Jobs at Djinni

Responsibilities:

Daily operations

• Monitor and assign incoming tickets, ensuring proper prioritization
• Promptly detect and report incidents; take ownership of raised issues
• Lead weekly team syncs and product training sessions
• Manage schedules, capacity, extra shifts, and substitutes
• Handle escalations and complex customer issues
• Optimize queue management using Zendesk triggers and automations

People management

• Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback
• Conduct regular 1:1s and performance reviews
• Initiate and oversee performance improvement plans

Reporting

• Track weekly performance and ensure KPI compliance
• Collect and share product feedback with product teams
• Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements:

• Advanced English proficiency (C1–C2) in both writing and speaking
• Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings
• Experience with payment platforms (e.g., PayPal, Stripe)
• Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery
• Experience with Google Sheets: building formulas, graphs, and structured data sets
• Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus: 

• Experience with Jira, Confluence, or Asana
• Understanding of mobile app functionality, including versions, updates, and device compatibility
• Knowledge of subscription models, including renewals, refunds, and invoicing

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.

Fluent Trade Technologies is a global fintech software firm at the forefront of providing state-of-the-art technology to the world’s largest global banks and hedge funds. Specializing in ultra-low-latency strategy and market data solutions, Fluent is committed to delivering cutting-edge innovations to the financial industry.

With a strong R&D center in Jerusalem and development centers in Ukraine, Fluent offers a highly technical, collaborative, and fast-paced environment.

Learn more about us at www.fluenttech.net

🔹 Role Overview

We are looking for an experienced Senior Automation QA Engineer to join our growing QA team.

This role is automation-first, with a strong server-side and backend focus, combined with browser-based UI automation.
You will work on testing a complex, configuration-driven financial system, ensuring correctness, stability, and scalability.

The work includes:

• automation of backend and UI test scenarios,
• server-side validation via logs and system behavior,
• and continuous improvement of test coverage and quality.

🔹 Responsibilities

• Design, develop, and maintain automated tests for backend services and web UI
• Analyze server-side logs and system behavior to validate processing correctness
• Review specifications and requirements to identify edge cases, missing scenarios, and risks
• Ensure full test coverage for configuration-driven logic and complex flows
• Collaborate closely with developers and QA to improve testability and automation coverage
• Gradually replace manual tests with automation, while supporting manual execution where needed
• Participate in rapid release cycles, ensuring high quality and stability

🔹 Must-Have Requirements

• 3+ years of experience in QA, with a strong focus on automation
• Proven experience with automation frameworks (Playwright, Python-based frameworks, Robot Framework, or similar)
• Strong Linux / Unix command-line skills
• Experience with server-side testing, including logs, configurations, and backend flows
• Solid understanding of CI/CD pipelines (e.g. Jenkins)
• Experience with version control systems (Git / SVN)
• Strong analytical skills and ability to perform root-cause analysis

🔹 Nice to Have

• Experience with Playwright for UI automation
• Backend automation experience using Python
• Experience testing distributed systems or microservices
• FinTech, trading, banking, or other complex domain exposure
• Experience with Jira, Jenkins, or similar tools
• Scripting experience (Python, Bash, or equivalent)
• Familiarity with AI-assisted / embedded automation approaches

Eternity Law International is supporting an international iGaming company in hiring a Product Manager for one of its key digital products.

We are seeking a Product Manager to oversee the entire lifecycle of slot games, from concept and mathematical design to release, certification, and post-launch optimization.

Responsibilities:

• Own the end-to-end product lifecycle of slot games from concept to post-launch optimization.
• Define product vision, game concepts, and feature sets.
• Work closely with game designers, math designers, developers, and artists.
• Translate game ideas into clear product requirements, specifications, and roadmaps.
• Manage and prioritize the game backlog.
• Coordinate development timelines and releases.
• Oversee RTP, volatility, hit frequency, bonus mechanics, and overall game balance.
• Collaborate on certification requirements (RGS, RNG, compliance, jurisdictions).
• Analyze game performance metrics (RTP, engagement, retention, win distribution).
• Collect feedback from operators and internal teams to drive improvements.
• Ensure games meet market, business, and regulatory requirements.

