Jobs at Djinni

On behalf of our Client – a UK-based technology company specializing in transport retail and digital ticketing platforms — Mobilunity is looking for a Senior DevOps (AWS) Engineer (EU based only).

Our client partners with leading transportation operators to deliver innovative digital ticketing systems, scalable SaaS platforms, and customer-facing applications. Their solutions enhance passenger experience while enabling modern retail capabilities across rail and wider transport networks.

Mobilunity is seeking a Senior DevOps(AWS) Engineer to support our client’s cloud-native infrastructure and platform reliability initiatives. You will design, implement, and maintain highly scalable AWS environments, build infrastructure-as-code platforms, and develop automation tooling that enables secure, resilient, and efficient engineering operations.

Responsibilities:

• Design and manage AWS production-grade cloud environments
• Implement scalable containerized workloads using ECS and Fargate
• Build and maintain Terraform-based infrastructure (module-driven architecture)
• Develop automation tooling using Python (boto3) and Bash scripting
• Design secure networking architectures including VPCs, subnets, routing, and load balancing
• Implement CI/CD pipelines using GitHub Actions and Git-based workflows
• Ensure monitoring, logging, and security across infrastructure (CloudWatch, GuardDuty, WAF)
• Support database operations including RDS (Multi-AZ), DynamoDB, and DMS migrations
• Implement disaster recovery and resilience strategies
• Collaborate closely with engineering teams to improve deployment reliability and operational efficiency

Must have skills:

• VPC, subnets, NAT gateways, and route tables
• ECS and Fargate architecture and scaling patterns
• Application Load Balancer (ALB) and CloudFront
• RDS (Multi-AZ deployments, backups, performance tuning)
• DynamoDB
• IAM (advanced policy design)
• AWS WAF, GuardDuty, and CloudWatch
• AWS Step Functions
• AWS Database Migration Service (DMS)
• AWS disaster-recovery design and implementation

Infrastructure as Code

• Advanced Terraform experience with reusable module design
• Remote state management using S3 and DynamoDB locking
• Git-based infrastructure workflows

Containers

• Strong Docker experience
• Container logging, troubleshooting, and debugging
• ECS architecture design and operational management

CI/CD

• GitHub Actions pipeline development and optimization
• Git workflows and branching strategies
• Experience with Amazon ECR

Networking

• Secure subnet and network segmentation architecture
• TLS/SSL certificate lifecycle management (ACM)
• DNS management using Route 53
• Load balancing strategies and traffic routing

Programming & Scripting (Mandatory)

• Python (mandatory): automation, boto3, Lambda tooling, internal platform tooling
• Bash scripting (mandatory): CI/CD scripting, automation, operational tooling
• Strong ability to build internal automation and developer productivity tools

Nice to have skills:

• Multi-region AWS infrastructure experience
• Observability platform design and SRE practices
• Experience supporting high-availability production systems
• Experience working with distributed international engineering teams

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the widest variety of modern technologies
• Mobilunity Medical Insurance program designed to meet our teams’ needs
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note
• Perfect office location in the city center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones
• English classes in 1-to-1 & group modes with elements of gamification
• Never-ending fun: sports events, tournaments, music band, multiple affinity groups

🐳 Come on board, and let’s grow together! 🐳

Who we're looking for

• You're genuinely energetic. Not forced-cheerful, but the kind of person who makes things happen and doesn't wait to be told.
• You communicate well in writing and on calls, and you find it easy to connect with people you've never met. English is at least B1, good enough to write a professional message and hold a client conversation.
• You want to understand how businesses grow and you're drawn to the idea of being part of that engine.
• You're self-organized. Remote work doesn't scare you and you're capable of structuring your own day.
• New industries, tools, and ways of thinking are exciting to you, not overwhelming.
• You're based outside of Europe, ideally in a timezone that overlaps with North American or UAE business hours.
• No prior sales experience required.

• If you've ever convinced people, built relationships, or represented something you believed in, that counts. Tell us about it.
  
  How we onboard you

  Your first two weeks are fully dedicated to training. We'll walk you through everything: how our studio works, who our clients are, how we sell, and which tools we use day to day. You won't be thrown in the deep end. You'll start with the full picture.
   

