cut Pro, CapCut, or similar tools).
— Independently generate creative content ideas that align with the CEO’s vision, industry trends, and audience preferences.
— Exceptional storytelling and content creation skills, with the ability to adapt messaging for different platforms.
— Experience in thought leadership positioning, crafting compelling narratives, and building executive presence online.
— Strong analytical mindset, with experience using social media analytics tools to measure and optimize content performance.
— Excellent communication skills.
— Experience working with C-level executives or high-profile individuals is a plus.

Responsibilities

— Develop and implement a strategic social media plan for the CEO’s personal brand, ensuring a strong and consistent presence across X, Instagram, LinkedIn, TikTok, and YouTube Shorts.
— Create, edit, and manage platform-specific content, including short-form videos, carousels, thought leadership posts, interactive stories, and engaging text posts.
— Handle video editing and post-production, ensuring high-quality content that aligns with the CEO’s tone and positioning.
— Stay up to date with industry trends, emerging formats, and platform algorithm changes to optimize content reach and engagement.
— Work closely with the CEO and other stakeholders to create authentic, thought-provoking, and engaging content that enhances credibility and visibility.
— Develop and maintain a content calendar, ensuring timely and consistent posting across platforms.
— Ability to work independently, proactively generating content ideas and executing them.
— Monitor, analyze, and report on content performance using analytics tools, continuously refining the strategy based on data-driven insights.
— Engage with the audience, responding to comments, messages, and interactions to foster community growth.
— Collaborate with the internal creative and marketing teams for cross-promotion opportunities and campaign alignment.

Would be a plus

— Fluent in English, Spanish is a plus.

Work conditions

Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions, and an inspiring environment to help you thrive.
— 30 calendar days of paid leave.
— Additional days off for national holidays.
— Health insurance.

Main responsibilities

• Formation and management of the product backlog (creation, prioritization, detailing);
• Collection, analysis and verification of business requirements from stakeholders;
• Translation of requirements into clear tasks for the development team;
• Maintaining transparency and accessibility of the product backlog for all process participants;
• Conducting sprint planning, participating in retrospectives and daily meetings;
• Setting and defending sprint goals, monitoring implementation and accepting work results;
• Monitoring product metrics, participating in the development of a roadmap and development strategy;
• Conducting a product demo and regular interaction with the business.

Main skills:

• Experience as a Product Owner or analyst for at least 2 years in fintech projects;
• Confident understanding of Agile/Scrum: principles, artifacts, roles;
• Experience interacting with technical teams (preferably in web projects);
• Ability to form user stories, acceptance criteria and technical requirements;
• Skills in using Jira/Confluence/analysts;
• Excellent communication skills and experience working with business stakeholders.

Additional skills:

• Experience in projects with PHP Symfony and/or AngularJS (understanding of architecture, API, REST, sessions, authorization);
• Experience in launching or scaling B2B / B2C web services;
• UX/UI analysis skills, conducting user interviews or A/B tests;
• Experience writing documentation (e.g. API descriptions, process diagrams).

Language requirements:

• Intermediate level of English to work with technical documentation and communicate with the team.

We offer:

• An interesting project and non-trivial tasks that will allow us to show your professional attitude and creativity;
• Friendly team;
• Comfortable working schedule and working conditions;
• Opportunity to work remotely as well as in an office located in the city centre;
• Stable, competitive salary;
• Paid vacation and sick leaves;
• Opportunity for professional growth and career development;
• English, paid professional courses, coffee/fruits and other pluses :)

Digital agency FIVE Media is looking for a copywriter with knowledge of English.
 

Requirements:

• Experience as a copywriter from 1 year.
• Compliance with the terms of reference and deadlines.
• Excellent knowledge of English is required (Upper-Intermediate and above).
• No grammatical errors.
• Basic knowledge of SEO copywriting.
• Ability to collect and analyze information for writing texts.
• Only human texts (without AI).
     

Responsibilities:

• Writing unique and interesting texts for the pages of the sites
     

If you are ready:

• Complete a test task to evaluate your copywriting

• Provide a portfolio with your texts in English

  
  Then we are waiting for your resume!

About five.media

FIVE MEDIA is a digital agency. We work all over the world.

