Jobs at Djinni

Are you an experienced lead generator with a passion for connecting with clients and growing business opportunities?

The Time2Launch team is seeking a skilled and motivated Upwork Lead Generation Specialist to join our team and drive our client acquisition efforts on Upwork. In this role, you’ll play a crucial part in supporting our Sales team by driving the lead generation process, managing communication, coordinating schedules, and assisting with proposal preparation.

You’ll collaborate closely with both our Sales and Technical teams to ensure a seamless client acquisition process, from identifying relevant opportunities to qualifying leads and preparing them for further communication with our team.

Requirements

• Minimum 1 year of experience in lead generation or business development on Upwork, with a proven track record of successful client acquisition
• English proficiency: B2 level or higher - strong written communication skills are essential
• Solid understanding of Upwork's platform, including client research, opportunity identification, engagement strategies, and proposal crafting
• Ability to analyze job descriptions and identify projects relevant to our services
• Experience creating personalized proposals tailored to specific client needs
• Strong organizational skills and attention to detail
• Ability to manage multiple leads, conversations, and follow-ups simultaneously
• Understanding of software development, AI, mobile development, automation, or IT services will be considered a strong advantage
• Willingness to grow - we are looking for someone open to learning, developing their skills, testing new approaches, and taking on new challenges

Responsibilities

• Proactively search and identify potential clients and relevant projects on Upwork that align with Time2Launch's services
• Research potential clients, their businesses, project requirements, and technical needs
• Engage with potential clients and initiate relevant conversations
• Create compelling and personalized Upwork proposals tailored to each client's needs and requirements
• Track and manage leads throughout the acquisition process
• Ensure timely follow-ups and maintain effective communication with prospects
• Qualify leads and identify opportunities with strong business potential
• Coordinate schedules and assist in preparing prospects for calls with the Sales team
• Track lead-generation performance and key KPIs
• Analyze results and continuously improve lead-generation and proposal strategies

What We Offer

• Competitive salary based on experience and performance
• Performance-based bonuses linked to lead-generation and sales KPIs
• Opportunity to work with an international AI & Software Engineering company
• Direct collaboration with experienced Sales, Business Development, and Technical teams
• Exposure to international B2B clients and complex technology projects
• Opportunity to develop expertise in AI, automation, software engineering, and technology sales
• Long-term career development and professional growth opportunities

How to Apply

Please send us a message with a brief introduction, detailing your experience in Upwork lead generation, and share specific examples or achievements from your previous roles.

Please include:

• How long you have been working with Upwork
• Examples of clients or projects you successfully acquired
• Your experience with proposal writing and client communication
• Key results or performance metrics, if available
• Why you are interested in joining Time2Launch
• How you see yourself growing within the team

We are particularly interested in candidates who can demonstrate real, measurable results rather than simply describe their previous responsibilities.

Data Science UA is a service company with extensive experience and expertise in Data Science and AI. Our story began in 2016 with the first Data Science UA conference, which laid the foundation for our further development. Over the past 9 years, we have built the largest Data Science community in Eastern Europe.
 

About the client:

Our client started its business in 1996 by manufacturing metal and glass architectural structures. Today, the company is a high-tech manufacturing complex that designs and produces turnstiles, road blockers, bollards, fire-rated doors, gates, and hatches.

The company has international offices in Kyiv, London, and Dubai, as well as 23 official brand representatives worldwide. Its products have been used in 30,000+ projects across more than 100 countries.
 

About the role:

We are looking for a Logistics Manager to join the team at the company's office in Bortnychi, Kyiv.
 

Requirements:

• 1–2+ years of experience in a similar logistics role;
• English — B2 level;
• Understanding of key logistics processes and Incoterms rules.
   

Responsibilities:

• Organizing and coordinating domestic and international freight transportation, including road, sea, and air shipments;
• Finding new carriers, maintaining relationships with existing partners, and managing the carrier database;
• Monitoring deliveries at all stages and promptly resolving any issues that arise during transportation;
• Managing logistics documentation, including checking and preparing shipping documents, CMRs, invoices, packing lists, and contracts;
• Optimizing logistics costs and developing the most efficient transportation routes.
   