  What you'll actually do

• Find and reach out to potential clients in architecture, design, and real estate development, and start real conversations.
• Present our studio's work and explain what makes it worth choosing over anyone else.
• Prepare proposals, manage follow-ups, and help close deals with support from the team as you ramp up.
• Keep the CRM tidy and track your pipeline. Good habits from day one make everything else easier.
• Share feedback from prospects with the production team. You'll be the link between what clients want and what we build.

• Participate in brainstorms, contribute ideas, and eventually attend industry conferences as you grow into the role.

  
  What you'll get

  Work setup

  Fully remote

  Onboarding

  Weeks of training

  Vacation

  24 paid days/year

  Sick leave

  12 paid days/year

  
  A genuine interest in architecture, design, or creative industries is a nice bonus. But curiosity about the world and about people will take you further than a polished CV.

   

  How to apply

  To apply, please send us two things:
   

  1. A short intro video (2–3 minutes, in English)

  Record a short video of yourself and share the link (Loom, Google Drive, YouTube — anything that works). In the video, please cover three things: a brief introduction about yourself, a summary of your work experience and background, and how your experience could be useful specifically to Omegarender. No fancy setup needed — just speak naturally and be yourself.

  2. Your CV

  Attach your CV in any format. It doesn't need to be polished — we just want a clear picture of where you've been.
   

  Applications without a video will not be reviewed.

We are seeking an experienced and strategic Senior Finance Manager / Chief Financial Officer  to lead the company’s financial function and partner with executive management in driving sustainable growth. 

The role is responsible for setting and executing financial strategy, overseeing financial planning, risk management, and governance, and ensuring robust operational controls and regulatory compliance. The successful candidate will also lead and manage a team of finance professionals, providing guidance, performance management, and development support. 

This position combines high-level strategic leadership with hands-on financial management to support informed decision-making and long-term business success.

Key Responsibilities
Strategic & Leadership

• Develop and execute the company’s financial strategy in alignment with overall business objectives
• Act as a key advisor to the CEO and senior leadership team on financial performance, risks, and opportunities
• Provide financial insights and analysis to support strategic decision-making, investments, and growth initiatives
• Lead, mentor, and develop the finance team, including performance management and capability building
• Oversee finance operations across multiple locations, with the role based in Dubai and regular travel to regional operations (e.g. Congo) to manage, control, and train finance teams
• Undertake any other duties reasonably required to support the company’s financial and operational objectives

Financial Management & Reporting

• Oversee budgeting, forecasting, and long-term financial planning processes
• Prepare, review, and present accurate and timely financial reports to executive management and the Board
• Monitor cash flow, working capital, and liquidity to ensure ongoing financial stability
• Establish and maintain robust financial controls, systems, and reporting processes

Compliance, Risk & Governance

• Ensure compliance with statutory requirements, accounting standards, and tax regulations across jurisdictions
• Manage internal and external audits and liaise with auditors, banks, and regulatory authorities
• Identify, assess, and mitigate financial, operational, and regulatory risks
• Oversee internal controls, financial policies, and governance frameworks

Operational & Commercial Support

• Partner with business units to improve financial performance, cost efficiency, and profitability
• Evaluate business cases, pricing strategies, and capital expenditure proposals
• Support mergers, acquisitions, funding initiatives, or restructuring activities where applicable

Key Requirements

• Bachelor’s degree in finance, accounting or a related field 
• Professional qualification (e.g. CPA, ACCA, CA, CIMA, or equivalent)
• Proven experience as a senior finance leadership role (Senior Finance Manager, Finance Director, or CFO)
• Strong knowledge of financial reporting, budgeting, forecasting, and compliance
• Demonstrated strategic thinking and business acumen
• Excellent leadership, communication, and stakeholder management skills
• High level of integrity and attention to detail
• fluent English
   

What We Offer

• collaborative and dynamic leadership environment
• be part of a creative, dynamic team focused on innovation
• Dubai-based role with international exposure
• a challenging and rewarding role in a growing, cross-border business

Role Overview

We are seeking a dynamic and results-driven Chief Business Growth Officer (CBGO) to lead and execute our growth strategy.

This executive role will be responsible for driving revenue expansion, market penetration, customer acquisition, and strategic partnerships while aligning product, marketing, sales, and commercial strategy to support long-term, sustainable growth.

The ideal candidate combines strong fintech domain expertise with a proven track record of scaling businesses in highly regulated and competitive environments.
 