We are looking for a Middle SEO specialist. Projects:  E-commerce (Magento), 2-3 WP, and AI startup

Requirements:

• Experience in SEO from 2 years
• Knowledge of basic SEO tools and optimization techniques
• Ability to analyze results and make adjustments to improve performance
• Confident knowledge of Ukrainian and English (keyword selection, semantics, topic selection, etc. )
• Work with Google Search console
• Work with Netpeak spider and Screaming frog (understanding of errors)
• Off-page and On-page SEO
• HTML/CSS
• WP and Magento CMS
• E-commerce
     

Responsibilities:

• Development and implementation of SEO strategy to improve website rankings in search engines
• Optimization of content and technical aspects of the website to improve SEO performance
• Monitoring and analysis of SEO strategies effectiveness
• Collaboration with copywriters and web developers

Work location:

• remote/office or combined (very flexible)

If you have experience in SEO, have excellent knowledge of optimization tools and are ready for interesting challenges in the e-commerce, AI, we are waiting for your resume!

💡 Ever wondered how to turn small talk into big deals and emails into lasting partnerships? If you’re ready to dive into the world of account management and learn the ropes from the pros, we’ve got just the internship for you!

Why Are You Going to Love Working Here? 

We wanted to create a different kind of community.

At ElifTech, there’s no “suits vs. everyone else” vibe. 

All our staff, from trainees to seniors, can chat up top management like old pals and throw down at parties right alongside the C-suite.

No hierarchy, just humans.

Your Role & Superpowers:

✔ Be a relationship-builder: You’ll connect with clients and partners, ensuring they always feel heard, understood, and valued. 

✔ Master the art of problem-solving: Anticipate challenges before they arise and be the person everyone turns to for a creative solution. 

✔ Keep the wheels turning: Help manage customer inquiries, prepare reports, and support the account management team in daily tasks. 

✔ Speak the client’s language: Participate in online calls, emails, and all the necessary communication channels with confidence (and in Advanced English, of course).

✔ Become the organization ninja: Keep track of legal, financial, and business agreements so nothing falls through the cracks. 

✔ See opportunities everywhere: Support upselling and cross-selling efforts, because good relationships = more business. 

✔ Learn & grow: Be part of a team that values mentorship and career development as much as delivering great results.

What You Bring to the Table:

🔹 Your brain is wired for client relations, business development, or account management. You enjoy the hustle and thrive in fast-paced environments. 

🔹 Your English is not just “good”—it’s Advanced. Whether you’re drafting an email or leading a client call, you sound clear, confident, and professional. 

🔹 Communication skills? Top-tier. You know how to listen, respond, and keep conversations engaging without sounding like a chatbot. 

🔹 Proactivity is your second nature. You don’t wait to be told what to do—you spot opportunities and act on them. 

🔹 You multitask like a pro. Juggling multiple clients, projects, and deadlines doesn’t scare you—it excites you. 

🔹 You have a sharp eye for detail. Because let’s be real, no one likes a report with typos.

 🔹 You’re curious about the IT industry. Maybe you’re not a developer, but you get how outsourcing works and why IT teams function the way they do.

What’s in It for You?

🚀 Mentorship & guidance – work closely with experienced Account Managers who will support your growth. 

📚 Training & workshops – gain insights into account management, communication, and the IT industry. 

🤝 Real-world experience – you won’t be on the sidelines; you’ll be in the game, handling client communication and account strategy.

 📈 Career growth opportunities – perform well, and this internship could turn into a full-time Account Manager role. 

🎉 Culture that doesn’t suck – We take work seriously, but we don’t take ourselves too seriously. Expect a lot of inside jokes and memes

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Customer Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They analyze all incoming requests, perform basic troubleshooting, and provide solutions and responses to customers. The primary goal of the Customer Support Engineer is to ensure customer satisfaction. RNG Customer Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.

- Conduct analysis and analytics of the requested information.

- Report bugs, malfunctions, or any unpredictable behavior of the software.

- Provide step-by-step guidance and instructions to customers to resolve problems.

- Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

- Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.

RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree (or equivalent work experience).

- Proven experience in customer service or related roles.