What the company offers:

• Potential career growth opportunities;
• Free company shuttle from Kharkivska metro station (the company is located in Bortnychi, Kyiv);
• Free gym;
• Affordable meals, partially covered by the company;
• Accommodation may be available through the company.

About Wild Fields™
Wild Fields is a Malta-based studio with deep Ukrainian roots. Founded by industry veteran Daniel Poludyonny, the studio brings together a seasoned team that’s been making games together for years at N-iX Games. Previously, the team worked on multiple games for Paradox, Supermassive Games, and Netflix, and self-published their first game, Speed Crew, in 2024.
 

About the project
A “roguelite” real time strategy game with city-building elements and immersive bits, in which you must manage a floating city on an ever-changing alien ocean. If you are excited about the opportunity to collaborate and grow among passionate experts — we invite you to our team!
 

Requirements:

• Proven experience as a Sci-Fi writer with work examples
• Design story and narrative-driven content in a productive and resultative fashion
• Creating and maintaining design documentation to communicate changes to the team
• Forward-thinking and anticipating the game's needs with a high degree of self-motivation and initiative
• Desire and ability to support Game Design team and Game Director in defining systems and structures to improve the game experience throughout the entire game, not just in the story/narrative area
• Written English (at least C1)
   

Responsibilities:

• Write the core narrative, lore, and world-building for the game
• Design and write dialogue
• Work closely with the Game Design team and the Game Director to integrate the storyline into the core game systems
• Playtest narrative content regularly
• Own and maintain narrative design documentation
   

Good to have:

• At least one shipped commercial game title is a huge plus
• Experience with Unreal Engine
• Great communication skills and a positive, can-do attitude
• Familiarity with the hard sci-fi genre, and narrative strategy games
• A portfolio containing examples of narrative work and examples of style variety is a plus
   

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers

Your Role

As a Junior Project Manager, you will support project delivery, coordinate tasks with the team, and gradually take ownership of project activities while learning from experienced PMs.

This role is ideal for someone eager to build practical project management skills and grow into a full Project Manager position.
 

Key Responsibilities

• Support planning and coordination of multiple projects
• Assist in communication with international clients under mentor guidance
• Gather and document project requirements
• Maintain tasks and project documentation in ClickUp
• Track deadlines, progress, and dependencies
• Participate in Agile ceremonies
• Prepare project status updates and reports
• Support project kick-offs, handovers, and project closure
• Escalate risks and blockers when needed
• Learn and apply Agile and SDLC practices
   

Required Skills & Expectations

• Strong organizational skills and attention to detail
• Eagerness to learn and adapt quickly
• Basic understanding of software development
• Interest in project management and IT
• Good communication and teamwork skills
• Sense of responsibility and ownership
• Ability to manage multiple tasks and priorities
• Commercial experience is a plus, but motivation and willingness to learn matter most
   

Nice to Have

• Knowledge of Agile or Scrum
• Experience with ClickUp or similar tools
• Basic understanding of SaaS or e-commerce
• Experience with AI tools (ChatGPT, automation tools, etc.)
   

What We Offer

• Mentorship from experienced Project Managers
• Clear career growth to Junior/Middle PM
• Hands-on experience with international clients
• Remote work and flexible schedule
• 24 paid vacation days per year
• Full accounting support for FOP with tax coverage
   

Why Join Solomono

At Solomono, you'll work on real projects, learn from experienced professionals, and grow your project management career in a supportive product company.

Ready to start your PM journey? We'd love to meet you.

Ukraine-based role

Stormotion is a React Native-focused agency. We build mobile products in IoT/BLE, EV & Mobility, Fitness, and HealthTech/Mental Wellbeing. Small teams, direct client communication.

Growth path
Start as a React Native developer. Over time you can add React (web) and grow to Full Stack with Hasura + PostgreSQL + Nest.js.