Key Responsibilities

Growth Strategy & Execution

• Define and lead the company’s overall growth strategy across products, markets, and customer segments
• Identify and prioritize new revenue streams, business models, and go-to-market strategies
• Drive scalable growth through customer acquisition, retention, and monetization initiatives

Commercial & Revenue Leadership

• Own revenue targets and growth KPIs across all business lines
• Oversee sales, partnerships, and commercial negotiations with enterprise clients, financial institutions, and ecosystem partners
• Optimize pricing, unit economics, and lifetime value (LTV) metrics

Market Expansion & Partnerships

• Lead market entry strategies for new geographies and verticals
• Build and manage strategic partnerships with banks, payment networks, regulators, fintech platforms, and technology providers
• Represent the company in high-level external engagements and industry forums

Cross-Functional Leadership

• Work closely with Product, Technology, Marketing, Risk, Compliance, and Operations teams to align growth initiatives with product roadmaps and regulatory requirements
• Ensure growth initiatives are data-driven and customer-centric

Data, Analytics & Performance

• Leverage data analytics to measure growth performance, customer behavior, and funnel efficiency
• Establish dashboards, forecasts, and reporting for executive and board-level decision-making

Requirements

• 5+ years of experience in fintech, financial services, technology, or high-growth digital businesses
• Proven success in senior growth, commercial, strategy, or business development roles
• Strong understanding of fintech ecosystems, regulatory environments, and digital financial products
• Demonstrated ability to scale revenue, launch new markets, and build strategic partnerships
• Experience working with executive leadership teams and boards
• Strategic thinker with strong execution capabilities
• Deep commercial acumen and negotiation skills
• Data-driven decision-making mindset
• Strong leadership and stakeholder management skills
• Excellent communication and presentation abilities
• Fluent English

What We Offer

• Opportunity to shape the growth trajectory of a high-impact fintech company
• Executive-level influence with direct access to the CEO and Board
• Dubai-based role with international exposure
• Innovative, collaborative, and fast-paced work environment

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies.

We are looking for a SysOps Engineer to join our teams!

Requirements:
— 4+ years of experience as a Linux System Administrator/SysOps/DevOps Engineer
— Strong knowledge of Linux architecture and systems implementation
— Strong knowledge of IaC approach(Ansible, Terraform)
— Strong knowledge of maintaining and operating private clouds
— Strong knowledge of CI/CD approach and experience working with(GitLab CI, GitHub Actions)
— Automation skills using Bash/Python etc
— Good understanding of networking concepts and protocols
— Good understanding of observability stack(grafana, otel)
— Knowledge of virtualization solutions (libvirt, KVM, quemu)
— Knowledge of Kubernetes management
 

Will be plus:
— Common Linux certification like RHCSA or LPIC-1,2
— Networks operations

Soft Skills:
— Team player
— Critical Thinking
— Good communicator
— Open to challenges and new opportunities
— Thirst for knowledge
— Time Management
 

Responsibilities:
— Automation and IaC: author, review and maintain infrastructure as code (Ansible, Terraform), CI/CD pipelines, and automation scripts to reduce toil.
— Automation and improvement of current processes related to the administration and support of VM.
— Maintenance of standardized OS/software configurations (lifecycle management, creation of golden images).
— Optimizing resources and work on resource tagging to share the cost and plan for budgeting and reporting
— Troubleshooting and resolving incidents related to the holding's infrastructure.
— Maintaining and managing software upgrading, patching the kernel and errata patching.
— Backup and data protection: implement backup strategies, test restores, manage snapshot lifecycle and cross-region replication.
— Maintenance and improvement of current monitoring systems based on a proactive approach.
— Supporting the holding's infrastructure in accordance with IT security policies.
— Collaboration and documentation: produce runbooks, runbooks for playbooks, architecture diagrams, operational runbooks, and coordinate with other infrastructure teams.
— Maintain knowledge of industry trends and emerging cloud technologies to recommend best practices.
— Provide expert advice on cloud technologies, tools, and methodologies to enhance client operations and drive innovation.
 