Requirements:

• Experience as a Product Manager / Product Owner in iGaming, slot development, or casino games, including game creation, development, launch, and promotion, is required.
• Strong understanding of slot mechanics: paylines, reels, symbols, wilds, scatters, free spins, bonuses.
• Ability to work with game math and statistics (RTP, volatility, max win).
• Experience working with cross-functional teams (backend, frontend, art, math).
• Strong analytical and decision-making skills.
• Excellent communication and documentation skills.
• English – upper-intermediate or higher.

Nice to Have:

• Experience with slot simulators and math validation.
• Understanding of RGS architecture and integrations.
• Experience working with certification labs (GLI, BMM, iTech Labs).
• Knowledge of regulated markets (EU, UK, LatAm, etc.).
• Experience launching slot games to operators or aggregators.

What We Offer:

• Work on real-money slot products for international markets.
• Influence core game mechanics and product strategy.
• Collaboration with a strong game design and engineering team.
• Competitive compensation.
• Flexible work format (remote/hybrid).
• Opportunity to grow with a fast-scaling slot studio.

We are a Performa HR agency, and we're excited to find a top-notch professional for one of our clients. We are looking for an experienced VIP Team Lead for an international iGaming company.

Here's a short introduction for Performa HR agency: Performa HR agency specializes in connecting top talent with leading companies. Our mission is to provide HR solutions that drive success for both employers and candidates. With a deep understanding of the industry, we are dedicated to helping businesses thrive by finding the right people for the right roles. 

Key Responsibilities: 

Team Leadership: 

• Lead and manage a team of VIP Managers, including hiring, onboarding, training, and professional development. 
• Conduct regular 1:1 sessions, performance reviews, coaching, and mentoring. 
• Resolve people-related matters and build a strong, motivated, and high-performing team. 
• Foster a culture of ownership, accountability, and premium-level service.

VIP Operations Management: 

• Ensure high-quality service for VIP players, with a strong focus on personalization, responsiveness, and high-touch support. 
• Handle escalations and complex VIP cases. 
• Execute the VIP strategy and ensure achievement of defined KPIs. 
• Run weekly team meetings to review communications, performance progress, and operational priorities.

Analytics & KPI Management: 

• Monitor VIP Managers’ KPIs on a weekly basis (service quality, retention, turnover, deposit activity). 
• Prepare regular reports for the Head of VIP. 
• Analyze key metrics such as retention, activity, LTV, ROI, churn rate, and reactivation. 

• Prepare ad-hoc analytical reports upon management request.

   

Process & Cross-Functional Collaboration: 

• Oversee VIP team tasks in Jira, ensuring adherence to deadlines, SLAs, response times, and execution quality. 
• Collect and analyze feedback from the team regarding workflows, campaigns, communications, and player interactions. 
• Collaborate closely with Marketing, CRM, Product, Anti-Fraud, and Customer Support teams. 
• Continuously improve VIP processes and implement best practices.

Required Skills & Experience: 

• Proven experience in iGaming within the VIP segment (VIP Manager / Senior VIP Manager / VIP Team Lead), including at least 2 years of Team Lead experience.
• Previous team leadership experience or a role with strong people-management responsibilities. 
• Deep understanding of VIP player behavior, motivation, and high-touch service standards. 
• Strong analytical skills with the ability to work with KPIs and segment-level metrics. 
• Excellent communication skills and the ability to manage conflict situations and escalations effectively. 
• Strong written and spoken English for communication with both players and internal teams.

Nice to Have: 

• Hands-on experience with Jira, CRM systems, VIP platforms, and analytical dashboards. 
• Understanding of marketing and CRM processes (campaigns, promotions, segmentation, messaging). 
• Experience working with international VIP players across EU, CA, AU, and LATAM regions.

We offer: 

• Competitive compensation (open for discussion and aligned with market standards and your expectations). 
• Fully remote work. 
• A key role within the company’s team. 
• A strong team of professionals providing ongoing support and growth.

• Project Description:

  Join the team modernizing the software delivery process for the Body Controls Organization, focusing on Body Control Module (BCM) and Battery Access Module (BAM) Electronic Control Units (ECUs) within the Fully Networked Vehicle (FNV) architecture. This initiative aims to design, implement, and maintain a robust Level 2 (L2) testing framework using a Virtual ECU (vECU) platform. The framework will automate and continuously improve software validation, ensuring all functional and performance requirements are verified in a virtual environment before hardware deployment. Integration with CI/CD pipelines will deliver continuous feedback on component quality, enabling early defect detection and improved software stability.

