Jobs at Djinni

We're looking to fill a new role of Loan Processor Assistant for UnrealFi. This will be a full-time position. The schedule is somewhat flexible, but most of the tasks will be received in the US timezone (CST)

The responsibilities for this role are:

1. Receiving tasks from Loan Processors throughout the loan

2. Completing the aforementioned tasks (Like ordering Title Commitment from the Title company, requesting HOI from the insurance agent, finding the contacts, disclosing the loan using the lender portal, etc.) using the manual (SOP) document. The tasks are rather unique, so we'll be onboarding the person on how to deal with them.

3. Communicating status and following up on requests via email

The main requirements would be:

1. B2-C1 English

2. Attention to detail

3. Experience using Excel (or Google Sheets), Microsoft Suite, and Adobe

4. Willingness to learn and adapt

5. Slack proficiency is a plus

6. Any prior customer support experience (especially in the US) is a huge plus, but not critical.

Our client is a product company building AI agents and digital employees for modern businesses. Our agents take over repetitive operations, research, coordination, and reporting — so teams can focus on creative and strategic work.

We're assembling our core team and looking for a Growth Hacker who will build the marketing machine from scratch: from strategy to paying customers.

What you'll do

Strategy & positioning: define and sharpen value propositions for different segments (founders, C-level, operations, SMB, mid-market), segment the market by industry and company size, build 3-month and 12-month growth plans focused on fast learning cycles rather than big one-shot campaigns.

Growth experiments & hypothesis validation: turn product ideas into clear testable hypotheses (audience, problem, promise, offer, channel, metric), run A/B tests on landing pages, pricing, trials, and onboarding flows, quickly spin up micro-MVPs for new agent types and verticals, and feed structured insights back to the product team.

Omnichannel funnels & performance marketing: own end-to-end funnels across paid ads (Meta, Google, LinkedIn, TikTok), organic content (LinkedIn, X, YouTube, blog, communities), email automation, partnerships, and in-product funnels. Track CAC, LTV, ROMI, and payback period — and reallocate budget based on real data, not gut feeling.

Content & creatives: create or commission high-converting assets — ads, videos, carousels, landing pages, one-pagers — and build a content plan around use cases, case studies, and AI agent demos.

Sales & product collaboration: align with the founding team and sales on ICP and qualification rules, prepare sales enablement materials (decks, battle cards, ROI calculators), and bring market signals back into the product roadmap.

You're a great fit if you

• Have hands-on experience in B2B and/or B2C growth marketing, ideally in SaaS or tech products
• Combine strategic thinking with execution — you run campaigns yourself and know how to read the numbers
• Think in experiments: hypothesis → test → insight → next step
• Can work closely with technical teams and translate market signals into product language

• Are genuinely excited about AI and know how to sell complex technology in a simple, compelling way

   

We offer

• Direct collaboration with the founding team and real influence on product direction
• A budget to run experiments from day one
• Full ownership of growth strategy and channels
• Flexible remote work

About Us

We are a modern defense-sector manufacturing company building high-tech solutions with real strategic impact. Our work is grounded in engineering excellence, rigorous quality standards, and a systematic approach to development. We operate on principles of responsibility, precision, confidentiality, and teamwork — and we invest continuously in technology and production modernization so every specialist sees the direct result of their contribution.

Role Purpose

Support the full engineering cycle across research, development, and product improvement. The role bridges technical expertise, requirements analysis, and component-level work to deliver efficient, reliable, and competitive solutions.