Technical Stack:
— GitLab, GitLab-Ci
— Terraform, Ansible
— Grafana (Mimir, Loki, Tempo), Zabbix, Sentry, OpenTelemetry Collector
— Bash, Python

Our benefits to you:

☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed

🧑🏻‍💻Modern corporate equipment based on macOS or Windows and additional equipment are provided

🏖Paid vacations, sick leave, personal events days, days off

💵Referral program — enjoy cooperation with your colleagues and get the bonus

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences

🎯Rewards program for mentoring and coaching colleagues

🗣Free internal English courses

✈️In-house Travel Service

🦄Multiple internal activities: online platform for employees with quests, gamification, presents and news, clubs for movie / book / pets lovers and more

🎳Other benefits could be added based on your location

Job Description

• At least 6 years of experience in IT project management
• At least 3 years of purely development background with great understanding of underlying base technology (-ies) in any of object oriented technology stack, preferably (but not limited to) in C++, Java, .NET
• Experience in managing several team(s) simultaneously of at least 5 team members each (or one team comprising from 70 team members)
• Ability and eagerness to travel abroad
• Leading several accounts (projects from differnt companies) 
• Financial side of delivery management experience (including project cost and compensation management)
• Experience with variety of methodologies including (waterfall and agile ones)
• Experience with different source control and task tracking systems (preferably Jira and Git)
• Advanced English (fluent speech & understanding)
• Goal oriented mindset
• Leadership attitude
• Ability and willingness to learn, grow and travel
• At least few projects driven through the whole project life-cycle 
• Ability to technically lead a team in critical cases
• Ability to discuss technical/architecture topics with client
• Candidates interviewing experience
• Ability to perform technical interview of external candidates

 Optional Requirements:

• Experience with media technology stack is a big plus
• Experience with video streaming
• Experience with applications consuming REST APIs
• Experience building backend
• Experience with mobile (Android/iOS)

Job Responsibilities

• Lead several projects at a time
• Drive project from initiation to closure within budget and schedule
• Financial project management 
• Drive fix bid project estimations in coordination with sales team and delivery leads
• Manage team and talent acquisition
• travelling onsite for existing and potential clients
• Coordinate cooperation with internal departments
• Coordinate and/or resolve technical issues 

Department/Project Description

•  
  • Pre-sale, including early project requirements clarification, rough estimation, proposal generation and tailoring the best offer for the client
  • Project initiation (staffing, kick-off, recruiting, on-site visits, knowledge transfer, etc)
  • Project execution (technical and organization control over project execution, budget control)
  • Full financial responsibility
  • Hosting client visits
  • Visiting clients (multi city, multi-purpose)
  • Manage client visits
  • Resource management
  • Project finalization

Join Our Recruiting Team | Build the Future of Human-AI Relationships

We’re a fast-growing startup, building category-defining AI companionship products. Our mission is to reshape how people experience relationships and intimacy through technology. We're just one year in — and already scaling fast.

To support this growth, we're assembling a world-class recruiting team. If you're a recruiter seeking ownership, impact, and freedom — this is your moment.
 

🌟 Why This Role Is Special

• You’ll help build a category-defining company — we’re deeply passionate about our mission, and you’ll play a direct role in shaping the team that makes it real
• You’ll shape how recruiting is done here — this isn’t an execution-only role; we want builders
• You’ll grow fast — you’ll take on diverse roles and challenges, with room to grow into a senior role and beyond
• You’ll have true freedom — no rigid playbooks, just outcomes and ownership
• You’ll work globally — we hire top talent worldwide (our latest hire is from Argentina)
• You’ll work across domains — AI/ML, Product, Analytics, Payments, and executive-level roles
• Of course, you’ll enjoy great perks — flexible hours, remote-friendly culture, cozy offices in Kyiv, Lviv, Warsaw and more. Plus: relocation support, paid vacation, sick leave, healthcare, wellness benefits, and a learning budget
   

🛠 What You’ll Do

• Manage full-cycle recruitment for a variety of roles
• Partner with hiring managers to understand role requirements and hiring needs
• Source candidates using LinkedIn and other platforms
• Coordinate and conduct candidate screenings and support a smooth interview process
• Keep hiring pipelines organized and updated in our ATS
• Collaborate with the team to improve sourcing strategies and candidate experience
   

✅ What We’re Looking For

• 1+ years of experience in talent acquisition
• Comfortable conducting interviews in English
• Solid sourcing skills and curiosity to explore new tools and channels
• Strong communication and organization skills
• Proactive mindset and willingness to learn in a fast-paced environment

Read this far and think you're a fit? Add the code phrase “wanna build AI companions” to your cover letter — we’ll be watching.

