Jobs at Djinni

We are looking for a Customer Support Specialist to join our team and help deliver excellent service to our clients. This role is ideal for candidates who are starting their career and want to gain professional experience in an international fintech company.
 

In this role, you will communicate directly with clients, assist them with their requests, and develop practical skills in client communication, problem-solving, and fintech products. From your first day, you will receive full training, structured onboarding, and continuous support from experienced team members.
 

Responsibilities

• Communicate with clients via chat and email in English
• Assist clients with their questions and provide clear and accurate information
• Analyse client requests and provide effective and timely solutions
• Resolve client issues while ensuring a high level of customer satisfaction
• Follow internal procedures and quality standards
• Work with internal systems and collaborate with team members
   

Requirements

• Upper Intermediate or higher English proficiency in written and spoken communication
• Strong communication skills and ability to interact with clients professionally
• Basic computer literacy and ability to learn new tools quickly
• High level of responsibility and attention to detail
• Stable internet connection for remote work
   

We offer

• Opportunity to start your career in customer support in a global fintech company
• Full training and structured onboarding provided by experienced team members
• Remote work format
• 10 paid sick leave days per year
• 160 paid vacation hours per year
• Medical insurance
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)
• Compensation for private entrepreneur tax expenses in Ukraine
• Support with setting up and maintaining private entrepreneur status

We are looking for a responsible and motivated Junior Payments Operations Specialist to join our Back Office team. This role is a good fit for someone who wants to grow in FinTech, learn new tools, and support smooth and accurate payment processes for our global clients.

Role Mission

• Support and improve daily payment operations to ensure accuracy and efficiency.
• Work closely with Verification, Compliance, Risk, and Support teams to follow internal and regulatory standards.
• Stay updated on industry and regulatory changes to keep processes compliant.
• Investigate and resolve payment discrepancies in a timely manner.
• Help improve workflows to provide fast and seamless service.

• Maintain high standards of accuracy, transparency, and operational quality.

   

Key Responsibilities

• Process, monitor, and review client payments and financial transactions.
• Handle client and partner requests via email.
• Communicate with merchants/providers to resolve disputes or clarify transaction details.
• Ensure compliance with company policies and financial regulations.
• Perform additional operational or technical tasks when needed.

• Collaborate with cross-functional teams to support overall business goals.

   

Requirements — Hard Skills

• Experience in payments, financial operations, or transaction workflows (FinTech experience 1+ year is a plus).
• Good analytical skills and ability to work with data.
• Strong PC user; confident with Excel and Google Sheets.
• Ability to multitask and stay organized in a fast-paced environment.

• English: Strong Pre-Intermediate or higher.

   

Requirements — Soft Skills

• Attention to detail, accuracy, responsibility, punctuality.
• Customer-first mindset.
• Ownership and reliability.
• Willingness to learn and grow.

• Result-oriented attitude.

   

We Offer

• Open to candidates with minimal experience (full training provided).
• 160 paid vacation hours per year.
• 10 paid sick leave days per year.
• Medical insurance.
• Remote work opportunity.
• Professional education budget.
• Language learning budget.
• Wellness budget (gym membership, sports gear, and related expenses).

CodeGeeks Solutions is a software company led by top-notch experts with over 10 years of experience in product design & software development. We are able to comprehensively cover the needs of our clients and focus on the full cycle of development.

Now we are looking for a Trainee Test Engineer in Lviv to join our team!

Why us?

— we trust our team, love and care that everyone feels as comfortable as possible with their work and our atmosphere
— this work will bring you pleasure: you will be able to develop and acquire new skills, and we will help you with this
— here you will find like-minded people and true friends
— here you will feel happy even with thought that Monday is tomorrow
— we are young, promising and successful :)

We Offer:

• 15 days of annual time off paid + company-wide New Year’s holiday in the last week of the year (5 days)
• 20 days of sick leave paid (5 — 100%, 15 — 50%)
• IT Cluster membership
• Flexible work schedule and remote work options
• Chance to make a real impact and shape the future of our company
• Education compensation
• Clear career map, continued professional development and growth opportunities
• Opportunity to work with a talented and dynamic team of experts
• Internal training and meetups
• Access to corporate learning materials
• High-level compensation and regular performance-based salary and career development reviews
• PE accounting and support
• Work in a comfortable, modern and cozy office in Lviv
• Team buildings & corporate events