Responsibilities

Component Selection

• Select components based on required technical parameters and mission constraints

Firmware Development & Adaptation

• Build firmware from source for specific camera chipsets; disable unused modules to reduce load and improve boot time
• Configure H.264/H.265 video encoder parameters for optimal balance of image quality, bitrate (radio/fiber transmission), and minimal latency — critical for FPV applications
• Configure, modify, and maintain flight controller firmware (Betaflight, ArduPilot) per hardware and mission requirements
• Write low-level MCU code; manage peripheral devices (sensors, ESCs, radio receivers)
• Optimize system performance to ensure minimal latency and high update rates for precise control

Integration

• Develop or implement bidirectional communication between devices and the flight controller (UART, SPI) for telemetry and OSD data overlay
• Program logic to embed FC data (battery voltage, flight mode, RSSI) directly into the video stream of digital VTX systems
• Integrate and optimize analog and digital video transmission systems for minimum latency and maximum signal quality

Testing & Debugging

• Build and test prototypes
• Test systems under high vibration and extreme temperature conditions
• Monitor resource consumption and optimize code to prevent overheating or in-flight freezes
• Run simulations to validate new solutions prior to deployment
• Plan and conduct flight tests for data collection, issue identification, and final tuning
• Debug hardware interfaces and perform electrical-level diagnostics

Documentation

• Maintain technical documentation, setup guides, and maintenance instructions for all developed systems

Early-stage AI company with a portfolio of 4 products is launching globally (US, UK, EU, APAC) and looking for the operational brain behind our content engine.

You'll build and manage a team of 10–12 people, design the production pipeline, propose channel strategy and KPIs, and coordinate presence across 10+ platforms simultaneously. You'll have a $50,000/month budget, direct access to the CEO and CMO, and full autonomy to hire your own team — no hiring committees, no extra approval rounds.

What we're looking for: 

- Proven experience running a content or growth operation at scale (8+ people, 5+ channels),  

- Hands-on knowledge of multi-account distribution infrastructure, 

- C1+ English, 

- Experience with Western and global audiences, and comfort building processes from scratch.

We are looking for an experienced, highly technical Director of Engineering (AI Platform) to lead and evolve our core production platform — a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines.

In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers. You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation.

This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact.

In this role, you will:

• Lead and manage the core platform engineering teams, providing clear direction, prioritization, and hands-on guidance to ensure reliable and high-quality delivery.
• Own the stability, scalability, and performance of a mission-critical production system, serving as the backbone of the company’s customer delivery.
• Working with a complex system of services featuring event-driven asynchronous communication, multiple customer-facing APIs, and infrastructure as code. The codebase is primarily written in Python, Ruby, and React
• Drive continuous improvement of the platform, focusing on reliability, efficiency, and incremental feature development aligned with business needs.
• Drive backlog management and execution planning, ensuring clear prioritization, predictable delivery, and alignment with business goals.
• Collaborate closely with Product and cross-functional stakeholders to shape priorities, balance roadmap commitments, and ensure consistent execution.
• Establish strong engineering practices and operational rigor, including monitoring, incident management, and quality standards across the system.
• Leverage modern AI development tools to accelerate engineering velocity, enabling teams to deliver faster while maintaining high standards of quality and maintainability.
• Build strong working relationships with key stakeholders, serving as a trusted advisor and go-to partner for solving complex challenges and driving informed decisions.
• Define and track key metrics (e.g., system reliability, delivery cycle time, efficiency), and use them to drive continuous improvement.
• Lead hiring, onboarding, and development of top engineering talent, building a high-performing team with strong ownership and execution mindset.

In order to be great at this job, you’ll need:

• Bachelor's or master's degree in computer science, Engineering, or a related field
•  At least 8 years of experience leading R&D teams and experienced in managing managers (team leads)
• Strong technical background and hands-on experience, expertise in AWS and Python/React
• Proven track record of leading the development of successful AI-powered products
• Experience in building SaaS, enterprise grade, distributed infrastructure systems
• Significant experience with DevOps, CI/CD, and software delivery processes
• Experience with LLM and generative AI applications – an advantage
• Excellent leadership, mentorship, and communication skills
• Strong problem-solving skills and ability to navigate complex technical challenges
• Ability to manage a broad attention span, maintaining context and driving progress across multiple parallel projects simultaneously

What makes Verbit unique? Our team of 250 professionals builds AI-driven solutions that help the world’s leading organizations get real value from their audio and video content. We serve high-end customers across the Legal, Media and Education markets with a next-generation verbal-intelligence platform that brings AI into the core of their workflows. Our in-house technology combines advanced LLMs, GenAI capabilities and speech AI to power everything from legal-tech automation and real-time insights to intelligent media and learning workflows. Beyond transcription or accessibility, Verbit provides actionable intelligence: smart summaries, analytics, search, knowledge extraction, legal-deposition insights and more. With more than 3,000 global customers relying on Verbit- including top law firms, universities, enterprises and media organizations- we’re building the future of how speech data is processed, understood and used.