• Responsibilities:

  - Develop a scalable and modular Virtual ECU Development Studio (VEDS) for BCM and BAM ECUs.
  - Ensure compatibility with existing toolchains and enterprise development environments.
  - Implement co-simulation capabilities for seamless interaction between virtual and physical ECUs.
  - Configure the VEDS environment for L2 testing, including network simulation, signal routing, and diagnostic interfaces.
  - Create and execute detailed L2 test cases aligned with software requirements.
  - Automate test script development and integrate automated tests into CI/CD pipelines.
  - Expand virtual ECU test coverage and support development teams in debugging and root cause analysis.
  - Implement reporting and analytics for test coverage, defect trends, and performance metrics.
  - Participate in sprint-based development, contributing to objectives such as test strategy, environment setup, automation integration, test execution, and continuous improvement.

• Mandatory Skills Description:

  - Proficiency in Bash, C/C++, Conan, Docker, Cmake, ARM\RH850 baremetal, ghs toolchain, Python.
  - Experience with version control and artifact management tools (GitHub, Jfrog Artifactory).
  - Familiarity with test management tools (e.g., Testrail), defect tracking systems (e.g., JIRA), automation frameworks, and debugging tools.
  - Ability to develop modular, reusable automated test scripts and integrate them into CI/CD pipelines.
  - Strong analytical skills for software requirements analysis and test coverage alignment.

• Nice-to-Have Skills Description:

  - Proficiency in Groovy, MatLab, Python Simulink, and StateFlow.
  - Experience with Polyspace and SonarQube for code quality and static analysis.
  - Knowledge of network simulation, signal routing, and diagnostic interfaces in automotive environments.
  - Prior involvement in mixed-mode testing scenarios (virtual and hardware ECUs).
  - Exposure to reporting and analytics for test coverage and defect trends.
  - Experience supporting development teams in debugging and root cause analysis.

• Languages:
  • English: B2

We are looking for a tech-savvy Specialist for a long-term outstaff project. Our partnership with this client has been ongoing for over 2 years, ensuring a stable and well-established work environment.

Key Highlight: Support is strictly text-based (chat and email). No phone calls or video meetings with customers.

Work Schedule & Conditions:

• Schedule (Kyiv Time / UTC+2):
  • January – February: 09:00 – 16:00, 5 days a week (Mon–Fri).
  • March: 07:00 – 14:00, 7 days a week (Project peak phase).
• Tech Stack: Express, Vue, Mongo, Redis, AWS.
• Onboarding: Comprehensive mentorship and documentation provided (all hours are billable).
• FTE for a Ukrainian company

Role Overview:

We are looking for a tech-savvy specialist who can independently troubleshoot issues and escalate them to the development team only when necessary. This role requires a proactive self-starter who is willing to invest time in deeply understanding the platform and delivering high-touch customer support. Ideally, the candidate has formal education or hands-on experience in computer programming, IT systems, or related fields. We see the greatest value in support specialists who are comfortable providing hands-on technical assistance, including reproducing issues, working with system diagrams and technical documentation, and, when needed, reviewing the codebase or using network and diagnostic tools.

Key Responsibilities:

1. Customer Support:

• Serve as the first point of contact for clients for customer inquiries, technical issues, and support requests via various channels, including chat, email.
• Respond promptly and professionally to customer queries, providing accurate information and helpful solutions.
• Troubleshoot and diagnose software-related problems reported by customers, assisting them in resolving issues effectively.
• Utilize diagnostic tools to identify whether the issue lies in the Frontend (Vue.js), Backend (Express), or Database (MongoDB/Redis) layers.

2. Issue Resolution:

• Investigate and analyze customer issues, working closely with the customer support manager, product team, and development teams to escalate and resolve complex technical problems.
• Document and track customer interactions and issues in a ticketing system, ensuring all cases are accurately recorded and monitored for timely resolution.
• Ensure that all customer support activities align with established service level agreements (SLAs) and quality standards.
• Perform initial codebase reviews and log analysis within the AWS environment to provide developers with actionable data.

3. Customer Relationship Management:

• Build and maintain strong relationships with clients, ensuring their ongoing satisfaction with our software products and services.
• Proactively engage with customers to gather feedback, identify areas for improvement, and communicate their needs to the relevant internal teams.