• Referral program

   

Requirements:

• Solid understanding of the Fundamental Test Process
• Experience working in Agile/Scrum environments
• Knowledge of VPN protocols and technologies (IPsec, OpenVPN, WireGuard, SSL/TLS VPN)
• Understanding of core networking concepts: OSI model, TCP/IP stack, routing, DNS, firewalls, NAT, and subnetting
• Familiarity with cybersecurity principles and OWASP testing guidelines
• Experience testing network security features: authentication, encryption, access control, and session management
• Web application testing experience and understanding of its specifics
• Proficiency in testing techniques and test design (boundary analysis, equivalence partitioning, exploratory testing)
• Ability to prepare test designs aligned with the defined test approach
• Skilled in defect analysis and writing clear, detailed bug reports with reproduction steps and expected results
• Experience creating, updating, and reviewing requirements, user stories, and QA-related documentation
• API testing experience (REST/gRPC), including security-focused API tests — strong plus
• Familiarity with network testing tools: Wireshark, nmap, curl, Postman, or similar

• Upper Intermediate English level (B2+)

   

Your responsibilities:

• Participating in all aspects of the QA product lifecycle
• Designing and executing test cases for VPN connectivity, tunneling, failover, and security scenarios
• Testing VPN behavior across different network conditions: packet loss, latency, NAT traversal, and split tunneling
• Verifying authentication flows (MFA, certificate-based auth, SSO integration)
• Performing root cause analysis on defects found in test environments
• Validating encryption correctness, data integrity, and session handling
• Estimating, prioritizing, planning, and coordinating testing activities

• Collaborating with developers and security engineers to maintain high product quality

   

Together we will:

• Run the project for our client to build a great product that makes an impact on the client
• Build an excellent team with a friendly atmosphere

• Support your technical and personal growth — we have a dedicated career plan for all roles in our company

   

Our Recruiting process:

• Interview with HR
• Technical Interview with Head of QA Office

If you want to develop professionally in a team of like-minded people and make this world better — we are waiting for your resume!

Job Description

We are looking for experienced full-stack developer with 6–8 years frontend and 3+ years advanced React experience

• React.js,
• Redux/Context API
• Material UI
• Chart.js/D3.js
• REST/GraphQL APIs

Job Responsibilities

Design and implement advanced UX-driven portals, enabling customers to configure and manage services through intuitive interfaces.

• Develop feature-rich React front-end applications.
• Integrate portals with backend services via REST/GraphQL.
• Implement visualizations and dashboards for usage and analytics.
• Ensure maintainable, scalable UI architectures.

Department/Project Description

Our client is a global leader in cloud security, enabling organizations to securely transform their networks and applications for a mobile and cloud-first world. Through its Zero Trust Exchange™ platform, it provides fast, secure, and seamless access to applications, regardless of device, location, or network. Trusted by thousands of enterprises, their products help reduce risk, lower IT costs, and deliver a better user experience by replacing traditional on-premises security with a modern cloud-delivered approach.

You will work on UX-Driven Portal Development focuses on building modern, user-friendly portals that enhance customer experience and simplify service management.

About the Role

We are looking for a proactive QA Automation Engineer with a strong interest in modern AI technologies. This role is ideal for someone who is comfortable working in fast-moving environments, can operate with limited initial specifications, and is eager to leverage AI tools (LLMs and agents) to enhance testing processes.
 