We’re a group of:

• Tech-savvy individuals who are always open to more growth and learning opportunities
• Adaptable and flexible people who thrive in a fast-paced, startup environment
• Creative minds who rethink and question how to outperform past results
• Effective communicators who can promote and represent Verbit’s tech and bran

Summary

• Senior Security Engineer - penetration testing, threat modelling, 7+ years commercial experience.
• Python. Hands-on offensive and defensive security for web applications.
• Remote/Hybrid, UK, Chechia, Spain - employment contract, Poland, Romania, Slovakia, Bulgaria, Ukraine - B2B contract.

The role

This is a senior security engineering position with a strong emphasis on penetration testing and threat modeling. You'll work across the full security lifecycle: designing secure architectures, modeling threats, researching emerging attack vectors, and validating defenses through hands-on testing.

The focus is on long-term security improvements — identifying and addressing risks before they become incidents. You'll need both the attacker's mindset to find vulnerabilities and the engineering skills to help fix them properly.

What you'll work on

• Penetration testing and security assessments against web applications and internal systems
• Leading security design reviews and threat modeling for new products and infrastructure changes
• Researching emerging threats and attack techniques, then translating findings into practical defense strategies
• Building security automations and tools, and prototypes to support testing and detection
• Collaborating with engineering teams to remediate vulnerabilities and improve secure development practices
• Contributing to security architecture decisions and standards

What we're looking for

• 7+ years in security engineering with substantial experience in both offensive and defensive work
• Proven, hands-on web applications penetration testing experience
• Strong programming skills, preferably Python, with experience building security tools or automation
• Deep expertise in at least one core security domain: cryptography, authentication/authorisation, secure architecture, or network security
• Clear understanding of attack vectors and methods, and how to anticipate them
• Good communication skills in English

Useful additions

• Experience securing serverless architectures or AI/ML platforms
• Background in cloud-native security (AWS, GCP, Kubernetes)
• DevSecOps experience- integrating security into CI/CD pipelines
• Relevant certifications (OSCP, OSCE, CISSP, or similar)

Requirements:

• 1+ year of experience in digital marketing or performance marketing.
  Practical experience with Facebook/Instagram Ads and Google Ads.
• Experience with TikTok Ads or other paid traffic sources is a plus.
• Experience with beauty, aesthetic services, clinics, cosmetics, skincare or retail is preferred.
• Understanding of lead generation funnels and e-commerce customer acquisition.
• Ability to analyze campaign metrics and make data-driven decisions.
• Experience with GA4, GTM, pixels, conversion tracking and UTM tags.
• Basic understanding of creatives, landing pages, offers and A/B testing.
• Ability to manage budgets and optimize campaigns toward business KPIs.
• Strong attention to detail and ability to work with multiple campaigns at once.
• Good communication skills and ability to work with cross-functional teams.

Responsibilities:

• Launch and manage white-hat performance campaigns for beauty, aesthetic services and retail products and client-side digital products (B2B & B2C).
• Work with paid traffic channels: Facebook, Instagram, Google Ads, TikTok and other relevant sources.
• Drive customer acquisition for beauty clinics, aesthetic procedures, skincare, cosmetics and retail offers, marketing agency and others.
• Build campaign structure: audiences, creatives, placements, budgets and bidding strategies.
• Optimize campaigns by CPA, CPL, ROAS, CAC, CTR, CR, CPC and CPM.
• Test creatives, offers, landing pages, lead forms, audiences and funnels.
• Work with both lead generation and e-commerce performance campaigns.
• Analyze campaign performance and prepare clear reports with insights and next steps.
• Manage tracking setup: pixels, events, UTMs, conversions, GA4 and Google Tag Manager.
• Coordinate with designers, copywriters, sales and product teams to improve campaign results.
• Monitor competitors, market trends and new acquisition opportunities in beauty and retail.
• Scale successful campaigns while keeping performance targets under control.