4. Product Knowledge and Training:

• Develop a deep understanding of our software products and stay up-to-date with new features and enhancements.
• Provide customers with product training, guidance, and best practices to maximize their software experience and optimize usage.
• Create and maintain internal technical documentation for the knowledge base.

5. Continuous Improvement:

• Identify recurring issues or patterns in customer inquiries and collaborate with the Customer Support Manager to implement process improvements and updates to enhance the overall customer experience.

—----

Start date - asap

Experience - Tech Stack: Express, Vue, Mongo, Redis, AWS.

Писати

Customer Support Specialist (Russian/English)

About Us
Difmark is a P2P platform where users can buy or sell digital goods (game keys, gift cards, top-up cards, software), gaming accounts, MMO currency, additional services, and other gaming products without extra fees or middlemen typically involved in such transactions.

Role Objective

• Ensure smooth and effective communication between customers and the platform via online chats and messengers.
• Resolve issues related to transactions, accounts, and platform usage.
• Maintain a high level of customer satisfaction.
• Provide fast and accurate responses to all inquiries.
• Foster long-term customer loyalty through excellent support.

Probation Period
Duration: 3 months. Performance will be evaluated based on the speed of query resolution, customer feedback, and the ability to independently handle complex cases.

Work Schedule
5 days per week (flexible days off). Working hours: 16:00–00:00

Requirements

• Proven experience in a similar role.
• Ability to handle 50+ customer requests per day.
• Proactive attitude (not afraid to take initiative in problem-solving).
• Readiness for routine work and multitasking.
• Ability to independently manage complex cases.
• Excellent communication skills.
• Ability to build rapport with customers.
• Fluency in Ukrainian and Russian languages.

Responsibilities

• Respond to customer inquiries via online chats, messengers, email, or other communication channels.
• Resolve issues related to digital goods, transactions, or platform usage.
• Escalate unresolved cases to relevant departments when necessary.
• Continuously monitor and update customer requests to ensure timely resolution.
• Keep detailed records of customer interactions and solutions provided.

We Offer

• Competitive compensation package (based on experience).
• 24 working days of flexible paid time off (PTO).
• Fully remote work with flexible day shift schedule (within the CET time zone).
• A value-driven culture in a friendly and supportive environment.
• No bureaucracy – fast communication, quick problem-solving, and increased efficiency.

📌 Please submit your CV in English.

About us:

Our product is a fitness mobile application with AI generation of the fitness plan creation and analization of user’s performance.

The application is developing for iOS and Android, built using React Native and Expo. Our goal is to create a fast, reliable, and scalable user experience while maintaining a simple, pragmatic, and adaptable architecture that is ready for growth.

We intentionally work with a lean stack:

• AI-powered features built with Vercel AI SDK, integrating modern LLM-based workflows directly into the product
• React Native / Expo for cross-platform mobile development
• TypeScript with strict typing and schema-first validation
• Supabase (PostgreSQL, RLS) as a backend platform to minimize custom infrastructure

• Clerk for authentication and identity management

   

About the role:

As an AI Engineer for this health-tech mobile product, you will be responsible for shaping the AI agent and driving production-ready LLM experiences centered around the AI agent. You will work within a modern stack to build reliable services and handle complex data generated for the user avatar.

 

Key Responsibilities

• Advanced Prompt Engineering: You will design complex, dynamic prompt templates with conditional logic to ensure the AI avatar provides high-quality, personalized motivation based on specific user inputs and context.

• Structured Outputs & Schemas: You will design an AI agent in a way to ensure the avatar's health and nutrition advice is predictable and fits the app’s logic.

• Observability & Debugging: Using Langfuse (or similar), you will perform deep debugging of LLM chains to identify bottlenecks and optimize for cost, latency, and context window usage. You will also develop scoring systems to identify and resolve logic errors or hallucinations in the avatar's reasoning.

• AI A/B Testing & Evaluation: You will run systematic experiments via OpenRouter to compare different models and make deployment decisions based on quantitative benchmarks rather than intuition.

Qualifications & Technical Skills

• AI Frameworks: Proven experience with AI SDKs for managing complex workflows.

• Cursor experience is a plus.