See you at the interviews!

Golden Panda Marketing is an international, performance-driven affiliate company. We don’t just "build brands"—we connect people with products that genuinely improve their lives (Health & Lifestyle) and scale them via paid traffic.

We are obsessed with measurable ROI, data-driven decisions, and moving fast. If you are a Google Ads expert who thrives on scaling profitable campaigns, we want you on our team.
 

What You’ll Do

• Launch & Scale: Take full ownership of launching, testing, and scaling Google Ads campaigns from scratch.
• Multi-Channel Strategy: Work primarily with Demand Gen, Search, and Display (depending on your specific expertise and performance).
• Data-Driven Optimization: Constantly optimize toward strict KPI targets (CPA/ROAS). We value speed and data over guesswork.
• Budget Management: Manage and allocate budgets across various GEOs and campaigns, doubling down on winners.
• Creative Innovation: Collaborate with the team to test new creatives, angles, and landing pages to stay ahead of the market.

Requirements

• Experience: 2+ years of hands-on experience as a Google Media Buyer or Performance Marketer (ideally within Health, Lifestyle, or E-commerce niches).
• Profitability: A proven track record of running campaigns independently and scaling them profitably.
• Analytical Power: Strong grasp of core metrics (CTR, CPC, CVR) and a deep understanding of unit economics (CPA/ROAS).
• English Proficiency: Comfortable working in English (both written and spoken) within an international environment.
• Agility: A "move fast" mindset and the ability to pivot strategies based on real-time data.

What’s In It For You

• 100% Remote: Work from anywhere in the world.
• Uncapped Earning Potential: A competitive base salary (fix) plus high performance-based commissions.
• Resources: Access to the budgets and tools you need to hit your targets without bureaucratic hurdles.
• Direct Impact: Your results are visible, and your ideas are implemented quickly.

Ready to scale with Golden Panda? Send us your CV and a brief overview of your best performance cases.

Golden Panda Marketing is an international, performance-driven affiliate company. We specialize in connecting global audiences with high-demand products in the Health & Lifestyle sectors. We don’t do "awareness"—we do results.

We are looking for a data-driven Meta Media Buyer who understands that in 2026, Meta is a creative-first platform. If you know how to hunt for winning hooks and scale them aggressively, we want to talk to you.

What You’ll Do

• End-to-End Execution: Launch, monitor, and scale Meta Ads campaigns with a focus on high-volume profitability.
• Creative Testing Machine: Run structured tests for UGC, angles, and hooks. You’ll identify winning creatives and know exactly when to increase the budget.
• KPI Ownership: Optimize daily based on CPA/ROAS targets. You understand that performance data from yesterday dictates the strategy for today.
• Technical Setup: Own the basics of tracking, including Pixel, CAPI (Conversion API), events, and attribution models to ensure data accuracy.
• Funnel Optimization: Collaborate with the team to improve landing pages and the overall user journey to maximize conversion rates.

Requirements

• Experience: 2+ years of hands-on experience as a Meta/Facebook Media Buyer in a performance-based environment (Affiliate, E-com, or Nutra).
• Scaling Track Record: Proven ability to manage significant daily budgets and scale them while maintaining target profitability.
• Analytical Mindset: Deep understanding of the "Performance Ribbon": CPM → CTR → CVR → CPA → ROAS.
• English Proficiency: Comfortable working in an international team (written and spoken).
• Platform Expertise: You stay ahead of Meta’s algorithm changes and know how to leverage Advantage+ and broad targeting.

What You’ll Get

• Full-time & 100% Remote.
• Competitive Fix + High Commission based on your performance.
• Fast-paced, zero-bureaucracy environment.

Evowill is looking for a Junior Data Scientist who is passionate about data analysis, machine learning, and extracting insights from data, and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Knowledge of Python
• SQL (MySQL / PostgreSQL)
• Basic understanding of Machine Learning (scikit-learn)
• Basic data analysis skills (Pandas, NumPy)
• Solid statistics foundations
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects (data analysis / ML) 
• Fast learner, organized, responsible
  
   

Would be a plus:

• Quantitative Science (Math, physics, statistics) or Engineering with ML or modeling majors (3rd year or higher)
• Experience with statistical or numerical modeling or having participated in data related research teams
  
   

Internship Stage (2 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: Core Data Analysis and Modeling, Python libraries, as well as learning to apply modern ML techniques to real-world data.