Benefits:

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan — work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• ️Corporate health insurance program for your well-being
• Referral program — enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Corporate events, team buildings

The company is a leader in the Search Arbitrage market with over 20 years of experience in traffic. Unlimited budgets, a large creative team, automation of fillings and campaign management, an internal development team. Our goal is to make the media buying process as comfortable as possible and free buyers from constant checking of their advertising campaigns.

Now we are looking for a Head of Media Buying (TikTok Ads and/or Meta/Facebook Ads). Our biggest advantage (beyond a highly experienced team) — is a powerful infrastructure and a high level of process automation. We are looking for someone who loves affiliate marketing not only for the numbers, but also for the game itself: speed, problem-solving, scaling, testing, and continuous development.

Daily challenges and tasks:

• Managing and scaling the Search Arbitrage direction (TikTok and/or Facebook).
• Hiring, developing, and managing Team Leads.
• Monitoring profitability and key performance metrics.
• Building an effective hypothesis-testing system and scaling successful approaches.
• Developing a learning culture, expertise-sharing processes, and lesson-learning systems.

Important for us:

• Experience in Search arbitrage from 3-5 years, of which from 1 year in the position of Head of MB with 3+ Team Leads in subordination.
• Experience in scaling a team (hiring, adaptation, profit-taking and continuous development).
• Understanding of TikTok Ads and/or Meta (FB) at an expert level, understanding of the essence of RSOC.
• Understanding of unit economics.
• High level of ownership and self-management, ability to keep a high pace without constant control.
• Genuine love for analytics, tests and “digging” into details.
• Strong people management skills.

Will be a plus:

1. English at the level of B2+
2. Automation experience

What you will get:

• Strong infrastructure: campaign management automation + autofill + your own tracker and established end-to-end analytics.
• Professional team: products, designers (+producers), analysts, etc.
• Competitive fixed rate from day one + % of profit.
• Flexible but stable processes without bureaucracy.
• Social package: up to 29 days of vacation and 10 days of sick leave + additional paid days-off.
• Flexible start of the working day - from 8 to 10 (GMT+2), remote format, or offices in Prague and Warsaw + possible relocation.
• We invest in people's development: training, courses, conferences, internal knowledge-sharing initiatives.
• Ambitious goals and environment, space for decisions without micromanagement.

If you are interested in building a profit machine - we will be happy to meet you.

About the Company

A global trading and investing platform with 20M+ registered users across Stocks, Crypto, and ETFs is expanding its DevOps organization.

The team works on large-scale distributed production systems, infrastructure automation, Kubernetes multi-cluster environments, CI/CD architecture, and reliability engineering. This role is ideal for engineers who enjoy solving real production challenges related to scalability, security, observability, and platform engineering.

You’ll join a strong DevOps group driving cross-organizational infrastructure initiatives and platform improvements.

What You’ll Do

• Lead and contribute to cross-functional DevOps and infrastructure projects
• Design, build, and maintain scalable cloud infrastructure on Azure
• Manage Kubernetes multi-cluster environments in production
• Develop and optimize CI/CD pipelines and deployment strategies
• Improve reliability, scalability, monitoring, and security of distributed systems
• Automate infrastructure provisioning using Terraform and Terragrunt
• Collaborate closely with R&D teams on architecture and operational excellence
• Troubleshoot complex production incidents and performance bottlenecks
• Research and introduce new DevOps technologies and best practices
• Mentor engineers and participate in technical leadership discussions