- Strong problem-solving and analytical skills.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.

- Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledge bases.

- English level: Upper-Intermediate or higher.

- Ukrainian proficiency

Company offers:

- Fully remote work or work in a friendly team in a modern office.

- Unlimited coffee, snacks, and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!

The role

You’ll join the cross-functional product team to work on our Mobile Apps (Cross-platform; B2C; Global Market): from an idea through its market release and beyond. Your team: UAM, PMM, Marketing Designers. You’ll work closely with the business vision, so we expect a business and result-oriented mindset with ownership competencies. What is more, you are always in touch with what happens around you so we expect a proactive approach and enthusiasm.

Responsibilities

• Constant work on hypotheses, ideas generation and creatives creation (static & video), validation and implementation: based on a data-driven approach.
• Researching and analyzing creative strategies and tactics across the niche: analyze competitors using different tools such as sensortower, ads library etc. Monitoring of the best market trends and practices within the field.
• Organize and manage the process of content production: be ready to participate in hiring content creators.
• Analyze the effectiveness of Ad campaigns with UA Manager, and initiate improvements based on marketing and business metrics. Сame up with a conclusion/decision.

• Cooperate with the team (on a daily basis) to discuss acquisition results, marketing and business metrics: bring new ideas, approaches, instruments to meet team goals. You’ll be working side by side with the Product Marketing Manager, UA Manager and Designers.

   

Requirements

• At least 2 years of Creative production experience with a focus on Western markets.
• You have extensive experience with META products & promotion of mobile apps: сurrent trends, best practices, etc.
• Ability to create catchy ad concepts that are oriented to a target audience.
• Performance-based marketing and data-driven approach (the ability to get insights from data and implement them in practice). Experience with different analytical tools: Ads Manager, Motion App, Pre-Made Reports etc.
• Has a deep understanding of our audiences and great attention to nuance.
• Creativity: able to think differently and reframe the problem or situation.
• Empathy and eagle eye on the important details.
• Proactiveness and a strong sense of ownership.

• Open-minded and embraces change: the ability to work in a fast-changing environment.

   

Hiring Process

Stage 1: Interview with HR.
Stage 2: Technical assignment
Stage 3: Interview with Hiring Manager.

What we offer for your success

• Very warm and friendly working environment and flexible working schedule.
• 20 days off, and 12 sick days paid by the company per year. Paid national holidays.
• Medical insurance, and health protection programs (with COVID-19 and dental coverage).
• Continuous professional development and growth opportunities.

ARRISE is a leading game developer providing player-favourites to the most successful global brands in the iGaming industry.

Powering up new possibilities of play through one single API, ARRISE offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.

Driven by a persistence to craft immersive experiences and responsible thrills, ARRISE's global team consistently deliver best-in-class services with a dedication to create games that players love time and time again.

RNG Technical Support Engineer is primarily responsible for providing excellent customer service and technical assistance to Operators and Account Managers. They troubleshoot and resolve technical issues related to the Product issues (bugs, reports issues, game issues, etc.). The primary goal of the Technical Support Engineer is to ensure customer satisfaction and minimize downtime by providing effective solutions. RNG Technical Support Engineer reports to the Support Shift Lead during the immediate shift and Support Team Lead directly.

Primary responsibilities:

- Respond to customer inquiries and support requests promptly and professionally.

- Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.

- Provide step-by-step guidance and instructions to customers to resolve technical problems.

- Collaborate with cross-functional teams, such as developers or product managers, to escalate and resolve complex technical issues.

- Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.

- Conduct research and gather information to provide accurate and up-to-date solutions to customers.

- Keep up to date with the latest trends, technologies, and updates related to the supported products or services.

- Assist in product testing, bug tracking, and providing feedback to the development team.

- Help Support peers with day-to-day tasks and professional development by sharing knowledge.

RNG Technical Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer.

Proficiency requirements:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

- Proven experience in technical support, customer service, or a related role.

- Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues.

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

- Proficiency in using ticketing systems, CRM software, and other support tools.

- Familiarity with hardware, software, operating systems, and networking concepts.

- Basic programming or scripting knowledge is a plus.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong time management and organizational skills with the ability to prioritize tasks effectively.