Key Responsibilities

• Design, develop, and maintain automated test solutions
• Contribute to and define test strategies and QA processes
• Use modern AI tools (LLMs, agents) to accelerate QA activities such as:
  • Test design
  • Test script generation
  • Requirements analysis
• Proactively communicate with cross-functional teams
• Work effectively in early-stage environments with evolving requirements

Must-Have Requirements

• Hands-on experience using modern AI tools (LLMs/agents) in QA workflows
• Strong understanding of how to apply agentic capabilities within testing processes
• Solid background in test automation using tools such as Playwright, Selenium, or Cypress
• Ability to work independently without detailed specifications in the initial phase
• Strong initiative and proactive, clear synchronous communication

Nice to Have

• Experience defining or improving test strategies
• Understanding of standard enterprise Software Development Lifecycle (SDLC)
• General familiarity with AI agent platforms or agent-based systems

• By applying for this position, you may join one of the most respected and rapidly growing institutional investors globally. Our client is a professional investment management organization that manages funds to ensure long-term sustainability. The company invests across all major asset classes, including public equity, private equity, real estate, infrastructure, and fixed-income instruments, with offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg, and Mumbai.
  
  The client attracts and selects high-caliber individuals from top-tier institutions worldwide. Joining the team offers the opportunity to work with diverse and inspiring colleagues and approachable leaders, engage in stimulating work within a fast-paced and intellectually challenging environment, and gain accelerated exposure and responsibility. There are also global career development opportunities and the motivation of contributing to an important social purpose grounded in strong principles. The organization maintains a deeply rooted culture centered on integrity, partnership, and high performance.
  
  If you are passionate about performance, value a collegial and collaborative culture, and uphold the highest standards of integrity, this opportunity may be right for you.

• Responsibilities:

  The Technical Lead will oversee the technical strategy and execution of fintech projects, managing a distributed team of Python developers and ensuring seamless delivery on AWS infrastructure. This role merges technical leadership, people management, and client communication, requiring a proactive and empathetic approach to both technology and team development.
  Key Responsibilities
  • Lead and coordinate a remote development team across multiple time zones to deliver high-quality fintech software solutions.
  • Oversee project architecture, development, deployment, and performance optimization using Python and AWS.
  • Ensure robust, scalable, and secure system design aligned with fintech industry standards and compliance requirements.
  • Build and maintain strong client relationships, providing regular progress updates and strategic technical insights.
  • Conduct regular performance reviews, one-on-one check-ins, and mood monitoring to foster engagement and well-being within the team.
  • Mentor engineers, support professional growth, and encourage knowledge sharing across teams.
  • Manage project timelines, risks, and dependencies in accordance with agile principles.
  • Identify and drive improvements in development processes, collaboration practices, and product quality.
  • Collaborate with product managers and business stakeholders to align technical solutions with strategic goals.

• Mandatory Skills Description:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • 8+ years of experience in software engineering with at least 2 years in a technical leadership role.
  • Proven expertise in Python development (Django, FastAPI, Flask, or equivalent).
  • Solid experience with AWS (ECS, Lambda, S3, CloudFormation, RDS or similar services).
  • Previous experience leading distributed or cross-cultural engineering teams.
  • Strong communication skills and ability to manage relationships with both internal and external stakeholders.
  • Demonstrated success delivering fintech systems (e.g., payment gateways, banking APIs, compliance tools).
  • Deep understanding of Agile/Scrum methodologies.
  • Fluent in English (written and spoken).

• Nice-to-Have Skills Description:

  • Knowledge of financial regulations (PSD2, AML/KYC, PCI DSS).
  • Experience with CI/CD pipelines, automated testing, and DevOps practices.
  • Experience with data security, encryption, and financial-grade API design.
  • Passion for innovation, continuous improvement, and building high-performing teams.

• Languages:
  • English: C1 Advanced

We are looking for a Junior QA Engineer with 3-12 months of programming background to join a healthcare project in active 

development.

We are only considering candidates from Lviv

Requirements:

Must have:

• Completed QA courses
• Understanding of how mobile and web applications work
• Experience in writing test documentation (checklists, test cases)
• Intermediate English proficiency (both written and spoken)

Nice to have:

• Healthcare experience or domain knowledge would be a big advantage

Key Responsibilities:

• Perform manual testing of web applications
• Create and maintain test documentation (test cases, checklists)
• Identify, document, and track bugs in the system
• Collaborate closely with developers and the PM to clarify requirements and ensure product quality
• Participate in feature testing and regression testing
• Support testing of both patient and provider portals
• Analyze requirements and contribute to improving testing processes

Project

Customer: Global startup based in the USA

Type: healthcare

Product: A hybrid healthcare platform for preventive cancer screening. The solution includes a B2C patient portal where users can schedule screenings and access their medical records, as well as a B2B provider portal for doctors and healthcare professionals.