What you’ll do

• Build and ship React Native apps (TypeScript)
• Turn product goals into working solutions (not just “implement tickets”)
• Keep releases stable - test key flows in real conditions
• Make scope/architecture decisions that won’t block future scaling
• Code reviews, mentoring, workshops (everyone teaches, everyone learns)
• Join client calls: clarify requirements, explain trade-offs, drive discussions
   

Must have

• 1+ year commercial React Native experience
• Strong TypeScript
• Hooks + Context
• State management (Redux / MobX or similar)
• API integration (fetch / axios or similar)
• Spoken English Intermediate+: confident on calls, not only in chat
• Tech education (Computer Science, IT, Cybersecurity, etc)
   

Nice to have

• GraphQL (Apollo Client / Relay / urql)
• Push notifications
• Firebase (Cloud Messaging, Analytics, Firestore, Storage, Authentication, Functions)
• React Navigation
• ESLint / Prettier
• Testing (TDD / Jest / Detox)
• CI/CD (Fastlane / GitLab CI/CD / GitHub Actions)
• Reanimated 3 / React Native Skia
• BLE integrations (react-native-ble-plx or similar)
• Ramda / Lodash / fp-ts or other FP libraries
   

Benefits

• 24 paid vacation days + 10 paid recharge days
• Birthday day-off + Donor day-off
• Remote-first, office option in Dnipro
• Professional study compensation (courses/meetups/webinars)
• Sport & Streamings budgets
• Assistance with taxation PE documentation

Growth Manager | iGaming | Canada, Australia & New Zealand

We are developing a new iGaming project for Canada, Australia and New Zealand and are looking for a Growth Manager to help build and improve our growth channels, with a focus on affiliate partnerships and acquisition performance.

What you’ll do:
• Support growth across Canada, Australia and New Zealand.
• Identify and develop partnerships with affiliates, SEO partners, media owners and traffic providers.
• Help structure and manage CPA, Revenue Share and hybrid deals.
• Track channel performance and identify opportunities to improve traffic quality and conversion.
• Coordinate growth initiatives with marketing and product teams.
• Test and optimize approaches to acquiring and engaging players across the target markets.
• Build partner relationships and contribute to the development of the affiliate channel.

What we’re looking for:
• Experience in growth, acquisition or affiliate marketing within iGaming.
• Familiarity with Canada, Australia and New Zealand or other Tier 1 markets.
• Experience working with affiliates or external traffic providers.
• Understanding of CPA, Revenue Share and hybrid commercial models.
• Confidence using performance data to assess and improve growth activity.
• A hands-on approach and ability to work in a developing project environment.

If you have iGaming growth or acquisition experience and want to help develop a new project in these markets, we’d be glad to hear from you.

Head of Acquisition | iGaming | Canada, Australia & New Zealand

We are launching a new iGaming project focused on Canada, Australia and New Zealand. We are looking for a Head of Acquisition to shape and lead the player acquisition strategy across these markets.

What you’ll do:
• Develop the acquisition strategy for Canada, Australia and New Zealand.
• Build and scale acquisition channels, with a strong focus on affiliate partnerships.
• Source and develop relationships with affiliates, SEO partners, media owners and traffic providers.
• Negotiate and manage CPA, Revenue Share and hybrid commercial models.
• Identify opportunities to improve acquisition efficiency, traffic quality and conversion.
• Work with marketing and product teams to support growth in each market.
• Monitor channel performance and use data to guide investment and optimization decisions.

What we’re looking for:
• Strong player acquisition experience in iGaming.
• Knowledge of Tier 1 markets, especially Canada, Australia and New Zealand.
• Experience growing affiliate acquisition and working with external traffic partners.
• Understanding of CPA, Revenue Share and hybrid models.
• A data-driven approach to evaluating acquisition performance.
• Experience creating and scaling acquisition strategies in a new or growing business.

If you have led iGaming acquisition and know how to grow in these markets, we’d be happy to connect.