Project Stage:

• Join commercial projects as a Data Scientist
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English club and extra tech learning

About Us:

Evowill is looking for a Junior Data Scientist who is passionate about data analysis, machine learning, and extracting insights from data, and eager to grow in a supportive and dynamic environment. We offer a clear path: starting with a hands-on internship and transitioning into a commercial project role — 100% of our juniors join real projects.

Requirements:

• Knowledge of Python
• SQL (MySQL / PostgreSQL)
• Basic understanding of Machine Learning (scikit-learn)
• Basic data analysis skills (Pandas, NumPy)
• Solid statistics foundations
• Git, GitHub/GitLab
• English: Intermediate
• Pet projects (data analysis / ML) 
• Fast learner, organized, responsible
  
   

Would be a plus:

• Quantitative Science (Math, physics, statistics) or Engineering with ML or modeling majors (3rd year or higher)
• Experience with statistical or numerical modeling or having participated in data related research teams
  
   

Internship Stage (2 months):

• Full-time, practical learning
• Pet projects, technical interview preparations, and soft skills training
• English Speaking Club
• Senior Developers mentors from Ukraine and Colombia
• Technologies: Core Data Analysis and Modeling, Python libraries, as well as learning to apply modern ML techniques to real-world data.

Project Stage:

• Join commercial projects as a Data Scientist
• Salary from $1000 with regular reviews
• Ongoing mentorship and technical support
• Optional English club and extra tech learning

Progresstech Ukraine is seeking for MATLAB Simulink Engineer. The primary responsibility in this role will be addressing development of airplane systems as well as creative generation of computer models of airplane systems for future airplane design, test, and analysis endeavors.

There are some general directions of our project to support the latest functional systems for Boeing aircrafts:

• Develop, maintain, update, and integrate code using MATLAB Simulink and/or C/C++ representing the mathematical and physics behavior of airplane engineering systems
• Integrate complex software components into fully functional systems
• Develop software verification plans, test procedures and test environments, execute the test procedures and documents test results to ensure software system requirements are met
• Analysis of flight data, data verifying

Basic Qualification:

• At least a bachelor's degree in engineering, computer science, mathematics, physics, etc.
• MATLAB Simulink experience
• Project documentation skills

Preferred Qualification:

• Ability to understand complex airplane systems design, functionality, and architecture
• Non-Software Engineer with the ability to understand/use/learn software languages and development tools
• C/C++ programming experience
• Knowledge of ARINC coding rules
• Technical writing

Rock&Apps is looking for experienced Atlassian Engineer🚀

As the number of our products continues to grow, our team keeps expanding, and our infrastructure is becoming more complex. We’ve reached the point where we need a specialist who can help us structure and automate this infrastructure.
We use Jira and Confluence as the central tools for managing our processes. Right now, our Atlassian setup is operating at a basic level, and we’ve reached the stage where we need an engineer who can help bring order to it and take automation to the next level.

Location: Anywhere
Job Type: Part-time, Freelance or Project based work
Seniority: Middle+

What you’ll do

- Administration of Jira Software, Jira Service Management, and Confluence Cloud 

- Configuration of field schemes, workflows, permission schemes, and automations 

- Integrations with Slack, Google Workspace, GitHub, and other systems 

- Development of dashboards, reports, SLAs, and analytics panels 

- License and role optimization, group and space management 

- User support and best-practice documentation

What we’re looking for

- Deep knowledge of Jira and Confluence administration 

- Experience in configuring and customizing Atlassian products to meet the organization's workflows and business requirements 

- Ability to design and implement workflows, issue types, custom fields, and screen layouts 

- Ability to evaluate and install plugins, ensuring compatibility and performance 

- Knowledge of Atlassian products' APIs and integration capabilities 

- Ability to integrate Atlassian products with other tools and systems using REST APIs, webhooks, and third-party integrations 

- Ability to develop simple automation workflows to streamline processes and improve productivity

Extra points if you have

- Experience with Atlassian Cloud API, Automation, and ScriptRunner 

- Understanding of ITIL processes, especially incident and change management 

- Skills in working with REST APIs, webhooks, and JSON

We are looking for a Technical Support Manager (L1) to provide high-level assistance to our customers and partners. This role includes diagnosing and troubleshooting software issues, as well as configuring customer and provider accounts, including AI models.