Doctors work with patients through the provider portal using tools like SOAP notes, chronological records, and lab results. The system also includes a manager role with limited permissions compared to doctors.

Stage: Active development

Project team: 6 people: 3 Senior Full-stack developers, 1 Junior Full-stack developer, 1 Junior QA, 1 Middle PM

Technical stack: Medplum, Node.js, React, JavaScript, AWS

Work schedule: Full-time working day, full remote is available

Interview stages:

1. Technical test
2. Call with the Recruiter (45 min)
3. Technical interview with PM and QA engineer

Our Benefits:

• Opportunity to improve your skills in manual and automation testing (both mobile and web);
• Work from anywhere (fully remotely or in our office) 
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts

We’re looking for a proactive Employer Branding Specialist to develop and promote TechMagic’s employer brand, helping us attract and retain top talent.

What we expect from you:

• 1–2 years of hands-on experience in employer branding, HR, talent marketing, general marketing, or communications
• Experience working with employer brand or hiring-related channels: career page, LinkedIn, job platforms, or similar
• Experience creating or supporting content: writing posts, preparing texts, reviewing visuals, or coordinating content with others
• Proactive attitude to work, willingness to take ownership, and see tasks through from idea to execution
• Focus on measurable outcomes of employer branding activities (reach, engagement, candidate feedback)
• Ability to manage several tasks at the same time and meet deadlines
• English level: Intermediate strong or higher

What you will do:

• Be responsible for the company’s presence on the candidate market (career page, social media, job platforms, external channels); monitor and adjust our positioning
• Proactively propose, create, and implement new ideas to increase employer brand awareness
• Collaborate closely with the Recruitment team to support hiring for challenging roles
• Manage our social media pages by coordinating with the Content Maker and Designer, approving content and visuals, and publishing final posts with basic performance tracking
• Fully manage volunteering initiatives end-to-end, including idea generation, partner collaboration, execution, and promotion
• Measure the impact of employer branding activities using basic metrics, analytics, and feedback
• Regularly conduct market and competitor research to identify trends and opportunities in employer branding
• Build and manage collaborations with influencers, bloggers, and other relevant partners to strengthen and expand our employer brand presence

Team & collaboration

• You will work closely with HR, Recruitment, and LnD teams
• A part-time Content Maker and a part-time Designer will support content creation and execution

Interview stages: 

1. Call with Recruiter (up to 45 minutes)
2. Test task
3. Interview with HRD and Head of Recruitment and Employer Branding (1 hour)

What we offer

• Opportunity to shape and grow employer branding from a strategic level
• Real ownership and visible impact on hiring and brand perception
• Support from a dedicated Content maker and designer
• Flexible working format and a values-driven environment
• Paid vacations and sick-leaves, additional days-off, relocation bonus
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating 

We are looking for an experienced Middle Project Manager who will lead and deliver projects for our clients. This role requires strong leadership, excellent communication skills, and the ability to drive projects to successful completion while building long-term client relationships. You will also play a key role in mentoring and supporting our Project Management team, ensuring their professional growth and alignment with best practices.

Key Responsibilities

• Lead end-to-end project management for client engagements, ensuring scope, budget, and timelines are met.
• Serve as the main point of contact for clients, fostering strong and transparent communication.
• Manage risks, dependencies, and priorities across multiple projects.
• Report on project progress, deliverables, and key outcomes to stakeholders.
• Drive continuous improvements in project management processes and standards.
• Collaborate closely with internal teams (Developers, Consultants, Business Analysts) to ensure smooth project execution.
• Actively participate in the pre-sales process, driving and delivering high-quality proposals.
• Mentor and guide the Project Management team, providing feedback, support, and sharing best practices.