Head of Affiliates | iGaming | Canada, Australia & New Zealand

We are building a new iGaming project focused on Canada, Australia and New Zealand, and are looking for a Head of Affiliates to establish and grow our affiliate channel.

What you’ll do:
• Build the affiliate strategy for the target markets.
• Identify and develop partnerships with affiliates, SEO partners, media owners and other traffic providers.
• Negotiate and manage CPA, Revenue Share and hybrid deals.
• Build a strong partner pipeline and maintain long-term relationships with key affiliates.
• Work with marketing and product teams to align partner activity with business goals.
• Track partner performance and optimize the channel based on traffic quality and results.

What we’re looking for:
• Proven affiliate marketing experience in iGaming.
• Knowledge of Canada, Australia and New Zealand markets.
• An existing network of relevant affiliate partners and traffic providers.
• Experience negotiating CPA, Revenue Share and hybrid deals.
• Ability to build an affiliate function and strategy from the ground up.
• Strong commercial, negotiation and relationship-building skills.

If you have the experience and network to build an affiliate channel in these markets, we’d be glad to hear from you.

DELIFOOD is a technology company developing digital services and tools for the food delivery and restaurant industry.

We’re looking for an experienced Product Manager / Product Owner with a strong understanding of the food tech and restaurant industry, who will work closely with business stakeholders and the development team to transform business needs into clear, practical product solutions.

Responsibilities

• Work closely with business stakeholders to understand business needs, problems, goals, and priorities;
• Analyze business requests and translate them into product solutions and initiatives;
• Define solution concepts, scope, MVP, and priorities;
• Create and manage Epics, Features, and User Stories;
• Own and prioritize the product backlog;
• Define and refine functional requirements, user flows, and business logic at the required level of detail;
• Collaborate with the development team throughout solution design and implementation;
• Make product decisions and manage scope changes during development;

• Drive initiatives from business need to production release.

   

Requirements

• 5+ years of experience as a Product Manager, Product Owner, or in a similar product role;
• Strong practical experience in food tech, food delivery, restaurant technology or restaurant operations;
• Good understanding of key restaurant and food delivery processes: order lifecycle, menu management, pricing, promotions, payments, delivery, and restaurant operations;
• Experience working directly with business stakeholders and development teams;
• Ability to identify the actual business problem behind stakeholder requests and translate it into a practical product solution;
• Experience defining scope, MVP, and priorities;
• Experience managing product backlogs and working with Epics, Features, and User Stories;
• Experience collecting and refining functional requirements;
• Good understanding of REST / GraphQL APIs and system integrations;
• Understanding of web and mobile product development;
• Experience working in Agile / Scrum environments;
• English — Advanced technical, Upper Intermediate daily.

Nice to have

• Experience with POS, KDS, restaurant management systems, delivery platforms, or aggregators;
• Experience working with WordPress / WooCommerce-based products;
• Understanding of marketplace and e-commerce business models;
• Experience working with product metrics, analytics, and KPIs;
• Experience with products involving multiple external and internal integrations;

• Experience in Project Management or Delivery Management.

   

We Offer

• Fully remote work with a flexible schedule;
• Stable compensation in USD;
• Minimal bureaucracy and direct communication with decision-makers;
• Real influence on product and business decisions;
• Opportunity to work on scalable, real-world products in food tech.

Responsibilities

• Market data: ingest vendor feeds, normalize instruments and symbology, and fan out to web and mobile clients over WebSockets (subscription management, snapshot + delta, conflation and throttling, slow-consumer handling, reconnect and resync); enforce entitlements (real-time vs. delayed, professional vs. non-professional).
• Order management: build the integration layer on top of the clearing firm's REST and FIX APIs — order gateway (validation, pre-trade checks, idempotent submission), order state driven by provider events, positions, realized and unrealized P&L, reconciliation against snapshots and the ledger.
• Reliable ingestion of provider webhooks and event streams: signature verification, deduplication, out-of-order handling, gap detection, replay.
• Authentication and session management, account lifecycle, entitlements, and billing hooks.
• Identify gaps in vendor APIs and propose solutions (build, work around, or escalate to the vendor). Design for graceful degradation when upstream feeds are unavailable.