• Core Stack: React Native, TypeScript, Supabase, Clerk, Vercel AI SDK.

• Observability Tools: Proficiency in Langfuse (or similar) for tracing, creating test datasets, and integrating real-time feedback scoring.

• Evaluation Methodology: Experience building deterministic validation systems.

• Analytical & Iterative Mindset: The ability to transform raw logs into actionable technical insights and a focus on continuous product improvement.

About Project:

An application that brings AI into highly specialized professional fields, enabling them to benefit from the latest cutting-edge advancements.

We are currently looking for a talented Python developer for our team.

Requirements:

• Over 2 years of experience and strong knowledge of Python 3.9+, including multiprocessing and asyncio.
• Hands-on experience with FastAPI and Pydantic for building web services.
• Solid understanding of SQLAlchemy and ORM concepts.
• Proficiency in Pandas for data analysis.
• Basic knowledge of NumPy and understanding of the vectorization concept.
• Experience with data visualization using matplotlib and plotly.
• Good understanding of data structures.
• Knowledge of relational databases and SQL.
• Experience working with PostgreSQL.
• Understanding of web services architecture and integration standards.
• Experience in developing and documenting REST APIs, including Swagger.

• English — Intermediate level;

   

Will be plus:

• Understanding of prompting / interaction concepts with LLMs like ChatGPT, LLama, etc.
• More advanced understanding of Numpy and how math translates into code.
• Knowledge of “Fast App Builders” like Streamlit or Jupyter.

Key Responsibilities:

• Design separate components, modules, classes etc.
• Code, debug, document, and maintain portions of software.
• Participate in peer code and design reviews.
• Participate in estimation and planning sessions.
• Contribute to development of technical project documentation and user documentation.
• Provide assistance to test engineers and support personnel in solving technical issues of software installation and its operation.
• Participate in conference calls and face-to-face meetings.
• Spot current deficiencies in the development process, adopted procedures and engineering practices, environment configurations, etc., and suggest improvements.
• Escalate technical issues to the Architect, Team Lead and Project Manager.

Location:

Ukraine: remote.

We offer:

• The ability to focus on your work: a lack of bureaucracy and micromanagement;
• Competitive compensation depending on skills and experience level;
• Ability to learn new technological stacks, which help you to grow professionally and advance your career;
• Friendly atmosphere, concern for the comfort of specialists;
• English lessons;
• Flexible schedule depends on project’s needs;
• 15 working days of vacation;
• 12 working days per year are allowed to be “no show days” due to personal reasons.

  We’re looking for an Operations & Culture Manager who wants to work at the intersection of clarity, systems, and human connection.

This role is for someone who enjoys translating ideas into structure, data into insight, and culture into daily practice. You’ll collaborate with our Chief Experience Officer (CEO), top team, and HR team, ensuring that strategic initiatives become tangible outcomes and that the company rhythm remains steady and alive.

Europe/ Ukraine/ Remote (with relocation potential in Montenegro) 

What you'll do:

• Coordinate internal operations and culture-driven initiatives within the leadership team and HR.
• Organize meetings, training, and key events; manage follow-ups that keep priorities clear.
• Maintain dashboards, task boards, and documentation while refining processes for flow and visibility.
• Partner with the AI & Automation team to enhance our data tracking and operational metrics.
• Support the CEO in strategic planning, information flow, and organizational alignment.
• Collect insights from data to inform decision-making and continuous improvement.
   

What We're Looking For

• At least two years of experience in operations, coordination, or project management.
• Excellent command of English (В2+ or higher).
• Proven ability to communicate clearly, think systemically, and manage details without losing perspective.
• A high sense of ownership and self-reflection - someone who questions methods, seeks feedback, and acts on it.
• Comfort working both independently and collaboratively within a flat structure.
• Deep alignment with a growth-oriented, human-centered culture.
   

Preferred but not required:

• Experience in IT or digital project management.
• Understanding of data reporting tools or automated dashboards.
   

Tools & Systems

You’ll work with:
ClickUp, Looker, and PeopleForce primarily, also Miro, Trello, Google Workspace, and Redmine. 
Daily communication flows through Slack and Google Meet.

What We Offer

• Close collaboration with leadership and exposure to company-level strategy.
• Access to continuous learning opportunities and paid education.
• A workplace that values self-awareness, honest feedback, and meaningful impact.
• The chance to co-create systems that enhance how people learn and work together.