Requirements

• 4+ years of project management experience in IT or consulting environments.
• Proven experience managing international projects and cross-functional teams.
• Strong client-facing communication and relationship management skills.
• Leadership experience with mentoring or managing other project managers.
• Excellent organizational and problem-solving abilities.
• Polish language: at least B2 (nice to have)
• English language: C1.

Optional

• Previous exposure to Salesforce projects or CRM environments

We Offer

• Highly experienced team with 10+ years in both technology and business
• Challenging, inspiring projects using modern technologies
• Reimbursement of professional Salesforce certifications
• Medical Insurance after the probation period
• Corporate English and German classes
• Professional development plan
• 18 working days paid vacation
• Law agency support through our partner law agency
• Regular performance reviews and a competitive salary
• Flexible working schedule and employee-friendly HR policy
• Delicious coffee from Chehovych Roastery at the Lviv office

Skylum empowers millions of photographers to create incredible images. Our award-winning photo editing software combines AI-powered automation with full creative control. We make editing enjoyable, easy, and accessible for everyone.

 

You’ll join an environment where growth, learning, and creativity are encouraged. Flexible schedules, trust-based workflows, and a supportive team give you everything you need to focus on your best work.

 

🇺🇦 Proudly Ukrainian, Skylum stands with Ukraine through action, regularly supporting organizations that help accelerate our victory.

We are looking for a skilled Photo Retoucher to join our creative flow. You will be working with a wide variety of genres — from breathtaking landscapes and macro shots to street photography, portraits, and wildlife. Your main task will be to deliver high-quality, natural-looking results using Luminar and processing RAW files.

Required experience:
 

• At least 6 months of professional retouching experience
• MacBook with an M1 chip (or newer) is a must for optimal software performance
• Active PE (Individual Entrepreneur Group 3) status is required for contracting
• Deep understanding of RAW processing
• Ability to achieve a specific visual result and, more importantly, clearly describe your workflow step-by-step
• A strong eye for detail and a commitment to natural-looking retouching (avoiding over-processed looks)
  
   

Key responsibilities:

• Process a diverse range of photography: landscapes, street, portraits, macro, nature, and animals
• Work with a pre-agreed monthly volume of photos
• Maintain consistency and high quality across different genres

What to expect when you apply

• An interview with our Talent Acquisition Manager
• Test task to show your skills
• Management interview
• And finally, your job offer!

We are seeking a highly capable Full Stack Engineer with deep experience in Python and React, who thrives on harness engineering—building the automation, testing scaffolding, execution environments, and orchestration layers that allow experimental prototypes to evolve into stable, production-ready MVPs.

This role is ideal for engineers who can fluidly move between backend services, frontend product development, integration tooling, and developer platforms. You’ll help transform early-stage prototypes into systems that are testable, observable, repeatable, and reliable at small-to-medium scale.

At this position, your work directly contributes to rapid experimentation: turning concepts built by the founder into scalable, deployable software.

Key Responsibilities

• Build and maintain full stack applications using Python on the backend and React on the frontend. 
• Design and implement APIs, services, and orchestration layers to support product workflows and internal tooling. 
• Develop harnesses for testing, simulation, validation, execution, and monitoring of complex workflows and agent-based systems. 
• Create reusable frameworks for:
• workflow execution
• automated test runs
• sandboxed environments
• synthetic data generation
• scenario replay
• regression validation
• Build developer-facing tools to improve engineering velocity, reliability, and repeatability. 
• Integrate external APIs, services, and third-party tools into internal platforms.
• Implement logging, tracing, observability, and error handling across systems.
• Collaborate with product, design, and platform stakeholders to turn experimental ideas into scalable technical solutions.
• Help define engineering standards for reliability, maintainability, and deployment readiness.