Required Skills

• 6+ years of commercial DevOps experience
• Strong hands-on experience with Azure
• Production experience with Kubernetes
• Strong Infrastructure as Code expertise with Terraform
• Experience building and maintaining CI/CD pipelines
• Hands-on experience with:
  • GitHub Actions and/or Jenkins
  • Linux environments
  • Bash / Shell / PowerShell scripting
  • Python or Go for automation
• Strong understanding of:
  • Cloud infrastructure
  • Networking
  • Storage
  • Security best practices
• Experience supporting live production systems
• Strong debugging and troubleshooting skills
• Ability to work independently in fast-paced environments
• Leadership and mentoring experience

Nice to Have

• Terragrunt
• Service Mesh solutions
• Internal Developer Platforms (IDP)
• Previous Tech Lead experience
• OpenTelemetry
• Datadog / Grafana / Prometheus / Splunk / Dynatrace

Tech Stack

Cloud & Infrastructure: Azure, Terraform, Terragrunt, Kubernetes
CI/CD: GitHub Actions, Jenkins
Languages & Scripting: Python, Go, Bash, PowerShell
Monitoring: Grafana, Prometheus, Datadog, Splunk, Dynatrace
Other: OpenTelemetry, Service Mesh, Linux, Networking

Interview Process

1. Technical Interview — 1 hour
2. Technical Task — ~2 hours
3. Client Interview — 90 mins
4. Additional checks:
   • Security test
   • MitDot test
   • Polygraph test

Important Notes

• Remote B2B cooperation
• No visa sponsorship
• Candidates from Russia, Belarus, Iran, and North Korea cannot be considered

InfluenceProServices builds and launches multiple B2C web products, connected mobile apps, and standalone applications one after another.

We are looking for a Senior Product Designer who can design B2C apps and web platforms from scratch. The role is dynamic, fast-paced, and strongly product-oriented.

Products: eCommerce, DTC, subscription-based apps.

Requirements

• 4+ years of experience in product UX/UI design
• Strong experience with:
  • mobile apps (iOS & Android)
  • web/desktop products
• Experience designing real B2C products from scratch
• Experience with launched products (App Store / Google Play links are a strong advantage)
• Understanding of:
  • Flutter constraints
  • iOS Human Interface Guidelines
  • Material Design
• Strong Figma skills: auto-layout, components, variables, design systems, prototyping
• Experience with subscription flows: paywalls, trials, upgrades/downgrades, in-app purchases
• Ability to create and describe animations / microinteractions
• Experience working with analytics tools and product metrics
• Strong soft skills, proactivity, ownership, and risk awareness
• Self-sufficient mindset: receives a problem → proposes solutions and alternatives
• Experience using AI tools in daily workflow (Claude Design, Rive, Lovable, etc.)
• English: B2 / B2+

Nice to have

• Gamification experience
• Payment UI experience
• Experience with Rive animations

What you’ll do

• Design mobile and web products from scratch
  (50% mobile apps (iOS & Android), 50% web/desktop products)
• Build UX flows, wireframes, UI, and prototypes
• Work on onboarding, subscriptions, paywalls, checkout, dashboards, notifications, and gamification
• Create and maintain design systems in Figma
• Design microinteractions and animations (Lottie / Rive)
• Prepare clean handoff for developers
• Improve existing UX/UI and reduce friction
• Collaborate with product, development, and marketing teams
• Use analytics, product metrics, and research to drive design decisions

What to send

• CV
• Portfolio including:
  • 2–3 mobile app cases
  • 2–3 web/desktop product cases
  • examples of design systems / components
  • animation / microinteraction examples
• App Store / Google Play links (if available)

Hiring process

CV & portfolio review → recruiter call → test task → technical interview → offer

What we offer

• Remote-first culture with flexible working hours
• 24 days of paid vacation and sick leave
• Opportunity to work in a dynamic environment with professionals driven by product innovation and real impact
• Flat structure with no micromanagement and full ownership of your work

We’re looking for a Senior Native Media Buyer with proven hands-on experience in Taboola / Outbrain and other native platforms, who knows how to scale profitable campaigns and manage high ad spend.