- Customer-oriented mindset with a focus on providing exceptional service and satisfaction.

- English level Intermediate or higher

- Ukrainian language proficiency

Hard skills

Monitoring skills:

- Familiarity with monitoring tools such as Grafana, Kibana, Zabbix, Prometheus, and Icinga is essential. It is critical to understand how these tools work and how to configure them to monitor various aspects of IT systems.

- Would be a plus to know key performance indicators (KPIs) and metrics for various IT systems (e.g., servers, databases, applications, networks). Understanding how to set thresholds and alerts for these metrics is necessary to monitor the health and performance of IT systems.

- Proficiency in log analysis using tools such as ELK (Elasticsearch, Logstash, Kibana), Graylog, or Splunk is valuable. Searching, filtering, and analysing log data to identify issues and trends is crucial for effective monitoring.

- Basic knowledge of incident management processes and tools such as ITIL, Jira, or ServiceNow is important. Understanding how to handle incidents, including incident identification, prioritization, escalation, and resolution, is crucial to ensure timely responses to issues.

Database skills:

- Proficiency in working with RDBMS such as Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Understanding concepts like data modeling, tables, SQL querying, transactions, and indexing is essential.

- A strong understanding of SQL is crucial for working with relational databases. Proficiency in writing SQL queries, creating and modifying database schemas, and performing data manipulation operations (e.g., SELECT, INSERT, UPDATE, DELETE) is necessary.

- Would be a plus to know NoSQL Databases: Familiarity with NoSQL databases like MongoDB, Redis, or Elasticsearch. Understanding the different data models (e.g., document-oriented, key-value, columnar) and how to interact with these databases using their respective APIs or query languages.

- Basic knowledge of database security principles and best practices, including securing database access, encrypting sensitive data, implementing user roles and permissions, and auditing database activity.

- Understanding data governance principles, data quality management, and compliance requirements (e.g., GDPR, HIPAA) to ensure data integrity, privacy, and regulatory compliance.

API skills:

- Understanding the principles of good API design is essential. Skills in designing RESTful APIs, including defining resource endpoints, HTTP methods, request/response formats (e.g., JSON, XML).

- Knowledge of API security practices, including authentication mechanisms like OAuth 2.0 or JSON Web Tokens (JWT), securing API endpoints using SSL/TLS, handling authorization and access control, and preventing common security vulnerabilities (e.g., cross-site scripting, injection attacks).

- Skills in testing APIs to ensure their functionality, reliability, and performance. Proficiency in using tools like Postman, and Newman, validating responses, and handling edge cases.

Network skills:

- Understanding network topologies, protocols, and components is essential for designing scalable, secure, and efficient networks. This includes knowledge of concepts like VLANs, subnets, routing, and network segmentation.

- Familiarity with network protocols such as TCP/IP, DNS, DHCP, SNMP, ICMP, and routing protocols (e.g., OSPF, BGP) is crucial. Understanding how these protocols function and interact enables effective network troubleshooting and optimization.

- Proficiency in configuring network devices like routers, switches, firewalls, and access points is important. This includes setting up IP addressing, configuring VLANs, access control lists (ACLs), and implementing security measures.

- The ability to identify and resolve network issues is critical. Skills in packet analysis using tools like Wireshark, knowledge of common network problems, and understanding of network diagnostic tools like ping, traceroute, and netstat are valuable.

- Knowledge of network security principles and practices is vital to protect networks from unauthorized access, threats, and vulnerabilities. This includes concepts like firewall configuration, VPNs, intrusion detection systems (IDS), and secure network design.

Company offers:

- Fully remote work or work in a friendly team at modern office.

- Unlimited coffee, snacks and fruits.

- Health insurance.

- Free English language training.

- Gym membership.

- Real Agile.

- Competitive salary level.

About ARRISE

ARRISE is one of the fastest growing platform providers. Our passion for premium product is unrivalled and we strive to create only the most engaging and evocative best experiences.
ARRISE’s employs extensive expertise to ensure that each high-quality product developed in our studios represents our mantra of innovation and dedication.
We are continuously launching new and exhilarating projects. This comes from heavy investment into research, development and our people, providing you with all the support you need.

Your success is our success!