Requirements

• 5+ years of backend development with a focus on distributed, event-driven systems; 3+ in Node.js / TypeScript, including the runtime under load (event loop, stream backpressure, memory/GC, scaling stateful connections).
• Has built and operated a high fan-out real-time system serving many concurrent clients and can describe it in numbers (connections, messages per second, p99 latency).
• Practical understanding of message ordering, duplicate delivery, idempotency, retries, backpressure, replay, and failure recovery.
• Experience running production systems that handle financial transactions; experience with monitoring, structured logging, tracing, and incident investigation.
• Experience with AWS (containers, IAM, managed messaging/streaming) and Redis; infrastructure-as-code.
• Strong automated-testing practices (unit, integration, end-to-end).
• Occasional traveling to the USA might be needed. 

Nice to have

• Brokerage, clearing, custody, or market-data provider integrations; knowledge of equity and options order lifecycles (submission, partial fills, cancel/replace, rejection).
• FIX, financial instrument symbology, exchange connectivity.
• PostgreSQL, Redis, and a time-series or analytical store.
• Systems handling monetary values, audit trails, reconciliation, regulatory requirements.
• Futures, crypto, or prediction-market platforms.

Responsibilities

• Build and maintain the trading application in React Native / Expo with TypeScript: onboarding and identity verification, funding, watchlists, quotes and charts, order entry, positions and P&L, options chains.
• Consume streaming market data over WebSockets: subscription management, reconnect and resynchronization, smooth rendering under high-frequency updates.
• Implement authentication (MFA, biometric unlock), secure token storage, deep linking, push notifications, and third-party SDK integrations (bank linking, identity verification).
• Work with the product designer and backend engineers on feature design and delivery.
• Own builds, store submissions, over-the-air updates, and App Store / Google Play releases; monitor crashes and performance in production.

Requirements

• 5+ years of mobile development; 3+ years with React Native, including at least one consumer app shipped to both stores.
• Strong TypeScript and modern React; experience with Expo tooling (routing, builds, config plugins).
• Experience building real-time, high-frequency mobile interfaces; practical understanding of React Native performance (rendering, JS/UI threads, memory, list virtualization).
• Experience implementing OAuth/MFA/biometrics and integrating native SDKs.
• Solid automated-testing and production-monitoring practices.
• Comfortable making product decisions in a small team without detailed specifications.
• Occasional traveling to the USA might be needed

Nice to have

• Trading or brokerage applications, order books, financial order types.
• Charting libraries, animation/gesture and rendering libraries, E2E mobile test frameworks.
• Native iOS or Android experience (Swift or Kotlin).

We are looking for a Principal Backend & Data Architect to own the architecture of a complex data-intensive product from the ground up.

This is a hands-on technical leadership role for someone who has designed production-grade platforms where data modelling, versioning, traceability, permissions and long-term architectural decisions are critical.

What you will own

• Core backend and data architecture
• Domain and data modelling
• Versioned and temporal data structures
• Data provenance, lineage and historical recomputation
• Multi-tenant architecture and data isolation
• Permission models including RBAC / ABAC
• Auditability and traceability
• Computation and semantic layers
• Technical standards and architecture documentation
• Technical leadership and review of backend implementation

What we are looking for

• 8+ years of backend/software engineering experience
• Proven experience architecting complex, data-heavy production systems
• Excellent system design and data modelling skills
• Strong PostgreSQL / SQL expertise
• Experience with distributed systems, queues, background processing and APIs
• Experience with temporal, versioned or event-driven architectures
• Strong understanding of multi-tenancy, authorization and data security
• Ability to make architecture decisions and remain hands-on during implementation
• Experience leading senior engineers technically

Strong advantage

Experience with regulated or sensitive data, healthcare, fintech, insurance, IoT, analytics or decision-support platforms.

This is not a pure management or solution-architecture role. We are looking for someone who can design the foundation, challenge assumptions and stay close to implementation.