Required Qualifications

• Hands-on experience building production systems with Python. 
• Hands-on experience building modern frontend applications with React. 
• Experience designing and consuming REST APIs and/or async service architectures.
• Demonstrated experience in harness engineering: building tools for testing, validation, simulation, automation, or execution environments.
• Comfortable working across both application code and engineering infrastructure/tooling.
• Strong understanding of software design, debugging, and performance optimization.
• Experience with relational databases such as PostgreSQL, MySQL, or similar.
• Familiarity with CI/CD pipelines, Git-based workflows, and deployment practices.
• Ability to work independently, move quickly, and make sound engineering tradeoffs.

Preferred Qualifications

• Experience with workflow orchestration, agent-based systems, or automation pipelines.
• Experience with Docker, cloud infrastructure, and containerized environments.
• Familiarity with background job systems, queues, and event-driven architectures.
• Experience building internal platforms, QA tooling, evaluation frameworks, or developer productivity tools.
• Exposure to LLM/AI workflow orchestration, RPA, or test automation systems.
• Experience with observability tools, telemetry, and production monitoring.

What Success Looks Like

• You can ship polished frontend and backend features end-to-end. 
• You can build robust harnesses that make systems easier to test, measure, debug, and scale.
• You improve both product delivery and engineering leverage.
• You help the team move faster by making complex workflows repeatable and reliable.

Ideal Candidate Profile

You are more than a feature engineer; you think in systems and ask:
- How do we test this?
- How do we simulate this?
- How do we validate edge cases?
- How do we make this reproducible?
- How do we instrument this so it can be trusted in production?

You enjoy building the glue, scaffolding, and runtime support that transform experimental ideas into dependable products.  

About the Role:

We're a fast-growing DTC wellness brand operating at multi-seven figures in monthly revenue. We already work with expert partners across bookkeeping, accounting, and financial reporting. We are now hiring a Financial Operations Manager to sit at the center of it all — owning payments, managing operational costs, and ensuring our external partners are delivering accurate, timely work.

WHAT YOU'LL OWN:
 

Payments

–  Process all outgoing payments — contractors, vendors, service providers, and partners

–  Maintain a clear, real-time view of who has been paid, who is pending, and what is upcoming

–  Ensure payments are accurate, on time, and properly documented

–  Handle all payment-related data entry and record keeping
 

OpEx & Cost Management

– Track and calculate operational expenses across the business on an ongoing basis 
– Maintain an up-to-date view of where money is going and flag any cost irregularities 
– Support leadership with clear, accurate cost breakdowns and summaries
 

Partner & Accountant Liaison

– Serve as the primary point of contact for our external bookkeeping and accounting partners 
– Pass all necessary data, invoices, and documentation to the relevant partners on time
– Review their outputs — bookkeeping entries, reports, reconciliations — and verify accuracy 
– Escalate discrepancies or concerns to leadership before they become problems

Cash Flow & Forecasting Oversight

– Monitor cash flow reports produced by our partners and ensure they are accurate – Keep leadership informed on the current financial position of the business
– Review forecasting outputs and flag anything that looks off

WHO WE'RE LOOKING FOR:
 

You are highly organized, reliable, and communicate clearly. You do not need to be a deep finance expert — our partners handle the technical side. What matters most is that you are on top of every payment, every deadline, and every number, and that nothing falls through the cracks.

About the role

We are a fast-growing Payment Service Provider (PSP) working in the high-risk fintech segment.

Right now, we are building a new unified payment platform, consolidating several existing systems into one scalable solution.

We are looking for a Business Analyst who will play a key role at the intersection of business, product, and engineering — translating complex payment processes into clear and actionable specifications.

 What you will do

🔹 Requirements & Documentation

• Gather business requirements from stakeholders (product, risk, compliance, merchants)
• Write clear specifications, user stories, and acceptance criteria
• Model business processes (BPMN 2.0, AS-IS / TO-BE)
• Maintain documentation (Confluence / Notion)

🔹 Payment Processes

• Describe and optimize payment flows:
  • authorization
  • settlement
  • refunds
  • chargebacks
• Analyze transaction routing logic (smart routing, waterfall)
• Support integrations with PSPs and acquirers (REST API)
• Participate in platform consolidation and migration

🔹 Collaboration

• Work closely with Product, Engineering, and QA
• Participate in Agile ceremonies (grooming, planning, demos)
• Align with compliance and risk teams (PCI DSS, AML/KYC)