This role is for a true operator — someone who works with data, understands funnels, and consistently delivers results.

What you’ll do

• Launch, optimize, and scale native advertising campaigns
• Manage high-volume budgets with a focus on profitability
• Analyze performance data and identify growth opportunities
• Build and structure campaigns for scalability and efficiency
• Run continuous testing (creatives, angles, funnels)

• Work closely with internal teams to drive performance growth

   

What we’re looking for

• Strong hands-on experience with Native traffic (Taboola, Outbrain, MSN, Mediago, etc.)
• Experience managing $100K+ monthly ad spend (current or recent)
• Proven ability to scale campaigns profitably
• Experience in Crypto or CFD verticals
• Data-driven mindset and strong analytical skills
• Advanced English (Tier-1 / Tier-2 markets)
• Experience with cloaking systems — a plus

What we offer

• Competitive base salary
• Performance-based bonuses
• High earning potential — top performers earn $15K–$50K/month

Interview process

Be ready to show:

• Real campaign performance data
• Budget levels and scaling strategies
• Optimization approach and decision-making logic

👉 We’re not looking for theorists — only for media buyers who can prove results and scale profitably.

We’re looking for a direct response copywriter who knows how to sell with words and drive immediate action — clicks, sign-ups, purchases.

🚫 This is NOT a content or brand writing role.
We need someone focused on revenue, conversions, and performance.

What you’ll do

• Write high-converting landing pages, sales pages, and funnels
• Create ad copy (Meta, Google, etc.) and email sequences that drive sales
• Turn product offers into clear, persuasive, conversion-focused messaging
• Continuously A/B test headlines, offers, and CTAs to improve CR
• Work closely with marketing to reduce CPA and increase ROAS

• Identify user objections and eliminate them through copy

   

What we’re looking for

• Proven experience in direct response / sales copywriting
• Strong background in funnels (ads → landing → conversion)
• Experience working with paid traffic
• Ability to show measurable results (CR, CPA, revenue impact)
• Deep understanding of user intent, objections, and buying psychology
• Hands-on approach — you write and test copy yourself

🚫 Not a fit if

• Your experience is mainly SEO, blog writing, or content marketing
• You focus on engagement/brand awareness instead of conversions
• You can’t show before/after performance metrics

• You mostly manage teams instead of writing copy yourself

   

How to apply

Please send:

1. 3–5 sales pages / landing pages / funnels you wrote
2. For each:
   • Conversion rate before and after
   • Any CPA / revenue impact
3. A short explanation of:
   • What you changed

   • Why it improved performance

      

👉 Applications without clear performance metrics will not be considered.

Responsibilities:

• Develop new product features
• Fix bugs as they arise
• Ensure Merge Requests improve test coverage by adding new unit tests
• Document explanation of developed features/fixes to Merge Requests and to corresponding tickets
• Documenting completed tickets for internal and external users
• Contribute high-quality code to the backend and frontend projects

Requirements:

• 6+ years developing software in a commercial environment
• 4+ years of Ruby Development
• Experience with Ruby frameworks and libraries
• Experience with frontend frameworks (React)
• Experience in building REST API, ideally using Grape
• Experience in building integrations with third-party APIs via REST, SOAP, XMLRPC, etc.
• Solid experience in building high-performance, reliable, and scalable services

Bonus Points:

• WMS / Logistics domain experience
• Experience with ERP systems (NetSuite, Acumatica, Dynamics F&O/BC/NAV etc.)
• Experience with Elasticsearch
• Experience with Go, AWS, Docker, GitLab CI
• Experience with PHP, Java
• Experience with .Net

Benefits We Offer:

• Stock options
• $100/month for Health & Wellness expenses
• $500/year for medical expenses
• 20 PTO days
• Top-level hardware of your choice, ownership will be passed to you

Ready to join our team? Apply now!