📌 Please note: This position requires working night shifts, including:

One shift from 11:00 PM to 8:00 AM (23:00 – 08:00)
One shifts from 10:00 PM to 7:00 AM (22:00 – 07:00)
 

Primary responsibilities of a Technical Support Manager:
- Diagnose and troubleshoot technical issues, including account setup;
- Ask customers targeted questions to quickly understand the root of the problem;
- Guide clients and providers through issue resolution via phone, email, or chat;
- Properly escalate unresolved issues to appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Oversee the integration pipeline;
- Configure provider and client accounts;

- Utilize AI models to automate issue diagnostics, analyze client data, and optimize support processes.

Requirements & Skills

- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role;

- Ability to diagnose and troubleshoot basic technical issues;

- Experience working with AI models for data analysis, process automation, or customer support;

- Excellent problem-solving and communication skills;

- Excellent skills in SQL;

- Ability to provide step-by-step technical help, both written and verbal;

- BS degree in Information Technology, Computer Science, or relevant field.

Probation

- Standard probation — 3 months (may be exceptional cases)

Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours. Our key products include:

Ideals Virtual Data Room (VDR): A secure, cloud-based platform for sharing confidential documents during due diligence, fundraising, M&A, legal transactions, and other business-critical workflows.

Ideals Board: A platform for boards and executive teams to streamline governance and enhance decision-making in a fast, secure, and compliant way.

The role

We are looking for a Software Engineer, Backend (.NET) with AI skills who will play a key role in building and scaling secure, high-load VDR services, with the additional opportunity to apply AI patterns to product features.

Your success in this role will be measured first by strong backend fundamentals: reliability, performance, scalability, and maintainability, and second by your ability to enable AI features safely and efficiently, using reusable and well-architected components.

This is a hands-on engineering role within a mature product environment, where engineering quality, observability, and long-term architecture matter.

What you will do

BE Engineering:

• Design, develop, and operate production-grade .NET services
• Work with .NET Framework 4.7, .NET 8, ASP.NET, Web API, Entity Framework
• Design and optimize data models using MS SQL Server / PostgreSQL
• Build and run services in AWS, using Docker, Kubernetes, ArgoCD
• Ensure service reliability and performance through:
• Clear SLIs/SLOs and capacity planning
• Caching, retries, backoff strategies, circuit breakers
• Secure multi-tenant access control
• Own services end-to-end: design, implementation, deployment, monitoring, and support
• Contribute to architecture and design reviews
• Improve code quality through code reviews, refactoring, and best practices

AI Enablement:

• Integrate AI/LLM providers behind clean, provider-agnostic abstractions
• Implement retrieval-augmented generation (RAG): chunking, embeddings, vector search
• Build safe AI flows with: Context scoping and validation, “Cannot answer” scenarios, Prompt-injection defenses
• Add evaluation and observability: Offline and online quality metrics, Monitoring tied to product KPIs
• Create reusable AI components (libraries, middleware, templates) adopted by other teams
• Share knowledge on safe and scalable AI usage

What you bring

• Strong experience with C# / .NET in production environments
• Solid knowledge of ASP.NET, Web API, Entity Framework
• Experience with relational databases (MS SQL Server, PostgreSQL)
• Hands-on experience with AWS
• Experience with Docker, Kubernetes, CI/CD pipelines
• Understanding of distributed systems, performance tuning, and reliability patterns
• Experience working in cross-functional product teams
• Strong written and spoken English (B2 level or above)

AI Skills (strong advantage)

• Experience with retrieval & vector search (embeddings, chunking, hybrid search)
• Integration with LLM providers (Azure OpenAI, AWS Bedrock, or open-source models)
• Experience with: structured outputs, streaming responses, provider-agnostic AI abstractions
• Knowledge of AI guardrails & evaluation: output validation, quality metrics, safe usage patterns
• Ability and willingness to mentor peers in applied AI practices

What we offer

We highly value our people, so we will empower you with all the resources and support to help you reach your full potential.

For your best work

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools

For your growth

• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities

For your well-being

• Medical insurance and Wellness Package for sports activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off

Extra perks

• Team-building offline and online events
• Budget for meetups with your local team
• Generous internal referral program

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Discover more.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.