How to Apply

If this resonates with you, send us a brief cover letter

Project Description:

We are building the platform, which supports various information gathering and processing across the bank and providing access to this data through both private and public cloud approach. The solution will be built from the scratch using the latest technologies.

Responsibilities:

- Write good and well-tested code using Java
- Write Test Cases and User/Supporter Documentation of your code
- Development environment support (mostly automation using Jenkins CI, Bash)
- Evaluate and adopt new development tools, libraries and approaches to improve quality
- Perform peer code review of project codebase changes

Mandatory Skills Description:

- At least 6 years of experience in the industry of software development
- At least 5+ years of experience in Java
- Deep knowledge and usage of SQL (Oracle or PostgreSQL dialects is preferable)

Nice-to-Have Skills Description:

- Experience with Messaging Systems: RabbitMQ, Kafka, etc.
- Experience with Kubernetes and Docker
- Linux user

Languages:

English: B2 Upper Intermediate

Product that needs your engagement

TMetric is the platform that unifies time tracking, billing, payroll, and productivity insights — helping service-driven SMBs improve project profitability and operational efficiency.

TMetric integrates seamlessly with QuickBooks, Jira, Asana, Trello, and other tools teams already use — empowering businesses to deliver projects smarter, faster, and more profitably.

Your mission

Build TMetric’s reputation as a trusted, visible, and authoritative productivity SaaS brand in the U.S. and global markets.
Your goal is to secure high-quality publications, mentions, and backlinks across leading media and industry blogs — ensuring TMetric becomes a recognized reference point for productivity, transparency, and efficiency, both for users and within AI-powered discovery systems (GPT, Perplexity, Claude, AI Overviews).

Your challenges to solve

• Achieve consistent media presence and citations across top SaaS, business and productivity outlets.
• Build long-term relationships with journalists, editors, and creators in the productivity and tech ecosystem.
• Generate organic backlinks and mentions through thought-leadership content and collaborations.
• Earn industry recognition and awards that strengthen brand trust and visibility.
• Expand LLM/AI visibility — ensuring TMetric is featured in AI recommendations (together with SEO and PMM specialists).

What you will do

Media & PR campaigns

• Develop and execute PR strategy for the U.S. and global English-speaking markets.
• Prepare and distribute articles, expert commentary, and feature stories.
• Secure placements and mentions in top SaaS, business and productivity publications such as: Zapier Blog, HubSpot Blog, Forbes, TechRadar etc.

Influencer & collaboration strategy

• Plan and implement partnerships with bloggers, media, and KOLs.
• Launch co-branded initiatives, guest posts, and media collaborations with measurable engagement outcomes.

Content & communication

• Create and edit high-impact PR content: articles, posts, quotes, and narratives that strengthen brand authority.
• Ensure that all communications reflect the company’s tone, style, and values.

Event & activation management

• Organize and support webinars, expert panels, and community activations to boost brand visibility.
• Coordinate participation in industry awards, rankings, and reports that enhance trust.

Crisis & reputation management

• Monitor the information field and manage brand reputation proactively.
• Develop and implement communication plans in case of PR challenges.

We’re looking for someone who has experience with:

• 3+ years in PR or Communications (preferably in IT or tech-related fields).
• Proven experience in brand promotion and media relations.
• Understanding of the US media landscape
• Strong experience working with bloggers, influencers, and info partners.
• Skills in event organization and campaign management.
• Experience in content creation and storytelling.
• Excellent Ukrainian and English communication skills.
• Strategic mindset and creative approach to brand communication.

Benefits you get:

• Maintain your work-life balance

Manage your own working hours with our flexible schedule

19 days of annual vacation granted on a pro-rata basis

No overtimes required

• Hybrid type of cooperation

Whether you prefer to work remotely in the comfort of your home office or from one of our 4 offices

• Stay healthy

Medical insurance from one of the top insurance companies in Ukraine with a wide range of included services, as well as special programs for relatives; and special options for those who live abroad.

15 working days of sick leave per year — because your health is a priority.