Responsibilities:

• Assist customers and respond to service requests/inquiries using department-adopted tools and processes.
• Answer customer inquiries by seeking to understand customer issues or requests, clarifying details, researching, and providing information and/or solutions.
• Resolve customer issues through education, solutions or appropriate escalation.
• Document customer interactions with details of inquiries, as well as actions taken within the company’s CRM or otherwise designated system.
• Achieve productivity standards while maintaining the highest level of technical support (e.g., meets or exceeds all departmental goals).
• Escalate unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution; through a defined escalation process.
• Provide feedback to management regarding necessary changes and updates. This includes feature requests, upgrades, functionality, and customer care issues.
• Continually improve skills/knowledge of ShipHawk product and functionality.
• Continually improve skills/knowledge of customer issue triage.

• Help/contribute to educate new Technical Support Team members and provide support for fellow team members as needed.

   

Requirements:

• Critical thinking and attention to detail.
• Excellent verbal and written English; able to analyze with minimal context.
• Fast learner, curious, and self-motivated.
• Basic IT knowledge; able to support clients via phone or email.
• Strong time management and adaptability.
• Team player with a positive attitude under pressure.
• Works well in high-stress, fast-paced environments.

Experience:

• At least 3 years of experience in technical customer support or a related field.
• Proficiency with Google Suite and SFDC Service Cloud.
• Experience working with ticketing systems.
• Basic understanding of shipping and fulfillment processes in eCommerce.
• General knowledge of ERP systems (Enterprise Resource Planning).

• Preferred: experience or willingness to learn platform technologies (HTML, CSS, NetSuite, XML, SOAP, APIs, Postman)

   

Benefits We Offer:

• $100/month for health and wellness expenses.
• $500/year for medical expenses.
• 20 PTO days.
• Top-level hardware of your choice; ownership will be transferred to you.
• Public holidays in Ukraine are paid days off, and there are also winter holidays.

Ready to join our team? Apply now!

We are looking for an L1/L2 Support to join our team under the Team Lead Service Desk. This role is responsible for real-time monitoring and first-line incident response in a 24/7 shift model to maintain platform stability.

⚙️ Your Tasks:
 

• Monitoring & Detection: Continuously monitor system health via Grafana/Zabbix; identify anomalies and catch critical alerts;
• Triage & Response: Assess incident severity/impact, execute initial runbook actions, and escalate to L2/L3 teams when needed;
• Ticket Management: Create, update, and track incident tickets (Jira) with accurate timestamps and descriptions throughout their lifecycle;
• Runbook Execution: Perform standard operations (restarts, validation checks) and report any documentation gaps;
• Communication & Handover: Provide real-time updates in incident channels and ensure smooth shift handovers.

👤Our criteria:

Hard Skills:

• 1-2+ years of experience in Tech Support, NOC, or Production Support;
• Strong understanding of the incident lifecycle (Detection, Triage, Escalation, Closure);
• Hands-on experience with monitoring tools (Grafana, Zabbix, New Relic) and ticketing systems (Jira SM);

• Basic understanding of Web applications, APIs, logs, metrics, and cloud infrastructure.

   

Soft Skills:

• Strict execution discipline and high attention to detail;
• Clear, concise communication and stress resilience during high-severity incidents;

• Full readiness for a 24/7 shift schedule (including nights, weekends, and holidays).

   

Nice to Have:

• Experience in high-load environments (FinTech, Gaming, SaaS);
• Familiarity with alerting tools (PagerDuty / Opsgenie);

• Basic understanding of AWS / Kubernetes.

   

Working Conditions:

• 24/7 shift-based schedule;

• Fast-paced, high-load production environment requiring quick and accurate responses.

   

💼 Our Offer:

• Flexible work setup - work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment - we compensate coworking expenses and EcoFlow power stations to help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support - we cover 50% of professional courses and development programs;
• Language & wellbeing support - we cover 50% of English classes and psychological consultations;
• Career growth opportunities - we prioritize internal promotions and development;
• Team culture that actually feels like one - regular gifts, company merch, and team events throughout the year;
• Real impact - we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.