Meet the YozmaTech

YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us.

Our client is a CX AI platform that enables enterprises to deliver intelligent, automated, and personalized customer experiences across all digital channels. Powered by advanced AI, large language models, and real-time decisioning, the client transforms customer interactions into proactive, context-aware journeys-boosting efficiency, empowering agents, and driving measurable business outcomes at enterprise scale.
As a Data Engineer, you will play a key role in designing, building, and maintaining the data infrastructure that powers our products and drives business insights. This is an opportunity to join a fast-moving, innovation-driven team where your work will directly impact how we leverage data to serve global enterprises.

Key Requirements:
🔹4+ years of experience as a data engineer or similar role;
🔹Expert-level proficiency in SQL (complex queries, performance tuning, database design);
🔹Strong proficiency in Python for data processing and automation;
🔹Solid understanding of data modeling, data warehousing concepts, and ETL/ELT methodologies;
🔹Strong problem-solving skills, attention to detail, and ability to work independently.
🔹English – Upper-Intermediate or higher.

Will be plus:
🔹Experience with cloud data platforms (AWS Redshift, Azure Synapse, Google BigQuery, or Snowflake);
🔹Familiarity with data orchestration tools (Airflow, dbt, Luigi, or similar);

🔹Experience with Tableau;
🔹Background in working with large-scale datasets and big data technologies.

What you will do:
🔹Design, build, and maintain scalable data pipelines and ETL/ELT processes.
🔹Develop and optimize complex SQL queries, stored procedures, and database structures.
🔹Create and manage data models, data warehouses, and data lakes.
🔹Ensure data quality, integrity, and availability across systems.
🔹Collaborate with analytics, product, and engineering teams to support data-driven decisions.
🔹Monitor and troubleshoot data pipeline performance and reliability.
🔹Document data architecture, processes, and best practices.

Interview stages:
🔹 HR Interview;
🔹 Technical Interview;
​​​​​​​🔹 Technical Interview;
🔹 Reference Check;
🔹 Offer.

Why Join Us?

At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters.

From day one, you’ll get:
🔹 Direct access to clients and meaningful products;
🔹 Flexibility to work remotely or from our offices;
🔹 A-team colleagues and a zero-bureaucracy culture;
🔹 Opportunities to grow, lead, and make your mark.

After you apply

We’ll keep it respectful, clear, and personal from start to offer.
You’ll always know what project you’re joining – and how you can grow with us.

Everyone’s welcome

Diversity makes us better. We create a space where you can thrive as you are.

Ready to build something meaningful?

Let’s talk. Your next big adventure might just start here.

We are looking for a PPC Manager to own paid acquisition across the full funnel - from generating high-intent leads to driving SQLs and closed deals.

The main focus is ArboStar, our B2B vertical SaaS platform for the tree care and arboriculture industry. You will also support Tree Doctors, our B2C tree care partner in Canada, with local paid acquisition campaigns.

This is a hands-on individual contributor role reporting to the Marketing Director. You will manage paid media budgets directly, work daily in ad platforms, analyze performance, and own campaign optimization end-to-end.
 

Key Responsibilities

• Manage PPC campaigns across Google Ads, Meta Ads, LinkedIn Ads, Bing Ads, and platforms such as Capterra.
• Own campaign setup, targeting, budgets, bidding, optimization, and scaling.
• Track and optimize the full funnel from lead → MQL → SQL → closed deal.
• Work with GA4, Google Tag Manager, CRM data, and offline conversion tracking.
• Analyze campaign performance and turn data into actionable decisions.
• Run A/B tests and contribute to landing page optimization and CRO.
• Continuously improve lead quality, acquisition efficiency, and pipeline generated from paid media.
   