• Grow with us

In-house English courses — increase your proficiency through our online courses and speaking clubs with a native speaker

Online learning activities — workshops, lectures, and webinars to enhance your leadership, management, and self-awareness skills

Experience exchange — we are proud of our team of professionals who gladly share their deep expertise in all kinds of fields with the rest of the team

Promotions, rotations, and transitions — when you feel like your skills could be useful in other positions or team

We are a perfect match if you share our values

We are professionals in our field.

We know how to turn up our professionalism to the maximum, because we are experts who enjoy solving complex tasks.

We know how to focus on the product, think big, and at the same time delve deep into the details.

We create a calm and friendly atmosphere within the company.

We value the freedom of open and transparent communications.

Radical honesty is embedded in the foundation of our culture.

We are open to new things and constantly develop and practice regular knowledge sharing, which helps us evolve continuously.

Most importantly, the company creates an environment where we can fulfill our potential upon a solid foundation.

Our Hiring process

• Recruiting interview
• Tech Interview
• Test Task
• Offer call
   

We approve of a flexible approach, so these steps might be changed individually.

We strive to ensure transparency and openness in the hiring process, and we understand the importance of providing timely feedback. If your resume meets the job requirements, we will contact you to clarify details and schedule an interview within 2 weeks after your application is submitted. The timeframe for feedback between interview stages may take up to 2 weeks.

About us:
BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:

• Drive product growth by optimizing key metrics across acquisition and activation flows;
• Conduct competitive research, analyze user feedback, and leverage funnel analytics to uncover insights;
• Identify growth opportunities and develop data-driven hypotheses for optimization experiments;
• Collaborate closely with marketing, design, analytics, and engineering teams to achieve impactful business results.
   

About you:

• 3+ years of experience in a growth-focused role (e.g., Growth Product Manager, Product Manager);
• Proficient in growth metrics, A/B testing, and data analytics;
• Strong understanding of design principles and copywriting strategies;
• Exceptional verbal and written communication skills;
• Proven experience working with cross-functional team;.
• Upper-intermediate or higher proficiency in English.
   

Will be a plus:

• Experience working in B2C or subscription-based products
   

What you get at BetterMe:

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. Choose what works best for you — office, remote, or hybrid.
Wellness in practice. Offline: workouts with professional trainers in our corporate gym, massage, corporate lunches, sports, and team activities — everything you need to recharge and reset together. Online: regular online workouts, partner discounts, and free access to our products.
Health insurance & corporate doctor.
Time off & balance. 20 paid vacation days, paid sick leave, and additional days off around public holidays.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.
Support for sports events. We cover entry fees and encourage the team to compete and participate together.
Modern equipment. We provide new hardware and everything you need for productive work.
Legal & finance support. Experienced lawyers and financial specialists are always there to help — from documents to personal consultations.

Pam Ann Marketing is a boutique search marketing agency with a passionate team that loves to learn. Joining our collaborative and fun culture will provide you with opportunities to contribute to the measurable success of the company and its clients, enhance your skills, think outside the box, and work in a fast-paced environment with friendly and respectful coworkers. All of our positions are fully telecommute/virtual.

Fully remote/virtual/telecommute opportunity for immediate hire of one part-time employee to start, that can grow to full-time.

Why this position exists in our organization:

• This position exists in our organization to expertly execute on work for our clients through the following responsibilities.
• We are willing to bring on individual specialists for each of the below responsibilities and/or have a single specialist cover multiple types of tasks.
• We wish to use each person’s unique skill set in the smartest way possible and do not expect a single specialist to meet ALL of the following requirements.
• When applying, please indicate which position or positions you feel you are best suited for and whether you desire part or full-time employment (both are available). See additional details below for how to apply. 
   

Job Responsibilities

General Responsibilities for All Positions
 

• Play a supporting role in the crafting and implementation of search engine optimization (SEO) strategies
• Learn the decision making, thought process, and preferences of the business owner in order to respond to needs and act for them as needed in the best interest of the company
• Participate in and/or lead client conference calls. Take notes, extract action items from the conversation, and translate those action items into tasks in the project management system
• Accept other delegated tasks as assigned
   

SEO Content Strategy Tasks
 

• Perform keyword research, build lists of targeted key phrases, and assign key phrases to pages and articles. Revise keyword research after client reviews to ensure that all terms reflect the objective of their business & target audiences.
• Identify areas for on-site improvements in site structure, internal linking, and information architecture. Craft content strategies accordingly.
• Proofread content for keyword optimization per our guidelines
• Apply on-page optimization by uploading new content and filling out page titles, meta descriptions, image alt tags, etc.
• Track the progress of implementation of content plans, including the production of blog articles, generation of new website copy, and re-optimization of existing website copy
   