• Prepare materials for internal teams and merchants

   

 Requirements

🔹 Must-have

• 3+ years as Business Analyst / Systems Analyst
• Experience in fintech / payments / banking
• Strong understanding of payment lifecycle
  (authorization → capture → settlement → reconciliation)
• Experience working with REST APIs (Postman / Swagger)
• BPMN / UML knowledge
• Experience with Agile / Scrum
• Strong English communication skills

🔹 Nice to have

• Experience with PSP / acquiring / PayFac
• Knowledge of ISO 8583 / ISO 20022
• Experience with chargebacks / disputes / rolling reserves

• Experience in platform migration projects

   

What we offer

• Work on a real fintech product in the high-risk domain
• Participation in building a scalable payment platform
• Close collaboration with product and tech teams
• Flexible work format (remote / hybrid)
• Opportunity to influence product decisions
• Professional growth in fintech

Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7.

As a fast-scaling B2B SaaS company, support is one of the most important parts of our business. We want every customer to feel heard, guided, and supported — quickly, clearly, and with a friendly human touch.

You will manage support teams across several countries, build efficient processes, introduce high standards of service quality, and ensure the team is trained, motivated, and set up for success. You’ll also collaborate closely with Product, Sales, and other departments to keep customer feedback moving in the right direction and ensure issues are resolved proactively.

We’re looking for someone who knows how to structure a support organization effectively, set up clear cross-department processes, and continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time. Someone who can build and lead a high-performing, motivated remote team, bring clarity and consistency to daily operations, and create a positive, accountable, service-driven culture.

If you thrive in fast-paced SaaS environments and believe world-class support can be a company’s strongest competitive advantage, you’ll fit right in!

Requirements:

— 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment.
— 2+ years in Customer Support leadership roles within B2B SaaS.
— Proven experience hiring, onboarding, mentoring, and developing customer support team members who together form a well-structured, motivated, and high-performing support organization
— Demonstrated ability to design, document, and implement scalable support processes that ensure consistency as the company grows.
— Experience building or improving support knowledge bases, internal documentation, and training systems.
— Experience managing escalations, including technical issues, high-value accounts, and urgent or sensitive customer situations
— Strong understanding of Intercom or similar support platforms (Zendesk, Freshdesk, Gorgias, Gorgias, etc.).
— Solid experience with HubSpot CRM (or similar) — including integrations with support tools and workflow automation.
— Experience working with AI chatbots, automations, and AI-assisted support flows.
— Proven track record of building and optimizing cross-team processes (especially with Product, Engineering, Sales) that impact customer satisfaction and outcomes.
— Experience of successfully building and maintaining a positive, friendly team culture across a distributed, international support team while holding high standards.
— Strong written and spoken English — able to craft/support replies better than any agent on the team.
— High ownership, proactive mindset, and ability to make decisions under uncertainty.

Responsibilities:

— Lead and manage a multinational customer support team with a user-centric approach and efficiency in mind.
— Develop the long-term vision, SLAs, and OKRs for the Support department, ensuring alignment with Dripify’s overall business and customer retention goals.
— Own, monitor, and report on all critical Support KPIs — including CSAT, First Response Time, Resolution Time, SLA compliance, and operational stability — with continuous improvements to achieve world-class performance.
— Lead the hiring, onboarding, mentoring, and professional development of support agents across multiple geographies, building a positive, motivated, and high-performing team culture.
— Oversee onboarding programs for new support agents to ensure rapid productivity and strong understanding of the product, tone of voice, workflows, and expectations.
— Design, roll out, and manage a robust QA framework to ensure reply quality, tone consistency, and adherence to Dripify’s communication standards across the entire team.
— Own the continuous education of the support team, ensuring agents remain fully updated on new product features, industry changes, and competitor positioning.
— Proactively identify and lead initiatives that improve support workflows, automate repetitive tasks, reduce agent handling time, and boosts overall operational efficiency.
— Lead the strategy for optimizing the AI chatbot, knowledge base, and self-service documentation to maximize First Contact Resolution (FCR) and reduce low-value or repetitive ticket volume.
— Own and optimize the support tech stack, including Intercom (or equivalent), HubSpot integrations, automation workflows, macros, and internal tools.
— Act as the operational bridge between Support and other teams, ensuring customer insights, product feedback, bugs, feature requests, and recurring issues are captured, structured, and communicated clearly.
— Partner with Product and Engineering teams to prioritize improvements based on customer impact and recurring support trends.
— Collaborate with Sales and Success teams to ensure high-value customers receive timely guidance, appropriate escalation, and a smooth, positive experience.
— Create and execute clear internal and external communication protocols during system outages, platform-wide issues, and security-related incidents to ensure transparency and quick resolution.