Requirements

• 3+ years of hands-on PPC experience, preferably in B2B SaaS.
• Strong experience with Google Ads, Meta Ads, LinkedIn Ads, and Bing Ads.
• Experience with GA4, GTM, offline conversions, and CRM data.
• Strong understanding of MQL → SQL conversion and full-funnel performance.
• Experience with CRO, landing page optimization, and A/B testing.
• Strong analytical skills and data-driven approach.
• English B2+.
• Self-directed, accountable, and comfortable owning performance end-to-end.
   

Nice to Have

• Experience in vertical SaaS.
• ABM or enterprise paid acquisition experience.
• International or multi-language campaigns.
• Experience with local-service/B2C lead generation.

What We Offer

• Fully remote work;
• Work time from: 4:00 PM to 12:00 AM Kyiv time (4 hours)
• An opportunity to significantly influence the direction of the company;
• Steep learning curve and personal growth opportunities;
• Access to courses and training;
• Corporate English language training;
• 10 days paid vacation;
• Competitive salary;
• Work in a green industry.

Hi there! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Head of VIP to join our VIP team.
 
🧲 About the role
 
M5Team is a company of professionals that provides its clients with the highest level of customer service and the best sales solutions.
Our website is https://m5team.net/ .
 
Our values
 

• Lead from Within: We grow through trust, support, and knowledge sharing. We invest in our people to shape future leaders from the inside.
• Growth Mindset: A drive to act, experiment, and learn from mistakes. We value initiative and fast decision-making over rigid processes.
• Product Ownership: Personal accountability for user impact. Every role shapes the final product, so we treat our work as our own.

As we continue to grow, we're looking for a Head of VIP who can take full ownership of our VIP segment, build effective player management processes, and drive both player loyalty and business results.
In this role, you'll lead the VIP team, develop personalized player experiences and bonus programs, analyze player behavior, and identify opportunities to increase engagement, retention, and profitability across the high-value player segment.
We're looking for someone with strong iGaming VIP expertise, a deep understanding of player behavior, and a hands-on leadership approach who can turn player insights into effective strategies and measurable business results.

What we're looking for:
 

• 2+ years of experience as a Head of VIP or in a similar leadership role within iGaming, Forex, or Crypto
• Proven experience working with VIP players in gambling, preferably across Tier 1 markets
• Strong understanding of player motivation and behavior, with the ability to turn insights into actionable strategies
• Strong analytical skills and experience working with player data to identify trends and growth opportunities
• Ability to build strong relationships with VIP players and effectively communicate the value of the brand
• Experience creating personalized offers and tailored experiences for high-value players
• Experience developing and managing bonus programs aligned with business goals
• Experience establishing QA standards and monitoring the quality of VIP team processes
• Strong leadership skills with experience managing, developing, and motivating a team
• English — B2+ level

Will be a plus:
 

• Experience working with Livechat and Helpdesk
• Understanding of loyalty programs and retention strategies
• Experience with CRM systems and tools for managing and segmenting the customer base

What you'll do:
 

• VIP Strategy & Operations: Develop and implement effective VIP player management processes to ensure a high-quality and efficient player experience
• Business Performance: Own financial targets for the VIP segment, balancing player value, profitability, and long-term growth
• Team Leadership: Lead, mentor, and develop the VIP team, setting clear objectives and KPIs aligned with business goals
• VIP Programs: Develop and execute personalized bonus and engagement programs for VIP players
• Player Insights: Analyze player behavior and trends to identify opportunities for personalized engagement, retention, and improved service
• Quality Management: Ensure high standards of service and consistency across VIP team processes

🧲 What we offer:
 

• Flexible work format. Office in Kyiv or remote — your choice.
• Flexible working hours.
• Learning and development. We cover 50% of individual courses, training, and language programs, and 100% of team courses.
• Legal support. Free consultations with our lawyers + 50% discount on legal services.
• Health insurance.
• Regular salary reviews.
• Team building and events in Ukraine and abroad.

Last but not least, we value ownership over bureaucracy. We believe in clear communication, fast decision-making, and a culture where people can make an impact, develop their teams, and grow together with the company.

Are you ready to take ownership of the VIP segment and turn player relationships into measurable business results? Show us your CV and let's make it a match! 🐾