SEO Performance Analysis Tasks
 

• Compile monthly report data on traffic & rankings, analyze the results by providing well-researched theories for changes. Provide recommendations for responding to changes where warranted
• Monitor traffic on client accounts, alert SEO team to any unusual patterns, and provide theories on potential causes
   

SEO Account Manager Tasks
 

• Assist with client relations as it pertains to SEO. Field client questions as received and communicate in other ways as needed in order to maintain and strengthen the relationships with each client
• Act as a client advocate, consistently putting yourself in their shoes and making suggestions to the SEO team about how we can do even better for each client
• Ensure that the strategies produced by the SEO team are executed upon without delay. Suggest creative approaches to any potential roadblocks that would hinder the timely implementation of strategies created when onboarding a new client
• Assist with the new client acquisition process by prequalifying prospects
   

Skills Requirements for all positions:
 

• MUST, MUST, MUST be comfortable with and capable of detailed and accurate time tracking
• Basic understanding of HTML and JavaScript (enough to be able to look for elements in source code such as Schema markup)
• Intermediate level working knowledge of Excel (can write formulas, create graphs, apply filters, etc.)
• Ability to use data to figure out provable reasons for changes in performance
• Knowledge of the WordPress CMS (basic working knowledge required, advanced knowledge of theme structure and code a plus)
• Intermediate working knowledge of Google Analytics (certification a plus), including the ability to effectively create and use Advanced Segments and Custom Reports
• Tech-savvy and able to learn new software and technologies quickly. Adept at using Google Apps (Drive, Docs, etc.).
   

 Personality Requirements for the position:
 

• INCREDIBLY detail-oriented, thorough, places a high value on preciseness and accuracy
• STRONG critical thinking skills, natural fact-finder, able to back up all opinions with solid logical explanations and data
• DEEP sense of accountability to do what’s right for the client
• Extremely analytical, loves problem-solving, intellectually curious, loves learning
• Good listener, personable, respectful, patient, ethical/honest
• Dedicated, reliable, and organized
• Focused, yet also able to think on your feet and shift gears easily if needed
• Enthusiastic, positive attitude
• Willing to ask when you don’t understand, yet also able to take chances
• Forthright in admitting when you are having difficulty or have made a mistake
• Ability to remain calm and respectful under pressure
• Likes structure, but also adaptable to change
• Appropriate sense of urgency
• Highly resourceful – able to locate documents and information with little to no direction
• Plays by the rules, yet willing to question them if they don’t make sense

About us:
 

BetterMe — a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. We build what makes people better and keep challenging ourselves to inspire others.

Your impact:
 

• Create user-friendly, on-brand microcopy for app interfaces, covering everything from error messages to sign-up flows, success screens, paywalls, and more;
• Collaborate closely with designers to address user needs and deliver a seamless, intuitive experience;
• Apply your UX writing perspectives and ideas to improve the user experience;
• Ensure consistency of the content throughout the app, aligning with our brand’s tone and voice;
• Maintain and update the content style guide to ensure clarity and alignment across teams;
• Apply insights from UX research and testing to refine UX copy and ensure the language resonates with users.

About you:
 

• Advanced English (Writing and speaking);
• Writing and editing skills, with a focus on digital content;
• Ability to write structured, clear, and simple texts that meet audience needs;
• A true team player who values collaboration, open communication, and shared ownership of outcomes.
• Ability to ask the right questions and dig into details.
• Skilled in managing multiple priorities and meeting deadlines.
• Self-motivated and proactive.
   

Would be a plus:
 

• Experience working with Figma.
• Basic understanding of UX principles.
   

What you get at BetterMe:
 

A mission that inspires. Every line of code, every design, every idea helps millions of people become healthier and more confident.
Trust without micromanagement. You manage your time and make decisions independently. We value outcomes, not online hours.
Growth opportunities. 90% of our leads have grown within the company. There’s space for initiative, new responsibilities, and real career upgrades.
Flexible work format. The opportunity to work fully remotely.
Open communication. Transparency across teams, honest feedback, and support for initiatives are part of our everyday culture.