Would be a plus:

— Background in email automation, CRM, or LinkedIn outreach tools.
— Familiarity with LinkedIn / Email automation
— Basic understanding of automation tools (Zapier, Make, SQL, or workflow builders).

Here is what we offer:

— 100% remote position, providing flexibility and work-life balance.
— Competitive salary reflecting your skills and expertise.
— 24 days of paid vacation per year to recharge and relax.
— 10 days of paid sick leave.
— Educational opportunities.
— Compensation budget for medical and hobby/sport expenses.
— Generous budget for birthdays and anniversaries.
— Online and offline team events.
— A collaborative and innovative work environment with passionate team members.

Hiring process:

✅Intro call with HR Generalist (45-60min) — ✅ Test assignment — ✅Interview with Head of Product & Operations and CEO — ✅Reference check — ✅Offer

About the role

We are looking for a Senior Data Engineer / Data Analyst to become a key link between data and product decisions. You will work with transactional data from a payment platform, build reliable analytics infrastructure, and turn raw data into business insights for C-level and the product team. This role combines deep technical data work (pipelines, DWH, modeling) with product analytics (approval rate,
fraud patterns, A/B tests). The ideal candidate is equally comfortable writing optimized SQL queries and explaining complex patterns to a non-technical audience.

This role combines:

• data engineering (DWH, pipelines, modeling)

• product analytics (metrics, A/B tests, fraud patterns)

   

What you will do

🔹 Data Engineering

• Build and maintain DWH for transactional data
• Develop ETL/ELT pipelines (dbt / Airflow / scripts)
• Design data models (fact/dimension tables)
• Ensure data quality, monitoring, and performance optimization

🔹 Product & Business Analytics

• Analyze key metrics:
  • Approval / Decline Rate
  • Chargebacks / Refunds
  • Fraud patterns
  • PSP performance
• Build dashboards (Metabase / Tableau / etc.)
• Run A/B tests and analyze product changes
• Deliver insights to product and leadership

🔹 Routing & Fraud Analytics

• Analyze routing efficiency
• Identify fraud patterns (velocity, geo, BIN)
• Propose improvements for routing logic

🔹 Collaboration

• Translate business needs into data solutions
• Communicate insights clearly to non-technical teams

• Proactively identify anomalies and opportunities

   

Requirements

🔹 Must-have

• Strong SQL (complex queries, optimization)
• Experience with PostgreSQL / ClickHouse / BigQuery
• Python for analytics (pandas, numpy)
• Experience with dbt / Airflow (or similar tools)
• Experience with BI tools (Metabase, Tableau, etc.)
• Understanding of A/B testing and statistics
• 3+ years in Data Analyst / Data Engineer role
• Experience with transactional / financial data

🔹 Nice to have

• Experience in fintech / PSP / acquiring
• Fraud analytics experience
• Kafka / streaming
• Understanding of PCI DSS / GDPR

What we offer

• Work with real transactional data from a payment platform — challenging and rewarding
• Direct influence on product decisions through data
• Modern stack: ClickHouse / BigQuery, dbt, Python, Airflow
• C-level access — your insights go directly to leadership
• Flexible work format: Remote / Hybrid
• Competitive compensation + salary review every 12 months
• Budget for education and conferences (Data Engineering, Payments)
• A team with deep fintech and high-risk vertical experience